2-5--ADOT_ECD_DLSSU_RFP--NEC_Key_Personnel_Bio_FINAL_2022-04-18.pdf

An NEC Response to the Arizona Department of Transportation – Enforcement and Compliance Division ECD Drivers License Security Software RFP – BPM004292

Section 5 – Key Personnel Bio

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5 Key Personnel Bio RFP Reference: APP Portal, Financial Questionnaire, Proposal Requirements for Qualifications and Experience, Key Personnel Bio

NEC is dedicated to the ADOT ECD DLSS project and will provide a team of experienced staff to ensure its successful completion. In this section, NEC has provided the résumés of key personnel who will be assigned to the project, including their relevant experience, skills, education, training, qualifications, and certifications. For an overview of the project team, including an organizational chart and key personnel roles and responsibilities for the ADOT ECD DLSS project, see Section 4, “Project Team.”

* * * B E G I N C O N F I D E N T I A L I N F O R M A T I O N * * *

Figure 5-1: NEC Project Org Chart

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Eugéne Le Roux – Vice President, Digital Government and International Operations – Advanced Recognition Systems

Summary of Qualifications Eugéne Le Roux brings more than 25 years of professional experience to NEC as Vice President of Digital Government and International Operations within the Advanced Recognition Systems (ARS) division following a successful track record of establishing, building, and managing companies with global operations. He is a driver of digital transformation strategies, which enables business model innovation and disruption. With a proven track record in building companies in the Information and Communications Technology (ICT) industry by balancing "high tech" value propositions through high touch management execution, his knowledge around technologies in the telecommunications (telco), information technology (IT), Internet of Things (IoT), cloud and big data analytics with application into AI, multimodal biometrics, and renewable energy fields is vital to NEC.

From a business perspective, Mr. Le Roux brings extensive experience in telco, systems integration, manufacturing, supply chain management and distribution, IT services, and public safety industries. He has served on various boards and executive committees including the EMEA Leadership Teams over the last 7 years, identified and recognized as a global key talent within NEC under their global leadership development program. Mr. Le Roux’s experience in working with large and small organizations, in navigating complex decision-making structures and mobilizing multicultural teams to achieve business goals, and in running a consulting practice has helped build a unique mindset with the ability to think outside the box.

Relevant Skills

• Supply Chain Management

• Manufacturing

• IT Solutions and Professional Services

• Telco Infrastructure

• Alternative Energy Infrastructure

• Data Center Infrastructure

• Cyber Security

• Biometric Solutions and Public Safety

• IoT Smart City

Technical and Biometric Experience

VP Digital Government and International Operations, NEC Corporation of America, ARS (2022 to present)

• Manages the digital government business for ARS. This includes full profit and loss (P&L) responsibility, business strategy, go to market approach, and operations for all projects.

VP International Operations, NEC Corporation of America, ARS (2021–2022)

• Managed the international business (outside the US) across all solution portfolios including law enforcement, national

ID, digital ID, and aviation. This role included global strategy and go to market approach.

• Operational ownership for project delivery and after-sales support.

• P&L ownership for the Regional Hub Country Affiliates (MENA, Saudi, and New Zealand).

• Developed strategic partnerships with NEC global companies in EMEA and ANZ.

Managing Director and Chief Executive, NEC Africa and NEC XON Holdings (2011–2021)

• Managed the NEC operations in sub-Saharan Africa, consisting of businesses in South, East, and West Africa.

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• Spearheaded the acquisition of XON Holdings and unlocked organization synergy to grow the companies to a now €120 million business which employ over 600 staff members.

• Carried responsibility for 9 different business lines across industry verticals: Telecommunications, Public Safety, Smart Infrastructure and Digital.

• Served on the NEC XON Holdings board and part of the greater EMEA leadership team.

Managing Director, Optipro Solutions (2009–2011)

• Co-founded and developed an ERP consulting practice within the Sandbox Holdings group.

• The business specialized its operations in the manufacturing and supply chain verticals and was instrumental in bringing this know-how to the organization.

• Employed over 20 consultants and represented OEM vendors SYSPRO, Microsoft and Preactor.

Operations Director, Proactive Integrators (2002–2009)

• Operations Director and shareholder for Proactive Integrators, an ERP consulting practice with specialization around

Manufacturing, Supply Chain and Professional Service verticals. The company employed over 70 consultants and executed projects across Africa.

• In this role, carried the responsibility for operational management of sales, delivery, and support functions.

• Member of the board and responsible for organizational strategy and direction.

Support Manager and Consultant, Crux Technologies (1999–2002)

• Managed the delivery and after-sales services for the Macola ERP division within Crux Technologies, consisting of 20 consultants. This included resource planning and scheduling as well as providing assistance to the team.

• Responsible for budgeting and planning for the support functions.

• Strategic customer account management.

• As a solutions architect on the product, this role included pre-sales solution presentations, project management, business analysis and consulting, business solution design, joint application design (JAD) session facilitation, implementation, and support.

Lean Engineer, Sealy South Africa (1997–1999)

• As a Lean Engineer, applied lean engineering principals for eliminating all forms of waste to increase productivity around supply chain and manufacturing.

• Was responsible for leading and executing internal projects as defined by the organization as part of their continuous improvement journey.

Education, Training, and Affiliations

• Master of Business Administration from the University of Reading, UK

• Bachelor’s in Engineering, Industrial Engineering from the University of Pretoria, South Africa

• Awards and Recognition

Identified as NEC Global key talent under the “Drive NEC” program (2015) While serving as Managing Director and Chief Executive, NEC Africa received a presidential award for winning a major contract in Zambia while cash conversion cycle and operating profit were among the highest of the international businesses (2014)

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Dan Cinnamon – Director of Project Management

Summary of Qualifications Dan Cinnamon brings more than 20 years of professional experience to NEC as Director of Project Management, leading successful projects including developing, enhancing, and implementing commercial off-the-shelf (COTS) and Software as a Service (SaaS) systems within biometrics, automotive, and state government segments. Mr. Cinnamon has strong technical skills with cross-functional experience, specializing in communicating complex technical concepts in an easy-to-understand way with a variety of internal and external stakeholders. He evangelizes project and company vision, develops, and maintains key relationships, and builds strong strategic alliances. Mr. Cinnamon’s proven ability to work independently and within a team-oriented, collaborative environment to lead, guide, and coach team members makes him an essential part of the team.

Relevant Skills

• Leadership

Team Building Coaching Negotiation Change Management Performance Management

• Analytics Risk Management Information Security Budget Management Audit Compliance

• Communications Public Relations Sales Consultation Public Speaking Writing Presentations

• Operations Process Improvements Account Management Client Relations

• Customer Service

• Technology

SAP

Microsoft Office Microsoft Project Microsoft SharePoint Microsoft Teams Microsoft Team Foundation

Server (TFS) Atlassian Jira Atlassian Confluence

Technical and Biometric Experience

Director of Project Management, NEC Corporation of America, ARS (2021 to present)

• Directs the activities of the Project Management Office (PMO) of the ARS division.

• Responsible for ensuring all projects adhere to scope, schedule, and budget while maintaining profitability and meeting revenue forecasts.

• Results-oriented and effectively leverages resources to accomplish objectives.

• Incorporates vision and foresight for future planning and organizational strategy.

• Uses analytical skills and effective change management to ensure planning and execution meet the organization and client objectives.

• Provides overall risk management by providing direction and guidance on mitigation.

• Uses both Waterfall and Agile project delivery methodologies.

• Uses strong financial acumen to accurately forecast portfolio cost and revenue, in tandem with earning high customer satisfaction.

• Excellent presentation abilities including sharing and expressing organizational vision and strategies for project execution and implementation.

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Sr. Project Manager, NEC Corporation of America, ARS (2021)

• Executed ARS implementation projects for state and local law enforcement agencies.

Director, Champ Titles (2020–2021)

• Directed Product and Project Management teams pursuing innovative technology and processes to reduce business process cycle times, reduce operations costs and increase efficiency for government and insurance industry customers.

• Provided analysis and strategic alternatives for executive team to make timely business decisions.

• Executed government contract to provide vehicle registration and title system for the state of Florida.

• Provided project management and analysis for technology projects leveraging Agile Scrum framework.

• Presented analysis and project status information to executive team.

• Provided guidance to senior executive team regarding state government procurement, and industry risks and opportunities.

• Extensive work with business and product owners to prioritize development and product backlog.

• Worked collaboratively with internal and external stakeholders to define business features/objectives and ensure accurate project tracking and resource allocation.

• Designed, reviewed, and analyzed business systems and client/user needs.

• Main contact for government contracts, industry partners and clients.

Director, Title Technologies, a Solera Company (2016–2020)

• Directed government IT projects and operations with state motor vehicle agencies and/or local tax authorities to achieve business objectives.

• Managed relationships with government officials, clients, and industry stakeholders.

• Led government contracting and commercial partnership projects.

• Directed software development projects between government, system development and operations teams.

• Demonstrated flawless project execution by ensuring on-time delivery while staying within scope and budget.

• Successfully executed government IT projects, which enabled business services in eight state markets.

• Worked collaboratively with executive leadership, system engineers, IT staff, and third-party stakeholders to design, execute, and support system development projects including the digital transformation of manual paper-based processes.

• Provided project management for the development of a new business channel, which included external vendors, clients, and stakeholders of all levels.

• Implemented state contract compliance procedures and escalation policies resulting in dramatically improving compliance service levels.

• Created enthusiasm and team commitment by aligning key cross-functional leaders, stakeholders, and team members on the project vision, which resulted in effective collaboration and multiple successful business critical projects.

• Managed communications and expectations with government representatives, clients, and stakeholders by facilitating project transparency.

• Developed and executed risk management including risk mitigation and risk register documentation.

• Effectively facilitated information security compliance and security audits (SOC 1 and 2, ISO, National Institute of

Standards and Technology (NIST)).

• Leveraged Waterfall, Software Development Life Cycle (SDLC), Agile Scrum and Kanban for SaaS software design, development, and continuous process improvement.

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• Provided business analysis including Strengths, Weaknesses, Opportunities, and Threats (SWOT), return on investment (ROI), internal rate of return (IRR), Gap, compliance, and requirements analysis.

Manager, Dealertrack RTS, a Cox Automotive Company (2002–2015)

• Maintained a successful track-record through multiple positions and internal promotions.

• Started as a Product Manager using Waterfall and Agile frameworks for SaaS system development, application enhancements and state mandated system changes.

• After leading countless successful system development projects and earning an MBA, promoted to CA General

Manager and led the business unit through an exponential revenue growth; in this role, planned and managed government IT projects nationwide.

• Operations/Government Affairs (2012–2015) Advanced strategic objectives by developing key government and industry relationships enabling stakeholder alignment on government IT projects.

Lead an operational transformation using Just-In-Time, process efficiency and change management principles, which resulted in significant operational efficiencies and improved key performance indicator (KPI) performance.

• California General (2006–2012)

Managed and directed the California business unit with 15 direct reports including sales, operations, SaaS product development, and government relations.

Responsible for the profit and loss (P&L), which grew from $500K to exceed $10M.

Evangelized the vision for system development projects and enhancements among business users, cross-functional leaders, and stakeholders.

Provided project management and actively engaged stakeholders and senior management on program status, deliverables, and expected outcomes.

• Product (Software Development) (2002–2006)

Designed and prioritized SaaS product application enhancements using Waterfall, SDLC, Agile Scrum and Kanban;

gathered business rules; wrote business requirements and user stories; developed and presented business analysis.

Provided project management for the development and implementation of a new product line which required the successful alignment of state government resources, clients, and a cross-functional team.

Developed user documentation and provided client training and system implementations.

Education, Training, and Affiliations

• Master of Business Administration in Marketing from California State University Sacramento, California

• Bachelor of Science in Business Administration, Management Information Systems from International Exchange

Program Liverpool, England Minor in Astronomy

• Project Management Professional (PMP), Project Management Institute (PMBOK), PMP #2767360

• Certified Scrum Master, Scrum Alliance, CSM #1080116

• Scrum Product Owner Certified, SCRUM study (Training Academy), SPOC #774403

• Microsoft Certified, Azure Cloud Fundamentals, AZURE #H9569910

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John Dowden – Sr. Product Manager

John Dowden brings more than 25 years of professional biometric industry experience to NEC as a Product Manager with strong business and technical skills. Mr. Dowden is responsible for the product planning and execution throughout the product lifecycle for all NEC biometric products. He gathers and prioritizes product and customer requirements, defines the product vision, and works closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.

Mr. Dowden’s expertise with product management is essential to the following NEC Advanced Recognition Systems (ARS) biometric portfolio: the Integra ID® Multimodal Biometric Identification System (MBIS) enterprise solution, including NEC Elastic Matcher (NEC ELM), NEC Digital Platform (NDP), Unified Database (UDB), Integrated Biometric Workstation (IBW), and Insights Workbench; mobile products, including NeoScan® 45, Mobile WAY; NeoFace® Reveal and Express; as well as the existing SmartScan® and the forthcoming Digital Media Investigator (DMI), a new and innovative video analytics enterprise product.

Relevant Skills

• Defines the product strategy and roadmap

• Delivers market and product requirements documents with prioritized features and corresponding justification

• Works with external third parties to assess partnerships and licensing opportunities

• Expert with respect to the competition

• Develops the core positioning and messaging for the product

• Performs product demos to customers

• Sets pricing to meet revenue and profitability goals

• Delivers a quarterly revenue forecast

• Develops sales tools and collateral

• Proposes an overall budget to ensure success

• Briefs and trains the sales force at semi-annual sales meetings

• Briefs media and analysts and goes on press tours

• Acts as a leader and catalyst within the company

• Plans product launches for new products

Technical and Biometric Experience

Sr. Product Manager, NEC Corporation of America, ARS (2012 to present)

• Responsible for product vision and lifecycle of global portfolio of biometric and public safety.

• Works with the product development teams using Agile methodology to create new and upgrade existing products to realize the customers’ expectations and needs as well as achieve corporate business goals and objectives.

• Specific milestones include the 2013 launch of the NeoFace product suite, the 2015 launch of NeoScan 45 mobile device, and the 2016 launches of Integra-ID IBW and SmartScan workstations.

Product Manager and Sr. Sales Engineer, SAFRAN, MorphoTrak Inc. (2009–2012)

• Responsible for the product lifecycle and solution architecture for Automated Fingerprint Identification System (AFIS) and livescan solutions for federal, state, and local law enforcement agency customers.

• Specific milestones included planning, working, and delivery of the matching service and workstations for Federal

Bureau of Investigation (FBI) Next Generation Identification (NGI) Increments 2 and 3.

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Pre-Sales Manager and Sr. Sales Engineer, Motorola Biometrics Business Unit (2000–2009)

• Responsible for pre-sales activities, including management and engineering as well as solution architecture for AFIS and livescan solutions for federal, state, and local law enforcement agency customers.

• Specific milestones included planning, working and delivery of the turnkey AFIS systems for DoD systems operating in EMEA and Florida Department of Law Enforcement.

Sales Engineer and Electrical Engineer, Printrak International Inc. (1996–2000)

• Responsible for the pre-sales activities, including systems engineering and configuration for AFIS and livescan solutions for federal, state, and local law enforcement agency customers.

• Specific milestones included proposal and successful implementation AFIS systems with electronic submission to FBI

Integrated Automated Fingerprint Identification System (IAFIS) for Arkansas, Minnesota, Nebraska, Kentucky and North Carolina.

Electrical Engineer, B/E Aerospace, Incorporated IFE Services Division (1995–1996)

• Responsible for the system engineering and test planning for the first generation of inflight entertainment systems for individual passengers.

• Systems were deployed and operationally tested on British Airway, Air France, and Singapore Airlines.

Project Engineer and Electrical Engineer, Thompson CSF, Syseca Inc. (1992–1995)

• Responsible for the system engineering, installation and test planning for the Supervisory Control and Data

Acquisition (SCADA) systems for mass transit applications.

• Milestones included the SCADA delivery for Los Angeles first subway system, Metro Redline, as well as the initial upgrade and replacement of the DC Metro SCADA system.

Military Officer, U.S. Air Force Systems Command (1985–1991)

• Served as military officer, achieving the rank of Captain, responsible for system acquisition and engineering management.

• Milestones and experience included mission planning of both flight and ground operations for joint DoD/NASA research satellite missions flown on the Space Shuttle and the successful transition to commercial expendable launch vehicles.

Education, Training, and Affiliations

• Bachelor of Science in Electrical Engineering from Washington University, St. Louis, Missouri

• Professional Member of the Institute of Electrical and Electronic Engineers

• Standard Member of Association of International Product Marketing & Management

• Associate Member of the International Association for Identification

• Associate Member of the Southern California MINI Maniacs

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Jeff Siao – Sr. Manager, Customer Service and Support

Jeff Siao brings more than 15 years of professional experience to NEC as the Sr. Manager of Customer Service and Support.

Mr. Siao has extensive experience in communications, telephony, and technology. Mr. Siao also has strong technical and leadership skills with expertise in the telecommunications, service delivery, management and maintenance, information technology, and application domains.

Relevant Skills

• Manages the installation completion for a significant customer and technical support base in a large geographical area.

• Communicates with customer management to answer questions and resolve problems.

• Analyzes and reviews month-end reports to determine productivity and profitability.

• Coordinates with sales and engineering to obtain information and resolve problems as required.

• Evaluates and analyzes staff training and education requirements to ensure all team members meet and exceed customer expectations.

• Manages material control department activities.

Technical and Biometric Experience

Sr. Manager, Customer Service and Support, NEC Corporation of America, ARS (2006 to present)

• Manages the activities of represented and non-represented installation and field service staff in the completion of installations; moves, adds, changes (MAC); and service repairs to private branch exchange (PBX) or peripheral equipment at customer sites in a large geographic area.

• Ensures timely and effective customer relations, as well as installation, service, and repair administration.

• Meets with customer management to provide information on installation, project goals, timetables, parameters, and issue resolution.

• Manages migration from legacy and competitive systems to MBIS.

• Analyzes and reviews month-end reports to determine productivity and profitability of installation, customer service, and material control departments. Examines trends and provides recommendations for improvements.

• Coordinates with Sales/Engineering management to discuss and finalize pricing and resolve equipment installation or operating problems. Assists Sales in identifying new revenue opportunities.

• Responsible for the completion of installations and MACs, ensuring adherence to customer/BCSE requirements and specifications, as well as established contractual obligations. Approves installations and MACs and informs director, sales, contract administration management, and staff of project completion.

• Develops methods and procedures to train and educate staff to meet department standards, customer satisfaction, and task prioritization techniques.

• Ensures the conduct of periodic physical inventories and reconciliation with recorded levels.

• Prepares departmental policies and procedures for the Director’s review and approval, and implements approved policies and procedures as directed.

• Manages and monitors monthly and quarterly revenue forecasts and ensures adherence to revenue recognition guidelines.

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• Provides input and recommendations to the development of the departmental budget and monitors expenditures to ensure compliance with approved budgetary constraints and reports on any variances.

• Oversees execution of services countywide across multiple large county agencies by managing and maintaining AFIS/MBIS systems and applications.

• Maintains a high level of customer satisfaction by ensuring all service-related activities were performed in an efficient, timely, and professional manner. Decreased average call resolution time from initial call to completion.

• Evaluates and adjusts direction to identify key success factors for maximum benefit of deployment plans.

Pacific Regional Supervisor, Verizon Global Network Solutions (2003–2006)

• Responsible for nine states for the Verizon Pacific Regional sites, including California, Nevada, Arizona, Washington, Oregon, Utah, Colorado, New Mexico, and Wyoming.

• Supervised a staff of 19 field technicians, outside vendors, and contractors, and performed quality inspections on all new installations to meet operational standards.

• Approved or rejected Method of Procedure for work done on site and dispatch; coordinated outside plant activity between Network Operations Center (NOC) and Field Operations regarding troubles, outages, and emergencies;

approved timesheets; and organized work schedules.

• Responsible for installing, testing, and turning up circuits from T1 level all the way up to OC192, OWDM, and FTIP.

• Assigned and completed Wire Ordering Task (WOT) and provided corrections to the Design, Planning and

Provisioning groups; updated, created, and closed trouble tickets. Responsible for creating reports such as WOT, Equipment Inventory, and Activity reports.

• Part of the Integration team that helped organize the merger of Verizon and MCI applications such as the trouble ticketing system, network spares management, Methods of Procedures, new circuit pack installations, and technician dispatches.

• Considered the central Point of Contact for the Pacific Region between MCI and Verizon. Trained new employees on their job tasks and assisted technicians with circuit turn-up, troubleshooting, and testing.

Network Operations Engineer, CNM Network (2002–2003)

• Responsible for identifying, troubleshooting, and testing circuits affecting the performance of the network by using company's proprietary network monitoring programs.

• Determined Least Cost Routing for multiple carriers.

• Managed day-to-day operational activities, including system and capacity monitoring with customers and vendors relating to the function of the Voice over Internet Protocol (VoIP) network using Lucent MAX TNT soft switches.

• Participated in projects regarding installation and configuration at POP sites.

Education, Training, and Affiliations

• Bachelor of Science in Telecommunications from DeVry University, Pomona

• Computer Information Systems from California Polytechnic University, Pomona

• General Education Degree from Fullerton College, Fullerton, CA

• Awards

NEC “Extra Mile” award (2018) “Excellent Risk Management Citation” Certificate of Outstanding Contribution (2018) “NEC Contributors of The Year” Certificate of Appreciation (2018)

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Kris Ranganath – Chief Technology Officer

Kris Ranganath has over 30 years of technology management and solution engineering experience in the public safety and communication industry. In his current role, Mr. Ranganath leads the product and solution development practices within NEC Advanced Recognition Systems (ARS). Under his leadership, ARS has architected and delivered large-scale identity, intelligence, and forensic recognition systems for several U.S. law enforcement solutions, including state, city, federal, and civil. Mr. Ranganath is actively engaged in delivering large-scale identity solutions to international public safety agencies, including the Unique Identification Authority of India (UIDAI) project and the solution for the Australian Criminal Intelligence Commission (ACIC). In his prior role as Chief Technology Officer (CTO) of the Government and Public Global Solution Division (GPGSD), Mr. Ranganath effectively re-organized the complex international business of public safety to define a single global public safety delivery organization. He has been instrumental in developing key software matching products that reoriented NEC to remain competitive in identification solutions. Mr. Ranganath is also CTO over NEC's Digital Platform–US (NDP-US), a digital technology platform for delivering AI, identity management, scene processing, sensor fusion, and blockchain.

Relevant Skills

• Expertise in NEC’s core biometrics technology and extensive experience in fingerprint, palmprint, iris, face, and video analytics technologies.

• Product management, engineering management, and technology leadership.

• Civil, federal, and law enforcement product/solution engineering, innovation, and delivery.

• Specialization in distributed, tiered service-oriented architectures in biometrics-enabled identity management and forensic solutions.

Technical and Biometric Experience

Chief Technology Officer, NEC Corporation of America, ARS and NDP-US (2020 to present)

• Provides overall leadership, sets strategic direction, and ensures the roadmap and identity management platform development efforts meet the increasing demands of our clients and new service-oriented business model.

• Works closely with NEC research labs to set roadmaps on identity, digital and analytics technologies.

• Leads the architecture and development teams, which are actively developing a platform and services for aviation, retail, access control, city, law enforcement, federal, and customer experience verticals.

Vice President, Product and Solutions Development, NEC Corporation of America, ARS (2012–2020)

• Managed NEC’s product, technology, and solution development teams and delivers solutions for the public safety market.

• Instrumental in delivering NEC’s next generation identification platform, the Integra-ID MBIS, and NEC software matcher platform, Advanced Identity Manager eXtensible Multimodal (AIM XM).

• Led development of new products and solutions in biometrics recognition technology, including IBW, Advanced

Identity Manager – Edge Services (AIM-ES), NeoFace Reveal and Express, Smart ID, SmartScan, mobile identity solutions, video analytics solution NEC Enhanced Video Analytics (NEC EVA), Intelligent Access and Identity Management (iAIM) solution, and Digital Case Analysis.

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• Key responsibilities:

Managed engineering and acted as lead of technology integration and roadmap on core technologies.

Senior solution architect on large scale biometrics-enabled identity solutions and development/sustainment of public safety products and platforms.

Participated in solution engineering, technical pre-sales, benchmarks, and demonstrations.

Worked closely with users, partners, and system integrators.

Presented in global conferences on technology and solutions and participated in global product development and solution delivery activities.

Chief Technology Officer, Government and Public Global Solution Division, NEC Corporation (Tokyo, Japan) (2009–2011)

• Primarily responsible for global management of technical pre-sales, product management, and solution engineering activities.

• Participated in establishing a global competency center to improve solutions delivery and led global product development initiatives, with NEC’s success in several major project acquisitions due in part to his involvement.

• Key responsibilities:

Solution architect on large-scale identity applications and lead of global technology and delivery strategy and advice management on competition and market.

Coordinated product and solution engineering activities with NEC regional public safety competency centers in Singapore, Argentina, United Kingdom, Hong Kong, Taiwan, and the U.S.

Led global technical pre-sales team to establish strategic partnership with tier-one system integrators, product, and solutions vendors.

Led solution engineering team to participate in solution architecture, RFP response, competitive benchmarks, client presentations, and demonstrations.

Worked on large-scale identity solutions, including the UIDAI project, ESIC, Philippines COMSEC, the Saudi Arabia AFIS solution, the South Africa ID solution, and several border control solutions in the Asia-Pacific region.

Director, Systems Architecture and Global Technical Pre-Sales, NEC Corporation of America (on deputation to Head Office, Tokyo, Japan) (2008–2009)

• Expanded the solutions engineering business globally by leading a geographically distributed technical pre-sales and solution engineering team.

• As Chief Solutions Architect, delivered several large-scale identification solution designs, including U.S. Texas MID, Vietnam National Police, and Turkey National Police.

Director, Engineering, NEC Corporation of America, Identity Solutions Division (2006–2008)

• Primarily responsible for the development of products for federal and law enforcement industries, including product development strategy, architecture, and engineering management to develop the following key products and solutions:

PIDplus – Software multimodal biometrics matcher, Integra-ID – Automated Biometrics Identification System (ABIS), IDcheck Plus™ – Fast identification client, Mobile ID – Mobile identification solution for handheld devices, Meta Search – Unified archive solution with meta-search capability, and DLP – Digital portable latent processing client.

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Early Career

• Executive Director/CTO for Public Safety, Zygox, Inc. (1996–2006)

• Director, Technology, Enersol Systems, Inc., IL, U.S., (1995–1996)

• Product R&D Manager, Micro Technology, WI, U.S., (1989–1995)

• Sr. Software Engineer, Bangalore, India, (1986–1989)

Education, Training, and Affiliations

• Master of Science in Electrical Engineering and Computer Engineering (EECE) from Marquette University, WI

• Bachelor of Science in Engineering, Electronics and Communications, from Mysore University, India

• U.S. Patents

• Presentations

Global Biometrics and Border Control conference (Interpol) Biometrics conferences (U.S., Asia, and Europe).

• NIST Biometrics Standards Establishment

• Security Clearance – Current

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David Jones – Director of State and Local Sales

David Jones is the Director of State and Local Sales for NEC’s Advanced Recognition Systems (ARS) division, managing all aspects of existing and new client purchasing of NEC solutions. Mr. Jones is an accomplished leader with over 25 years of technical sales, management, and executive experience selling mission critical enterprise software and hardware solutions in the law enforcement and public safety industry. Mr. Jones has served in multiple roles with small to large public safety technology companies with the responsibility of leading dynamic sales teams, growing existing customer bases, expanding into new territories, and managing strategic business partner relationships.

Relevant Skills Extensive knowledge of law enforcement technology, workflows, and business needs: biometric technology, computer aided dispatch systems (CAD), records/jail management systems (RMS/JMS), mobile data applications, gunshot detection systems, body worn and in-car video solutions, digital evidence management systems, and storage.

Technical and Biometric Experience Director of State and Local Government Sales, NEC Corporation of America, ARS (2019 to present)

• Responsible for state and local agencies sales of AFIS/MBIS fingerprint, face, and iris biometric systems in North America.

• Directs regional and inside sales teams including managing relationships with strategic business partners.

• Participates in international, national, and state public safety and law enforcement technology trade shows and industry organizations.

Strategic Account Manager, Panasonic Security Solutions (2018–2019)

• Responsible for all sales activities in Tier 1 law enforcement agency accounts in the western and eastern US.

• Promoted in-car video, body worn camera and enterprise digital evidence and storage solutions.

• Managed and educated value added resellers and dealers throughout the western and eastern US.

Vice President Sales and Marketing, Zuercher Technologies (2010–2018)

• Managed and lead the state and local sales of enterprise CAD, RMS, JMS, mobile solutions including state level

National Incident-Based Reporting System (NIBRS) database repositories.

• Managed and lead company sales team on-boarding, training, continued coaching, scaling and growth.

• Successfully helped in leading company acquisition and integration initiatives.

Sales Director ShotSpotter (2008–2010)

• Managed sales and channel partners in the southeastern US and Caribbean.

• Educated law enforcement agencies on the benefits and challenges of acoustic gunshot detections systems.

Central Region Sales Manager, Central Square (1995–2003)

• Hired and managed sales team providing enterprise CAD, RMS, JMS, mobile, and mapping solutions to law enforcement and public safety agencies in the central US.

• Managed strategic partner relationships

Education, Training, and Affiliations

• Bachelor of Arts in Psychology from North Carolina State University

• Certificate in Finance from Duke University

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Kelly Gallagher – Sr. Account Manager

Kelly Gallagher brings 35 years of professional experience to NEC with a strong background in forensic science and criminal justice. Her extensive knowledge and expertise in automated fingerprint identification systems (AFIS) processes coupled with her experience in law enforcement gives her the unique ability to understand and effectively address the needs of NEC’s biometrics customers.

Relevant Skills Ms. Gallagher brings excellent interpersonal and communication skills with demonstrated ability to work effectively with management at all levels. She is self-motivated, organized, and detail oriented. Her strong points include the ability to set goals, establish priorities, solve problems, and achieve results with minimal supervision. Ms. Gallagher is adept at managing multiple projects simultaneously, from idea generation to execution, including tracking and evaluation of results and effectiveness.

• Entrepreneurial drive with business management skills

• Self-motivated with strong problem solving and organizational skills

• Strategic and creative thinking

• Proven teamwork capabilities

• Able to multi-task and meet deadlines

• Capture management attributes

• Business planning

• Excellent communication skills

• Key account development

Technical and Biometric Experience

Sr. Account Manager, NEC Corporation of America (2006 to present)

• Responsible for the sale of NEC biometrics products including hardware, software, network technology, and professional services.

Business Solutions Director, NEC Corporation of America (1998–2006)

• Responsible for pricing and sales support for the AFIS Division for International and Northern California territories.

Marketing Director, NEC Corporation of America (1998–2003)

• Primarily responsible for AFIS sales and marketing initiatives, including orchestration of new product releases, marketing strategy, messaging, competitive intelligence, and creation of sales materials.

Client Solutions Manager, NEC Corporation of America (1999–2003)

• Primary duty of product sales within Northern California.

NEC AFIS Trainer, NEC Solutions (America), Inc. (1998–1999)

• Responsible for AFIS product training, demonstrations, testing, and user documentation.

Early Career

• Forensic Specialist II, San Mateo Sheriff’s Forensic Lab (1990–1998)

• Latent Technician, San Francisco Police Department (1989–1990)

• Identification Technician, King County, Seattle, Washington (1987–1989)

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Education, Training, and Affiliations

• Bachelor’s Degree in Criminal Justice from California State University of Sacramento

• Awards

“Biometrics Women of the Year” (2018)

○ Issuer: Security Industry Association (SIA)

○ Award Description: The Women in Biometrics Awards program is a globally recognized program co-founded by SIA and SecureIDNews and co-presented with sponsors IDEMIA, Biometric Update and the SIA Women in Security Forum. The Women in Biometrics Awards are dedicated to recognizing innovative women creating a more secure world by guiding the biometrics technology market.

• Specialized Courses:

DOJ – Pattern Recognition; FBI Basic Fingerprint; FBI Advanced Latent Field Technician Course Gunshot and Stab Wounds Advanced Palm Print Identification Gunshot Trajectory, Physical Evidence, and the Defense Crime and Accident Scene Documentation FBI – Photography Course Crime Scene Videotaping Advanced Ridgeology Project Management

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Craig Gunderson – Sr. Project Manager

Craig Gunderson brings more than 15 years of professional experience to NEC as an outgoing, service-oriented, and adaptable leader with a passion for people, process, and performance. He brings exceptional listening skills and empathy to dive into customer needs, uncover pain points, and capitalize on areas for growth. A natural people-person and relationship builder, Mr. Gunderson is driven by emotional intelligence, honesty, data, and ethics, along with the understanding that a team having fun at work translates into satisfied customers. Mr. Gunderson ensures customer success within Information Technology (IT), Biometrics, Digital Healthcare, Software, and Hardware markets.

Relevant Skills

• Strategy

• Project Management

• Customer Success

• Customer Relationship Management (CRM)

• Business Development

• Requirements Analysis

• Customer Service

• Leadership

• Client Engagement

• Customer Onboarding

• Training and Mentoring

• Change Management

• Stakeholder Presentations

• Data Analysis

• Communication

• Messaging

• Performance Management

Technical and Biometric Experience

Sr. Project Manager, NEC Corporation of America, ARS (2020 to present)

• Owns the delivery for a portfolio of seven US and international projects.

• Collaborates, communicates, and builds relationships with global business and technical stakeholders in the US, EMEA, and APAC.

• Delivers business value and innovation within on-premises and cloud solutions as the primary customer point of contact.

• Gains a deep understanding of customer needs to define project schedules, priorities, risks, and goals.

• Proactively identifies risks to ensure customer success and attainment of business goals.

• Leads collaborative engagements between international government agencies, NEC Corporation, international subsidiaries, and NEC Corporation of America resources to deliver complex biometric solution implementations.

• Established PMO process standardization and supports portfolio management tool integration efforts.

• Champions best practices and standards within a new industry to lead global projects.

Consultant, Self-Employed (2015–2020)

• Interviewed, vetted, hired, and managed a general contractor supporting a multi-month home renovation project.

• Tracked and managed project budgets, schedules, and resources.

• Built and managed relationships across the community.

• Member of a school fundraising committee.

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• Coached and managed 10 seasonal recreational sports teams.

Project Manager, Implementation, Rally Health (2014–2015)

• Owned the vision and execution for the implementation of Rally’s health and well-being solutions, including customer onboarding and partner integrations.

• Served as a trusted advisor and strategic consultant to ensure customer success for national healthcare brands such as United Healthcare and Mercer.

• Led the project lifecycle from platform configuration and training to rollout and budget management.

• Managed, motivated, and aligned a team of 15 staff.

• Enhanced accessibility for 10M+ users while leading the migration to a provider search and cost transparency product.

• Led 20+ successful product implementations, adding 500+ employers and granting more than two million consumers access to the digital health platform; boosted accessibility and enhanced communication with the patients’ healthcare professionals.

Customer Engagement Manager, Yodlee (2010–2013)

• Owned the planning and delivery for all customer-facing service engagements and product onboarding processes for financial institutions nationally.

• Partnered with customers and internal stakeholders to ensure alignment on vision and execution.

• Developed a deep understanding of customer needs and evangelized capabilities.

• Drove project management strategy, governance, and change management best practices.

• Demonstrated hands-on product knowledge by applying solutions to customer business priorities and roadmap.

• Instrumental in delivering $900K in net-new revenue in less than one year.

• Enhanced workflow metrics by 11.1% while maintaining an average of 91% for on-target execution in the first year.

• Accelerated product launch and implementation at a Financial Services client through effective management of the

$300K+ budget and a focus on quality and customer success.

• Partnered with Sales to manage project implementation documentation for $6 million in revenue annually.

• Led the Payments and Risk Management team to a performance rating of 5/5 through program standardization.

Early Career

• Account Manager, GoEngineer (2010)

• Proposal Manager, Hewlett-Packard (2008–2010)

• Inside Sales Representative, Hewlett-Packard (2006–2008)

• Credit Manager, Wells Fargo Financial (2005–2006)

• Assistant Manager, Enterprise Rent-A-Car (2004–2005)

Education, Training, and Affiliations

• Bachelor of Business Administration in Business Management from Fort Hays State University

• Certified Associate in Project Management (CAPM) from the Project Management Institute (PMI)

• Certified Scrum Master (CSM) Scrum Alliance (In process)

• Approved to take PMP Certification Test from PMI

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Scott Murdock – Sr. Solutions Architect

Scott Murdock brings more than 20 years of professional experience to NEC. As a Sr. Solutions Architect, Mr. Murdock is responsible for the design and specification of Multimodal Biometric Identification System (MBIS) solutions for federal, local, state, and international law enforcement agencies. He is also actively involved with developing specifications for NEC’s new and existing biometrics products and solutions.

Relevant Skills

• Ensures that customer requirements are captured and documented into the system specification and Statement of

Work (SOW) documents.

• Develops solutions design and specifications for MBIS systems.

• Contributes to product development specifications.

• Designs and support development of MBIS solutions for key projects.

• Leads process improvement initiatives.

Technical and Biometric Experience

Sr. Solutions Architect, NEC Corporation of America, ARS (2012 to present)

• Develops solutions design and specifications of fingerprint, face, and iris matching systems.

• Involved in product development specifications.

• Actively participates and drives process improvement initiatives with focus on requirements definition and specifications.

• Solutions design and support for the following customers:

Texas Department of Public Safety – Statewide Face Recognition System New Zealand Department of Internal Affairs – Passport Face Recognition System New South Wales Roads and Maritime Services – Driver’s License Face Recognition System Australian Criminal Intelligence Commission – National Criminal Fingerprint and Face system Implementation San Bernardino and Riverside County Sheriffs – MBIS Upgrade Barnes & Noble – Face Recognition Project Canadian Bank Note – Biometric Matching Integration California Department of Justice – Image Vault Photo Repository System Implementation Los Angeles County Sheriff’s Department – MBIS System Implementation Metropolitan Nashville Police Department – AFIS Implementation Tulare County – AFIS Implementation Virginia State Police – AFIS Upgrade California Department of Justice – AFIS Expansion San Luis Obispo County – Mobile Identification Kings County Sheriff – AFIS Implementation Michigan State Police – FBI RISC Integration

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Development Lead, NEC Corporation of America, ARS (2010–2012)

• Participated in continual development lifecycle and process improvement initiatives.

• Responsible for the development and was the primary development contact point for the following projects:

California Department of Justice – AFIS Expansion Pennsylvania State Police – AFIS Upgrade San Luis Obispo County – AFIS Implementation Illinois State Police – Mobile ID Implementation Illinois State Police – Archive Upgrade Merced County – AFIS Implementation Virginia State Police – AFIS Upgrade Phase 1 (Data Conversion and Mobile ID Interface) Indiana State Police – AFIS Upgrade

Sr. Solutions Architect, NEC Corporation of America, ARS (2007–2010)

• Responsible for interface specifications and workflow development for Ventura County AFIS implementation.

• Responsible for interface specifications and project coordination for California Department of Justice Latent

Interoperability.

• Responsible for interface specifications, workflow development, and architecture layout for California Department of

Justice AFIS Expansion.

• Responsible for understanding and coordinating the inclusion of improved fingerprint matching engines and algorithms into Integra-ID.

Sr. Software Engineer, NEC Corporation of America, ARS (2004–2007)

• Developed a web-based mugshot capture component.

• Developed print server printing layout engine and FBI certification for output.

• Contributed to the development of full featured livescan software with runtime configurable forms entry.

• Key member of the development team responsible for Integra-ID system requirements and core architecture database layout.

• Developed the Integra-ID AFIS workflow engine and custom workflows for Mississippi State AFIS upgrade.

• Enhanced Integra-ID Integrated Fingerprint Workstation (IFW) communication and image processing to optimize bandwidth utilization optimization.

Software Engineer, NEC Technologies/NEC Solutions (America), Inc. (2000–2004)

• Maintenance and development of Networked…