19AQMM24N0061 RFI Questions.xlsx
XLSX spreadsheet 19 KB Posted
- Solicitation number
- 19AQMM24N0061
About this file
This document is a Request for Information (RFI) related to a federal contract opportunity for Managed Multi-functional Device Services. The Department of State (DoS), Bureau of Intelligence and Research (INR), anticipates a need for contractor-supported services that may include copiers, plotters, printers, scanners, lease of onsite devices, break/fix service, supplies, preventative and routine maintenance, and management services. The Government is interested in obtaining information from qualified businesses, with a special interest in Small Business (SB), Women Owned Small Business (WOSB), HubZone (HUBZ), 8(a), and Service Disabled, Veteran Owned Businesses. The Government is considering using a GSA Multiple Award Schedule for this requirement. Responses to the RFI are due by 12:00 noon EST on September 10, 2024, and the information provided may be used to inform the acquisition strategy and set-aside decisions.
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RFI Questions
| RFI 19AQMM24N0059 | ||||
| Managed Multi-functional Device Services | ENTER COMPANY NAME | |||
| # | Topics and Questions | Yes | No | |
| General | ||||
| 1 | Offer experienced staff onsite to manage daily printer support services in Washington, DC area? | |||
| 2 | Provide full-service maintenance of approximately 180 printer peripheral devices and related supplies? | |||
| 3 | Have active GSA Schedule(s) that can support purchase and/or lease printers and printer equipment? | |||
| 4 | List the Manufacturers where company is service authorized? | |||
| 5 | Technician are OEM trained and certified? | |||
| 6 | What is company's facility clearance level? | |||
| # | Topics and Questions | Yes | No | |
| On-Site Management Capabilities | ||||
| 7 | Use applications/toolset to track Service Level Agreements? | |||
| 8 | Onsite Technician/Project Manager is proficient in using Microsoft Office Suite? | |||
| 9 | Hand deliver all printer supplies (except paper) to each service printer/peripheral? | |||
| 10 | Provide 4-hour average response time to address on-site service issues? | |||
| 11 | Attend quarterly progress meetings? | |||
| 12 | Able to organize, prioritize, and multi-task to meet time-sensitive objectives? | |||
| 13 | Lift up to 50 pounds? | |||
| 14 | Able to maintain copier equipment at a general to advance skill-level? | |||
| # | Topics and Questions | Yes | No | |
| Reports/Deliverables | ||||
| 15 | Able to provide general preventative maintenance services to maintain copier and printer uptime? | |||
| 16 | Can monitor and inventory spare parts and supplies? | |||
| 17 | Adheres to best practices in recycling program? | |||
| 18 | Provide general service call repairs to all printers and peripherals? | |||
| 19 | Help facilitate network connectivity issues with DOS IT Service Center, e.g., report outage, network errors? | |||
| 20 | Create usage reports of client billing and meter reads? | |||
| # | Topics and Questions | Yes | No | |
| Customer Service | ||||
| 21 | Establish customer inquiry process to address support needs and requests? | |||
| 22 | Communicate and facilitate customer comments, concerns, potential problems, etc. to DOS Management? | |||
| 23 | Can interact with customer to address job-related duties? | |||
| # | Topics and Questions | Yes | No | |
| Contractor Company Requirements | ||||
| 24 | Can track service requests and histories, expedite and order required supplies, access invoice and payments? | |||
| 25 | Support monthly and quarterly on-site meetings to resolve administrative issues? | |||
| 26 | Offer local, 1-800 number, and US-based service dispatch support? | |||
| 27 | Provides new (not remanufactured or refurbished) equipment to include OEM-parts and supplies? | |||
| 28 | Remove all packing crates, boxes, and materials from US Government premises? | |||
| 29 | Supervise movement, disassemble, install, test, and reconfigure diagnostics of copiers? | |||
| 30 | Replace desktop printers with DOS-approved networked Multi-Functional Printers? | |||
| 31 | Provide DOS-approved Multi-Purpose Scanners with PIV-card able to convert to various formats and enable OCR? | |||
| # | Topics and Questions | Yes | No | |
| Data Collection and Monitoring | ||||
| 32 | Implement a Data Collection Agent (DCA)? | |||
| 33 | Provide extensive reporting on usage statistics? | |||
| 34 | Monitor and collect: meter reads, errors codes, toner levels, MAC address, Manufacturer, S/N, etc.? |
_x000D_&1#&"Calibri"&14&K000000 SENSITIVE BUT UNCLASSIFIED
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