19GE5026Q0075_Attachment 2-ScheduleClauses.pdf

Attachment 2- RFQ 19GE5026Q0075

Table of Contents

THE SCHEDULE

A. PRICING

A.1 Excise Tax – James Zadroga 9/11 Victims Health and Compensation

Act of 2010 Notice

B. STATEMENT OF WORK

C. CONTRACT ADMINISTATIVE REQUIREMENTS AND PROCEDURES

C.1 Deliverables and Reports Requirements

C.2 Miscellaneous Contractor Requirements

C.3 Physical and Information Security Requirements

C.4 Changes in Ownership

D. TASK ORDERS / INVOICES

D.1 Task Order

D.2 Start / Period of Performance

D.3 Invoices, Review and Payment

E. CONTRACT ADMINISTRATION DATA

CONTRACT CLAUSES

FAR 52.252-2 Clauses Incorporated by Reference (Feb 1998)

FAR 52.203-6, Restrictions on Subcontractor Sales to the Government

Alternate I (Nov 2021)

52.203-7 Anti-Kickback Procedures (Jun 2020)

FAR 52.203-13, Contractor Code of Business Ethics and Conduct (Nov 2021)

FAR 52.203-17, Contractor Employee Whistleblower Rights (Nov 2023)

FAR 52.203-19, Prohibition on Requiring Certain Internal Confidentiality

Agreements or Statements (Jan 2017)

FAR 52.204-9, Personal Identity Verification of Contractor Personnel (Jan 2011)

FAR 52.222-50, Combating Trafficking in Persons (Oct 2025) (RFO

DEVIATION January 30, 2026)

FAR 52.224-3, Privacy Training (Jan 2017)

FAR 52.226-8, Encouraging Contractor Policies to Ban Text Messaging While

Driving (May 2024)

FAR 52.228-3, Workers’ Compensation Insurance (Defense Base Act) (Jul 2014)

FAR 52.228-4, Worker’s Compensation and War-Hazard Insurance Overseas

(Apr 1984)

FAR 52.229-6, Taxes-Foreign Fixed-Price Contracts (Feb 2013)

FAR 52.229-12, Tax on Certain Foreign Procurements (Feb 2021)

FAR 52.232-33, Payment by Electronic Funds Transfer-System for Award

Management (Oct 2018)

FAR 52.232-22, Limitation of Funds (Apr 1984)

FAR 52.232-40, Providing Accelerated Payments to Small Business

Subcontractors (Mar 2023)

FAR 52.233-3, Protest After Award (Aug 1996) (RFO DEVIATION January 30, 2026)

FAR 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (RFO

DEVIATION January 30, 2026)

FAR 52.240-91, Security Prohibitions and Exclusions (RFO DEVIATION

January 30, 2026)

FAR 52.240-93, Basic Safeguarding of Covered Contractor Information Systems

(RFO DEVIATION January 30, 2026)

FAR 52.245-1, Government Property (Sep 2021)

FAR 52.245-9, Use and Charges (Apr 2012)

FAR 52.252-6, Authorized Deviations in Clauses (Nov 2020)

DOSAR 652.216-70, Ordering—Indefinite-Delivery Contracts (Apr 2004)

DOSAR 652.225-71, Section 8(a) of the Export Administration Act of 1979, as

Amended (Aug 1999)

DOSAR 652.229-70, Excise Tax Exemption Statement for Contractors Within the

United States (Jul 1988)

DOSAR 652.229-711,Personal Property Deposition at Posts Abroad (Aug 1999)

DOSAR 652.232-70, Payment Schedule and Invoice Submission (Fixed-Price)

(Aug 1999)

DOSAR 652.242-73, Authorization and Performance (Aug 1999)

DOSAR 652.243-70, Notices (Aug 1999)

DOSAR 652.237-72, Observance of Legal Holidays and Administrative Leave

(Feb 2015)

FAR 52.212-4, Alternate I Terms and Conditions—Commercial Products and

Commercial Services (Nov 2023) (RFO DEVIATION January 30, 2026)

FAR 52.216-18 Ordering (Aug 2020)

FAR 52.216-19 Order Limitations (Oct 1995)

FAR 52.216-22 Indefinite Quantity. (Oct 2025) (RFO Deviation January 30, 2026)

FAR 52.217-8 Option to Extend Services (Nov 1999)

FAR 52.217-9 Option to Extend the Term of the Contract (Mar 2000)

FAR 52.232-19 Availability of Funds for the Next Fiscal Year (Apr 1984)

DOSAM 652.222-800 Recruitment of Third Country Nationals for Performance on Department of State Contracts

DOSAR 652.242-70 Contracting Officer’s Representative (COR) (Aug 1999)

THE SCHEDULE

The Contractor shall provide comprehensive languages services to facilitate INL and OSC efforts to develop, train, mentor, and support the Palestinian Authority

Security Forces (PASF), the PA’s justice sector, and the PA’s Corrections and

Rehabilitation Centers Department. To achieve this, the Contractor shall support, assist, and advise the INL Director and Deputy Director at the U.S. Embassy in

Jerusalem, and the INL/AME West Bank Program Officers in Washington DC regarding the requested comprehensive language services.

A. PRICING

This is a hybrid contract combining Firm-Fixed-Price (FFP), Labor-Hour (LH), and Cost-Reimbursement (CR) elements, structured as an Indefinite-

Delivery/Indefinite-Quantity (IDIQ) contract with a base year and two (2) one-year option periods.

Firm-Fixed-Price (FFP) CLINs: The FFP CLINs include all costs associated with performance of the specified deliverables, including labor, materials, equipment, overhead, profit, transportation (other than travel reimbursed under the

CR CLINs), and any other costs required for full and complete performance. FFP prices are firm and fixed for each contract period and are not subject to adjustment.

Labor-Hour (LH) CLINs: The LH CLINs provide for services billed at fully burdened fixed hourly rates for each labor category. Rates shall include direct labor, fringe benefits, overhead, general and administrative (G&A) expenses, and profit. The Government shall establish a ceiling price for LH work under each task order that the Contractor shall not exceed without prior written approval from the

Contracting Officer. The Contractor exceeds the ceiling price at its own risk.

Cost-Reimbursement (CR) CLINs — Travel: The CR CLINs cover allowable, allocable, and reasonable travel costs incurred in the performance of this contract, subject to the travel ceiling, prior authorization requirements, and applicable travel regulations as specified in Section Travel of this contract.

FFP contract prices are stated in U.S. Dollars and are not subject to adjustment or change by contract modification. Labor-Hour rates are fixed for each contract period. Cost-Reimbursement Travel CLINs are reimbursed at actual cost subject to the NTE ceiling. The Contractor shall furnish all labor, materials, equipment, and services necessary to perform the work in accordance with the Statement of Work and all contract terms and conditions, within the timeframes specified. The FFP

CLINs include all costs associated with the specified fixed-scope deliverables, including labor, materials, equipment, overhead, profit, local daily commuting transportation, and any other costs required for full and complete performance.

Travel costs (international and local, as defined in Section 13) are reimbursed separately under the CR Travel CLINs.

A.1 Excise Tax – James Zadroga 9/11 Victims Health and Compensation Act of

2010 Notice

Unless a waiver or exception applies, payments subsequent to this procurement are subject to an excise tax of 2% pursuant to 26 U.S.C. 5000C. The Contractor shall complete attached form W-14 in order to apply for an exemption of the Excise

Tax, if applicable.

B. STATEMENT OF WORK

1. Introduction / Scope of Services

Background: The Bureau of International Narcotics and Law Enforcement Affairs

(INL) leads the Department of State’s counter-narcotics and anti-crime efforts.

INL assistance programs help partner nations to build their capabilities and increase collaboration with the United States to degrade and combat transnational criminal organizations and entities designated as foreign terrorist organizations.

INL works to prevent and address criminal, terrorist, and violent non-state actors that pose a direct threat to U.S. security by strengthening partners’ internal security and supporting regional leaders who advance regional stability. The resources entrusted to INL, enable INL to deliver technical assistance and capacity to enhance international drug control through interdiction and supply reduction;

develop civilian law enforcement capabilities, regional partnerships, and information sharing; and further the administration of justice and corrections under the rule of law. This mission supports peace and security by stabilizing and strengthening security institutions and by combating narco-trafficking and other transnational crimes such as money laundering, criminal gangs, and cybercrime.

INL combines forces with other USG and international agencies and encourages more developed governments to take responsibility as equal partners in global efforts to support critical country and global programs that combat transnational crime, disrupt illicit trafficking, and prevent and address threat to U.S. security.

The Bureau’s priority programs support three inter-related objectives:

• Counter-Narcotics: Disrupt the overseas production and trafficking of illicit drugs, including fentanyl and synthetic drugs, through targeted counter-narcotics and institution-building assistance and coordination with foreign nations and international organizations.

• Transnational Criminal Organizations: Degrade the operations of and reduce the impact of transnational criminal organizations and entities designated as foreign terrorist organizations that directly affect Americans.

INL works with partners to increase interoperability with the U.S. criminal justice system, support extraditions, and share information.

• Threats to U.S. Security: Prevent and address transnational criminal, terrorist, and violent non-state actors that pose a direct threat to U.S.

security by strengthening partners’ internal security and supporting regional leaders who advance regional stability.

INL’s West Bank program provides security and criminal justice sector assistance to the Palestinian Authority (PA) to maintain stability and security in the region, combat terrorism and Iranian influence, and protect the 1.75 million American citizens who annually visit or reside in Israel and the West Bank. The program seeks to improve the capabilities of the Palestinian Authority Security Forces

(PASF) and prosecutors to apprehend, prosecute, and incarcerate terrorists and associated criminals. The program focuses on targeted training programs, technical and advisory support, equipment provision, and the rehabilitation and construction of facilities to enhance law enforcement, prosecutorial, judicial, and correctional capabilities.

Scope: As part of the U.S. Government’s Department of State, INL requires comprehensive language services to support INL and Embassy Jerusalem’s Office of the Security Coordinator (OSC) in their mission to enhance the skills and capabilities of the Palestinian Authority (PA) security sector and to promote security coordination between Israel and the PA.

The Core objective of this contract is to provide comprehensive languages services to facilitate INL and OSC efforts to develop, train, mentor, and support the

Palestinian Authority Security Forces (PASF), the PA’s justice sector, and the

PA’s Corrections and Rehabilitation Centers Department. To achieve this, the

Contractor shall support, assist, and advise the INL Director and Deputy Director at the U.S. Embassy in Jerusalem, and the INL/AME West Bank Program Officers in Washington DC regarding the requested comprehensive language services.

Specific Areas of Scope.

• Staffing: The Contractor shall recruit, deploy, and support highly qualified individuals for this contract with appropriate certifications of skill and accuracy and highly qualified individuals to manage and oversee the staff and the provision of services.

• Interpretation: The Contractor, through its recruited staff, shall provide high quality simultaneous and consecutive interpretation services for assigned INL and OSC events and trainings. The choice of simultaneous or consecutive shall be made as appropriate to the context; however, training courses will require simultaneous interpretation. The Contractor shall anticipate that the following languages will be used during INL and

OSC events and trainings: English and Arabic, with a rare request for

Hebrew. Other languages, e.g. Italian and French, may be needed, but

INL and the COR will consult with the contractor regarding other languages.

• Equipment for Interpretation: The Contractor shall provide all equipment required for simultaneous and consecutive interpretation, including audio equipment (including microphones, headsets, batteries, etc.) recharging equipment, booth, speakers, other equipment as requested by INL and OSC to ensure the interpretation is effective, as well as technical support for setup, operation, and breakdown. It is noted that INL and OSC training sessions often conduct training with 50 trainees with at least 3 or 4 instructors, and suggestion of trainees sharing headsets is not acceptable under this contract.

• Translation: The Contractor, through its recruited staff, shall provide high quality translation services of documents submitted by INL and the

OSC for INL- and OSC-funded events and trainings. The documents will be a broad array of document types, some of which will be highly technical. The Contractor shall anticipate that documents in the following languages will be used during INL and OSC events and trainings:

English and Arabic, with a rare request for Hebrew. Other languages, e.g. Italian and French, may be requested, but INL and the COR will consult with the contractor regarding other languages. Once the contract is awarded, INL, the COR, and the Contractor will discuss and establish service standards and timelines needed for documents. INL recognizes the time it takes to translate a document involves several factors, including length, subject matter, style, degree of technical language used, among others.

• Equipment and Materials for Translation: The Contractor shall provide all equipment and materials required for translation of a broad array of document types, including dictionaries, phrase books, paper, computers, internet access, software, and other materials as needed, as well as technical support for setup, operation, and breakdown of computers and other technological equipment.

2. Contract Type

This is a hybrid contract combining Firm-Fixed-Price (FFP), Labor-Hour (LH), and Cost-Reimbursement (CR) elements, structured as an Indefinite-

Delivery/Indefinite-Quantity (IDIQ) contract with a base year and two (2) one-year option periods.

2.1 Contract Type Breakdown

The contract shall be structured as follows:

Firm Fixed Price (FFP) Components:

• Equipment for interpretation (audio equipment, headsets, booths, speakers, etc.)

• Equipment and materials for translation (computers, software, dictionaries, etc.)

• Pre-Deployment Training (INL PREP) coordination and support

• Property management system implementation and maintenance

• Contingency/Emergency Response Plan development and updates

• Quality Assurance and Surveillance Plan (QASP) implementation

• All required reporting and deliverables (Section 7)

• In-Country Office establishment and office rent, utilities, securities, supplies and equipment

• Housing for U.S. citizen and third-country national staff

• Medical services and drug testing

• Vehicle leasing, maintenance and fuel

• In-Country Project Manager

• U.S.-Based Program Manager (50% position)

• U.S.-Based Financial Officer (50% position)

Labor-Hour (LH) Components:

• Interpretation services (simultaneous and consecutive) - billed per interpreter per hour

• Translation services - billed per hour

• Key Personnel labor hours:

o Interpreters (as required) o Translators (as required) o Office Support Staff (as required)

Cost-Reimbursement (CR) Components — Travel:

• International travel (deployment, redeployment, R&R, and mission-related international travel)

• Local travel (within the West Bank, Israel, and Jordan, and other locations in the region as authorized)

• Travel costs include: airfare, lodging, per diem (meals and incidental expenses), ground transportation, baggage fees (one checked bag), airport transfers, and visa/travel document fees directly related to authorized travel

• All travel costs are reimbursed at actual cost, subject to the NTE ceiling and applicable travel regulations.

3. Pricing

• The Contractor shall provide services at the rates specified in the contract schedule for the base and any exercised option years.

• FFP prices are firm and fixed for the contract duration and include all labor, materials, overhead, and profit for the specified deliverables.

• The Contractor shall provide Labor-Hour services at the fully burdened hourly rates specified in the contract schedule.

• Labor Rates: The Contractor shall propose fully burdened hourly rates for each labor category (In-Country Project Manager, Interpreters, Translators, etc.). Rates shall include:

o Direct labor o Fringe benefits o Overhead o General and Administrative (G&A) expenses o Fee/profit

• Labor-Hour Ceiling: The Government shall establish a ceiling price for

Labor-Hour Work that the Contractor shall not exceed without prior written approval from the Contracting Officer.

• Labor Hour Limitations: The Contractor shall track and report all labor hours. The Government reserves the right to establish maximum labor hour thresholds per task order.

• Quantities listed in this RFQ are estimates and not guaranteed.

• The Government will order services as needed, with no limit on the number of orders except as specified in the contract.

• Prices are firm and fixed for the contract duration, except as otherwise authorized.

• All prices must include labor, materials, overhead, and profit.

• The guaranteed minimum for this IDIQ contract is $5,000.00 (Five

Thousand U.S. Dollars). The Government is obligated to order at least this amount over the life of the contract, inclusive of all ordering periods. The maximum cumulative value of all task orders issued under this IDIQ contract shall not exceed (to be defined at time of award) over the life of the contract, inclusive of all ordering periods and option years.

• All pricing and invoicing shall be in U.S. Dollars.

• The Contractor shall notify the COR in writing when 75% of the NTE amount or estimated hours have been reached

Value Added Tax (VAT)

• INL has an agreement with the Palestinian Authority that INL is exempt from VAT, and INL will provide, after award, the Contractor with a VAT exemption letter that can be used to obtain the PA’s Ministry of Finance’s permission to issue zero VAT invoices.

• If the Contract is charged VAT, whether charged by the PA or the

Government of Israel, VAT must be identified as a separate line item in all proposals and invoices.

• The Contractor is responsible for VAT payment and must provide proof of payment upon request.

• Any VAT refunds received by the Contractor for which the USG has reimbursed shall be returned to the USG.

4. Place of Performance

Service Locations: Language Services will be performed at INL and OSC locations in Jerusalem, Ramallah, Jericho, the PA Central Training Institute (CTI), the Jordan International Police Training Center (JIPTC), the King Abdullah

Special Operations Training Center, and other sites as requested in the West Bank, Israel (including Jerusalem), and Jordan. Although not required at this time, INL and OSC may require services in other locations in the region.

In-Country Office: The Contractor shall establish an office in Jericho, with local housing for the staff. The Contractor shall work with the COR, the INL Jerusalem

Management Officer, and the designated INL West Bank Program Officer regarding secure, adequate office space in Jericho. The office site shall have sufficient space for the In-Country Project Manager, Key Personnel and office support staff for individuals’ workspaces, a room for small meetings (up to 6 people), and a large meeting room for all Key Personnel to attend a staff meeting, and appropriately sized space to store supplies. The office space shall also have sufficient lighting, air conditioning, water, sewer, communications, copier, scanner, printers (color and black/white), and an uninterrupted power supply (UPS) for communications, computers, and other needs (a generator may be needed). The office shall also have sufficient security to prevent robberies and theft of property and information. Security shall also include network and computer security.

The In-Country Office shall also have sufficient office supplies to meet assigned tasks and performance requirements. Such supplies may include, but not be limited to, the following: printer, scanner, laptop computer, portable USB drives, office furniture, filing cabinets, copy paper, DVD player, television, miscellaneous office supplies, prepaid phone cards, commonly used medications, etc. The

Contractor may suggest modifications to this list or recommend other field equipment but must obtain approval from the Contracting Officer, the COR, the

INL Jerusalem Management Officer, and the designated INL West Bank Program

Officer.

5. Staffing and Work Schedule

Staffing Requirements

All positions in table, with the exception of Office Support Staff, are defined as

Key Personnel. Should demand for services increase, INL may request additional interpreters and/or translators.

Type of Advisor/Personnel Number

In-Country Project Manager 1

Interpreters TBD (6*)

Translators TBD (5*)

Office Support Staff TBD

U.S. Based Program Manager 1 (half-time)

U.S. Based Financial Officer 1 (half-time)

Total Personnel TBD

* For bid application purposes, please project 6 interpreters and 5 translators.

General Information – Staffing:

All candidates for key personnel positions require approval from the COR, INL

Director (or Deputy Director as designated), and designated INL West Bank

Program Officer. All personnel with the exception of the Office Support Staff are defined as Key Personnel. All personnel identified in the table above must work

100 percent of their time on this contract, with the exception of the U.S.-Based

Program Manager and the U.S.-Based Financial Officer, which are considered 50 percent positions, although after award, the two U.S.-based positions can be adjusted if necessary. During the implementation of the contract, each key personnel member represents the United States, the U.S. Government, INL, and the

U.S. Embassy. Failure to serve as good representative of the United States and

INL during this project is grounds for immediate dismissal and removal from the

West Bank and this contract.

The In-Country Project Manager, the U.S.-based Program Manager, and any U.S.

or Third Country key personnel are required to attend INL PREP course. The personnel listed above are considered to be essential to the work under this contract. Prior to removing or replacing any of the specified key personnel, the contractor shall notify the Contracting Officer (CO), the Contracting Officer

Representative (COR), and the designated West Bank Program Officer at least thirty (30) days in advance and shall submit justification (including proposed substitutions) in sufficient detail to permit evaluation of the impact on the contract.

Key personnel will not be removed or replaced by the Contractor without the written approval from the CO and the COR.

In-Country Project Manager

As the primary point-of-contact for the work of this contract, the In-Country

Project Manager shall be responsible for management of all Project activities, efforts, logistics, services, personnel, property, and contractual matters under this

Contract. The In-Country Project Manager shall communicate regularly with the

COR, Senior Police Advisor, INL Director in Jerusalem, INL Jerusalem

Management Officer, and the designated INL West Bank Program Officer, and coordinate efforts with the CO and/or COR, in order to ensure project efforts remain within policy objectives as determined by INL and the U.S. Embassy in

Jerusalem, such translation of documents, scheduling interpretation for training courses, as well the management of logistics, personnel, housing and living support, medical support, morale, welfare, and contingency plans for emergencies.

As such, the In-Country Project Manager shall have at minimum Moderate Risk

Public Trust (MRPT) clearance to be able to brief and discuss project implementation with U.S. Embassy staff. The Contractor shall draft the formal documents for position description, duties, and responsibilities document. The

Contractor shall follow all established hiring policies and procedures for the position. Once the Contractor determines a candidate, the candidate’s resume should be submitted to the COR, Senior Police Advisor, INL Director in

Jerusalem, INL Jerusalem Management Officer, and designated INL West Bank

Program Officer for concurrence.

Duties and Responsibilities

The duties and responsibilities of the In-Country Project Manager shall include, but not be limited to:

• Oversee, monitor, and manage for the successful completion of the translation and interpretation components of this Contract.

• Oversee, monitor, and evaluate for the successful management of personnel needed for the successful completion of the activities and efforts defined in the Contract.

• S/He shall be located in Jericho and work in the project office. This is not a teleworking position except in unusual circumstances, which are to be cleared by the COR in advance.

• The position requires the individual to undertake travel to monitor and evaluate implementation of services in the multiple locations identified and to be determined.

• It is strongly urged that the In-Country Project Manager consult with the

INL Director, INL Deputy Director, and U.S. Embassy’s Regional

Security Officer (RSO) or his/her delegate for any travel in the West

Bank and follow any travel recommendations the RSO or his/her delegate make.

• Promote coordination and facilitate communication between Contract staff, the Senior Police Advisor, the INL Director in Jerusalem, INL

Deputy Director, the designated INL West Bank Program Officer, the

Embassy’s Office of Security Coordination, other relevant U.S. Embassy sections, and INL to help minimize confusion, duplication of effort, and generally work to enhance mission success, overall and in specific facets.

• In coordination with the INL Director and Deputy Director in Jerusalem, the Senior Police Advisor, and the designated INL West Program Officer, the In-Country Project Manager shall review, revise, and when necessary, implement contingency response plans for various situations and emergencies to ensure the safety of the Contract staff and him/herself.

The contingency response plan should be an updated version of the plan that the Contractor originally provided to the CO and COR. (See Section

10.1, Transition).

• Maintain items and equipment issued to project staff, and repair or replace equipment as necessary, utilizing a local subcontractor when necessary.

• Maintain the communications and internet access for Contract staff members. Provide replacements when equipment needs repair or fails to work. Adjust and offer recommendations on how to improve phone and internet service and reliability.

• Maintain strict accountability of all supplies, inventory, and equipment in the West bank. All equipment shall be tracked and accounted for within the property management system (see Section 6.3.4) and in a quarterly report sent to the Contracting Officer, the COR, INL Director and Deputy

Director in Jerusalem, and the designated INL West Bank Program

• Responsible for collecting and verifying time sheets / hours worked by

Contract staff members.

• Shall ensure that all project vehicles are maintained properly and the facility conducting the maintenance maintains high quality and timely work.

• Provide any support to Contract staff related to the reporting of accidents and incidents, requests for personnel extensions or terminations, and provision of medical support to Contract staff, including planning for and facilitating emergency medical evaluations.

Minimum Qualifications.

The minimum qualifications of the In-Country Project Manager are:

• Demonstration of citizenship, whether U.S., third country, Israeli, Palestinian.

• Possession of a current state driver’s license that is valid for the full period of prospective deployment.

• Three (3) years of experience working overseas or in a remote or difficult environment.

• Bachelor’s degree from an accredited college or university.

• Possesses at minimum, a Moderate Risk Public Trust security clearance

• Three (3) years of experience in project or service management, with experience in ensuring completion and high-level of accuracy in translation and interpretation services.

• Three (3) years of supervisory capacity, with at least 3 years of a staff of five (5) or more personnel.

• One-year experience in payroll, bookkeeping, or accounting.

• Experience in emergency procedures.

U.S.-Based Program Manager

The U.S.-Based Project Manager (PM) serves as the Contractor’s primary manager and the Point of Contact to the CO, COR and INL for all matters related to this solicitation, including logistics, implementation, personnel, and finances. The PM provides the general oversight, monitoring, and management of contract and its implementation and logistics. The Contractor shall draft the formal documents for position description, duties and responsibilities document. The Contractor shall follow all established hiring policies and procedures for the position. Once the

Contractor determines a candidate, the candidate’s resume should be submitted to the COR, INL Director in Jerusalem (or designee), INL Jerusalem Management

Officer, and the designated INL West Bank Program Officer for concurrence.

The duties and responsibilities of the U.S.-Based Project Manager shall include, but not be limited to:

• Oversee, monitor, and manage contract implementation and logistics.

• Oversee, monitor, and facilitate accurate and prompt implementation of all Contract financial matters.

• S/He shall be located in the United States, at the primary office location of the Contractor.

• The position requires occasional travel to the West Bank and work performance locations to consult with ICPM and Contract staff, and review implementation of contract.

• Builds relations, promotes coordination, and facilitates communication with the CO, COR, INL, Department of State, and Contractor personnel regarding the contract and its implementation to help minimize confusion, duplication of effort, and generally work to enhance mission success, overall and in specific facets.

• Maintain regular and fulsome communications and coordination with the designated INL West Bank Program Officer, the Contracting Officer, the

COR, and the INL Jerusalem Director, and the INL Jerusalem

Management Officer.

• Review, revise, and when necessary, implement contingency response plan for various situations and emergencies to ensure the safety of contract personnel. (See Section 10.1, Transition).

• Oversee and facilitate timely recruitment, processing, and deployment of contract staff.

• Oversee and facilitate timely ongoing support for the In-Country Project

Manager and all project staff and make adjustments to implementation and logistics as necessary to ensure that support.

• Maintain strict accountability and timely processing of all implementation and financial actions and ensure that all deliverables and reporting are sent to the Contracting Officer, the COR, the INL designated West Bank Program Officer and the INL Jerusalem Director, and the INL Jerusalem Management Officer in a timely manner.

• Provide any support to the In-Country Project Manager, related to reporting accidents and incidents, requests for personnel extensions or terminations, and provision of medical support to project staff members, including planning for and facilitating emergency medical evaluations.

• Attend INL PREP (Pre-Deployment) Training with the In-Country

Project Manager to ensure they have the necessary information and equipment for the mission. Determine if other training may be necessary, and coordinate with the COR and the designated INL West Bank

Program Officer, on whether to provide such additional training.

• Learn and stay current on the significant threats to the project staff’s security and on aspects of security within the host country; analyze how that context and threats may impact implementation of the program, and in coordination with the designated INL West Bank Program Officer, determine and take action when necessary to ensure successful implementation of the project.

• Oversee, monitor, and facilitate the procurement of any requested supplies, equipment, and support services. This includes procurement, storage, and distribution of items outlined in Section 6.0.

Minimum Qualifications.

The minimum qualifications of the U.S.-Based Program Manager are:

• U.S. Citizen.

• Possesses a state driver’s license.

• Two (2) years of experience working overseas or in a remote or difficult environment, preferably in the Middle East.

• Excellent communications skills.

• Bachelor’s degree from an accredited college or university.

• Three (3) years of experience in a supervisory capacity, including knowledge and application of human resource methodologies.

• Three (3) years of experience managing and coordinating an overseas program of a similar size, including involvement in handling financial matters.

• Accounting experience.

• Procurement and Logistics experience.

• Experience in handling unanticipated contingencies or emergencies

Interpreters and Translators

Interpreters and Translators are the core staff for this contract, and without whom, neither this contract nor the training courses and projects supported by this contract will be successful.

Team Leads: Team Leads work with the In-Country Project Manager and are the section leads. As first-line supervisors, they manage, assign, and coordinate efforts to fulfill and provide the requests for services from their specific section. They are, in essence, the lead interpreter or translator and have additional duties in assisting the ICPM in the general management of the project and provision of services. Other than these additional responsibilities, they have the same duties and responsibilities as the other interpreters and translators.

Interpreters and Translators. Interpreters and translators are responsible for the tasks of translating documents from one language to one or more requested languages and/or interpreting, whether simultaneously or consecutively, for individuals or groups. Whether translating or interpreting, high-quality work and a high level of accuracy are expected. Interpreters and translators will be engaged in extensive amount of technical language related to law enforcement terminology and police procedures, although for translators, the documents will cover a broader array of topics. As interpreters and translators conduct their work, they are encouraged to offer suggestions for justifiable revisions to ensure effective teaching and reception by the various audience.

Professional foreign language translators need strong fluency in at least two languages, excellent writing/communication, deep cultural understanding, and often specialized subject knowledge, with qualifications ranging from a high school diploma to advanced degrees, plus skills in research, attention to detail, and professional certifications like ATA certification for enhanced credibility

The duties and responsibilities for interpreters and translators shall include, but not be limited to:

Minimum Qualifications.

The minimum qualifications for interpreters and translators are:

• Demonstration of citizenship, whether U.S., third country, Israeli, Palestinian.

• Possession of a Bachelor’s or advanced degree, preferably in languages, linguistics or related field. Humanities degrees are welcome.

• Demonstrated high level of proficiency in English and one or more languages. The two preferred second languages are Arabic (most needed) and Hebrew. Other second language proficiencies in French and

Italian are anticipated on an occasional basis. Certifications of fluency in non-native / second language (American Translators Association or U.S.

or overseas equivalent) preferred especially for Arabic, English, and/or

Hebrew. Well-respected language proficiency tests, such as the

Cambridge exams for English, are acceptable.

• Demonstrated five (5) years of experience working as an interpreter, with at least three (3) years working as a simultaneous interpreter in English and Arabic (most needed),

• Demonstrated five (5) years of experience working as a translator of

English and Arabic (most needed), English and Hebrew, or Arabic and

Hebrew. Additional skills in translating from Arabic to English

Demonstrated ability to read, speak, and comprehend English.

• Demonstration of cultural awareness of the Middle East region, particularly in Arabic cultures.

• Excellent communications skills.

• Demonstrated attention to detail and accuracy.

U.S. Based Financial Officer

The U.S. Based Financial Officer (FO) shall serve as the primary POC for the CO, COR, and INL West Bank Program Officers. The FO shall process all invoices, salary, personnel records, travel requests, and other financial and procurement transactions for the project, and provide the CO, COR and INL with regular financial reports and response to various finance-related requests. The FO shall assist in coordinating efforts with the CO and/or COR, and the West Bank project team to ensure that project efforts remain within policy and project objectives as determined by INL and the U.S. Embassy. The FO shall manage all acquisitions, and adhere to DoS and USG policies and procedures, ensuring free and fair competition for bidding on any services or procurement. The Contractor shall draft the formal documents for position description, duties, and responsibilities. The

Contractor shall follow all established hiring policies and procedures for the position. Once the Contractor determines a candidate, the candidate’s resume should be submitted to the COR, INL Director, and INL West Bank Program

Officer for concurrence.

The duties and responsibilities shall include, but not be limited to:

• Process all invoices, salary, travel, and other financial and procurement transactions conducted under project, ensuring prompt payment

• Maintain and ensure payment for all communications, power supply, housing, internet access, and other needs for Contract staff members.

Provide replacements when equipment needs repair or fails to work.

• Should INL request the Contractor to purchase any additional equipment or services, acquire the requested equipment or services, and arrange the shipping to the West Bank, and distribute the equipment and/or services, requested by INL to facilitate achievement of project objectives.

• Follow all established contracting and acquisitions policies and procedures to ensure free and fair competition for bidding on any services or procurement needed

• The position may be required to undertake travel to oversee and audit in-country procurements and payments.

• Promote coordination and facilitate communication between Contract staff, CO, COR, INL West Bank Program Officer, the U.S. Embassy, and

INL to help minimize confusion, duplication of effort, and generally work to enhance project success.

• Contribute to the development, review, and revision of the contingency response plan; and when necessary, implement it.

• Maintain strict accountability of all supplies, inventory, and equipment in the West. All equipment shall be tracked and accounted for within the property management system and a quarterly report sent to the Co, COR, INL Director, and INL West Bank Program Officer.

• Shall ensure that the vehicles receive proper, regular upkeep and maintenance, and ensure the facility conducting maintenance and repairs does so with high quality, timely work.

• Provide any support to Contract staff related to reporting accidents and incidents, requests for personnel extensions or terminations, and provision of medical support to Contract staff, including planning for and facilitating emergency medical evaluations

Minimum Qualifications.

The minimum qualifications of the Financial Officer are:

• U.S. Citizen.

• Bachelor’s degree from an accredited college or university in Accounting or related field

• Five (5) years of accounting experience on multi-million business or project, including payroll and audits.

• Three (3) years procurement experience.

• Two (2) years of experience working overseas, preferably in a difficult environment.

Work Schedules and Related Issues

Regular business hours vary according to location. In the West Bank, regular business hours are 8:30 a.m. to 5:00 p.m., Sunday through Thursday; meanwhile, in Israel, regular business hours are 8:30 a.m. to 5;00 p.m. Monday through Friday in Israel. Occasional work outside regular business hours and on non-scheduled days may be required with advance notice. After award, INL, the COR, and the

Contractor will develop protocols for advance notice. The Contractor shall observe U.S., Israeli, and Palestinian holidays. INL and OSC training sessions observe these holidays; however, if work is required, INL, the COR, and the

Contractor will make appropriate arrangements in advance.

The Contractor will implement a system to accurately track the number of hours that DC-base Program Manager, the In-Country Project Manager, and in-country staff members are working and provide reports to INL in accordance with existing contract provisions. The Contractor will implement a performance appraisal system with a minimum of two reporting periods per year, available to INL for review upon request. The Contractor will follow up promptly on any personnel or discipline matters and will communicate regularly and promptly with the COR, INL Director, INL Deputy Director, and the designated INL West Bank Program

Officer regarding discipline and other incidents, including health-related matters, in the project. The Contractor shall institute a code of ethics and behavior for staff members and clearly communicate it to staff.

Per Department regulations and risk mitigation measures, INL shall RAM vet all key personnel and support staff hired by the Contractor.

Given the intensity and challenges of simultaneous interpretation, the Contractor shall assign teams of two interpreters at minimum, if possible three interpreters, to provide simultaneous interpretation for INL- or OSC-supported training courses and events. This gives the interpreters sufficient time to rest between interpretation segments. The Contractor shall provide and ensure the interpretation teams shall have sufficient water during the training courses.

Some interpretation assignments may require the interpreter(s) to stay overnight in a location. The Contractor is responsible for arranging accommodations, transportation, and provide per diem for the interpreters. If a meal or meals are provided on site, the Contractor shall deduct the respective meals from the per diem calculation.

Project Management Positions:

The Contractor shall propose a U.S.-based Project Manager (PM) to serve as the primary point of contact for the CO, COR, INL Jerusalem Management Officer, and the designated INL West Bank Program Officer. The Contractor shall also propose a West Bank-based In-Country Project Manager (ICPM) to be responsible for management of all contract activities, efforts, and contractual matters for all services, personnel, and property covered under this Contract. The ICPM shall communicate regularly with the COR, the INL Jerusalem Management Officer, and the designated INL West Bank Program Officer. The ICPM shall also coordinate efforts with the CO and COR in order to ensure project activities remain within policy objectives as determined by INL and the U.S. Embassy in Jerusalem.

Communications and coordination with in-country staff, except for In-Country

Project Manager, will not involve any change to or expansion of the scope of work, costs, or contractual obligations. If such topics arise, they will be discussed among the COR, the U.S.-based Program Manager, In-Country Project Manager, the INL

Jerusalem Management Officer, and the designated INL West Bank Program

Officer, and upon agreement by all five individuals, the COR will submit modifications to the Contract to the CO for approval. If, in the opinion of the

Contractor such communications and technical direction from the COR calls for effort outside the scope of the Contract or is inconsistent with the requirements, the

Contractor shall notify the CO in writing within ten working days after the receipt of any such instruction. The Contractor shall determine the most efficient way to provide all administrative, procurement, and logistics support to meet all Contract requirements. Support staffing must align with efficient, efficacious use of resources and be in line with the number of interpreters and translators.

Pre-Deployment Training (INL PREP):

The U.S.-based Program Manager and the In-Country Project Manager are required to attend the INL Pre-Deployment Program (INL-PREP) before deploying or travelling overseas to the West Bank, Israel, or Jordan to assume their assigned duties. Once INL-PREP is completed, the certificate is valid for three (3) years, so costs associated with attending INL PREP are one-time only, likely occurring only during the Base Year. INL-PREP presently consists of a seven-day schedule. The

Contractor shall consult with the INL-PREP Point of Contact (POC) and the designated INL West Bank Program Officer regarding the schedule. INL-PREP includes all meals and lodging, as well as transportation from and to Dulles

International Airport (IAD). If the Contractor wishes to include additional days for consultation or visa applications beyond those scheduled by INL-PREP, the

Contractor is responsible for all costs of the additional days, including lodging and meals of candidates and administrative personnel, meeting sites, etc.

Request for slots in a PDT course should be submitted via the INL PREP Course

Request form available from the INL PREP POC or the designated INL West Bank

Program Officer. Requests must be approved by the designated INL West Bank

Program Officer and submitted to the INL PREP POC at least thirty (30) days prior to the start of the scheduled class. Requests for training will be honored as space permits on a first-come, first-served basis. INL will notify the contractor of the approved attendees within three (3) days and initiate preparations for the class.

As the training dates approach, INL PREP POC, through email, will contact the

Contractor to verify and update the names and number of individuals attending

PDT and any items needed to assist finalizing class preparations. First, no later than ten (10) days prior to the start of INL-PREP, the contractor must submit to the

INL PREP POC an updated roster of attendees, as previously approved by the designed INL West Bank Program Officer. Second, three (3) business days prior to the start of INL-PREP, the Contractor shall confer with the INL PREP POC to review, update, and finalize the program schedule and roster of participants.

The Contractor shall arrange for students to arrive at the INL PREP facility, located at the Executive Conference and Training Center (ECTC), near Dulles

Airport, at 22685 Holiday Park Drive, Sterling Virginia, 20166. The Contractor may include up to eight (8) hours of personal deployment time if time permits.

The Contractor shall designate one point of contact, preferably the U.S.-based

Project Manager, as an Orientation and Pre-Deployment Manager, with decision-making authority to coordinate all orientation and training-related issues and assign that individual to the ECTC for the entire period of the PDT. The Contractor shall submit to the COR any requests for meals and/or lodging for the Orientation and

Pre-Deployment Manager or other staff as designated to provide administrative support at the Pre-deployment Training site that extend beyond the PDT schedule.

These requests must be submitted to the COR and the designated INL West Bank

Program Officer for approval.

The Contractor shall have in place a contingency plan to address candidates who become ill or injured during training and coordinate this plan with the INL-PREP

POC. This plan shall be incorporated into the Contractor’s submittal. If, after attending PDT, a candidate voluntarily decides not to deploy to the West Bank, all expenses related to deploying to PDT are the responsibility of the Contractor. The

Contractor shall be responsible to identify any element omitted in this SOW that is being performed in the current PDT sessions and development of requirements for using ECTC. INL will provide a syllabus to the Contractor prior to PDT.

Deployment Documentation: Passports, Visas, Work Permits

The Contractor is responsible for ensuring that all U.S. citizen contract staff have a current U.S. passport and U.S. driver’s license, valid for the entire prospective deployment period. If staff members are third-country nationals, the Contractor is responsible for ensuring that TCN staff have current passport and driver’s license from their home country, and both are valid for the entire prospective deployment period. The Contractor shall also ensure that all non-Palestinian or non-Israeli personnel have the necessary and appropriate visas, work permits, and/or other documentation in their passports or in the staff members’ control prior to arrival in

Israel and the West Bank. Given that performance under this Contract may involve work in Jordan, the Contractor shall ensure that respective staff have the necessary visas for work in Jordan. For all staff, the Contractor shall ensure that all visas, work permits, and other documents are received and renewed in a timely manner to avoid any interruptions in project implementation. Where and when possible, and when appropriate, INL may assist obtaining the necessary visas.

Contractor is responsible for ensuring that all required immunizations and vaccinations are completed and documented in an up-to-date international certificate of vaccination.

Health and Immunizations:

Health care in the West Bank faces a deepening crisis due to escalating violence, movement restrictions, attacks on facilities, and funding issues, leading to disrupted services, staff shortages (like unpaid doctors), and significant barriers for patients, especially those in Area C or with disabilities. Meanwhile, health care in

Jordan and Israel…