19VM3026Q0019 - Lease Line Services QA.pdf

This is a Questions and Answers document for RFQ # 19VM3026Q0019 issued by the U.S. Embassy Hanoi GSO Contracting Unit regarding the procurement of Internet leased line services for the period of July 2026 through June 2027. The document, dated May 13, 2026, addresses three clarification questions submitted by potential contractors and provides official answers from the Contracting Officer, Stephen Hurley.

The three questions and answers address technical requirements and clarifications: (1) the definition of "load balancing" in the context of backup resiliency requirements for Internet and Point-to-Point connections exceeding 10 Mbps, with the answer clarifying that the requested bandwidth must be provided at all times and load balancing may be used if necessary to achieve this; (2) confirmation regarding an IP address (180.131.255.193) that is not responding to ping requests, with the answer directing bidders to use 180.131.255.197 instead and confirming there are no ICMP blocking or connectivity issues; and (3) clarification on whether a minimum of three pairs is required at any site, with the answer stating there is no specific number of pairs mandated and directing the Internet Service Provider to determine the appropriate number of pairs at each location to meet all RFQ requirements.