Mobile & Data Services 19PM0726Q0012

TABLE OF CONTENTS

RFQ # 19PM0726Q0012

SEE ATTACHED COVER SHEET – SF-1449

SECTION 1 - THE SCHEDULE

1. SCOPE OF SERVICE

2. PERIOD OF PERFORMANCE

3. PRICING

CONTINUATION TO SF-1449

RFQ 19PM0726Q0012

1. PERFORMANCE WORK STATEMENT

2. INVOICING

3. CONTRACTOR KEY PERSONNEL

4. PERMITS

5. U.S. GOVERNMENT FURNISHED PROPERTY

6. ADDITION OF NEW LINES

7. NON-OFFICIAL LINES

8. DISCLOSURE OF INFORMATION

9. TECHNOLOGICAL REFRESHMENT

10. SPECIAL SHORT-TERM PROMOTION

11. DELIVERY/TASK ORDERS

12. CUSTOMER SERVICE CENTERS

13. SURVIVABILITY AND RECOVERY

14. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

15. ATTACHMENT 1 - CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C- SCRM) QUESTIONNAIRE

16. ATTACHMENT 2 - CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C- SCRM) SOFTWARE PRODUCER

ATTESTATION FORM

SECTION 2 - CONTRACT CLAUSES

A. ATTACHMENT A – DISCLOSURE OF AI USE CLAUSE

SECTION 3 - SOLICITATION PROVISIONS

SECTION 4 - EVALUATION FACTORS

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

WOMEN-OWNED SMALL

BUSINESS (WOSB)

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

1. REQUISITION NUMBER PAGE 2 OF

2. CONTRACT NUMBER 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NUMBER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

REQUEST

FOR QUOTE

(RFQ)

INVITATION

FOR BID

(IFB)

REQUEST

FOR

PROPOSAL

(RFP)

SEE ADDENDUM

19.

ITEM NUMBER

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Government Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH

AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND

ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS

SPECIFIED

29. AWARD OF CONTRACT: REFERENCE OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NORTH AMERICAN

INDUSTRY CLASSIFICATION

STANDARD (NAICS):

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

THE DEFENSE PRIORITIES

AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FREE ON

BOARD (FOB) DESTINATION

UNLESS BLOCK IS MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8(A)

ECONOMICALLY

DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30. PR16042801 53

19PM0726Q0012

Aranza I Gutierrez 507 317-5309

19PM07

AMERICAN EMBASSY PANAMA CITY ATTN: DTO/TRSU

DEMETRIO B. LAKAS STREET, CLAYTON,

PANAMA CITY, PANAMA

19PM07

AMERICAN EMBASSY PANAMA CITY

ATTN: GSO

PANAMA CITY, PANAMA

AMERICAN EMBASSY PANAMA CITY

BUILDING 783, ATTN: FINANCIAL MANAGEMENT OFFICE

DEMETRIO B. LAKAS STREET, CLAYTON

PANAMA CITY

PANAMA

Mobile and Data Services for the U.S. Embassy Panama - See attached.

Alex Phannestiel 9/11/2026

9/11/2026

10/13/2026 3:00p.m.

19PM07

AMERICAN EMBASSY PANAMA CITY

BUILDING 783, ATTN: GSO

DEMETRIO B. LAKAS STREET, CLAYTON

PANAMA CITY

PANAMA

19PM07

Mobile & Data Services 19PM0726Q0012

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ 19PM0726Q0012

PRICES, BLOCK 23

1. SCOPE OF SERVICE

The Contractor shall provide enterprise-grade mobile and data services to the U.S. Embassy Panama. The prices listed below shall include all labor, service, equipment, technical support, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for routine services that have been satisfactorily performed.

The Contractor shall ensure that all services are delivered with high availability, reliability, and performance consistent with commercial best practices for enterprise telecommunications services.

The Contractor shall offer two different plans to fulfill the Government needs:

Basic Plan. Pay per use for actual calls (local, local long distance, international long distance), incoming and outgoing roaming calls, incoming and outgoing local SMS, incoming and outgoing international SMS, incoming and outgoing roaming SMS.

Unlimited Smart Phones & Tablets Plan. A flat monthly rate per cellphone line that includes unlimited: local data, local minutes on-net, local minutes off-net, national long-distance minutes, international long-distance minutes, incoming/outgoing local SMS, incoming/outgoing long-distance SMS, outgoing roaming minutes, incoming roaming minutes, outgoing roaming SMS, incoming roaming SMS, roaming data and unrestricted mobile hotspot (tethering) functionality, without additional charges, reduced speeds or separate data limits. These SIM cards and eSIMs shall be compatible with mobile devices such as smartphones, tablets, and Mi-Fi/hotspot devices.

Temporary Services: Temporary mobile devices (if needed), temporary voice/data lines, SIM cards, or eSIM services shall be available to support special events, and other operational requirements at Post.

The Contractor shall provide these services on an as-needed basis in addition to the scheduled services specified under contract. The Contracting Officer shall order these services on an as-needed basis. This work shall not be subcontracted. The Contracting Officer may require the Contractor to provide temporary additional services with 24-hour advance notice for urgent operational requirements.

The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials provided and requested under temporary additional services.

JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF

2010 NOTICE: UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS

SUBSEQUENT TO THIS PROCUREMENT ARE SUBJECT TO AN EXCISE

TAX OF 2% PERSUANT TO 26 U.S.C. 5000C.

Mobile & Data Services 19PM0726Q0012

The Contractor shall also include a copy of the Contracting Officer’s written confirmation for the temporary additional services.

The Contractor shall provide 4G/LTE services, and/or 5G services (5G services where commercially available within Panama). The Contractor shall describe current 5G coverage and expansion plans.

All services shall maintain compatibility with Government-furnished devices currently in use and with standard commercially supported mobile technologies within the Contractor’s network.

2. PERIOD OF PERFORMANCE

The contract will be for a base year and (2) one-year option periods.

3. PRICING

A. Routine Services - Base Year of Service - Estimated Quantities (starting on the date of contract award and continuing for a period of 12 months)

Description

Estimated Yearly

Qty Unit Unit Price

Total Yearly Price

CLIN 0001 Voice Calls and SMS Services, NAICS 517112 - Wireless Telecommunications Carriers (except Satellite) - Basic Plan:

SubCLINs

1.1 Calls within Panama*

1.1.A. On-net mobile calls 6,000 per minute $ $ 1.1.B. Off-net mobile calls 6,000 per minute $ $ 1.1.C. On-net and off-net Calls to Landlines 1,000 per minute $ $

1.2. International Calls

1.2.A. United States 400 per minute $ $ 1.2.B. Rest of the World 200 per minute $ $

1.3. International Roaming

1.3.A Outgoing Calls 100 per minute $ $ 1.3.B. Incoming Calls 100 per minute $ $

1.4. SMS Services 100 each $ $

CLIN 0001 SUBTOTAL $

CLIN 0002 Voice Calls, SMS and Data Services - Unlimited Plan - Smart Phones:

NAICS 517112 -- Wireless Telecommunications Carriers (except Satellite) SubCLINs

2.1. Unlimited Plan (Voice & Data)

Unlimited Services for Smartphones (470 lines x 12 months) 5640

Monthly Fixed rate per phone billed monthly (include SUME

& PN Fee)

CLIN 0002 SUBTOTAL $

Mobile & Data Services 19PM0726Q0012

B. Temporary Additional Services - Base Year

Yearly Qty Unit

Unit Price

Total Yearly Price

CLIN 0003 - NAICS 517112 -- Wireless Telecommunications Carriers (except Satellite)

3.1. Monthly rental of smartphones devices 50 each/month $ $

TOTALS for BASE YEAR Base Year Grand Total for Routine Services (CLIN 0001 + CLIN 0002) $ Base Year Grand Total for Temporary Additional Services (CLIN 0003) $ Base Year Grand Total for All Services $

*This estimated amount is based on total estimated Government requirements, see minimum and maximum amounts.

MINIMUM AND MAXIMUM AMOUNTS

During this period, the Government shall place orders totaling a minimum of $1,000.00. This reflects the minimum for this period of performance. The amount of all orders shall not exceed $500,000.00.

This reflects the maximum for this period of performance.

C. Routine Services – Option Year One - Estimated Quantities

Yearly

Qty Unit Unit Price

Total Yearly Price

CLIN 1001 Voice Calls and SMS Services, NAICS 517112 - Wireless Telecommunications Carriers (except Satellite) - Basic Plan:

SubCLINs

1.1. Calls within Panama*

1.1.A. On-net mobile calls 6,000 per minute $ $ 1.1.B. Off-net mobile calls 6,000 per minute $ $ 1.1.C. On-net and off-net Calls to Landlines 1,000 per minute $ $

1.2. International Calls

1.2.A. United States 400 per minute $ $ 1.2.B. Rest of the World 200 per minute $ $

1.3. International Roaming

1.3.A Outgoing Calls 100 per minute $ $ 1.3.B. Incoming Calls 100 per minute $ $

1.4. SMS Services 100 each $ $

CLIN 1001 SUBTOTAL $

CLIN 1002 Voice Calls, SMS and Data Services - Unlimited Plan - Smart Phones:

NAICS 517112 -- Wireless Telecommunications Carriers (except Satellite)

Mobile & Data Services 19PM0726Q0012

Monthly Fixed rate per phone billed monthly (include SUME

& PN Fee)

CLIN 1002 SUBTOTAL $

D. Temporary Additional Services – Option Year One

Yearly Qty Unit

Unit Price

Total Yearly Price

CLIN 1003 - NAICS 517112 -- Wireless Telecommunications Carriers (except Satellite)

TOTALS for Option Year One Option Year One Grand Total for Routine Services (CLIN 1001 + CLIN 1002) $ Option Year One Grand Total for Temporary Additional Services (CLIN 1003) $ Option Year One Grand Total for All Services $

MINIMUM AND MAXIMUM AMOUNTS

During this period, the Government shall place orders totaling a minimum of $1,000.00. This reflects the minimum for this period of performance. The amount of all orders shall not exceed $500,000.00.

E. Routine Services – Option Year Two - Estimated Quantities

Yearly

Qty Unit Unit Price

Total Yearly Price

CLIN 2001 Voice Calls and SMS Services, NAICS 517112 - Wireless Telecommunications Carriers (except Satellite) - Basic Plan:

SubCLINs

1.1. Calls within Panama*

1.1.A. On-net mobile calls 6,000 per minute $ $ 1.1.B. Off-net mobile calls 6,000 per minute $ $ 1.1.C. On-net and off-net Calls to Landlines 1,000 per minute $ $

1.2. International Calls

1.2.A. United States 400 per minute $ $ 1.2.B. Rest of the World 200 per minute $ $

1.3. International Roaming

1.3.A Outgoing Calls 100 per minute $ $ 1.3.B. Incoming Calls 100 per minute $ $

1.4. SMS Services 100 each $ $

CLIN 2001 SUBTOTAL $

Mobile & Data Services 19PM0726Q0012

CLIN 2002 Voice Calls, SMS and Data Services - Unlimited Plan - Smart Phones:

NAICS 517112 -- Wireless Telecommunications Carriers (except Satellite)

Monthly Fixed rate per phone billed monthly (include SUME

& PN Fee)

CLIN 2002 SUBTOTAL $

F. Temporary Additional Services – Option Year Two

Yearly Qty Unit

Unit Price

Total Yearly Price

CLIN 2003 - NAICS 517112 -- Wireless Telecommunications Carriers (except Satellite)

TOTALS for Option Year Two Option Year Two Grand Total for Routine Services (CLIN 2001 + CLIN 2002) $ Option Year Two Grand Total for Temporary Additional Services (CLIN 2003) $ Option Year Two Grand Total for All Services $

MINIMUM AND MAXIMUM AMOUNTS

During this period, the Government shall place orders totaling a minimum of $1,000.00. This reflects the minimum for this period of performance. The amount of all orders shall not exceed $500,000.00.

G. Routine Services – Option Six-Month Extension - Estimated Quantities

Semi-annual Qty Unit

Unit Price

Total Semi-annual Price

CLIN 3001 Voice Calls and SMS Services, NAICS 517112 -- Wireless Telecommunications Carriers (except Satellite) - Basic Plan:

SubCLINs

1.1. Calls within Panama*

1.1.A. On-net mobile calls 3,000 per minute $ $ 1.1.B. Off-net mobile calls 3,000 per minute $ $

1.1.C. On-net and off-net Calls to Landlines 500 per minute $ $

1.2. International Calls

United States 200 per minute $ $ Rest of the World 100 per minute $ $

Mobile & Data Services 19PM0726Q0012

1.3. International Roaming

Outgoing Calls 50 per minute $ $ Incoming Calls 50 per minute $ $

1.4. SMS Services 50 each $ $

CLIN 3001 SUBTOTAL $

CLIN 3002 Voice Calls, SMS and Data Services - Unlimited Plan - Smart Phones:

NAICS 517112 -- Wireless Telecommunications Carriers (except Satellite)

Unlimited Services for Smartphones (470 lines x 6 months) 2820

Monthly Fixed rate per phone billed monthly (include SUME

& PN Fee) $ $

CLIN 3002 SUBTOTAL $

H. Temporary Additional Services – Option Six-Month Extension- Estimated Quantities

Semi-annual

Qty Unit Unit Price Total Semi-annual Price

CLIN 3003 - NAICS 517112 -- Wireless Telecommunications Carriers (except Satellite)

3.1. Monthly rental of smartphones devices 25 each/month $ $

TOTALS for Six-Month Extension Option Option Six-Month Extension Grand Total for Routine Services (CLIN 3001 + CLIN 3002) $ Option Six-Month Extension Grand Total for Temporary Additional Services (CLIN 3003) $ Option Six-Month Extension Grand Total for All Services $

I. GRAND TOTAL PRICE:

Base Year Total Option Year 1 Total Option Year 2 Total

Option Six-Month Extension

GRAND TOTAL FOR BASE + ALL OPTION

YEARS

IV. VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

Mobile & Data Services 19PM0726Q0012

CONTINUATION TO SF-1449

RFQ 19PM0726Q0012

INDEFINITE DELIVERY/INDEFINITE QUANTITY

SCHEDULE OF SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT

This solicitation is for enterprise-grade mobile and data services in support of official and mission-critical communications for the U.S. Embassy Panama.

The U.S. Embassy is currently using approximately 40 cellphone devices with voice-only service and 470 devices with voice and data services for official purposes. The Contractor shall provide complete mobile and data services for the U.S. Embassy Panama.

Services provided shall include:

• Local calls within Panama City

• National long-distance calls

• International long-distance calls

• International voice and data roaming services

• SMS messaging services (national, international, and roaming)

• The Contractor shall provide 4G/LTE services, and/or 5G services (5G services where commercially available within Panama)

• eSIM activation capability

• Voice Mail

• Caller ID

• The Contractor shall provide caller ID masking / alternate outbound number presentation capability for designated lines.

• Rental of smartphone devices with or without SIM cards/eSIMs

• 24-hour customer service

• Detailed billing of calls made every month by customer number

• Data export of invoices in .csv or Excel format every month

• Internet browsing for wireless handheld devices

• Unassigned blank SIM cards for future issuance or replacement, and the ability to provision eSIM-enabled devices on demand

• Wi-Fi Calling (Voice over Wi-Fi)

• Unrestricted mobile hotspot (tethering) capability without additional charges, separate data allowances, or reduced speeds.

• Cellular coverage with sufficient indoor signal strength to support reliable service throughout all office areas within the U.S. Embassy compound

The Contractor shall ensure that services provided through its network are delivered with high availability, reliability, voice clarity, and data performance consistent with commercial best practices for enterprise telecommunications services.

Mobile & Data Services 19PM0726Q0012

The Contractor shall use commercially reasonable efforts to promptly identify, mitigate, and resolve network problems affecting Government services. The COR shall be informed as soon as reasonably possible of significant outages, degradations, and service restoration status.

CALLS WITHIN PANAMA

The Contractor shall provide reliable nationwide cellular voice and data coverage within Panama on a 24-hour basis using commercially supported mobile technologies, including 4G/LTE services, and/or 5G services (5G services where commercially available within Panama).

Emphasis shall be placed on providing reliable service coverage within the U.S. Embassy compound, major urban areas, primary transportation routes, and operationally significant regions including Chiriquí and Darién.

The Contractor shall ensure that services provided are sufficient to support normal voice communications, SMS messaging, and mobile data usage under typical operating conditions.

INTERNATIONAL CALLS

The Contractor shall provide reliable international voice connectivity on a 24-hour basis to the United States, Latin America, Europe, and other international destinations where commercially available telecommunications services exist.

International calling services shall support clear and reliable voice communications consistent with the best commercial practices for enterprise telecommunications services.

INTERNATIONAL ROAMING

The Contractor shall provide broad international roaming coverage for voice, SMS, and data services through commercially established roaming agreements with foreign mobile network operators.

Emphasis shall be placed on roaming availability and service reliability throughout the Western Hemisphere.

The Contractor shall support international roaming services compatible with 4G/LTE services, and/or 5G services (5G services where commercially available).

The Contractor shall provide the COR with an updated list of current international roaming partners and supported roaming countries at least every six (6) months.

The Contractor shall disclose any significant roaming restrictions, unsupported regions, or service limitations in its proposal.

SMS MESSAGING

The Contractor shall provide reliable SMS messaging services on a 24-hour basis, including domestic, international, and roaming SMS capabilities.

Mobile & Data Services 19PM0726Q0012

VOICE MAIL

The Contractor shall provide Voice Mail services in both English and Spanish.

Voice Mail functionality shall be available for individual cellphone lines upon request by the Government and configured in accordance with standard commercial practices.

WI-FI CALLING (Voice over Wi-Fi)

Wi-Fi Calling enables users to place and receive voice calls and SMS messages over an active Wi-Fi connection using their assigned cellular number and service plan.

Calls and SMS messages made through Wi-Fi Calling shall be billed in accordance with the applicable contracted service plan for each line. No additional charges shall apply to the U.S.

Embassy for the use of this feature.

The Contractor shall support Wi-Fi Calling functionality compatible with commercially supported iOS and Android devices operating on the Contractor’s network.

RENTAL OF MOBILE DEVICES WITH SIM/eSIM SERVICES [IF NEEDED]

The Contractor shall provide up to fifty (50) mobile devices at a time for temporary monthly rental within two (2) business days after notification by the Government, in support of official events.

Each device shall include, as applicable, an activated SIM card or eSIM service, charging accessories.

Services for temporary devices shall be activated under the appropriate contracted service plan (Basic Plan or Unlimited Smart Phones & Tablets Plan) according to Government operational requirements.

CUSTOMER SERVICE

The Contractor shall provide technical and customer support services for all matters related to services provided, including but not limited to voice mail setup, roaming support, mobile device features, line activations and changes, lost or stolen device reporting, billing inquiries, and service troubleshooting.

The Contractor shall provide dedicated account management and support personnel who are fluent in both English and Spanish.

The Contractor shall provide a dedicated customer support email address for the U.S. Embassy Panama.

Mobile & Data Services 19PM0726Q0012

In addition to email support, the Contractor shall provide 24/7 customer support through WhatsApp messaging and telephone support, with response times not exceeding one (1) hour for critical service issues.

New lines ordered shall be activated within forty-eight (48) hours after request by the Government.

DETAILED BILLING

1.9.1. The Contractor shall provide detailed monthly billing and usage reports for each mobile line. The reports shall clearly identify and include, at a minimum:

• Embassy account number

• Sub-account number by section or agency

• Mobile telephone number

• Assigned service plan and monthly base price

• Called number, where applicable

• Destination, date, and time of each call

• Duration of each call

• Charges associated with each call, where applicable

• Roaming charges, where applicable

• Daily data usage, where applicable

• Applicable fees (including SUME 911 and Tasa PN)

• Total monthly charges per line

• Billing reports shall be provided in both human-readable and machine-readable electronic formats, including PDF and CSV/Excel formats.

1.9.2. Monthly billing and call detail reports for the previous billing month shall be submitted to the Contracting Officer’s Representative (COR) and the Financial Management Office (FMO) no later than the end of the following month at the email address below:

pnmfmoinv@state.gov

2. INVOICING

2.1 The Contractor shall submit monthly invoices in an electronic PDF and .csv format via email to the FMO section and the COR at the address shown in paragraph 2.4 below.

A proper invoice must include the following information:

• Contractor's name and bank account information for payments by electronic funds transfers / ACH.

• Invoice Date

• Contract number

• All invoices should begin the first day of each month and finish on the last day of each month (e.g. July 1 through July 31, 2026)

• A summary showing a listing of each line with total monthly price in local currency for that line. A detailed invoice for each agency (Sub Account Number per Section) has to mailto:pnmfmoinv@state.gov

Mobile & Data Services 19PM0726Q0012 be attached to each summary invoice and should include the cost breakdown by each telephone line according to the pricing schedule

• A detailed list of all calls made for each line

• Prompt payment discount if any

• Name, title, phone number, and address of person to contact in case of improper invoice.

2.2 If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendars days. The Contractor must then submit a proper invoice.

2.3 The Financial Management Office (FMO) and the COR will distribute the appropriate billing details to the corresponding Government agency or section for review. The designated agency representative will review the invoice details and either approve them for payment or notify the FMO and COR of any discrepancies identified. The COR shall coordinate directly with the Contractor regarding any invoice discrepancies or billing issues.

2.4 The contractor will send all invoices to the following email address:

pnmfmoinv@state.gov

2.5 Payment shall be made in local currency by Electronic Funds Transfer (EFT) within 30 days after receiving the proper invoice.

2.6 The Government will provide annual direct exemption of Value Added Tax (VAT) (i.e., ITBMS); according to host country VAT laws.

3. CONTRACTOR KEY PERSONNEL

3.1 The Project Manager and Sales Representative must be able to converse in English and

Spanish. The Contractor shall assign the following key person:

POSITION/FUNCTION NAME

Project Manager __ __ ___________

Sales Representative __ _____ __ _____

Billing Department Representative __ ______ _______

3.2 During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required below to the Contracting Officer at least 15 days before making any permanent substitutions.

3.3 After the first 90 days of performance, the Contractor may substitute a key person if the contractor determines that it is necessary. The Contractor shall notify the Contracting Officer of the proposed action immediately. Prior to making the substitution, the Contractor will provide the information required below to the Contracting Officer.

mailto:pnmfmoinv@state.gov

Mobile & Data Services 19PM0726Q0012

3.4 The Contractor shall provide a detailed explanation of the circumstances requiring the proposed substitution, a complete resume for the proposed substitute. The proposed substitute shall possess qualifications comparable to the original key person. The Contracting Officer will notify the Contractor of its approval or disapproval of the substitution within 15 calendar days after receiving the required information. The Government will modify the contract to reflect any changes in key personnel.

4. PERMITS

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The contractor shall obtain these permits, licenses, and appointments in compliance with applicable Panama country laws.

5. U.S. GOVERNMENT FURNISHED PROPERTY

5.1 The U.S. Government intends to use U.S. Government Owned Equipment and Accessories as listed below. The contractor will provide a fully functional SIM card, telephone number and appropriate security codes PIN and PUK (if applicable) for all existing Government cellphones.

5.2 A list of Cellphone/Tablet Types that the Government owns and intends to use with the services provided:

• Basic Phone 40 Lines (Android)

• Smart Phone 470 Lines (iPhone, Android, Tablets, Mi-Fi/HotSpots)

6. ADDITION OF NEW LINES

The Contractor shall provide a fully functional mobile line, including an activated SIM card or eSIM service and telephone number, to the COR within forty-eight (48) hours after receiving a task order under the contract. For urgent operational requirements, the Contractor shall use commercially reasonable efforts to provide expedited activation of new lines within twenty-four

(24) hours after receipt of a task order under the contract.

The Contractor shall also provide any applicable activation credentials, security codes, or provisioning information required for Government use and administration of the service.

All newly activated lines shall be fully operational and ready for immediate use upon delivery.

7. NON-OFFICIAL LINES

The Contract is valid only for official U.S. Government needs.

8. DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the U.S. Government shall be used only for the purpose of carrying out the provisions of the contract and shall not be divulged or made known in any manner to a person except as may be necessary in the performance of the contract.

9. TECHNOLOGICAL REFRESHMENT

After contract award, the Government may; pursuant to FAR clause 52.212-4, Contract Terms and Conditions –Commercial Items, paragraph (c), Changes, request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

Mobile & Data Services 19PM0726Q0012

The contractor may propose for the Government’s technological refreshment substitution or addition for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of the contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has or has not formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitution.

Such substitution or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment quotation:

• The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

• The proposed product(s) shall have capacity, performance, or functional characteristics equal or greater than the current product(s).

• The quotation shall discuss the impact on hardware, services, and delivery schedules.

The cost of changes not specifically addressed in the quotation shall be borne entirely by the contractor.

• Contractor has the right to withdraw, in whole or in part, any technological refreshment quotation prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment quotation is accepted and made a part of the contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

10. SPECIAL SHORT-TERM PROMOTION

Throughout the duration of the contract, the Contractor shall proactively inform the U.S.

Embassy of any promotional programs or special offers that may be applicable to Embassy personnel or services.

The U.S. Embassy, at its sole discretion, may choose to participate in or decline any such promotional offer.

11. DELIVERY/TASK ORDERS

The Contracting Officer will issue delivery/task orders to order phone and services to the Contractor for performance of work. If an order is given orally, it will be followed up by a written delivery order within seven (7) days.

12. CUSTOMER SERVICE CENTERS

The Contractor shall provide dedicated customer support contact channels, including a dedicated email address and telephone number, for reporting service interruptions, billing inquiries, and other customer service matters related to the contract.

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13. SURVIVABILITY AND RECOVERY

The Contractor shall maintain network resiliency and continuity capabilities sufficient to support Government communications during emergencies, major service disruptions, natural disasters, or periods of significant network congestion.

The Contractor shall maintain a disaster recovery and service restoration plan designed to minimize service interruptions and restore affected services in a timely manner.

Upon request by the Government, the Contractor shall provide a high-level overview of its recovery and continuity capabilities applicable to services provided.

The Contractor shall identify emergency escalation procedures and points of contact for major outages affecting Government services.

14. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

a) This plan provides an effective method to promote satisfactory contractor performance.

The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance.

The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold Services.

Performs all mobile and data services set forth in the scope of work.

1. thru 13.

All required services are performed and no more than one

(1) customer complaint is received per month.

b) SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

c) STANDARD. The performance standard is that the Government receives no more than one

(1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 2001), if any of the services exceed the standard.

d) PROCEDURES.

1) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

2) The COR will complete appropriate documentation to record the complaint.

3) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

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4) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available.

The COR shall determine how much time is reasonable.

5) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

6) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

7) The COR will consider complaints as resolved unless notified otherwise by the complainant.

Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

15. ATTACHMENT 1 - CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C- SCRM)

QUESTIONNAIRE

Complete the attached C-SCRM questionnaire worksheet. Instructions on how to fill both forms can be found on the excel document.

16. ATTACHMENT 2 - CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C- SCRM)

SOFTWARE PRODUCER ATTESTATION FORM

Complete the attached C-SCRM Software Producer Attestation worksheet (If the offeror is providing any software). Instructions on how to fill both forms can be found on the excel document.

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SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (DEVIATION

JAN 2026) IS INCORPORATED BY REFERENCE. (SEE SF-1449, BLOCK 27A).

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This purchase order or BPA incorporates the following clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address:

https://www.acquisition.gov/far-overhaul/ this address is subject to change.

FAR clauses may be accessed at: https://acquisition.gov/dosar

FEDERAL ACQUISTION REGULATION (48 CFR CHAPTER 1) CLAUSES:

CLAUSE

NUMBER TITLE

DATE

52.203-6 RESTRICTIONS ON SUBCONTRACTOR SALES TO THE

GOVERNMENT (JUN 2020), WITH ALTERNATE I

DEVIATION

JAN 2026

52.203-17 52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER

RIGHTS

NOV 2023

52.203-19 PROHIBITION ON REQUIRING CERTAIN INTERNAL

CONFIDENTIALITY AGREEMENTS OR STATEMENTS

JAN 2017

52.204-7 SYSTEM FOR AWARD MANAGEMENT DEVIATION

JAN 2026

52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR

PERSONNEL

JAN 2011

52.204-10 REPORTING EXECUTIVE COMPENSATION AND FIRST-

TIER SUBCONTRACT

DEVIATION

JAN 2026

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE DEVIATION

JAN 2026

52.209-6 PROTECTING THE GOVERNMENT'S INTEREST WHEN

SUBCONTRACTING WITH CONTRACTORS DEBARRED,

SUSPENDED, PROPOSED FOR DEBARMENT, OR

VOLUNTARILY EXCLUDED

DEVIATION

JAN 2026

52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION

REGARDING RESPONSIBILITY MATTERS

DEVIATION

JAN 2026

52.209-10 PROHIBITION ON CONTRACTING WITH INVERTED

DOMESTIC CORPORATIONS

DEVIATION

JAN 2026

52.222-50 COMBATING TRAFFICKING IN PERSONS DEVIATION

FEB 2026

52.223-23 SUSTAINABLE PRODUCTS DEVIATION

FEB 2026

https://www.acquisition.gov/far-overhaul/ https://acquisition.gov/dosar

Mobile & Data Services 19PM0726Q0012

52.224-3 PRIVACY TRAINING JAN 2017

52.225-5 TRADE AGREEMENTS NOV 2023

52.225-19 CONTRACTOR PERSONNEL IN A DIPLOMATIC OR

CONSULAR MISSION OUTSIDE THE UNITED STATES

MAY 2020

52.226-8 ENCOURAGING CONTRACTOR POLICIES TO BAN TEXT

MESSAGING WHILE DRIVING

MAY 2024

52.232-29 TERMS FOR FINANCING OF PURCHASES OF

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

NOV 2021

52.232-40 PROVIDING ACCELERATED PAYMENTS TO SMALL

BUSINESS SUBCONTRACTORS

MAR 2023

52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER-SYSTEM

FOR AWARD MANAGEMENT

OCT 2018

52.233-3 PROTEST AFTER AWARD DEVIATION

JAN 2026

52.233-4 APPLICABLE LAW FOR BREACH OF CONTRACT CLAIM DEVIATION

JAN 2026

52.244-6 SUBCONTRACTS FOR COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES

DEVIATION

JAN 2026

THE FOLLOWING CLAUSES ARE PROVIDED IN FULL TEXT:

THE FOLLOWING FAR CLAUSES ARE PROVIDED IN FULL TEXT:

52.216-18 ORDERING (AUG 2020)

(a) Any supplies and services to be furnished under this contract shall be ordered by issuance of delivery orders or task orders by the individuals or activities designated in the Schedule. Such orders may be issued from date of award through base period or option periods if exercised.

(b) All delivery orders or task orders are subject to the terms and conditions of this contract. In the event of conflict between a delivery order or task order and this contract, the contract shall control.

(c) A delivery order or task order is considered “issued” when –

(1) If sent by mail (includes transmittal by U.S. mail or private delivery service), the

Government deposits the order in the mail;

(2) If sent by fax, the Government transmits the order to the Contractor’s fax number; or

(3) If sent electronically, the Government either –

(i) Posts a copy of the delivery order or task order to a Government document access system, and notice is sent to the Contractor; or

(ii) Distributes the delivery order or task order via email to the Contractor’s email address.

(d) Orders may be issued by methods other than those enumerated in this clause only if authorized in the contract.

(End of clause)

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52.216-19 ORDER LIMITATIONS (OCT 1995)

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $1,000.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor -

(1) Any order for a single item in excess of TBD;

(2) Any order for a combination of items in excess of TBD; or

(3) A series of orders from the same ordering office within 30 days that together call for quantities exceeding the limitation in subparagraph (1) or (2) above.

(c) If this is a requirements contract (i.e., includes the Requirement clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) above.

(d) Notwithstanding paragraphs (b) and (c) above, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 2 days after issuance, with written notice stating the Contractor's intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

52.216-22 INDEFINITE QUANTITY (OCT 1995)

(a) This is an indefinite-quantity contract for the supplies or services specified and effective for the period stated, in the Schedule. The quantities of supplies and services specified in the Schedule are estimates only and are not purchased by this contract.

(b) Delivery or performance shall be made only as authorized by orders issued in accordance with the Ordering clause. The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the Schedule up to and including the quantity designated in the Schedule as the “maximum.” The Government shall order at least the quantity of supplies or services designated in the Schedule as the “minimum.”

(c) Except for any limitations on quantities in the Order Limitations clause or in the Schedule, there is no limit on the number of orders that may be issued. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations.

(d) Any order issued during the effective period of this contract and not completed within that period shall be completed by the Contractor within the time specified in the order. The contract shall govern the Contractor’s and Government’s rights and obligations with respect to that order to the same extent as if the order were completed during the contract’s effective period;

provided, that the Contractor shall not be required to make any deliveries under this contract after one year beyond the contract’s effective period.

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52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within the performance period of the contract.

52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within the performance period of the contract or within 30 days after funds for the option year become available, whichever is later.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract shall not exceed three (3) years.

52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)

Funds are not presently available for performance under this contract beyond September 30 of the current calendar year. The Government's obligation for performance of this contract beyond that date is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise for performance under this contract beyond September 30 of the current calendar year, until funds are made available to the Contracting Officer for performance and until the Contractor receives notice of availability, to be confirmed in writing by the Contracting Officer.

52.229-12 TAX ON CERTAIN FOREIGN PROCUREMENTS—NOTICE AND

REPRESENTATION (FEB 2021)

(a) Definitions. As used in this clause— Foreign person means any person other than a United States person.

United States person, as defined in 26 U.S.C. 7701(a)(30), means–

(1) A citizen or resident of the United States;

(2) A domestic partnership;

(3) A domestic corporation;

(4) Any estate (other than a foreign estate, within the meaning of 26 U.S.C. 7701(a)(31)); and

(5) Any trust if-

(i) A court within the United States is able to exercise primary supervision over the administration of the trust; and

(ii) One or more United States persons have the authority to control all substantial decisions of the trust.

(b) This clause applies only to foreign persons. It implements 26 U.S.C. 5000C and its implementing regulations at 26 CFR 1.5000C-1 through 1.5000C-7.

https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section7701&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section7701&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim

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(c) (1) If the Contractor is a foreign person and has only a partial or no exemption to the withholding, the Contractor shall include the Department of the Treasury Internal Revenue Service Form W-14, Certificate of Foreign Contracting Party Receiving Federal Procurement Payments, with each voucher or invoice submitted under this contract throughout the period in which this status is applicable. The excise tax withholding is applied at the payment level, not at the contract level. The Contractor should revise each IRS Form W-14 submission to reflect the exemption (if any) that applies to that particular invoice, such as a different exemption applying. In the absence of a completed IRS Form W-14 accompanying a payment request, the default withholding percentage is 2 percent for the section 5000C withholding for that payment request. Information about IRS Form W-14 and its separate instructions is available via the internet at www.irs.gov/w14.

(2) If the Contractor is a foreign person and has indicated in its offer in the provision 52.229-11, Tax on Certain Foreign Procurements—Notice and Representation, that it is fully exempt from the withholding, and certified the full exemption on the IRS Form W-14, and if that full exemption no longer applies due to a change in circumstances during the performance of the contract that causes the Contractor to become subject to the withholding for the 2 percent excise tax then the Contractor shall–

(i) Notify the Contracting Officer within 30 days of a change in circumstances that causes the Contractor to be subject to the excise tax withholding under 26 U.S.C. 5000C; and

(ii) Comply with paragraph (c)(1) of this clause.

(d) The Government will withhold a full 2 percent of each payment unless the Contractor claims an exemption. If the Contractor enters a ratio in Line 12 of the IRS Form W-14, the result of Line 11 divided by Line 10, the Government will withhold from each payment an amount equal to 2 percent multiplied by the contract ratio. If the Contractor marks box 9 of the IRS Form W-14 (rather than completes Lines 10 through 12), the Contractor must identify and enter the specific exempt and nonexempt amounts in Line 15 of the IRS Form W-14; the Government will then withhold 2 percent only from the nonexempt amount. See the IRS Form W-14 and its instructions.

(e) Exemptions from the withholding under this clause are described at 26 CFR 1.5000C-1(d)(5) through (7). Any exemption claimed and self-certified on the IRS Form W-14 is subject to audit by the IRS. Any disputes regarding the imposition and collection of the 26 U.S.C. 5000C tax are adjudicated by the IRS as the 26 U.S.C. 5000C tax is a tax matter, not a contract issue.

(f) Taxes imposed under 26 U.S.C. 5000C may not be—

(1) Included in the contract price; nor

(2) Reimbursed.

(g) A taxpayer may, for a fee, seek advice from the Internal Revenue Service (IRS) as to the proper tax treatment of a transaction. This is called a private letter ruling. Also, the IRS may publish a revenue ruling, which is an official interpretation by the IRS of the Internal Revenue Code, related statutes, tax treaties, and regulations. A revenue ruling is the conclusion of the IRS on how the law is applied to a specific set of facts. For questions relating to the interpretation of the IRS regulations go to https://www.irs.gov/help/tax-law-questions.

(End of clause) https://www.irs.gov/w14 https://www.acquisition.gov/far/52.229-11#FAR_52_229_11 https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title26-section5000C&num=0&edition=prelim https://www.irs.gov/help/tax-law-questions

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52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (DEVIATION JAN 2026)

(a) Definitions. As used in this clause— American Security Drone Act-covered foreign entity means an entity included on a list that the Federal Acquisition Security Council (FASC) develops and maintains and publishes in the System for Award Management (SAM) at https://www.sam.gov (section 1822 of Pub. L. 118-31, 41 U.S.C. 3901 note prec.).

Backhaul means intermediate links between the core network, or backbone network, and the small subnetworks at the edge of the network (e.g., connecting cell phones/towers to the core telephone network). Backhaul can be wireless (e.g., microwave) or wired (e.g., fiber optic, coaxial cable, Ethernet).

Covered application means the social networking service TikTok or any successor application or service developed or provided by ByteDance Limited or an entity owned by ByteDance Limited.

Covered article, as defined in 41 U.S.C. 4713(k), means:

(1) Information technology, as defined in 40 U.S.C.