RFP_19-250-SOL-00033;_Amendment_0004.pdf

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Attached to
HRSA Technical Assistance IDIQ Federal contract opportunity
Solicitation number
19-250-SOL-00033
Issued by
Department of Health and Human Services Health Resources and Services Administration Headquarters

About this file

This amendment modifies the statement of work for an indefinite delivery/indefinite quantity technical assistance contract supporting the Maternal and Child Health Bureau. Key revisions include adding a new Task 5.2 requiring use of an automated technical assistance tracking system and adding Task 9 on providing 400 targeted distance learning support occurrences. Deliverables such as monthly progress reports and financial reports are due on recurring schedules throughout the base and option years of the contract. Technical assistance is required across areas including communication, technical assistance and coordination, data analysis, communication functions, innovations and collaborative learning, technical assistance trainings in distance learning technologies, online tools of engagement, and grantee databases. The selected contractor must have experience providing technical assistance to federal programs and qualified subject matter experts.

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(x)

19-250-SOL-00033

x x copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted ; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT

THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted , such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

x

Rockville MD 20857

OAMP

5600 Fishers Lane, Room 14W26B Management and Policy Office of Acquisition

HHS/HRSA/OO/OAMP

Rockville MD 20857

OAMP

5600 Fishers Lane, Rm 14W26B Management and Policy Office of Acquisition

HHS/HRSA/OO/OAMP

05/03/20190004

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

12. ACCOUNTING AND APPROPRIATION DATA (If required) is not extended.is extended, Items 8 and 15, and returning

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended , by one of the following methods: (a) By completing

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE CODE

10B. DATED (SEE ITEM 13)

10A. MODIFICATION OF CONTRACT/ORDER NO.

9B. DATED (SEE ITEM 11)

9A. AMENDMENT OF SOLICITATION NO.

CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

7. ADMINISTERED BY (If other than Item 6)CODE 6. ISSUED BY

PAGE OF PAGES

4. REQUISITION/PURCHASE REQ. NO.3. EFFECTIVE DATE2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO. (If applicable)

1. CONTRACT ID CODE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

04/01/2019

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority) appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

E. IMPORTANT: Contractor is not, is required to sign this document and return __________________ copies to the issuing office.

ORDER NO. IN ITEM 10A.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

HRSA Technical Assistance IDIQ

Procurement ID#: OO131 C 2589

Award Type: Indefinite Delivery / Indefinite Quantity

The purpose of this amendment is to revise Attachment I, MCH Hypothetical 2, to revise Task

5.2 and add Task 9.

As a result, the solicitation is amended and the following are attached and revised:

a. Section J, Attachment I, MCH Hypothetical 2 (05032019).

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)15A. NAME AND TITLE OF SIGNER (Type or print)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 15B. CONTRACTOR/OFFEROR 16C. DATE SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

RUSSELL J. GRABILL

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

NSN 7540-01-152-8070

Previous edition unusable

Except as provided herein, all terms and conditions of the document referenced in Item 9 A or 10A, as heretofore changed, remains unchanged and in full force and effect .

19-250-SOL-00033 Amendment 4 Section J Attachment I Maternal and Child Health TA Hypothetical 2

Maternal and Child Health TA Hypothetical 2

Revised May 03, 2019

I. Background

The Maternal and Child Health Bureau (MCHB) of the Health Resources and Services Administration (HRSA) has been a national leader in strengthening the maternal and child health (MCH) infrastructure, assuring the availability of medical homes, and building the knowledge and human resources necessary to improve the health of the MCH population. The MCHB accomplishes its mission through a number of different mechanisms, including providing MCH block grants to states for the implementation of MCH programs and services, funding communities with high infant mortality rates so they can address that problem, funding programs which help children with special health care needs, developing emergency medical services for children, and funding research.

II. Purpose / General Description

The purpose of this acquisition is to provide technical assistance and data analystics to support programmatic and distance learning endeavors of MCHB workforce development and research programs.

III. Period of Performance

The period of performance shall be for a base period of twelve months, with four (12) twelve-month option periods.

IV. Tasks

The contractor shall provide the personnel and services under the following task areas necessary to specifically perform the following tasks.

Task 1: Communication with the COR

1. Introductory meeting with COR: The contractor shall participate in an initial face-to-face meeting with the COR within five (5) days from the EDOC to obtain relevant background information, review the statement of work, discuss the items to be delivered and delivery schedule, outline site visit responsibilities and reporting procedures, and identify any potential problem areas. The initial meeting shall take place in the HRSA Parklawn Building located at 5600 Fisher Lane, Rockville, Maryland within 5 business days from

EDOC.

2. Initial Meeting Minutes and Revised Timeline: The contractor shall provide initial meeting minutes and a revised timeline addressing minor clarifications and updated schedule discussed in the introductory meeting to the COR within five (5) business days from the initial meeting.

Maternal and Child Health TA Hypothetical 2

3. Regular Meetings with COR: The contractor shall meet with the COR in-person, web platform, or by phone on a bi-weekly basis to discuss status of TA requests and other pertinent issues. The contractor shall provide meeting minutes electronically to the COR within three days of each meeting. The COR may also request ad hoc 1:1 meetings with the Contractor’s Project Director as needed between bi-weekly meetings.

Task 2: Update Technical Assistance Team

1. If, after the kick off meeting, updates are necessary to the list of contractor staff providing TA, the contractor shall provide the COR an updated list within two weeks after start of task order and update regularly. If new staff is added to the list, the contractor shall submit the new staff qualifications to the COR via email for review and approval.

2. Prior to providing TA services under this contract, the contractor shall confirm via email to the COR that all its staff working on the MCHB program have successfully completed applicable orientation training on all MCHB programs and regulations. The COR will supply orientation training materials to the Contractor. The confirmation should be sent to the COR no later than 3 days prior to providing TA services.

3. The contractor shall conduct evaluations of work performed. Evaluation summaries of work conducted will be provided in the corresponding monthly report. If any problems are identified with contractor work, then the vendor will immediately follow-up with the

COR.

4. The contractor shall avoid any “conflict of interest” with any MCHB awardee that they work with or worked with in the past two years. The contractor shall develop a conflict of interest form and submit it to the COR via email for approval. The form shall encompass language that speaks to potential conflicts of interest and outlines expectations (including professional behavior) during the consulting engagement. Contractor personnel shall be required to sign a conflict of interest form prior to providing TA.

Task 3: Technical Assistance and Coordination

The contractor shall coordinate and provide payment for technical expertise to support strategic endeavors of MCHB workforce and research programs.

The contractor shall:

1. Coordinate two virtual meetings and other communications for consultation groups that provide external expertise supporting MCHB workforce program strategic efforts. This technical coordination includes preparing background materials, meeting materials, meeting summaries, facilitation, and making payments to consultants for honoraria. Two

(2) groups consisting of up to six (6) external consultants will be established for this purpose. Contractor shall provide honoraria in the amount of $350.00 per consultant. The

Maternal and Child Health TA Hypothetical 2 virtual meetings will be coordinated and all meeting materials, summaries, facilitation and payments completed by 10 months EDOC.

2. Coordinate the dissemination, implementation and measurement of MCHB’s workforce strategic areas, particularly with respect to ensuring broad input from training program partners, including federal agencies, universities, MCH trainees, MCH practitioners at local and state levels and others. Activities shall include developing SWOT analyses, interviewing key stakeholders, mediating electronic communications in a variety of media, such as blogs and internet focus groups, and conducting benchmarking and measurement activities.

3. Attend three grantee meetings held in the Washington, DC area, to facilitate dialogues and present information as appropriate to the topical focus and functional objectives of the meeting and agreed on with the COR.

4. Support the logistics for two DMCHWD and Division of Research grantee meetings.

Tasks include supporting registration, developing meeting materials, communicating with grantees, working with the COR to secure space in HRSA’s facilities, supporting travel and honorarium for up to 2 plenary speakers.

5. Work with the COR to identify and select expert consultants and subject matter experts, to participate in six (6) on-site program site visits each year to current grantees, four (4) virtual site visits each year, and four (4) webinars each year. The contractor shall provide honoraria in the amount of $350.00 and travel payment to the expert consultants and subject matter experts. Site visits will consist of one federal employee and a peer consultant identified by DMCHWD. Contractor shall work with the COR to outline the specific requirements for consultant agreements, including the receipt of a consultant report from the expert consultant or subject matter expert. At least four (4) of these site visits will occur using teleconference and other non-travel electronic meeting vehicles.

These site visits are designed to provide real-time technical assistance to the grantees and to assist them to move forward more quickly with their grant objectives by identifying areas in need of improvement and suggesting appropriate resources.

6. Identify the interests of key stakeholders, such as thinktanks, foundations, and national public health and policy making organizations; and national organizations related to MCH training and workforce issues by conducting research, conducting literature reviews, and preparing three reports that summarize key priorities and approaches to inform and support implementation of MCHB’s workforce and research initiatives.

7. Provide coordination and facilitation related to information provision; materials/products development, accessible storage, and dissemination; projects/activities implementation;

and, tracking/payment of consultant fees related to trainee engagement activities with specific assistance to the Trainee Ambassador Group (TAG). Where possible, it is advised to make use of HRSA's Connect Solutions platform for webinars with less than 1500 participants. MCHB will retain the original video as a permanent record and will

Maternal and Child Health TA Hypothetical 2 retire the video to the national archive in 15 years. The video on the web site will be managed in accordance with the General Record schedule. Activities shall include:

• Developing trainee engagement strategies, activities, materials, and products that: 1) foster connections between trainees across the MCH training programs; 2) provide trainees with leadership development opportunities; and, 3) strengthen the link between trainees and MCHB;

• Providing these and other resources to trainee ambassadors and trainees within the training programs through teleconferences, webcasts, and other online/audio modalities;

• Mediating electronic communications, among trainee ambassadors, MCHB, trainees/faculty/staff within training programs, and other key stakeholders in a variety of media, such as emails, blogs, online meeting sessions, and other electronic/audio modalities ensuring that these key stakeholders are aware of and acquainted with key documents, strategies (i.e. mentoring models), and activities associated with trainee engagement; and,

• *Tracking attendance, participation, and total consultant fees. The total consultant fee will be determined at a rate of $45 per person per month (based on monthly participation) for ten (10) trainee ambassadors and one (1) MCHB trainee ambassador liaison.

• Host/Facilitate 12 adobe connect sessions

• Host/Facilitate 24 conference calls, including 12 planning calls with MCHB staff

• Plan/Send 24 Doodle Polls for Adobe Connect Sessions/Phone Calls

• Provide brainstorming questions for 12 Adobe Connect Sessions

• Host 3 Webinars

• Track and pay honorarium for up to 10 trainee ambassadors per contract year.

• Provide materials/documents for 24 adobe connect sessions and/or conference calls

(i.e. power points, tools, review materials, application templates, etc.)

Task 4: Data Analysis

1. The contractor shall analyze performance indicators and grantee progress reports. The contractor shall review the HRSA Discretionary Grants Information System (DGIS) as well as grantee progress reports for quantitative and qualitative information deemed helpful in describing the impact of the MCHB workforce and research programs. The contractor shall provide analytical support, including products such as five (5) Power Point presentations, twelve (12) fact sheets, and assisting with data analysis for publications, such as at least one (1) peer-review journal article annually, and four (4) newsletter articles. Annual reporting and presentations will be prepared consistent with reporting Performance Measure analytic templates identified by the COR. With respect to the MCHB research programs, the contractor shall assist with monitoring and reporting on grantee publications and impacts.

2. The contractor shall assess on a comprehensive, programmatic basis, the progress and impact of MCHB’s workforce and research programs by setting up baseline data and targets, supporting the development of performance measures, and monitoring annual

Maternal and Child Health TA Hypothetical 2 progress towards goals, including support for annual scorecard of performance. The contractor shall design mechanisms whereby pertinent data will be collected to enable the program to benchmark progress and to document performance for the Government Performance and Results. The assessment will result in annual progress reports, presentations, and other documents that can be tailored for internal and external stakeholders.

Task 5: Communication Functions

The contractor shall develop, implement, evaluate and refine an annual communications plan to utilize a range of communication vehicles, including social media and distance learning applications, to support grantees, trainees and MCH practice partners in their work.

1. The contractor shall develop, implement, evaluate, and refine an annual communications plan to utilize a range of communication vehicles, including websites, social media, and distance learning applications to assist grantees, trainees, and MCH practice partners in their work. This conference call meeting is covered in task 1.2. The contractor shall track and evaluate communication vehicles on a monthly basis and provide quarterly feedback and technical guidance on how to better utilize existing communication vehicles and/or suggest alternative communication tools and opportunities. Activities may include accessing and analyzing web statistics, implementing quality improvement procedures, and creating evaluation mechanisms.

2. The contractor shall develop content for MCHB’s workforce and research program websites. The contractor shall identify quarterly, five (5) key products of grantees, such as publications, curricula, resource lists, bibliographies, and unpublished reports for use as potential web materials, postings, and/or email announcements. The contractor shall prepare and design six (6) draft documents, announcements, and other materials for posting quarterly, including any imagery and/or graphic design. The contractor shall polish and/or format draft documents originally created or as requested by federal staff, including web postings, handouts, one-page summaries, presentations, and email announcements, eight (8) per month. Any and all materials created by the contractor must be Section 508 compliant.

3. The contractor shall monitor twelve (12) organizations as identified by the COR for new publications and grant and learning opportunities relevant to MCH researchers, teaching faculty, trainees, and practice professionals. Using this information, as well as the key products of grantees (previously described above), and appropriate materials from MCHB’s workforce and research programs, the contractor shall design, create, polish and monitor a monthly listserv announcement/newsletter. The contractor shall also provide on a bi-monthly basis descriptive text that can be used by the COR to alert grantees to new resources.

4. The contractor shall create two (2) videos annually to post and/or imbed on the website, such as an updated website tour.

Maternal and Child Health TA Hypothetical 2

5. The contractor shall provide an updated and graphically-appealing fact sheet for each of MCHB’s workforce and research programs each year, plus two (2) additional fact sheets each year. The contractor shall provide four (4) blogs and FAQ’s for both MCHB workforce and research websites. The contractor shall provide two-paragraph news pieces for organizational newsletters (e.g., AMCHP, MCH Section of APHA, NACCHO, City Match), four (4) per year.

6. The contractor shall produce nine (9) webinars annually. In addition to coordinating each webinar, the contractor shall be responsible for ensuring Section 508 compliancy for each webinar, creating an appropriate evaluation or feedback mechanism for each webinar, recording each webinar, performing any necessary edits or polishing to each recording, and providing an archive link for each recording.

Task 6: Innovations and Collaborative Learning in Academic MCH

Emphasis for this functional area relates to programmatic quality improvement and emerging issues in the field. The contractor shall provide technical coordination for special topic virtual working groups, which may be peer learning collaboratives, research synthesis forums, ad hoc problem-solving groups and/or other types of working meetings aimed at developing innovative approaches to emerging and persistent issues such as health equity, childhood obesity, behavioral health issues, training or research methodologies. This might include sharing resources and best practices between existing DMCHWD Training Programs and/or MCH researchers, and the MCH practice community.

1. The contractor shall assist Federal Program Staff in convening two (2) special topic virtual working group meetings involving 20 participants each. The COR will provide the contact information for each of the participants. The Contractor shall contact participants to coordinate meeting dates and times. In cooperation with the COR, the contractor shall develop meeting agendas and prepare all background information and materials. The contractor shall email background materials to participants prior to each meeting. The Contractor shall provide meeting packets including agendas, participant lists, background materials, and evaluation forms for each participant. The Contractor shall provide a recorder for each meeting. The recorder will be responsible for capturing the notes from the participant discussions. The contractor shall prepare and submit the draft meeting summary for the COR's review within one week following the meeting. The contractor shall revise the draft meeting summary based on the comments from the COR. The contractor shall distribute the final meeting summary via email to all meeting participants.

2. The contractor shall assist Federal staff in convening four (4) virtual work groups with monthly webinars on topics such as trainee engagement, diversity, and performance measurement. The Contractor shall provide honoraria in the amount of $500.00 for trainee expert consultants. The COR will provide the contact information for each of the participants. In cooperation with the COR, the contractor shall coordinate meeting dates and times, develop meeting agendas and prepare all background information and materials. The contractor shall email background materials to participants prior to each

Maternal and Child Health TA Hypothetical 2 meeting. The Contractor shall provide meeting packets including agendas, participant lists, background materials, and evaluation forms for each participant. The Contractor shall provide a recorder for each meeting. The recorder will be responsible for capturing the notes from the participant discussions. The contractor shall prepare and submit the draft meeting summary for the COR's review within one week following the meeting.

The contractor shall revise the draft meeting summary based on the comments from the COR. The contractor shall distribute the final meeting summary via email to all meeting participants. The contractor shall engage expert consultants with in-depth knowledge pertaining to the MCHB workforce and research programs. The contractor shall recommend consultants; however, the COR will make the final selection of consultants to fill this role.

3. The contractor shall procure and/or provide expertise for development of four Technical or policy documents that synthesize and convey ideas, evidence, methods, and/or conceptual frameworks for innovation and/or strategic decision-making (which may be literature reviews, or similar conceptual documents) for MCH content areas identified for the work of the special topic working groups described in 13.1 and 13.2 above. The contractor shall distribute said documents via email listserve to all MCH Training grantees and other recipients to be determined by MCHB (30 additional) and posting on the MCHB workforce and research websites.

4. The contractor shall provide technical coordination and engage experts from MCHB’s workforce programs and other national MCH stakeholders in the implementation of the updated MCH Leadership Competencies 4.0. This coordination includes synthesizing resources for grantee implementation efforts, and gathering and compiling information on implementation efforts/strategies across MCHB workforce programs and key MCH organizations for dissemination via MCHB workforce website.

Task 7: Technical Assistance Trainings in Distance Learning Technologies

The Contractor shall collaborate with federal staff in order to develop and provide up to twelve technical assistance training webinars per year to grantees, federal staff, and other key stakeholder groups identified by the COR. The Contractor shall arrange and execute logistics for the webinars including archiving capability and teleconference if applicable and will create agendas and any relevant supporting presentation materials. Each training shall be up to 60 minutes in length and will include up to 10 participants identified by the COR.

The purpose of these trainings is to foster collaboration among grantees, promote the sharing of evidence-based or evidence-informed practices and research, disseminate educational tools and resource materials, and coordinate the dissemination of grantee materials and best practices.

These technical assistance trainings will enable participants to more effectively utilize distance learning technologies, online collaboration tools and technologies, tools for the development and maintenance of digital media, and other relevant emerging technologies, interfaces, and software, as well as open-source materials.

Maternal and Child Health TA Hypothetical 2

The Contractor shall consult with the COR to determine and prioritize training topics. Training topics will be based on technical assistance needs, and requests from grantees among other sources. Participants will be identified and invited by the COR.

Task 8: Online Tools of Engagement

1. The Contractor shall update and maintain existing online tools located on the MCHB workforce and research public websites (which are stored on HRSA servers) as well as other online tools of engagement.

The purpose of online tools of engagement is to support strategic linkages between grantees and the broader MCH community. The online tools of engagement include MCHB’s workforce and research websites, grantee network online collaboration sites, the MCH Timeline, and other grantee-identified tools. This may include formatting digital media for grantees and assisting grantees with online learning systems (e.g., Moodle).

See links below for examples of online tools:

• http://mchtraining.net/

• http://dbp.mchtraining.net/

• http://nutrition.mchtraining.net/

• http://leadership.mchtraining.net/

• http://www.mchb.hrsa.gov/about/timeline/index.html

The Contractor shall work with the COR to determine content needs. Content for these updates will be provided by the COR. The Contractor shall provide both technical and design expertise for the online tools.

2. The Contractor shall work with the COR to create and design an intuitive user interface for the online tools that will be used by grantees, trainees, state Title V staff, and the broader MCH community.

3. The Contractor shall prepare and submit work request tickets in the HRSA Web Help ticket system (located on the HRSA website) to have the materials uploaded for the online tools when appropriate.

4. The Contractor shall design and incorporate quality improvement controls to identify and correct errors/ issues with existing online tools.

5. The Contractor shall monitor MCHB’s workforce and research web presence, including web traffic patterns and statistics, and provide Monthly Web Presence Reports, in PDF form, using a tool such as Google Analytics in order to demonstrate impact. The Monthly Web Presence Reports shall be submitted to the COR by the 7th day of each month. The Monthly report should include, at a minimum:

• Number of Visitors

• Unique Visitors http://mchtraining.net/ http://dbp.mchtraining.net/ http://nutrition.mchtraining.net/ http://leadership.mchtraining.net/ http://www.mchb.hrsa.gov/about/timeline/index.html

Maternal and Child Health TA Hypothetical 2

• % New Visitors

• Visits by Traffic Type

• Mobile Visits by Device Type (i.e., desktop, tablet, mobile)

• DMCHWD Top 100 Pages, by Page Views and Unique Page Views

• MCHB top 50 pages to show where DMCHWD ranks within the MCHB website traffic

• Content Drilldown for Page Path Levels 1 and 2, to include Page Views, Unique Page

Views, Avg. Time on Page, Bounce Rate, and %Exit.

• Page path level 1 (i.e., /training within http://mchb.hrsa.gov)

• Page path level 2 (i.e., /projects.asp?program=9 within http://mchb.hrsa.gov/training)

• Average Visit Duration

• Pages Per Visit

• Browser Type

• Location information, for the United States, with map overlay, with the top 10 states

• Location information, for the United States, with map overlay, with the top 10 cities

• Any other information related to Audience Demographics, Audience Behavior, Audience Engagement, Audience Technology, Acquisition Sources, Keywords, or other information the Contractor deems valuable for demonstrating impact

6. The Contractor shall provide a Annual Web Presence Report using a tool such as Goggle

Analytics demonstrating impact over the contract year. The report shall be submitted to the COR via email 30 days prior to the end of each contract year.

7. The Contractor shall work with the COR and stakeholders identified by the COR to design the layout for materials for MCHB’s workforce and research program website updates. The MCHB workforce website is updated six (6) times annually to reflect MCH-related content themes such as Autism Awareness Month and themes related to thematic areas. The themes and related content will be provided by the COR and personnel identified by the COR. The Contractor shall design and write the code for the webpages and related materials/resources and prepare and submit corresponding work request tickets in the HRSA Web Help ticket system. The Contractor shall submit a draft layout for each Website Update to the COR for approval. The due dates will be determined in coordination with the COR.

Task 9: Required use of Automated TA Tracking System (TATS)

1. The Contractor shall use HRSA TATS or other approved system for this task order awarded under this IDIQ contract. The estimated number of tickets per year based on historical data is 200.

Sample TA requests that generate a ticket included the following topic areas:

• Edits to an existing web page, for example:

o Redesigning the layout o Correcting a typo http://mchb.hrsa.gov/ http://mchb.hrsa.gov/training

Maternal and Child Health TA Hypothetical 2 o Adding new text o Adding new graphics o Moving content information within the page o Reformatting a page o Fixing broken links

• Creation of a new web page or significant updates to an existing webpage

• Adding information/content to a grantee database

• Removing a web page

• Creating draft web pages on a development site for the COR to review

• Other requests identified by the COR

Task 10: Individual Targeted Distance Learning Support

400 One-on-One Targeted Distance Learning Support Occurrences. The Contractor shall provide DMCHWD and the Division of Research with technical expertise and assistance in online tools and web media including editing, formatting, and re-packaging materials (e.g., video files, audio files, PDFs, graphics, documents) for the purposes of disseminationof grantee products, information on effective practices, and resources for trainees. The Contractor shall provide 400 one-on-one targeted support occurrences via telephone, e-mail, or both to DMCHWD and Division of Research staff and grantees determined by the COR. These targeted support occurrence requests are generated by the TA Tracking System in Task 9. See Task 9 for Sample support requests.

Task 11: Grantee Databases

1. The Contractor shall create and maintain a secure database of past and current MCHB workforce program grantees. The Contractor shall use the information contained in this database to inform and update online tools of engagement including web presence and online materials/resources. This MCHB workforce grantee database will drive the content on the MCHB workforce website. The Contractor shall update the database on a quarterly basis. The COR will provide the Contractor with the updated grantee information. The Contractor shall be responsible for uploading the database to the HRSA Web Help ticket system, in order to keep the content on the MCHB workforce website current.

Each grantee record in the database must include, at minimum: grantee contact information (name, address, email, phone); grant title; grant number; activity code; grant project period; grant status (e.g., “active”); grant abstract; grant project website, if available; and other information as directed by the COR.

The Contractor shall develop and maintain data quality control mechanisms and perform regular data backups on a monthly basis in order to ensure quality control.

The Contractor shall submit a copy of the database that is Microsoft compatible to the COR by the 5th day of each month.

Maternal and Child Health TA Hypothetical 2

2. The Contractor shall upload the MCHB research program grantee database to the HRSA Web Help ticket system in order to keep the information on the Division of Research website current. The COR shall provide the database to the Contractor. The Contractor shall develop and maintain data quality control mechanisms and perform regular data backups on a monthly basis in order to ensure quality control.

3. The Contractor shall create and maintain a secure database of past and current MCHB workforce Healthy Tomorrows Partnership for Children Program (HTPCP) grantees, which would have the same structure and include the same types of information as the MCHB workforce database described above.

The Contractor shall develop and maintain data quality control mechanisms and perform regular data backups on a monthly basis in order to ensure quality control.

The Contractor shall submit a copy of the HTPCP database that is Microsoft compatible to the COR by the 5th day of each month.

Task 12: Data Quality Control Plan Maintenance

The Contractor shall maintain the data quality control plan that was submitted with the proposal and provide updates to the COR in the Monthly and Annual Project Reports in Task 4. The Reports shall include efforts to ensure quality control and a record of regular data backups.

Task 13: Progress/Status and Financial Reports

The contractor shall provide the following performance/status reports to the COR.

1. Monthly Progress Report including Status of the Work and Financial Status - The contractor shall submit monthly progress reports to the COR via email outlining activities and issues affecting contract/task order performance as well as the costs associated with the contract. Specifically, the contractor shall provide the following in the monthly progress report:

a. Status of the Work - In a narrative and/or table, highlight the status of activities by task, including any significant events, trends, or problems that occurred along with suggestions for resolution and/or recommendations for improving performance.

Additionally, if applicable, include an explanation of any deviation(s) from the approved work plan.

b. Financial Status of the Task Order - The contractor shall document the number of person hours and budget amounts used for each task during the month, the amounts on a cumulative basis and the remaining balance on the task order. The format should be such that invoices can clearly be associated with the tasks and costs described in the monthly progress report. See sample format below:

Maternal and Child Health TA Hypothetical 2

Task Activity Contract Staff

(Name)

Rate # of Hours

(month)

Amount

(month)

# of Hours to date

Amount $ to date

Remaining Hours (if applicable)

Remaining $ Balance

Total $ Total $

c. Planned Activities for Next Month - Include a discussion of the work to be performed, by task, during the next month.

2. Summary TA Activity Report. The contractor shall submit a final TA Activity Summary Report of the outcomes of the site visit and data analysis work at the end of the project including the following:

• Report title, name, contract number and task order number.

• Executive summary: The executive summary includes the major information that the report contains and should summarize the following:

• Problem/Measurement

• Scope

• Methods (if appropriate)

• Major results

• Conclusions

• Recommendations (if appropriate)

• Introduction and Background: Describe the purpose of the report and target audience.

Outline the goals, objectives and success criteria.

• Task Order activities and milestones: Describe the major activities and milestones achieved during the period of performance. Identify the performance of the project milestones and corresponding deliverables, i.e., were all deliverables achieved with high quality and on time? If not, provide explanation of why high quality and timeliness were not achieved.

• Performance/Measurement: Provide a comparison of actual project performance to project objectives. Describe the level of success in meeting the goals and objectives of the contract. If some objectives were not met describe the reasons why.

• Conclusions and Recommendations: Briefly summarize any conclusions that can be drawn from the work and discuss any opportunities for improvement that have been identified. Provide detailed support for any considerations or recommendations/actions identified.

• Funding Summary: Summarize cumulative contracts funds obligated, invoiced and paid, and identify any contract funds remaining per year of the contract.

• Appendices: Include any appendixes to understand the work described or the results.

3. Project Materials Preparation: All materials, issue briefs, manuals, and documents produced for this task order shall be 508 compliant.

V. Schedule of Deliverables

Maternal and Child Health TA Hypothetical 2

*Applies to the Base and Option Years (unless otherwise noted)

All Deliverables shall be submitted to the COR located at HRSA, MCHB, 5600 Fishers Lane, Room 18N-182, Rockville, MD 20857.

Items Deliverables Quantity and Format Due Date

1a. Introductory Meeting with

COR

In-person Within Five (5) days from EDOC.

1b.

Initial Meeting Minutes and Revised Timeline

Electronic (Word) Within Five (5) days after meeting.

1c. Biweekly Meeting Minutes Electronic (Word) Within 5 days of meeting

2a. Updated list of contractor staff

Electronic (Word) Two (2) weeks after start of task order and updated regularly

2b. Orientation training materials and confirmations of training completions

Electronic (Word) by 3 days prior to providing TA

2c. Evaluation summaries Electronic (Word) Monthly (within the monthly report)

2d. Conflict of interest forms Electronic (Word) As specified in TA requests

3c. Attend 3 grantee meetings/materials

Elecotronic (Word) As determined and scheduled with COR

3d. Logistics materials for grantee meetings

One (1) Electronic (Word)

As determined and scheduled with COR

3f. Research, lit reviews, reports

Electronic (Word) By 9 months EDOC

5c Newsletter Electronic (Email) Monthly

5d 2 videos Electronic As determined and scheduled with COR

Maternal and Child Health TA Hypothetical 2

5e Factsheets Electronic (Word) As determined and scheduled with COR

5f Webinars Electronic (PPT) As determined and scheduled with COR

6c Tech/policy documents Electronic (Word) As determined and scheduled with COR

7a. TA training webinars Electronic (PPT) As determined and scheduled with COR

8f. Web presence repport Electronic (Word) By 11 months EDOC

12 Data quality control plan Electronic (Word) Monthly reports and annual report

13 Progress and Financial Reports

Electronic (Word) Monthly

VI. Payment Schedule

The Contractor shall submit a monthly invoice based on the completion of requirements in accordance with the task order.

SF30_amend 4 532019
Section J Attachment I - MCH Hypo 2 Amend 4 (05032019)

File details come from the government source that posted it. Updated .