19GE5023R0056.pdf

19GE5023R0056

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

19GE5023R0056

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

05/16/2023

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Nadja U. Reinmueller

b. TELEPHONE NUMBER (No collect calls)

c. EMAIL ReinmuellerNU@state.gov

8. OFFER DUE DATE / LOCAL

TIME

CODE FRANK

AMERICAN CONSULATE GENERAL FRANKFURT

GIESSENER STRASSE 30

ATTN: RPSO

60435, FRANKFURT, GERMANY

9. ISSUED BY X UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

X

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

(15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

ZAGRECODE15. DELIVER TO

AMERICAN EMBASSY ZAGREB

THOMASA JEFFERSONA 2, 10010

ATTN: GSO

ZAGREB

CODE OPEAQM16. ADMINISTERED BY

RPSO Frankfurt OPE/AQM/IP/RPSO Frankfurt Office of Acquisition (AQM) Frankfurt

FACILITY

CODE

CODE

Contact UEI:

Telephone No.

17a. CONTRACTOR/

OFFEROR

OPEAQMCODE18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY ZAGREB

THOMASA JEFFERSONA 2

ATTN: FMO

ZAGREB, CROATIA 10010

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA X ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

X 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 1 COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) Nicolas Wilhelm

31c. DATE SIGNED 05/16/2023

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

CGFS // CGFS

19GE5023R0056

Line Item Summary

Solicitation Number:

19GE5023R0056

Contract Number: Title: Zagreb Croatia - Janitorial Service

Date of Solicitation:

05/16/2023

Line Item No.

Description Quantity Unit Unit Price Total Cost

001 BASE YEAR - Janitorial Services inclusive of the following Sub CLIN's:

0001A - 0001C Standard Janitorial Services 0002A - 0002E Intermittent Services 0003 Temporary Additional Services 0004 Transition Period

0005 VAT

0006 DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Attachment 1 - Pricing.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

0.00 MO

002 0.00 MO

FIRST OPTION YEAR - Janitorial Services inclusive of the following Sub CLIN's:

1001A - 1001C Standard Janitorial Services 1002A - 1002E Intermittent Services 1003 Temporary Additional Services

1004 VAT

1005 DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Attachment 1 - Pricing.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

SECOND OPTION YEAR - Janitorial Services inclusive of the following Sub CLIN's:

2001A - 2001C Standard Janitorial Services 2002A - 2002E Intermittent Services 2003 Temporary Additional Services

2004 VAT

2005 DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Attachment 1 - Pricing.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

0.00 MO

004 0.00 MO

THIRD OPTION YEAR - Janitorial Services inclusive of the following Sub CLIN's:

3001A - 3001C Standard Janitorial Services 3002A - 3002E Intermittent Services 3003 Temporary Additional Services

3004 VAT

3005 DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Attachment 1 - Pricing.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

FOURTH OPTION YEAR - Janitorial Services inclusive of the following Sub CLIN's:

4001A - 4001C Standard Janitorial Services 4002A - 4002E Intermittent Services 4003 Temporary Additional Services

4004 VAT

4005 DBA

DO NOT INSERT PRICES HERE.

Prices shall ONLY be submitted in Attachment 1 - Pricing.

Type of Contract Pricing: FFP Doc Ref No:

Delivery Date FOB:

0.00 MO

Solicitation No. 19GE5023R0056 Page 3 of 74

Janitorial Services, US Embassy Zagreb, Croatia

TABLE OF CONTENTS

Section 1 – The Schedule

* SF 1449 cover sheet

* Continuation To SF-1449, Prices, Block 23

* Continuation To SF-1449, Schedule Of Supplies / Services, Block 20 Description /

Specifications / Work Statement

* Attachment 1 – Pricing

* Attachment 2 – Contract Information / Experience Listing

* Attachment 3 – Key Personnel

* Attachment 4 – W-14 Certificate

* Exhibit A – Locations of areas

* Exhibit B – Holiday List 2023

Section 2 – Contract Clauses

* Contract Clauses

* Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 – Solicitation Provisions

* Solicitation Provisions

* Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

Section 4 – Evaluation Factors

* Evaluation Factors

* Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 – Representations and Certifications

* Offeror Representations and Certifications

* Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not

Prescribed in Part 12

Solicitation No. 19GE5023R0056 Page 4 of 74

SECTION 1 – THE SCHEDULE

CONTINUATION TO SF-1449

PRICES – BLOCK 23

I BACKGROUND / SCOPE OF SERVICES

A. The U.S. Embassy requires janitorial services for U.S. Embassy Zagreb Croatia.

The purpose of this fixed price contract is to obtain janitorial services for real property owned or managed by the U.S. Government at the U.S. Embassy in Zagreb, Croatia. The Contractor shall perform janitorial services in all designated spaces including, but not limited to halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators, and stairways. The contract will be for a one year period from the date of contract award, with four one-year options.

The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

The Contractor shall provide the janitorial services, as described in Section 1, Sub Section IV Specifications / Statement of Work.

B. This is a fixed price with economic price adjustment requirements type contract under which annual firm, fixed-price task orders will be issued. The contract shall remain unfunded. The fixed prices are listed in Section1.III.D. Attachment 1 Pricing.

C MINIMUM (Reference Section I, Clause 52.216-22(b))

During the term of this contract, the Government shall order, as a minimum, services in an amount of at least $5,000.00 or equivalent in local currency.

The Government makes no guarantee as to the number of orders or actual amount of services that will be requested above the guaranteed minimum of $5,000.00 or equivalent in local currency.

The maximum dollar value during the entire life of this contract is $2,000,000.00.

II ACRONYMS AND ABBREVIATIONS

Acronym Definition

CLIN Contract Line Item Number

CO

Contracting Officer

COR

Contracting Officer Representative

DOS Department of State

Solicitation No. 19GE5023R0056 Page 5 of 74

DS Diplomatic Security

FMO Financial Management Officer

LS

Lump Sum

O&M Operations & Maintenance

PII

Personally Identifiable Information

QA

Quality Assurance

QCP

Quality Control Plan

QTY

Quantity

RSO Regional Security Office

SBU Sensitive but Unclassified

SOW

Statement of Work

TBD

To be determined

USG

U.S. Government

III PRICES

A.1 The contractor shall complete all work, including furnishing all labor, material, equipment and services, unless otherwise specified herein, required under this contract for the firm fixed unit prices indicated below and within the time specified herein. These individual prices shall include all labor, materials, profit, and, if applicable, value added tax (VAT).

Any costs not separately priced will be considered to be included in the individual prices as overhead or other indirect cost. No additional sums will be payable on account of any escalation in the cost of materials, equipment or labor, or because of the contractor's failure to properly estimate or accurately predict the cost or difficulty of achieving the results required by this contract. Nor will the contract price be adjusted on account of fluctuations in the currency exchange rates.

A.2 The currency shall be fixed and cannot be changed by modification to the contract.

B. VAT – if applicable, the contractor shall be responsible for paying to the appropriate authority the applicable rate of Value Added Tax (VAT). Offerors shall identify the VAT as a separate line item.

The VAT shall also be a separate cost item on all invoices submitted against task orders under the resulting contract. The contractor will be reimbursed for VAT only up to the amount listed in each task order and upon presentation of proof that VAT has been paid to the host country government. If the contractor receives a VAT refund from the host government he shall re-pay the refund amount to the US Government.

Solicitation No. 19GE5023R0056 Page 6 of 74

C. Offeror, insert the currency of prices offered __________________

D. The fixed prices for the janitorial services as specified in Section IV are set forth in Attachment 1 –

Pricing ( to be submitted by Offeror as part of proposal and made part of the contract with award).

E. Defense Base Act (DBA) Insurance

E.1 DBA insurance is required for all United States citizens or residents and individuals hired in the United States, regardless of citizenship for any construction and services for U. S. overseas contracts over US$10,000.00. Only the countries listed currently on the Department of Labor’s (DOL) Active DBA Waivers are not required to have DBA insurance for Host Country Nationals (HCNs) and Third Country Nationals (TCNs) working overseas.

(See website for country waivers: https://www.dol.gov/owcp/dlhwc/dbawaivers/dbawaivers.htm).

The waiver is only valid if alternative worker’s compensation benefits are provided to the waived employees pursuant to applicable local law. If there are no local worker’s compensation laws, the waiver has no effect and HCN and TCN (if applicable by local law) working under a U. S. contract shall be included and covered under the DBA.

E.2 The DBA insurance may be obtained from any authorized DBA insurance broker, see

FAR 52.228-3 WORKER’S COMPENSATION INSURANCE (DEFENSE BASE ACT) (APR 1984).

New DBA insurances policies can be purchased directly from any DOL (Department of Labor) approved insurance carrier. A list of DOL approved carriers may be found at http://www.dol.gov/owcp/dlhwc/lscarrier.htm.

E.3 The Contractor will be reimbursed for DBA only to the extent the contractor provides documentary proof that DBA has been paid and only to the extent quoted in Attachment 1 – Pricing.

NOTE: There is no current a DBA insurance waiver for Host Country Nationals (HCNs) and Third Country Nationals (TCNs) in Croatia.

Solicitation No. 19GE5023R0056 Page 7 of 74

CONTINUATION TO SF-1449

SCHEDULE OF SUPPLIES / SERVICES, BLOCK 20

DESCRIPTION / SPECIFICATIONS / WORK STATEMENT

IV SPECIFICATIONS / STATEMENT OF WORK

1. The purpose of this fixed price contract is to obtain janitorial services for real property owned or managed by the U.S. Government at the U.S. Embassy in Zagreb, Croatia. The Contractor shall perform janitorial services in all designated spaces including, but not limited to halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators, and stairways. The contract will be for a one year period from the date of contract award, with four one-year options.

The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

1.1 General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within 30 (thirty) days after contract award.

The Contracting Officer’s Representative must approve these general instructions before issuance.

1.2. Duties and Responsibilities

1.2.1 Certain areas listed in Exhibit A (Controlled Access Area (CAA)) require an escort and can only be entered during scheduled times. The General Instructions shall emphasize security requirements so that accidental security violations do not occur.

Note: Cleaning time schedule for all areas requiring escort is 8:00 – 10:00am.

1.2.2. Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed daily.

1.2.3. Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine the schedules presented which meet the needs of the individual facility.

1.2.4. Temporary Additional Services are services that are defined as Standard Services but are required at times other than the normal workday. These services shall support special events at the Post. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The COR shall order these services as needed basis. This work shall be performed by Contractor trained employees and shall not be subcontracted. The COR may require the Contractor to provide temporary additional services with 24-hour advance notice.

The Contractor shall include in its next regular invoice details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR’s written confirmation for the temporary additional services.

Solicitation No. 19GE5023R0056 Page 8 of 74

1.3. Type of Services

Standard Services shall include the following work:

1.3.1 Daily Cleaning Requirements shall consist of:

1.3.1.1 Sweeping all floor areas including damp mopping of areas such as tile, linoleum, marble floors, staircases, and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency may be higher than once per day when it is rainy or snowy. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

1.3.1.2 Dusting and cleaning all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and CRT screens, lamps and other common things found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces and areas.

1.3.1.3 Vacuuming all clean rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil, and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath, and then replaced in the original position.

1.3.1.4 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges.

The Contractor shall refill paper towels, toilet paper, hand soap, hand sanitizers, and trash bags in all bathrooms. The Contractor shall check those areas used by personnel visiting the chancery several times daily to ensure that the facilities are always clean and neat.

1.3.1.5 Emptying all wastepaper baskets, ashtrays and washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items where they were located.

1.3.1.6 Cleaning of glasses, cups, and coffee services in conference facilities and in the Ambassador's office area. The Contractor shall clean the items in hot soapy water and rinse, dry and polish so that a presentable appearance is maintained.

1.3.1.7 Removing any grease marks or fingerprints from walls, doors, door frames, radiators, windows and window frames, glass desk protectors, reception booths and partitions.

1.3.1.8 Removing trash to designated area as directed by the COR and keeping trash area in a reasonably clean condition.

1.3.2 Periodic (weekly) Cleaning Requirements shall consist of:

1.3.2.1 Dusting tops of tall furniture, tops of picture frames and areas not covered in daily dusting.

1.3.2.2 Spot cleaning baseboards and walls.

1.3.2.3 Spot waxing and polishing floors as needed.

1.3.2.4 Shampooing (small area spot clean as needed) carpets.

Solicitation No. 19GE5023R0056 Page 9 of 74

1.3.2.5 Dusting windowsills and blinds.

1.3.2.6 Cleaning shutters as required.

1.3.2.7 Sweeping and washing terraces and balconies to remove all accumulated dirt and debris.

1.3.3 Monthly Cleaning Requirements shall consist of:

1.3.3.1 Cleaning major appliances inside and out including vacuuming dust from around motor areas.

1.3.3.2 Wiping window blinds with a damp cloth to ensure that all smudges are removed.

1.3.3.3 Cleaning inside window glass and sash of smudges and accumulated dirt.

1.3.3.4 Moving all furniture and vacuuming or polishing the floor under the furniture as appropriate.

1.3.3.5 Cleaning the refrigerators in all embassy kitchenettes (20 each). Each refrigerator shall be pulled away from the wall, unplugged, and the back of it shall be vacuumed. All food shall be removed, refrigerator thoroughly cleaned and sanitized both inside and outside. If there is any ice or frost inside the unit, it shall be thawed. Areas surrounding the refrigerators that are inaccessible while they are in place shall be cleaned.

1.3.3.6 Cleaning the microwave ovens in all embassy kitchenettes. Microwave shall be unplugged before cleaning. Clean inside and outside of all microwave ovens, including the rotating plate and its mechanism.

Wipe the unit dry before plugging it back to the socket.

1.3.4 Quarterly Cleaning Requirements shall consist of:

1.3.4.1 Cleaning and sanitizing the trash holding area.

1.3.4.2 Dusting and wiping light fixtures and chandeliers. When completed, the light fixtures shall be free from bugs, dirt, grime, dust, and marks.

1.3.5 Semi-Annual Cleaning Requirements shall consist of:

1.3.5.1 Cleaning all chandeliers and light fixtures using appropriate methods to restore the original luster to the fixtures. This will include ensuring that all crystal reflectors are individually washed.

1.3.5.2 Washing the outsides of the windows. When completed the windows shall be free of smudges, lint, or streaks from the surfaces.

1.3.5.3 Removing and washing window blinds.

1.3.5.4 Shampooing the entire surface of carpets in the high traffic areas.

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1.3.6 Annual Cleaning Requirements shall consist of:

1.3.6.1 Stripping wax coats and seal coats to the bare floor surface; cleaning the bare surface, and reapplying a seal coat.

1.3.6.2 Cleaning gutters and down spouts of all collected debris.

1.3.6.3 Shampooing carpets in all areas.

1.3.7 Cleaning of the Marine House Security Guards’ Quarters (MSGQ), (Ground Floor only) shall consist of the following, and shall be done once a week:

1.3.7.1 Sweeping all floor areas including damp mopping of all areas.

1.3.7.2 Dusting and cleaning all furniture.

1.3.7.3 Vacuuming all door mats, rugs, and carpets.

1.3.7.4 Thorough cleaning of toilets, bathrooms, and shower facilities.

1.3.8 Cleaning of the CMR Guards' toilet and guard booths shall consist of the following and shall be done once a week:

1.3.8.1. Thorough cleaning of the toilet, urinal, bathroom tiles and mirrors, using suitable non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, and smudges. The Contractor shall refill paper towels, toilet paper, and soap in the bathroom.

1.3.8.2. Dusting and cleaning all furniture in the guard booths.

1.3.8.3 Vacuuming all door mats, rugs and carpets in the guard booths.

1.3.9 Intermittent Services:

1.3.9.1 Stripping wax coats and seal coats to the bare floor surface, cleaning the base surface, and reapplying a seal coats and wax coats as directed. Work to be performed on the weekend (per sqm) – Annually

1.3.9.2 Shampooing the entire surface of carpets in the high traffic areas as directed. Work to be performed on the weekend (per sqm) – Semi-annually

1.3.9.3 Shampooing carpets in all areas as directed. Work to be performed on the weekend

(per sqm) – Annually

1.3.9.4 Washing the outsides of the windows. When completed the windows shall be free of smudges, lint, or streaks from the surfaces. The contractor is responsible to find a method of cleaning windows that is efficient and at the same time safe for the

Solicitation No. 19GE5023R0056 Page 11 of 74 workers performing the job. The method for cleaning windows will be presented to and approved by the COR and/or Post Occupational Safety and Health Officer (POSHO) before starting of the work.

Work to be performed on the weekend (per sqm) - Semi-annually

1.3.9.5 Cleaning carpet runners. Roll up the carpet runners, transport, and pressure wash them in the Contractor’s facility. Return within five working days. Re-set to their original positions. (per sqm) – Semi-annually

Intermittent services CLINs 0002A- 0002D, 1002A- 1002D, 2002A- 2002D, 3002A- 3002D, 4002A- 4002D shall only be performed when ordered by the Government by issuance of funded delivery Orders, see ADDENDUM TO CONTRACT CLAUSES. The provided estimated quantities are estimates for calculation purposes only and the Government does not guarantee that such quantities will be ordered.

1.3.10 Temporary Additional Services:

1.3.10.1. Unscheduled work (per hour) Additional temporary services shall be provided at the hourly rates specified at CLINs 0003, 1003, 2003, 3003 and 4003.

1.3.10.2. Upon Request - Other custodial maintenance and Janitorial Services, as specified.

NOT TO EXCEED AMOUNT:

CLINs for temporary additional services contain a “not-to-exceed” amount. If the funds for this item are not sufficient, work shall stop until your company has received a funded modification to the contact signed by a Contracting Officer.

2. Personnel

The Contractor shall designate a representative who shall be always responsible for on-site supervision on the Contractor’s workforce. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. He/she shall have sufficient English language skills to be able to communicate with members of the U.S. Government staff. The supervisor shall have supervision as his or her sole function and shall personally assure that the standards set forth in the contract are maintained.

He/she will also be the point of contact to remedy complaints and respond to calls for emergency services.

The Contractor shall furnish all management and labor necessary to ensure that all custodial services are performed in a manner that will maintain a clean, neat and professional appearance. Contract employees must be knowledgeable of standard industry practices regarding cleaning procedures and equipment. Any Contractor's employee whose conduct or performance is objectionable shall immediately be removed from the contract.

2.1. General.

The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

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2.2. Standard of conduct.

2.2.1. Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

2.2.2. Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, un-reasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

2.2.3 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

2.2.4. Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

2.2.5. Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

-falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

-unauthorized use of Government property, theft, vandalism, or immoral conduct;

-unethical or improper use of official authority or credentials;

-security violations; or, -organizing or participating in gambling in any form.

2.2.6. Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

2.3. Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

2.4. Personnel Security

2.4.1. After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take approx. 6 weeks to perform. For each individual the list shall include:

• Full Name

• Place and Date of Birth

• Current Address

• Identification number

Solicitation No. 19GE5023R0056 Page 13 of 74

2.4.2. The Government shall issue identity cards to Contractor personnel after they are approved.

Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

3. Management and Supervision

3.1 The Contractor shall designate a representative who shall be always responsible for on-site supervision of the Contractor’s workforce. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The supervisor shall have supervision as his or her sole function.

3.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

3.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

3.4 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under Temporary Additional Services.

4. Locations for Janitorial Services

All standard services are to be delivered on regular Embassy working days, except the intermittent services specified in section 1.IV.1.3.9.

A breakdown of locations per surfaces and materials are provided with the Exhibit A.

5. Materials and Equipment

a) All material and equipment, including mops, vacuum cleaners, floor buffers, brooms, dust rags, detergents, cleaners etc. necessary for the performance of this contract shall be provided by the Contractor.

The Contractor shall also furnish all paper products such as toilet paper and paper towels, as well as hand soap for the restrooms and kitchens. All equipment and tools used under this contract must be new at start of the contract and kept in clean and good working order. Equipment and chemicals must all be approved by the Contracting Officer Representative prior to bringing to the Embassy building. No substitutions of any materials are allowed without the COR's permission.

b) Green Cleaning Products

Green cleaning products protect environmental health and indoor environmental quality. Unlike conventional cleaning products, they contain no carcinogens or chemicals that may cause reproductive health problems, or irritate the eyes or skin, and contain reduced concentrations of VOC that diminish indoor

Solicitation No. 19GE5023R0056 Page 14 of 74 air quality. Green cleaning products minimize the introduction of pollutants into building without compromising product performance or maintenance cost.

The Embassy recommends the use of Green certified cleaning products which have been tested for toxicity, biodegradability, air quality degradation, and their potential to negatively impact human health and environment. These products often have citrus, oxygen, soy or other biodegradable base vehicle. All cleaning agents MUST be submitted to and approved by the COR or the Contracting Officer before usage.

Following are the criteria for evaluating alternative cleaning products:

Use Green Seal GS-37 certified (or equivalent certified) standard cleaning products.

Use high standard products that meet the California Code of Regulations maximum allowable VOC levels for flooring, such as carpet cleaners, floor finishes or strippers.

Use disposable janitorial paper products and trash bags that meet the minimum requirements of the US EPA’s Comprehensive Procurement Guidelines.

Construct a matrix to assist in the evaluation of alternative products and provide a quick comparison or product attributes, applicable standards, and relative cost / value metrics.

Equipment: When existing equipment is in need of replacement, the following guidelines shall be considered:

Use vacuum cleaners that meet Carpet and Rug Institute “Green Label” Testing Program – Vacuum Cleaners Criteria and that are capable of capturing 96% of particulates 0.3 microns in size, and that operate with a sound level less than 70dBA.

Select hot water extraction equipment for deep cleaning carpets capable of removing sufficient moisture such that carpets can dry in less than 24 hours.

Use powered maintenance equipment including floor buffers, burnishers and automatic scrubbers equipped with vacuums, guards and/ or other devices for capturing fine particulates, and that operate with sound level less than 70dBA.

Choose automated scrubbing machines equipped with variable-speed feed pumps to optimize use of cleaning fluids. Use active microfiber technology to reduce cleaning chemical consumption.

Select ergonomically designed power equipment to minimize vibration, noise, and user fatigue. Specify equipment with rubber bumpers to reduce potential damage to building surfaces.

The janitorial equipment shall be stored such that occupant exposure is reduced.

c) Recycling:

The United States Embassy recommends establishing a recycling program in accordance with host country regulations and guidelines. At a minimum, the following materials should be part of an effective recycling program: paper, glass, plastics, cardboard, and metals. Embassy will provide trashcans, but trash bags shall be provided by the contractor.

Recycling in the form of inherent value of the recycled materials may accrue economic benefits to the contractor.

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6. Implementation

As part of the submittal, the Contractor shall provide a plan that clearly delineates the implementation and operational plan for the site. At a minimum, this will include: number of personnel required to perform the work specified in the contract, job descriptions of personnel, number of hours per day for each position, cleaning schedules, description of cleaning methods, quality assurance program, safety program and contingency plans for absentee employees in the event of illness or labor actions.

7. Trash removal

Trash removal site shall be designated by the Facility Manager or the Contracting Officer's Representative (COR). The Contractor shall only dispose of office paper from office waste baskets and shredding machine shedder bags on a daily basis to the appropriate trash removal site location. The Contractor shall dispose of recyclable materials and all other waste materials on a daily basis to the appropriate trash removal locations.

8. Work Schedules

Routine office cleaning will be accomplished from 0600 to 2200 hours (Two 8 hours shifts) and special projects such as floor waxing or carpet shampooing will be accomplished on either US public holidays or weekends.

9. Insurance

9.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

9.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

1. Bodily Injury stated in US Dollars: Per Occurrence $500,000

2. Property Damage stated in US Dollars: Per Occurrence $1,000,000

9.3 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

9.4 For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

9.5 The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

(a) any property of the Contractor,

(b) its officers,

(c) agents, Solicitation No. 19GE5023R0056 Page 16 of 74

(d) servants,

(e) employees, or

(f) any other person arising from an incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

9.6 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

9.7 Government as Additional Insured. The general liability policy required of the Contractor shall name "the United States of America, acting by and through the Department of State", as an additional insured with respect to operations performed under this contract.

9.8 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within 10 calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

10. Laws and Regulations

10.1. Without additional expense to the U.S. Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

10.2. The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

11. Transition Plan.

Within 10 days after contract award, the Contracting Officer may request that the Contractor develop a plan for preparing the Contractor to assume all responsibilities for janitorial services. The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

Solicitation No. 19GE5023R0056 Page 17 of 74

V CONTRACT ADMINISTATIVE REQUIREMENTS AND PROCEDURES

V.1 Quality Assurance and Surveillance Plan (QASP) This plan is designed to provide an effective surveillance method to promote effective contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the USG, is responsible for management and quality control to meet the terms of the contract. The role of the USG is to conduct quality assurance to ensure that contract standards are achieved.

Performance Objective Scope of Work Paragraphs

Performance Threshold

Services.

Performs all janitorial services set forth in subsection IV Specifications /

STATEMENT OF WORK

__1__ thru __7__

All required services are performed and no more than one

(1) customer complaint is received per month.

V.1.1 Surveillance – The COR will receive and document all complaints from USG personnel regarding the services provided. If found valid, the COR will send the complaints to the contractor for corrective action.

V.1.2 Standard – The performance standard is that the USG receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996) or the appropriate Inspection of Services clause), if any of the services exceed the standard.

V.1.3 Complaint Procedures

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

Solicitation No. 19GE5023R0056 Page 18 of 74

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

V.2 REPORTS AND OTHER DELIVERABLES

All reports and other deliverables required under this contract shall be delivered by email to the COR and mailed to the following address:

Alen Nemecek NemecekA@state.gov

NOTE: Any and all costs for the preparation, handling, mailing and submission of progress reports or any other required reports and documentation shall be included in the total price of each delivery order.

Description QTY Delivery Date Deliver to Invoice (subsection V.6.3)

1 Monthly Designated Billing Office

General Instructions (subsection IV.1.1.)

1 within 30 days after award COR

Schedule (subsection IV.1.2.)

1 monthly COR

List of Personnel (subsection IV.2.4.)

1 10 days after award COR

License / Permits

1 As part of proposal CO By e-mail

Evidence of Insurance (subsection IV.9.)

1 within 10 days after award CO

Transition Plan (subsection IV.11.)

1 within 10 days after award

COR

Trafficking in persons compliance plan (subsection V.11) In accordance with FAR 52.222-50 Trafficking in Persons and FAR 52.222-56 Certification Regarding Trafficking in Persons Compliance Plan.)

Provide a Trafficking in persons compliance plan

1 no later than 30 calendar days after award.

CO/COR

by e-mail

Solicitation No. 19GE5023R0056 Page 19 of 74

V.3 Erroneous Payment If the USG becomes eligible for a refund of payment because of erroneous overpayment or other cause, the contractor shall refund the amounts or use them to offset future payments owed by the USG, whichever the USG prefers. The contractor shall refund any refunds not complete or discovered after the completion date of this contract.

V.4 Physical and Information Security Requirements

The contractor shall be responsible for safeguarding all government information provided for contractor use. All material / documentation produced for the USG will be the sole property of the USG. The contractor shall not release any documents to anyone unless authorized by the USG. The following considerations shall be followed by the contractor and/or shall be incorporated into the design documents / shop drawings.

V.4.1 All documents received or generated under the contract are the property of the USG.

V.4.2 All documents shall be controlled and disseminated on a need-to-know basis. Reproduction and distribution is prohibited without express approval of the USG. All design documents generated shall be annotated as follows:

V.4.3 All documents shall be marked and handled in strict accordance with all applicable requirements and regulations. Proposed and actual contract documents shall only be disseminated on a strict need-to-know basis, and shall not be further disseminated without prior authorization from the USG.

V.4.4 Those receiving any type of proposed and / or actual contract documents shall be responsible for these materials while in their possession, or that of any of their subcontractors. They shall return all documents, including all copies, promptly upon demand by the USG.

V.5 Laws And Regulations

V.5.1 Compliance Required – If the contractor has or will establish a local office, he shall, without additional expense to the USG, be responsible for complying with all laws, codes, ordinances, and regulations applicable to the performance of the work, including those of the host country, and with the lawful orders of any governmental authority having jurisdiction.

V.5.2 Labor, Health and Safety Laws and Customs – If the contractor has or will establish a local office, he shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

V.5.3 A contract with the USG conveys no special privileges or immunities to the contractor. The contractor is an independent commercial concern and not a part of the U.S. mission. The contractor's employees are not USG employees. Registration of this contract with the host country government, if required by law, will be the sole responsibility of the contractor, and any fees, taxes, or other duties shall be payable by the contractor without recourse to the USG of the amounts thereof.

Solicitation No. 19GE5023R0056 Page 20 of 74

V.5.4 The only items that the USG will consider for price adjustments are those that are mandated e.g. changes in the VAT rate (if applicable) or minimum hourly wage rate.

V.6 Contract Administration Data

V.6.1 Authority of the Contracting Officer – All work shall be performed under the general direction of the Contracting Officer, who alone shall have the power to bind the Government and to exercise the rights, responsibilities, authorities and functions vested by the contract, except that the Contracting Officer and the Procurement Executive shall have the right to designate authorized representatives to act for the Contracting Officer, as specifically provided in the designation of that individual, such as the COR.

V.6.2 Government Personnel

Contracting Officer: Nicolas Wilhelm

Contract Administrator: Nadja Reinmüller E-mail address: ReinmuellerNU@state.gov

Contracting Officer's Representative (COR): Alen Nemecek

V.6.3 Invoices, Review and Payment

Invoices shall be issued monthly to the COR and Financial Management Office to the following e-mail address:

E-Mail : Zagrebinvoices@state.gov

Value Added Tax (VAT) shall not be included in the price nor charged on invoices. Please see Section 1.III.B VAT.

Each invoice shall include the items listed in Section 2, FAR 52.212-4 g.1.

Payment shall be made in the currency the contractor specified in Section1.III.C Prices.

V.6.4 Advance Payment shall not be authorized under this contract.

V.6.5 Changes In Ownership – The contractor shall furnish the COR advance notification (90 calendar days prior to the effective date) of any disposition or the change in ownership or terms of lease of any facilities utilized by him for performance of any service under this contract.

mailto:ReinmuellerNU@state.gov

Solicitation No. 19GE5023R0056 Page 21 of 74

V.7 Funding / Task Orders / Procedures

V.7.1 The contract remains unfunded; funding will be provided by issuing an annual task orders with possible modification for staffing changes. Each task order will contain the following information:

• Name of contractor

• Contract number

• Date of purchase

• Task order number

• Name of person placing the order

• Quantity, unit price, and total price of each service / insurance rate

• VAT or other taxes as a separate item, if applicable

• COR and post points of contact, including e-mail addresses

• applicable contract clauses, either in reference or in full text if necessary

V.7.2 Only an RPSO Contracting Officer may place a written order.

V.7.3 Ordering Procedures – The Government shall issue annual funded task orders.

V.8 Choice of Law

This contract shall be construed and interpreted in accordance with the substantive laws of the United States of America. By the execution of this contract, the contractor expressly agrees to waive any rights to invoke the jurisdiction of local national courts where this contract is performed and agrees to accept the exclusive jurisdiction of the United States Civilian Board of Contract Appeals and the United States Court of Federal Claims for hearing and determination of any and all disputes that may arise under the Disputes clause of this contract.

V.9 Start / Period of Performance

Contract performance is estimated to start in August 2023.

The period of performance is one year, with four possible annual option years. Option years, if exercised, shall be for twelve (12) months each, commencing at the expiration of the previous period of performance.

The Government may extend this contract in accordance with the option clause in Section 2, FAR 52.217-9, Option to Extend the Term of the Contract - Deviation, which also specifies the total duration of this contract.

The Government may exercise the option set forth…