2-ADOT_ECD_DLSSU_RFP--NEC_Table_1_Response_Time_FINAL_2022-04-15.pdf
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- Attached to
- Master Agreement AZ|CTR061345
- Contract number
- CTR061345
- Issued by
- Arizona
About this file
This document is a Severity/Response/Communicate/Resolution Table from the Arizona Department of Transportation (ADOT) Procurement division, associated with Solicitation No. BPM004292. The table is designed to outline specific performance expectations and associated liquidated damages for different severity levels of service or response incidents.
The table presents three severity levels with progressively increasing response times, communication action plan durations, and resolution times. Each severity level is accompanied by specific liquidated damages for missed resolution times. For Severity Level 1, the most critical tier, the contractor must respond within 30 minutes, communicate an action plan within 240 minutes, and resolve the issue within 12 hours. Failure to meet these timeframes results in a $350 penalty plus $125 for each additional hour over the resolution time. Similar graduated penalty structures exist for Severity Levels 2 and 3, with less stringent requirements and lower financial penalties.
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Text version
Procurement
Table 1
Severity/Response/Communicate/ Resolution Table
Solicitation No: BPM004292 Available online at https://app.az.gov
Rev 04/2020
The Offeror shall provide a severity level categorization and resolution time schedule to include a severity level Fee Amount in the following schedule. The Contractor may agree or propose alternative language that is fair and practical. At a minimum, the schedule shall include the following elements:
Severity Response Time
Communicate Action Plan
Resolution Time
Liquidated Damages per Occurrence
1 30 min 240 min 12 hr $350 if resolution time missed, plus additional fee $125 for each additional hour over resolution time.
2 30 min 480 min 24 hr $125 if resolution time missed, plus additional fee $50 for each additional hour over resolution time.
3 120 min 48 hr 336 hr $50 if resolution time missed, plus additional fee $25 for each additional hour over resolution time.
https://app.az.gov/
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