19AQMM22R0196 RASP 11-9-22_released.pdf

19AQMM22R0196

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24 & 30

1. REQUISITION NUMBER

5. SOLICITATION NUMBER

19AQMM22R0196

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER 6. SOLICITATION ISSUE

DATE

11/09/2022

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Christopher L Toso

b. TELEPHONE NUMBER (No collect calls)

202-285-5913

c. EMAIL TosoCL@state.gov

8. OFFER DUE DATE / LOCAL

TIME

12/14/2022

11:00 ET

CODE AOPE_

OFC OF PROCUREMENT EXECUTIVE (A/OPE)

PO BOX 9115, ROSSLYN STATION

A/OPE/AQM/IP

ARLINGTON, VA 22209

9. ISSUED BY X UNRESTRICTED OR SET ASIDE: % FOR

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

10. THE ACQUISITION IS

SEE

SCHEDULE

11. DELIVERY FOR FOB DESTINATION

UNLESS BLOCK IS MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS

RATED ORDER UNDER DPAS

(15 CFR 700)

13b. RATING

RFQ IFB X RFP

14. METHOD OF SOLICITATION

HREXDCODE15. DELIVER TO

OFC OF THE EXECUTIVE DIRECTOR (HR/EX)

2401 E STREET, NW

SA-1, H726

WASHINGTON, DC 20522

CODE OPEAQM16. ADMINISTERED BY

INL Support

OPE/AQM/IP/INL

Office of Acquisition (AQM) 1200 Wilson Blvd (SA-06B) Arlington, VA 22209

FACILITY

CODE

CODE

Contact UEI:

Telephone No.

17a. CONTRACTOR/

OFFEROR

OPEAQMCODE18a. PAYMENT WILL BE MADE BY

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER SEE ADDENDUM

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS

CHECKED

19. ITEM NO. 20. SCHEDULE OF SUPPLIES/SERVICES

(Use Reverse and/or Attach Additional Sheets as Necessary)

21. QUANTITY 22. UNIT 23. UNIT PRICE 24. AMOUNT

See Line Items Section

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE X ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____ COPIES TO

ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH

OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE

TERMS AND CONDITIONS SPECIFIED.

29. AWARD OF CONTRACT: REF. _____________________________ OFFER

DATED _________________ . YOUR OFFER ON SOLICITATION (BLOCK 5)

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN,

IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF THE CONTRACTING OFFICER (TYPE OR PRINT) Christopher L Toso

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

CGFS // CGFS

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

PARTIAL FINAL

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

COMPLETE PARTIAL FINAL

36. PAYMENT 37. CHECK NUMBER

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 02/2012) BACK

Line Item Summary

Solicitation Number:

19AQMM22R0196

Contract Number: Title: Reasonable Accommodations Support Personnel

Date of Solicitation:

11/09/2022

Line Item No.

Description Quantity Unit Unit Price Total Cost

001 Reasonable Accommodation Services See Section B-000 for the applicable hourly labor rates and Not To Exceed (NTE) quantities for each position.

Labor Hour type CLIN with fixed labor rates.

Type of Contract Pricing: LH

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2022 to 12/29/2023

1.00 JB

002 Travel Reimbursement and associated ODCs See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs (ODC). Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2022 to 12/29/2023

1.00 EA

003 Training Reimbursement and associated ODCs See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs. Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2022 to 12/29/2023

1.00 EA

1001 Option Year One: Reasonable Accommodation Services See Section B-000 for the applicable hourly labor rates and Not To Exceed (NTE) quantities for each position.

Labor Hour type CLIN with fixed labor rates.

Type of Contract Pricing: LH

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2023 to 12/29/2024

1.00 JB

1002 Option Year One: Travel Reimbursement and associated ODCs See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs. Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2023 to 12/29/2024

1.00 EA

1003 Option Year One: Training Reimbursement and associated ODCs See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs. Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2023 to 12/29/2024

1.00 EA

2001 Option Year Two: Reasonable Accommodation Services See Section B-000 for the applicable hourly labor rates and Not To Exceed (NTE) quantities for each position.

Labor Hour type CLIN with fixed labor rates.

Type of Contract Pricing: LH

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2024 to 12/29/2025

1.00 JB

2002 Option Year Two: Travel Reimbursement and associated ODCs 1.00 EA

Line Item Summary

Solicitation Number:

19AQMM22R0196

Contract Number: Title: Reasonable Accommodations Support Personnel

Date of Solicitation:

11/09/2022

Line Item No.

Description Quantity Unit Unit Price Total Cost

See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs. Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2024 to 12/29/2025

2003 Option Year Two: Training Reimbursement and associated ODCs See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs. Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2024 to 12/29/2025

1.00 EA

3001 Option Year Three: Reasonable Accommodation Services See Section B-000 for the applicable hourly labor rates and Not To Exceed (NTE) quantities for each position.

Labor Hour type CLIN with fixed labor rates.

Type of Contract Pricing: LH

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2025 to 12/29/2026

1.00 JB

3002 Option Year Three: Travel Reimbursement and associated ODCs See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs. Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2025 to 12/29/2026

1.00 EA

3003 Option Year Three: Training Reimbursement and associated ODCs See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs. Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2025 to 12/29/2026

1.00 EA

4001 Option Year Four: Reasonable Accommodation Services See Section B-000 for the applicable hourly labor rates and Not To Exceed (NTE) quantities for each position.

Labor Hour type CLIN with fixed labor rates.

Type of Contract Pricing: LH

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2026 to 12/29/2027

1.00 JB

4002 Option Year Four: Travel Reimbursement and associated ODCs See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs. Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2026 to 12/29/2027

1.00 EA

Line Item Summary

Solicitation Number:

19AQMM22R0196

Contract Number: Title: Reasonable Accommodations Support Personnel

Date of Solicitation:

11/09/2022

Line Item No.

Description Quantity Unit Unit Price Total Cost

4003 Option Year Four: Training Reimbursement and associated ODCs See the Statement of Work and Terms and Conditions for Cost Reimbursement procedures. Includes Other Direct Costs. Cost Type CLIN with No Fee.

Type of Contract Pricing: CNF

Doc Ref No:

Delivery Date (Start to End) Date FOB:

12/30/2026 to 12/29/2027

1.00 EA

52.252-2 - Clauses Incorporated by Reference (Feb 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/ these address(es):

https://www.acquisition.gov [Insert one or more Internet addresses] (End of clause) Associated Lines:

52.252-1 - Solicitation Provisions Incorporated by Reference (Feb 1998)

This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es):

https://www.acquisition.gov [Insert one or more Internet addresses] (End of provision) Clause Title Fill-ins

52.242-15 Stop-Work Order (Aug 1989)

52.242-17 Government Delay of Work (Apr 1984)

52.204-13 System for Award Management Maintenance (Oct 2018)

52.212-4 Contract Terms and Conditions-Commercial Products and Commercial

Services (Nov 2021)

52.232-18 Availability of Funds (Apr 1984)

52.212-1 Instructions to Offerors-Commercial Products and Commercial Services (Nov

2021)

B-000 - PRICING SCHEDULE

TYPE OF CONTRACT

The U.S. Department of State intends to award a stand-alone contract containing labor hour and cost reimburseable line items.

SCHEDULE OF PRICES

The contrctor shall furnish the necessary qualified personnel to perform the required services in accordance with the performance based Statement of Work. The contractor shall not exceed the specified estimated total hours during performance of the contract without prior written approval of the Contracting Officer. The contractor shall fill in the hourly rate and totals by CLIN and labor category as appropriate. The Government reserves the right to order above or below the quantities, limited only by the contract ceiling price. Contractor shall propose equivalent labor category for the various tasks listed below.

Base Period: December 30, 2022 - December 29, 2023 CLIN/SLIN Title Estimated Hours Number Positions Hourly Rates Total 00101 RASP Program

Manager 1,920 1

00102 Personal Assistance Services (PAS)

1,920 1

00103 Reasonable Accommodation Support Specialist - I

(RASS-I)

11,520 6

00104 Reasonable Accommodation Support Specialist - II

(RASS-II)

3,840 2

00105 RASP Program Manager – OT

25 1

00106 Personal Assistance Services (PAS) – OT

25 1

00107 RASS-I Overtime 900 6 00108 RASS – II Overtime 800 2

00109 ADHOC – RASS II 160 1

Cost Reimbursement:

002 Travel

Reimbursement and ODCs Not to Exceed (NTE)

NA NA NA $130,000.00

003 Training Reimbursement and ODCs

NTE

NA NA NA $20,000.00

Option Period One: December 30, 2023 - December 29, 2024 CLIN Title Estimated Hours Number Positions Hourly Rates Total 100101 RASP Program

Manager 1,920 1

100102 Personal Assistance Services (PAS)

1,920 1

100103 Reasonable Accommodation Support Specialist - I

(RASS-I)

11,520 6

100104 Reasonable Accommodation

3,840 2

Support Specialist - II

(RASS-II)

100105 RASP Program Manager – OT

25 1

100106 Personal Assistance Services (PAS) – OT

25 1

100107 RASS-I Overtime 900 6 100108 RASS – II Overtime 800 2

100109 ADHOC – RASS II 160 1

Cost Reimbursement:

1002 Travel

Reimbursement and ODCs

NTE

NA NA NA $130,000.00

1003 Training Reimbursement and ODCs

Option Period Two: December 30, 2024 - December 29, 2025

200101 RASP Program

Manager 1,920 1

200102 Personal Assistance Services (PAS)

1,920 1

200103 Reasonable Accommodation Support Specialist - I

(RASS-I)

11,520 6

200104 Reasonable Accommodation Support Specialist - II

(RASS-II)

3,840 2

200105 RASP Program Manager – OT

25 1

200106 Personal Assistance Services (PAS) – OT

25 1

200107 RASS-I Overtime 900 6 200108 RASS – II Overtime 800 2

200109 ADHOC – RASS II 160 1

Cost Reimbursement:

2002 Travel

Reimbursement and ODCs

NTE

NA NA NA $130,000.00

2003 Training Reimbursement and ODCs

Option Period Three: December 30, 2025 - December 29, 2026

300101 RASP Program

Manager 1,920 1

300102 Personal Assistance Services (PAS)

1,920 1

300103 Reasonable Accommodation Support Specialist - I

(RASS-I)

11,520 6

300104 Reasonable Accommodation Support Specialist - II

(RASS-II)

3,840 2

300105 RASP Program Manager – OT

25 1

300106 Personal Assistance Services (PAS) – OT

25 1

300107 RASS-I Overtime 900 6 300108 RASS – II Overtime 800 2

300109 ADHOC – RASS II 160 1

Cost Reimbursement:

3002 Travel

Reimbursement and ODCs

NTE

NA NA NA $130,000.00

3003 Training Reimbursement and ODCs

Option Period Four: December 30, 2026 - December 29, 2027

400101 RASP Program

Manager 1,920 1

400102 Personal Assistance Services (PAS)

1,920 1

400103 Reasonable Accommodation Support Specialist - I

(RASS-I)

11,520 6

400104 Reasonable Accommodation Support Specialist - II

(RASS-II)

3,840 2

400105 RASP Program Manager – OT

25 1

400106 Personal Assistance Services (PAS) – OT

25 1

400107 RASS-I Overtime 900 6 400108 RASS – II Overtime 800 2

400109 ADHOC – RASS II 160 1

Cost Reimbursement:

4002 Travel

Reimbursement and ODCs

NTE

NA NA NA $130,000.00

4003 Training Reimbursement and ODCs

B-001 - CEILING PRICE (Time-and-Materials/Labor-Hour Contract)

(a) The ceiling price(s) of this contract is as set forth below.

Period Ceiling Price TBD

(b) If this contract includes options and a ceiling price is specified for each option, each ceiling price shall apply separately and independently to that option. The Contractor shall not exceed the ceiling price(s) of this contract except as provided in FAR 52.232-7

"PAYMENTS UNDER TIME-AND-MATERIALS AND LABOR-HOUR CONTRACTS".

(c) Notwithstanding the above, if this contract is funded below the ceiling price(s), the Contractor shall not exceed the funded amount.

(end of clause)

B-008 - TRAVEL COSTS (Time-and-Materials/Labor-Hour)

(a) Except as otherwise provided herein, the Contractor shall be reimbursed for its reasonable actual travel costs in accordance with its usual accounting practices consistent with FAR Subpart 31.2, specifically FAR 31.205-46. Travel must be directly related to and required for performance of this contract, and authorized in advance and in writing by the Contracting Officer's Representative (COR).

In no event shall costs associated with employee commuting be reimbursable as a direct cost under this contract.

(b) Travel costs shall not be burdened with any indirect costs unless specifically allowable in accordance with the Contractor's usual accounting practices consistent with FAR Subpart 31.2. In no event shall travel costs be burdened with fee/profit.

(c) The Contractor shall include a breakout of all authorized travel expenses as an attachment to his invoices. Administrative support (coordination of travel arrangements, etc.) will be the responsibility of the Contractor.

(d) Should any Contractor personnel be requested to perform in any area which has been determined by the Department of State to be a hazardous duty area, hazardous duty premium pay if and to the extent requested and allowed, will be payable at the same rate as would be given to Department of State direct-hire employees pursuant to Chapter 650 of the U.S. Department of State Standardized Regulations (Government Civilians, Foreign Areas).. Hazardous duty premium pay shall not be burdened with any indirect costs (e.g., overhead, G and A) or fee/profit.

(e) When local travel between the Contractor employee's regular place of performance and other locations is specifically authorized by the COR, transportation expenses shall be allowable costs under this contract. For the purposes of this clause, local travel means travel within a 50 mile radius of the Contractor employee's regular place of performance and does not include daily commuting or associated costs.

(f) For travel where use of a personal automobile has been specifically authorized by the COR, reimbursement shall be computed on the basis of actual miles traveled from starting point to destination. Other related miscellaneous expenses, such as tolls and parking fees, incurred in the performance of tasks authorized under this contract, will be reimbursed. Car rentals require advance approval by the COR and will be authorized only when consistent with good business practice. Allowable costs shall not exceed the actual cost of renting a compact automobile (a maximum of one for four Contractor personnel), unless extenuating circumstances (e.g., excess baggage) require other arrangements and subsequent COR approval is obtained.

(g) The Government will reimburse the Contractor for Contractor employee's travel time to or from other authorized work locations;

except that for labor categories which are exempt from the Fair Labor Standards Act (FSLA), a reimbursement will be allowed only for travel during the employee's regular working hours. The Contractor will not be reimbursed for time spent in stand down or temporary layovers for the convenience of the Contractor by FLSA exempt contractor employees except as authorized by the Federal Travel Regulations.

(h) The Contractor shall be responsible for ensuring that all personnel who will be required to travel outside the United States have current and valid passports. The Contractor shall also be responsible for obtaining any visas required for travel to foreign countries under this contract. The Contractor shall make no direct labor charges for obtaining/maintaining passports and/or visas.

(end of clause)

B-015 - TRAVEL COSTS (Cost-Reimbursement)

(a) Except as otherwise provided herein, the Contractor shall be reimbursed for its reasonable actual travel costs in accordance with its usual accounting practices consistent with FAR Subpart 31.2, specifically FAR31.205-46. Travel must be directly related to and required for performance of this contract, and authorized in advance and in writing by the Contracting Officer's Representative (COR).

In no event shall costs associated with employee commuting be reimbursable as a direct cost under this contract.

(b) The Contractor shall include a breakout of all authorized travel expenses as an attachment to its invoices.

(c) Administrative support (coordination of travel arrangements, etc.) will be the responsibility of the Contractor.

(d) Should any Contractor personnel be requested to perform in any area which has been determined by the Department of State to be a hazardous duty area, hazardous duty premium pay may be payable at the same rate as would be given to Department of State direct-hire employees pursuant to Chapter 650 of the U.S. Department of State Standardized Regulations (Government Civilians, Foreign Areas). Each employee will be notified upon arrival at any hazardous duty area of the applicable rates, terms and conditions at the time of performance. Hazardous duty premium pay shall not be burdened with any indirect costs (e.g., overhead, G and A) or fee/ profit.

(e) When local travel between the Contractor employee's regular place of performance and other locations is specifically authorized by the COR, transportation expenses shall be allowable costs under this contract. For the purposes of this clause, local travel means travel within a 50 mile radius of the Contractor employee's regular place of performance and does not include daily commuting or associated costs.

(f) For travel where use of a personal automobile has been specifically authorized by the COR, reimbursement shall be computed on the basis of actual miles traveled from stat starting point to destination. Other related miscellaneous expenses, such as tolls and parking fees, incurred in the performance of tasks authorized under this contract, will be reimbursed. Car rentals require advance approval by the COR and will be authorized only when consistent with good business practice. Allowable costs shall not exceed the actual cost of renting a compact automobile (a maximum of one for four Contractor personnel), unless extenuating circumstances (e.g., excess baggage) require other arrangements and subsequent COR approval is obtained.

(g) The Government will reimburse the Contractor for Contractor employee's travel time to or from other authorized work locations, except that for labor categories which are exempt from the Fair Labor Standards Act (FSLA),, a reimbursement will be allowed only for travel during the employee's regular working hours. The Contractor will not be reimbursed for time spent in stand down or temporary layovers by FLSA exempt contractor employees for the convenience of the Contractor except as authorized by the Federal Travel Regulations.

(h) The Contractor shall be responsible for ensuring that all personnel who will be required to travel outside the United States have current and valid passports. The Contractor shall also be responsible for obtaining any visas required for travel to foreign countries under this contract. The Contractor shall make no direct labor charges for obtaining/maintaining passports and/or visas.

(end of clause)

C-001 - STATEMENT OF WORK Reasonable Accommodations Support Personnel

Objective The objective of this Statement of Work (SOW) is to develop, implement, and support all direct Reasonable Accommodations Support Personnel (RASP) ensuring effective reasonable accommodations for Department of State employees within the Continental United States (CONUS) as well as Outside of the Continental United States (OCONUS). Services are required in both classified and unclassified settings.

Standard of Effective Reasonable Accommodation An effective accommodation as it relates to this contract is achieved whenever the service provider satisfies the required skills mentioned in the Statement of Work (SOW) and in conjunction with the program office, professionally tailors the requisite skills to satisfy all the access needs for the person requiring the accommodation while still allowing the employee requiring the accommodation to maintain the integrity and ownership of the work or task. Professionally tailored accommodations may include the contractor performing tasks that are considered non-essential to the DOS employee’s performance. These tasks would be performed to assist the employee in having seamless access to their work. This may include employee directed tasks such as data searches, assisting in troubleshooting IT equipment, identifying punctuation errors in a document, navigating a specific software system, escorting a visitor etc. Greater than 70 of the tasks performed shall be direct accommodation support. Less than 30% of the tasks performed shall be employee directed tasks that are deemed non-essential duties for the DOS employee.

General Requirements The United States Department of State’s Disability and Reasonable Accommodations Division (DRAD) has a regulatory mandate to provide reasonable accommodations to qualified individuals with disabilities (per Rehabilitation Act of 1973). Offers must have a valid Top Secret facility clearance and provide personnel who meet the requirements as outlined in the Statement of Work and who are able to individually tailor the services to meet the standard of Effective Reasonable Accommodation.

Background The United States Department of State’s Bureau of Global Talent Management Office of Accessibility and Accommodations (GTM/OAA) was established to develop Department-wide policies, support agency programs, and provide services to people with disabilities. These include providing reasonable accommodations, equal access to external and internal technology and information resources, as well as providing equal and effective access to the Department’s public facilities and transportation.

The Department of State has a regulatory mandate to provide reasonable accommodations to eligible employees and applicants with disabilities per Rehabilitation Act of 1973, as amended, 29 U.S.C. 791 et seq. Reasonable accommodations involve modifications or adjustments that allow otherwise, eligible employees or applicants with disabilities to participate in the application process or to perform the essential duties of the position for which they were hired. The Disability and Reasonable Accommodations Division (DRAD) implements reasonable accommodations so that employees with disabilities can enjoy the benefits and privileges of employment equal to those enjoyed by similarly situated employees without disabilities.

Requirements The Government has issued this contract to meet its legal mandate for providing reasonable accommodation support services to qualified DOS employees as determined by DRAD. The Reasonable Accommodations Support Personnel outlined in this contract provide direct services to DOS employees. The Contractor shall possess the following requirements at the onset of the award:

1. The organizational structure and capacity necessary to recruit, hire and retain qualified personnel for the successful execution of the Statement of Work.

2. The Contractor’s recruitment/hiring process shall include a plan that allows the employee with the disability to have an integral role in the selection of contractor providing services as a Reasonable Accommodation Support Specialist (RASS) or as a Personal Assistance Services provider (PAS).

3. Strategic training plans shall be developed and executed for all contractors fulfilling customer directed roles prior to assignment to maximize readiness for customer tailored roles while minimizing disruptions.

4. The Contractor shall be responsible for planning and scheduling its work in such a manner as to account for facility and technology access issues. Difficulties encountered by the Contractor in gaining access to facilities by its employees shall not be an excuse to any Contractor performance under the contract.

5. A strategic security plan outlining how the contractor will comply with all administrative, physical, and technical security controls to ensure all Government security requirements are followed.

6. A valid Top Secret facility clearance is required.

7. The Contractor shall have the ability to secure practice professionals to successfully execute services across a wide spectrum of work environments including political appointees, senior level advisors, human resources, law-enforcement, foreign services, and legal consultations to name a few.

8. The Contractor shall also be able to execute services for high-ranking officials and principles including the Secretary of State, the Vice President of the United States, Ambassadors, Foreign Service dignitaries at a range of events world-wide.

9. The Contractor shall possess the technical capabilities to execute services in a hybrid work environment remotely being able to provide support in person, on site, and the flexibility to toggle between the two, as necessary.

10. The Contractor shall have the ability to provide services within the Continental United States (CONUS) as well as Outside of the Continental United States (OCONUS)

11. The organizational structure and capacity to execute required reports and to submit accurate invoices as outlined in the QASP and the Administrative Responsibilities of the Contractor sections.

12. The Contractor shall ensure that the contractually required level of support for this requirement is always maintained and that all contracted support personnel are present for all hours of the workday.

Key Personnel The following key personnel are essential to executing the contract. The contractor shall always have at minimum the following key personnel during the performance period of this contract:

Reasonable Accommodation Support Personnel:

1. Program Manager – Responsible for all Contractor work performed under this SOW.

2. Reasonable Accommodations Support Specialist (RASS-I) – Employee directed services provided to employees who are blind or have low-vision.

3. Reasonable Accommodations Support Specialist – II (RASS-II) - Employee directed services provided to employees who are blind or have low-vision in positions that require services at a higher level of commitment and access.

4. Personal Assistance Services (PAS) – PAS services are provided to employees with targeted disabilities to assist with performing activities of daily living.

Reasonable Accommodation Support Positions Defined

Requisite Knowledge and Skills for all Reasonable Accommodation Support Positions:

- A minimum of a bachelor’s degree with a minimum of 3 years of Government experience.

- A Top-Secret security clearance is required and may be upgraded to TS/SCI when necessary.

- A functional knowledge of the Rehabilitation Act of 1973 and its link to providing reasonable accommodations.

- English Language proficiency both spoken and in writing across multiple linguistic registers and the ability to match and/or capture the necessary register.

- Functional knowledge of administrative, clerical, and technical processes; human resource or disability services experience is a plus.

- Ability work independently and efficiently without close supervision.

- A strong technical competency of computer systems and software applications including but not limited to Microsoft

Windows (i.e., file management, user definable options, data backup and recovery etc.), Microsoft Office Applications (Word, Outlook, Excel PowerPoint), Communicator, Internet Explorer.

- The ability to accurately type a minimum of 45 words per minute.

- Ability to facilitate troubleshooting with IT department to resolve issues with accessible technologies.

- Knowledge of the Department’s computer security protocols.

- Flexibility to adapt to new systems, policies, guidelines, and procedures.

- Ability to navigate and perform complex research using the internet.

- Accompany the Department of State employee to official events, some functions outside the Department to include meetings, conferences, trainings or TDY and serve as a note taker accurately capturing information.

- Ability to travel internationally for periods of three or more months with the possibility of a maximum period of up to two years.

- Flexibility to work outside of regular business hours, and/or required to work overtime, on occasion with no to little notice, to support mission requirements.

- There may be periods of time each day that the eligible employee(s) may not require services. Administrative functions, which include data entry, filing, escorting, and electronic document review may be assigned by GTM/OAA/DRAD for accomplishment during these periods.

- When this occurs, these duties are secondary and may never take priority over the eligible employee.

- Support functions of accessibility that may not be the direct provision of the accommodation such as ensuring a room is set-up for seamless use, emailing a schedule for a specific day to the employee so they can access it using their accessible technology, emailing meeting notes etc.

- Any other duties assigned by the employee that are not otherwise essential functions of their job.

POSITION 1 – RASP PROGRAM MANAGER (1)

The RASP Program Manager assists the Disability and Reasonable Accommodation Division (DRAD) in the execution of contracted Reasonable Accommodation Personnel. The PM serves under the guidance and supervision of the COR/ACOR/GTM or DRAD designee. The PM shall be responsible for all Contractor work performed under this SOW.

Key elements and responsibilities:

- PM shall have a minimum of 5 years of project management experience managing programs with a similar scope and size.

- Manages policies, standards, practices, and security measures to ensure effective and consistent department operations.

- Ensure contracted employees comply with all Diplomatic Security Identification protocols including the wearing of badges and ensuring communications always identify their role as a contractor.

- Works with DRAD Reasonable Accommodation Analysts and all key stakeholders to delegate staff RASP assignments.

- Author and implement written Standard Operating Procedures (SOP) for each RASP assignment outlining specifics of how the assignment is tailored to the customer to minimize any impact amongst service providers.

- All SOPs or any reports developed shall become property of the U.S. Government.

- Conducts ongoing performance management evaluation with program stakeholders to ensure the level of support required by this statement of work is maintained at all times.

- Develops and implements training plans and/or solutions to improve performance when needed.

- Provides education to Contractors to ensure the contract is executed at the highest level with the greatest benefit to the government.

- Educates DRAD when necessary to educate employees on all services provided.

- Performs and executes tasks assigned by DRAD and/or the COR.

- Communicates with stakeholders regarding ongoing services and addresses complaints using a one team approach that consists of the Program Office, COR, Contract holder, etc.

- Assists in arranging travel for RASP by coordinating requirements with the DOS employee traveling, coordinating travel documents, coordinating travel logistics, and eCC.

- Coordinates government onboarding of RASP including security briefings, requisite documents, and requisite badging appointments.

- Coordinates security clearance upgrades ensuring security protocols are maintained.

- Provides backup services to ensure there is always continuity of services and no lapse in service exists.

- Serves as a liaison between GTM/OAA and the Contracting entity ensuring communication flow regarding Departmental

Notices, Alerts, Requests for Information, etc., is reported out.

- Serve as a representative of RASP services to OAA during strategic planning and program review sessions to maximize success in developing and implementing an effective strategic framework.

- Provide mechanisms for resources for collecting data and executing reports of specific RASP services.

- Coordinate the ordering of supplies to ensure all RASP have the necessary supplies to fully execute their corresponding statements of work.

POSITION 2 - REASONABLE ACCOMMODATION SUPPORT SPECIALIST I (RASS-I) (6)

The Department has the need for six (6) qualified full-time employees as Reasonable Accommodations Support Specialists-I for employees or applicants who require access as determined by the Disability and Reasonable Accommodation Division (DRAD). A RASS-I provides facilitates and provides resources to ensure the employee requiring visual access can be fully integrated into any environment and to meet the standard of allowing the employee with the disability to enjoy the benefits and privileges of employment equal to those enjoyed by similarly situated employees without disabilities.

The RASS shall possess knowledge and experience working with the Department of State and shall demonstrate excellent customer service skills, diplomacy, and flexibility in assisting employees with Reasonable Accommodations. An effective accommodation is achieved when the RASS possess the requisite skills and is able to professionally tailor their services to meet the needs of the DoS employee requiring the accommodation.

Key elements and responsibilities:

- Provide effective audio description or sight translations enunciating clearly, accurately, and concisely while matching the necessary output register (formal/informal). They must have excellent English skills knowing the differences between commonly mistaken homophones such as their, there, or they’re.

- Command of the English Language both spoken and in writing across multiple linguistic registers and the ability to match and/or capture the register necessary.

- Frozen Register – Language that is static, usually formalized and requiring spontaneous speech production.

- Formal Register – Language is usually elevated, precise, official, and professional. Requires complete sentences.

- Consultative Register – Language used to discuss a specific topic of discussion amongst participants.

- Casual Register – Language use that is informal or imprecise. May incorporate incomplete sentences, regional phrases or slang.

- Intimate Register – Language used amongst close acquaintances and is more personal in nature.

- Provide accurate notetaking during events (workshops, meetings, briefings) effectively summarizing or transcribing audio and visual information in a output register that is specifically designed to meet the requirements of the customer.

- Transcribe non-accessible written materials into electronic documents.

- The RASS provides tailored access through visual description, orientation to environments, mobility via description or sighted guide (human guide), sight translations, etc., to ensure the employee requiring access is permitted the opportunity to enjoy the benefits and privileges of employment equal to those enjoyed by employees without disabilities.

- The RASS shall be able to professionally tailor their services to satisfy the requirements of the employee requiring the services. They must also be able to implement strategies to ensure a room is fully accessible prior to the access point or to articulate the needs to the employee to facilitate an effective and seamless accommodation.

Examples may include but are not limited to:

- Ability to identify and relay information identifying key people in an environment to the employee to facilitate touchpoints.

- Providing visual access to information found in cables, faxes, letters, memoranda, reports, pamphlets, invitations, and meeting notices.

- Reading and reviewing hard copy text and electronically displayed information, assisting with the formatting of documents, e-mails, and spreadsheets to DOS standards, increasing the font of electronic documents.

- Reading hard copy texts or electronically displayed information at a rate conducive for an employee to understand the documents and to respond accordingly (for dictation purposes).

- Supporting the employee with filling and signing forms, correspondence, and electronic material.

- Navigating complex vocabulary in reading materials such as foreign names, technical language or specific language or jargon that is specific to the Department of State.

- Reading aloud documents exposing errors and/or completeness so that the employee can effectively proofread their work.

- Including exposing errors in punctuation, spelling and/or incomplete fields such as a missing city on a form.

- Identifying the document format information including the ability to identify when documents do not meet DOS standards.

- Soliciting guidance from the employee as to how they wish for corrections to be handled.

- Providing sight comparisons between handwritten or printed documents and an electronic version, to enable the employee to know if the versions are identical.

- Providing visual information to accommodate the employee in navigating unfamiliar software systems, interfaces, templates such as forms or for any training that would not otherwise be accessible.

- The RASS performs duties manually or using a variety of technology and/or software packages. They must be able to integrate several types of software to generate specific working documents and forms such as spreadsheets, databases, word processing, and other similar products.

- The RASS may be asked to independently reach out to technology support to assist with resolving issues with accommodations technology.

Mobility Support:

The RASS may also facilitate and provide orientation and/or assisted mobility for functions.

Examples may include but are not limited to:

- Familiarizing themselves with a location prior to an event to ensure seamless access for the employee.

- Providing mobility assistance utilizing the sighted guide (human guide) technique.

- Assisting by pushing the employee in a wheelchair to a specific location.

- Provide visual environmental cues such as describing who is in the room or while walking down a corridor.

- Assisting the employee in locating a certain individual during an event.

- Providing mobility support navigating buffet lines.

- Providing visual description plus navigational support during trainings.

- Taking notes during meetings.

- Handwriting material or ensuring that handwritten or printed material is legible.

- Providing specific DOS protocol visual information to the client during an event.

RASS services are customer directed by the employee requiring the accommodation. While the contract is administered by GTM/ OAA/DRAD, the contractor will work independently with the employee requiring the accommodation. The RASS shall operate autonomously demonstrating a high degree of professional autonomy and integrity in their work. They shall employ a high level of critical thinking skills and techniques to ensure barrier free access. While the RASS do not take ownership of the work product, the RASS may provide support to facilitate seamless and unencumbered accommodations to the employee.

While consistency is the hallmark of an effective accommodation, there may be periods when services must transition to another RASS. They shall maintain handover notes outlining processes used within the tailored accommodation to facilitate a smooth transition to the incoming RASS. Notes shall include, file locations, formatting conventions, any key point that will assist an incoming RASS in maintaining continuity of services.

If the DoS employee requiring the accommodation does not need services, the RASS may be assigned to support administrative functions for the GTM/OAA Director, GTM/OAA Deputy Director and the GTM/OAA/DRAD and GTM/OAA/AD chiefs. When this occurs, these duties are secondary and may never take priority over their primary responsibilities.

POSITION 3 - REASONABLE ACCOMMODATION SUPPORT SPECIALIST II (RASS-II) (2)

DOS employees requiring a RASS II accommodation have been identified by DRAD as employees who require a higher level of commitment and support. Typically, employees who require this level of assistance work at senior executive levels. This may include an increased need to adjust hours of work to match the customer and may include an increased need for travel beyond the standard workstation.

Other aspects of the work environment requiring a heightened level of attention:

1. Experience – A RASS II must have previous experience providing accessibility for someone who is blind or who has low vision. They must have prior experience or have received training on providing sighted guide and accessible technologies such as Job Access with Speech (JAWS).

2. Note Taking – Ensuring notes are accurate, concise and that notes are captured electronically the same day for access by the employee.

3. Time management – Ensuring scheduling is handled in a manner that empowers the employee to effectively manage their time.

This includes ensuring the calendar is always updated, indicators of timing is conveyed to employee during meetings and/or relational to events, and discussions with employee to manage expectations on a daily/weekly basis.

4. Initiative – Logistics need to be driven by the DOS employee, but initiative must be taken by the RASS II to ensure preparations are completed to allow the employee seamless access to the physical and electronic environment of the work. This includes prioritization of what needs to be made accessible for the meetings such as documents, bios, pictures and collecting information needed prior to meetings, during the meetings and after the meetings and ensuring it is accessible to the employee.

5. Travel Logistics – Coordinating travel requirements pre travel advising on aspects of accommodations and ensuring accessibility is coordinated pre, during and post travel.

6. Assertiveness – The RASS II will be providing access for employees at a senior level. It is essential that the RASS II is assertive and able to drive the accommodation instead of relying on the DOS employee to always provide direction. They must be able to provide this level of assertiveness while including the employee so they are empowered to perform their work effectively.

POSITION 4 – PERSONAL ASSISTANT SERVICES (PAS) PROVIDER (1)

The Department may have the need for one (1) qualified full-time employee to provide Personal Assistance Services (PAS) for eligible employees or applicants. Section 501 of the Rehabilitation Act, 29 U.S.C. 791, and its implementing regulation, 29 CFR1614.203 requires DOS to provide PAS to eligible employees who, because of severe disabilities, require such assistance to be at work or participate in work-related travel. PAS are services that help individuals with disabilities perform activities of daily living, including, such as, assistance with removing and putting on clothing, eating, and using the restroom. Additionally, PAS could include providing travel assistance to an employee or retrieving work materials that are out of reach. GTM/OAA/DRAD determines eligibility for PAS. DOS employees with severe disabilities determined to be eligible for services are hereafter referred to as “eligible employees”.

The personal nature of the services and regulatory requirements, the preferences of GTM/OAA/DRAD and eligible employees must be taken into consideration. The Contractor shall allow GTM/OAA/DRAD and/or eligible employees to meet/conference with Contract personnel referred for consideration and, if approved by GTM/OAA/DRAD, after selection/assignment to support and/or facilitate the delivery of care.

PAS may be required to provide care to more than one eligible employee, depending on the eligible employee’s location, level of care, and schedule. If more than one eligible employee is being supported and an eligible employee must travel on official business, whether local, domestic, or international, the Contractor must ensure services are provided for all assigned eligible employees. The contractor must be proficient in identifying PAS providers worldwide to ensure the uninterrupted delivery of services.

The PAS Provider:

- Shall preconference with the employee and the Program Office to identify specific employee needs, tasks to be performed and discuss accommodations.

- Notify GTM/OAA/DRAD whenever any significant changes to needs or tasks are identified. All changes must be approved by the program office prior to implementation.

- Shall document specific needs and/or interventions restricting personal health information only to the Program Manager and the Program Office.

- Shall provide assistance as it relates to accessibility for the employee. Any requests for accommodations outside of the scope of effective access shall be brought to the attention of the program manager and COR.

PAS Services include the following interventions:

- Providing basic nursing interventions such as lifting, positioning and/or ambulating.

- Transferring the employee, regardless of weight/size from a wheelchair or scooter to and from a bed (if on travel status), vehicle, toilet etc.

- Supporting employee’s independence by assisting with feeding (including minor food preparation), retrieving personal items from luggage/purse/wallet.

- Assisting patient in care for personal hygiene including, removing, and putting on clothing, showering and grooming, and/ or providing assistance using the restroom.

- Being attentive to the employee with regards to hygiene, proper positioning, and injury prevention.

- Certification as a Certified Nurse Assistant is required.

Specific Requirements for the Personal Assistance Service Provider

1. The Contractor shall identify GTM/OAA/DRAD and eligible employee approved, qualified PAS Providers:

- Within twenty-five (25) business days for eligible employees in non-travel status.

- Generally, within ten (10) business days when the eligible employee will be traveling on official government business.

- The Contractor may need to provide pre-approved personnel in less time due to extenuating circumstances.

2. If requested for travel or Temporary Duty Assignments (TDY):

- Accompany the eligible employee on official travel, TDY’s CONUS or OCONUS.

- Assistance may include overnight travel.

- Hours of operation for PAS for the eligible employee while on official travel will vary.

- The Contractor shall ensure PAS are available and flexible to meet the eligible employee’s needs morning, afternoon, and evening.

- A schedule shall be provided to the contractor in writing prior to the trip departure.

- The contractor shall identify an approved PAS provider to meet the eligible employee at the official travel city/airport destination location for eligible employees that do not require a PAS Provider to travel with them in transit (while on a plane, train, etc.).

NOTE: PAS providers are never allowed to drive eligible…