2-4--ADOT_ECD_DLSSU_RFP--NEC_Project_Team_FINAL_2022-04-18_REDACTED.pdf

An NEC Response to the Arizona Department of Transportation – Enforcement and Compliance Division ECD Drivers License Security Software RFP – BPM004292

Section 4 – Project Team

Page 4-1

4 Project Team RFP Reference: APP Portal, Financial Questionnaire, Proposal Requirements for Qualification and Experience, Project Team

The following section describes NEC’s project team organization, key personnel roles and responsibilities, experience and length of time established as a business, capabilities as an organization, and qualifications. It also identifies the amount of time NEC has been providing technology solutions as described in the Scope of Work of the ADOT ECD DLSS RFP.

4.1 Project Team Organization

* * * B E G I N C O N F I D E N T I A L I N F O R M A T I O N * * *

NEC has established a formal organization responsible for executing the total effort required to successfully deploy the proposed solution and to produce all related work products in accordance with the ADOT ECD DLSS RFP. The project team will include dedicated resources for key functions for the duration of the implementation and transition to operations. Engineering and integration personnel will implement the overall Facial Recognition System (FRS) and stage the solution environments with participation by the QA Manager and overall management by the Project Director. NEC will provide experienced integration personnel to ensure a low-risk migration to the new technology.

Upon ADOT’s acceptance of the proposed solution, the project management team will transition out and the operations team will assume responsibility for ongoing operations and maintenance.

NEC’s management organization for the DLSS project includes highly qualified key personnel. NEC will provide Eugene Le Roux (Vice President, Digital Government and International Operations) as Executive Sponsor. Mr. Le Roux reports directly to the Vice President of ARS and Chief Experience Officer (CXO) and is empowered to apply required resources to the project and escalate issues to NEC Executive Management as needed. To ensure a successful project, it is critical that ADOT also assign an Executive Sponsor with similar responsibilities.

NEC will also provide three senior-level resources to the project: Kris Ranganath, Chief Technology Officer (CTO), ARS and NEC Digital Platform; Dan Cinnamon, Director of ARS Project Management Office; and Jeff Siao, Sr.

Manager of ARS Customer Service and Support. Mr. Ranganath manages the product and solution development group and will be serving as the technical advisor for the proposed FRS solution. Mr. Cinnamon will serve as the Project Director and have overall account management responsibility, interfacing with the Executive Sponsorship team to ensure all project expectations are being met. Mr. Siao will be directly responsible for daily operational oversight, from project inception through implementation, deployment, acceptance, and maintenance and support for all field operations. Another key member of the NEC team is Kelly Gallagher, Sr. Account Manager, who will provide overall engagement management responsibilities for the DLSS project.

Figure 4-1 is an organizational chart of our proposed personnel for the ADOT ECD DLSS project.

An NEC Response to the Arizona Department of Transportation – Enforcement and Compliance Division ECD Drivers License Security Software RFP – BPM004292

Section 4 – Project Team

Page 4-9

Industry-Leading Support Service Center. NEC established a Network Operations Center (NOC) that provides clients with 24 x 7 x 365 support, ensuring rapid remote and onsite responses while minimizing system interruptions. NEC’s U.S.-based, Criminal Justice Information System (CJIS)-compliant NOC is operated by a dedicated engineering team that performs Remote Monitoring Service (RMS) activities, including service request logging, response, tracking, escalation, resolution, and report management.

4.4 Background Qualifications

For more than three decades, NEC has excelled in the delivery of fully integrated, high-availability MBIS solutions for federal, state, and local law enforcement and public safety agencies, as well as private enterprises. With competencies in biometrics and ID solutions, data center solutions, data networks, servers and storage, cloud services, and managed services, NEC provides unique and state-of-the-art solutions. NEC not only meets the demands of its clients in biometrics and identification technology, but also satisfies IT managers’ desire for private clouds, data centers, and remote managed services with an optional and cost-efficient service-based model. In addition, NEC offers professional services that encompass subject matter expertise, knowledgeable staff, proven processes, and industry-leading core biometrics technologies.

Through its investments in research and development, committed partnerships with clients and the law enforcement community, and a culture of continuous improvement, NEC’s biometric solutions are constantly evolving to encompass both present and future needs. Leveraging its expertise in data analytics and artificial intelligence (AI), NEC’s Advanced Recognition Systems (ARS) division is evolving its biometrics solutions and services not only to provide fast and accurate identification services, but also to extract and categorize large unstructured datasets to recognize and analyze patterns that anticipate and predict actions or events before they occur.

Whether by strengthening national security with real-time monitoring of behavioral patterns; analyzing intelligence to assess, escalate, and prevent public safety threats; or using predictive analytics for improved and safer travel experiences, NEC’s biometric identification and recognition solutions will continue to support its mission to serve citizens and the people who protect them.

4.5 Global Presence and Experience

With over three decades of experience in the provision of biometric identification systems for both foreign and domestic markets, NEC possesses the requisite knowledge and expertise to deliver a superior MBIS solution. Our commitment to technological excellence, in-depth knowledge and experience, highly regarded key personnel, and dedication to ongoing service and support enables NEC to cultivate long-term partnerships with clients throughout shifts in technology and industry.

Worldwide, NEC has more than 1,000 employees focused on public safety solutions. In the United States alone, over 200 of our employees are dedicated to biometric solutions for federal, state, and local law enforcement. The ARS team provides professional services comprising project management; hardware and software engineering; systems engineering, integration, and testing; quality assurance; and customer service.

NEC’s Advanced Recognition Systems develops and delivers solutions that emphasize three key areas: People. Patterns. Predictions.