2-5. Sample Proposal Evaluation Scoresheet with drop down (1).docx
DOCX document 2 MB Posted
- Solicitation number
- UDOT2700049MH - Service Request Submission and Management Software
- Issued by
- Utah
About this file
This is a Proposal Evaluation Score Sheet for Solicitation #UDOT2700049MH issued by the Utah Department of Transportation (UDOT) for a Service Request Submission and Management Software solution. The RFP seeks a single contract award for a software system that enables the public to report problems encountered while using Utah's transportation system. The contract term is five years, with the responsive and responsible vendor achieving the highest evaluation score receiving the award.
The evaluation process consists of four sequential stages with a total of 200 possible points. Stage 1 assesses responsiveness through mandatory minimum requirements in support team credentials, administrative and user management, and public-facing interface and workflow; proposals failing this stage are eliminated from further consideration. Stage 2 conducts detailed technical evaluation across five criteria worth 100 points: Implementation Plan & Timeline (15 points), Technical Support & System Maintenance (25 points), Administrative Functionality & Workflow Customization (25 points), Data Integration & Reporting Capabilities (25 points), and Digital Accessibility Compliance (10 points). Only proposals achieving at least 75 of 100 technical points advance to Stage 3, a Live Online Meeting Demo worth 75 points, which evaluates public request submission, internal request management interfaces, and administrative functionality. Stage 4 evaluates the detailed budget response for $41,000, worth 25 points. The scoring rubric ranges from 1 (Poor) to 5 (Excellent), with specific criteria addressing software deployment, data migration, training, technical support response times, workflow customization capabilities, API integration, third-party tool compatibility, and WCAG 2.1 Level AA accessibility compliance with State of Utah requirements.
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Text version
REQUEST FOR PROPOSAL
Solicitation #UDOT2700049MH
Proposal Evaluation Score Sheet
Firm Name:
Evaluator: Date:
Determination:
NR = Non Responsive. Response does not address requirement.
Scoring:
1 = (Poor): The proposal fails to addresses the requirement described in the RFP or it addresses the requirement inaccurately or poorly.
2 = (Fair): The proposal addresses the requirement described in the RFP in an unsatisfactory manner 3 = (Good): The proposal addresses the requirement described in the RFP in a satisfactory manner;
4 = (Very Good): The proposal addresses the requirement described in the RFP and, in some respects, exceeds it.
5 = (Excellent): The proposal addresses and exceeds the requirement described in the RFP
Stage 1: Determination of Responsiveness:
| Mandatory Minimum Requirements |
| Pass |
| Fail |
| Notes |
1. Support team credentials
2. Administrative & User Management
3. Public-Facing Interface & Workflow
Responses that fail in any of the above will not proceed on to the Technical Evaluation Stage.
Stage 2: Detailed Technical Evaluation:
Technical Evaluation
| EVALUATION CRITERIA |
| Points Possible |
| Score |
(1 - 5)
| Weight |
| Points |
1. Implementation Plan & Timeline - (15 points)
· Provide a project plan outlining the software deployment, data migration, and training schedule, including key milestones and contingency planning for potential delays.
| 15 points |
| Choose an item. |
| X 3 |
2. Technical Cupport & System Maintenance - (25 points)
| · Describe your support model, including response time guarantees for technical issues, documentation provided, availability of training for system updates, and procedures for archiving or managing historical activity. Please also provide details about the project team and the levels of support they provide. |
| 25 points |
| Choose an item. |
| X 5 |
3. Administrative Functionality & Workflow Customization - (25 points)
· Provide a narrative demonstrating the administrative console's capabilities, specifically focusing on the ability to create service categories, manage internal user roles, set internal performance goals, generate and track work orders, and customize automated messaging.
| 25 points |
| Choose an item. |
| X 5 |
4. Data Integration & Reporting Capabilities - (25 points)
| · Submit a technical summary regarding two-way API access for external data utilization, frequency of those updates, methods for integrating with third-party tools (e.g., Qualtrics, Google Analytics, ESRI), and reporting tools for performance tracking and exportable data analysis. |
| 25 points |
| Choose an item. |
| X 5 |
5. Digital Accessibility Compliance - (10 points)
· Submit a report demonstrating full conformance with WCAG 2.1 Level AA standards and State of Utah requirements.
| 10 points |
| Choose an item. |
| X 2 |
Total Technical Evaluation Points (100 points possible)
Only those Proposals that achieve 75 points of the possible Total Technical score (100 points) will proceed on to Stage 3: Live Online Meeting Demo. Proposals with a score of less than the minimum required technical score will be deemed unacceptable and ineligible for further consideration.
Stage 3: Live Online Meeting Demo:
1.Live Online Meeting Demo (75 points)
| EVALUATION CRITERIA |
| Points Possible |
| Score |
(1-5)
| Weight |
| Points |
| · Show how a request/ticket is submitted from a member of the public |
| 25 points |
| Choose an item. |
X 5
| · Demonstrate the internal interface for request management and tracking |
| 25 Points |
| Choose an item. |
X5
| · Demonstrate administrative options to manage user accounts, custom messaging, branding, and reporting |
| 25 points |
| Choose an item. |
X 5
Total Live Demo Points (75 points possible)
Stage 4: Cost Proposal Evaluation:
| Detailed Budget Response |
| Points Possible |
| Score |
(1-5)
| Weight |
| Points |
| · Detail Budget for $41,000 |
| 25 points |
| Choose an item. |
X 5
TOTAL EVALUATION POINTS (200 POINTS POSSIBLE)
Proposal Evaluation Scoresheet Page 1 of 2
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