18. Attachment C - Past Performance Questionnaire.pdf

Offeror shall provide its references with the attached letter and questionnaire.

References are to complete the questionnaire and submit it directly to the Contracting Officer before the due date of the Request for Quotes.

Questionnaires submitted by the Offeror will not be considered.

Attachment C

Past Performance Questionnaire

89503221QWA000352

Department of Energy Western Area Power Administration

Rocky Mountain Customer Service Region P.O. Box 3700

Loveland, CO 80539-3003

TO: Past Performance Reference

SUBJECT: Request for Past Performance Information for Solicitation

89503221QWA000352

The Western Area Power Administration will be evaluating quotes received in response to the subject solicitation for Contractor(s) to provide Oil Testing and Analysis Services. One of the integral considerations in the evaluation is the verification of the offeror’s past performance on contracts, which reflect the offeror’s ability to perform on the proposed effort. We depend on information received from agencies and firms such as yours that have had first-hand experience with the offeror, and for the evaluation of its performance.

Our areas of interest in the offeror are summarized in the enclosed questionnaire.

You are urged to submit your comments on other similar Contracts your entity has or has had with the offeror. Any additional information that you think may benefit the Government in our evaluation of the offeror's quote is appreciated. Please note that we may contact the offeror on problem areas or concerns identified to determine whether corrective actions have been taken or are in process. The offeror is required by our solicitation to provide points of contact for each reference provided to the Government. The name of the individual completing the questionnaire will not be disclosed to the offeror.

Due to time constraints, it is imperative that the questionnaire be completed and returned no later than 2:00 p.m. EDT on August 27, 2021, to Carol L. Hammans, via e-mail at hammans@wapa.gov.

Your time and effort is greatly appreciated.

Carol L. Hammans

Carol L. Hammans Contracting Officer

Attachment: Performance Questionnaire

When completing the Questionnaire, please use the following definitions as a guide:

Unsatisfactory (U) Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the services contains serious problem(s) for which the contractor’s corrective actions do not appear to be effective.

Marginal (M) Performance does not meet some contractual requirements. The contractual performance of the services reflects problems for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Satisfactory (S) Performance meets contractual requirements. The contractual performance of the services was accomplished with some problems for which corrective actions taken by the contractor appear satisfactory.

Very Good (VG) Performance meets contractual requirements, and exceeds some, to the Agency’s or Firm’s benefit. The contractual performance of the services was accomplished with no problems or some minor problems for which corrective actions taken by the contractor were effective.

Exceptional (E) Performance meets contractual requirements, and exceeds many, to the Agency’s or Firm’s benefit. The contractual performance of the services was accomplished with no problems or few minor problems for which corrective actions taken by the contractor were highly effective.

Unknown (N/A) Does not apply to your contract, or you did not observe performance in this area.

Please respond to the items below regarding this Contractor’s past performance by checking the appropriate box. For all ratings, please provide a narrative explaining how the contractor either exceeded or failed to meet your requirements. If the Contractor had problems in a specific area, but you determined it did not have a significant impact on the overall project, please state this in your narrative remarks.

SOLICITATION #89503221QWA0003

PERFORMANCE QUESTIONNAIRE

Part I – Contract Identification: Contractor/Offeror to complete Part I and provide Questionnaire to reference/respondent to complete and submit to the Government.

A. Contractor (Offeror):

B. Period of Performance:

C. Project Title, Services provided:

D. Total Contract Amount:

Part II – Respondent Identification: Complete the following information on your company.

You may be contacted for additional information pertaining to the performance of the contractor identified in Section I above.

A. Your Name & Email:

B. Agency/Company:

C. Position and Title:

D. Phone Number:

E. Address:

F. Relationship and time involved with contract:

Part III – Questionnaire

When responding to the following questions/statements below, check the box which most accurately describes the Contractor’s performance.

U = Unsatisfactory, M = Marginal, S = Satisfactory, VG =Very Good, E = Exceptional, or N/A = Not Applicable.

U M S VG E N/A

1. Contractor provided effective quality control and/or inspection procedures to meet contract requirements.

2. Contractor completed all work with good workmanship and in conformance with the contract.

3. Contractor corrected deficiencies in a timely manner and pursuant to their quality control procedures.

4. Contractor met established schedules.

5. Contractor submitted reports as required.

U M S VG E N/A

6. Contractor identified problems as they occurred, suggested approaches to the problems; displayed initiative to solve problems.

7. Contractor provided experienced/qualified personnel with the technical and administrative abilities needed to meet contract requirements.

8. Contractor hired quality subcontractors and effectively managed and coordinated their work.

9. Contractor provided accurate reports/results of testing outcomes as required by the contract.

10. Contractor provided accurate reports/results of testing outcomes.

11. Check one box below that best describes your experience with the Contractor:

Unsatisfactory Contractor. We would not want to contract with this firm again under any circumstances.

Marginal Contractor. Numerous problems developed that were a result of their lack of cooperation and failure to perform work as required.

Satisfactory Contractor who met the minimum requirements of the contract.

Performance deficiencies, if observed, improved when identified by the Government.

Rework/warranty issues, if applicable, were performed; however, an aggressive inspection program was required to ensure compliance.

Very Good Contractor with whom we would not hesitate to enter into another contract.

Problems encountered were minor and solutions were found with little difficulty.

Exceptional Contractor in every respect. Problems were solved in a spirit of teamwork. Quality work, timely service, and complete documentation were routinely achieved. We would pay premium prices to contract with them again.

Unknown Does not apply to your Contract, or you did not observe performance in this area.

12. NARRATIVE SUMMARY:

a. What were the Contractor’s greatest strengths in performance of the Contract?

b. What were the Contractor’s greatest weaknesses in performance of the contract?

c. Please provide any additional comments concerning the Contractor’s performance.

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