19AQMM18R0059_Lebanon_questions_USG_Responses_FINAL.xlsx

XLSX spreadsheet 33 KB Posted Feb 1, 2018

Attached to: ISF IT Automation Project
Solicitation number: 19AQMM18R0059
Issued by: Department of State Office of Acquisition Management

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questions/answers

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File	Type	Posted
19AQMM18R0059_additional_clarification_questions.pdf	PDF	Feb 8, 2018
ITAP_PWS_Attachment_E-updated_2_7.xlsx	XLSX spreadsheet	Feb 8, 2018
19AQMM18R0059_SF30_0002_&_updated_pages.pdf	PDF	Feb 8, 2018
ISF_19AQMM18R0059-FINAL_1_25.doc	DOC document	Feb 1, 2018
ITAP_PWS_Attachment_E-Rv2.xlsx	XLSX spreadsheet	Feb 1, 2018
SF30_0001_19AQMM18R0059.pdf	PDF	Feb 1, 2018
section_B.xlsx	XLSX spreadsheet	Feb 1, 2018
Copy_of_Actual_Vender_Attendance_List-No_PII.xlsx	XLSX spreadsheet	Feb 1, 2018
19AQMM18R0059_SF33.pdf	PDF	Dec 22, 2017
Attachment F 19AQMM18R0059_03.pdf	PDF	Dec 22, 2017
Attachment F 19AQMM18R0059.pdf	PDF	Dec 22, 2017
ISF 19AQMM18R0059.pdf	PDF	Dec 22, 2017
Attachment F 19AQMM18R0059_02.pdf	PDF	Dec 22, 2017

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Sheet1

	Offeror's Question	RFP Paragraph and page number that relates to the Offeror's question:	Offeror's recommended answer or solution:	Government Response
1	Has the "…common web content mangement system…" already been defined. If so, which one is it?	Section 2.2, 11), on page 10.		The common web content management system has been defined and the RFP and is now updated in Section C, pg. 11.
2	Since each phase is FFP, what happens if as a result of the business requirement and analysis campaign changes need to be made to later phases that will impact the FFPs already offered? Will engineering change proposals be permitted, and will price adjustments be permitted to allow for the myriad unknowns?	Section 2.5, 2), on page 11.	A well-defined process/mechanism needs to be in place to allow for changes in general design, etc. that may result after the business requirement and analysis campaign due diligence processes.	The contracting officer will address on a case by case basis in conjuction with technical team.
3	The RFP states: "The solution must be able to accept future upgrades …" Without all future upgrades clearly defined up front, this may not always be possible.	Section 2.7, page 12.	Recommend changing wording to: "The solution must be flexible enough to reasonably incorporate future upgrades…"	The Government agrees and updated the RFP in Section C, pg. 13.
4	The RFP states: "The ISF’s current automated and paper-based databases primarily store information related to human resources and criminal records and are on an Oracle-based system." Whicb Oracle release and version is now being used?	Section 3, page 13		The ISF use Oracle 10g, 9i, and 6i databases. This information was added to the RFP in Section C, pg. 14.
5	The RFP states: "ISF project team resources should also be given the authority to make decisions with regard to design and issue resolution. Any deliverable submitted for sign-off will be reviewed and approved without unreasonable delay. Any design in decision making/approval may alter the deliverable timeline." Please define unreasonable delays, in terms of hours or days. This is important, as a delay in getting something approved will result in additional costs to the Offeror, should staff would continue to be paid while they are unable to proceed until decisions are made.	Section 8.4, 4., page 27	Recommend specific time periods be defined for Government responses to questions, decisions, and approvals, with default scenarios (e.g., "A document is deemed accepted if no feebdback is provided within 5 business days.").	The Government agrees and updated the RFP in Section C on pages 28-9.
6	The RFP states: "The timeline maybe adjusted as mutually agreed by the Contractor and ISF as long as it does not modify the project scope or budget." There are many potential reasons for adjusting time lines, some of which may affect project budgets. Some of these are caused by reasons outside the Offeror' scontrol (e.g., delays in getting equipment through Lebanese Customs for reasons unrelated to the Offeror, which in turn delays implementation, etc.). Will processes and mechanisms be in place to make allowances for such issues?	Section 8.4, 5., page 27.		The project budget can only be modified by the Contract Officer. Should the adjustments require a scope or budget modification the Contractor will inform the INL COR and Contract Officer before any adjusted activities occur and request approval. This information was added to the RFP in Section C page 29.
7	The RFP state: "In addition to the inspection and acceptance clauses, deductions shall be applied to the overall invoice in the amount of 0.5% for every month delayed beyond contract year period of performance that is not completed within the agreed upon delivery date at outlined in the project management plan. If deliveries are made on time and the deliverables are acceptable to the COR, no deductions to the award price will be made." If the reasons for the delays are not the fault of the Offeror, will this clause still apply?	Section H.14, page 53.		The Contractor will not be penalized if the Contract can demonstrate with documentation that any delay was not the result of their action or inaction. The Contractor must immediately inform the INL COR of any potential delays. This information was updated in the RFP in Section H, pg. 53
8	The RFP states: "The contractor shall ensure that each employee or subcontractor undergo a health examination annually. For existing in country personnel, this medical requirement is waived as long as one was done and on record under the predecessor contract." Is there a predecessor contract" If so, who is/was that contractor, and what was the contrct number?	Section H.16, page 54.		There is no precedessor contract.
9	Are the Cover Page and Table Of Contents to be included in the page count for Volume I?	Section L.4, page 81.		The Government updated the instructions for the RFP in Section L, pages 80-1.
10	The RFP states: "The project management plan shall clearly demonstrate the contractor’s: • technical competence (results-based approach that is either innovative or based on evidence of successful interventions*)" Please clarify what is a "successful intervention"?	Section L.7.1, page 82.		The contractor's technical competence should be demonstrated by a results-based approach that is either innovative or based on evidence of successful past performances, this has been updated on pg. 82.
11	The RFP states: "The cost/price proposal shall clearly explain and delineate all contract costs, i.e. personnel, labor hours, other direct costs, overhead, fee and/or other costs as appropriate." It goes on to say: "it should be accurate and completely segregated into applicable cost elements such as: direct labor, direct labor escalation rates per year, labor overhead, indirect labor, other direct and indirect costs, G&A, and profit." This information is typically requried of a Cost-Plus type contract. Since this is a FFP contract, why is this information requierd?	Section L.8, pages 83-84.		This information is required in case there are future modifications.
12	On Page 15 and Page 16 of Attachment_F_19AQMM18R0059_03, it shows the strategic picture of the current state and the desired state, can we get some more details on the current state configuration of the Infrastructure (Network Diagram, Connection Matrix). This is important because based on the work we do where we typically chart the road map from as-is to desire state, this presents a critical window to address some fundamental infrastructural bottleneck. This also gives us insight as to what is needed to support the Database data part through the different ISF footprint across Lebanon? (No Page Defined)			The government provided a pre-proposal conference (presentations are attached to the RFP) to assist contractors with obtaining information regarding the current IT infrastructure. More detailed information will be gathered during the business requirement and analysis campaign phase.
13	We noticed a bid emphasized on data analytics for the CCTV which requires video,voice and data sources. Will requirements be provided to architect new IT backbone infrastructure with scalable redundancy that can support the requirements to build an enterprise IT Automation solution? (No Page Defined)			No further requirements will be provided until the business requirement and analysis campaign phase.
14	Is the plan to leverage the existing LAN and WAN architecture or do we need to build and scope new backbone equipments into out quotes? (No Page Defined)			The contractor should upgrade the existing system in the ISF data center to meet the contractor's solution requirements to ensure proper operation and performance efficiency. If the business requirement and analysis campaign phase identify issues that are not within scope of the contract, the contractor should notify the INL COR and ISF.
15	Can you share with us the security requirements and controls currently in place. Are we using the existing firewalls or we need to scope new ones and propose appropriate security zones that matches the solution envisioned? (No Page Defined)			Only limited security measures exist, which include firewall Fortinet 310 and antivirus applications. The contractor should scope appropriate security features for their solution and propose appropriate security zones that matches the solution envisioned. This information was updated in the RFP in the revised attachment E, no. 19.
16	Since this is a Small Business set-aside, would the Government consider progress payments to mitigate the potential cash flow issues associated with the FFP phased approach?	Section B.4, page 8.		Invoicing schedule updated: The contractor will be able to bill on a quartely basis, for the total price of that associated CLIN.
17	Please clarify the exact requirements for the Compliancy Table required for Section C - Performance Work Statement.	Page 96, Attachment E, Req. Nbr. 1	The Government please provide an Excel spread sheet of the required compliancy matrix for the vendor to complete or respond to.	This requirement was removed and the information was updated in the RFP in the revised attachment E.
18	Section B all CLIN’s States "The contractor shall invoice upon Government acceptance of the analysis campaign." Will the government accept partial deliverable and invoicing or proposed milestone payment schedules?	Page 3, All CLINS	Request the Government change the wording to “Respondents will propose milestone payments schedule as a part of their proposal.”	see question 16
19	Please clarify the requirements for the vendor to provide back-up power for the system at each location, if any.	Page 12, Paragraph 1		This requirement was removed and the information was updated in the RFP in Section C page 15.
20	Please clarify the requirements for the vendor to provide Server room coiling for the system at each location, if any.	Page 12, Paragraph 1		This information was updated in the RFP in Section C.
21	Section 4.3.12 states "ISF require the following implementation. It must support an at least 80 Tera bytes of storage capacity for the whole system with an upgrade possibility." Attachment E page 214, Requirement 1396 defines the starting capacity should be 45 TB, please clarify.	Page 17, Section 4.3.12, Paragraph 1	Please clarify the required tera bytes of storage the government requires for this solution.	The requirement was removed from attachment E. This information was in the Section C remains the same.
22	The government is requisition 24 hour help desk support, please clarify the level of technical support required (Tier 1, Tier 2, Tier 3, Tier 4, etc.) and clearly define the roles and service level agreement required for each Tier.	Page 21, Section 6, Paragraph 2, subsection 6.1.2	The system as a whole will be comprised of many COTS software components, hardware components and custom code solutions. Please clarify the exact Help Desk Support required.	This information was updated in the RFP in Section C, on pg. 23
23	The Government is requesting that "The Contractor is responsible to provide the latest version of the system during the implementation of the solution. This period will start in the base year and continue in each option year." Many of the Software components used in the solution are COTS products and the contractor has no control over the release of specific versions or patches. Would the Government consider altering the language to reflect that the Government and the contractor will agree on the specific version of software to be implemented as part of the Project Management Plan.	Page 21, Section 6, Paragraph 4, subsection 6.1.4	The Government and the contractor should agree on the specific version of software to be implemented as part of the Project Management Plan after the award of the contract and the completion of the Business requirement and analysis campaign.	The Contractor should deliver the latest version of the required system, software, tools, etc. at the time of the award and will be agreed to in the project management plan. The contractor will ensure installation of any software version updates during performance of award. This information was updated in the RFP in the revised attachment E, requirement number 13.
24	The RFP states "The LISF requires any proposed electronic manuals to be in CD-ROM/DVD, compatible with Microsoft Word language." Please clarify that "LISF" is a typo and should be "ISF" or "US Government".	Page 22, Paragraph 3, subsection 6.4	The RFP states on Page 25, Sub-section 8.2.2 "all documentation developed or provided by the Contractor shall become the property of the U. S. Government and shared with the ISF as applicable. All deliverables shall be provided in formal printed documents, as well as in electronic format." Please clearly clarify documentation format and delivery requirements.	This information was updated in the RFP in Section C. pg. 23.
25	The RFP defines the "Senior IT Project Manager(s)" in this section, however the "Senior IT Project Manager" is not listed in subsection 8.6.2 "Key Personnel" as a required role. Please clarify if the "Senior IT Project Manager" and the key role of "Project Lead/Manager" are the same, or if an additional key Personnel role should be added.	Page 29, P 8.6.1		The RFP was updated in Section C to reflect the correct labor category on pg. 30 & 32..
26	The Senior IT Project Manager, bullet states "Expert in agile", however Attachment "Figure 1 - Desired Implementation Process" on page 91 of the RFP clearly defines a pure Waterfall Methodology. Is the desire of the Government to implement this solution using Agile or Waterfall Methodologies?	Page 29, p 8.6.1		Figure 1 is a sample solution. The contractor should provide their proposed solution and the Project Lead should have the appropriate certifications. The RFP was updated in Section C page 31.
27	The Certifications required by the "Senior IT Project Manager(s)" includes both the PMP and the CAPM. The Certified Associate in Project Management (CAPM®) Certification was introduced by the Project Management Institute (PMI) in 2003 as an entry level certification for project management practitioners and students. If the candidate is PMP certified, why would they need the CAPM certification?	Page 30, Paragraph 14	Remove the CAPM Certification requirement, require the PMP certification and associated certification number for verification.	The government agrees a and this information was updated in Section C. pg. 32.
28	Section H.1 Key Personnel is a form to be completed by the Offeror, would the government please provide Section H.1 in Microsoft Word format?	Page 47, H.1	Please provide fillable form to be included with response.	The government does not require a specific form. Resumes are limited to two pages each, per section L.
29	Section H.1 Key Personnel is a form to be completed by the Offeror, is the form included as part of the 100 page limit for Proposal Volume I, Factors 1-3?	Page 47, H.1	Section H.1 not counted towards 100 page limit, included as part of the Resume section.	The government does not require a specific form. Resumes are limited to two pages each, per section L.
30	Please clarify the following for the response: page size, font, margins, line spacing, double or single sided pages.	Page 80, L.4	10 pt. Times New Roman, Charts and Graphs 8 pt. font, 8.5 X 11, .5" margins, single line spacing, double sided	This information was updated in the RFP in Section L.
31	Please clarify if the cover page and table of contents counts towards the page limit	Page 81, L.4	They should not	This information was updated in the RFP in Section L.
32	Where do ISO and CMMI Certifications belong?	Page 81, L.4	Added to the Proposal Volume I, they do not count towards page count.	This information was updated in the RFP in Section L.
33	Please clarify that the completed Project Management Plan is a deliverable to be delivered 14 days after award as stated on Page 42, Section F.3 Deliverables	Page 82, L.7.1		The project management plan submitted with proposal is the same project management plan required within 14 days. The second submission allows the contractor to update the plan, particularly the timeline, at the beginning of the project.
34	Would the Government provide Section B as an Excel file?	Page 3, B.3		Excel spreadsheet is attached.
35	Is the Governments intent to have the offeror utilize Attachment E as the compliancy table? Or is the intent of the government to have the offeror generate a new compliancy table from Section C - PWS?	Page 96, Attachment E, Req nbr. 1	Use Attachment E as the compliancy table. Provide the table as an excel spreadsheet.	This information was updated in the RFP in the revised attachment E.
36	Please provide a the compliancy table as an excel spreadsheet	Page 96, Attachment E, Req nbr. 1	provide compliancy table as spreadsheet	This information was updated in the RFP in the revised attachment E.
37	"Contractors should use the format provided and add explanation details as necessary. The following answer key should be used when responding to the requirements:" Please provide the answer key.	Page 96, Attachment E, Req nbr. 2		This information was updated in the RFP in the revised attachment E.
38	Contractors should use the format provided and add explanation details as necessary. The following answer key should be used when responding to the requirements:" Please clarify that the format is Attachment E.	Page 96, Attachment E, Req nbr. 2		This requirement was removed from attachment E. This information was updated in the RFP in the revised attachment E.
39	Please define "World Class vendor Contractor"	Page 96, Attachment E, Req nbr. 3	remove this requirement	This information was updated in the RFP in revised attachment E.
40	Does "vendor Contractor" include sub contractors?	Page 96, Attachment E, Req nbr. 3	remove this requirement	This information was updated in the RFP in the revised attachment E.
41	Please clarify how the government will evaluate that a vendor has been "recognized as a leader in its field."	Page 96, Attachment E, Req nbr. 5	remove this requirement	This information was updated in the RFP in the revised attachment E.
42	Please clarify how will be evaluated, the Prime, the Sub or both?	Page 96, Attachment E, Req nbr. 5	remove this requirement	This information was updated in the RFP in the revised attachment E.
43	Please clarify if this is a requirement of the Prime or the sub contractor.	Page 96, Attachment E, Req nbr. 6	remove this requirement	This information was updated in the RFP in the revised attachment E.
44	Please define "Worldwide"	Page 96, Attachment E, Req nbr. 6	remove this requirement	This information was updated in the RFP in the revised attachment E.
45	Section L.7.3 Factor 3 instructs "The Contractor shall substantiate that it has recent (within the last 36 months) experience in performing the required work and demonstrate how past and present experience validates that it will provide expected performance and customer satisfaction. The Contractor shall provide a minimum of two (2) and a maximum of three (3) Past Performance Contract Profiles that are directly relevant to the required effort and are of similar size (dollar value), scope (substantially similar services) and complexity (degree of difficulty). A minimum of one (1) of the past performance profiles shall be for services performed by the prime contractor." This requirement is asking for 5, please clarify.	Page 96, Attachment E, Req nbr. 7	The government should require a total of 5 Past Performances, 2 from the Prime and 3 from the sub contractors. The requirement on Page 96, Attachment E, Req nbr. 7 is redundant and could be removed.	This requirement was removed from attachment E. This information was updated in the RFP in the revised attachment E. Only use section L regarding past performances.
46	The version numbers of software should be agreed on in the Project Plan as software vendors release new versions and patches all of the time and are outside the control of the contractor.	Page 97, Attachment E, Req nbr. 23		The Contractor should deliver the latest version of the required system, software, tools, etc. at the time of the award and will be agreed to in the project management plan. The contractor will ensure installation of any software version updates during performance of award. This information was updated in the RFP in the revised attachment E, requirement number 13.
47	Please provide a complete list of "Third Party the Institution has or will have"	Page 98, Attachment E, Req nbr. 25	remove requirement	There is no integration with the non-Government of Lebanon parties. There is integration with ISF databases and the Ministry of Justice required. These services should be considered between 25% complex, 25% medium, and 50% simple. This information was updated in the RFP in Section C page 16 and attachment E.
48	Please confirm all requirements left blank in Attachment E are the intention of the government.	Page 98, Attachment E, Req nbr. 27	Remove all blank requirements and renumber Attachment E so every requirement has a unique and sequential number.	Blank requirements were removed. This information was updated in the RFP in the revised attachment E.
49	Are requirements 46 - 51 sub elements of requirement 45?	Page 99, Attachment E, Req nbr. 45 - 51	Clarify requirements 45-51	Attachment E was reformatted and all requirements align with a number.
50	Is requirement 57 part of requirement 56?	Page 99, Attachment E, Req nbr. 56-57	If they are, please consolidate into one requirement	Attachment E was reformatted and all requirements align with a number.
51	Are the integration Plan and Testing Plan required as part of the RFP Response?	Page 99, Attachment E, Req nbr. 60	Remove requirement from RFP	This requirement was removed. This information was updated in the RFP in the revised attachment E.
52	Is this requirement in addition to Section L.7.3 Factor 3?	Page 100, Attachment E, Req nbr. 77-92	Remove requirement, covered under Section L.7.3 Factor 3	This requirement was removed. This information was updated in the RFP in the revised attachment E. Only use section L.
53	Is this requirement in addition to Section L.7.3 Factor 3?	Page 100, Attachment E, Req nbr. 95	Remove requirement, covered throughout the RFP in other sections including Section L.7.3 Factor 3	This requirement was removed. This information was updated in the RFP in the revised attachment E. Only use section L.
54	Please clarify this requirement, what is a "unique framework"	Page 101, Attachment E, Req nbr. 96	remove requirement	This requirement was removed. This information was updated in the RFP in the revised attachment E.
55	Is requirement 709 actually 4 separate requirements?	Page 150, Attachment E, Req nbr. 709		Attachment E was reformatted and all requirements align with a number.
56	Is Requirement 851 actually a header for a new set of requirements related to "Technical Requirements" and not necessarily directly requirements for "Mobile Application Requirements"?	Page 167, Attachment E, Req nbr. 851		Attachment E was reformatted and all requirements align with a number.
57	Are we to respond to "Payroll Solution Requirements" or "Assets Management Solution Requirements" or "Gate Pass Solution Requirements" or "Web Crawler Solution Requirements"?	Page 174 & 177 & 199	No - future requirements, remove from table	Future requirements were removed from attachment E. This information was updated in the RFP in the revised attachment E.
58	Starting on Page 195 - 198 the requirements are not numbered?	Page 195 - 198	Remove all blank requirements and renumber Attachment E so every requirement has a unique and sequential number.	Blank requirements were removed. This information was updated in the RFP in the revised attachment E.
59	Is requirement 1199 "Other Core Requirements" the beginning of another Section?	Page 204, Attachment E, Req nbr. 1199	Remove all blank requirements and renumber Attachment E so every requirement has a unique and sequential number and are in appropriate Sections.	Blank requirements were removed. This information was updated in the RFP in the revised attachment E.
60	Some of the SW licenses are licensed per employee.

What is the number that should be considered for the base year?

-150 users for the Achrafien Pilot

- 3500 users for Helou Barrak

- 5000 users for the ISF HQ

- 8650 users (as sum of all of the above)	Page 11, Section 2.5, Implementation Sequence	Provide the exact number of licenses the Government would like to purchase for the Base year, both total number of users (named user accounts) and Concurrent users (those that would share licenses).	In instances that software licenses are required to be purchased per employee, the contractor will use the estimated number of employees at each location. This information was updated in the RFP in Section C on pages 12 and 16.
	61	What is the total number of reports that need to be implemented for each of:

- Achrafieh Pilot

- Helou Barrak

- ISF HQ

How can you classify them between complex, medium and simple? Should we consider 20% complex, 20% medium and the rest simple?	Page 10, point 13		The ISF currently generate numerous reports, likely in the hundreds, at each of the three locations required in this contract. The contractor should work with the ISF to minimize and simplify the report generating requirements wherever possible. These reports should be considered between 25% complex, 25% medium, and 50% simple. This information was updated in the RFP in Section C on page 19.
	62	What do you mean by semi structured and unstructured data? What are the document types that should be considered? What actions should be taken on the documents?	Page 204, Row 1238	The government should remove the requirement for unstructured data	Semi structured data requirement was removed. This information was updated in the RFP in the revised attachment E.
	63	Should the 5 references in Lebanon be similar in terms of size, complexity and scope?
The references in the security fields can be also related to data security in banks and other government agencies such as ministries?	Page 96, point 7	The government should require 5 total Past Performances and remove requirement from Page 96, Point 7	This requirement was removed from attachment E. Please see revised Attachment E.
	64	"All the equipment to include the hardware and software will be property of the U.S. Government. In addition, all documentation developed or provided by the Contractor shall become the property of the U. S. Government and shared with the ISF as applicable." Who will the End User be? Is it the Internal Security Forces or another entity? If it is not the ISF, then what is the legal name to whom the licenses should be issued and what is the exact address to it.
	Page 25, Section 8.2.2

We highly recommend that the end user would be "The Internal Security Forces" in Lebanon and the ship to and bill to be the US Government. For Oracle Licenses, we usually issue the licenses to the name of the end user which is in this case the internal security forces. We also need to track these licenses and know that they are the property of ISF for any future support beyond the 5 years provided within this contract.

For Hardware, the support should be linked to a specific datacenter, which in this case is ISF.

Oracle has no problem to have the "Ship To" and "Bill To" Addresses as the US Government.

All software licenses required for this contract will be issued to the end user. This information was updated in the RFP in Section C on pages 27 and 35.
65	Based on RFP, page 11 section 2.5 the infrastructure upgrade at headquarters takes place in the base year. The RFP Section B is missing this CLIN in the Base year. Please clarify that the headquarters infrastructure upgrade shale take place inth Base Year.	Page 5/ CLN 1002 & Page 11, 2.5	Implementation during Base Year to allow deployment of software solutions.	The government requires implementation at headquarters in option year one. This information was updated in the RFP in Section C, page 12.
66	Please clarify that the government requires 5 years of technical Support for the system.	Page 12/ Section 2.6.3	Page 12, section 2.6.3 state "four" years, please clarify.	The government requires five years (base year plus four option years) and this information was updated in the RFP in Section C page 13.
67	What are the number of PC's required in the Base Year? What are the Number of PC's required in the Option Year 1?	Page 14/ Section 4.1	According to the implementation sequence page 11, section 2.5 the Base year is Ashrafieh. Helou barracks and ISF Headquarters will be implemented in option Year 1.	This information was updated in the RFP in the revised attachment E line 1209.
68

Section 4.1 mentions the need for printers and routers, requirements or specs for printers and routers are not provided. Please clarify if the Government requires printers and routers.

Page 14/ Section 4.1 No need for printers or routers

This requirement was removed and the information was updated in the RFP in Section C page 15.
69	Please clarify if the government will require training on hardware infrastructure to include Cisco/ EMC and VMware?	Page 23/ Section 7	No need for training on EMC/ Cisco/ VMware	The government requires that training will include but is not limited to hardware infrastructure specific training such as Cisco/ EMC and VMware. This information was updated in the RFP in Section C on page 24.
70	Is there an enterprise agreement between ISF and Microsoft? Should we provide the Windows licenses?	Page 122/ Point 386		There is not an enterprise license.
71	Should we provide the Microsoft SQL licenses?	Page 98/ Point 31		If these licenses are required for the solution, the contractor should provide them.
72	How much are approximately the number of the current ISF manual processes that shall be automated and what are the degree of their complexity?	Page 15, Paragraph 4.3.3

Attachment E: Business Process Management System Requirements A business process may have different multiple level of complexity:

1. Complex

2. Medium

3. Simple The degree of complexity may be assumed based on the:

1. Number of sub processes within it

2. Number and type of required integration with other parties specially with Webcenter, and the service bus.

3. Number of Reports, notifications and business rules required If possible to specify the number of processes and the degree of their complexity.

Processes should be considered between 25% complex, 25% medium, and 50% simple. The ISF currently possesses numerous processes, likely in the hundreds, at each of the three locations required in this contract. The contractor should work with the ISF to minimize and simplify the process requirements wherever possible. This information was updated in the RFP in Section C on page 16.
73	What is the approximate number of re-usable services/Interfaces/APIs that shall be developed and exposed on the service bus and what are the degree of their complexity? what are the existing external applications that will be integrated with the new system? Are there any integration with external parties like Banks, Telecommunication Companies, etc. in order to get information about individuals?	Page 15, Paragraph 4.3.2

Attachment E: Solution General Requirements, page 98, Req Nbr: 25 “The system must integrate with any third party the institution has or will have. Please provide full documented APIs for integration with other systems.”

APIs, Services or Interfaces exposed on Service Bus may have different multiple level of complexity:

1. Complex

2. Medium

3. Simple The degree of complexity may be assumed based on:

1. The complexity of the service transformation and enrichment.

2. Multiple service orchestration, parallel processing

If possible to list the external parties to integrate with and the number of interfaces and their complexity.

There is no integration with the non-Government of Lebanon parties. There is integration with ISF databases and the Ministry of Justice required. These services should be considered between 25% complex, 25% medium, and 50% simple. This information was updated in the RFP in Section C page 16 and attachment E.
74	How many reports will need to be generated and what are their degree of complexity?	Paragraph 4.3.5 page 15	Reports, KPIs, Dashboard developed with the Business Intelligent software may have different multiple level of complexity:

1. Complex

2. Medium

3. Simple

The ISF currently generate numerous reports, likely in the hundreds, at each of the three locations required in this contract. The contractor should work with the ISF to minimize and simplify the report generating requirements wherever possible. These reports should be considered between 25% complex, 25% medium, and 50% simple. This information was updated in the RFP in Section C on page 19.
75	What is the type of the load balancer required for the automation solution? Is it a hardware or Software?	Page 14. Figure 1: Sample solution architecture and Page 169, req Nbr 909		This is dependent on the solution proposed by the contractor.
76	Do we have to include VAT paid to the host country in our price proposal?	Pricing	The DoS should provide an exemption Certificate to VAT for all Hardware, Software and Services.	This information was updated in the RFP in Section B, pages 8 and 9.
77	Does items such as software licenses and hardware cost to be included as part of LIMITATIONS ON SUBCONTRACTING requirements?	Page 54/ Clause 52.219-14 LIMITATIONS ON SUBCONTRACTING (JAN 2017)	The contractor will be procuring software licenses and computers from various source that are not small businesses.	The limitation on subcontracting is based on the entire value of the contract.
78	Will the prime get credit for the services work performed by “similarly situated” subcontractors outside of U.S.? i.e. Small Businesses in the hosted country.	Page 54/ Clause 52.219-14 LIMITATIONS ON SUBCONTRACTING (JAN 2017)	As directed by Congress, the SBA’s regulations will allow prime contractors to take credit for the work performed by “similarly situated” subcontractors. The SBA explains that the regulation “creates a shift from the concept of a required percentage of work to be performed by a prime contractor to the concept of limiting a percentage of the award amount to be spent on subcontractors.” The SBA continues:	All contractors outside of the US are considered other than small.
79	Police investigation – Implement a police investigation solution which includes the following: Link Analysis Solution: This function must allow ISF investigation analysts to uncover relationships between several entities such as phone calls, communication, hotel reservations, car rentals, financial transactions, etc. Is there a current software platform in use by the ISF that performs this function?	Page 19, 4.3.21:	Applying the link analysis solution effectively requires an analytical training methodology solution based on applying toolsets to analysis. This methodology must be presented as a standardized instruction to allow for interoperability and sustainment.	The ISF does not have a current software platform ISF that performs this function.
80	What is the clearance level for Key personnel; supporting personnel? H.1. c. All proposed substitutes shall meet or exceed the qualifications of the person to be replaced. The Contracting Officer shall be notified in writing of any proposed substitution at least thirty days, or ninety days if a security clearance is to be obtained, in advance of the proposed substitution. Such notification shall include: (1) an explanation of the circumstances necessitating the substitution; (2) a complete resume of the proposed substitute; and (3) any other information requested by the Contracting Officer to enable him to judge whether or not the Contractor is maintaining the same high quality of personnel that provided the partial basis for award.	Page 45, H.1	The RFP does not address security clearance requirements for Key Personnel such as SECRET, MRPT. If required, will INL allow personnel to begin work upon paperwork submission, or must personnel be granted the interim or final clearance. Since MRPTs are not legacy and must be resubmitted at the beginning of each contract effort, INL must expect that an MRPT requirement can be a 2-3 month process for final adjudication.	The government does not require a security clearance. The government will strictly enforce sections H.6 and H.7 of the RFP.
81	Referenced RFP sections may be interpreted the US Government owns COTS software delivered under the contract. Request confirmation the supplier retains ownership of the COTS software and restricted rights apply.	Section C., Paragraphs 8.2.2 and 10.		All the equipment to include the hardware and customized software will be property of the U.S. Government, excluding all commercial off-the-shelf software. This information was updated in the RFP in Section C on pages 27 and 35.
82	How many concurrent users are required to access the Criminal Case Solution?	Attachment E, Criminal Case Solution Requirements, page 193.		The contractor will work with the ISF Key personnel listed in the RFP and a subset of end users to determine this information during the business requirement and analysis campaign.
83	Does the Government expect a line-by-line response to Attachment E, Functional and Technical Requirements.	Page 96.		The government does not expect line-by-line response to attachment E.
84	For software licenses, the first year of support should be paid along with the licenses cost during base year 1. As for years 2, 3, and 4 should we consider the licenses support renewal to be part of the overall budget of this project or are you will allocate a separate budget for these years?	Section 2.6 Major ITAP Components on page 11		All licenses should support the system through the entire life of the contract. A CLIN was added in option year one for licenses. This information was updated in the RFP in Section C on pages 6 and 12.
85	Will you please define explicitly the list of all the existing systems used at ISF beside HR and prison which will be used for extraction of data?	Section 2.6 Major ITAP Components, point 2 conversion and migration services on page 11		All existing data will be sourced from the ISF’s current automated and paper-based databases primarily store information related to human resources, prisons, investigations, and criminal records and are on an Oracle databases 10g, 9i, and 6i. The systems are generally not full enterprise systems and are localized to the specific location. This information was updated in the RFP in Section C on page 14.
86	If the HR solution is licensed by employee, what is the required number to be licensed for the base year:	Section 2.5 implementation sequence on page 11		In instances that software licenses are required to be purchased per employee, the contractor will use the estimated number of employees at each location. This information was updated in the RFP in Section C on pages 12 and 16.
	150 end users in Ashrafieh station?
	3500 end users in Helou Barracks station?
	5000 end users in ISF Headquarter?
	Or sum of the above?
87	Will you please define explicitly the list and type of all data resources of media files (photographs, audio, and video)	Section 4.3.12 Digital asset management on page 17		The contractor will work with the ISF Key personnel listed in the RFP and a subset of end users to determine this information during the business requirement and analysis campaign.
88	What is the number of reports required for:	Section 4.3.13 Data Mining /		The ISF currently generate numerous reports, likely in the hundreds, at each of the three locations required in this contract. The contractor should work with the ISF to minimize and simplify the report generating requirements wherever possible. These reports should be considered between 25% complex, 25% medium, and 50% simple. This information was updated in the RFP in Section C on page 19.
	1. Ashrafieh police station	Analysis on page 18
	2. Helou Barracks
	3. ISF Headquarter
	Will you classify the complexity of these reports
	based on percentages i.e. if we have 300 reports to be
	delivered should we consider 30% as complex, 30%
	as simple, and the rest as medium?
89	What is the number of business processes required	Section 4.3.25 Requirement		Processes should be considered between 25% complex, 25% medium, and 50% simple. The ISF currently possesses numerous processes, likely in the hundreds, at each of the three locations required in this contract. The contractor should work with the ISF to minimize and simplify the process requirements wherever possible. This information was updated in the RFP in Section C on page 16.
	for:	Gathering and Analysis on page 20
	1. Ashrafieh police station
	2. Helou Barracks
	3. ISF Headquarter
	Will you classify the complexity of these processes
	based on percentages i.e. if we have 100 process to
	be delivered should we consider 30% as complex,
	30% as simple, and the rest as medium?
90	What do you mean by semi structured and unstructured data? What are the document types that should be considered? What actions should be taken on the documents?	Section Link Analysis Solution Requirements Row 1238 on page 206		Semi structured data requirement was removed. This information was updated in the RFP in the revised attachment E.
91	"All the equipment to include the hardware and software will be property of the U.S. Government. In addition, all documentation developed or provided by the Contractor shall become the property of the U. S. Government and shared with the ISF as applicable."	Page 25, Section 8.2.2	We highly recommend that the end user would be "The Internal Security Forces" in Lebanon and the ship to and bill to be the US Government.	All software licenses required for this contract will be issued to the end user. This information was updated in the RFP in Section C on pages 27 and 35.
	For Oracle Licenses, we usually issue the licenses to the name of the end user which is in this case the internal security forces. We also need to track these licenses and know that they are the property of ISF for any future support beyond the 5 years provided within this contract. For Hardware, the support should be linked to a specific datacenter, which in this case is ISF. Oracle has no problem to have the "Ship To" and "Bill To" Addresses as the US Government The End User is the tricky part that we need to know about. Who would it be? Is it the Internal Security Forces or another entity? If it is not the ISF, then what is the legal name to whom the licenses should be issued and what is the exact address to it?
92	The Government requires the Prime contractor must have 4 limited/specific certifications, ISO 9001-2015, ISO 27001:2013, and ISO 20000-1:2011 Registered and a CMMI Level 3, which are not present in most (otherwise qualified) small businesses, thereby unduly restricting competition to very few companies, which violates the letter and the spirit of the Competition in Contracting Act. Will the Government allow equivalent Certifications and/or specific Past Performance requirements, in lieu of, these 4 mandatory Certifications by a small business? If the government insists upon only these 4 Certifications, will the Government specifically indicate the justification for such competition limitations?	Page 96, Attachment E		The government requires that the Prime Contractor haves CMMI Level 3 or higher, ISO 9001-2015, ISO 27001:2013, ISO 20000-1:2011 certifications or their equivalent certifications, and/or specific Past Performance requirements in lieu of these certifications. This information was updated in the RFP in the revised attachment E, requirement #3.
93	If the Government limits competition to ONLY these specific 4 Certifications - ISO 9001-2015, ISO 27001:2013, and ISO 20000-1:2011 Registered and a CMMI Level 3 - (with no equivalent qualifications/certifications/Past Performance allowed), then will the Government indicate why they believe there will be significant competition by requiring offerors to have ONLY these 4 Certifications?	Page 96, Attachment E		The government requires that the Prime Contractor haves CMMI Level 3 or higher, ISO 9001-2015, ISO 27001:2013, ISO 20000-1:2011 certifications or their equivalent certifications, and/or specific Past Performance requirements in lieu of these certifications. This information was updated in the RFP in the revised attachment E, requirement #3.
94	For software licenses, the first year of support should be paid along with the licenses cost during base year. As for Option years 1, 2, 3, and 4 should we consider the licenses support renewal to be part of the overall budget of this project or are you willing to allocate a separate budget for these years?	Section 2.6 Major ITAP Components on page 11		All licenses should support the system through the entire life of the contract. A CLIN was added in option year one for licenses. This information was updated in the RFP in Section C on pages 6 and12.
95	Please define explicitly the list of all the existing systems used at ISF beside HR and prison. Which systems will data need to be extracted from?	Section 2.6 Major ITAP Components, point 2 conversion and migration services on page 11		All existing data will be sourced from the ISF’s current automated and paper-based databases primarily store information related to human resources, prisons, investigations, and criminal records and are on an Oracle databases 10g, 9i, and 6i. The systems are generally not full enterprise systems and are localized to the specific location. This information was updated in the RFP in Section C on page 14.
96	If the HR solution is licensed by employee, what is the required number to be licensed for the base year:	Section 2.5 implementation sequence on page 11	Recommend that the contractor will procure licenses required for 150 end users in the base year.	In instances that software licenses are required to be purchased per employee, the contractor will use the estimated number of employees at each location. This information was updated in the RFP in Section C on pages 12 and 16.
	150 end users in Ashrafieh station?		Contractor will procure additional 8500 licenses in Option Year 1.
	3500 end users in Helou Barracks station?
	5000 end users in ISF Headquarter?
	Or sum of the above?
97	Please define explicitly the list and type of all data resources of media files (photographs, audio, and video)	Section 4.3.12 Digital asset management on page 17		The contractor will work with the ISF Key personnel listed in the RFP and a subset of end users to determine this information during the business requirement and analysis campaign.
98	What is the number of reports required for:	Section 4.3.13 Data Mining / Analysis on page 18		The ISF currently possesses numerous processes, likely in the hundreds, at each of the three locations required in this contract. The contractor should work with the ISF to minimize and simplify the process requirements wherever possible. This information was updated in the RFP in Section C on page 16.
	1. Ashrafieh police station
	2. Helou Barracks
	3. ISF Headquarter
99	Will you classify the complexity of these reports based on percentages i.e. if we have 300 reports to be delivered should we consider 30% as complex, 30% as simple, and the rest as medium?			Processes should be considered between 25% complex, 25% medium, and 50% simple. The ISF currently possesses numerous processes, likely in the hundreds, at each of the three locations required in this contract. The contractor should work with the ISF to minimize and simplify the process requirements wherever possible. This information was updated in the RFP in Section C on page 16.
100	What is the number of business processes required for:	Section 4.3.25 Requirement Gathering and Analysis on page 20		The ISF currently possesses numerous processes, likely in the hundreds, at each of the three locations required in this contract. The contractor should work with the ISF to minimize and simplify the process requirements wherever possible. This information was updated in the RFP in Section C on page 16.
	1. Ashrafieh police station
	2. Helou Barracks
	3. ISF Headquarter
101	Please classify the complexity of these processes based on percentages i.e. if we have 100 process to be delivered should we consider 30% as complex, 30% as simple, and the rest as medium?			Processes should be considered between 25% complex, 25% medium, and 50% simple. The ISF currently possesses numerous processes, likely in the hundreds, at each of the three locations required in this contract. The contractor should work with the ISF to minimize and simplify the process requirements wherever possible. This information was updated in the RFP in Section C on page 16.
102	In regards to semi structured and unstructured data, what are the document types that should be considered? What actions should be taken on the documents? Please provide examples of unstructured data.	Section Link Analysis Solution Requirements Row 1238 on page 206		Semi structured data requirement was removed. This information was updated in the RFP in the revised attachment E.

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