2-Attachment A H25-25-150 Proposer General Questionnaire.xlsx
XLSX spreadsheet 69 KB Posted
- Attached to
- Electronic Health Record (EHR) Solution State and local contract opportunity
- Solicitation number
- H25-25-150
- Issued by
- Cook County, Illinois
About this file
This is a Proposer General Questionnaire for an Electronic Health Record (EHR) Solution RFP issued by Cook County Health (CCH) in Illinois. The RFP seeks a fully integrated EHR system capable of supporting all CCH facilities with a single, standardized instance that encompasses the complete patient journey from registration through clinical care, discharge, billing, and payment remittance. The proposed solution must integrate operational components including patient throughput and flow management and support diverse clinical settings including inpatient, outpatient, detention health, dental, and research operations. Proposers must meet minimum qualifications including at least seven years of proven EHR implementation experience, prior implementation at large public health systems with both inpatient and outpatient operations, and current Assistant Secretary for Technology Policy (ASTP) certification. The contract term is seven years with options to extend for two additional sixty-month periods.
The questionnaire requires proposers to provide comprehensive information across multiple categories including general company information, financial statements for the last three fiscal years, minimum qualification attestations, strategic direction, functional capabilities, contractual requirements, and detailed technical specifications through an EHR Capability Matrix. Proposers must submit at least three references from similar-sized organizations with at least one public entity reference, all with hosted environments. Key requirements include 24/7/365 support availability, service level agreements, internet-based support portals, guaranteed response times, and warranties. The EHR must natively support extensive clinical documentation across inpatient and ambulatory settings, integrated pharmacy, laboratory, radiology, and diagnostic imaging functions, mobile device compatibility, patient portal with secure messaging and self-scheduling, end-to-end revenue cycle management, and robust public and population health workflows with embedded decision support tools and ACO capabilities. Payment terms are net 45 days, with proposed costs including all future enhancements, upgrades, operating system licenses, and related environmental software.
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Other files for this state and local contract opportunity
| File | Type | Posted |
|---|---|---|
| 3-Attachment B H25-25-150 Technical Business Characteristics.xlsx | XLSX spreadsheet | |
| 7-Attachment F H25-25-150 CCH Insurance Requirements.pdf | ||
| 1-H25-25-150 EHR RFP FP11182025.pdf | ||
| 4-Attachment C H25-25-150 Information Technology Security Interrogative.pdf | ||
| 10-Attachment I H25-25-150 Addendum Acknowledgement.pdf | ||
| 8-Attachment G H25-25-150 Master Services Agreement-Sample.docx | DOCX document | |
| 6-Attachment E H25-25-150 PriceProposal.xlsx | XLSX spreadsheet | |
| 5-Attachment D H25-25-150 MWBE Utilization Form.pdf | ||
| 9-Attachment H H25-25-150 Economic Disclosure Statement Form.pdf |
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Proposer Information
| Proposer Instructions: Attachment A Proposer Information |
| Electronic Health Record (EHR) RFP - Proposer Information Sheet |
| Instructions |
| Please provide detailed explanation to the questions mentioned below regarding general proposer information. |
| Line | Proposer Details | Proposer Comments / Clarification |
| 1 | Proposer Legal Name: | |
| 2 | Proposer Assumed Name(s) (if any): | |
| 3 | Identify where and when the company was founded. | |
| 4 | Indicate the location of the company headquarters by providing the full address. | |
| 5 | Indicate the company legal structure (example: sole proprietor, partnership, corporation, joint venture). | |
| 6 | Provide the company's Federal Employee Identification Number (or Social Security Number, if a sole proprietorship). | |
| 7 | List the names of the company's principals/officers, including President, Chairman, Vice Presidents, Secretary, Chief Operating Officer, Chief Financial Officer, etc. | |
| 8 | List the number of employees employed with the company. | |
| 9 | If the proposer is a subsidiary of another company, provide the name of the parent company and describe the relationship. | |
| 10 | List the proposer's service offerings and focus. | |
| 11 | Indicate the number of years your company has been able to provide the services in scope for this RFP. | |
| 12 | Provide the following: |
i. Registration Number issued by the Illinois Secretary of State and a copy of the Certificate of Good Standing
ii. Cook County Assumed Business Name Certificate, if applicable
iii. Copy of W9
| References |
| Include a description of the organization’s track record, including history, number of employees, number of years in business, and a list of recent projects relevant to this RFP. Provide a list of references where relevant projects were implemented. Include the name of the contact person, name of the organization, project dollar value, address, telephone number, and email address. |
Please provide at least (3) references. It is important that you include references that are similar to Cook County Health in terms of size, clinical services, previous system and technology environment. In addition, please provide at least one reference that is a public entity. References must have a hosted environment. Proposers who do not provide references with complete information as outlined below in their initial proposal submission will be disqualified from further consideration.
| 1 | Please provide 3 references (contact name, title, email, and phone number) that CCH may contact for further information regarding your company's performance. |
| 1A | Reference #1 Name |
| Reference #1 Title | |
| Reference #1 Company Name | |
| Reference #1 Email | |
| Reference #1 Phone Number | |
| 1B | Reference #2 Name |
| Reference #2 Title | |
| Reference #2 Company Name | |
| Reference #2 Email | |
| Reference #2 Phone Number | |
| 1C | Reference #3 Name |
| Reference #3 Title | |
| Reference #3 Company Name | |
| Reference #3 Email | |
| Reference #3 Phone Number |
Minimum Qualifications
| Minimum Qualifications | ||
| Proposer shall review each minimum qualification, indicate Yes or No in the Response column, and for each Yes provide a brief narrative describing how the requirement is met, citing specific experience or certifications as applicable. For No, state not applicable or provide a brief explanation if permitted. | ||
| # | Minimum Qualifications | Response (Y/N) |
and narrative
| 1 | The proposer shall have at least seven (7) years of proven experience delivering, implementing, and maintaining the proposed EHR solution |
| 2 | The proposer must demonstrate prior experience implementing and supporting an EHR system for large public health systems that include both inpatient and outpatient hospital operations |
| 3 | The proposer must possess a current and valid Assistant Secretary for Technology Policy (ASTP) certification and provide documentation of such certification within the proposal submission |
| 4 | EHR must support complete clinical documentation across ambulatory, inpatient, and detention-health settings |
| 5 | EHR must provide fully integrated functionality for pharmacy, laboratory, radiology, and diagnostic imaging |
| 6 | EHR must have a native patient portal with secure messaging and self-scheduling capabilities, along with end-to-end revenue cycle support from registration through billing |
| 7 | EHR must be compatible with mobile devices to enhance clinical accessibility and efficiency |
| 8 | EHR must include robust public and population health workflows, embedded decision support tools, and a platform capable of managing the operations and outcomes of an accountable care organization |
Proposer General Questionnaire
| Proposer General Questionnaire | |
| This section presents questions related to the basic Proposer information required by Cook County Health. Each section may contain two types of questions, "objective requirements" that require a yes or no response and "additional requirements" that necessitate a short answer response. Please answer each question completely, concisely, and accurately. | |
| General Proposer Information | |
| Question | Proposer Response |
| Identify the locations (city, state) of the following: |
1. Corporate Headquarters
2. Programming/Technical Support Personnel
3. Consulting Services Personnel
| Under the laws of which state the proposer is incorporated? |
| What is the number of employees in your organization, categorized by: |
1. Total
2. Management/ Administration
3. Marketing /Sales
4. Research and Development
5. Installation
Ongoing Solution Support:
1. Technical Support and Hours Available
2. Customer Service/Telephone Support
3. Other
| What is your employee turn-over rate? |
| How long has the proposer been in the business of Enterprise Solution systems? |
| What percentage of the proposer's business involves Enterprise Solution systems? |
| What percentage of the proposer's business revenue is spent on Research and Development? |
| Describe the typical approach to implementing the solution at an organization of Cook County Health's size and complexity. |
| Describe a high-level recommended installation sequence and timetable for the proposed solutions. including a description of suggested implementation phases |
| If planning to utilize legacy applications the proposer has installed at Cook County Health, please describe the strategy for upgrading the legacy instillation to reflect the latest contemporary software platform and recommended configuration. Please ensure this is included in the proposed sequence and timetable. |
| Provide Cook County Health resource estimates required to implement and support the proposed solutions by position type. |
| Describe the typical approach to implementing the proposer's solution at an organization of Cook County Health's size and complexity. |
| Describe a high-level recommended installation sequence and timetable for the proposed solutions, including a description of suggested implementation phases. |
| If planning to utilize legacy applications the proposer has installed at Cook County Health, please describe the strategy for upgrading the legacy installation to reflect the latest contemporary software platform and recommended configuration. Please ensure this is included in your proposed sequence and timetable. |
| Provide Cook County Health resource estimates required to implement and support the proposed solutions by position type. |
| Provide a sample implementation work plan for the proposed solutions indicating the tasks required, the relative sequence of tasks, the party responsible for each task, and the approximate time required to complete each task. |
| Describe the methodology for conversion of current system files. |
| What data does the proposer recommend be converted at a minimum? |
| How much history does the proposer recommend be converted for each type of data? |
| What proposer resources and internal resources are required? |
| What are the roles and responsibilities of the proposer? |
| What are the roles and responsibilities of Cook County Health? |
| Describe the proposed training approach. Indicate the length and location of the training. |
| Describe the post-implementation education services available from your company. Include a discussion of the types of media offered (e.g., classroom, computer-based training (CBT), webinars). |
| The training database/environment is a mirror image of the production files and the system’s test database. |
| Describe the training database available in the system. Is it a mirror image of the production files and the system’s test database? |
| Describe the approach for training of new releases and enhancements. |
| Are there any established user groups associated with the proposer organization or proposed product? |
| If yes, please provide the name of the user groups and the name and telephone number of the user groups President or Chairman of its committee. |
1. User Group
2. President/Chairman
3. Telephone number
4. Please describe your organization's sponsorship of these user groups and how your organization works with these established user groups:
Proposer to provide a complete list of the solutions offered for the platform being proposing or recommended for Cook County Health.
(Include all solutions that are currently available and in planning stage, indicating which solutions are in production and which are planned, or remain in alpha/beta testing. If not in production, please provided an estimate month/year when production is anticipated.)
| Proposer to provide a sample of each standard clinical and financial reports (e.g. reports indicating infection rates, medical errors, adverse drug event frequencies, volume of pediatric patients, etc.) | |||
| Please provide the following financial information for each of the last three available fiscal years: | |||
| Fiscal Year 1 | Fiscal Year 2 | Fiscal Year 3 | |
| Annual Revenue | |||
| Net Profit | |||
| Total Assets | |||
| Total Debt | |||
| Function | |||
| Question | Proposer Response | ||
| Does the product/service support 24/7/365? (Yes/No) | |||
| Describe the SLA for support | |||
| Describe the ongoing support services offered to your customers | |||
| Is an internet-based support portal available to customers? (Yes/No) | |||
| What is the guaranteed response time for on-site software support? (Yes/No) | |||
| Is a warranty for the solution available? What is the warranty period? (Yes/No) | |||
| Does the proposer charge for upgrades? (Yes/No) |
Proposer Strategic Direction
| Strategic Direction Questionnaire | |
| This section is to gather information related to the strategic direction of the proposer and to define the contractual requirements of Cook County Health. This section also contains "objective requirements" that require a yes or no response and" additional requirements" that necessitate a short answer response. Please answer each question completely, concisely, and accurately. For each response, indicate the number of the question to which you are responding. | |
| Strategic Direction | |
| Question | Proposer Response |
| Has the proposer acquired or merged with any other organizations in the past three (3) years? |
If so, describe.
Is the proposer a subsidiary of or under the control of any other corporation, individual, or other entity?
If yes, please provide name.
| Describe any changes in the senior management over the last 3 years. |
| Briefly describe the proposer's vision of the future for the healthcare industry. |
| Briefly describe the proposer's corporate vision for healthcare technology, specifically addressing your strategic vision for how information technology will support the healthcare environment of the future (over the complete continuum of care). |
| Describe how the proposer has modified its products to accommodate the changing healthcare reimbursement models, and how use of your systems helped reduce costs and improve efficiencies. |
| For the proposed system or solutions, describe what differentiates your product from your competitors. |
| Identify the solutions strengths and areas for improvement. |
| What are the plans to address these improvement opportunities. |
| Describe the organization’s vision for providing population health and ACO driven solutions. |
| Describe the vision and approach for ensuring patient safety. |
| Describe any involvement the proposer currently has with organizations that are helping to set national IT standards. |
| Describe the inpatient and outpatient capabilities of the proposer's patient portal. |
| Describe the inpatient and outpatient capabilities of patient self-service kiosks, including personal devices. |
| Is the proposer currently able to provide a solution for Health Plan Management as part of your enterprise EHR? |
| If yes, provide information on the Health Plan Management product, including Plan or Benefits Administration and Plan operations solutions. |
| Provide the number of Health Plan Management contracts signed in the last three years and the Health Plan Management install base (number of live sites). |
| Describe the EHR certifications received for the proposed solutions. |
| Describe how the proposer products enable successful implementation of Medical Home and/or ACO models. Include examples of where you have implemented solutions enabling these and other population or disease management models. |
| Describe the approach and any solutions the proposer offers to assist the advancement of health information exchanges or similar models. |
| Provide examples of how the proposer has responded to a regulatory change, including the modifications made to the solution, the timeline for implementing those changes (e.g., how many months), and the process used at customer sites. |
| Is there a charge for regulatory changes? If so, what types of charges do the customers typically incur (e.g., licensing, hardware, implementation)? |
| Address the Research component of Cook County Health's operations, including: |
1. Demonstrating developed Research Billing and Clinical workflows
2. Clinical Trials Management
3. Identification of subjects and enrollment into clinical trials
| Research is a large component of the mission for Cook County Health of Illinois. Working collaboratively with our EHR company can help to secure and ensure success for large research proposals. The future of research will require connectivity between various health systems and their respective IT systems. Please provide examples of when the proposer partnered with a customer to successfully secure grant funding and execute on the project. | |||
| Provide a copy of the proposer's standard contract for customers similar in scope to Cook County Health. | |||
| How many new contracts (customers) has the proposer signed in the last three years? | |||
| How many of those customers have completed implementation of the solution? | |||
| Describe the formal procedure for system acceptance, including hardware and software. | |||
| Have any of the proposer's customers cancelled a contract in the last two years before, during, or after an installation? If yes, why? (Specify organization and location.) | |||
| Has the proposer been subject to any governmental investigations during the last five years? If yes, please describe the nature of the investigation and the outcome. | |||
| Have there been any instances with any of the proposer's customers where the software was intended to achieve meaningful use but failed to comply? If so, please describe the circumstances and actions taken to remediate, if any. | |||
| Have any of the proposer's customers been subject to a meaningful use audit? If yes, what has the proposer done to support the customer during such audit? | |||
| Indicate, in the following table, the Proposer's agreement to the contractual requirements identified. If unable to agree to these requirements, explicitly state such in the response and provide alternative contract language for consideration. | |||
| Requirement | Yes | No | Comments |
| 1) Length of the agreement will be seven (7) years, with options to extend for two additional sixty (60)-month periods. | |||
| 2) Should Cook County Health contract with the proposer, there are no pending litigation activities involving the organization that could have an impact on Cook County Health. If the answer is yes, please include a brief description of the reason for legal action. | |||
| 3) Has the proposer been involved in any actual or threatened litigation in connection with the software systems or services during the last three (3) years? If the answer is yes, please describe the nature of the dispute and the outcome. | |||
| 4) The proposer will contract guaranteed prices for software systems that are currently under development and not yet installed. | |||
| 5) The proposer will contract for "not to exceed" installation fees. | |||
| 6) Payment terms are net 45 days. | |||
| 7) The proposer will stipulate that the contract will be entered into, under, and governed by, the laws of Illinois. | |||
| 8) The proposer will agree to unconditionally guarantee all items bid upon against defects in materials, workmanship, and performance for one year from date of installation by Cook County Health unless otherwise specified. | |||
| 9) Proposed acquisition and ongoing maintenance or support costs include any future enhancements or upgrades to the system/solutions. If not, indicate additional costs in the Pricing Proposal. | |||
| 10) Proposed acquisition and ongoing maintenance or support costs include licenses for operating system and related environmental software. If not, identify any additional component Price in the Pricing Proposal. | |||
| 11) Confidentiality of Information: The selected proposer may have access to confidential information, including Protected Health Information (PHI) to perform the functions, activities, or services for, or on behalf of, Cook County Health as specified in this RFP. The proposer must acknowledge that if awarded there is a high likelihood that the selected proposer may have access to PHI, in paper or electronic form, and thus, it shall sign a Business Associate Agreement with Cook County Health. As a Business Associate, the selected proposer will agree to comply with all federal and state confidentiality and security laws and regulations, including HIPAA, HITECH, the Medicaid Confidentiality Regulations, as defined herein, and all other applicable rules and regulations. The proposer must commit to requiring all staff, including drivers, Attendants, other personnel and Subcontractors, to complete HIPAA training upon hire and no less frequently than annually thereafter. Cook County Health reserves the right to review and accept the training program prior to implementation or require the selected company to use HIPAA materials or training sessions supplied by Cook County Health. | |||
| 12) Conflict of Interest: Provide information regarding and real or potential conflict of interest. |
Page &P of &N H25-25-150 RFP for EHR
Scope of Services Reference
| Core Inpatient | |
| Area | Description |
| Nursing Documentation | Structured capture of nursing assessments, interventions, education, and outcomes |
| Therapies Documentation | Recording of physical, occupational, and speech therapy evaluations and treatments |
| Medication Reconciliation | Maintaining an accurate medication list across transitions of care |
| Care Plans | Interdisciplinary goals, interventions, and patient education plans |
| Physician Documentation | Provider notes capturing history, exam, assessment, and plan |
| Critical Care/ Respiratory | Tools for ICU care and respiratory therapy management and documentation |
| Acuity | Scoring patient complexity to inform staffing and workload |
| Order Management/CPOE | Electronic ordering, routing, and tracking of tests, meds, and procedures |
| Pharmacy (inpatient) | Verification, dispensing, compounding, inventory, and clinical checks for meds |
| Health Information Management (HIM) and Chart Tracking/ Medical Record Deficiency/ Release of Information | Record completion, deficiency management, chart tracking, and release of information |
| E-Prescribing Bar Code Medication Administration and eMAR | Electronic prescribing, bedside barcode verification, and electronic MAR |
| Flowsheets | Time based tabular capture of vitals, intake and output, and assessments |
| Decision Support (Documentation Guidance) | Integrating device data and rules to guide clinical decisions |
| Decision Support (Documentation Guidance) | Recommend modifications to documentation and other data entry based on data existing in the EHR |
| Infusion Management | Programming, documenting, and monitoring IV infusions with smart pump integration |
| Care Coordination/Discharge Planning | Planning transitions, referrals, and post acute services |
| Clinical Pathways | Standardized evidence based steps by diagnosis or procedure |
| Perioperative OR Management including case tracking, preference cards, implants, sterile processing | Scheduling, case tracking, supply and implant management, and sterile processing workflows |
| Anesthesia Information Management System | Capturing anesthesia documentation, vitals, meds, and billing data |
| Imaging Viewer embedded in EHR for diagnostic quality | High fidelity image viewing within the EHR for diagnostic review |
| Radiology Protocol Management and Appropriateness Criteria including dose tracking | Managing imaging protocols, order appropriateness, and radiation dose monitoring |
| Secure Handoffs and Team Messaging including SBAR | Structured secure communication for shift changes and care transitions |
| Education and Training Mode including student workflow and non production practice | Safe training and student workflows separate from production |
| Clinical Media Capture and Management bedside photos and wound images | Capture, govern, and link clinical photos to the record. Measure wounds including depth, grade wounds |
| Medication Inventory Management and ADC Integration Pyxis or Omnicell | Pharmacy inventory control with automated dispensing cabinet integration |
| Patient Safety Monitoring linked to informatics workflows and quality dashboards | Incident capture and surveillance tied to quality metrics |
| Real time Patient Flow and Throughput visibility on unit and bed status | Live bed status and movement tracking to optimize throughput |
| Ambient and Dictation Documentation Support for clinicians | Voice driven and ambient note capture integrated with the EHR |
| Core Ambulatory | |
| Area | Short definition |
| Nursing Documentation | Rooming, vitals, assessments, and patient education capture with patient dependent rooming and assessment components based on patient history |
| Therapies Documentation | Outpatient therapy evaluations, plans, and treatment notes |
| Medication Reconciliation | Maintaining an accurate medication list at each visit |
| Care Plans (Case Management and Care Management) | Longitudinal plans for clinical and social needs across visits |
| Physician Documentation | Outpatient notes with templates and problem oriented plans |
| Order Management/CPOE | Entry and tracking of outpatient labs, imaging, and medications |
| E-Prescribing | Electronic prescription transmission to retail or mail pharmacies |
| Urgent Care | Support for episodic walk-in clinic workflows and documentation |
| Primary Care Clinics | Support for longitudinal preventive and acute primary care |
| Specialty Clinics (e.g. Cardiology, Neurology, Endocrinology) | Support for specialty specific content and workflows |
| Oncology Infusion Centers | Scheduling, regimen management, chair management, and infusion documentation |
| Dialysis Centers (Inpatient and Jail) | Orders, treatments, flowsheets, and reporting for dialysis services |
| Public Health Clinics (e.g. Immunization, TB, STD) | Program oriented documentation, immunizations, and reporting |
| Maternal & Child Health/OB-FYN Clinical | Prenatal, obstetric, and pediatric ambulatory workflows |
| Pain Management Clinics | Controlled substance workflows, risk screening, and procedure documentation |
| Health Information Management (HIM) and Chart Tracking/ Medical Record Deficiency/ Release of Information | Ambulatory chart completion, deficiencies, and release of information |
| Immunization Registry | Bidirectional exchange with state or regional vaccine registries |
| Referral Management and Closed Loop Referrals internal and external | Tracking referrals through scheduling and documented completion |
| Telehealth and Remote Patient Monitoring for ambulatory care | Virtual visits, device data ingestion, and monitoring programs |
| Clinical Pathways and Protocols for chronic disease and preventive care | Standardized outpatient care guidelines and reminders |
| Visit Analytics and Note Completion Status provider view inside EHR | Provider dashboard for documentation status and turnaround times |
| Revenue Cycle | |
| Area | Short definition |
| EMPI | Enterprise Master Patient Index for identity matching and merge |
| Registration | Intake of demographics, insurance, and consents |
| ADT | Admission, discharge, and transfer movement tracking |
| Bed Management | Bed assignment, placement, and housekeeping status |
| Enterprise Scheduling | Central scheduling for clinics, procedures, and resources |
| Hospital Billing | Facility claims generation, edits, and remittance posting |
| Professional Billing | Physician claims management and reconciliation |
| Research Billing | Separation and compliance for research related charges |
| FQHC Billing | Billing workflows for Federally Qualified Health Centers |
| Outreach Reference Lab Billing | Billing for external laboratory client services |
| Document Management | Imaging and indexing of registration and billing documents |
| Electronic Claims and Remittance | Submission of electronic claims and remittance processing |
| Insurance Eligibility | Real time eligibility and benefits verification |
| Advanced Accounts Receivable and Patient Access Reporting | Analytics for collections, denials, and front end performance |
| Patient Kiosk | Self service check in, forms, and payments |
| Single Billing Office | Consolidated patient statements and service center operations |
| Prior Authorization Management clinical and financial | Tracking and obtaining medical and benefit authorizations |
| Corrections | |
| Area | Short definition |
| Electronic Appointment Requests via corrections approved tablet with nursing review | Secure inmate requests triaged and scheduled by nursing |
| Corrections Reporting and Analytics intake screening, communicable disease, chronic disease prevalence | Dashboards for population health and compliance in corrections |
| Care Coordination with External Providers and HIE for transfer and post release follow up | Information exchange to support transfers and reentry follow up |
| Oral Health | |
| Area | Short definition |
| Dental Clinical Documentation including tooth and mouth diagrams | Tooth charting and documentation of oral findings |
| Dental Imaging and Radiographs intraoral and panoramic and CBCT | Capture and viewing of dental x rays and cone beam CT |
| Dental Treatment Planning and Protocols multi visit planning | Sequenced treatment plans with cost and time estimates |
| Dental Worklist and Scheduling management and recall | Recall systems, chair management, and visit worklists |
| Dental Decision Support drug interaction checks and prophylaxis reminders | Alerts for interactions, prophylaxis, and contraindications |
| Dental Billing and Revenue Cycle CDT coding and prior authorization | Claims using CDT codes, eligibility, and authorizations |
| Dental Patient Portal education materials and plan visibility | Patient access to plans, education, and payments |
| Medical Dental Integration shared history and chronic disease linkage | Shared records connecting oral and systemic health data |
| Dental Patient Safety and Quality tracking including sedation safety | Monitoring adverse events, sedation logs, and compliance |
| Dental Reporting and Population Oral Health outcomes and disparities | Analytics on oral health metrics and equity |
| Mobile and Community Dental Access school and mobile clinics | Support for portable operations and outreach clinics |
| Tele dentistry and Virtual Care triage and follow up | Remote consults, imaging review, and follow up |
| Support Departments and Specialty Areas | |
| Area | Short definition |
| Laboratory: General | Orders, results, analyzers, and quality management for clinical lab |
| Laboratory: Anatomic Pathology | Specimen tracking, histology, and pathology reporting |
| Laboratory: Blood Bank | Transfusion management, compatibility testing, and inventory |
| Laboratory: Microbiology | Culture workflows, susceptibility testing, and reporting |
| Radiology/ Imaging (Inpatient and Ambulatory) | Order management, modality workflows, and report distribution |
| PACS Integration | Image storage and retrieval connected to the EHR and viewers |
| Retail Pharmacy | Outpatient dispensing, point of sale, and claims adjudication |
| Dental | Linkage to dental systems for clinical and revenue workflows |
| Patient Portal/ Personal Health Record | Patient access to records, messages, and self service |
| Provider Portal | External provider access to results, images, and communication |
| Labor and Delivery | Obstetric documentation, fetal monitoring, and delivery summaries |
| Post Partum | Maternal and newborn post delivery documentation and follow up |
| Medical Oncology (Inpatient and Ambulatory) | Chemotherapy ordering, regimens, safety, and outcomes tracking |
| General Medicine, Surgery and Anesthesiology | Specialty content and workflows for hospital based services |
| Cardiology | Cardiac diagnostics, procedures, and structured reporting |
| Infection Control | Surveillance, alerts, and regulatory reporting for infections |
| Behavioral Health | Mental health documentation, care plans, and compliance features |
| Employee/Occupational Health | Staff health records, vaccinations, and screenings |
| Nephrology/Dialysis | Dialysis orders, treatments, and adequacy tracking |
| Quality and Performance Improvement | Measurement, audits, and improvement project tracking |
| Corporate Compliance/ Privacy | Policies, audits, consent, and privacy monitoring |
| Emergency Department (Tracking and Documentation) | ED triage, tracking, orders, and visit documentation |
| Level 1 Trauma | Trauma activation workflows, registries, and documentation tools |
| Intensive Care Unit (ICU) | ICU monitoring, orders, and documentation content |
| Coronary Care Unit (CCU) | Specialized cardiac critical care workflows |
| Neonatal Intensive Care Unit (NICU) | Newborn ICU documentation and growth monitoring |
| Pediatric Intensive Care Unit (PICU) | Pediatric critical care content and dosing support |
| Intermediate/Step Down Unit | Progressive care monitoring and documentation |
| Burn Unit | Burn assessment tools, flowsheets, and graft tracking |
| Palliative Care Unit | Goals of care, symptom management, and advance care planning |
| Jail Health Services | EHR support for detainee patient care |
| Juvenile Detention Health Services | Pediatric correctional health workflows |
| Court-Mandated Behavioral Health | Documentation and reporting for court ordered treatment |
| Social Work Services | Psychosocial assessments, referrals, and resource tracking |
| Nutrition and Dietetics | Diet orders, assessments, and patient education |
| Respiratory Therapy | Ventilator management, treatments, and assessments |
| Research Units/Clinical Trials | Protocol management, consents, and study data capture |
| Transplant Information System | Waitlist, matching, and transplant episode tracking |
| Ophthalmology Information System | Eye exam documentation, imaging, and surgical scheduling |
| Population Health and Value Based Care | Integration of managed care rosters and claims for management of total CCH population |
| Medicaid County Care Platform | Enrollment, authorizations, and quality measures for Medicaid plans |
| Health Information Exchange (HIE) Capability/Interoperability | Standards based data exchange across organizations |
| Patient Flow Solution: Patient Transport, Bed/Census Management, and Environmental Services | Logistics coordination for transport, bed turnover, and cleaning |
| Call Tracking/Nurse Triage | Nurse advice line documentation and routing |
| Patient Acuity System (Nurse Scheduling) | Staffing assignment guided by patient complexity |
| Remote Monitoring and Telehealth | Home monitoring devices and virtual visit integration |
| Support for Mobile Devices | Secure mobile access and workflows for clinicians |
| Support for In-House Patient Education and Entertainment | Bedside education content and entertainment systems |
| Analytics | |
| Area | Short definition |
| Analytics | Enterprise insights across clinical, financial, and operational data |
| Population Health Management | Risk stratification, care gaps, and attribution management |
| Dashboard and Reporting Capability | Role based visualizations and scheduled reports |
| Clinical/Financial Data Warehouse (EDW) | Central repository for analytics and integration |
| Revenue Cycle Analytics | Denials, collections, and charge capture insights |
| Data Mining, Reporting and Quality Outcomes | Advanced queries to analyze outcomes and performance |
| Regulatory and Quality Reporting: Meaningful Use, PQRS, and PCMH Reporting | Certified extracts and submissions for regulatory programs |
| Predictive Analytics and Risk Stratification readmissions and chronic disease | Models to predict events and prioritize outreach |
| Provider Productivity and Workload Analytics | RVU, panel size, and throughput metrics |
| Social Determinants of Health Analytics and community resource tracking | Capture and analyze non clinical risk factors and resources |
| Patient Safety and Outcomes Tracking incident reporting and dashboards | Trends in harm events, near misses, and outcomes |
| Advanced Analytics and AI ambient, NLP, and model integration | Natural language processing and embedded models in workflows |
| Data Governance and Master Data Management identity and data quality | Stewardship, standards, and identity management for quality data |
| EHR Vendor Hosting | |
| Area | Description |
| EHR Vendor Hosting | Hosting models and managed services for the EHR platform |
| Vendor/Remote Hosting of EHR applications | Vendor operated infrastructure and application management |
| Disaster Recovery and Business Continuity for EHR environments | Redundant environments, backups, and recovery procedures |
Page &P of &N H25-25-150 RFP for EHR
EHR Capability Matrix
| EHR Capability Matrix |
| How to Complete |
General
| · Complete one row per capability area |
| · Select N if not supported and leave the remaining fields blank |
| · If you offer multiple solutions for one area, add one row per solution |
| Supported (Y/N) |
| · Y if you can deliver this capability in production for Cook County Health |
| · N if not supported |
| Solution Name |
| · Exact product or module name as it appears on an order form |
| Delivery Type |
| · Native if delivered by your core platform |
| · Third Party if any non core product is required, even if resold |
| Purchasing Path |
| · Choose one: EHR embedded purchasing, EHR punchout to third party, Separate portal only, Both options if EHR path is offered, note how it is enabled (e.g., embedded catalog, marketplace, punchout) |
| Integration Method |
| · List all that apply with versions or profiles where relevant |
| · Examples: HL7 v2 ADT A01/A03, FHIR R4 Patient and Encounter via REST API OAuth 2.0, SFTP CSV nightly, Database view read only |
| Install Base (Live) |
| · Provide number of current production sites, two representative clients with go live year, largest site scale (e.g., beds or users), and current production version |
| · Exclude pilots, test environments, or signed but not live deals |
| Example Row | ||||||
| Capability Area | Supported (Y/N) | Solution Name | Delivery Type (Native or Third Party) | Purchasing Path (EHR or separate) | Integration Method (e.g., HL7, FHIR, API, Flat File) | Install Base (Live) |
| Order Management / CPOE | Y | MediSpan Clinical Decision Support | Third Party | Separate solution (portal-based) | REST API; HL7 FHIR CDS Hooks | 60 hospitals live; ref sites: Health System A (2021), Health System B (2023); largest 800 beds; version 2024.1 |
| Capability Area | Supported (Y/N) | Solution Name | Delivery Type (Native or Third Party) | Purchasing Path (EHR or separate) | Integration Method (e.g., HL7, FHIR, API, Flat File) | Install Base (Live) |
| Core Inpatient | ||||||
| Nursing Documentation | ||||||
| Therapies Documentation | ||||||
| Medication Reconciliation | ||||||
| Care Plans | ||||||
| Physician Documentation | ||||||
| Critical Care/ Respiratory | ||||||
| Acuity | ||||||
| Order Management/CPOE | ||||||
| Pharmacy (inpatient) | ||||||
| Health Information Management (HIM) and Chart Tracking/ Medical Record Deficiency/ Release of Information | ||||||
| E-Prescribing Bar Code Medication Administration and eMAR | ||||||
| Flowsheets | ||||||
| Patient Monitoring and Device Integration | ||||||
| Decision Support (Documentation Guidance) | ||||||
| Infusion Management | ||||||
| Care Coordination/Discharge Planning | ||||||
| Clinical Pathways | ||||||
| Perioperative OR Management including case tracking, preference cards, implants, sterile processing | ||||||
| Anesthesia Information Management System | ||||||
| Imaging Viewer embedded in EHR for diagnostic quality | ||||||
| Radiology Protocol Management and Appropriateness Criteria including dose tracking | ||||||
| Secure Handoffs and Team Messaging including SBAR | ||||||
| Education and Training Mode including student workflow and non production practice | ||||||
| Clinical Media Capture and Management bedside photos and wound images | ||||||
| Medication Inventory Management and ADC Integration Pyxis or Omnicell | ||||||
| Patient Safety Monitoring linked to informatics workflows and quality dashboards | ||||||
| Real time Patient Flow and Throughput visibility on unit and bed status | ||||||
| Ambient and Dictation Documentation Support for clinicians | ||||||
| Core Ambulatory | ||||||
| Nursing Documentation | ||||||
| Therapies Documentation | ||||||
| Medication Reconciliation | ||||||
| Care Plans (Case Management and Care Management) | ||||||
| Physician Documentation | ||||||
| Order Management/CPOE | ||||||
| E-Prescribing | ||||||
| Urgent Care | ||||||
| Primary Care Clinics | ||||||
| Specialty Clinics (e.g. Cardiology, Neurology, Endocrinology) | ||||||
| Oncology Infusion Centers | ||||||
| Dialysis Centers (Inpatient and Jail) | ||||||
| Public Health Clinics (e.g. Immunization, TB, STD) | ||||||
| Maternal & Child Health/OB-FYN Clinical | ||||||
| Pain Management Clinics | ||||||
| Health Information Management (HIM) and Chart Tracking/ Medical Record Deficiency/ Release of Information | ||||||
| Immunization Registry | ||||||
| Referral Management and Closed Loop Referrals internal and external | ||||||
| Telehealth and Remote Patient Monitoring for ambulatory care | ||||||
| Clinical Pathways and Protocols for chronic disease and preventive care | ||||||
| Visit Analytics and Note Completion Status provider view inside EHR | ||||||
| Revenue Cycle (Inpatient and Ambulatory) | ||||||
| EMPI | ||||||
| Registration | ||||||
| ADT | ||||||
| Bed Management | ||||||
| Enterprise Scheduling | ||||||
| Hospital Billing | ||||||
| Professional Billing | ||||||
| Research Billing | ||||||
| Outreach Reference Lab Billing | ||||||
| Document Management | ||||||
| Electronic Claims and Remittance | ||||||
| Insurance Eligibility | ||||||
| Advanced Accounts Receivable and Patient Access Reporting | ||||||
| Patient Kiosk | ||||||
| Single Billing Office | ||||||
| Prior Authorization Management clinical and financial | ||||||
| Corrections | ||||||
| Electronic Appointment Requests via corrections approved tablet with nursing review | ||||||
| Corrections Reporting and Analytics intake screening, communicable disease, chronic disease prevalence | ||||||
| Care Coordination with External Providers and HIE for transfer and post release follow up | ||||||
| Oral Health | ||||||
| Dental Clinical Documentation including tooth and mouth diagrams | ||||||
| Dental Imaging and Radiographs intraoral and panoramic and CBCT | ||||||
| Dental Treatment Planning and Protocols multi visit planning | ||||||
| Dental Worklist and Scheduling management and recall | ||||||
| Dental Decision Support drug interaction checks and prophylaxis reminders | ||||||
| Dental Billing and Revenue Cycle CDT coding and prior authorization | ||||||
| Dental Patient Portal education materials and plan visibility | ||||||
| Medical Dental Integration shared history and chronic disease linkage | ||||||
| Dental Patient Safety and Quality tracking including sedation safety | ||||||
| Dental Reporting and Population Oral Health outcomes and disparities | ||||||
| Mobile and Community Dental Access school and mobile clinics | ||||||
| Tele dentistry and Virtual Care triage and follow up | ||||||
| Support Departments | ||||||
| Laboratory: General | ||||||
| Laboratory: Anatomic Pathology | ||||||
| Laboratory: Blood Bank | ||||||
| Laboratory: Microbiology | ||||||
| Radiology/ Imaging (Inpatient and Ambulatory) | ||||||
| PACS Integration | ||||||
| Retail Pharmacy | ||||||
| Patient Portal/ Personal Health Record | ||||||
| Provider Portal | ||||||
| Labor and Delivery | ||||||
| Post Partum | ||||||
| Medical Oncology (Inpatient and Ambulatory) | ||||||
| General Medicine, Surgery and Anesthesiology | ||||||
| Cardiology | ||||||
| Infection Control | ||||||
| Behavioral Health | ||||||
| Employee/Occupational Health | ||||||
| Nephrology/Dialysis | ||||||
| Quality and Performance Improvement | ||||||
| Corporate Compliance/ Privacy | ||||||
| Emergency Department (Tracking and Documentation) | ||||||
| Level 1 Trauma | ||||||
| Intensive Care Unit (ICU) | ||||||
| Coronary Care Unit (CCU) | ||||||
| Neonatal Intensive Care Unit (NICU) | ||||||
| Pediatric Intensive Care Unit (PICU) | ||||||
| Intermediate/Step Down Unit | ||||||
| Burn Unit | ||||||
| Palliative Care Unit | ||||||
| Court-Mandated Behavioral Health | ||||||
| Social Work Services | ||||||
| Nutrition and Dietetics | ||||||
| Respiratory Therapy | ||||||
| Research Units/Clinical Trials | ||||||
| Transplant Information System | ||||||
| Ophthalmology Information System | ||||||
| Medicaid Managed Care Platform | ||||||
| Health Information Exchange (HIE) Capability/Interoperability | ||||||
| Patient Flow Solution: Patient Transport, Bed/Census Management, and Environmental Services | ||||||
| Call Tracking/Nurse Triage | ||||||
| Patient Acuity System (Nurse Scheduling) | ||||||
| Remote Monitoring and Telehealth | ||||||
| Support for Mobile Devices | ||||||
| Support for In-House Patient Education and Entertainment | ||||||
| Analytics | ||||||
| Population Health Management | ||||||
| Dashboard and Reporting Capability | ||||||
| Clinical/Financial Data Warehouse (EDW) | ||||||
| Revenue Cycle Analytics | ||||||
| Data Mining, Reporting and Quality Outcomes | ||||||
| Regulatory and Quality Reporting: Meaningful Use, PQRS, and PCMH Reporting | ||||||
| Predictive Analytics and Risk Stratification readmissions and chronic disease | ||||||
| Provider Productivity and Workload Analytics | ||||||
| Social Determinants of Health Analytics and community resource tracking | ||||||
| Patient Safety (SAFE) and Outcomes Tracking incident reporting and dashboards including "real-time" or alert functionality to immediately notify providers of patients who require specific interventions, additional monitoring, two-person entry, or other safety-related protocols | ||||||
| Advanced Analytics and AI ambient, NLP, and model integration | ||||||
| Data Governance and Master Data Management identity and data quality | ||||||
| EHR Vendor Hosting | ||||||
| Vendor/Remote Hosting of EHR applications | ||||||
| Disaster Recovery and Business Continuity for EHR environments |
Page &P of &N H25-25-150 RFP for EHR image1.png
File details come from the government source that posted it. Updated .