19GT5026Q0077-GTM-PMSC-HVAC.pdf

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Guatemala - Preventive Maintenance Services for HVAC Water Treatment System
Solicitation number
19GT5026Q0077
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This is a Request for Quotation (RFQ) for preventive maintenance services of the HVAC Water Treatment System at the U.S. Embassy in Guatemala City. The U.S. Government intends to award a fixed-price contract to the responsible company submitting the lowest acceptable offer based on initial quotations, though discussions may be held with companies in the competitive range if necessary. Quotations are due September 4, 2026, by 5:00 PM local time, with a mandatory site visit scheduled for August 20, 2026, at 10:00 AM. Prospective offerors must submit confirmation of participation by August 17, 2026, by 10:00 AM, and may submit questions through August 21, 2026, by 10:00 AM. All submissions must be in English and provided electronically to GuatemalaBids@state.gov in MS-Word, MS-Excel, or PDF format with a maximum file size of 30MB. Offerors are required to register with the System for Award Management (SAM) prior to proposal submission and must submit Standard Form 1449, completed pricing sections, Section 5 Representations and Certifications, IRS Form W-14, and proof of SAM registration.

The contract will be for a one-year base period with up to four optional one-year periods, commencing no later than the first quarter of 2027. Services include quarterly, monthly, semi-annual, and annual preventive maintenance of condensing water systems, chilled water systems, cooling tower blowdown treatment, cooling tower makeup water filtration, closed-loop molybdate systems, chemical dosing stations, bladder tanks, submersible pumps, and raw water tank maintenance. The contractor must provide all labor, materials, chemicals, tools, testing equipment, and logistics including transportation and hotel reservations. Work shall be performed Monday through Friday between 7:30 AM and 4:30 PM, with no work on U.S. Government or local holidays. Monthly site visits at 30-day intervals are required, with written service reports due within five business days of each visit. The contractor must maintain minimum insurance coverage including $50,000 public liability for bodily injury per occurrence, workers' compensation, and employer's liability coverage. Repair work and emergency services are excluded from the contract but must be quoted at hourly labor rates and emergency response rates (24-hour availability with four-hour response time). The contractor must be a factory-authorized service provider and comply with NSF Standards, AWWA Standards, ANSI Standards, ASTM, NFPA Codes, UL Standards, and OSHA Standards. All contractor personnel require security clearance prior to site access, and identity cards will be issued by the Government. Value-Added Tax must be shown separately on all invoices.

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U.S. Embassy Guatemala August 07, 2026

Subject: Request for Quotation number 19GT5026Q0077 – Guatemala – Preventive Maintenance Services for HVAC Water Treatment System

Dear Prospective Quoter:

Enclosed is a Request for Quotation 19GT5026Q0077 – Guatemala – Preventive Maintenance Services for HVAC Water Treatment System. If you would like to submit quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.

The U.S. Government intends to award a contract to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

The Embassy intends to conduct a Site Visit. The Site Visit will be held on August 20, 2026, at 10:00 am. Prospective offerors/quoters should contact Zayda Serech at SerechZA@state.gov providing full name and copy of Personal Identification by August 17, 2026 by 10:00 am confirming their interest on participation.

Due date to receive questions for this solicitation is August 21, 2026, by 10:00 hours. Submit your questions via email to SerechZA@state.gov

Quotations are due September 04, 2026 by COB 17:00 hours. No quotations will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted.

Your quotation must be submitted electronically to GuatemalaBids@state.gov It is important to make sure the submission is made in specific size and format; in MS-Word 2007/2010 or MS- Excel 2007/2010 or Adobe Acrobat (pdf) file format. The file size must not exceed 30MB. If the file size should exceed the 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each.

In order for a quotation to be considered, you must also complete and submit the following:

1. SF-1449

2. Section I, Pricing

3. Section 5 Representations and Certifications

4. Additional information as required in Section 3

SBU - CONTRACTING AND ACQUISITIONS

5. The Offeror should submit a completed IRS Form W-14, found at www.irs.gov/w14, to ensure compliance with FAR 52.229-11;

6. Proof of SAM Registration

Offerors shall be registered in the SAM (System for Award Management) database at https://www.sam.gov prior to submittal of their offer/proposal as prescribed under FAR 4.1102.

Failure to be registered at time of proposal submission may deem the offeror’s proposal to be considered non-responsible and no further consideration will be given. Therefore, offerors are highly encouraged to register immediately if they are interested in submitting a response to this requirement. The guidelines for registration in SAM are also available at: https://www.fsd.gov/fsd-gov/learning-centersystem.do?sysparm_system=SAM“

Sincerely, Scott Dargus Contracting Officer

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR16190032

PAGE 1 OF 89 PAGES

2. CONTRACT NO.

3. AWARD/ EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER

19GT5026Q0077

6. SOLICITATION ISSUE

DATE

08/07/2026

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME Zayda A Serech

b. TELEPHONE NUMBER(No collect calls)

+5022354-0000

8. OFFER DUE DATE/

LOCAL TIME

09/04/2026 / 17:009. ISSUED BY CODE GT500 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

EDWOSB EMERGING SMALL BUSINESS

AMERICAN EMBASSY GUATEMALA CITY

Boulevard Austriaco 11-51, Zona 16, ATTN: GSO -

PROCUREMENT SECTION

Guatemala

GUATEMALA SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8 (A) SIZE STANDARD:

13b. RATING11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700) 14. METHOD OF SOLICITATION

x RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

AMERICAN EMBASSY GUATEMALA CITY

Boulevard Austriaco 11-51 Zona 16, ATTN:

GSO

GUATEMALA CITY

GUATEMALA

AMERICAN EMBASSY GUATEMALA CITY

Boulevard Austriaco 11-51, Zona 16, ATTN: GSO - PROCUREMENT SECTION

Guatemala

GUATEMALA

CODE FACILITY

CODE

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY GUATEMALA CITY

1A. AVENIDA 7-41, ZONA 10, ATTN: CASHIER

GUATEMALA

GUATEMALA

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) x 27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA x ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _ __ COPIES

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _ _______________ OFFER DATED

_ __________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS

TO ITEMS:30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

AUTORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

ITEM NO. 20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

_______________________________32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK NUMBER

PARTIAL FINAL

COMPLETE PARTIAL FINAL

38. S/R ACCOUNT NO. 39. S/R VOUCHER NO. 40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19GT5026Q0077, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19GT5026Q0077, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

• Exhibit A – HVAC Water Treatment System.

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION FACTORS

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Offeror Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19GT5026Q0077

PRICES, BLOCK 23

1. SCOPE OF SERVICES

The U.S. Embassy in Guatemala requires Preventive Maintenance Services for HVAC Water Treatment System. To execute this work, including logistics, customs, shipping, transportation, labor, water treatment chemicals, tools, water treatment testing kits/equipment, administrative and all associated management support functions.

The purpose of this scope of work is to define the requirements for the planning, procurement, and maintenance of the HVAC Water Treatment System located at the Embassy Compound. The intent of this service contract is to preserve the current piping and HVAC equipment and establish a cost-effective water treatment program to control water related problems such as corrosion, scaling, general deposits, and microbiological fouling and meet water treatment goals. All work shall be executed in accordance with the project Statement of Work, approved water treatment chemicals, associated contract documents and be compliant with all applicable safety, equipment and building codes and standards.

The water treatment service contract will include but not limited to combinations of physical methods, chemical methods, equipment servicing and testing to control water-related problems of the HVAC Water Treatment. All work shall comply with the requirements described in the following, as a minimum:

• NSF Standards (National Sanitation Foundation)

• AWWA Standards (American Water Works Association) ANSI Standards

• SDS Regulations

• ASTM D

• NFPA Codes

• UL Standards

• IEEE Standards

• NEMA Standards

• OSHA Standards

• And all applicable manufacturer O&M and installation instructions/requirements.

These services shall result in all systems being serviced under this contract being in good operational condition when activated. The Contractor shall provide all necessary technical and mechanical, supervision, and preventive maintenance materials to efficiently accomplish the required services. The Contractor shall provide preventive maintenance services for HVAC Water Treatment Systems as specified in Continuation to SF-1449, Schedule of Supplies/Services, Block 20, Description/Specifications/Work Statement.

The U.S. Embassy – Guatemala will not provide any equipment for the performance of these services.

1.1 Type of Contract. The Government intends to award a fixed price contract. Prices for all Contract Line Item Numbers (CLIN) shall include proper disposal of toxic substances as per Item 8.1 where applicable. No additional sums will be payable for any escalation in the cost of materials, equipment, or labor, or because of the contractor's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required. The contract price will not be adjusted due to fluctuations in currency exchange rates.

1.2 Period of Performance. The Contract will be for a period of one-year and will include up to a maximum of four one-year optional periods of performance and will be expected to commence no later than the last quarter of 2026 or first quarter of 2027.

1.3 Value Added Tax. The Contractor shall include VAT as a separate charge on the pricing chart and shall include VAT on all Invoices submitted for payment.

2 PRICING

The rates below include all costs associated with providing preventive maintenance services in accordance with the attached scope of work, and the manufacturer’s warranty including materials, labor, insurance (see FAR 52.228-4 and 52.228-5), overhead, profit and GST (if applicable).

2.1 Base Year. The Contractor shall provide the services shown below for the base period of the contract and continuing for a period of 12 months.

CLIN Description Quantity of Equipment

Type of services

No. of service

Unit price / service ($/Q)

Total per year ($/Q)

Condensing Water System. Condensing water filtration unit:

Suction diffuser.

Pump and motor. Control Pane3l/Pump Starter.

Pressure Gauges.

SRV-833 Solids Recovery Vessel.

EFS (Electric Actuated Fail- Safe. Ball Valve w/ controller).

1 Quarterly 4

Chilled Make up Water System.

Skid # 5:

Pumps and Motors. Pressure gauges/transmitters.

Control panel.

Structure maintenance.

1 Monthly 12

Cooling Towers Blowdown.

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon).

2 Quarterly 4

Cooling Tower Make Up Water Filtration Units.

Maintenance and inspection for skid and vessels components and structure.

1 Quarterly 4

CLOSED LOOP

(MOLYBDATE).

A. Inspect system and perform complete water analysis.

B. Perform Corrosion Coupons analysis, replace if necessary.

1 Quarterly 4

Cooling Towers Blowdown (MODEL: (2)

30X60 ASME, 100).

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon):

Vessels, Valves, pressure gauges, piping, hoses, control panel.

2 Annually 1

Cooling Tower Make Up Water Filtration Units.

Maintenance and inspection for skid and vessels components and structure.

Valves, pressure gauges, piping, hoses, control panel.

1 Annually 1

Gemini Dual Containment Tanks.

Perform maintenance and inspection of the chemical tanks and peristaltic pumps.

1 Quarterly 4

Transfer Pumps and Control Skid 1.

Pumps and motors.

Control panel. Structure.

Static mixer.

1 Quarterly 4

Signet Rotor X-Flow Sensors - Chemical Feed System at Transfer Pumps Skid.

1 Semi Annually. 2

Bladder Tanks.

Perform Maintenance (O&M manual).

2 Annually. 1

Duplex Submersible Pumps.

Pumps and motors.

Control panel.

Pressure transmitters.

Piping.

2 Annually. 1

013 Chemical Dosing Station. 1 Quarterly. 4

2.2 Option Year 1. The Contractor shall provide the services shown below for Option Year 1 of the contract and continuing for a period of 12 months.

Sensors, Piping, Peristaltic pumps, hoses and fixtures, actuators, control panel, structure (Walchem and Cooling towers).

Raw and Make-Up Water Tank.

Cleaning and sanitization.

1 Annually, 1

Water Analysis.

Physicochemical Water Analysis (Open and Closed Loop – Laboratory analysis).

1 Annually 1

016 Reports 1 Annual 1

017 Liability Insurance 1 Annual --

018 DBA Insurance 1 Annual --

Total Base Year

CLIN Description Quantity of Equipment

Type of services

No. of service

Unit price / service ($/Q)

Total per year ($/Q)

Condensing Water System. Condensing water filtration unit:

Suction diffuser.

Pump and motor. Control Pane3l/Pump Starter.

Pressure Gauges.

SRV-833 Solids Recovery Vessel.

EFS (Electric Actuated Fail- Safe. Ball Valve w/ controller).

1 Quarterly 4

Chilled Make up Water System.

Skid # 5:

Pumps and Motors. Pressure gauges/transmitters.

Control panel.

Structure maintenance.

1 Monthly 12

Cooling Towers Blowdown.

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon).

2 Quarterly 4

004 Cooling Tower Make Up Water Filtration Units. 1 Quarterly 4

Maintenance and inspection for skid and vessels components and structure.

CLOSED LOOP

(MOLYBDATE).

A. Inspect system and perform complete water analysis.

B. Perform Corrosion Coupons analysis, replace if necessary.

1 Quarterly 4

Cooling Towers Blowdown (MODEL: (2)

30X60 ASME, 100).

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon):

Vessels, Valves, pressure gauges, piping, hoses, control panel.

2 Annually 1

Cooling Tower Make Up Water Filtration Units.

Maintenance and inspection for skid and vessels components and structure.

Valves, pressure gauges, piping, hoses, control panel.

1 Annually 1

Gemini Dual Containment Tanks.

Perform maintenance and inspection of the chemical tanks and peristaltic pumps.

1 Quarterly 4

Transfer Pumps and Control Skid 1.

Pumps and motors.

Control panel. Structure.

Static mixer.

1 Quarterly 4

Signet Rotor X-Flow Sensors - Chemical Feed System at Transfer Pumps Skid.

1 Semi Annually. 1

Bladder Tanks.

Perform Maintenance (O&M manual).

2 Annually. 1

Duplex Submersible Pumps.

Pumps and motors.

Control panel.

Pressure transmitters.

Piping.

2 Annual 1

Chemical Dosing Station.

Sensors, Piping, Peristaltic pumps, hoses and fixtures, actuators, control panel, 1 Quarterly. 1

2.3 Option Year 2. The Contractor shall provide the services shown below for Option Year 2 of the contract and continuing for a period of 12 months.

structure (Walchem and Cooling towers).

Raw and Make-Up Water Tank.

Cleaning and sanitization .

1 Annually, 1

Water Analysis.

Physicochemical Water Analysis (Open and Closed Loop – Laboratory analysis).

1 Annually 1

016 Reports 1 Annual 1

017 Liability Insurance 1 Annual --

018 DBA Insurance 1 Annual --

Total Option Year 1.

CLIN Description Quantity of Equipment

Type of services

No. of service

Unit price / service ($/Q)

Total per year ($/Q)

Condensing Water System. Condensing water filtration unit:

Suction diffuser.

Pump and motor. Control Pane3l/Pump Starter.

Pressure Gauges.

SRV-833 Solids Recovery Vessel.

EFS (Electric Actuated Fail- Safe. Ball Valve w/ controller).

1 Quarterly 4

Chilled Make up Water System.

Skid # 5:

Pumps and Motors. Pressure gauges/transmitters.

Control panel.

Structure maintenance.

1 Monthly 12

Cooling Towers Blowdown.

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon).

2 Quarterly 4

004 Cooling Tower Make Up components and structure.

CLOSED LOOP

(MOLYBDATE).

A. Inspect system and perform complete water analysis.

B. Perform Corrosion Coupons analysis, replace if necessary.

1 Quarterly 4

Cooling Towers Blowdown (MODEL: (2)

30X60 ASME, 100).

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon):

Vessels, Valves, pressure gauges, piping, hoses, control panel.

2 Annually 1

Cooling Tower Make Up Water Filtration Units.

Maintenance and inspection for skid and vessels components and structure.

Valves, pressure gauges, piping, hoses, control panel.

1 Annually 1

Gemini Dual Containment Tanks.

Perform maintenance and inspection of the chemical tanks and peristaltic pumps.

1 Quarterly 4

Transfer Pumps and Control Skid 1.

Pumps and motors.

Control panel. Structure.

Static mixer.

1 Quarterly 4

Signet Rotor X-Flow Sensors - Chemical Feed System at Transfer Pumps Skid.

1 Semi Annually. 1

Bladder Tanks.

Perform Maintenance (O&M manual).

2 Annually. 1

Duplex Submersible Pumps.

Pumps and motors.

Control panel.

Pressure transmitters.

Piping.

2 Annual 1

Chemical Dosing Station.

Sensors, Piping, Peristaltic pumps, hoses and fixtures, actuators, control panel,

2.4 Option Year 3. The Contractor shall provide the services shown below for Option Year 3 of the contract, and continuing for a period of 12 months.

structure (Walchem and Cooling towers).

Raw and Make-Up Water Tank.

Cleaning and sanitization .

1 Annually, 1

Water Analysis.

Physicochemical Water Analysis (Open and Closed Loop – Laboratory analysis).

1 Annually 1

016 Reports 1 Annual 1

017 Liability Insurance 1 Annual --

018 DBA Insurance 1 Annual --

Total Option Year 2.

CLIN Description Quantity of Equipment

Type of services

No. of service

Unit price / service ($/Q)

Total per year ($/Q)

Condensing Water System. Condensing water filtration unit:

Suction diffuser.

Pump and motor. Control Pane3l/Pump Starter.

Pressure Gauges.

SRV-833 Solids Recovery Vessel.

EFS (Electric Actuated Fail- Safe. Ball Valve w/ controller).

1 Quarterly 4

Chilled Make up Water System.

Skid # 5:

Pumps and Motors. Pressure gauges/transmitters.

Control panel.

Structure maintenance.

1 Monthly 12

Cooling Towers Blowdown.

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon).

2 Quarterly 4

004 Cooling Tower Make Up components and structure.

CLOSED LOOP

(MOLYBDATE).

A. Inspect system and perform complete water analysis.

B. Perform Corrosion Coupons analysis, replace if necessary.

1 Quarterly 4

Cooling Towers Blowdown (MODEL: (2)

30X60 ASME, 100).

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon):

Vessels, Valves, pressure gauges, piping, hoses, control panel.

2 Annually 1

Cooling Tower Make Up Water Filtration Units.

Maintenance and inspection for skid and vessels components and structure.

Valves, pressure gauges, piping, hoses, control panel.

1 Annually 1

Gemini Dual Containment Tanks.

Perform maintenance and inspection of the chemical tanks and peristaltic pumps.

1 Quarterly 4

Transfer Pumps and Control Skid 1.

Pumps and motors.

Control panel. Structure.

Static mixer.

1 Quarterly 4

Signet Rotor X-Flow Sensors - Chemical Feed System at Transfer Pumps Skid.

1 Semi Annually. 1

Bladder Tanks.

Perform Maintenance (O&M manual).

2 Annually. 1

Duplex Submersible Pumps.

Pumps and motors.

Control panel.

Pressure transmitters.

Piping.

2 Annual 1

Chemical Dosing Station.

Sensors, Piping, Peristaltic pumps, hoses and fixtures,

2.5 Option Year 4. The Contractor shall provide the services shown below for Option Year 4 of the contract, and continuing for a period of 12 months.

actuators, control panel, structure (Walchem and Cooling towers).

Raw and Make-Up Water Tank.

Cleaning and sanitization .

1 Annually, 1

Water Analysis.

Physicochemical Water Analysis (Open and Closed Loop – Laboratory analysis).

1 Annually 1

016 Reports 1 Annual 1

017 Liability Insurance 1 Annual --

018 DBA Insurance 1 Annual --

Total Option Year 3.

CLIN Description Quantity of Equipment

Type of services

No. of service

Unit price / service ($/Q)

Total per year ($/Q)

Condensing Water System. Condensing water filtration unit:

Suction diffuser.

Pump and motor. Control Pane3l/Pump Starter.

Pressure Gauges.

SRV-833 Solids Recovery Vessel.

EFS (Electric Actuated Fail- Safe. Ball Valve w/ controller).

1 Quarterly 4

Chilled Make up Water System.

Skid # 5:

Pumps and Motors. Pressure gauges/transmitters.

Control panel.

Structure maintenance.

1 Monthly 12

Cooling Towers Blowdown.

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon).

2 Quarterly 4

004 Cooling Tower Make Up components and structure.

CLOSED LOOP

(MOLYBDATE).

A. Inspect system and perform complete water analysis.

B. Perform Corrosion Coupons analysis, replace if necessary.

1 Quarterly 4

Cooling Towers Blowdown (MODEL: (2)

30X60 ASME, 100).

Treatment and Filtration Skids.

Perform maintenance to components and structure (Multimedia and Carbon):

Vessels, Valves, pressure gauges, piping, hoses, control panel.

2 Annually 1

Cooling Tower Make Up Water Filtration Units.

Maintenance and inspection for skid and vessels components and structure.

Valves, pressure gauges, piping, hoses, control panel.

1 Annually 1

Gemini Dual Containment Tanks.

Perform maintenance and inspection of the chemical tanks and peristaltic pumps.

1 Quarterly 4

Transfer Pumps and Control Skid 1.

Pumps and motors.

Control panel. Structure.

Static mixer.

1 Quarterly 4

Signet Rotor X-Flow Sensors - Chemical Feed System at Transfer Pumps Skid.

1 Semi Annually. 1

Bladder Tanks.

Perform Maintenance (O&M manual).

2 Annually. 1

Duplex Submersible Pumps.

Pumps and motors.

Control panel.

Pressure transmitters.

Piping.

2 Annual 1

Chemical Dosing Station.

Sensors, Piping, Peristaltic pumps, hoses and fixtures,

2.6 Summary.

Total for all years: Base Year $/Q__________ Option Year 1 $/Q__________ Option Year 2 $/Q__________ Option Year 3 $/Q__________ Option Year 4 $/Q__________

TOTAL $/Q__________

2.7 Repair option. Repairs are NOT included under this contract and are to be done outside this contract. However, the Contractor shall have current labor rates in the event that there is an issue discovered during the preventive maintenance of the specified equipment. Please provide your current labor rates in the Repair Option fields below. As stated in 7.1.3 any necessary repairs or parts will be submitted for approval and then billed against a separate Purchase Order (PO). The Contractor is not approved to do any additional work without approval.

Repair Labor Rates

Base Year $/Q__________/hr.

Option Year 1 $/Q__________/hr.

Option Year 2 $/Q__________/hr Option Year 3 $/Q__________/hr Option Year 4 $/Q__________/hr

2.8 Emergency Service Option. Emergency Service is NOT included under this agreement and will be billed outside the contract. However, we would like to have the rates in the event of an emergency. Emergency Service, with a four-hour response time, must be available 24-actuators, control panel, structure (Walchem and Cooling towers).

Raw and Make-Up Water Tank.

Cleaning and sanitization .

1 Annually, 1

Water Analysis.

Physicochemical Water Analysis (Open and Closed Loop – Laboratory analysis).

1 Annually 1

016 Reports 1 Annual 1

017 Liability Insurance 1 Annual --

018 DBA Insurance 1 Annual --

Total Option Year 4.

hours per day, 365 days a year. Submit cost for Emergency Services below. Please indicate how the emergency service will be billed (hourly, trip charge, etc.).

Emergency Service Rates

Base Year $/Q_______________ Option Year 1 $/Q_______________ Option Year 2 $/Q_______________ Option Year 3 $/Q_______________ Option Year 4 $/Q_______________

3 NOTICE TO PROCEED

After Contract award and submission of acceptable insurance certificates and copies of all applicable licenses and permits have been provided, the Contracting Officer will issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) calendar days from date of Contract award unless the Contractor agrees to an earlier date) on which performance shall start.

4 EQUIPMENT AND PERFORMANCE REQUIREMENTS

4.1 This Statement of Work (SOW) describes the preventive maintenance and testing services and deliverables to be performed by the Contractor at the U.S. Embassy Guatemala City, Guatemala.

4.2 The assigned Contracting Officer and Contracting Officer's Representative are the sole points of contact for all technical and contractual discussions or issues regarding the scope of work and its intent and execution. The Contractor shall take no direction verbal or otherwise from United States Government (USG) personnel other than the Contracting Officer or Contract Officer's Representative.

4.3 This Statement of Work requires the Contractor to provide site assessment and survey services, project management, professional water treatment services, water treatment logistics and material procurement services, preventive maintenance and testing services, cost estimating and scheduling services, and general support services for this water treatment maintenance contract.

4.4 This statement of work and applicable deliverables and documents as developed by the

Contractor and accepted by the USG shall serve as the basis for describing and delineating the scope of the required services and work limits for service contract to be furnished and executed by the Contractor.

4.5 All deliverables, documents, proposals, etc. submitted by the Contractor under this statement of work shall remain the property of the U.S. Government. All U.S. Government documents and data provided to the Contractor shall remain the property of the U.S. Government. The Contractor shall limit duplication and dissemination of all U.S. Government documents and Contractor developed documents under this statement of work to/within the Contractor’s execution team. Duplication or distribution of project documents outside the Contractor’s team is strictly prohibited without the express written approval and authorization of the Contracting Officer.

4.6 Upon completion of each service visit all documents, electronic media, photos, etc. shall be submitted to the Government, including all documents and data the Government provided to the Contractor. All service contract documents and media shall be submitted to the Government along with the Contractor’s service report. The technician shall sign off on every task specified in the Statement of Work and will provide a typewritten copy of their report to the COR or the COR's designate within five business days of each maintenance visit.

4.7 The Contractor shall schedule, coordinate, and arrange all work to cause the least interference with the normal occurrence of post operations. In those cases where some interference is unavoidable, the Contractor shall make every effort to minimize the impact of the interference and its effects on the occupants or users. All detailed work schedules required by this statement of work shall be electronically documented and updated and made available to the Contracting Officer's Representative (COR) upon request, oral or written. If the COR determines that the Contractor’s schedule conflicts with critical post operations, the Contractor shall modify the schedule as required.

4.8 The Contractor shall ensure that all Embassy/Post facilities, equipment and systems recommended for and maintained or installed by the Contractor are done so with the highest quality and cost effective materials, finishes, fixtures, equipment and system that provide for sustained operational reliability, dependability and durability. The Contractor shall assure that the equipment/water treatment chemicals furnished and installed are maintainable and equipment/parts can be readily replaced with locally available supplies and services as practical, taking into consideration local economy and resources. The Contractor shall utilize reliability-centered maintenance (RCM) principles and methodologies during and for all project activities and tasks. Uniformity of parts and components shall be taken into consideration to maximize part interchangeability with other existing Post systems. Except as otherwise directed by the Contracting Officer all parts, materials, components, equipment, systems, etc. furnished by the Contractor shall be new – not used or manufactured by third party entities. Except as otherwise directed by the Contracting Officer, all replacement or warranty parts shall be new and equal to or better than manufacturer recommended replacements.

4.9 After reviewing the US Government Statement of Work and provided technical data by the

Contractor, any discrepancies, errors, conflicts, etc. that are discovered by the Contractor, the Contractor shall forward those items to the CO via written correspondence. Submittal of this written correspondence shall be completed within 3 days upon receipt of the US Government Statement of Work.

4.9.1 The Contractor will not use any method or substances which may cause damage to the equipment or systems. Any damage or loss through negligence and/or maintenance practices by the Contractor, Sub-contractor, or Contractor's staff shall be the entirely the responsibility of the Contractor. The U.S. Embassy Guatemala City, Guatemala will require the Contractor to repair/replace any damaged systems or pay for the cost of rectification.

4.9.2 The Contractor must, for the duration of the contracted Services, continue to maintain a quality control process which has been agreed to by the U.S. Embassy Guatemala City, Guatemala COR and the Contractor.

4.9.3 The Contractor shall provide the technician’s resume and training documentations within 20 days of the notice to proceed.

4.9.4 The provider must be a factory authorized service provided of the installed equipment. The qualified vendor must provide a compliance program to ensure the plant is operating in compliance with the manufacture’s standards.

5 CONTRACTING OFFICER’S REPRESENTIVE and POST CONTROL OFFICER

5.1 All technical questions concerning the scope and requirements of the U.S. Embassy Guatemala

City, Guatemala water treatment service contract shall be directed to the Contracting Officer’s Representative (COR):

- COR – FAC/Mechanical Engineer

5.2 The Post Control Officer (PCO) will be the contractor’s point of contact at the U.S. Embassy, Guatemala. All questions concerning coordination of service activities while at post shall be directed to the Post Control Officer, with weekly reporting to the COR:

- PCO – FAC/Post Control Officer

6 PERFORMANCE CRITERIA

6.1 Performance Objective. The objective of this Agreement is to provide, within the Term of this

Contract, a professional level of service, which provides:

• US Embassy satisfaction in respect to the maintenance of water treatment systems and prompt reaction to any change in arrangements or operational requirements of the US Embassy;

• compliance with the statutory and regulatory provisions of the laws of the jurisdiction;

• best in class practices within the industry;

• risk reduction for the US Embassy;

• preservation of asset value; and

• reduction in operating costs.

The Service Contractor agrees that its performance under the Contract shall be measured against performance criteria specified in this document or otherwise agreed at the time of commencement.

6.2 Performance Benchmarks. The Service Contractor must for the duration of the contracted

Services continue to maintain a quality control process, which has been agreed by the US Embassy and the Service Contractor.

The Service Contractor must allow the US Embassy access to the quality control system as well as the relevant quality systems of its subcontractors so as to enable monitoring and quality auditing of the maintenance service. The US Embassy may reject any aspect of the Services that fails to comply with the requirements of the Contract, or its quality system, at any time.

6.3 Performance Monitoring and Reporting. The Service Contractor shall monitor its own performance against the criteria and benchmarks identified in this document and shall provide reports when required by the US Embassy.

6.4 Work Schedules. The Contractor shall maintain work schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. The Contractor shall deliver standard services between the hours of 7:30 AM and 16:30 PM Monday through Friday. No work shall be performed on US Government and local holidays. Please refer to Addendum to Contract Clauses FAR and DOSAR Clauses not prescribed in Part 12 for a detailed list of Holidays.

7 ACCESS TO GOVERNMENT BUILDINGS AND STANDARDS OF CONDUCT

7.1 General. The Contractor shall designate a representative who shall supervise the Contractor’s technicians and be the Contractor’s liaison with the American Embassy. The Contractor’s employees shall be on-site only for contractual duties and not for any other business or purpose.

Contractor employees shall have access to the equipment and equipment areas and will be escorted by Embassy personnel.

7.2 Personnel Security. The Government reserves the right to deny access to U.S.-owned and

U.S.-operated facilities to any individual. The Contractor shall provide the names, biographic data and police clearance on all Contractor personnel who shall be used on this Contract prior to their utilization. Submission of information shall be made within 10 days of award of contract. No technician will be allowed on site without prior authorization. Note: this may include cleared personnel if advance notice of visit is not given at least one week before the scheduled visit.

7.2.1 Vehicles. Contractor vehicles will not be permitted inside the Embassy compound without prior approval. If you need to have vehicle access, please submit your vehicle information (Make, Model, License Plate #) along with a written justification as to why access is necessary. This should be submitted to the Facility Manager at least one (1) week prior to the visit.

7.2.2 Government shall issue identity cards to Contractor personnel, after they are approved.

Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

7.3 Security Clearances. All Work locations under this contractor that are designated as non-CAA areas may be performed by un-cleared American or local workers. However, all work done in CAA and PCC areas shall be performed by cleared American Construction personnel as needed to complete the services. The Contractor shall work closely with the COR, the Post Facility Manager (FM) or the General Services Officer (GSO).

7.4 Standards of Conduct.

7.4.1 General. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to employees as may be necessary. Each Contractor employee shall adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

7.4.2 Neglect of Duties. Neglect of duties shall not be condoned. This includes sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

7.4.3 Disorderly Conduct. The Contractor shall not condone disorderly conduct, use of abusive or offensive language, quarreling, and intimidation by words, actions, or fighting. Also included is participation in disruptive activities that interfere with normal and efficient Government operations.

7.4.4 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances which produce similar effects.

7.4.5 Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These circumstances include but are not limited to the following actions: falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records; unauthorized use of Government property, theft, vandalism, or immoral conduct; unethical or improper use of official authority or credentials; security violations; organizing or participating in gambling in any form; and misuse of weapons.

7.4.6 Key Control. The Contractor will not be issued any keys. The keys will check out from Post 1 by a “Cleared American” escort on the day of service requirements.

7.4.7 Notice to the Government of Labor Disputes. The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

8 SCHEDULED PREVENTIVE MANTEINANCE

8.1 The Contractor shall perform preventive maintenance as outlined in Exhibit A – HVAC Water

Treatment System. The objective of scheduled preventive maintenance is to eliminate system malfunction, breakdown and deterioration when units are activated/running.

8.2 All equipment, chemicals, and testing procedures and kits shall be approved by the COR prior to use in the service contract.

8.3 The Contractor will be responsible for submitting the manufacture specifications, SDS sheets and equipment cut sheets for all equipment, chemicals (including chemical composition), and testing procedures in both English and Spanish languages.

8.4 HVAC Water Treatment System:

8.4.1 The Contractor shall use a molybdate based corrosion and scale inhibitor designed for closed hot and chilled recirculating water systems. The molybdate shall be in a liquid form with a pH level ranging from 10.8 to 12.5. The density of the molybdate shall be between

1.03 to 1.07 kg/L. The molybdate shall not contain any sodium nitrites. The chemicals shall be compatible with propylene glycol. The chemical composition of the molybdate shall contain at the minimum the following chemicals: Sodium Molybdate, Sodium Hydroxide, Sodium Tetraborate, and Pentahydrate.

8.4.2 The Contractor shall provide propylene glycol and maintain a 30% concentration in the chilled water systems. The glycol shall contain propylene with inhibitors and meet all specification requirements as the “Dowfrost” by Dow Chemical Company or approved equal.

8.4.3 The hot water/chilled water filter media shall be rated at 98 percent efficiency for 20 micrometer particulates. The filters shall fit in the Embassy’s current filtration unit.

8.4.4 The hot and chilled water shall be maintained with the parameters specified in Exhibit A

– HVAC Water Treatment System.

9 SAFETY HEALTH AND ENVIROMENTAL MANAGEMENT (SHEM)

8.1 The Service Contractor shall take all reasonable and proper safety precautions to prevent death or injury to any person or damage to any property at the US Embassy Guatemala City, Guatemala and in particular all equipment used by the Service Contractor shall be used in such a manner and maintained so as to minimize the danger of accident, death, injury, loss or damage arising from the use of such equipment. In addition to relevant statutory requirements, standards and other provisions of this Contract, the Service Contractor shall have the following requirements:

• Numbers (CLIN) shall include proper disposal of toxic substances where applicable.

• The Service Contractor’s personnel shall be knowledgeable with and adhere to all relevant occupational health and safety legislation and MSDS sheets.

• All electrical equipment and associated materials for the Services Contract comply with

UL requirements.

• Follow all NFPA guidelines against fire, production of smoke or the venting of any noxious substances

• Ensure that the Service Contractor’s personnel comply with all safety procedures and requirements

• Ensure that the Service Contractor’s personnel are adequately trained and instructed in the safe and correct usage, handling and operation of materials and equipment relevant to the Services and provide reasonable proof of such to the US Embassy Guatemala City on request.

• Ensure the Service Contractor’s personnel are certified as having completed occupational health and safety training and have been issued all the necessary Personal Protection Equipment (PPE) required for safe implementation of this contract;

• Training program(s) shall be presented and must satisfy the US Embassy Guatemala City during the submittal process.

9 DELIVERABLES AND MAINTENANCE SPECIFICATION DETAILS

9.1 Precedence of Specifications. If and to the extent that there is an inconsistency between this maintenance specification and any Manufacture’s maintenance specification, the Manufacture’s maintenance specification shall prevail.

9.2 The HVAC Water treatment Contractor shall provide both the required chemical products and necessary services to apply the chemicals, monitor their performance, and report the results.

The water treatment service contract shall:

1) preserve the interior waterside of current piping and HVAC equipment

2) reduce operating costs and establish a cost-effective water treatment program to control water related problems such as corrosion, scaling, general deposits, and microbiological fouling, and

3) ensure the proper operation of water treatment equipment.

9.3 The water treatment Contractor shall provide a “support service water treatment” contract.

The support service water treatment contract shall involve joint responsibilities between the embassy facility management staff and the water treatment vendor.

9.4 The support service water treatment program shall consist of the embassy facility management staff conducting routine (daily, weekly) water treatment tests of the HVAC and water treatment system and emailing the results to the water treatment Contractor on a weekly basis. The Contractor will then be responsible for conducting a technical analysis of the weekly water treatment testing results from the embassy. The Contractor will then respond to the embassy within 24 hours to direct the embassy facility management staff to make any changes to the chemical dosages and/or equipment operations as necessary.

9.5 The water treatment Contractor shall visit the embassy on a monthly basis at 30-day consecutive intervals. The Contractor shall be responsible for all logistics including but not limited to transportation and hotel reservations for their staff.

9.6 The water treatment Contractor shall provide good chemicals and have a storage life expectance of at least 1 year.

9.7 The water treatment Contractor shall establish minimum and maximum control ranges for each treatment chemical and avoid unnecessary high levels of chemicals to mitigate cost and adverse chemical reactions from improper high level chemical dosage.

9.8 The water treatment Contractor shall perform the required services as described in the following SOW attachments, as applicable in Exhibit A – HVAC Water Treatment System.

9.9 The water treatment Contractor shall provide hours of familiarization annually in both English and Spanish to acquaint operators in the necessary water treatment tests, the control ranges for each treatment chemical, safe handling of equipment and chemicals, and new water treatment procedures/technologies.

9.10 The water treatment Contractor shall review the facility water treatment logs and the operating logs to verify the chemicals are within design parameters.

9.11 The water treatment Contractor shall discuss the water treatment conditions with the Facility Manager and operating engineers on a monthly basis and follow up with a written service report within 5 business days after each visit. The report shall be in English and contain the results of water treatment Contractor’s on-site and laboratory tests, comment on the status of each system, and specific recommendations for action if necessary.

The following items shall be delivered under this contract:

Description QTY Delivery Date Deliver to Names, biographic data, police clearance on Contractor personnel (#7.2)

1 10 days after contract award COR

Certificate of Insurance (#10.2) 1 10 days after contract award CO Checklist signed by Contractor’s employee

1 After completion of each maintenance service

COR

Invoice (#14) 1 After completion of each maintenance service

COR

10 INSURANCE REQUIREMENTS

10.1 Personal Injury, Property Loss or Damage (Liability). The Contractor assumes absolute responsibility and liability for any and all personal injuries or death and property damage or losses suffered due to negligence of the Contractor’s personnel in the performance of this Contract. The Contractor’s assumption of absolute liability is independent of any insurance policies.

10.2 Insurance. The Contractor, at its own expense, shall provide and maintain during the entire period of performance of this Contract, whatever insurance is legally necessary. The Contractor shall carry the following minimum insurance:

Public Liability Insurance

Comprehensive General Liability Bodily injury $50,000.00 per occurrence Workers' Compensation and Employer's Liability Workers' Compensation and Occupational Disease $50,000.00 Statutory, as required by host country law Employer's Liability $50,000.00

Workers’ Compensation and Employer’s Liability

10.3 Worker's Compensation Insurance. The Contractor agrees to provide all employees with worker's compensation benefits as required under local laws (see FAR 52.228-4 “Worker’s Compensation and War-Hazard Insurance Overseas”).

11 LOCAL LAW REGISTRATION

If the local law or decree requires that one or both parties to the contract register the contract with the designated authorities to ensure compliance with this law or decree, the entire burden of this registration shall rest upon the Contractor. Any local or other taxes which may be assessed against the Contract shall be payable by the Contractor without Government reimbursement.

12 QUALITY ASSURANCE PLAN (QAP).

12.1 Plan. This plan is designed to provide an effective surveillance method to promote effective

Contractor performance. The QAP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the Contract. The role of the Government is to conduct quality assurance to ensure that Contract standards are achieved.

Performance Objective SOW Para Performance Threshold Services.

Performs all services set forth in the Statement of Work (SOW)

1 thru 14 & Exhibit A

All required services are performed and no more than one

(1) customer complaint is received per month

12.2 Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

12.3 Standard. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

12.4 Procedures.

12.4.1 If any Government personnel observe unacceptable services, either incomplete work or required services not being performed, they will immediately contact the COR.

12.4.2 The COR will complete appropriate documentation to record the complaint.

12.4.3 If the COR determines the complaint is invalid, the COR will advise the complainant. The

COR will retain the annotated copy of the written complaint for his/her files.

12.4.4 If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

12.4.5 The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

12.4.6 If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor shall notify the COR. The COR will review the matter to determine the validity of the complaint

12.4.7 The COR will consider complaints as resolved unless…

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