169-24.pdf

This document is a Consultant Review Committee (CRC) form for Item No. 169-24, submitted by the Department of Port Control at Cleveland Hopkins International Airport (CLE). The document requests approval for an RFP and mailing list to solicit proposals from qualified firms for a Customer Satisfaction System specifically designed for restrooms. The proposed system will utilize tablets with emoji-based feedback mechanisms, with data securely stored in the cloud and accessible through a comprehensive dashboard, aimed at improving restroom cleanliness and enhancing overall customer satisfaction by providing real-time feedback to custodial staff.

The document shows the review and approval process, with the CRC members Ms. Teeuwen and Mr. Cole approving the item on 10/9/24, and Mr. Hartley also reviewing it on 10/9/24. The OEO (Office of Equal Opportunity) action was taken on 10/9/24, and the final committee action is marked as "APPROVED". No specific pricing details, funding sources, or additional contract terms are provided in this document beyond the project description and approval process.