19WZ6025Q00009_Central Alarm Monitoring System.pdf

31c. DATE SIGNED (mm-dd-yyyy)

7. FOR SOLICITATION

INFORMATION CALL:

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND

AND RETURN COPIES TO ISSUING OFFICE.

CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET

FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

HEREIN.

15. DELIVERY TO

American Embassy Mbabane P.O. Box D202 The Gables Ezulwini, Eswatini

16. ADMINISTERED BY

Contracting Officer American Embassy Mbabane P.O. Box D202 The Gables, Ezulwini, Eswatini

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE (mm-dd-yyyy)

4. ORDER NUMBER 5. SOLICITATION NUMBER

19WZ6021Q0009

6. SOLICITATION ISSUE

DATE (mm-dd-yyyy)

09-23-2025

a. NAME

Michael Hauser (Contracting Officer)

b. TELEPHONE NUMBER (No collect calls)

00268 2417 9000

8. OFFER DUE DATE/

LOCAL TIME

10/28/2025 / 17:00hrs

9. ISSUED BY

American Embassy Mbabane P.O. Box D202 The Gables H106 Ezulwini, Eswatini

11. DELIVERY FOR FOB

DESTINATION UNLESS

BLOCK IS MARKED

12. DISCOUNT TERMS

H106CODE

SEE SCHEDULE

THIS CONTRACT IS A

RATED ORDER

UNDER DPAS (15 CFR

700)

13b. RATING

14. METHOD OF SOLICITATION

10. THIS ACQUISITION IS

X UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESSNAICS:

SIZE STANDARD:

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 3/2005)

Prescribed by GSA - FAR (48 CFR) 53.212

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print) 31b. NAME OF CONTRACTING OFFICER (Type or Print)

Michael Hauser

30c. DATE SIGNED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDAX ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE NOT ATTACHED

29. AWARD OF CONTRACT: REF. OFFER

DATED . YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

HEREIN, AS ACCEPTED AS TO ITEMS:

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

-Refer to Section 1

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

17a. CONTRACTOR/

OFFEROR

FACILITY

CODE

CODE 18a. PAYMENT WILL BE MADE BY Designated Billing Office American Embassy Mbabane P.O. Box D202 The Gables Ezulwini Eswatini szinvoices@state.gov

H106CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

H106CODE H106CODE

TELEPHONE NO.

X ARE

ARE

8(A)

X RFQ IFB RFP

SEE ADDENDUM

13a.

SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS

EMERGING SMALL

BUSINESS

(Use Reverse and/or Attach Additional Sheets as Necessary)

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19WZ6025Q00009

PRICES, BLOCK 23

1. SCOPE OF CONTRACT

The Contractor shall provide, install, and maintain residential Central Alarm Monitoring Systems (CAMS) for the U.S. Embassy Mbabane.

The performance period of this contract is from the start date in the Notice to Proceed and continues for 12 months, with two (2), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

2. PRICING

This is a fixed-price indefinite quantity/indefinite delivery contract with two (2) one-year options.

(a) The Contractor shall provide the services for the base period of the contract at the rates shown below and any option years exercised by the Government.

(b) The quantities of supplies and services specified in the Schedule are estimates only and are not guaranteed by this contract.

(c) The Contractor shall furnish to the Government, when and if ordered, the supplies or services as specified in this contract. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations. Except as specified in the Delivery- Order Limitations clause or in the paragraph below, there is no limit on the number of orders that may be issued/ordered.

(d) The prices listed below shall include all labor, materials, overhead, and profit.

(e) VALUE ADDED TAX

Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected in each performance period. All the portions of the solicitation are subject to 15% VAT.

2.1. Base Year - The Contractor shall provide the services shown below for the base period of the contract, starting on the date stated in the Notice to Proceed and continuing for a period of 12 months (March 1,2026 – February 28,2027). The fixed unit prices and estimated quantities for each category are:

CLIN Item Description Estimated Quantity

Type of services

No. of service

Unit price / service

Total per year ($)

2.11 Activation and

start-up: supply, installation, and testing of new alarm systems (state brand name).

1 1

2.12 Monthly price for

monitoring, for all units

12 Monthly 1

2.13 System Service Every six

months

Semi- Annual

Total Base Year

2.2. Option Year 1 - The Contractor shall provide the services shown below for Option Year 1, starting one year after the date stated in the Notice to Proceed and continuing for a period of 12 months (March 1,2027 – February 29,2028). The fixed unit prices and estimated quantities for each category are:

Quantity

Type of services

No. of service

Unit price / service

Total per year ($)

2.21 Monthly price for

monitoring, for all units

12 Monthly 1

2.22 System Service Every six

months

Semi- Annual

2.3. Option Year 2 - The Contractor shall provide the services shown below for Option Year 2, starting two years after the date stated in the Notice to Proceed and continuing for a period of 12 months (March 1,2028 – February 28,2029). The fixed unit prices and estimated quantities for each category are:

Quantity

Type of services

No. of service

Unit price / service

Total per year ($)

2.31 Monthly price for

monitoring, for all units

12 Monthly 1

2.32 System Service Every six

months

Semi- Annual

2.4. Total for all years: Base Year: $_________

Option Year 1: $__________ Option Year 2: $__________

TOTAL $_________

Parts Cost:

Period (Years)

Control Panel

Keypad Windows/door Sensors

Serin Remote panic

Static Panic

Power Supply

Core cable

8 & 12core cable

Motion sensor

Base Optn 1 Optn 2

Repair Labor Rates:

Base Year: $___/hr Option Year 1: $___/hr Option Year 2: $___/hr.

CONTINUATION TO SF-1449,

RFQ NUMBER 19WZ6025Q00009

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT (PWS)

The Contractor shall provide the CAMS system throughout US Mission Mbabane, Eswatini. The Contractor shall provide and install all alarm systems in 24 embassy residences, CAMS monitoring systems, and reporting of equipment issues and/or events to the RSO/COR. The monthly rate shall include all costs associated with the Central Alarm Monitoring Systems and CAMs Manager Position.

Central Alarm Monitoring System (CAMS):

The Contractor shall monitor the Central Alarm Monitoring Systems (CAMS) 24-hours a day, seven (7) days a week. The CAMS is a network established by linking remote residential site(s) protected by a residential alarm system(s). Each residential alarm system shall be connected to a central alarm panel. The CAMS shall be configured to enunciate to the CAMS system located at the Kent Rock compound and the dedicated dispatcher and the RSO Duty Officer in the event of alarm activation. The Contractor shall provide the COR monthly statistics showing all incidents involving the CAMS notifications, including, but not limited to burglaries, attempted burglaries, thefts, and assaults.

In the event a response team is dispatched, the team shall assess the cause for the alarm, immediately advise the dispatcher on duty, who in turn will contact the RSO duty officer and await further instructions. The response team shall not enter a residential compound or facility compound without authorization from the RSO Duty Officer. If the resident is present and gives permission, the response team may enter the residents’ compound to look for possible intruders on the grounds.

The Central Monitoring Station shall be located inside the Kent Rock Compound CAC in Mbabane. The CAMS Manager shall maintain at the command center a complete maintenance log, with updates submitted to the COR monthly. The maintenance log shall include, but is not limited to, the following:

- All maintenance calls to the Dispatcher

- Follow-up actions

- Reaction call outs

- Reported malfunctions

- Training provided

- Equipment maintenance performed

Defective Alarm Systems:

In the event of a defective alarm the CAMS Manager will immediately advise the RSO or COR verbally and submit a formal written report to COR. The defective alarm shall be repaired or replaced for non-urgent requests within twenty-four hours of determining the defective status. For urgent requests, defective alarm systems shall be repaired or replaced within four (4) hours of determining their defective status. The defective alarm will be replaced by the Contractor.

If the repair or replacement of the alarm cannot be completed within the timeframes listed above, the COR shall authorize the Contractor to assign an additional static guard to the post until such time as the alarm system can be made completely operable.

Management and Supervision:

The Contractor shall appoint a CAMS Manager to oversee the daily operations of the CAMS System Operations at Kent Rock. The CAMS Manager responsibilities include completing CAMs reports and providing reports to the COR and Program Manager. CAMS Manager shall possess a high school diploma or equivalent diploma, speaks, and writes English and Siswati at Level 3 proficiency or any experience that demonstrates ability to operate the CAMS Computer system, Computer literacy, Maintains professional demeanor under high stress circumstances.

It will be the CAMS Manager task to direct operations and test the alarm work under this contract, and to receive instructions from the COR. The CAMS Manager shall be responsible for coordinating the final test of each alarm system with each respective resident if possible and the COR or COR designated alternate.

The CAMS Manager will be required to provide training to all Dispatchers assigned in the separate Local Guard Contract. The CAMS Manager will ensure all dispatcher understand how to operate the CAMS system and that they are effective at doing so before the Dispatchers are signed off by the CAMS Manager to fill the position.

Response to Alarm Activation:

The CAMS response shall cover all Posts associated with the Exhibit A of the guard contract. The CAMS Dispatcher shall contact the Mobile Patrol(s) on duty to respond to the activated alarms.

The Mobile Patrol shall arrive to the location within 10 minutes. The dispatched Mobile Patrol shall assess the cause for the alarm, immediately advise the Dispatcher on-duty, and await further instructions. The Mobile Patrol shall not enter a residence or facility compound unless directed by the RSO/COR. If the resident is present and gives permission, the Mobile Patrol may enter the residence or the resident’s compound to look for possible intruders. The Mobile Patrol will not depart the location without authorization of the RSO/COR. The CAMS Dispatcher will annotate in the CAMS log the mobile patrol arrival and departure times for each alarm response.

SPECIFIC WORK REQUIREMENTS

a. The Contractor is required to provide an estimate to supply and install the components provided in Exhibit A. Upon award of the contract, if the RSO determines additional components are required, Contractor agrees to install them using the agreed Unit Price for the component(s) [Exhibit B].

b. The Contractor to submit proposal along with catalog/brochure detailing the components, cabling, and additional materials needed to Embassy for review and final approval.

c. The Contractor is not required to disconnect any existing systems or components.

d. Once the contract is awarded and the installation schedule is approved by the

Embassy, then the Contractor shall start installation work at the residences, with the locations provided to the Contractor.

e. The proposed Control Panels, Motion Detectors, Door sensors, Keypad, and Siren mounting locations shall be confirmed at the sites, during the day of the site visit/installation.

f. The Contractor shall coordinate with Embassy personnel for appropriate routing of the cabling.

g. The Contractor is responsible for supplying high quality materials, associated equipment, batteries, wiring, mounting materials, and final commissioning of the system.

h. The Contractor is responsible for coordinating suitable routes and installing the components in such a way that the beauty of the wall surface and/or residence shall not be compromised.

i. Once the work is completed, the Contractor is required to patch and paint any damage to the walls to walls to match the finish of the wall color. Embassy will provide the color code of the wall paint, that is being used, to the Contractor.

j. The Contractor shall install and set up each security / alarm system using the same RSO-approved configuration and configure all user devices appropriately.

k. On the day of installation, the Contractor shall train users on how the system works and how to troubleshoot and manage the system using control pad(s) and desktop apps.

l. Once the installation work is completed, the Contractor shall verify working condition of the system / alarms and its function. Any adjustment to the equipment and / or its component shall be the responsibilities of the Contractor.

n. The Contractor shall provide training to Embassy personnel on the installed system and its management and maintenance using the mobile and desktop applications.

Train Embassy personnel how to delete and add new users when residents depart / arrive in Slovenia.Configure desktop and mobile apps for administrator purposes for all systems and provide training to RSO staff on how to manage all systems.The Contractor is required to provide two years workmanship warranty for the installation and standard warranty for all applicable equipment/components.The requested cost proposal includes Comprehensive Annual maintenance service contract (AMC) for the installed system.Below are the expected services from AMC:Repair and troubleshooting support.Parts replacement and repair for the entire system if needed.

1.1.1. BASE OPERATIONS CENTER

The Contractor shall maintain a 24-hour, 365-day per year operation center. The Contractor must staff the operation center with personnel who possess working-level English language capability.

The Center shall be responsible for receiving alarms/signals from Government residences, office locations, employees, or dependents indicating a need for emergency assistance.

1.1.2. LOGS AND RECORDS

The Contractor shall keep a complete log of all calls, React Teams dispatched, follow-up actions, report malfunctions, and equipment maintenance and provide a copy to the Government.

1.2. START-UP OF EXISTING ALARM SYSTEMS

The Contractor shall survey and activate existing alarm systems in designated residences. After each activation, the Contractor shall run a complete test of the system, including a test of each individual detection unit, the siren(s), and the central unit. In case of troubleshooting, the Contractor will determine the fault and perform any necessary repairs to make the system operable, in consultation with the COR. The Contractor shall be responsible for the maintenance and testing of each activated system thereafter. The Contracting Officer shall issue task orders for each activation required.

1.3. FURNISHING AND INSTALLATION OF NEW ALARM SYSTEMS

1.3.1. DESCRIPTION

The Contractor shall provide, install, and activate new electronic alarm systems, consisting of the following components, in designated one-floor residences on the main access floor only (in multi-floored houses, including those with basements, the Contractor shall alarm all accessible windows and doors will be alarmed):

Central alarm panel with minimum of 5 zones Two (2) LED keypads Radio reporting Electrical connection Battery back-up (24-hours minimum capacity) Glass break sensors Infra-red detectors/radar motion detectors, magnetic contact sensors Hard wired and hand-held panic alarm buttons, All necessary wiring and cabling One (1) interior and one (1) exterior siren with strobe light

Purchase orders will be issued for each installation required.

The Contractor shall not install more than the maximum number of sensors (6) without the specific approval by the COR. The Contractor will furnish and perform all cabling in such a way as to cause as little damage and visible disruption to the residence interior as possible. The Contractor shall fit all cabling into new or existing conduit.

The Contractor shall rely on its professional judgment in determining the number and the placement of the above detection components, and the way the cabling is routed, but will assure intrusion detection at any location. However, if during the performance acceptance inspection by the COR it is found that, due to a misjudgment by the Contractor, the installation shows weak spots where the intended security of a location is compromised, the COR shall have the right to request the Contractor to move the placement of any alarm system component installed by the Contractor until satisfactory security coverage is reached, without extra cost to the Government.

Each installation will be followed by a complete testing of the system, including a test of each system component, by the Contractor. The Contractor shall be responsible for the maintenance of each installed system thereafter. The Contractor shall replace inoperable alarms within twelve (12) hours from when the test is completed. If the Contractor needs to deviate from the twelve (12) hour requirement, the request for deviation shall be in writing to the COR for approval and shall be of no cost to the USG.

1.3.2. ACCESS

The Contractor shall ask the COR in writing for permission to access properties covered under this contract, for the purpose of routine maintenance at least one (1) week in advance. The Contractor may make oral emergency requests followed up by a written request on the next business day. The Contractor shall not make requests for access for routine maintenance directly to the resident.

1.3.3. TYPE OF EQUIPMENT

The Contractor shall propose and furnish only equipment that is adequate to complete performance under this contract.

1.3.4. INSTALLATION WARRANTY

The Contractor shall warrant all the systems furnished and installed by the Contractor against troubleshooting because of faulty or inappropriate installation. The Contractor shall correct any such faults without charge to the Government during the term of this contract.

1.3.5. OPERATION INSTRUCTIONS BOOKLET

Upon each installation the Contractor shall provide to the resident an operation instructions booklet in the English language with instructions on how to activate/deactivate and reset the alarm system, and how to input the secret keypad code.

1.3.6. SCHEMATICS/DIAGRAMS

The Contractor shall provide to the COR an alarm schematic/diagram for each residence, detailing where, and what type of sensors have been installed, within ten (10) days of installation.

1.4. REMOVAL OF EXISTING ALARM SYSTEMS

When directed by the Contracting Officer, the Contractor shall remove alarm systems in designated apartments and residences, to include removal of all cabling. The Contractor shall use maximum care as to cause minimal damage to the building while removing the alarms and cabling.

2. DELIVERY SCHEDULE

2.1. Start-Up of Previously Installed Alarm Systems: Each individual previously installed alarm system must be activated, made operational and tested within maximum one (1) working day.

Installation of New Alarm Systems: Each individual newly installed alarm system must be completed, made operational and tested within maximum one (1) working day.

Individual appointments with residents for the activation of existing alarms and for the installation of new alarm systems will be made by the COR. The COR will give the Contractor a task order with at least five (5) working days’ notice before each individual installation/activation appointment.

2.2. DELIVERY SCHEDULE

The following items shall be delivered under this contract:

Description & PWS Section Qty Delivery Date Deliver To Operations Manual in English, 1 Upon Installation Resident Schematics/Diagrams 1 10 days after installation COR

Monthly Reports 1 Monthly COR

2.3. PERIOD OF PERFORMANCE

The contract shall be effective from March 1,2026 to February 28,2029.

The Contracting Officer may also extend this contract for an additional six (6) months, if required by the Government, in accordance with the FAR clause 52.217-8 OPTION TO EXTEND SERVICES, in SECTION 2 of this contract.

3. TASK ORDERS

The Contracting Officer will issue task orders to the Contractor to perform any work under this contract. If a task is given orally, it will be followed up by a written task order within two (2) days of the oral order. All task orders will be in written form, state the manner of the work to be performed, and have an issue date and a date by which the work is to be completed.

4. PROJECT MANAGEMENT AND SUPERVISION

In view of the importance of this project, the Contractor shall assign a specific project manager who will be the direct liaison with the COR concerning all work related to this contract. It will be the project manager’s task to direct, schedule, supervise, inspect and test the work under this contract, and to receive instructions from the COR. The Contractor’s project manager shall be able to speak and understand the English language at Level 2. Level 2 is defined as being able to verbally satisfy routine demands and limited work requirements and being able to comprehend simple written material on subjects within a familiar context.

Quality control shall be the responsibility of the Contractor. The Contractor shall perform inspection visits to the work site on a regular basis. These visits shall be coordinated with the COR but shall be surprise inspections to those working on the contract.

5. COVERAGE DURING EXTENDED POWER OUTAGES

If power outages last longer than the alarm system’s reserve battery power, the Contractor shall coordinate with the COR to provide additional reserve battery power until power is restored.

6. REPORTING

6.1. The CMS shall include an alarm monitoring computer. Upon alarm activation the computer will display the date, time of alarm activation, and residential location by code (such as, location #126 at 20:55) and store the alarm message.

The CMS system shall provide a hardcopy record of each alarm activation to include the residence (by code), the date and time of activation, and the resolution of alarm situation. The Contractor shall provide these reports to the COR within 24 hours of the activation report.

6.2. The Contractor shall provide the COR monthly statistics showing all incidents involving the U.S. Mission residences, including but not limited to burglaries, attempted burglaries, thefts, assaults, etc.

6.3. The Contractor shall provide the COR with the monthly statistics for all properties protected by the contract monthly for comparison with the property protected under this contract.

7. SUBCONTRACTING

The Contractor shall not subcontract any work to be performed without the express consent of the Contracting Officer.

8. DEFINITIONS

“Central Processor/Control Box” is a unit that receives and analyzes input from the sensors installed in various zones being protected and communicates via the radio transmitter to the Central Alarm Monitoring System (CAMS) located at a base operations center.

“Keypad” is a component used to activate, deactivate, and program the alarm system. Commands are entered by pressing various buttons on the unit.

“Transmitter” is the primary transmitter that establishes a radio signal link for communication between the control box and the CAMS at the base operations center.

“Receiver” is the component which receives signals from the wireless alarm sensors/transmitters and relays data to the control box for processing.

“Door/Window Contact Sensors” are magnetic-type sensors that are mounted on windows and doors to signal when they have been opened.

“Motion Sensors” are sensors which utilize one or a combination of several different technologies to detect the motion of an intruder and signal his/her presence in a protected zone. Common technologies used include employment of passive infrared (PIR) and/or microwave signals.

“Hand-Held Panic Alert Buttons” are small, remote-control-type units that can be carried on one’s person in or near the protected property. In case of an emergency, the button can be pressed to signal for assistance from a React Team.

“Interior Siren” is an audible alarm positioned inside the protected property to alert the occupants to an alarm condition.

“Exterior Siren and Strobe Light” consist of an audible alarm and flashing light which are mounted on the exterior of the protected property. When activated they clearly signal to neighbors, passersby, or responding authorities that an apparent unauthorized entry is in progress and may also deter an intruder from continuing illegal activity and cause them to flee.

“Panduit” means the cable ties that are used to secure the cabling and wiring to the interior and exterior walls.

“U.S. Embassy” and “Embassy” mean the diplomatic or consular mission of the United States of America for which services are provided under this contract.

“Department” means the Department of State, including all of its activities wherever located.

“Government” means the Government of the United States of America unless specifically stated otherwise.

9. INSPECTION BY GOVERNMENT:

The services and the supplies furnished will be inspected from time to time by the COR, or his/her authorized representatives, to determine that all work is being performed in a satisfactory manner, and that all supplies are of acceptable quality and standards.

The Contractor shall be responsible for any countermeasures or corrective action, within the scope of this contract, which may be required by the Contracting Officer as a result of such inspection.

9.1 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold Services.

Performs all CAMS services set forth in the scope of work.

1. thru ____.

All required services are performed and no more than one

(1) customer complaint is received per month.

9.1.1 SURVEILLANCE

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

9.1.2 STANDARD

The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996)), if any of the services exceed the standard.

9.1.3 PROCEDURES

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

10. SECURITY

General - The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual. The Government will run background checks and police clearance on all proposed Contractor employees. The Contractor shall provide the names, biographic data on all Contractor personnel who shall work on this contract.

Identity Cards - The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identify card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the Government.

The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government.

11. STANDARDS OF CONDUCT

(a) General. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance and integrity and shall be responsible for taking such disciplinary action with respect to employees as required. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

(b) Uniforms. The Contractor's employees shall wear clean, neat and identifiable uniforms, although not necessarily identical uniforms. All employees shall wear accreditation at all times.

(c) Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities that interfere with normal and efficient Government operations.

(d) Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

(e) Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

Unauthorized use of Government property, theft, vandalism, or immoral conduct;

Unethical or improper use of official authority or credentials;

Security violations; or

Organizing or participating in gambling in any form.

(f) Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

(g) Neglect of duties shall not be condoned. This includes sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personnel affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the work site security.

12. PERSONNEL HEALTH REQUIREMENTS

All employees shall be in good general health without physical disabilities that would interfere with the acceptable performance of their duties. All employees shall be free from communicable diseases.

13. LAWFUL OPERATION, PERMITS, AND INDEMNIFICATION

(a) Bonds. The Government imposes no bonding requirement on this contract. The Contractor shall provide any official bonds required, pay any fees or costs involved or related to the authorization for the equipping of any employees engaged in providing services specified under this contract if such bonds or payments are legally required by the local government or local practice.

(b) Employee Salary Benefits. The Contractor shall be responsible for payment of all employee wages and benefits required by host country law or agreements with its employees. The Government, its agencies, agents, and employees shall not be part of any legal action or obligation regarding these benefits which may subsequently arise. Where local law requires bonuses, specific minimum wage levels, and premium pay for holidays, payments for social security, pensions, sick or health benefits, severance payments, childcare or any other benefit, the Contractor is responsible for payments of these costs and must include them in the fixed prices in this contract.

(c) Personal Injury, Property Loss or Damage (Liability). The Contractor assumes absolute responsibility and liability for all personal injuries or death and property damage or losses suffered due to negligence of the Contractor's personnel in the performance of this contract. The Contractor's assumption of absolute liability is independent of any insurance policies.

(d) Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

General Liability

(1) Bodily Injury, On or Off the Site, in US Dollars

Per Occurrence $50,000.00

Cumulative $250,000.00

(2) Property Damage, On or Off the Site, in US Dollars

Per Occurrence $35,000.00

Cumulative $70,000.00

The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

For those Contractor employees assigned to this contract who are either United States citizens or hired in the United States or its possessions, the Contractor shall provide workers' compensation insurance in accordance with FAR 52.228-3.

The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

Any property of the Contractor, Its officers, Agents, Servants, Employees, or Any other person, arising from, and incidental to, the Contractor's performance of this contract.

The Contractor shall hold harmless and indemnify the Government from all claims arising, except in the instance of gross negligence on the part of the Government.

The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

(e) Permits. Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the prosecution of work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable host country laws. The Contractor shall provide evidence of possession or status of application for such permits, licenses, and appointments to the Contracting Officer with its proposal. Application, justification, fees, and certifications for any licenses required by the host government are entirely the responsibility of the Contractor.

(f) Workers' Compensation and Employer's Liability

Workers' Compensation and Occupational Disease As required by host country law

Employer's Liability As required by host country law

14. ORDERING OFFICIAL

The designated ordering individual under FAR 52.216-18 is the Contracting Officer.

15. CERTIFICATE OF INSURANCE

The Contractor shall furnish to the Contracting Officer a current certificate of insurance as evidence of the insurance required. In addition, the Contractor shall furnish evidence of a commitment by the insurance carrier to notify the Contracting Officer in writing of any material change, expiration or cancellation of any of the insurance policies required not less than thirty (30) days before it is effective. When coverage is provided by self-insurer, the Contractor shall not change or decrease the coverage without the Contracting Officer's approval.

16. LIST OF ATTACHMENTS

EXHIBIT A - RESIDENCES

Ln Residence Gate # plus location Residence Description

1 Mbabane # 124 Double story house, 2 Mbabane # 129 Single story house 3 Mbabane # 211 Single story house 4 Mbabane # 212 Single story house 5 Mbabane # 244 Single story house 6 Mbabane # 251 Double Story house 7 Mbabane # 253 Double story house 8 Mbabane # 257 Double story house 9 Mbabane # 332 Single story house

10 Mbabane # 336 Double story house 11 Mbabane # 341 Double Story house 12 Mbabane # 343 Single story house 13 Mbabane # 344 Single story house 14 Zulwini #349 Double story house 15 Mbabane # 353 Single story house 16 Zulwini #354 Single story house 17 Zulwini # 357 Single story house 18 Mbabane # 358 Single story house 19 Zulwini # 359 Double story house 20 Mbabane # 361 Single story house 21 Zulwini # 362 Single story 22 Mbabane # 363 Double story house 23 Mbabane # 364 Single Story 24 Zulwini # 365 Double Story house

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (OCT 2018)

is incorporated by reference. (see SF-1449, Block 27A)

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS-COMMERCIAL ITEMS (JAN 2021)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (JUL 2018) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (AUG 2020) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78 ( 19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

__ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (JUNE 2020), with Alternate I (OCT 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (JUN 2020) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (JUN 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (JUN 2020) (Pub. L. 109-282) ( 31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111- 117, section 743 of Div. C).

https://www.acquisition.gov/far/52.203-19#FAR_52_203_19 https://www.acquisition.gov/far/52.204-23#FAR_52_204_23 https://www.acquisition.gov/far/52.204-25#FAR_52_204_25 https://www.acquisition.gov/far/52.209-10#FAR_52_209_10 https://www.acquisition.gov/far/52.233-3#FAR_52_233_3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.233-4#FAR_52_233_4 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.203-6#FAR_52_203_6 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.203-13#FAR_52_203_13 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.203-15#FAR_52_203_15 https://www.acquisition.gov/far/52.204-10#FAR_52_204_10 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title31-section6101&num=0&edition=prelim https://www.acquisition.gov/far/52.204-14#FAR_52_204_14

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (OCT 2016) (Pub. L. 111-117, section 743 of Div. C).

_X_ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (JUN 2020) (31 U.S.C. 6101 note).

__ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (OCT 2018) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)

(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (MAR 2020) (15 U.S.C. 657a).

__ (ii) Alternate I (MAR 2020) of 52.219-3.

__ (12)

(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (MAR 2020) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (MAR 2020) of 52.219-4.

__ (13) [Reserved]

__ (14)

(i) 52.219-6, Notice of Total Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

__ (ii) Alternate I (MAR 2020) of 52.219-6.

__ (15)

(i) 52.219-7, Notice of Partial Small Business Set-Aside (NOV 2020) (15 U.S.C. 644).

__ (ii) Alternate I (MAR 2020) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (OCT 2018) (15 U.S.C. 637(d)(2) and (3)).

__ (17)

(i) 52.219-9, Small Business Subcontracting Plan (JUN 2020) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (NOV 2016) of 52.219-9.

__ (iii) Alternate II (NOV 2016) of 52.219-9.

__ (iv) Alternate III (JUN 2020) of 52.219-9.

__ (v) Alternate IV (JUN 2020) of 52.219-9

__ (18) https://www.acquisition.gov/far/52.204-15#FAR_52_204_15 https://www.acquisition.gov/far/52.209-6#FAR_52_209_6 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title31-section6101&num=0&edition=prelim https://www.acquisition.gov/far/52.209-9#FAR_52_209_9 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title41-section2313&num=0&edition=prelim https://www.acquisition.gov/far/52.219-3#FAR_52_219_3 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title15-section637a&num=0&edition=prelim https://www.acquisition.gov/far/52.219-3#FAR_52_219_3 https://www.acquisition.gov/far/52.219-4#FAR_52_219_4 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-4#FAR_52_219_4 https://www.acquisition.gov/far/52.219-6#FAR_52_219_6 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-6#FAR_52_219_6 https://www.acquisition.gov/far/52.219-7#FAR_52_219_7 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-7#FAR_52_219_7 https://www.acquisition.gov/far/52.219-8#FAR_52_219_8 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-9#FAR_52_219_9 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-9#FAR_52_219_9 https://www.acquisition.gov/far/52.219-9#FAR_52_219_9 https://www.acquisition.gov/far/52.219-9#FAR_52_219_9 https://www.acquisition.gov/far/52.219-9#FAR_52_219_9

(i) 52.219-13, Notice of Set-Aside of Orders (MAR 2020) (15 U.S.C. 644(r)).

__ (ii) Alternate I (MAR 2020) of 52.219-13.

__ (19) 52.219-14, Limitations on Subcontracting (MAR 2020) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages-Subcontracting Plan (JAN 1999) (15 U.S.C. 637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set- Aside (MAR 2020) (15 U.S.C. 657f).

__ (22)

(i) 52.219-28, Post Award Small Business Program Rerepresentation (NOV 2020) (15 U.S.C. 632(a)(2)).

__ (ii) Alternate I (MAR 2020) of 52.219-28.

__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (MAR 2020) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Mar2020) (15 U.S.C. 637(m)).

__ (25) 52.219-32, Orders Issued Directly Under Small Business Reserves (MAR 2020) (15 U.S.C. 644(r)).

__ (26) 52.219-33, Nonmanufacturer Rule (MAR 2020) (15U.S.C. 637(a)(17)).

__ (27) 52.222-3, Convict Labor (JUN 2003) (E.O.11755).

_X_ (28) 52.222-19, Child Labor-Cooperation with Authorities and Remedies (JAN2020) (E.O.13126).

__ (29) 52.222-21, Prohibition of Segregated Facilities (APR 2015).

__ (30)

(i) 52.222-26, Equal Opportunity (SEP 2016) (E.O.11246).

__ (ii) Alternate I (FEB 1999) of 52.222-26.

__ (31)

(i) 52.222-35, Equal Opportunity for Veterans (JUN 2020) (38 U.S.C. 4212).

__ (ii) Alternate I (JUL 2014) of 52.222-35.

__ (32)

(i) 52.222-36, Equal Opportunity for Workers with Disabilities (JUN 2020) (29 U.S.C. 793).

__ (ii) Alternate I (JUL 2014) of 52.222-36.

__ (33) 52.222-37, Employment Reports on Veterans (JUN 2020) (38 U.S.C. 4212).

https://www.acquisition.gov/far/52.219-13#FAR_52_219_13 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-13#FAR_52_219_13 https://www.acquisition.gov/far/52.219-14#FAR_52_219_14 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-16#FAR_52_219_16 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-27#FAR_52_219_27 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-28#FAR_52_219_28 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-28#FAR_52_219_28 https://www.acquisition.gov/far/52.219-29#FAR_52_219_29 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-30#FAR_52_219_30 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/52.219-32#FAR_52_219_32 https://www.govinfo.gov/content/pkg/USCODE-2018-title15/html/USCODE-2018-title15-chap14A-sec644.htm https://www.acquisition.gov/far/52.219-33#FAR_52_219_33 https://www.govinfo.gov/content/pkg/USCODE-2018-title15/html/USCODE-2018-title15-chap14A-sec637.htm https://www.acquisition.gov/far/52.222-3#FAR_52_222_3 https://www.acquisition.gov/far/52.222-19#FAR_52_222_19 https://www.acquisition.gov/far/52.222-21#FAR_52_222_21 https://www.acquisition.gov/far/52.222-26#FAR_52_222_26 https://www.acquisition.gov/far/52.222-26#FAR_52_222_26 https://www.acquisition.gov/far/52.222-35#FAR_52_222_35 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title38-section4212&num=0&edition=prelim https://www.acquisition.gov/far/52.222-35#FAR_52_222_35 https://www.acquisition.gov/far/52.222-36#FAR_52_222_36 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title29-section793&num=0&edition=prelim https://www.acquisition.gov/far/52.222-36#FAR_52_222_36 https://www.acquisition.gov/far/52.222-37#FAR_52_222_37 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title38-section4212&num=0&edition=prelim

__ (34) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (DEC 2010) (E.O. 13496).

_X_ (35)

(i) 52.222-50, Combating Trafficking in Persons (OCT 2020) (22 U.S.C. chapter 78 and E.O.

13627).

__ (ii) Alternate I (MAR 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

__ (36) 52.222-54, Employment Eligibility Verification (OCT 2015). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in…