2-26-2 Attachment A Outsourced Financial Aid Back Office SOW.pdf

SCOPE OF WORK (SOW)

The Processing of Federal Financial Aid

1. Bringing in and Processing ISIRS (FAFSAs) including running budgeting, tracking, packaging groups. Updating Student requirements, packaging aid, running SAP analysis, sending award letters

2. Collect and track verification documents

3. Review verification documents according to what verification group student is selected

4. FPS C-Flag resolution as applicable

5. Review Needs Analysis calculations for any changes

6. Make ISIR corrections as applicable

7. Resolve NSLDS there are no loan defaults, bankruptcies, over awards, Pell LEU expenditure (comment code resolution)

8. Perform Professional Judgement which would include correcting the Institution Student

Information Record (ISIR) when applicable.

9. Citizenship documentation review including submitting to Federal SAVE software and follow up

10. Receive and confirm SAP information in relation to student eligibility

11. Review SAP appeals approve or deny based on school established procedures

12. Monitor Federal Work Study (FWS) spending and overawards based on payroll data provided by the school.

12. Consortium Agreements both visiting and concurrent students

1. Award Pell, according to SAI, enrollment intensity, COA and need

1. Awared SEOG

2. Process Direct loans according to grade level, enrollment intensity, and need

3. Process Plus loans as r parents and in accordance with student eligibility.

5. Generate revised award letters and notify the student as applicable

6. Adjusting Budgets and packages according enrollment audits or updating for PA grants/ and

Scholarships

7. Manual processing of Summer FA (Pell)

1. Originate Pell and Direct Loans and send via edConnect to COD

2. Submit individual Direct Loan adjustments when the student changes loan request(s)

3. Import and export pell and loan files

4. Resolve and resubmit all electronic error reports for student disbursements

1. Monitor disbursement to ensure that funds arrive in a timely manner

2. Monthly reconciling of FAS and COD and G5 with Financial Office

3. Reconcile FA Operating system to all Title IV disbursements submitted to COD

1. Run reports and process withdrawals weekly

2. R2T4 calculation according to the federal guidelines and submits results to school to make appropriate refunds when applicable

3. notify student of exit counseling requirement.

1. Pell Grant Reconciliation (FA System to Cod reconciliation) which includes the monthly reconciliation and annual Pell Closeout

2. Direct Loan Reconciliation – which includes the monthly reconciliation and annual Direct

Loan close-out. (FA System to Cod reconciliation)

a. Outstanding Pell and Direct Loan reconciliation discrepancies

1. Complete and certify each loan including:

a. Setting up loan periods and disbursement dates. (Disbursement dates to be provided by the school)

2. Originate loan for institution including:

a. Calculating loan amount

b. Confirm electronic MPN on file

c. Establish loan origination record

d. Transmit electronic loan origination record to COD or manually update in COD if applicable

3. Provide student with disbursement notification

1. Update and maintain Cost of Attendance budgets

2. Audit preparation, review and responses

3. Maintain SAIG Mailbox

4. *Completing the Fiscal Operations Report and Application to Participate (FISAP)

5. PA State grant awarding, processing and reconciliation

6. PA State Speicial Programs RTSS, GROW PA, PA TIP, National Guard, EAP

7. Process Private Loans

8. Staying up to date on new policies and policy updates, updating policies/ procedures

9. PA loan notification by 6/30 each year and PA Exit counseling after each semester as required by the State

Stays in DCCC

Front facing student interactions

Answering Student Email

Reaching out via phone when assistance is needed to resolve verif/ Prof JD/ SAP/ C_Code issues

Processing loan changes or requests via email

Communicatons with students regarding outreach/ scholarships/ enrollment efforts and scholarship email

Answering questions for internal DCCC offices

Attending DCCC events

Attending Community events/ FAFSA completion

Assit Peer Technicians (FA Computer Lab) includeing training

Assist Students in office

DCCC Committee work

ECAR and PPA Updates

Processing and awarding Workforce and PA State programs (KEYS, Career Link etc)

Act 101 assistance / compliance

Award institutional funds with provided guidelines and/or list of recipients, amount and terms.

Keeping website and delaGATE up to date

Yearly New Year Aid Roll process

Current Staff

Director

Asst Director

FA Advisor (3 FT and 2 PT)

SG Specialists (2)

9. PA loan notification by 6/30 each year and PA Exit counseling after each semester as required by the State

Communicatons with students regarding outreach/ scholarships/ enrollment efforts and scholarship email