Attachment 3_Labor Categories_Position Descriptions_A004.pdf

SENSITIVE BUT UNCLASSIFIED

Attachment 3

Labor Categories / Position Descriptions

The tables below provide position descriptions and qualifications for the labor categories in each functional area. The following apply to all position descriptions:

• Minimum Years’ Experience shall be experience working in the same role and function as described in the position description – general work experience or experience in another field shall not be counted in meeting the years’ experience criteria

• All certifications are required unless specifically noted as “preferred”

PROGRAM MANAGEMENT

Labor

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Program

Manager

• A senior level manager who demonstrates IT management experience or project level management in major systems

• Responsible for all aspects of project and contract management, project planning, staffing, cost, schedule, performance, deliverables and quality control

• Experience leading a team on large projects or a significant segment of large / complex projects

• Experience implementing service reviews and maturing existing processes in accordance with the ITIL framework and industry best practices

12+ years IT program management experience; 5+ years of Agile methodology and project management in the Federal environment

PMP and

ITIL (v.3 or higher)

CUSTOMER ENGAGEMENT:

Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Requirements

& Business

Analysis Lead

• Leads team of Business Analysts covering multiple projects, possesses strong personnel and project management skills in addition to business and process analysis skills

• Builds a bridge between IT and program mission/objectives, operationalizing the IT-enablement of business objectives and processes

• Analyzes customer needs and proactively brings forth new ideas and engages customers to ensure those needs are being met

• Evaluates ideas for new products/ services and new technology to determine feasibility and benefit potential

• Collaborates with customers and management to design and implement IT strategies to improve efficiency and performance and manage/reduce costs

Preferred certifications:

- Certification of

Capability in

Business Analysis

(CCBA), or

- Certified Business

Analysis

Professional

(CBAP), or

- Certified Business

Analysis Thought

Leader (CBATL), or

- Entry Certificate in

Business Analysis

(ECBA), or

- Project Management

Institute—Business

Analyst (PMI-PBA)

Mid-Level

Business

Analyst

• Gathers and analyzes data to identify improvement opportunities and strategic technical solutions

• Engages effectively with more senior stakeholders/customers

• May lead smaller projects or portions of larger projects and/or oversee junior resources such as Junior Business

Analyst

Senior

Business

Analyst

• Considered a subject matter expert in business process analysis

• Engages effectively with EX/IT and customer senior stakeholders

• Leads initiatives to develop and execute improvement opportunities for business processes and accompanying technical solutions

• May manage or lead individuals such as Junior or Mid-

Level Business Analyst

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Training

Coordinator

• Strategically identifies role-based training needs and develops, organizes, and evaluates training programs

• Identifies and connects ECA with relevant Contractor

SME expertise in a wide range of technology areas to ensure the training team can develop and deliver effective, up-to-date training consistently over time

• Additional certification in training (e.g., Certified

Technical Trainer) is a plus

Required:

- Certified Training

Coordinator (CTC)

Preferred certifications:

- Certified

Professional in

Training

Management

(CPTM)

- Certified Technical

Training Specialist

(CTTS)

Trainer • Conducts training sessions via virtual seminars, presentations, group activities, workshops, discussions, lectures and hands-on tutorials

• Conducts role-based training and educates staff in use of multiple desktop applications and software such as

Microsoft Office as well as ECA-specific applications

• Researches materials and methods, assists in developing and modifying training programs and instructional materials and delivery models

• Additional certification in training (e.g. Certified

Technical Trainer) is a plus

Junior

Customer

Support

Technician

• Responsible for interfacing with customers to handle technology-related service requests, incidents, and problems (phone, desktop, applications, audio/visual, mobile device, and/or network connectivity)

• Examines customer problems and implements appropriate resolution where possible

• Escalates within agreed timelines to the appropriate

SME, and/or the Customer Engagement Advocate

(internal ECA Government FTE) who will ensure proper routing and resolution of the issues certifications:

- ITIL v3 or higher

- CompTIA A+

- CompTia Security+

- HDI-CSR certified

Mid-Level

Customer

Support

Technician

• Performs more varied and technically difficult tasks compared to Junior Customer Support Technician

• Resolves issues escalated from Junior Customer Support

Technician where possible

• May lead or manage individuals such as Junior Customer

Support Technician certifications:

- ITIL v3 or higher

- CompTIA A+

- CompTia Security+

- HDI-CSR certified

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Senior

Customer

Support

Technician

• Highly competent in all relevant ECA IT subject matter and concepts

• Resolves more complex and challenging customer issues, including issues escalated from Junior and Mid-

Level where possible

• May manage or lead individuals such as Junior and Mid-

Level Customer Support Technician certifications:

- ITIL v3 or higher

- CompTIA A+

- CompTia Security+

- HDI-CSR certified

DATA & ANALYTICS SERVICES

Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Data Team

Functional

Lead

• Manages all contractor personnel within the Data functional area, coordinating with government management counterparts

• Possesses strong personnel and project management and cross-functional team skills in addition to strong technical expertise in knowledge management and data/database management to provide oversight and guidance for all data-related Contractor services and support

• Helps design and stand up new Data functional area in alignment with ECA EX/IT’s vision and objectives

• Builds a bridge between EX/IT and customers who consume data

Certified Data

Management

Professional (CDMP)

– Master or equivalent

(Preferred)

Data

Governance/

MDM Data

Architect

• Provides a vision and roadmap to achieve the desired future state of the Data functional area

• Conceptualize, visualize, define data frameworks, standards and principles, including modeling, metadata, security, reference data

• Proactively designs process and technical solutions for data capture and management with the business goals, objectives and strategy in mind, particularly to make the

MDM function easier via standardization

• Works with Customer Outreach to understand data needs and pain points, and the best way for customers to consume / utilize data

• Oversees data processes and quality controls to ensure the integrity and consistency in structure necessary for a standard data governance approach

• Utilizes industry’s best practices to improve the quality and security as well as reduce the cycle time of data analytics

CDMP – Practitioner or equivalent

(Preferred)

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Data

Governance /

Master Data

Management

– Senior Data

Analyst

‒ Reports to Data Architect and supports all Data Architect activities above

• Ensures master data integrity in key systems as well as maintaining the processes to support the data quality

• Ensures quality of master data in key systems, as well as development and documentation of processes with other functional data owners to support ongoing maintenance and data integrity

• Creates and maintains the analytics infrastructure that enables other data task areas

• Collaborates across ECA offices in defining Bureau-wide processes, policies and standards to manage and store non-transactional data

• Acts as a bridge connecting ECA data management approach with IT solutions

• Monitors and analyzes master data, key data, and master relationship data.

Database

Administrator

• Ensure availability, performance monitoring and tuning, maintenance, upgrade operations, backup/recovery operations, data migration/loads, and SQL and PL/SQL coding in support of custom application development and database operations on both On-Premises databases and cloud database service (Amazon RDS)

• Familiar with all actively supported versions of Oracle database

• Responsible for the performance, integrity, and security of ECA-managed databases

• Adhere to the NIST’s Cybersecurity Framework standards to emphasize security in the database design and creation process

• Assists in the planning and development of databases, as well as troubleshooting issues on behalf of both internal users and external clients

‒ Oracle Database

Administration

Certified

Professional

(12c or higher)

Certifications:

‒ AWS Certified

Database –

Specialty

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

ETL

Developer

• Collaborates to create best practices for ETL and business intelligence

• Works with business stakeholders and end users to elicit, refine and finalize requirements for data warehouse

• Analyzes data warehouse and design specifications for functional/business activities

• Translates detailed design into data warehouse development

• Develops the automated ETL processes for data source integration according to specifications

• Coordinates and maintains configuration management and baseline establishment.

• Tests, debugs, and refines the data warehouse/

ETL/Front end reporting to produce the required results

• Prepares required documentation, including both business-level and user-level documentation

• Enhances data warehouse/ ETL/ Reporting to reduce operating time or improve efficiency

CDMP – Practitioner or equivalent

(Preferred)

Business

Intelligence &

Visualization

– Data

Scientist

• Considered a technical subject matter expert in Business

Intelligence and visualization with skills in Machine learning, AI, Java, data mining/data warehouse, data analysis, Python, and Object-Oriented Programming

(OOP)

• Works closely with business stakeholders to understand their goals and determine how data can be used to achieve those goals

• Analyzes data and develops insights

• Designs effective reports, dashboards, graphs, charts and other methods for communicating insights

• Leads initiatives to develop and execute improvement opportunities for business processes and accompanying technical solutions

• Supports execution of the vision from the Data Architect

• Collaborates with other task area personnel including data governance, data reports developer, and master database management

• May manage or lead individuals such as BI Data Analyst

Intelligence &

Visualization

– Data

Analyst

• Supports / assists the Data Scientist in implementing broader Business Intelligence initiatives

• Executes data analysis, computes metrics, prepares data visuals, reviews process documentation, and gathers business requirements

• Possesses skills in data mining / data warehouse, data modeling, R or SAS, SQL, and statistical analysis

• Translates data from multiple sources into compelling and insightful visualization outputs utilizing visualization technologies

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Business

Intelligence &

Visualization

– Data

Reports

Developer

• Designs and develops advanced analytics, dashboards, and reports utilizing industry standard BI and reporting tools, to include but not limited to, SAP Business Objects

Business Intelligence suite, MS Power BI, or Tableau

• Participates in business analysis activities to elicit stakeholder requirements to drive key business decisions and translate this into specific technical requirements

• Improves existing reporting and analytics by gathering user feedback to re-design, improve, merge, or add new content into existing BI reports

SOLUTIONS:

Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Solutions

Technical

Lead

• Leads Contractor Solutions team spanning multiple projects and Agile teams, possesses strong personnel and project management skills in addition to business and process analysis skills

• Strong understanding of Agile/SCRUM methodology

• Leverages prior expertise/experience to form effective technical strategies

• Analyzes customer needs and proactively brings forth high level ideas of how ECA can provide new solutions or improve existing ones for customers

• Evaluates ideas for new applications/ solutions and new technology to determine feasibility and benefit potential

• Collaborates with and reports to ECA EX/IT Solutions

Technical Lead to design and implement IT solutions

10 years’ experience; 5+ years’ experience with Agile methodology in the Federal environment

PMI Agile Certified

Professional (ACP)

(Preferred)

Solution

Architect

• Stays up to date on innovative new technologies and proactively identifies those which have the potential to be incorporated into solutions

• Collaborates with senior leaders in ECA to define MVP scope for various initiatives and design solutions that would align with and enhance ECA’s overall goals and objective

• Provides broader architecture design for overall EX/IT solutions and applications

• Strategizes on how to transition fully to the cloud (e.g.

migrate production from on-premises to the cloud)

• Researches, evaluates, and tracks emerging technologies in order to provide technical expertise in developing application solutions for use across ECA

10 years of IT, including at least 5 years of

IT software solution architecture, design and development experience

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Mid-Level

Application

Developer

• Able to manage and lead larger and more complex development projects

• Effectively engages with customers to ensure end product fully meets customer objectives

• Deep experience in applying Agile / SCRUM methodology

• May manage or lead individuals such as Junior Solutions

& Applications Developer

AWS Certified

Developer

(Preferred)

Senior

Application

Developer

• Considered a subject matter expert in solutions and applications development

• Leads EX/IT’s most complex development projects

• Extensive experience in applying Agile / SCRUM methodology to large, complex development projects

• Engages effectively with senior customer stakeholders to ensure requirements are met

• May manage or lead individuals such as Junior and Mir-

Level Solutions & Applications Developer I

8+

(Preferred)

Scrum

Master

• Considered a subject matter expert in Agile/SCRUM methodology

• Team guide/facilitator who ensures Agile/SCRUM methodology and best practices are effectively applied to all solution/application development projects

• Leads daily standup meeting and moves progress forward on development projects

Certified Scrum

Master

Configuration

Management

Specialist

• Provides support to solution teams in configuring and base-lining applications source code for both On-

Premises and cloud solutions (AWS)

• Develops scripts and automate processes where possible to improve efficiencies and accuracy of the software build, integration, release, and deployment processes

• Reviews and recommends improvements to existing CM processes

• Performs configuration management (CM) of a backend database system/application throughout the project lifecycle, oversees the management of configuration items and baseline, reviews and updates the CM process and documentation

• Performs Release Management and coordinate the release process and schedule among multiple internal and/or external teams

• Creates configuration and release artifacts and documentation to support the release process

• Monitors and reports the efficiency and effectiveness of

CM and Release Process

• Automates the existing project CM and Release process by implementing modern practices such as CI/CD, Orchestration, and other elements of a DevSecOps pipeline

5 in IT, of which at least

4 in

Configuration

Management

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Q&A Tester • Ensures compliance to code policies and consistent standards for quality & assurance

• Creates test cases, runs manual tests, and prepares reports on compliance quality and assurance

• May manage or lead individuals such as Q&A Tester I

• Reports to EX/IT Q&A Test Lead (Government FTE)

Q&A Tester –

Application/

Automation

• Considered a subject matter expert in automation testing

• Writes test scripts that automate test execution

• Designs test scenarios for solutions and applications usability, runs tests, and prepares reports on effectiveness and defects

• Reports to EX/IT Q&A Test Lead (Government FTE)

Process

Reengineering

Analyst

• Proactively engages with customers regarding new solutions and/or modifications to existing solutions

• Translates business process needs into technical requirements for application development

• Ensures alignment of business processes to technical solutions and vice versa

SharePoint

• Provide support on SharePoint site management including site provisioning, site migration, site design as well as site permissions

• Work with the business analysts as well as stakeholders to build solution using SharePoint Online

• Strong understanding of Office 365, SharePoint architecture, security architecture and SharePoint with

Active Directory

PLATFORMS:

Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Platforms

Technical

Lead

• Leads Platforms Contractor personnel, responsible for coordinating all Contractor workstreams and responsibilities in this functional area

• Possesses strong project management and people management skills in addition to strong technical expertise in platforms and network operations and management

• Capable of furthering the capabilities and maintaining a robust virtual network experience and services for end-users

PMP and

ITIL (v.3 or higher)

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Cloud

Operations

Engineer

• Specializes in creating and implementing cloud-based

XaaS solutions such as SaaS and PaaS

• Possesses technical expertise in programming languages and orchestration systems

• Collaborates with the Solutions functional area to assist during the development phases for applications

• Experience migrating on-prem applications to cloud platforms

• Experience with Single Sign-On integration

AWS Associate or

Professional Certified

Mid-Level

Network

Engineer

• Manages network operations for the underlying physical infrastructure of the ECA DIN

• Implements, manages, and monitors wired, wireless, and remote access, DIN network-as-a-service, and various components of network infrastructure including switching, circuEX/IT, routers, firewalls, servers, personnel, equipment, and infrastructure software, among others

• Ensures compliance with DOS and ECA IT and security requirements, incorporating best practices from the

NIST’s Cybersecurity Framework

CCNA

Network

Engineer

• Manages network operations, supports the underlying physical infrastructure of the ECA DIN

• Implements, manages, and monitors wired, wireless, and remote access, DIN network-as-a-service, as well as the various components of network infrastructure including switching, circuEX/IT, routers, firewalls, servers, personnel, equipment, and infrastructure software, among others.

• Ensures compliance with DOS and ECA IT and security requirements, incorporating best practices from the

NIST’s Cybersecurity Framework

• Leads workstreams and may manage Mid-Level

Network Engineer on select projects

CCNP

Mid-Level

System

Administrator

• Responsible for ensuring ECA’s IT infrastructure runs smoothly and efficiently

• Maintains, upgrades, and manages IT software, hardware, and networks

• Possesses strong familiarity with VMware ESXi and

Virtual Center, as well as Apple System Administration

Microsoft Certified

Solutions Expert

(MCSE) certification and/or an Amazon

Web Services (AWS)

SysOps Administrator

Certification

Category Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Senior System

Administrator

• Extensive systems administration experience across a wide range of IT environments

• Responsible for ensuring ECA’s IT infrastructure runs smoothly and efficiently

• Able to effectively manage more complex systems, networks and IT environments

• Possesses extensive experience with VMware ESXi and

Virtual Center, as well as Apple System Administration

• Leads workstreams and may supervise Mid-Level

Systems Administrator

‒ VMWare Certified

Professional (VCP) or higher

Preferred:

‒ Microsoft Certified

Solutions Expert

(MCSE)

certification and/or an Amazon Web

Services (AWS)

SysOps

Administrator

Certification

‒ Server +, CySA+

Audio Visual

Administrator

• Competent in subject matter and concepts

• Provides technical support / troubleshooting for A/V equipment

• Maintain and monitor inventory of audio & visual equipment

• Compress and digitize audio and video data if meetings are being recorded, and ensure the safe storage and integrity of recorded meetings & data

• Set up and install equipment such as audio systems, video screens, projectors & monitors, recording systems, and other necessary equipment

• Confer with meeting lead in advance of meetings and presentations to establish cues and directions

• Proficient in Web based conferencing platforms (MS

Team, WebEx, Zoom, etc.)

• Proficient in IT networking to include but not limited to:

windows server, window desktops, IP addressing, knowledge and experience troubleshooting/implementing in an enterprise IT environment.

SECURITY:

Sample Responsibilities

Min. Years’

Experience

Relevant Certs /

Qualifications

Security &

Monitoring

Analyst

• Evaluates systems engineering and accounting models for discrepancies and cybersecurity vulnerabilities

• Presents ideas to reduce security related costs to IT and business leadership

• Leads efforts to counter security breaches and to reduce the likelihood of future security breaches and intrusions

• Writes reports the current security policies, incident responses, and disaster recovery plans

• Conducts vulnerability testing and risk analyses to assess security and perform audEX/IT

• Defines security measures and controls

• Strong understanding of FISMA and FedRAMP security requirements and NIST’s Risk Management framework, as well as experience applying these standards to IT systems and networks

• Experience in the creation and maintenance of security documentation to include Authorization to Operate

(ATO), and Privacy Impact Assessments (PIA) packages.

Certified Information

Security Manager

(CISM)

Or

Certified Information

Systems Security

Professional (CISSP)

GOVERNANCE:

Sample Responsibilities

Min. Years’

Experience

Rel. Certs /

Qualifications

Enterprise

Architect

• Evaluates internal functions, business strategies, and IT processes, and suggest improvements.

• Creates business architecture models to reflect both ECA

EX IT's strategies and business objectives

• Evaluates systems engineering and accounting models for discrepancies and vulnerabilities

• Ensures the efficiency, security, and support of the organization's goals

• Provides business architecture and systems processing guidance

• Reviews methods for compliance architecture, such as data storage, master data management, and change control

• Suggests ideas to reduce costs to IT and business leadership

• Possesses excellent technical, analytical, and project management skills

• Possesses strong communication and interpersonal, leadership, and motivational skills

• Possesses experience in modeling and graphic representations

Zachman Certified

Enterprise Architect

OR

Solution Architect

Category Sample Responsibilities

Min. Years’

Experience

Rel. Certs /

Qualifications

Technical

Writer

• Possesses strong written communication skills

• Understands the technical aspects of IT services and the

ECA EX IT business objectives

• Drafts strategic writing with assistance of SMEs in Data, Platforms, Solutions, and Security

• Communicates with EX/IT leadership and functional area team leads to draft technical documentation to assist other ECA organizations and customer needs

• Create and maintain technical documentation in alignment with SOW requirements in support of EX/IT applications, platforms as well as a cybersecurity framework in collaboration with security SMEs.