19GE5024R0060.pdf

US Consulate General Frankfurt Regional Procurement Support Office (RPSO) Giessener Strasse 30 60435 Frankfurt am Main, Germany Ph: (++49) 69 7535-3313 E-Mail: JacobsenW@state.gov

May 28, 2024

To: Potential Offerors

Subject: Solicitation No. 19GE5024R0060 Dedicated Internet Access (DIA) Services, US Embassy Riyadh, Saudi Arabia

Ladies and Gentlemen, The Regional Procurement Support Office (RPSO) Frankfurt would like to invite your company to submit a proposal for DIA services for US Embassy Riyadh, Saudi Arabia, as per attached solicitation documents.

The complete proposal shall be submitted by e-mail with the subject line "Proposal 19GE5024R0060” on or before 1500hrs Central European Summer Time (CEST) on June 30, 2024, to JacobsenW@state.gov.

No proposals will be accepted after the time indicated above.

Please note:

a. All communication and the award documents shall be in English.

b. Please do NOT contact the US Embassy Riyadh directly regarding this project.

c. Attachment 1 of the solicitation contains the Microsoft Excel spreadsheet for pricing you need to complete / submit. You may choose the currency of your offer, but we would like to point out that your chosen currency cannot be changed at any later date.

d. Please submit your proposal in accordance with the instructions set forth in Section 3 - Instructions to offerors (page 62) of the solicitation.

e. An active SAM registration is a condition of award (See Section 2, FAR clause 52.212-4 (t)).

f. Section 5 of the solicitation contains the representations and certifications you need to complete / submit.

mailto:JacobsenW@state.gov

g. Attachments 2 (Contract Information Sheet / Experience Listing) – please use these formats to submit the requested information.

Any questions regarding the subject solicitation may be directed to Ms. Wencke Jacobsen via e-mail JacobsenW@state.gov no later than 1500hrs Central European Summer Time (CEST) on June 7, 2024. Questions will be collected, and in the interest of fair contracting, the replies will be provided anonymously in form of a solicitation amendment.

Sincerely, Mikel L. Alderman Contracting Officer

//original signed//

19GE5024R0060

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

19GE5024R0060

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

05/08/2024

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Wencke Jacobsen

b. TELEPHONE NUMBER (No collect calls)

c. EMAIL jacobsenw@state.gov

8. OFFER DUE DATE / LOCAL

TIME

06/30/2024 15:00

CODE FRANK

AMERICAN CONSULATE GENERAL FRANKFURT

GIESSENER STRASSE 30

ATTN: RPSO

60435, FRANKFURT, GERMANY

9. ISSUED BY X UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

(15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

RIYADCODE15. DELIVER TO

AMERICAN EMBASSY RIYADH

WADI ARQAA

ATTN: GSO/WAREHOUSE (ANNEX)

RIYADH, SAUDI ARABIA 11693

CODE OPEAQM16. ADMINISTERED BY

RPSO Frankfurt OPE/AQM/IP/RPSO Frankfurt Office of Acquisition (AQM) Frankfurt

FACILITY

CODE

CODE

Contact UEI:

Telephone No.

17a. CONTRACTOR/

OFFEROR

OPEAQMCODE18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY RIYADH

COLLECTOR ROAD M, RIYADH DIPLOMATIC QTR

ATTN: Financial Management Center

RIYADH, SAUDI ARABIA

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA X ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) Mikel Alderman

31c. DATE SIGNED 05/08/2024

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

CGFS // CGFS

Line Item Summary

Solicitation Number:

19GE5024R0060

Contract Number: Title: RIYADH - DIA SERVICES Date of Solicitation:

05/08/2024

Line Item No.

Description Quantity Unit Unit Price Total Cost

001 BASE YEAR SERVICES

Installation phase and Dedicated Internet Bandwidth inclusive of sub CLINs 0001 through 0113 as per attached pricing sheet Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

002 BASE YEAR

VAT (if applicable) Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

003 BASE YEAR

DBA insurance Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

101 OPTION YEAR ONE SERVICES

Dedicated Internet Bandwidth inclusive of sub CLINs 1001 through 1112 as per attached pricing sheet Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

102 OPTION YEAR ONE

VAT (if applicable) Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

103 OPTION YEAR ONE

DBA insurance Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

201 OPTION YEAR TWO SERVICES

Dedicated Internet Bandwidth inclusive of sub CLINs 2001 through 2112 as per attached pricing sheet Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

202 OPTION YEAR TWO

VAT (if applicable) Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

203 OPTION YEAR TWO

DBA insurance Type of Contract Pricing: FFP

0.00 EA $0.00 $0.00

Line Item Summary

Solicitation Number:

19GE5024R0060

Contract Number: Title: RIYADH - DIA SERVICES Date of Solicitation:

05/08/2024

Line Item No.

Description Quantity Unit Unit Price Total Cost

Doc Ref No:

Delivery Date FOB:

301 OPTION YEAR THREE SERVICES

Dedicated Internet Bandwidth inclusive of sub CLINs 3001 through 3112 as per attached pricing sheet Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

302 OPTION YEAR THREE

VAT (if applicable) Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

303 OPTION YEAR THREE

DBA insurance Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

401 OPTION YEAR FOUR SERVICES

Dedicated Internet Bandwidth inclusive of sub CLINs 4001 through 4112 as per attached pricing sheet Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

402 OPTION YEAR FOUR

VAT (if applicable) Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

403 OPTION YEAR FOUR

DBA insurance Type of Contract Pricing: FFP

Doc Ref No:

Delivery Date FOB:

0.00 EA $0.00 $0.00

Contents

SECTION 1 – THE SCHEDULE

I BACKGROUND / SCOPE OF SERVICES

II ACRONYMS AND ABBREVIATIONS

III PRICES

IV SPECIFICATIONS / STATEMENT OF WORK

V CONTRACT ADMINISTATIVE REQUIREMENTS AND PROCEDURES

SECTION 2 – CONTRACT CLAUSES

52.252-2 – CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

52.204-25 PROHIBITION ON CONTRACTING FOR CERTAIN

TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR

EQUIPMENT (NOV 2021)

52.212-5 – CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS – COMMERCIAL ITEMS (FEB 2024)

52.216-18 – ORDERING (AUG 2020)

52.216-19 – ORDER LIMITATIONS (OCT 1995)

52.216-22 – INDEFINITE QUANTITY (OCT 1995)

52.217-8 – OPTION TO EXTEND SERVICES (NOV 1999)

52.217-9 – OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

52.229-12 TAX ON CERTAIN FOREIGN PROCUREMENTS (FEB 2021)

652.204-70 - DEPARTMENT OF STATE PERSONAL IDENTIFICATION CARD POLICY

AND PROCEDURES (FEB 2015)

652.229-70 Excise Tax Exemption Statement for Contractors Within the United States (JUL

1988) 652.232-70 Payment Schedule and Invoice Submission (Fixed-Price) (AUG 1999)

652.242-70 – CONTRACTING OFFICER'S REPRESENTATIVE (COR) AUG 1999)

652.242-73 – AUTHORIZATION AND PERFORMANCE (AUG 1999)

652.243-70 – NOTICES (AUG 1999)

Cybersecurity Supply Chain Risk Management Requirements (FEB 2023)

SECTION 3 - SOLICITATION PROVISIONS

52.212-1 INSTRUCTIONS TO OFFERORS – COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

Instructions to Offerors (Proposal Submission):

Submission of questions Proposal Due Date

52.252-1 – SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

52.216-1 – TYPE OF CONTRACT (APR 1984)

52.233-2 - SERVICE OF PROTEST (SEPT 2006)

652.206-70 – ADVOCATE FOR COMPETITION / OMBUDSMAN (FEB 2015)

SECTION 4 – EVALUATION FACTORS

EVALUATION PROCESS AND FACTORS

3. AWARD WITHOUT DISCUSSIONS

52.212-2 Evaluation—Commercial Products and Commercial Services (Nov 2021)

52.217- 5 – EVALUATION OF OPTIONS (JUL 1990)

52.225-17 – EVALUATION OF FOREIGN CURRENCY OFFERS (FEB 2000)

SECTION 5 – REPRESENTATIONS AND CERTIFICATIONS

52.204-19- INCORPORATION BY REFERENCE OF REPRESENTATIONS AND

CERTIFICATIONS (DEC 2014)

52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

52.212-3 Offeror Representations and Certifications – Commercial Products and

Commercial Services (FEB 2024)

52.222-56 CERTIFICATION REGARDING TRAFFICKING IN PERSONS COMPLIANCE

PLAN (OCT 2020)

52.229-11 TAX ON CERTAIN FOREIGN PROCUREMENTS—NOTICE AND

REPRESENTATION (JUN 2020)

652.225-70 – ARAB LEAGUE BOYCOTT OF ISRAEL (AUG 1999)

DEFENSE BASE ACT - COVERED CONTRACTOR EMPLOYEES UNDER THE

DEFENSE BASE ACT

SECTION 1 – THE SCHEDULE

I BACKGROUND / SCOPE OF SERVICES

A. The Contractor shall provide Internet services and dedicated leased line channels and circuitry for connecting American Embassy, Riyadh, Saudi Arabia.

The Contractor shall provide the services, as described in Section 1, Sub Section IV

Specifications / Statement of Work.

B. The contract resulting from this solicitation shall be a Firm Fixed-Price contract under which annual firm-fixed price task orders will be issued. The contract shall remain unfunded. The fixed prices are listed with Attachment 1 – Pricing.

C. MINIMUM (Reference Section I, Clause 52.216-22(b))

During the term of this contract, the Government shall order, as a minimum, services in an amount of at least $5,000.00 or equivalent in local currency.

The Government makes no guarantee as to the number of orders or actual amount of services that will be requested above the guaranteed minimum of $5,000.00 or equivalent in local currency.

The maximum dollar value during the entire life of this contract is $40,000,000.00.

II ACRONYMS AND ABBREVIATIONS

Acronym Definition

CLIN Contract Line Item Number

CO Contracting Officer

COR Contracting Officer´s Representative

FMO Financial Management Office

QA Quality Assurance

SOW Statement of Work

USG United States Government

III PRICES

A. The contractor shall complete all work, including installation and integration services, furnishing all labor, material, equipment and services, unless otherwise specified herein, required under this contract for the firm fixed unit prices indicated below and within the time specified herein. These individual prices shall include all labor, materials, profit, and, if applicable, value-added tax (VAT).

Any costs not separately priced will be considered to be included in the individual prices as overhead or other indirect cost. No additional sums will be payable on account of any escalation in the cost of materials, equipment or labor, or because of the contractor's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required by this contract. Nor will the contract price be adjusted on account of fluctuations in the currency exchange rates.

The currency shall be fixed and cannot be changed by modification to the contract.

B. VAT – if applicable, the contractor shall be responsible for paying to the appropriate authority the applicable rate of Value Added Tax (VAT). Offerors shall identify the

VAT as a separate line item. The VAT shall also be a separate cost item on all invoices submitted against task orders under the resulting contract. The contractor will be reimbursed for VAT only up to the amount listed in each task order and upon presentation of proof that VAT has been paid to the host country government. If the contractor receives a VAT refund from the host government he shall re-pay the refund amount to the US Government.

C. Offeror shall insert the currency the prices are offered in:

D. Pricing Schedule

The fixed prices for the services as specified in Section IV are set forth in Attachment 1

– Pricing Schedule (to be submitted by Offeror as part of proposal and made part of the contract with award).

E. Defense Base Act (DBA) Insurance

DBA insurance is required for all United States citizens or residents and individuals hired in the United States, regardless of citizenship for any construction and services for U. S.

overseas contracts over US$3,500.00. Only the countries listed currently on the

Department of Labor’s (DOL) Active DBA Waivers are not required to have DBA insurance for Host Country Nationals (HCNs) and Third Country Nationals (TCNs) working overseas. See website for country waivers:

https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm

Saudi Arabia is currently not on the DBA waiver list.

https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm

DBA insurance is required for United States citizens or residents and individuals hired in the United States, Host Country Nationals (HCNs) and Third Country Nationals (TCNs).

The DBA insurance may be obtained from any authorized DBA insurance broker, see

FAR 52.228-3 WORKER’S COMPENSATION INSURANCE (DEFENSE BASE ACT)

(APR 1984). New DBA insurances policies can be purchased directly from any DOL

(Department of Labor) approved insurance carrier. A list of DOL approved carriers may be found at: http://www.dol.gov/owcp/dlhwc/lscarrier.htm.

The Contractor will be reimbursed for DBA only to the extent the contractor provides documentary proof that DBA has been paid and only to the extent quoted in Attachment

1 – Pricing.

F. JAMES ZADROGA 9/11 VICTIMS HEALTH AND COMPENSATION ACT OF

2010 NOTICE:

UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS SUBSEQUENT TO

THIS PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF 2% PERSUANT

TO 26 U.S.C. 5000C.

http://www.dol.gov/owcp/dlhwc/lscarrier.htm

IV SPECIFICATIONS / STATEMENT OF WORK

A. Specific Requirement

The Telecommunication’s Internet Service Provider (ISP) contracting firm must provide Internet services and dedicated leased line channels and circuitry for connecting American Embassy, Riyadh, Saudi Arabia.

1. The service provider will need to install and support a Dedicated Internet Access (DIA) connection to the United States (U.S.) Embassy located in the Diplomatic Quarter, Riyadh, KSA. The connection must provide connectivity from the demarcation point within the U.S. embassy compound, through the ISP central office and to the Internet.

The demarcation point within the U.S. embassy compound must terminate in an Ethernet capable connection.

2. The ISP solution shall be via Fiber Optic cabling (hard-wired). WiMAX, satellites or other wireless solutions are NOT allowed.

3. The DIA connection needs to be capable of dedicated data transmission from 1 Mbps to

500 Mbps.

4. Costs for the service need to be specified for aggregate access speeds of 1Mbps to

500Mbps or the next available incremental speed. This includes the following:

a. Non-Recurring Costs (NRC) for installation of any necessary equipment and/or communications lines.

b. Annual recurring costs for services

5. The ISP will need to agree to the following level of service:

a. Bandwidth must be dedicated with unlimited usage.

b. Network Availability must meet a service level of 99.9% uptime.

c. Guaranteed data transmission speeds not including any transmission overhead that may be introduced by the transmitting technology (i.e. overhead due to encapsulation, checksum, packet header data, etc).

6. The ISP provided DIA connection must include the following Internet Protocol (IP) capabilities (to the extent that the KSA MoCIT law permits)

a. A minimum of Four (4) usable, dedicated Internet Protocol version 4 (IPv4) addresses from the ISP’s Internet IPv4 address pool. This requires a masking block from subnet of /24 through /29.

b. IPv4 addresses must be publicly routable via the Internet

c. Permit the unfiltered transmission of all IP traffic types including, but not limited to, UDP, TCP and IPSEC protocols

7. The ISP provided DIA connection must adhere to the following IPv4 latency levels.

Latency is to be measured from the Demarcation Point within the U.S. Embassy compound to the ISP central office equipment.

a. 32 milliseconds or less for IPv4 packet transmissions

b. Zero packet loss

c. Single hop (direct) packet transmission

8. The ISP (contractor) shall provide full maintenance support 24 hours a day, 7 days a week for the duration of the contract with the option to discontinue or modify maintenance levels.

a. The option to discontinue or modify maintenance levels will be submitted via

Change Requests (CR) and is expected to impact contract costs.

b. Full maintenance support will need to include the following support services:

i. Support with billing and other administrative issues

ii. Support for equipment installed in the U.S. Embassy compound including equipment replacements or upgrades as needed.

iii. Support for any communications lines up to the demarcation point within the U.S. Embassy compound.

iv. The ISP is expected to respond and initiate steps to resolve issues within two (2) hours of the U.S. Embassy reporting the incident or requesting support.

9. The ISP (contractor) is expected to provide the U.S. Embassy with network diagrams showing both the physical and logical layout of the proposed DIA connection.

10. A /28 subnet static Public IP addresses for VPN equipment, network mask, and default gateway IP address.

11. ISP interface connectors: LC fiber connector (MM-multimode) – Gigabit interface

12.ISP availability: "Always on"

13. ISP connection: IPs must NOT repeat and NOT use Network Address Translation (NAT).

14. ISP must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and

IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or stateful inspection.

15. ISP must permit installation of Customer VPN encryption devices on circuit.

16. ISP must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection (LC fiber Gigabit MM router interface which terminates Customer

VPN encryption device).

17. High quality performance, the following parameters in a vendor’s Service Level

Agreement (SLA) should be used:

a. Packet Loss <=.5%

b. Availability of 99.9%.

18. If multiple entry points and/or LEC providers are available to your facility, ensure that the ISP circuit is diverse from the DTS-PO circuit. If you are not certain of the path of your DTS-PO circuit, contact DoS DTS-PO Liaison, Marcellus Davis, davismd1@state.gov.

19. Must not have ZTE, Huawei, Xiaomi and affiliated branded products in use on the internet connection. Post may not enter contract (or extend or renew contract) with an entity that uses above mentioned equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. When in discussions to procure a circuit, please query the ISP about what network switching/connectivity equipment they use in their infrastructure, and if there is an option to use a path without the equipment mentioned above.

20. Note: all reporting questions or concerns regarding this subject should be directed to askISSO@state.gov using “STE, Huawei and Xiaomi” in the subject line to ensure the request is routed for expeditious resolution.

B. REPORTING

It is important that the U.S. Embassy and the ISP work closely together to ensure the highest possible level of service. To that end, the U.S. Embassy will require the following reporting mechanisms be included in the contract.

1. The ISP (contractor) is to provide a billing invoice within 30 days of the U.S.

incurring an authorized expense under the contract terms.

2. The ISP (contractor) is expected to provide bi-weekly reports regarding the bandwidth utilization and quality of service for the DIA connection.

3. The ISP (contractor) is to provide the U.S. Embassy with access to monitoring systems (MRTG, Nagios or other acceptable SNMP based monitoring systems) that will help in checking the DIA connection status.

mailto:davismd1@state.gov mailto:askISSO@state.gov

C. This is the list of required services:

1. Service:

Name: OpenNet-VPN

OpenNet Plus (Internet VPN) at the U.S. Embassy Riyadh, Saudi Arabia.

Description:

One (1) Dedicated Internet channel at minimum 409,600 Kbps (400Mbps) providing fault tolerance in the last mile. HSRP protocol is required.

Type of Service: Dedicated Internet Access Channel (Both ISP and TELCO

Infrastructure Services) with the following bandwidth capacity (1Mbps, 2Mbps, 4Mbps, 5Mbps, 10Mbps, 15Mbps, 20Mbps, 30Mbps, 35Mbps, 40Mbps, 45Mbps, 50Mbps, 55Mbps, 60Mbps, 75Mbps, 80Mbps, 100Mbps, 110Mbps, 115Mbps, 120Mbps, 125Mbps,130Mbps, 140Mbps, 150Mbps, 200Mbps, 300Mbps, 350Mbps, 400Mbps, 450Mbps and 500Mbps)

Location: Mission-Wide Coverage (American Embassy, Riyadh and Consulate

General Dhahran and Consulate Jeddah, Saudi Arabia)

The provided Internet Service shall comply with the following requirements:

Internet Services Quality.

• Internet Service Provider (ISP) shall provide dedicated leased channel high-speed access to the Internet; data transport media must be fiber optic. Twenty-four (24) hours uplink.

Post Internet Service Provider (ISP) connection must be "always on", and must not require the installation of any custom software on the client side.

• Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

• For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway.

Bandwidth sharing between other non-Embassy customers is not allowed. Connection

Ratio must be 1/1.

• Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP)

Contention Ratio (downstream / upstream) must be 1:1 /1:1.

• Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%.

• Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; must be the faster than 100ms for the Round Trip Time (RTT) for internet service. Also, RTT must be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through the Saudi Arabia Network Access Point (NAP).

• Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all

Transmission Control Protocol (TCP) protocol. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

• Internet Service Provider (ISP) must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Riyadh and the ISP hub in United States of America (USA).

• Internet Service Provider (ISP) must have redundancy in the Internet backbone between

Saudi Arabia and USA. For instance, if the NAP of the host country’s backbone fails, then NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

• Internet Service Provider (ISP) must provide fault-tolerance Fiber Optic connectivity to the very end at the U.S Embassy Riyadh, Saudi Arabia compound Telecommunications

Service Entrance Facilities (TSEF) Room or Frame Room.

Network Identification.

• Internet Service Provider (ISP) must provide a block of sixteen public internet IP addresses on a single subnet for Internet services.

• Internet Service Provider (ISP) must provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification.

(Network IP address / 27) or, equivalently, its subnet mask 255.255.255.224, and ISP

Gateway IP addresses (virtual IP addresses).

Network Devices.

• The network devices shall comply with the following characteristics:

• Services provided by the Internet Service Provider (ISP) must be delivered with RJ-45 interface connectors with a 10/100/1000BaseT interface.

• Internet Service Provider (ISP) must provide routers and Data media converters or transmission devices in all cases.

• Power standard sources must be dual voltage (110v/60hz and 220v/60hz)

• Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

• One separate or individual physical interface connector is required per service.

Service Support and contingencies.

• The awarded ISP must warrant service support 7X24X365.

• The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or

Information Technology (IT) representative from the Embassy Information Systems

Center (ISC).

• Expected service availability and reliability must be at minimum 99.97%.

• The awarded ISP must have direct connection capability with major United States of

America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

• The awarded ISP must provide online web access data traffic analysis graphs capabilities.

Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

• The ISP that is awarded the contract on behalf of the U.S. Embassy must coordinate with

STC for project implementation and support. In-case the link is down, or the service degrades, the COR will coordinate and report directly to the ISP who in turn will report and follow up the issues to STC.

• The awarded ISP must provide a central Information Technology (IT) point of contact

(POC) in order to promptly coordinate technical issues during the initial installation process.

D. General requirements:

a) The Department of State has a requirement for one full period, full duplex, clear channels, and digital circuits capable of supporting synchronous traffic. From 1,024 kbps up to 512,000 Kbps, between the Main Distribution Frame [MDF] of the

____ISP______________ and the Main Distribution Frame (MDF) of the U.S. Embassy

Riyadh. For clear channel circuits, they shall be completely transparent to _1,024 up to

512,000 kbps data, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals.

b) These digital services shall be via Fiber Optic. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year.

c) The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. Except for modems and terminal equipment furnished by the Government, the Contractor shall provide all equipment, materials, and supplies required to provide the service which includes the Data Service Unit (DSU) configured with Data

Communications Equipment (DCE) interface. If required, signal element timing shall be provided by the Contractor’s facility.

d) The Contractor shall provide sufficient technical support to ensure uninterrupted

End-to-end service between such terminal points as are covered in this contract. The

Contractor shall provide, properly adjust, and maintain the circuit for continuous

Department of State use. The Contractor shall ensure that the circuit complies with service changes, additions, or deletions as required under this contract.

e) The circuit shall be completely transparent up to the 500 Mbps data, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals. All other characteristics will be in accordance with International Telegraph and Telephone Consultative Committee (CCITT) specifications.

f) The Contractor shall supply a Data Service Unit(s) (DSUs) configured with a Data

Communications Equipment (DCE) interface. Signal element timing shall be provided as follows: (1) timing to the American Embassy will be provided by the Contractor’s facility.

g) NOTE: Where applicable for digital service and for information purposes:

Services. This is a firm fixed-price contract for the lease of one full period, full duplex, clear channels, digital circuits and internet leased lines capable of supporting synchronous traffic. For the clear channel circuits, they shall be completely transparent to 400 Mbps data or different if specified on the service requirements, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment.

h) Bit Error Rate Test (BERT) The bit error rate (BER) for the service shall not be greater than 1 in 10 to the 6 bits for 99.7% of the time, for all time.

i) Acceptable Level of Performance. The Standard of Performance (SP) for this contract is

99.7% percent availability per month (100 percent less 0.3 percent each month for corrective and preventive maintenance).

j) Inspection and Acceptance. Unless specified in the Contract, the Government shall require a period not to exceed 24 hours in order to perform testing to determine acceptance of the required circuit under Section C. The U.S. destination point or the U.S.

foreign post shall conduct the testing.

k) Term of Contract: The required circuits shall be installed and delivered to the

Destination Point on or before 60 Days after Contract Award. Upon successful installation and acceptance by the Government of the required circuit under Section C, the Contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed.

l) The Contractor agrees that the work and services set forth in this contract shall be performed during the period commencing the effective date of this contract and shall continue through the end of the twelve month period of service, excluding the exercise of any option.

m) An Invoice, suitable for payment, shall contain, but not limited to, the following information:

1. Name of Contractor;

2. Date of Invoice;

3. Original Invoice Number (Consecutive numbers);

4. Contract number;

5. Task or Delivery Order number, as applicable;

6. Contract Line Item Number (CLIN) of item or service provided;

7. Description of the item, or service actually provided;

8. Period of performance of service or date item is provided;

9. Block/Space reserved for COR acceptance signature and date;

10. Signature, Name and Phone number of Company representative authorized to sign invoices;

11. Remit to address

12. Name, phone number and Mailing address to whom any disputed invoices should be addressed;

13. Credits with explanation and period covered.

Failure to submit Invoices which do not identify this information shall be returned without payment to the Contractor for correction.

n) Reserved

o) Authorized Instruction to Contractor

a. No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders or directions on behalf of the Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

b. Contracting Officer’s Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments. Changes in the Scope of

Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

p) Government Furnished Equipment (GFE):

q) Release of Information

1. The Contractor’s organization shall clear with the Information Office listed below any public release of information on this contract. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc.

2. The request for public release of information should be addressed to: Information

Management Officer (IMO)

3. Limited Use of Data and Information. Performance of this contract may require the Contractor to access and use data and information proprietary to the Government agency or agency personnel, or which is of such a nature that its dissemination or use, other than in performance of this contract would be adverse to the interests of the

Government or others. The Contractor and Contractor personnel shall not divulge, or release data or information developed or obtained in performance of this contract, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no costs to the Government between the Contractor and the data owner provides for greater rights to the Contractor.

r) Circuit Downtime and Credits

Credits shall be assessed against the Contractor in those instances where the circuit during any given month or year that fail to achieve and sustain the minimum acceptance standards stated above.

1. Definitions:

Circuit Availability Acceptance Level: Yearly Circuit Availability Acceptance Level is computed by 365 calendar days times 24 (hours per day) times 99.7% acceptance level equals 8,716.20 hours annum. (365 x 24 = 8760 x 99.7% = 8,733.72). Monthly Circuit

Availability is computed by the calendar days per month times 24 (hours per day) times

99.7% acceptance level (example: 31 x 24 = 744 x 99.7% = 741.76).

Downtime: That period of time when the circuit becomes non-operational or unusable for communication or transfer of data or failures to meet the minimum acceptance standards. The maximum cumulative Annual downtime that shall be acceptable for corrective or preventative maintenance is 26.28 hours (8760 x .3%). The maximum cumulative Monthly downtime that shall be acceptable for corrective or preventative maintenance shall be .3% of the total available hours for the month (example: 31 x 24 =

744 x .3% = 2.23 hours).

Period of Downtime: Downtime shall commence at the time first attempt for contact is made by the Government (or its representative) to the Contractor’s Point of Contact and shall be annotated on the Remedy Ticket and shall continue until the circuit is returned into Service by the Government.

Downtime Credits: Monetary value returned to the Government for failure to meet the

Circuit availability requirements. Downtime Credits shall be assessed based on cumulative downtime time with the minimum assessment being one hour. Downtime credit shall be equal to the hourly or daily rate (as applicable) as identified in the schedule in Section B. There are two (2) situations when circuit Downtime Credits can be accumulated:

1) Below Availability Level,

2) Extended Downtime.

2. Credit for Circuit Downtime by Situation

Below Availability Level: If the downtime accumulated for a circuit adds up to 26.28

(8760 x 0.3%) cumulative hours or more during any one contract year (365 calendar days) or depending on the number of hours for the month (example 744 x .3%) cumulative hours per month (example: 31 calendar day month) the Contractor shall grant a hourly credit to the Government for each hour of downtime. Each additional one hour increment or portion thereof will be assessed as an additional hour.

Extended Downtime Credit(s): Cumulative time of more than 18 hours but not greater than 24 hours for any one outage shall be assessed at a daily rate. Any increment of 24 hours beyond the initial 24 hours of any one outage shall be assessed at the standards for the hourly rate up to 12 hours, however between 12 and 24 hours the credit shall be assessed at the daily rate.

3. Exceptions to Cumulating of Downtime

Cumulating of circuit downtime shall include all unscheduled downtime deemed to be the responsibility of the Contractor, with the following exceptions:

a. When the failure to perform arises out of causes beyond the control and without the fault or negligence of the Contractor or Sub-contractor as defined in the Termination for

Default clause in Section I of this contract.

b. Malfunction of equipment, frequency fading and interference, errors of commission and/or omission by the Contractor or Sub-contractor, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the Contractor or Sub-contractor. The Contractor shall be charged with credits for all reported outages determined “no trouble found” or “came clear while testing” but which exceed 45 minutes.

The Contracting Officer shall make final determination as to whether downtime is the responsibility of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor’s responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance.

4. Payment Reduction for Downtime Credits

When Circuit Downtime credit(s) is owed to the Government, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the Contractor in the month they accrued.

5. Trouble Escalation Procedure

a. The Government shall refer the problem to the carrier after performing tests as prescribed in the Trouble Analysis procedure. Obtain the name of the carrier test person and a carrier ticket number; record this information on the Government’s Remedy Ticket.

b. After the trouble has been referred to the carrier for two (2) hours, recall the carrier for an update on the current trouble. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

c. After the trouble has been referred to the carrier for four (4) hours, recall the carrier for an update on the current trouble. If the carrier’s response is not satisfactory escalate the trouble to the carrier’s management. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

d. After the trouble has been referred to the Contractor for six (6) hours the COR shall escalate the trouble to the Contractor’s manager; also notify IRM/IMO and the

Contracting Officer and the STATE IRM/ISC Office. Record the contractor’s response, the name of the individual you talked with, the Contractor ticket number, and the names of the IRM managers that were notified on the Remedy Ticket.

e. Continue to status the Contractor for the remainder of the outage or until you have received a problem resolved status.

V CONTRACT ADMINISTATIVE REQUIREMENTS AND PROCEDURES

A. Quality Assurance and Surveillance Plan (QASP)

This plan is designed to provide an effective surveillance method to promote effective contractor performance. The QASP provides a method for the Contracting Officer's

Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the USG, is responsible for management and quality control to meet the terms of the contract. The role of the USG is to conduct quality assurance to ensure that contract standards are achieved.

Performance Objective Performance Threshold

Services

Contractor performs all services set forth in the Statement of Work with the standard and requirements detailed.

All required services are performed and no more than three (3) customer complaints are received per month

• Surveillance – The COR will receive and document all complaints from USG personnel regarding the services provided. If found valid, the COR will send the complaints to the contractor for corrective action.

• Standard – The performance standard is that the USG receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996) or the appropriate Inspection of Services clause), if any of the services exceed the standard.

• Complaint Procedures

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available.

The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

B. REPORTS AND OTHER DELIVERABLES

All reports and other deliverables required under this contract shall be delivered by email to the COR and mailed to the following address:

TBA

Description QTY Delivery Date Deliver to

Invoice

(Section V.8.3)

1 To be submitted monthly

Designated

Billing

Office

Bi-weekly report bandwidth utilization and quality of service for the

DIA connection.

(Section IV., Reporting)

1 Bi-weekly COR

C. KEY PERSONNEL

The US Government considers the contractors Project Manager as Key Personnel for this contract. During the entire performance period of this contract, the contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. The contractor shall notify the Contracting Officer

Representative within 15 calendar days after the occurrence of any of these events. The proposed substitute shall possess qualifications comparable to the original key person, as well as satisfying any minimum standards set forth elsewhere in the solicitation / contract.

The Contracting Officer Representative will notify the contractor within 15 calendar days after receipt of all required information of the decision on the substitution.

D. RECRUITMENT OF THIRD COUNTRY NATIONALS

a) For contracts exceeding $250,000 which require the recruitment of Third Country

Nationals (TCNs), the Contractor shall submit and adhere to a Recruitment Plan. Contractors providing employer furnished housing shall submit and adhere to a Housing Plan.

b) Recruitment Plan

1. State the anticipated number of workers to be recruited, the skills they are expected to have, and the country or countries from which the Contractor intends to recruit them.

2. Explain how the Contractor intends to attract candidates and the recruitment strategy including the recruiter.

3. State in the plan that the recruited employee will not be charged recruitment or any similar fees, as defined in FAR 22.1702 and FAR 52.222-50. The Contractor or employer pays the recruitment fees for the worker, if recruited by the Contractor or subcontractor, to work specifically on Department of State contracts.

4. Recruitment fees included by the prime contractor in the contract price must be allowable by country law, allocable to the contract based on benefit to the program, and reasonable based on what a prudent businessperson would pay for similar expenses and charges. The reasonableness of recruitment fees should be assessed based on the reasonableness of the individual components.

5. State in the plan that the Contractor’s recruitment practices comply with recruiting nation and host country labor laws.

6. State in the plan that the Contractor has read and understands the requirements of

FAR 52.222-50 Combating Trafficking in Persons.

7. Contractor will advise the Contracting Officer of any changes to the Recruitment Plan during performance and provide updates for approval.

Recruitment fees means fees of any type, including charges, costs, assessments, or other financial obligations, that are associated with the recruiting process, regardless of the time, manner, or location of imposition or collection of the fee.

(1) Recruitment fees include, but are not limited to, the following fees (when they are associated with the recruiting process) for-

(i) Soliciting, identifying, considering, interviewing, referring, retaining, transferring, selecting, training, providing orientation to, Skills testing, recommending, or placing employees or potential employees; (ii) Advertising: (iii) Obtaining permanent or temporary labor certification, including any associated fees; (iv) Processing applications and petitions; (v) Acquiring visas, including any associated fees; (vi) Acquiring photographs and identity or immigration documents, such as passports, including any associated fees; (vii) Accessing the job opportunity, including required medical examinations and immunizations; background, reference, and security clearance checks and examinations; and additional certifications; (viii) An employer's recruiters, agents or attorneys, or other notary or legal fees; (ix) Language interpretation or translation, arranging for or accompanying on travel, or providing other advice to employees or potential employees; (x) Government-mandated fees, such as border crossing fees, levies, or worker welfare funds; (xi) Transportation and subsistence costs- (A) While in transit, including, but not limited to, airfare or costs of other modes of transportation, terminal fees, and travel taxes associated with travel from the country of origin to the country of performance and the return journey upon the end of employment; and (B) From the airport or disembarkation point to the worksite; (xii) Security deposits, bonds, and insurance; and (xiii) Equipment charges.

(2) A recruitment fee, as described in the introductory text of this definition, is a recruitment fee, regardless of whether the payment is (i) Paid in property or money; (ii) Deducted from wages;

(iii) Paid back in wage or benefit concessions; (iv) Paid back as a kickback, bribe, in-kind payment, free labor, tip, or tribute; or (v) Collected by an employer or a third party, whether licensed or unlicensed, including, but not limited to- (A) Agents; (B) Labor brokers; (C)

Recruiters; (D) Staffing firms (including private employment and placement firms); (E)

Subsidiaries/affiliates of the employer; (F) Any agent or employee of such entities; and (G)

Subcontractors at all tiers.

c) Housing Plan

The Contractor will submit a…