19N06025Q0001 - Residential Make Ready Solicitation Final 001 12202024.pdf

Emba y of the United States of America

Morgedalsvegen 36 0378 Oslo

Norway

December 20, 2 24

Dear Prospective Quoter:

SUBJECT: Request for Quotations number 19 O6025Q0001 Residen • al Make Ready Servi es

The U.S. Embassy oslo invites you to submit quotation for Residenf l Make Ready Serv· es. If you would like to submit quotation, follow the ins ctions in Section 3 of the solicitation, complete e required portions of the attached document, and submi it to the address sho on the Standard Fo 1449 that follows this letter.

competitive range if there is a need to do so.

mitting an on initial ies in the

The U.S. Government intends to award a contr t/purchase order to the r sponsible company s acceptable offer at the lowest price. We in end to award a contrac purchase order base quotations, without holding discussions, al ough we may hold di l ussions with comp

The Embassy intends to conduct a pre-quotati conference. The pre-p posal conference wil be held on January 15, 2025, at 10:00AM (local time) at t e U.S. Embassy Oslo. rospective offerors/qu ters should contact OsloGSOProcurement@state.gov by anuary 13, 2025, at 14 00 PM (local time) fi additional information or to arrange entry to the building. Please mark your email ith the subject line:" esidential Make Ready Services -19NO6025Q0001".

Quotations are due by February14, 2025, at 1 :00 AM (local time). N quotations will be ac epted after this time. Proposals must be in English and inc mplete pr oposals will n 1t be accepted.

Your quotation must be submitted electronicall to OsloGSOProcureme t state. ov It is important to make sure the submission is ade in specific size and ormat; in MS-Word 2 07/2010 or MS-Excel 2007/2010 or Adobe Acrobat (pdf) Ile format. The file size ust not exceed 30M . If the file size should exceed the 30MB, the submission ust be made in separate fi es and attached to sep rate emails with less than 30MB each.

In order for a quotation to be considered, you ust also complete and su mit the following:

1. SF-1449

2. Section I, Pricing

3. Section 5 Representations and Certifications

4. Additional information as required in Sectio 3

5. Proof of SAM Registration

Offerors shall be registered in the SAM (Syste for Award Management database at h s:// .sam. ov prior to submittal of their offer/proposal as pre cribed under FAR 4.11 2. Failure to be regist red at time of proposal submission may deem the offeror' proposal to be conside r non-responsible an no further

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19N06025Q0001, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19N06025Q0001, Schedule of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Attachment 1: List of Documents, Exhibits and other Attachments

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION FACTORS

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Offeror Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

SOLICITATION/CONTRACT/ORDER FOR

COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER

19N06025Q0001

6. SOLICITATION ISSUE DATE

December 20, 2024

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Stephen O. Kund

b. TELEPHONE NUMBER (No collect calls)

+47 2130 8503

8. OFFER DUE DATE/ LOCAL

TIME

February 14, 2025 @

10:00 AM (Local time)

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: ____ % FOR:

U.S. Embassy Oslo

GSO Procurement Office

Morgedalsvegen 36, 0378 Oslo, Norway

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

U.S. Embassy Oslo

GSO Office

Morgedalsvegen 36, 0378 Oslo, Norway

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

U.S. Embassy Oslo

Financial Management Office (FMO)

Morgedalsvegen 36, 0378 Oslo, Norway

OsloInvoices@state.gov

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Residential Make Ready Services

This is an Indefinite Delivery-Indefinite Quantity Type

Contract under which may be placed firm-fixed price task orders.

(See Section 1 for further specifications)

12 Months

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN __1__

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL

ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED

____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO

ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

Caroline E. Harley

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212 mailto:OsloInvoices@state.gov

SBU - CONTRACTING AND ACQUISITIONS

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER SN06025Q0001

PRICES, BLOCK 23

1. SCOPE OF SERVICES

The Contractor shall provide personnel, supplies and equipment for ALL residential make-ready services for residences for the U.S. Embassy Oslo, Norway in accordance with the statement of Work.

2 TYPE OF CONTRACT

This is an indefinite-delivery, indefinite-quantity type contract for make-ready services. The

Contractor shall furnish services according to funded task orders issued by the Contracting

Officer. Oral task orders may be necessary for emergencies; however, they shall be issued in writing within three business days after issuance of the oral instructions. The task orders shall specify the location and type of work requested.

The contract will be a one-year contract period from the date of the contract award. For each effective year of the contract, the U.S. Government guarantees a minimum order of USD $700 worth of services. The maximum number of services ordered under each year of the contract will not exceed USD $220,000 worth of services.

3. CONTRACT PRICES/COSTS

3.1 The prices will include all work, including furnishing all labor, materials, equipment and services, unless otherwise specified in Section B.1. The prices listed below shall include all labor, materials, direct and indirect costs and insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit.

3.2 VALUE ADDED TAX

VALUE ADDED TAX (VAT). The Contractor shall include VAT as a separate charge on invoices and as a separate line item in Section B.

3.3 CURRENCY

All prices shall be in local currency and the Government will make payment in local currency.

4. DEFENSE BASE ACT (DBA) INSURANCE

(a) The Department of Labor has waived the DBA insurance for the countries in paragraph (b) of this subsection. United States citizens or residents and individuals hired in the United States, regardless of citizenship shall be required to obtain DBA insurance.

Evidence of DBA insurance shall be submitted within 15 days of award. The DBA Insurance shall be obtained from any U.S. Department of Labor (DOL) authorized DBA insurance broker.

A list of DOL-authorized insurance brokers is available at the following address:

http://www.dol.gov/owcp/dlhwc/lscarrier.htm DBA insurance cost will be evaluated as part of the total evaluated firm fixed price and included in the firm fixed price of the task order. The

Contractor shall be reimbursed for the cost of DBA insurance only upon providing proof of payment.

(b) The DoL has waived DBA insurance for the following countries of performance under this contract: https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm:

(c) Norway is listed on the DOL Active DBA Waiver list and therefore DBA insurance for Host

Country Nationals (HCNs) and Third Country Nationals (TCNs), performing under this contract is not required. However, DBA Insurance for U.S. citizens and individuals hired in the United

States (regardless of citizenship) performing under this contract is required.

(d) The Contractor will be reimbursed for DBA insurance only to the extent the contractor provides documentary proof that DBA insurance has been paid and only to the extent quoted in

CLINs 0005.

http://www.dol.gov/owcp/dlhwc/lscarrier.htm https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm

B. 1 PRICING

B.1.1 BASE YEAR PRICES: The contractor shall provide services shown below for the base period of the contract, starting on the date stated in the Notice to Proceed and continuing for a period of 12 months:

CLIN

Description of Service

Unit of

Measure

Price per Unit

VAT

Total Price

Including VAT in Nok

0001 Painting Services

0001.1 Surface preparation include clean

old paint, repair plaster, prime and smooth surface (number of coats as recommended by the paint manufacturer’s guide).

Sqm

0001.2 Move and protect all furnishings

including upholstered, hard furnishings and rugs as well as all floor surfaces.

Per

Residence

0001.3 Painting walls, following surface

preparation (number of coats as recommended by the paint manufacturer’s guide).

Sqm

0001.4 Painting ceilings, following surface

preparation (number of coats as recommended by the manufacturers or guide to the painting of the buildings).

Sqm

0001.5 Painting doors and frames

following surface preparation

(number of coats as recommended by the paint manufacturers guide).

Per Door

(both sides

+ frame)

0001.6 Painting Wet Rooms following

surface preparation.

Sqm

0001.7 Additional coat or primer. Sqm

0001.8 Painting Radiators and heating

pipes

Sqm

0001.9 Painting trim/baseboards following

surface preparation (number of quotes as recommended by the manufacture’s guide).

Linear

Meter

0001.10 Sanding & Varnishing of

woodwork, including surface preparation.

Linear

Meter

0001.11

Removal of hooks and stickers

Sqm

0002 Cleaning of Carpet (see Section

C.2.3)

Per Room

0003 Cleaning Services (see Section

C.2.4)

Sqm

0004 Gardening services (see Section

C.2.5)

Sqm

0005 Defense Based Act (DBA)

Insurance (if applicable)

0006 VAT (25%) (if applicable)

Total of all line-item prices:

Total

2. MINIMUM AND MAXIMUM AMOUNTS

During this contract period, the United States Government (USG) shall place orders totaling a minimum of USD $700. This reflects the contract minimum for this period of performance. The amount of all orders shall not exceed USD $220,000 This reflects the contract maximum for this period of performance.

3. ORDERING

The Government shall issue task orders for ordering all services under this contract. Task orders may be issued from the effective date of the contract until the end of the "Period of

Performance." All task orders are subject to the terms and conditions of this contract. This contract shall take precedence in the event of conflict with any task order.

The effective ordering period under this contract starts on date shown in the Notice to

Proceed and continues for twelve months.

4. ISSUANCE OF TASK ORDERS

The Contracting Officer may issue task orders orally but will be confirm them in writing within three days.

5. SURVEY OF PROPERTY

Before performing work, the Contractor shall survey the property and verify the work required against the task, to determine if any discrepancies exist. The Contractor shall be responsible for any errors that might have been avoided by such a survey/review. The

Contractor shall immediately report any discrepancies to the COR or the Contracting Officer and shall not begin work until such matters are resolved.

6. CONTENTS OF TASK ORDERS

The Contracting Officer shall issue task orders for make-ready services on an as-needed basis. Task orders shall include:

(a) Date of order

(b) Contract number

(c) Order number

(d) Location of property

(e) Amount of work

(square meters or linear meters, per residence, per item)

(f) Point of contact for questions

6.1 PROCEEDURES

Before issuing a task order, the Government may issue a written request for quotation that includes the work to be performed and the required completion date. The Contractor shall respond to that request for quotation in writing within three working days to the following address: OsloGSOProcurement@state.gov mailto:OsloGSOProcurement@state.gov

Alternatively, the Government may simply issue a firm-fixed price task order, if it has the measurements of the work to be performed.

6.2. If requested to submit a firm-fixed price quotation for a task order, the

Contractor shall compute a price for the required work by multiplying the unit prices in

Section B.3 by the amount of work required.

7. SELECTION OF AWARDEE FOR INDIVIDUAL TASK ORDERS

A. If more than one Contractor receives an award for these services, the following procedures shall govern the issuance of individual task orders. The Contractor shall perform no work without a task order issued by the Contracting Officer.

B. As the need for services arises, the Government will develop a price estimate.

If the estimate does not exceed US$10,000, the Government will follow the procedures in paragraph C. below. If the estimate exceeds US$10,000, the Government will follow the procedures in paragraph D. below.

C. Orders not exceeding US$10,000 - The Government will select a Contractor for the task order. This decision will be based on the Government's best interests, which may include factors such as estimated price; past performance record; need to meet contractual minimums; or desire to avoid exceeding task order limitations set forth in Section I, FAR 52.216-19, "Order

Limitations".

D. Orders exceeding US$10,000

1. Unless one of the exceptions in paragraph E. below applies, the Government will make its award selection based on the prices in the contract and past performance information gained as a result of Contractor performance under this contract.

2. Selection of Contractors shall not be protestable to GAO under Subpart 33.1 of the

Federal Acquisition Regulation, except on the grounds that the order increases the scope, period, or maximum value of the contract. The Department of State has an Acquisition

Ombudsman who will review complaints by Contractors to ensure that all Contractors are afforded a fair opportunity to be considered for these task orders under the terms of this contract.

E. Exceptions to the procedures in Paragraph D above:

1. The order should be issued on a sole-source basis in the interest of economy and efficiency as a logical follow-on to an order already issued under the contract, provided that all awardees were given a fair opportunity to be considered for the original order; or

2. It is necessary to place an order to satisfy a minimum guarantee.

8. COMPLETION DATE

The Contractor shall complete all services on individual housing units within fifteen (15) business days of receipt of a task order. The time period specified above shall not begin until the

Contractor is afforded reasonable access to the work site.

The time period specified above may be shortened if mutually agreed to by the contractor and the

Government.

The completion date is fixed and may be extended only by a written modification signed by the

Contracting Officer.

9. DELIVERABLES

The Contractor shall deliver the following items under this contract:

Description Quality Delivery Date Deliver to:

Insurance 1 10 days after Award CO

Safety Plan 1 10 days after Award COR

List of Personnel 1 10 days after Award COR

Constructions Schedule 1 Identified in each task order COR

Payment request/Invoice 1 Completion of each task order COR

10. INSURANCE

10.1 Amount of Insurance

The Contractor is required to provide whatever insurance is legally necessary under 52.228-

5, "Insurance - Work on a Government Installation.” The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

(a) any property of the Contractor,

(b) its officers,

(c) agents,

(d) servants,

(e) employees, or

(f) any other person, arising from an incident to the Contractor's performance of this contract.

The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

10.2. Government as Additional Insured

The general liability policy required of the Contractor shall name "the United States of

America, acting by and through the Department of State", as an additional insured with respect to operations performed under this contract.

10.3 Insurance-Related Disputes

Failure to agree to any adjustment contemplated under this contract regarding insurance shall be a dispute within the meaning of FAR 52.233-1, Alternate I, "Disputes". Nothing in this clause shall excuse the Contractor from proceeding with the work, including the repair and/or replacement as herein above provided.

10.4 Time for Submission of Evidence of Insurance

The Contractor shall provide evidence of the insurance required under this contract within ten

(10) calendar days after contract award. Failure to timely submit this evidence, in a form acceptable to the Contracting Officer, may result in rescinding or termination of the contract by the Government.

11. LAWS AND REGULATIONS

11.1 Compliance Required

The Contractor shall, without additional expense to the Government, be responsible for complying with all host country laws, codes, ordinances, and regulations applicable to the performance of the work, and with the lawful orders of any governmental authority having jurisdiction. Host country authorities may not enter the construction site without the permission of the Contracting Officer. Unless directed by the Contracting Officer, the contractor shall comply with the more stringent of:

(a) the requirements of such laws, regulations and orders; or

(b) the contract.

If a conflict among the contract and such laws, regulations and orders, the Contractor s hall promptly advise the Contracting Officer of the conflict and recommend a proposed course of action for resolution by the Contracting Officer.

11.2 Labor, Health and Safety Laws and Customs

The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

11.3. Evidence of Compliance

The Contractor shall submit proper documentation and evidence satisfactory to the

Contracting Officer of compliance with this clause.

12. SAFETY – ACCIDENT PREVENTION

12.1 General. The Contractor shall provide and maintain work environments and procedures that will:

(a) safeguard the public and Government personnel, property, materials, supplies, and equipment exposed to contractor operations and activities;

(b) avoid interruptions of Government operations and delays in project completion dates; and

(c) control costs in the performance of this contract.

For these purposes, the Contractor shall:

• Provide appropriate safety barricades, signs and signal lights;

• Comply with the standards issued by any local government authority having jurisdiction over occupational health and safety issues; and

• Take any additional measures the Contracting Officer determines to be reasonably necessary for this purpose.

12.2. Records. The Contractor shall maintain an accurate record of exposure data on all accidents incident to work performed under this contract resulting in:

(1) death,

(2) traumatic injury,

(3) occupational disease, or

(4) damage to or theft or loss of property, materials, supplies, or equipment.

The Contractor shall report this data as directed by the Contracting Officer.

12.3 Subcontracts. The Contractor shall be responsible for its subcontractors’ compliance with this clause.

12.3.1 Written Program. Before starting the work, the Contractor shall:

(1) Submit a written proposal for implementing this clause; and

(2) Meet with the Contracting Officer to discuss and develop a mutual understanding of the overall safety program.

12.3.2 The Contracting Officer shall notify the Contractor of any non-compliance with these requirements and the corrective actions required. The

Contractor shall immediately take corrective action after receiving the notice.

If the Contractor fails or refuses to promptly take corrective action, the

Contracting Officer may issue an order suspending all or part of the work until satisfactory corrective action has been taken. The Contractor shall not be entitled to any equitable adjustment of the contract price or extension of the performance schedule for any suspension of work issued under this clause.

13. CONSTRUCTION PERSONNEL

13.1 Removal of Personnel. The Contractor shall:

(a) maintain discipline at the site and at all times:

(b) take all reasonable precautions to prevent any unlawful reasonable precautions to prevent any unlawful, riotous or disorderly conduct by or amongst, those employed at the site: and

(c) take all reasonable precautions for the preservation of peace and protection of persons and property in the neighborhood of the project against unlawful, riotous, or disorderly conduct.

The Contracting Officer may require, in writing, that the Contractor remove from the work any employee that the Contracting Officer determines:

i. incompetent,

ii. careless,

iii. insubordinate or

iv. otherwise, objectionable, or

v. whose continued employment on the project is deemed by the

Contracting Officer to be contrary to the Government's interests.

13.2 Construction Personnel Security

After award of the contract, the Contractor has ten calendar days to submit to the

Contracting Officer a list of workers and supervisors assigned to this project for the

Government to conduct all necessary security checks. It is anticipated that security checks will take 5 days to perform. For each individual the list shall include:

Full Name

Place and Date of Birth

Current Address

Identification number

14. MATERIALS AND EQUIPMENT

The Contractor shall provide all necessary painting supplies and equipment to perform the work outlined in this contract. No materials will be furnished by the Government.

15. WARRANTIES

Under FAR 52.212-4, Contract Terms and Conditions-Commercial Items, the Contractor warrants items and services provided. The Contractor shall obtain and furnish to the Government all information that is required in order to make any subcontractors, manufacturers, or supplier's guarantee or warranty legally binding and effective. The Contractor shall submit both information and the guarantee or warranty to the Government in sufficient time to permit the Government to meet any time limit requirements specified in the guarantee or warranty, but not later than completion and acceptance of all work under this contract.

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The

QASP provides a method for the Contracting Officer's Representative (COR) to monitor

Contractor performance, advise the Contractor of unsatisfactory performance, and notify the

Contracting Officer of continued unsatisfactory performance. The Contractor, not the

Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Performance Threshold

Services.

Performs all painting services set forth in the scope of work.

All required services are performed and no more than one (1) customer complaint is received per month.

1. SURVEILLANCE. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

2. STANDARD. The performance standard is that the Government receives no more than one

(1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 2001), if any of the services exceed the standard.

3. PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the

Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR.

The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(g) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

CONTINUATION TO SF-1449

RFQ NUMBER 19N06025Q0001

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C.1 INTRODUCTION

C.1.1 GENERAL - The U.S. Embassy in Oslo, Norway requires a residential make-ready service contractor to perform task orders on U.S. Government owned and leased properties. The Contractor shall furnish managerial, administrative and direct operational personnel to accomplish all work as required.

C.1.2 ENGLISH SPEAKING REPRESENTATIVE - The Contractor shall designate an English and Norwegian speaking representative who shall supervise the Contractor's workforce and be the Contractor's liaison with the Government.

The designated representative shall be located on site during normal working hours (see

Section C.2.1) and shall have supervision as his/her sole function during the times s/he is on duty. The Contractor's employees shall be on-site only for contractual duties and not for any other business or purposes.

C.1.3 PERSONNEL - The Contractor shall be responsible for providing qualified technicians for each trade with relevant experience to perform make-ready services for task orders issued under this contract. Helper positions do not need to meet the experience requirement.

C.1.4 DEFINITIONS (see also FAR clause 52.202-1, Alt. 1 [APR 1994] cited in I.1)

Make-ready Services - Preparation of residential units for occupancy, including all items in this contract.

C.1.5 LOCATION - The jobsites will be located within the Oslo/Akershus

Metropolitan Area. A listing of work locations will be provided upon contract award.

C.1.6 SERVICES

Services under this contract include:

C.2.2 Painting Services

C.2.3 Carpet Cleaning Services

C.2.4 Cleaning Services

C.2.5 Gardening Services

C.2.6 Maintenance Mechanic Services

C.2 STANDARDS

C.2.1 GENERAL:

a. The services described in this scope of work include the execution of all work and the supervision of all cleaning work. Work hours shall be between 08:00-16:00 unless authorized in advance by the COR. There will be no work on weekends or holidays unless authorized in advance by the Contracting Officer’s Representative (COR).

b. During the primary make ready season from May 1st to September 30th the site supervisor must be present from 08:00 to 16:00, and enough contractor personnel shall be made available to accomplish the work set forth in the task order. It is understood that the summer months (June-August) are when most employees transfer to/from Norway.

c. All materials and the work listed in this scope of work must comply to the current demands of both American and Norwegian laws and regulations, as well as the security regulations of the various Norwegian workers trade organizations.

d. The Contractor shall maintain a clean, safe, and workman like job site. At the conclusion of each workday, the Contractor shall remove all waste and rubbish created by the work, and leave the work site in a manner acceptable to the COR.

C.2.2 APPLICABLE PAINTING STANDARDS AND PAINT SPECIFICATIONS

C.2.2.1 LOCAL/INDUSTRY PAINTING STANDARDS

Painting and preparatory work shall be in accordance with local standards and the instructions given below. In cases where local standards and those listed in this contract are in conflict, the stricter of the two shall apply.

C.2.2.2 PAINT SPECIFICATIONS

Unless otherwise noted by the COR, the Contractor shall use the following paint or similar salient qualities of the brand provided:

It is also important to use an appropriate primer before applying the final surface products. The primer should be chosen based on the condition of the substrate to ensure good adhesion.

a. Apartment walls: Acrylic paint with a gloss level of 05 “Jotaproff Prima Clean

b. Apartment ceilings: Gloss level of 02 ceiling paint, Jotun Primadekk 02

c. Apartment bathroom ceiling: Should be painted with a moisture-resistant paint to prevent mold and mildew

d. Apartment doors & frames: Jotun Supreme Finish in gloss 15 or 40

e. Apartment radiators: Jotun Supreme Finish in gloss 15 or 40

f. Basement floor: As directed by the COR

g. Basements walls & ceiling: As directed by the COR

C.2.2.3 COLORS

Before starting work, the contractor shall receive written approval from the COR concerning the colors that shall be used for that work. These instructions will be given based on the sample sheets. The COR is the only person who may authorize colors not outlined in Section

C.2.2.

Deviation from the colors outlined above shall be at no increased cost to the Government.

The contractor is allowed to mix the paint on site to obtain the desired color, using the same formulas shown on the sample sheets.

C.2.2.4 RULES FOR MEASUREMENTS

Total square meter measurements for painting only the walls will be calculated by adding the length and width of the floor together, then multipling by two (2) and then multipling this by the height of the wall. (L + W x 2 x H). – minus any adjustments for windows, doors, built-in cabinets, tiles, etc.

Total square meter measurements for both ceilings and walls will be calculated by multiplying the length x the width of the floor area and then adding it to the wall calcultion made above.

C.2.2.5 PREPARATION AND PROTECTION OF WORK AREA

Painting shall not disturb or damage any fixed property (including all upholstered and hard furnishings, area rugs, installed carpet, flooring, tiles, light fixtures, or windows). The

Contractor shall move, protect, and return such property to its original position.

The contents of a furnished residence may include but is not limited to all of the following: sofas, tables, chairs, beds, nightstands, cabinets, lamps, rugs, etc. The contractor shall remove furniture and furnishings in each work area. If this is not possible, furniture and furnishings will be grouped in the center of the room. The contractor shall protect all furniture and furnishings with plastic drop cloth. After completion of the painting work, the Contractor shall return all furnishings to their original position and clean the work area free of litter and debris.

Items which are fixed to the wall but can be removed, such as light fixtures, smoke detectors, fire extinghuishers, etc., must be removed prior to the beginning of preparation and painting work. Light switches, outlet covers, windows and doors hardware must also be removed. Those furnishings which are fixed to the wall and cannot be moved must be protected by plastic tarps or painters tape as appropriate. After completion of the painting work, the

Contractor shall reinstall all items.

The Contractor shall protect floors from soiling and paint spills. The Contractor shall not wash wooden floors under any circumstances. To protect floors (of all types) from damage, the

Contractor shall use a suitable protective cover and provide ladders and scaffolding with clean rubber shoes or similar protection devices. If the Contractor spills any paint, or in any way soils the floors or carpets, a specialist floor company at the Contractor’s expense shall perform the clean-up.

Upon completing the work, the contractor must remove all paint accidentally applied to any adjoining surfaces, such as floorboards, molding, tiles, door frames, cabinets, light fixtures, towel racks, windows etc. If the contractor fails to properly protect government property, the property of the landlord or the personal property of the occupant and paint damage results, the

Consulate will detract the relevant cost for cleaning, polishing, replacing items, or whatsoever work is necessary to restore the damaged item(s).

The Contractor shall at-all-times keep the work area free from accumulations of waste materials. All protective coverings, masking tape, debris, rubbish, tools, equipment, and materials that are not the property of the Government shall be removed from Government premises and disposed of appropriately. Trash cans at the premises may not be used for trash disposal. The

Contractor shall leave the work area in a clean, neat, and orderly condition satisfactory to the COR.

Paint brushes and other tools must not be cleaned, and dirty liquids may not be emptied in wash basins, kitchen sinks or bathtubs.

The Contractor shall ensure that his/her employees do not smoke in Government residences or within 50ft of a residential building.

C.2.2.6 TECHNICAL SPECIFICATIONS FOR PAINTING WORK

(a) INTERIOR PAINTING

Paint surfaces as directed by the task order. Match paint to similar adjacent materials or surfaces.

"Paint" includes coating systems materials, primers, emulsions, enamels, stains, sealers and fillers, and other applied materials whether used as prime, intermediate or finish coats.

(1) Product Data: The Contractor shall submit manufacturer's technical information, label analysis, and application instructions for each paint material proposed for use to the COR, prior to starting work. As an attachment, list each material and cross-reference specific coating and finish system and application. Identify each material by the manufacturer's catalog number and general classification.

(2) Single Source Responsibility: Provide primers and undercoat paint produced by the same manufacturer as the finish coats.

(3) Material Quality: Provide the manufacturer's best quality trade sale type paint material. Paint material containers not displaying manufacturer's product identification will not be acceptable.

(4) Deliver materials to the job site in manufacturer's original, unopened packages and containers bearing manufacturer's name and label with trade name and manufacturer's instructions.

(5) Store materials not in use in tightly covered containers in a well-ventilated area at a minimum ambient temperature of 45 degrees F (7 degrees C). Protect from freezing. Keep storage area neat and orderly. Remove oily rags and waste daily.

(6) Project Conditions: Do not apply paint when the relative humidity exceeds

85 percent, at temperatures less than 5 degrees F (3 degrees C) above the dew point, or to damp or wet surfaces. Apply paint only in temperatures in accordance with manufacturer's specifications.

(7) Examine substrates and conditions under which painting will be performed for compliance with requirements. Do not begin application until unsatisfactory conditions have been corrected.

(8) Preparation: Remove hardware (including nails, screws and adhesive hangers, etc.) and hardware accessories, plates, light fixtures, and items in place that are not to be painted or provide protection such as taping prior to surface preparation and painting (taping includes windows, door jams, etc.).

(10) Clean and prepare surfaces to be painted following manufacturer's instructions before applying paint or surface treatments. Remove oil, dust, and direct, loose rust, mildew, peeling paint or other contamination to ensure good adhesion. In some cases, the Contractor may be requested to remove all existing coats of paint and sealers if prior paint application is showing signs of improper adhesion, such as peeling, or chipping.

All surfaces must be clean and dry. Schedule cleaning and painting so dust and other contaminants will not fall on wet, newly painted surfaces.

(11) Notify the Contracting Officer or COR of problems anticipated for any minor preparatory work required, such as but not limited to, filling nail holes, cleaning surfaces to be painted, and priming any requisite areas. Plan preparatory work as most units in residential areas will have nail holes or areas that will need to be primed or sealed.

(12) Materials Preparation: Mix and prepare paint following manufacturer's directions.

(13) Application: Apply paint following manufacturer's directions. Use applicators and techniques best suited for substrate and type of material being applied. Do not paint over dirt, rust, scale, grease, moisture, scuffed surfaces, or conditions detrimental to formation of a durable paint film.

(i) Unless otherwise specified, the contractor is to use a high-quality semi-gloss latex paint (containing no lead or mercury) for all kitchens, baths, laundry areas, doorframes, and window frames. A flat or satin flat latex base paint (containing no lead or mercury) is to be used in the remainder of the unit. The color to be used must be consistent with the balance of the room, which will normally be off-white.

Contractor shall provide samples of the color of the type of material to be painted before actual paint date is scheduled.

(ii) Provide finish coats that are compatible with primers used.

(iii) The number of coats and film thickness required is the same regardless of application method. Do not apply succeeding coats until previous coat has cured. Sand between applications where required to produce a smooth, even surface.

(iv) Apply additional coats when undercoats or other conditions show through final coat, until paint film is of uniform finish, color, and appearance.

(14) Scheduling Painting: Apply first coat to surfaces that have been cleaned, pretreated or otherwise prepared for painting as soon as practicable, and before subsequent surface deterioration. Allow sufficient time between successive coats to permit proper drying. Do not re-coat until paint has dried.

(15) Minimum Coating Thickness: Apply materials at the manufacturer's recommended spreading rate. Provide total dry film thickness of the system as recommended by the manufacturer.

(16) Prime Coats: Before application of finish coats, apply a prime coat as recommended by the manufacturer to material required to be painted or finished, and has not been prime coated.

(17) Brush Application: Brush out and work brush coats into surfaces in an even film. Eliminate cloudiness, spotting, laps, brush marks, runs, sags, ropiness, or other surface imperfections. Draw neat glass lines and color breaks.

(18) Apply primers and first coats by brush unless manufacturer's instructions permit use of mechanical applicators.

(19) Mechanical Applications: Use mechanical methods for paint application when permitted by manufacturer's recommendations, governing ordinances, and trade union regulations.

(20) Wherever spray application is used, apply each coat to provide the equivalent hiding of brush-applied coats. Do not double-back with spray equipment to build up film thickness of two coats in one pass, unless recommended by the manufacturer.

(21) Upon completion of painting, clean glass and paint-spattered surfaces. Remove spattered paint by washing, scraping or other methods, using care not to scratch or damage adjacent finished surfaces.

(22) Remove temporary protective wrappings after completion of painting operations.

(b) DRYWALL/PLASTER REPAIR

Patch defective drywall with a similar thickness and fire rated drywall. Joints must be taped in a manner, so they are not readily visible. The patch must be textured with a texture consistent with the rest of the surface being patched. All nail heads must be set and spackled.

Joints must be taped and covered with a joint compound. Spackled nail heads and tape joints must be sanded smooth, and all dust removed prior to paining. Exterior surfaces must be spackled with exterior grade compounds.

(c) PLASTER

Repair any damaged interior plaster as directed by the COR. The plaster material shall be of a similar material that matches as closely as possible the existing plaster in texture and color.

C.2.3 CLEANING STANDARDS: CARPET

The Contractor shall clean designated carpets and all upholstered furniture with professional equipment and industrial-grade cleaners. The Contractor shall remove excess liquid after cleaning to allow for the carpets and upholstered furniture to dry quickly.

The Contractor is responsible for any damage caused to items in the cleaning process and/or because of excess moisture left in carpets after cleaning.

Cleaning of carpets and upholstered furniture shall not disturb or damage any fixed property (including flooring and baseboards). The Contractor shall protect or move and return such property to its original position.

The Contractor shall move and return furnishings (such as furniture, cabinets) to their original positions after completion of cleaning. The Contractor shall clean the area and make it free of litter and debris.

C.2.4 CLEANING STANDARDS

The Contractor shall complete the following requirements and the checklist in

Attachment 1. All cleaning shall use appropriate industrial-quality cleaning supplies.

The following items and areas shall be cleaned:

a. Clean:

1. all sinks, showers including the drains with appropriate cleaning products and other porcelain surfaces,

2. mirrors,

3. tile surfaces,

4. fixtures in bathrooms, kitchens and other areas,

5. installed appliances; inside and outside

a. vacuum all carpets,

b. cleaning/spot cleaning of carpets as directed

c. mop all floors,

d. dust all closets, cabinets, and furniture;

e. dust all blinds

f. polish wood surfaces on cabinets and furniture,

g. polish fixtures; and

h. clean all balconies and other private outside areas

i. clean all widows, inside and outside, including frames

j. clean all doors, inside and outside, including frames

k. clean and sweep all storage areas internal & external

l. clean and sweep all fireplaces m.

C.2.5 GARDENING SERVICES

The Contractor shall perform, during the make-ready, the following gardening services using the checklist in Attachment 1.

The Contractor shall:

a. Clean trash and debris from all lawn, yard, and garden areas.

b. Mow lawns, trim hedges, prune trees, remove weeds, sweep sidewalks, terraces and balconies, sweep garages, sweep outdoor stairways and power wash terraces to present a neat and orderly appearance to the areas.

c. When directed by the COR, the vendor may be required to provide initial cleanup and preparation services of the garden after a period of non-occupancy. Mow lawns, trim hedges, prune trees, remove weeds, sweep sidewalks, sweep outdoor stairways, terraces and balconies, sweep garages, and power wash terraces to present a neat and orderly appearance to the areas.

C.2.6 MAINTENACE MECHANIC SERVICES

During the make ready process, the Contractor shall perform the following maintenance mechanic services using the checklist in Attachment 1.

a. Replace all caulking and silicon joints with same colored caulking or silicon material.

b. Replace shower door seal on shower doors if brittle or damaged.

c. Provide retightening, lubricating and other first echelon maintenance.

d. Changing of all light bulbs, interior & exterior light bulbs.

Except where noted by the COR, all supplies and equipment needed for the repairs shall be furnished by the Contractor.

C.3 CONTRACTOR PERSONNEL

All personnel assigned by the Contractor for the performance of the respective services shall be regular employees of the Contractor, and shall be supervised by the Contractor. There shall be no employer-employee relationship between the Government and the personnel.

Subcontractors may only be employed with the express written consent of the Contracting

Officer.

The Contractor shall provide appropriately trained personnel with the necessary tools and equipment to perform the services outlined in Section C.1.3

C.4 SUPERINTENDENCE BY CONTRACTOR

Contractor shall provide a supervisor/representative to oversee, manage and evaluate all services. The supervisor/representative shall be able to effectively speak, write and read English and Norwegian. Supervisor/representative will be available by phone and email at all times during working hours as defined in Section C.2.1. The supervisor/representative shall coordinate the performance of the contracted services with the needs of the Government.

Supervisor/representative shall be responsible for ensuring that a quality control program is implemented.

C.5 QUALITY ASSURANCE

The Contractor shall institute an appropriate inspection system including:

(a) Develop and maintain checklists of duties to be carried out

(b) Ensure these duties are carried out by the supervisory staff and senior employees, and

(c) Perform inspections at all work locations to determine whether the various services are being performed according to the contract requirements.

The Contractor shall provide copies of all inspection reports to the COR.

The Contractor shall promptly correct and impove any shortcomings and/or substandard conditions noted in such inspections. The Contractor shall bring to the attention of the

Contracting Officer or COR, for disposition, any conditions beyond the responsibility of the

Contractor.

C.6 MONTHLY REPORT

The Contractor shall render a monthly report detailing difficulties or irregularities encountered in the workplace, measures taken to correct and/or improved conditions, recommendations on process improvements, and other matters related to smooth the execution of this contact. A sample report is provided in Exhibit 4 and shall be signed by an authorized representative of the Contractor, and submitted to the COR, together with the Contractor's monthly invoice.

C.7 INSPECTION BY GOVERNMENT

The services performed and the supplies furnished for this contract will be inspected from time to time and upon completion of all make-ready services by the COR, or his/her authorized representatives, to determine that all work is being performed in a satisfactory manner, and that all supplies are of acceptable quality and standards.

The Contractor shall be responsible for any corrective action, within the scope of this contract, which may be required by the Contracting Officer as a result of such inspection.

ATTACHMENT 1:

LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

EXHIBIT 1 LIST OF GROSS SQM OF CURRENTLY HELD RESIDENTIAL PROPERTIES

EXHIBIT 2 MAKE READY CHECKLISTS

EXHIBIT 3 CONTRACTOR PERSONNEL TECHNICAL SPECIFICATIONS

EXHIBIT 4 SAMPLE MONTHLY REPORT FORM

EXHIBIT 5 CONTRACTOR FURNISHED PROPERTY

EXHIBIT 6 GOVERNMENT FURNISHED PROPERTY

EXHIBIT 1 - LIST OF GROSS SQM OF CURRENTLY HELD RESIDENTIAL PROPERTIES

Property ID Gross sqm Property ID Gross sqm

678 189 833 128

728 162 834 230

729 140 835 170

730 248 836 120

748 150 837 128

763 158 838 120

767 166 839 250

775 248 840 190

776 162 841 175

778 215 842 230

779 246 845 256

782 248 847 120

786 195 848 120

787 220 849 140

789 232 851 170

790 160 852 285

794 171 854 100

795 135 855 172

797 164 856 223

801 159 857 192

803 340 858 175

809 276 859 265

813 159 860 200

817 112 861 200

820 135 862 250

822 187 863 153

826 180 864 145

828 170 865 200

829 140 3005 141

831 270

EXHIBIT 2 - MAKE READY CHECKLISTS

1. Painting and Wall Repairs

☐ All interior walls are freshly painted in a neutral color.

☐ All holes from nails, screws, or other fixtures have been patched and sanded smooth.

☐ Any visible stains or marks on walls have been cleaned or covered.

2. Floors and Skirting Boards

☐ Floors are thoroughly cleaned (vacuumed, mopped, or polished as needed).

☐ Skirting boards/baseboards are cleaned and repainted if scuffed or worn.

3. Windows and Frames

☐ Window frames, sills, and ledges are…