18-Special Instructions to Vendors - Quotes and Bids ServiceNow.pdf

SPECIAL INSTRUCTIONS TO VENDORS

QUOTATION REQUEST OR INVITATION TO BID

ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions and Product Services

A. Scope This open-end contract is for the purchase of ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions and Product Services for the Enterprise Technology Services (ETS) Division and various other Broward County agencies that may have need of these services and/or products in accordance with the Specifications and Requirements for ServiceNow License and Support.

B. Contract Type

Open-End/Indefinite Quantity Contracts. This solicitation is not for a definite quantity of goods or services and is for an open-end/indefinite quantity contract. The County shall purchase the guaranteed minimum quantity of goods or services (if any) stated in the solicitation but may exceed that minimum amount, and the Contractor shall provide all amounts ordered by the County, limited only by any maximum quantity stated in the solicitation. The County may issue purchase orders on this solicitation as and when required; issue a blanket purchase order for individual agencies; issue instructions for use of direct purchase orders by various County agencies; procure amounts above any stated guaranteed minimum quantity by any method from any other source(s); or do any combination of the foregoing. No delivery of goods or performance of services shall become due or be accepted without a written purchase order and delivery instruction by the County, unless otherwise expressly provided in the solicitation. Such order will contain the quantity, time of delivery, and other pertinent data. If the County requires delivery within a shorter period than the delivery time specified in the solicitation (if any), and if the Vendor is unable to deliver by that time at the contracted price, the County may obtain such delivery from other sources, without penalty or prejudice to the County, and such shall not be a violation of the contract.

There is no guaranteed minimum quantity of goods or services. Any quantities stated are estimates only.

Contract Term/Period: The initial contract period shall start on date of award, and shall terminate five-years from that date. The Director of Purchasing may renew this contract for up to five additional one year terms, subject to Vendor acceptance, Vendor satisfactory performance, and the Director of Purchasing’s determination that renewal will be in the best interest of the County. Notification of intent to renew will be sent in advance of expiration date of this contract. The Vendor must complete delivery, and the County will receive delivery, on any orders issued by the County to the Vendor prior to the date of expiration.

C. Office of Economic and Small Business Requirements

A SBE/CBE Reserve or CBE Goal is not applicable to this solicitation.

D. Funding Requirements (ex. Grant, State, or Federal) Federal Transit Administration (FTA) requirements apply to this solicitation. Vendors must follow the instructions in the FTA Funding Supplement and must submit the completed forms:

a. Applicable FTA forms are identified in the FTA Funding Supplement for Broward County Contracts. Vendor must follow the instructions and submit completed forms. If Vendor does not provide with the submittal, Vendor must submit within three business days after County’s written request. Failure to submit within the stated timeframe, may determine the Vendor to be nonresponsive to the FTA requirements for those forms.

b. FTA Funding Supplement Acknowledgement Form. FTA Funding Supplement Acknowledgement form is a matter of responsiveness. Failure to complete and electronically submit form by solicitation’s closing date and time shall determine the Vendor to be nonresponsive to the FTA requirements.

Minimum/Maximum Quantity:

The Minimum Annual Quantity for each bid item is considered zero (0). The Maximum Quantity listed for each bid item shall not be exceeded.

The U.S. Department of Transportations (USDOT’s) Disadvantaged Business Enterprise (DBE) Program requirements apply to this solicitation. Vendors must follow the instructions in the Bidders List Form at the link below and submit the completed form. Failure to fully complete and electronically submit Bidder List by solicitation’s closing date and time shall determine the Vendor to be nonresponsive to the FTA Buy America Certification requirements.

https://forms.office.com/Pages/ResponsePage.aspx?id=bK6DlIqAAk-YoYFUwLNb_eXp- PLcOcVMsqlyzcmcoANURDVMM1FGWURLQkRHVlA1SUM5Q0tWT1ZVVi4u&r98821b48b04d4fb6a30d45a82d0d 1cad=PNC2130864B1

E. Specifications and Requirements The Specifications and Requirements included apply to this solicitation. If the Specifications and Requirements reference a third party (i.e., manufacturer, applicator, subcontractor, etc.), the reference is to be construed as the Vendor through the third party.

The product offered by the Vendor must, on an overall basis, be equal or greater in quality or performance than the Specifications and Requirements. Broward County shall be the sole judge of what constitutes equal or greater in quality or performance. Submittals that do not comply with Specifications and Requirements are subject to rejection.

F. Requests for Approved Equals

Not applicable to this solicitation.

G. Vendor Responsibilities The Vendor will be responsible for the provision, installation (if applicable, per Specifications and Requirements for ServiceNow License and Support), and performance of all equipment, materials, services, etc. offered in their submittal. The Vendor is not relieved of responsibility for the performance of all equipment furnished, or of ensuring timely delivery of materials, equipment, etc., even if the equipment or materials are not of their own manufacture.

H. Fiscal Year End

I. Basis of Award Award of this contract will be made to the lowest responsive, responsible bidder on a total bid price (sum of all items) basis. The County reserves the right to award on a group basis (if applicable), item by item basis or total bid price basis, whichever is deemed to be in the County’s best interest, in accordance with General Conditions, Section B.7.

J. Multiple Awards

K. Price Adjustment/Escalation No price increases will be allowed during the initial contract period. For any renewal term, the Vendor may request a price increase in accordance with the Price Escalation Procedure below.

Price Escalation Procedure:

To seek a price increase, a Vendor must submit a written request to the County at least ninety (90) days prior to the renewal period or expiration of the renewal period. The Vendor must supply documentation to substantiate the requested increase. The request must include the proposed amount and effective date of the increase.

The Director of Purchasing may refuse to grant the requested price increase as not properly documented or excessive. If the Director of Purchasing refuses the requested price increase and the matter cannot be resolved to the satisfaction of the County, the Vendor shall continue to perform under the contract at the existing contracted price(s) to the end of the then current term, including completing delivery on any orders placed with the Vendor prior to the end of the then current term. Failure to complete delivery shall be grounds for cause the Contractor to be suspended and/or debarred from doing business with the County pursuant to the Broward County Procurement Code Section 21.73, Authority to Debar or Suspend.

If the Director of Purchasing approves a price increase, the increase shall be no greater than (unless specifically approved otherwise by the Director of Purchasing), the difference of Consumer Price Index (CPI) or Producer Price Index (PPI) of the current period less CPI/PPI previous period, divided by CPI/PPI previous period, times 100 (only one index may be used in formula calculation). The CPI/PPI current period shall mean the most recent month for the contract period index prior to Vendor’s written request. The CPI/PPI previous period shall mean for the same month of the prior year. All indices shall be obtained from the U.S. Department of Labor Statistics. For example:

Consumer Price Index - All Urban Consumers (Series ID CUURA320SA0) for the area of Miami-Fort Lauderdale, FL (All Items), with a base period of 2020-22 = 100, and not seasonally adjusted.

The Purchasing Division will notify the using agencies and the Vendor in writing of the effective date of any approved price increase. If a request for price increase is approved, the new price(s) will apply only to the orders placed after the later of the date of the County’s approval or the effective date proposed in the Vendor's request for a price increase; orders placed earlier will be invoiced at the unit price in effect at the time the order was placed.

Price De-Escalation:

If a supplier issues revisions, supplements, or replacements to the product lists, catalogs and/or price lists previously submitted to the County, any one of which reflects a decrease in the unit price of an item covered by the contract, the Vendor must notify the County of the price decrease within thirty (30) days of the notification from the supplier to the Vendor of the price decrease.

When the County receives notice of a price decrease of an item, the County may request the same reduction in price from the Vendor. The County shall make such request in writing. If agreed to by the Vendor, the decrease shall go into effect on the same day that the supplier of the item provides the decrease to the Vendor.

If the Vendor does not agree to the requested decrease, the Vendor must notify the County in writing no later than ten (10) business days after the County’s request. If the Vendor fails to timely notify the County of its nonacceptance, then the Vendor shall be deemed to have approved the price decrease. If the Vendor timely notifies the County of its nonacceptance, then the County may, upon written notice to the Vendor, terminate the contract for cause.

L. Maintenance and Service Requirements Refer to the Specifications and Requirements for ServiceNow License and Support.

M. Licensing Requirements

N. Certification Requirements

O. Permits and Fees

P. Allowances

Q. Public Bid Disclosure Act

R. Recycling Preference

S. Prevailing Wage Rates

T. Liquidated Damages

U. Payment Refer to the Specifications and Requirements for ServiceNow License and Support.

V. Additional Information/Instructions The Contractor must be an ‘Elite’ or ‘Global Elite’ consulting and implementation partner and a ‘Premier,’ ‘Elite,’ or ‘Global Elite’ reseller partner of ServiceNow. The Contractor shall remain in this status, or higher, throughout the contract term.

Form Date 10/10/25