2.02b PWS.pdf

Performance Work Statement Naval Aviation Schools Command (NASC) maintenance/preventative maintenance services

1. General: This is a non-personal services contract for maintenance and preventative maintenance services for the existing ExacqVision Network Video Recorder (NVR) and 19 existing AXIS cameras.

The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers will be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Background. The existing ExacqVision Network Video Recorder (NVR) and 19 existing AXIS cameras are not under any maintenance and preventative maintenance service contract. As such, there is no maintenance service coverage in case the system is not functioning correctly or not functioning at all.

ExacqVision is the Original Equipment Manufacturer (OEM) for the NVR and existing cameras OEM is AXIS. Contractor must be an authorized/licensed to maintain/service the OEM equipment.

1.2. Scope. The Contractor must provide all personnel, equipment, supplies, tools, materials, supervision, and other items and/or services necessary to provide annual ExacqVision system software updates and preventative maintenance and maintenance services for the system. The Contractor will perform to the standards in this contract and IAW National Defense Authorization Act (NDAA) section 889, UFC 4- 021-02 Electronic Security Systems (ESS) and all other safety, security, and building codes/regulations.

- Annual ExacqVision Software Updates

- Non-emergency and emergency response maintenance services as required

- Quarterly Preventative Maintenance ExacqVision system and cameras

1.3. Place of Performance.

Naval Aircrew Candidate School (NACCS) 3828 Fred Bauer St.

Pensacola Naval Air Station Bldg. 3828 Pensacola, FL 32508

The Contractor's facility must be within 60 miles from the above address.

1.3. Period of Performance. Period of performance will be for a 12-month base period and three (3) one-year option periods.

1.4. Hours of Operation. The Contractor is responsible for conducting business IAW their business practices/hours. During Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor must always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor will keep in mind that the stability and continuity of the workforce are essential.

1.5. Recognized Holidays. The contractor is not required to perform services on holidays.

New Year’s Day Labor Day Martin Luther King Jr’s Birthday Columbus Day President’s Day Veterans Day

Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

2.0. Definitions & Acronyms:

2.1. Definitions:

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter, administer, or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. Acronyms:

AT Antiterrorism ATO Antiterrorism Officer CAC Common Access Card CDR Contractor Discrepancy Report CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer NDA Non-disclosure Agreement OCI Organizational Conflict of Interest ODC Other Direct Costs

OPSEC Operations Security POC Point of Contact PoP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance

3.0. Government Furnished Items & Services: The Government will provide personnel to unlock doors, access panels, electrical panels, and passwords, as needed. The Government will provide all utilities in the facility where the services are being performed. The Contractor will instruct Contractor personnel in utilities conservation practices. The Contractor will be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

4.0. Contractor Furnished Items & Services: The Contractor will provide all qualified/licensed personnel, equipment, supplies, tools, materials, supervision, and other items and/ or services necessary to provide annual sustainment/maintenance for the system. The Contractor will perform to the standards in this contract and IAW commercial/industry standards, safety, and Navy maintenance equipment requirements/standards.

5.0. Requirements/Task:

5.1. Basic Services. The Contractor will provide all personnel, equipment, supplies, tools, materials, supervision, and other items and/ or services necessary to provide annual ExacqVision system software updates and preventative maintenance and maintenance services for the system. The Contractor will perform to the standards in this contract and IAW National Defense Authorization Act (NDAA) section 889, UFC 4-021-02 Electronic Security Systems (ESS) and all other safety, security, and building codes/regulations.

5.2. ExacqVision Software support and Upgrade. To include but not limited to Software upgrades, Firmware updates and any other support/upgrade needed or required by manufacture/company.

5.3. Non-emergency and emergency response maintenance services – To include but not limited 24x7 call handling and 24x7 service hours for non-emergency and emergency issues and any other maintenance services required by manufacture/company. Four (4) hour on site response time for emergencies. Any repair parts and labor are 100% covered.

5.4. Four (4) quarterly preventative maintenance visits. To include but not limited to inspection of all equipment, cleaning, and calibration of equipment, testing and maintenance of equipment and any other preventative services needed or required by manufacture/company.

Note - All inspections will include documentation of any issues identified during the maintenance and corrective actions taken. (CDRL 0001).

5.5. Personnel/Special Qualifications. The Contractor will be responsible for employing technically qualified/certified personnel to perform the effort set forth in the PWS. Technical personnel must be fully qualified and certified to perform installation, maintenance, and repair services in accordance with the standards established by the equipment manufacturer.

Required Company Special Qualification – ExacqVision and AXIS

5.6. Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government in accordance with (IAW) the terms and conditions contained in Federal Acquisition Regulation (FAR) Subpart 52.212-4 entitled, “Contract Terms and Conditions - Commercial Items” and applicable sub-clauses pertaining to quality control.

5.7. Warranty. The Contractor will warranty all workmanship, warranty all equipment, and repairs for a period of at least 1 year.

5.8. Quality and Required Standard of Workmanship. The Contractor will use OEM replacement parts and parts must be brand new and not refurbished.

5.9. Designated Government Representative (DGR). This acquisition is not technically complex and, for that reason, it does not require a Contracting Officer Representative (COR). However, a DGR will report to the Contracting Officer that all products and/or services from the contractor have been delivered and accepted. The Designated Government Representatives for this contract are: Mr. John Crawford, 931- 624-2372, john.s.crawford22.civ@us.navy.mil.

The DGR monitors all technical aspects of the contract. The DGR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. The DGR is not authorized to change any of the terms and conditions of the resulting contract. The Contractor shall coordinate and obtain prior approval from the DGR for all delivery, truck loading and unloading, the positioning and use of any heavy equipment, commencing any work, and all other issues. The DGR is responsible for the scheduling and coordination of all work to be accomplished as required per this specification.

5.10. Corrective Action. At any time, it is determined by the KO that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements; action shall be taken by the Contractor to correct the deficiency. If a Contract Discrepancy Report (CDR) is issued the Contractor shall develop a Corrective Action Plan (CAP), which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific non-conformance and CA to the root cause to prevent recurrence and a corrective action including the timeline for completion.

5.11. Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with Performance Requirements Summary (PRS). All performance ratings will use (Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory), as defined in FAR subpart 42.11, Contractor Performance Information. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

5.12. Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use IAW OPNAVINST 5530.14E CH-2, Navy Physical Security and Law Enforcement Program. At the close of each work period, Contractor facilities, equipment and materials shall be secured.

6.0. DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS):

mailto:john.s.crawford22.civ@us.navy.mil

Defense Biometric Identification System (DBIDS) increases installation security and communications by receiving frequent database updates on changes to personnel/credential status, law enforcement warrants, lost/stolen cards, and force protection conditions. The system provides a continuous vetting anytime the DBIDS card is scanned at an installation entry point. If you currently have a Navy Commercial Access Control System (NCACS) card, the following is required to get a DBIDS credential:

• Present your NCACS Card and a completed copy of the SECNAV FORM 5512/1 to the base Visitor Control Center representative.

• The VCC will pull up your information in the computer, ensuring all information is current and correct.

• Once your information is validated, a temporary DBIDS credential is provided.

• Your temporary credential will have an expiration date, prior to which you will need to obtain your permanent DBIDS credential (~ 180 days).

• For each additional U.S. Navy installation to which you need access, the first time you visit you only need to bring your DBIDS credential and statement of purpose for base access when arriving at the Visitor Control Center.

• The representative will enter base access authorization and then you may proceed to work.

If you do NOT have an NCACS Card, the following is required to obtain a DBIDS credential:

• Present a letter or official document from my government sponsoring organization that provides the purpose for your access.

• Present valid identification, such as a passport or Real ID Act-compliant state driver's license.

• Present a completed copy of the SECNAV 5512/1 form to obtain your background check.

• Upon completion of the background check, the Visitor Control Center representative will complete the DBIDS enrollment process, which includes your photo, finger prints, base restrictions, and several other assessments; after all this is done, you will be provided with your new DBIDS credential.

• You may now proceed to base.

For additional questions about obtaining a DBIDS card, contact your local base visitor control center.

6.1. Contractor Access and Use of Premises.

The Contractor will be responsible for securing the necessary permits and base access passes for Contractor personnel, vehicles, and equipment for the duration of the contract.

6.2. Safety. The Contractor will follow all safety regulations and other appropriate safety rules during all training. The Contractor will ensure safe operations at all NASC venues, offices, and all other facilities.

6.3. Occupational Safety and Health Agency (OSHA) Compliance. The Contractor will comply with all OSHA and other regulatory requirements.

7.0. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

7.3. https://www.nfpa.org/Codes-and-Standards/All-Codes-and-Standards/List-of-Codes-and-Standards

7.4. https://www.wbdg.org/ffc/dod/unified-facilities-criteria-ufc

TECHNICAL EXHIBIT 1

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Part 5 Specific Tasks.

PWS 5.2.

ExacqVision Software support and Upgrade

DGR review As required Zero instances of system downtime due to expired software licenses.

Part 5 Specific Tasks.

PWS 5.3.

Non-emergency and emergency response maintenance services

User Complaints

As required 90% of non-emergency tickets resolved within 48 hours. 100% resolved within 5 business days.

Part 5 Specific Tasks.

PWS 5.4.

Four (4) quarterly preventative maintenance visits

100% Inspection of reports;

Random Customer Spot Checks.

Quarterly 95% of scheduled quarterly PM visits completed within the designated calendar quarter. No more than 1 scheduled visit missed or delayed per year.

TECHNICAL EXHIBIT 2

https://www.nfpa.org/Codes-and-Standards/All-Codes-and-Standards/List-of-Codes-and-Standards https://www.wbdg.org/ffc/dod/unified-facilities-criteria-ufc

Deliverable Frequency # of Copies Medium/Format Submit To CDRL Inspection Reports

Within 15 business days after each inspection has been executed.

1 Copy Email and copy Technical

POC