Jakarta - RFQ 191D3221Q0006 Q and A A00007.docx

Question and Answer 191D3221Q0006 – Solicitation Cellphone calls and internet data service US Embassy Jakarta

1. Q: Section 1, Zadroga Act.

We would like to know more about this Act. Is that meaning U.S. Government will deduct the 2% payment to us to comply with this act?

A: Please carefully review 52.229-12 Tax on Certain Foreign Procurements in Section 2 and 52.229-11 in Section 5 of the solicitation. For additional information on the James Zadroga 9/11 Victims Health and Compensation Act of 2010 please refer to: https://www.congress.gov/bill/111th-congress/house-bill/847 Since Indonesia does not meet the requirements for a waiver or exception a 2% tax will be imposed on each invoice pursuant to 26 U.S.C. 5000C.

2. Q: Section 1, Page 6, Pricing:

a. Please clarify the total calls (minute) in point 2 and 4, is it total calls for all sim cards? Will there be a specific limits on each of the SIM Cards or will it be open?

A: For point 2 and 4, yes it is the estimated total calls for all SIM cards. No specific limit on the sim cards, they will be open

b. Need clarification for point 5 Data Service Are the quantities of 660 each, 166 each, and 20 each refers to number of sim cards?

Because in point 1 – SIM Cards estimated yearly quantity are 1035 SIM Cards, does it means that not all the SIM Cards will have Data Services? Is it possible for 1 SIM Card to have both Data Package and Data Roaming Packages?

A: Yes, an estimated 660 SIM card numbers subscribe to data package of a min 12 GB/month. An estimated 166 SIM cards subscribe to a 6GB data package and an estimated of 20 SIM Cards subscribe to a roaming package.

Not all SIM cards subscribe to a data package.

It is possible that 1 SIM Card have data package and data roaming package

c. For Data Roaming Packages, is there any estimation of the quota needed?

A: Quota of a data roaming package is minimum 5GB, see Amendment A00007.

d. For the estimated yearly quantities/quota, will it be fixed/locked? Will there be a scenario where the quantities exceed the quota thus user will be charged per additional used quota?

A: Quantity and quota are different variables. Estimated Yearly Quantity gives the estimation of our current usage of telecommunication services (calls, data services, sms).

Please see Amendment A00007, pricing, for data overage per month.

3. Q: Section 1, page 8- Key Personnel, paragraph 3.1 Are there any other specific requirements other than the ability to speak in both English and Indonesian Language for the qualifications of the project manager and deputy project manager in this tender?

A: Please see Section 1, paragraph 3 of the solicitation and Amendment A00007.

4. Q: Page 30 - Management Information, paragraph 3 Need clarification does it mean that we must disclose our customers privacy. Since we are mobile provider company, and we have a Non-Disclosure Agreement with our customers.

Is it possible that we give something else such as the survey satisfaction results conducted by third party for our company?

A: No, please see amendment 0001 Section 3 paragraph A.2, subparagraph 3. The U.S. Government will evaluate the information submitted in accordance with Section 4, paragraph (b).

5. Page 32 Paragraph A.4: Insurance certification Please kindly explain what kind of insurance or certificate do we need to provide?

A: The Offeror shall include Defense Base Act (DBA) insurance premium costs covering employees. Please refer to FAR 52.228-3 in Section 2 (Clauses) and first statement on Section 3 (Solicitation Provisions): The Offeror shall include Defense Base Act (DBA) insurance premium costs covering employees. The offeror may obtain DBA insurance directly from any Department of Labor approved providers at the DOL website at http://www.dol.gov/owcp/dlhwc/lscarrier.htm Indonesia does not have active waiver, therefore the contractor must have DBA insurance prior to award.

6. Q: We understand that the offer due date ends on April 6, 2021 at 12.00 noon. May we know the expected date when will the winner will be announced?

A: We have amended the due date of the quotation submission. The date and information related to this RFQ is available on https://sam.gov/content/home under contract opportunities

7. Q: When will be the expected delivery time for the winner to distributes the SIM Cards?

A: Please see Amendment A00007.

8. Q: Do we need to provide a bank reference for this tender?

A: Please see Section 3 as revised in amendment 0001 for all required submittals.

9. Q: How many sim cards will be sent to United States of America in Jakarta, U.S. Consulate General Surabaya, U.S. Consulate Medan, and Consular Agency Bali?

A: - Please see Amendment A00007.

10. Q: Point 1.9.1 Page 7:

Is it possible if the report related to Location (Source) of the Call is deleted?

Can we provide a monthly report according to our standards?

· Date

· Hour

· Time Type

· Origin-Destination Type

· Origin-Destination

· Destination No.

· No. Duration Purpose

· Duration Cost Rp.

· Cost of Rp. Total Rp.

· Total Rp A: No, the contractor is required to follow the requirements in Section 1, paragraph 1.9.1. The report must have the fields that can show details of the fix costs (monthly subscription fees, monthly data package etc.) and also, the variable cost (Calls, sms, roaming etc.). Location (source) of the Call is not mandatory to be in the report but will be valuable to have if it can be provided.

11. Q: Page 9, paragraph 9: Due to our limitations in the internal administration process, is it the sim card delivery be made a maximum of 7 working days from the order date?

A: Please see the answer to question number 7.

12. Q: Is it possible if the price outside the simcard package can change from time to time without notification?

Especially for the main package (Simcard Package), the price change is not directly applied to the package that is being used, but must be migrated to a new package. Every migration to a new package will be informed in advance via an email channel using a corporate letter to the PIC.

Regarding self-service add-on packages such as call packages and retail prices for Call / Data / SMS abroad, this is non-binding depending on the product that is ready when the customer wants to use it.

A: No, the offeror shall submit prices in accordance with amendment A00007.

13. Q: Is it possible that the price for roaming varies in each country is different and does not match the price table that we submitted?

A: No, please see the answer for question number 12

14. Q: List of item/document/data need to be submitted in proposal A: Please see the answer for question 8

15. Q: Total simcard is 1,035 units; is it estimates or fixed? If estimates, what is minimum quantity?

A: There are no minimum amount of SIM cards in this solicitation. Please see the answer for question number 12

16. Q: Page 4: What is minimum local Indonesia call / SMS / Int. Roaming?

A: There is no minimum usage, please see the answer for question number 12

17. Q: Page 4: Do you prefer without bundling package for call + internet services or without any bundling A: Please submit pricing in accordance with amendment A00007.

18. Q: Page 4: What is expected minimum call quota/package per person A: The is no minimum call quota/package per person the only limits are on data services, please see amendment A00007.

19. Q: Page 4: Can we propose multiple packages for each Calls / Internet Services / SMS?

A: No, pricing must be submitted as required in amendment A00007

20. Q: Page 4: Can you describe about quota for Call / SMS / Data Services for each simcard?

A: See the answer for question 18

21. Q: Page 4: Please clarify for data package 12Gb / 6Gb / Roaming A: The data package 12 GB is a data package that we currently subscribe to. Currently we have an estimated 660 numbers per year that subscribe to this 12 GB package. (See III Pricing, no. 5). This is the same for the data package 6GB, we currently have an estimated 166 subscribers. As for roaming, the estimated data roaming package subscription per year is 20.

22. Q: P4: Total Simcard 1,035 units vs Data services (826 units) is not match, do the rest of simcard don't use data service?

A: Yes, there will be several sim cards that that do not require data services

23. Q: Page 5: Please elaborate the Indefinite Delivery Indefinite Quantity meaning.

A: Indefinite Delivery Indefinite Quantity (IDIQ) Contract is a type of contract that allows the government to order required services during a fixed period and at fixed rates.

24. Q: P5: Application Protocol (WAP), is it mandatory feature or not?

A: Yes, WAP shall be provided in accordance with Section 1, paragraph 1.

25. Q: Page 5: Is it mandatory to have coverage in all provinces in Indonesia? Our company only cover 23 of 34 provinces in Indonesia.

A: Yes, full coverage in Indonesia mandatory, please see Section 1, paragraph 1.1

26. Q: P6: Is it acceptable to have voice mail in Bahasa Indonesia only?

A: No, voicemail in English should also be available. Please see Amendment A00007.

27. Q: P6: WAP, we didn't use this feature. Is it mandatory?

A: Please see the answer to question number 24.

28. Q: P6: Our company only use 4G only, is it acceptable?

A: We amended section 4 of solicitation. Please review our amendment of RFQ 191D3221Q006 A0001, on SAM.gov. Latest technology as proxy to call quality reception pre 4G/4G/5G is required.

29. Q: P6: Do we responsible for US Embassy Smartphone?

A: No, cellphones are provided by the government, please see Amendment A00007 Section 1, paragraph 5.2.

30. Q: Page 8: Can we add another 1 - 2 person as Key Personnel? Total will be 3 - 4 persons A: Section 1, paragraph 3.1 of the solicitation only requires 2 persons, if the contractor chooses to add additional personal it will not be charged to the contract.

31. Q: Page 9, paragraph 5.1: Please inform more detail. What do you mean by "appropriate security code"?

A: Usually the appropriate security code is the SIM card PIN and Personal Unblocking Key (PUK) when the SIM card locks.

32. Q: Page 9: Can we get more information about Cellphone Types since we only provide 4G connectivity A: Please see the answer to question number 29

33. Q: Page 9: Do we have more flexibility to deliver the simcard? Do we deliver to Jakarta office only or we should send the simcard to Medan/Denpasar/Surabaya?

A: SIM Cards should be delivered to the respective offices as stated in Page 7 Amendment A00007.

34. Q: Page 11: Please inform more detailed about "complaint" definition?

A: We are providing some examples of complaints and should not in any way be construed to change the terms and conditions of the solicitation and are not limited to the following examples: When the SIM card is broken, the cellular signal is not available, data package is not active.

35. Q: Page 12: Our company currently use ZTE Technology for operate the telecommunication network. Is there any exception?

A: Please read clause FAR 52.204-25 in Section 2 and the provisions 52.204-24 and 52.204-26 in Section 5, carefully to ensure that you understand them. Offerors are required to certify whether their systems use prohibited technology or not. If the offeror does not comply with representations and certifications (either in their offer or in SAM), the offer is deemed non-responsive, and the CO may remove the offer from award consideration IAW FAR 9.104-5(d). If the Offeror represents that it does use the prohibited technology or services, the offeror is still eligible for award based on the waiver authority provided by the Office of the Director of National Intelligence, if they otherwise provide the most advantageous offer to the government, price and technical factors considered.

36. Q: P6: INTERNATIONAL ROAMING: Our company cover these area and each area has different rate (Southeast Asia such as Singapore, Thailand, Philippines, Vietnam, Cambodia, Brunei, Malaysia, Myanmar, Laos, Dili and other international locations). Please advise if we must provide one line of pricing.

A: Yes, please see the revised pricing tables in amendment A00007.

37. Q: Page 6: Is there any requirement for the procedure international roaming activation?

A: International roaming is automatically activated when the number is activated

38. Q: Can you advise the existing provider that support US Embassy?

A: The current cellphone provider is PT Telkom Indonesia Tbk. However, we must caution you that the solicitation has been signifyingly revised from the current agreements.

39. Q: Page 7: Can we send around 10 days after billing date?

A: No, Section 1, paragraph 1.9.2. which requires contractor to submit within 5 days after the end of the billing date.

40. Q: P7: What is expected delivery time after we get the contract?

A: Please see the answer to question number 7

41. Q: Page 7: How many Simcard for each city?

A: please see the answer for question number 7

42. Q: Page 7: Is there any credit limit for each simcard?

A: No there isn’t.

43. Q: Please inform Legal Document for Vendor registration A: Information on SAM registration is found in Section 5, addendum to solicitation provisions by reference to view the full provision please use the following link https://www.acquisition.gov/far/part-52#FAR_52_204_7 to Acquistion.gov copies of all Federal Acquisition Clauses (FAR) can be found.

44. Q: Please inform Legal Document for Tender registration A: Please see the answer to question number 8

45. Q: Page 9: Please inform more about "security codes" A: Please see the answer at question number 31

46. Q: Section 3, What is definition for Block 7,9, 12, 17, etc in the documents A: Please see amendment 00001 and specifically Section 3, paragraph A.1 (b).

47. Q: Page 31: Please describe about "accessories" A: Accessories is not required. Please see Amendment A00007.

48. Q: Section 3, Our company provide the health, life, and retirement under BPJS (which is mandatory for companies in Indonesia) and local private company for our employees. Is that sufficient?

A: Please see the answer to question number 5

49. Q: Section 3, statement “3 years audited financial statements”. Is that meaning we must submit for year 2019, 2018, 2017? This is because our audited financial statement for 2020 is not finish yet.

A: Please see the answer to question number 5

50. Q: Section 3: Do we need to provide bank guarantee or payment bond for this project?

A: Please see amendment 0001 and the answer for question number 8

51. Q: Statement “Insurance certificate or statement for its employees”, is that meaning the private insurance company? Can we submit the mandatory local government insurance program (BPJS)?

A: Please see the answer to question number 5

52. Q: Will the presentation be shared to participant?

A: The minutes of meeting and the Q&A will be posted on https://sam.gov/content/home

53. Q: Considering time delivery and our internal process, is there any alternative process how we still comply with insurance company? Like commitment letter if there is any broken simcard, we will commit to provide you the new simcard. or if you would like to call you can reach our customer service representative or email to our Account manager A: Please see the answer to question number 5.

54. Q: All the item in III.A standard services - base year of service are the fixed one, right? Or we can provide the most suitable packet which slightly similar with those?

A: Please see the answer to question number 12

55. Our company obliged to a government regulation that for insurance we use BPJS for our employees, we currently have another insurance company to cover our employees but it is not on the list. We have tried to call some of the insurance companies on the list (Tokio Marine, Allianz and AIG representation in Indonesia), but what they offer us is the common protection for individual for health and travelling which can be use in US. We requested and explained that what we need is insurance carriers that are currently authorized to write coverage under the Longshore and Harbor Workers' Compensation Act (LHWCA, depicted under ACTS COVERED as LS) and/or extensions but it seems that they do not understand. Currently they still try to find out regarding our request.

· Is there any contact person or special line from an insurance company which listed on DOL that maybe US Embassy can refer us in order for us to comply with this?

· Is there a possibility that we do not have to provide the insurance mentions and only give our current insurance?

· If we got the PO, when do we need to have the insurance? Is it right away or only if we need to go to US?

A: A list of the point of contact for DOL contractor is available on the DOL website at https://www.dol.gov/agencies/owcp/dlhwc/lscarrier

191D3221Q0006 US Embassy Jakarta: Cellphone Calls and Internet Data Service Solicitation Q&A Page 9/12