Attachment F 19AQMM18R0059_03.pdf

“Building a Secured City” “ To meet the expectations and have the complete trust of the Lebanese people ”

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19 September 2017

19 - 20 September 2017 schedule

Time Topic Person

14:00 welcome participants to conference Col. Eng. Nader Abdallah explain contract goals Jason Marker explain the contracting process and the do’s and don’ts as far as procedure relating to this contract

Fredrick Washington brief project / RFQ presentation & technical aspects of this project Col. Eng. Nader Abdallah Major Albert El Khoury

Questions

Description & directions as to the tour of Helou Barracks & Ras Beirut

17:00 Tour of the facility at IT department

18:30 Depart the ISF/HQ

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20 September 2017

Time Topic Person

9:30 Arrive to Ras Beirut police station for Site tour Participants

12:00 Depart Ras beirut for Helou barracks Participants

13:00 Helou Barracks presentation & site Tour Major Wael Youssef

14:45 Helou Barracks post-Conference debrief and next steps

15:00 Depart Helou Bararcks

19 - 20 September 2017 schedule

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Why We Are Here

To clarify:

o The Scope o The Needs

Answer participants Questions

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Agenda

Introduction

Objectives

Typical Police Process

Current Situation

Project Scope

Project Phases

Strategic Outcomes

Project status

Q/A

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Introduction Who we are?

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Judicial Police

Regional

Gendarmeries

Police of Beirut

Staff

Central

Administration

Social

Services

Director General of I.S.F Inspector General of I.S.F

Minister of Interior

And Municipalities

I.S.F. Institute

Security of Embassies, Administrations

& Public Establishments

Mobile Gendarmerie

Introduction : ISF Structure

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Introduction : ISF Structure

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Organizational Hierarchy : Police of Beirut Unit

Commander of Police of Beirut

2nd Assistant

Personnel

Bureau

Service & Operations Bureau

Administrative

Training

Traffic

Mail

First Territorial

Company

Beirut Traffic

Emergency

Battalion

Coasts

Brigade

Inquiry

Brigade

3 Brigades of Beirut

Traffic

Operations Room

1st Assistant

Al Ramle al Bayda

Section

Raouche

Minaa el Hosn

Hbeich Section

Second Territorial

Basta

Al Borj

Tareek Al Jadida

Zokak el Bilat

Mousseitbeh Section

Third Territorial

Achrafieh

Sioufi

Gemmayze

An-Nahr

Damascus Road

Vehicles

Security

Squads

Reserve

Force

Armoured

Vehicles

Sections

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Staff

IT Department Mail & Archives Department Secretariat of Director General

Secretariat Presidence

Headquarters Company

Recruiting &

Demobilization Bureau

Personnel Management

Discipline Bureau

Retirement Bureau

Records Bureau

Medical Inquiry

Commissions Bureau

Mail Bureau

Service & Operations bureau+Oper0 Room

Prisons Bureau

Financial Affairs

Equipments & supplies

Bureau

Construction Bureau

Administrative Affairs

Bureau

Medical Treatment &

Social Aids

Social Administration

Planning Bureau

Organization Bureau

Documentation &

Studies Bureau

Investigations Bureau

Inspection Bureau

Security Information

Complaints &

Orientation Bureau

Administrative

Assistance Bureau

Courses & Programs

Modernization of

Training Methods

Interpol Bureau

International Relations

Studies Bureau

Exploitations Bureau

Administration Bureau

Maintenance Bureau

Warehouses Bureau

Records & Documents

Networks Bureau

Archives Bureau

Personnel & Training

Administrative Bureau

Services Bureau

Grouped Sections

Horns & Drums

Harmony music

Commandment of the

Band

Personnel & Training

Administrative Bureau

Warehouse

Circulation

Department

Intelligence

Regional Bureaus

Band of I.S.F

Inquiries &

Inspection

Public Relations

International

Relations

Service &

Operations

Administrative

Affairs

Planning &

Organization

Personnel

Organizational Hierarchy : Staff Unit

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Beirut geographical coverage

Ashrafieh

ISF headquarter

Helou barracks

Ras Beirut police station

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Ashrafiey Geographical Coverage

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Current Situation Where are we?

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No meaningful computer presence

No meaningful IT network

No meaningful IT tools

Faxes and telephones are the common means of communication

The data management process is mostly paper-based

High personnel cost

Little or no specific training

Procedures not always standardized

Data is not shared effectively

No proper data processing for incident analysis

Big operational costs for paper/toner

Current Situation

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Internal processes workflow

CRM

website

Cases and tasks management

Judicial report DB

Medical file management

Ticketing system

Prison Server

Oracle DB archiving server Web server

Social aids server

HR server

Judicial report servers

Criminal records server

Medical Server

SQL Server

HR DB

criminal records

DB

Payroll DB prison DB

How it really looks like?

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How it really looks like?

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How it really looks like – as is / to be

Judicial report

Criminal Records

Medical File

Prisons

Core Human resource

Judicial report system

Criminal record system

Medical file system

Prison system

Core Human

Resource system

Human resource prisons

Medical file

Criminal records

Judicial report

Business process

Business process

Business process

Enterprise Service Bus

Business process

Business process

Business process

Business process

Business process

O rg an iz at io n b o u n d ar ie s public

O rg an iz at io n b o u n d ar ie s agencies

Business functions

Information systems

O rg an iz at io n b o u n d ar ie s agencies

O rg an iz at io n b o u n d ar ie s

Traditional view Enterprise view

IT architecture should integrate information, processes & functions

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Our Current Infrastructure

Physical Servers Expansion:

• TBD application

• TBD database

Storage Expansion:

• TBD

ISF environment is composed of the following:

• A converged system VCE vblock 740

• Blades servers to support its databases and applications

• Storage array to support database needs composed of flash and SAS disks

• All needed networking and security devices from firewalls routers switches etc…

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Objectives Where we want to be

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Objectives

To Enhance user experience with a user friendly interface that provides consistent, organized design and logical navigation.

To have An integrated strategy and standards for capture, storage, collaboration, management and delivery of electronic content.

To have a scalable solution with high availability and reliability.

To have a centralized, secure , and stable repository for ISF content that meets the growing needs of the ISF and its centers

To build Electronic workflows that can be routed and easily tracked.

To have the ability to generate accurate reports throughout several areas (crimes, personnel, attendance, documents, process monitoring, etc…)

To Improve both speed and quality of incident handling, management, and tracking

To Adopt modern approach to crime analysis and case tracking.

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Once the solution is delivered and installed:

all Beirut ISF concerned sites will be connected to a central server-based database, where all handled data will be stored and instantly shared among them.

Data collection will be done by ISF users and entered via a specific User Interface that will standardize and categorize data for all incidents.

collected data will be uniform, standardized, and in electronic format.

Up-to-date incident reporting and live / dynamic dashboards

Desired End State

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Project Scope What should we do to get there?

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Enterprise Content Management (ECM) software.

Core Human Resources (HR) software

Criminal Case management software (CMS).

Business Intelligence (BI) software

Database security software

Service Oriented Architecture (SOA) software

Required infrastructure to support the needed solution (hardware, software, network, etc..)

Solution implementation

Maintenance and support services for the solution.

core requirements

There are nine (9) core requirements as follows:

Software

Hardware

Professional Services

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High Level Solution Architecture

Portal (eSSO)

BPM

External Systems

Legacy DB

Rule execution Routing Orchestration Security Queue management Configurations

Parameters Multi-language

Message queue

Transactions Serialization Error Handling

BI/

Reporting

Integration Prisons

Integration MoJ

CMS HR ECM

ESB/ SOA

Infrastructure

BUS

Portal

Applications

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Project Phases How we will do it

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Project implementation and phases

Description months - Estimated time Phase

Requirements gathering/analysis and project planning TBD 1

Implementation for the Pilot Phase at Achrafieh Police Station based on the complete scope listed in previous

TBD 2

Implementation Phase for Beirut Police administrative and operational sections at Helou Barracks

TBD 3

implementation phase at the Staff Unit at ISF Headquarters will be carried out.

TBD 4

roll-out of the solution to all ISF stations in Lebanon

This Phase is outside the scope of this project and it will be estimated separately.

The Project is Divided Into 4 main Phases:

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Typical Police Process

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Conceptual Police Station : Infrastructure, HW, SW & Security

• Network and Components

• Servers

• PCs

• Peripherals (Scanners, Printers, barcode readers…)

• Access Control

• CCTV

• IP Telephony

• Biometric Equipment

• Applications

• Office Automation (Mail, Office Tools etc..)

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Applying a Typical Police Process 2 areas: Front and Back Offices

Put an end to the sea of documents that flood all offices

Automate all processes regulating Police Work

Web sites to inform businesses and citizens about new rules and regulations (later mobile app)

Internet portals to expose services to citizens

Back Office

Front Office

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Content Automate Capture

ECM Automation

Business Automation

Assets Financials Human Resources

E-Services Cloud Informative

Online Presence

The Conceptual Solution

Back Office Front Office

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Major Components

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Major Components

1. Implementation

2. Conversion / Migration Services

3. Maintenance and Technical Support

4. Training

5. Project Management

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The Contractor will procure and install the following:

All hardware, software, licenses, Other materials needed to achieve the objectives laid out in this RFP and in accordance with their approved project management plan and timeline

Implementation

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All existing ISF records management data in the current Oracle system used by the ISF and related to and needed by the solution must be converted over to the new solution.

This includes, but is not limited to:

extracting data, images, annotations, and indices from the existing system(s) (HR, prisons, etc..)

importing the same content into the new solution.

All conversion activity must take place onsite unless otherwise stated.

Conversion / Migration Services

35 Internal Security Forces www.isf.gov.lb | the Contractor will provide maintenance and ongoing technical support for a period of three years on solution components which include:

Technical Support

Help Desk Support telephone, web-based and On Site Maintenance and Trouble Shooting

Software upgrades

Warranty

Maintenance and Technical Support

36 Internal Security Forces www.isf.gov.lb | the Contractor will provide the required training to ensure a transfer of knowledge and prepare staff to support and operate the new system.

The Contractor will provide training plans and training documentation, which INL and the ISF must approve.

The Contractor will provide a series of trainings to obtain at least three levels of proficiency.

All trainings are required to increase average participants’ knowledge by a minimum of 15 percent evidenced by pre and post testing.

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The Contractor will provide :

Management team

Project plan

Implementation sequence

Approach to meet the requirements and accomplish the deliverables

Project Management

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Strategic Outcomes What will we benefit?

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Data will be collected automatically and manually

Data can be quickly shared via a central server

Data will be uniform and integrated

Data will be categorized, allowing for proper archiving and analysis

Online members Access

Streamline Processes through Data Sharing and Integration

Strategic Outcomes

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Project Risks What will we face?

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Solution does not respond to the beneficiary needs

ISF resistance to change

ISF cannot offer technical support to the technical experts

Schedule delays because of ISF HR or budget constraints

General political/security situation deteriorates to a point where the project is not executable

Risks

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Potential for Future Requirements Where we Stand Now

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The solution must be able to accept future upgrades (not covered under this RFP) that include :

• social media analysis,

• web crawler,

• gate pass solutions,

• purchase order functions,

• procurement management functions,

• inventory management,

• fixed asset management

• etc…

The solution must also be expandable to include all ISF Operational and administrative units throughout Lebanon.

Future Requirements

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Thank You

Q & A