16-TRN2131641B1 - Specifications and Requirements.pdf

SPECIFICATIONS AND REQUIREMENTS

Broward County Transit Temporary Personnel Services (FTA)

1. SCOPE OF WORK:

1.1. Broward County (“County”) seeks temporary personnel services to support the County’s public transportation operations, maintenance, information technology, planning, and paratransit functions. County provides public transportation services through Broward County Transit (“BCT”), including fixed-route bus services, contracted paratransit services for the transportation of economically disadvantaged persons and persons with disabilities, community shuttle services, and partnerships with other entities to provide alternative local public transit services. BCT provides millions of passenger trips annually and operates from Government Center West in Plantation, with major maintenance and operations facilities located at Copans Road in Pompano Beach and Ravenswood Road in Dania Beach.

1.2. BCT operates 24 hours a day, 7 days per week. County will identify the required services, work location(s), and coverage needs for each assignment, and Vendor shall propose qualified personnel capable of meeting those requirements. Work schedules (including hours and days) will be based on operational needs and coordinated through Vendor’s designated supervisor/representative. Multiple Vendors may be selected under this solicitation, and each selected Vendor is responsible for providing qualified temporary personnel consistent with the operational needs described herein. County requires assignments to begin work within three business days after County notifies Vendor that services are required.

1.3. County’s normal business hours are Monday through Friday 8:30 a.m. to 5:00 p.m. Work schedules may vary based on operational needs and specific assignment requirements, and support coverage may be required during different shifts. Overtime shall apply only after Vendor personnel has worked in excess of forty (40) hours in a workweek, regardless of the assigned shift or schedule.

1.4. “Callout Support” refers to after-hours or emergency response services that may be required to support operational needs or critical projects requiring dedicated resources and staffing. Callout Support may be required for assignments supporting the operations, maintenance, information technology, planning, and paratransit, including support for critical systems necessary to deliver safe, reliable, and on-time transit service.

1.5. Depending on the operational requirements of the assignment, Vendor personnel may be required to work authorized overtime to address critical business needs of County. Callout may include on-call support as part of a two-week rotation cycle coordinated with BCT IT staff. Vendor shall compensate Vendor personnel for hours actually worked during callouts at one and one-half (1.5) times the standard hourly rate. “Hours actually worked” means hours that were spent responding to and resolving the callout issue. Vendor shall compensate callout time in a minimum increment of 15 minutes for time actually worked while on rotation. The on-call rotation schedule and coverage requirements will be communicated by County to Vendor’s designated supervisor/representative, and Vendor remains responsible for implementation with its personnel.

2. AT-WILL EMPLOYMENT/TRANSITION OF SERVICES:

2.1. All individuals provided by Vendor under this Contract (“Vendor Personnel”) are and shall remain at all times, employees (or, as applicable, agents) of Vendor, and not employees, agents, or servants of County. Nothing in this Contract shall be construed to create any employment relationship, agency relationship, or joint-employment relationship between County and Vendor Personnel. Vendor has and retains sole responsibility and control over recruiting, hiring, onboarding, pre-employment screening and testing, assigning, supervising, evaluating, disciplining, paying wages and benefits to, and discharging Vendor Personnel, and for compliance with all applicable wage-and-hour and employment laws.

County shall have no financial obligation or responsibility for Vendor Personnel’s wages or benefits.

2.2. To protect County operations, safety, security, and service quality, County may, require any Vendor Personnel be removed from County premises and/or assignment when County determines, in its sole discretion, that continued presence or performance is not in County’s best interest (e.g., failure to meet assignment requirements, safety or security concerns, misconduct, or inadequate performance). County’s direction under this section is limited to removal from County site/assignment and does not constitute and shall not be treated as termination of employment. Vendor shall be solely responsible for any employment action, including counseling, discipline, reassignment, or discharge, and shall communicate directly with the affected Vendor Personnel regarding the reason and any subsequent employment action. Upon notice from County that removal from a site/assignment is required, Vendor shall promptly ensure that the individual relinquishes and returns all County property, equipment, credentials, and supplies in the individual’s possession. Vendor must, within 72 hours of County request, provide at least three qualified candidate resumes for replacement personnel, unless County agrees in writing to a different timeframe due to operational needs.

2.3. County may have incumbent temporary personnel performing ongoing or critical assignments that cannot be interrupted. To maintain operational continuity, the newly awarded Vendor must coordinate with County’s incumbent vendor and designated County staff to support an orderly transition, subject to County direction regarding operational priorities and site requirements.

2.4. County may request continuity for certain assignments by asking the newly awarded Vendor to consider incumbent temporary personnel for continued assignment. Any decision to hire, onboard, employ, reassign, discipline, compensate, or terminate any individual remains solely with Vendor. Vendor shall cooperate in good faith to facilitate continuity and transition activities, including reasonable knowledge transfer, documentation exchange, and schedule coordination, consistent with Vendor’s management of its workforce.

2.5. Transition activities shall commence upon issuance of the Notice of Intent to

Award and continue until County determines that critical functions have been transitioned. Vendor shall designate a transition lead and remain responsible for managing its personnel and ensuring uninterrupted service coverage during the transition.

3. NEPOTISM:

3.1. Vendor(s) acknowledges that, consistent with County policy, Vendor Personnel may not be assigned to perform services for County in a manner that would supervise, be supervised by, or influence the employment activity of a relative, domestic partner, or spouse employed by County. Therefore, Vendor is responsible for conducting a written inquiry of its personnel, including personnel already assigned to County, whether the individual has a relative, spouse, or domestic partner employed by Broward County. For purposes of this Section “Relative” means a father, mother, son, daughter, brother, sister, uncle, aunt, first cousin, nephew, niece, husband, wife, father-in-law, mother-in-law, son-in-law, daughter-in-law, brother-in-law, sister-in-law, stepfather, stepmother, stepson, stepdaughter, stepbrother, stepsister, half-brother, half-sister, or other household member. If Vendor’s inquiry identifies such a relationship, Vendor must provide written notice to County’s Contract Administrator identifying the existence of the relationship, and must not assign, or must remove from County assignment, the affected individual unless and until County’s Contract Administrator confirms in writing that the proposed assignment is acceptable from a County conflict of interest operational perspective. County’s role under this Section is limited to determining whether the individual may be present on County premises and/or assigned to perform services under this Contract due to conflict-of-interest considerations and does not constitute hiring, firing, discipline, supervision or control of Vendor Personnel.

3.2. Vendor Personnel have a continuing duty to disclose if a relative, domestic partner, or spouse is a County employee to Vendor, and Vendor must maintain ongoing compliance with these disclosure requirements. If Vendor knowingly fails to make the required inquiry of Vendor Personnel or knowingly fails to disclose such a relationship to County or otherwise fails to follow the disclosure procedures set forth in this Section, such failure is a material breach of the

Contract and may result in termination of the Contract and possible debarment or suspension proceedings. Such proceedings will be consistent with Chapter 21 of the Broward County Administrative Code.

4. DRUG TESTING:

4.1. Vendor must not assign any Vendor Personnel for a County assignment unless the individual has completed a drug and alcohol test administered by Vendor at Vendor’s sole cost and responsibility. The drug screen must be consistent with a Five Panel Test, including tests for amphetamines, marijuana, opiates, cocaine, and phencyclidine. All testing must be performed by a qualified laboratory and conducted in a professional manner to produce accurate and complete results.

The laboratory must follow guidelines for procedures and standards established by The Omnibus Transportation Employee Testing Act of 1991 and applicable Florida law. Any Vendor Personnel that test positive are not eligible for placement on any County assignment. Vendor shall be solely responsible for communicating test requirements and outcomes to its personnel. Upon County request, Vendor must, within 24 hours, certify that a drug and alcohol test was conducted on Vendor Personnel and the temporary employee is eligible for assignment to County. Any Vendor Personnel supplied by Vendor must have been subjected to drug and alcohol testing no earlier than one year before the date on which the individual will start the assignment with County.

5. CRIMINAL HISTORY BACKGROUND CHECKS:

5.1. At Vendor’s sole expense and responsibility, Vendor shall ensure each individual assigned to a County assignment has undergone and passed a background check. A copy of the background check results are required by County Security to provide the assigned employee with an identification badge/ID. Criminal background checks must include, at a minimum, the following:

5.1.1. A statewide criminal check through the Florida Department of Law

Enforcement (FDLE) (link:

https://web.fdle.state.fl.us/search/app/default),

5.1.2. Searching the United States Department of Justice, National Sexual Offender Public Registry, and

5.1.3. Searching the FDLE Sexual Offender/Predator Registry for Florida. The criminal background check must include any alias or former names utilized at any time by the temporary employee.

5.2. If the individual has lived in Florida less than 10 years, then a criminal background check must be performed in all jurisdictions where the temporary employee lived prior to residing in Florida.

5.3. Any Vendor Personnel supplied by Vendor must have been subjected to background check screening procedures no earlier than one year before the date https://web.fdle.state.fl.us/search/app/default on which that individual will start their assignment with County. Vendor must maintain copies of the results of the criminal background check for at least three years after the termination of this Contract and within 48 hours forward copies of same to County upon request.

5.4. Prior to submission of any Vendor Personnel for an assignment, Vendor must disclose to County all criminal information discovered in that temporary employee’s background check to be reviewed for job related purposes. In the event Vendor obtains or is provided with supplemental criminal background information, after submission of any individual for an assignment, Vendor must immediately notify County of the new information. Additionally, Vendor must require that any individual submitted for an assignment to County notify County and Vendor within 48 hours of any finding of guilt, plea of guilty, or plea of no contest to a felony, misdemeanor, or criminal infraction, whether or not adjudication was withheld, which occurred after submission of a temporary employee for assignment.

5.5. County may terminate the contract resulting from this bid within 10 days after written notice for cause, with notice provided to Vendor for a violation related to Vendor’s failure to perform the required background screening of all Vendor Personnel supplied by Vendor to County or for failure to disclose to County all criminal information discovered in Vendor Personnel’s background check.

Vendor will not be subject to immediate termination in the event County determines a violation of the requirements for criminal background checks was outside the reasonable control of Vendor and Vendor has demonstrated current compliance with the background check requirement described herein.

6. DRUG SCREENING/BACKGROUND CHECK ADDITIONAL INFORMATION:

6.1. County reserves the right to request, at Vendor’s expense, a background check/drug screen for any Vendor Personnel whose background check/drug screening was conducted more than 12 months prior to the initial background check/drug screening.

6.2. Per County policies, annual criminal background checks, drug testing, and substance testing may be required for Vendor Personnel’s identification badge/ID renewal for safety sensitive positions or any contracted position.

7. HIPAA COMPLIANCE:

7.1. Vendor is subject to the Federal Health Insurance Portability and Accountability

Act of 1996 (“HIPAA”), and the requirements of HIPAA mandate certain responsibilities of Vendor with access to Protected Health Information (“PHI”).

Vendor will ensure that all Vendor Personnel assigned to County are fully trained and updated annually on the requirements of HIPAA and client confidentiality.

Vendor must not assign any Vendor Personnel for a County assignment without such individual having completed HIPAA training within the past year. County reserves the right to request proof thereof.

7.2. Code of Federal Regulations, Title 42 - Vendor and Vendor Personnel must not disclose to anyone, directly or indirectly, any such personally identifiable information or other confidential information gained from the agency, unless the individual who is the subject of the information consents to the disclosure in writing, or the disclosure is made pursuant to the agency’s policies, procedures and rules.

7.3. Temporary employee must respect and maintain the confidentiality of the client at all times as required under HIPAA Privacy and Security Rules, 45 CFR Parts 160, 162, 164 and 42 U.S.C. § 17921.

7.4. Vendor must be solely responsible and liable for any violation of HIPAA or other applicable confidentiality requirements by its employees, including any resulting fines, penalties, damages, or costs incurred by County.

8. FEDERAL TRANSIT ADMINISTRATION SUPPLEMENT REQUIREMENTS

8.1. Vendor must comply with the Federal Transit Administration Supplement posted with this solicitation and with any updated version issued by County. The Supplement is incorporated into this Contract by reference and has the same force and effect as if fully set out in this Contract.

8.2. Vendor must ensure that all Vendor Personnel and all subcontractors comply with every applicable federal requirement contained in the Supplement. Vendor must apply all applicable Supplement requirements to any subcontracted work.

8.3. Vendor must maintain all records necessary to demonstrate compliance with the

Supplement and must provide such records to County upon request.

8.4. County may direct Vendor to take any action necessary to maintain compliance with the Supplement as a condition of continued performance under this Contract.

9. QUANTITIES:

9.1. The Initial Term Minimum Quantity for each bid item is considered to be zero.

The Initial Term Maximum Quantity is listed for each bid item and must not be exceeded per year.

10. ADDITIONAL JOB CLASSIFICATIONS MAY BE ADDED OR DELETED:

10.1. Although this Contract identifies specific job classifications, the Parties acknowledge that County’s temporary staffing needs may change over time.

Accordingly, County may request that Vendor propose additional job classifications or discontinue use of existing classifications based on operational requirements. Vendor must, upon written request, provide a written quote for any proposed additional job classifications to be added. The primary and/or secondary and tertiary award for any new classification, including applicable rates and any position-specific requirements, will be designated through the amendment. Any addition or deletion of a job classification shall be effective only through a written amendment to this Contract executed by County. Unless otherwise provided in the applicable amendment, pricing for any newly added classification shall be awarded in accordance with the solicitation’s pricing methodology (including award tiering based on the lowest responsive quote).

Newly added classifications shall not be inserted into existing classification groups unless expressly stated in the amendment.

10.2. County retains discretion to: (a) decline to add a requested classification, (b) discontinue use of any classification under this Contract, or (c) procure staffing for classifications not listed herein through a separate solicitation or other lawful procurement method, including where Vendor does not timely provide a responsive quote or is unable to provide acceptable service. For clarity, County’s decisions under this Section relate solely to the scope of services and procurement of classifications and do not constitute hiring, supervision, discipline, or other employment control over Vendor personnel, all of which remain Vendor’s sole responsibility.

11. OVERTIME:

11.1. Overtime shall be calculated with the Fair Labor Standards Act and applicable law. Vendor is solely responsible for ensuring proper overtime classification, calculation and payment to Vendor Personnel. Unless otherwise stated in this Contract, overtime hours worked on a County assignment shall be compensated at the rate of one and a half (1.5) times the regular hourly wage quoted by Vendor on the Bid Table. To manage operational needs and budget, County may specify whether a particular assignment permits overtime and requires advance written authorization for overtime work. All overtime hours must be approved by County before any overtime hours are worked.

12. HOLIDAY PAY:

12.1. County may request that Vendor Personnel perform services on County-recognized holidays based on operational needs. When holiday work is authorized, Vendor shall compensate its personnel at one and one-half (1.5) times the applicable regular hourly rate for actual hours worked on the holiday only. No additional or duplicative holiday compensation shall be paid. Vendor is solely responsible for calculating and paying all wages and premiums due, and for compliance with all applicable wage-and-hour laws.

13. VACATION PAY:

13.1. Vendor shall administer its own leave policies and remains solely responsible for determining eligibility for and payment of any vacation benefits to Vendor Personnel. Vendor Personnel assigned to County shall provide Vendor with at least two weeks’ advance notice of planned vacation, and Vendor shall coordinate with County’s designated point of contact regarding anticipated coverage impacts.

13.2. If an assignment is ongoing during an individual’s approved vacation, County may request that Vendor provide a qualified replacement to maintain continuity of services. County’s role is limited to confirming assignment coverage needs and the acceptability of proposed replacement personnel for site-access and assignment suitability purposes; all leave approval, scheduling, and employment decisions remain Vendor’s sole responsibility.

14. EMPLOYEE BENEFITS FOR ASSIGNED TEMPORARY EMPLOYEE:

14.1. Vendor shall be solely responsible for determining eligibility for, administering, and providing employee benefits for Vendor Personnel assigned under this Contract. Vendor shall provide such benefits at no additional cost to County, and nothing in this Section creates any obligation on the part of County to sponsor, contribute to, administer, or provide benefits to Vendor Personnel.

14.2. Vendor shall offer health insurance enrollment access to Vendor Personnel who work twenty (20) or more hours per week, including coverage that meets minimum essential coverage requirements and includes Medical, Dental, and Vision options.

14.3. Vendor shall provide written notices to all eligible Vendor Personnel regarding available benefits upon hire and/or prior to assignment under this Contract and shall maintain documentation of such notice. County’s role, if any, is limited to confirming contract compliance and does not constitute direction, supervision, or control over Vendor Personnel.

15. PRICING CONSUMER PRICE INDEX (CPI) ADJUSTMENT REQUEST:

15.1. Vendor may request a price adjustment after one year of performance and not more than once in any twelve-month period. Any request must be in writing, must be submitted to the Contract Administrator at least ninety days before the proposed effective date, and must include documentation supporting the need for the adjustment. Any approved adjustment will be based on the Consumer Price Index for All Urban Consumers for the Miami Fort Lauderdale West Palm Beach region. If that index is no longer available, County will identify a comparable index.

15.2. County will determine whether any requested adjustment is in the best interest of County. When multiple Vendors are awarded under this Contract, County will make any pricing decision in a manner that County determines to be equitable for all awarded Vendors. No adjustment will take effect without written approval from the Contract Administrator. County may also initiate an adjustment based on the same index and Vendor must provide written approval before such an adjustment takes effect unless this Contract states otherwise.

15.3. Any approved adjustment will not exceed three percent in any year. If County does not approve a requested adjustment, Vendor must continue performance at the existing rates for the Term.

16. MINIMUM QUALIFICATIONS OF TEMPORARY EMPLOYEE:

16.1. County may evaluate proposed Vendor Personnel solely to determine whether an individual meets the assignment-specific qualifications and site requirements under this Contract. Such evaluation may include a review of credentials and, where appropriate, an interview and/or a demonstration of proficiency (e.g., a user application demonstration) relevant to the requested assignment.

16.2. Any County decision following this evaluation is limited to acceptance or rejection of the individual for placement on a County assignment and, where applicable, continued site access. County’s evaluation and acceptance decisions do not create and shall not be construed as creating any employment, agency, or joint-employment relationship, nor as constituting supervision, discipline, or control of Vendor Personnel. Vendor remains solely responsible for recruiting, hiring, onboarding, assigning, supervising, directing, evaluating, disciplining, compensating, providing benefits to, and discharging its employees and for all other aspects of the employment relationship.

17. ADDITIONAL VENDOR REQUIREMENTS:

17.1. Vendor is responsible for ongoing supervision and periodic performance monitoring of Vendor Personnel assigned under this Contract. Vendor must comply with the Immigration Reform and Control Act of 1986 (“ICRA”) and all applicable laws requiring verification that individuals hired after November 6, 1986, provide employers with proof of citizenship or authorization to work in the United States.

17.2. Vendor is responsible for compensating Vendor Personnel for training required by Vendor or undertaken at Vendor’s direction, including training completed during scheduled work hours. If County requests assignment-specific training in writing for operational or safety reasons, the Parties will document in writing whether such time is billable under this Contract. Any County-provided or County-requested training is limited to site rules, safety, security, and assignment requirements and shall not be construed as County supervision or control of

Vendor Personnel.

17.3. Vendor should provide at no charge to County, at least three resumes for each of the positions listed on the Bid Table staffed by their company within the last three years. Vendor must submit within three business days of County’s request.

Vendor may be deemed non-responsive for failure to fully comply with these timeframes.

17.4. Prior to submission of any temporary employee for an assignment, Vendor is responsible for confirming the temporary employee’s work experience, education related diplomas, and certificates listed on the temporary employee’s Resume.

Vendor must bear all costs associated with the confirmation of work experience, education related diplomas and certificates.

17.5. When assigned Vendor Personnel submit a notification of resignation, Vendor is required to immediately notify the Contract Administrator.

18. TEMP TO HIRE:

18.1. County may, at its sole discretion and through its standard staffing process, hire any individual assigned under this Contract as a permanent staff member, provided that the individual has been working under this Contract for a minimum of 90 days. No placement, conversion, or other fee must be due from County or the employee in connection with any such hire.

19. PERFORMANCE GUARANTEE:

19.1. Timely performance is of the essence in the award of Temporary Personnel

Services. It is understood and mutually agreed to that time of performance is an essential condition and of the essence. Upon notification, Vendor must provide Resumes of qualified individual(s) within three business days when requested by any authorized representative of County.

20. DELIVERY REQUIREMENTS/NOTIFICATION:

20.1. Upon notification by County, Resumes of qualified individual(s) must be received within three business days. If Vendor fails to provide Resumes of qualified individual(s) for the assignment within the specified lead time, County may request the services from the Secondary Vendor and then Tertiary Vendor(s) when the Secondary Vendor(s) cannot supply qualified individual(s).

20.2. Upon notification by County, qualified individual(s) must begin work within seven business days. If Vendor fails to provide qualified individual(s) for the assignment within the specified lead time, County may request the services from the Secondary Vendor and then Tertiary Vendor(s) when the Secondary Vendor(s) cannot supply qualified individual(s).

20.3. Qualified individual(s) must begin work within seven business days of a notification that service is required from the selected candidate. Vendor who cannot meet delivery requirements may be considered non-responsive.

20.4. Verification of employment and education, drug testing, background check, and any other Security Compliance Requirements must be completed before commencement of work.

21. LOCATIONS:

21.1. Vendor Personnel may be required to report to the following Broward County sites:

Broward County Transit Division 3201 W. Copans Road Pompano Beach, FL 33069

Broward County Transit Division Government Center West (GCW) 1 N. University Drive, Suite 3100A Plantation, FL 33324

Broward County Transit Division 5440 Ravenswood Road Fort Lauderdale, Florida 33312

Broward Central Terminal 101 NW 1 Avenue Fort Lauderdale, FL 33301

West Regional Terminal 100 N. Pine Island Road Plantation, FL 33324

Northeast Transit Center 304 Dr. Martin Luther King Jr. Boulevard Pompano Beach, FL 33069

21.2. County may, at its sole discretion, add, delete, or modify service locations at any time, and Vendor must comply with such changes without adjustment in rates or other compensation unless otherwise agreed in writing by County.

22. USE OF COUNTY-OWNED COMPUTERS AND NETWORK CONNECTIONS:

22.1. All Vendor Personnel of the awarded Vendor must be required to adhere to the policies and procedures set forth by Broward County's Enterprise Technology Services (ETS) regarding the use of County computers and its contained networks.

22.2. Computer systems and software purchased, leased or rented by Broward County, are the sole properties of County and are to be used only for business purposes. The hardware and software are public property and may not be used for personal business or for non-governmental purposes.

22.3. County is the owner of the hardware and software, including E-mail, and reserves the right to review E-mail transactions, to inspect the contents of the software contained on any Personal Computer (PC) and to monitor systems for the purpose of audit, review, or disclosure of any or all materials stored in the system to ensure that these policies are being honored.

22.4. Vendor Personnel are advised that their messages are subject to monitoring or review. Privacy in the use of County E-mail is not a fundamental right.

22.5. Inappropriate use of County computer equipment, including E-mail and Internet connections, to transmit messages which include racial, religious, or gender epithets, obscene material, or material for the personal benefit of individuals is prohibited.

22.6. E-mail messages are considered public records and are open to public inspection under Florida's Public Records Act.

22.7. All access to County networks must be performed through County owned or County issued equipment. Vendor Personnel will not connect personal or non- County devices to County networks under any circumstance.

22.8. All console level access to County systems must be performed through

County’s Privileged Access Management solution. Vendor Personnel will use no other method to obtain or exercise elevated access.

23. REPORTING REQUIREMENTS:

23.1. Vendor will provide the Contract Administrator monthly reports of usage of temporary personnel services as set forth in the Monthly Usage Report.

Monthly usage reports will include, at a minimum, position type, hours and usage by position. Vendor(s) will also provide the Contract Administrator any Contract related information or documents requested by County for informational or auditing purposes.

24. MILEAGE REIMBURSEMENT:

24.1. Certain projects, to be determined by the BCT, will require Vendor Personnel to drive their own vehicle from their site location to other Broward County Transit worksites within the same workday. As with the employee time sheet, the Mileage Reimbursement Log must be signed and approved by a transit supervisor and will be handled as a pass thru expense to Vendor(s) (to be reimbursed to Vendor(s)’s employee). Time sheets and mileage reimbursement logs must be included when submitting an invoice for payment.

The mileage reimbursement rate will be the current rate established in Florida State Statute 112.061 for the period in which the mileage was incurred. Further, Vendor(s) must meet the insurance auto liability coverage requirements, as noted in the insurance attachment.

25. TECHNOLOGY AND ENVIRONMENTAL OVERVIEW:

25.1. Technology currently utilized or planned to be deployed by BCT is listed below but the list is illustrative, not exhaustive:

25.1.1. Support various Functional groups under Broward County Transit

25.1.2. Wireless (Wi-Fi) / Radio (UHF) Communication

25.1.3. Storage Area Networks and Network Attached Storage

25.1.4. Windows 11 or latest versions, Unix, and Linux Operating Systems

25.1.5. Windows Server 2016/2019/2022

25.1.6. Client I Server Configuration

25.1.7. Oracle and Sequel Query Language (SQL) Databases

25.1.8. Active Directory Integration

25.1.9. Dell Data Domain Storage System

25.1.10. Cisco Network Infrastructure

25.1.11. Microsoft Office 365 and SharePoint

25.1.12. Computer Aided Dispatch (CAD) and Automated Vehicle Locator

(AVL) Systems

25.1.13. Virtualization of Servers and Desktops

25.1.14. VMware technologies such as VMware ESXi (7.0 and above), VMware

Virtual Desktop Infrastructure, and vSAN

25.1.15. Reporting Tools such as Crystal Reports

25.1.16. CCTV Surveillance (Internet Protocol (IP) Connectivity)

25.1.17. Over 40 Software Applications (Vendor, In-House Developed, and

Interfaces)

25.1.18. Onboard Software and Security Systems for Fixed Route Buses

25.1.19. BCT operates 24 X 7 X 365, and all resources may be required to support BCT as needed

25.1.20. Work Schedules may span across multiple shifts depending on the business needs of BCT

25.1.21. Vendor Integration Systems and Solutions

26. PROJECTS (CURRENT AND FUTURE):

26.1. Current and future projects anticipated by BCT are listed below but the list is illustrative, not exhaustive:

26.1.1. Real time CAD/AVL deployment

26.1.2. Paratransit Adept Upgrade

26.1.3. Transit Fare Interoperability Technology

26.1.4. Contactless Payments Hardware and Software (Front-end and Back-end)

26.1.5. Paratransit AVUMDT scheduling software system

26.1.6. Customer Relationship Management system (CRM)

26.1.7. Automatic Passenger Counters (APC)

26.1.8. Reporting software, machine-learning and artificial intelligence

26.1.9. Budgeting Software

26.1.10. Mobile Application software development for software integrations

26.1.11. Larger storage array for migration to VMware technology

26.1.12. Upgrade Non-MS Office Software

26.1.13. Server replacement for Oracle (e.g. Assetworks, and Hastus)

26.1.14. Upgrade switches to increase performance and speed

26.1.15. Real Time Passenger Information Signs and Systemwide Digital

Signage

26.1.16. Wireless Transit Security System

26.1.17. Real time vehicle communications integration.

26.1.18. Implementation of an Enterprise Asset Management System for

County

26.1.19. Disaster Recovery Initiatives

26.1.20. Implement e-learning

26.1.21. Network infrastructure Upgrades

26.1.22. Document Management System

26.1.23. Business Process Redesign Initiatives

26.1.24. Other Lifecycle Upgrades of Software and Hardware

27. SCOPE OF WORK FOR NETWORK TECHNICIAN I:

27.1. The Network Technician I provides daily operations support and maintenance for network systems (including wireless). Assist in configuring and troubleshooting computer networks and peripheral devices. Maintains Local Area Network/Wide Area Network (LAN/WAN) wireless operations by working with network facility and hardware/software Vendor to ensure timely problem resolution. Provides support for small projects to the end-user, network and communication (including wireless) related initiatives. Support may include assistance in planning, analysis, development, installation, integration, deployment, administration and support of new and existing BCT computer systems and infrastructure. Projects may extend over the enterprise infrastructure involving microcomputers, minicomputers, LAN/WAN/ Wireless vehicle environments. Knowledge of printers, modems, personal computers, Global Positioning System (GPS) devices. Operating systems, office suites, file servers, switches, wireless CCTV transit security system, and data communications equipment is expected of the Network Technician I. Serve as Field Technicians at various BCT locations.

27.2. The preferred Network Technician I must have prior transit experience and knowledge of transit technologies. It is preferred that the Network Technician I must be able to provide or possesses the following:

27.2.1. Associate’s degree or technical institute degree/certificate in

Computer Science, Information Systems, or other related field or equivalent work experience.

27.2.2. Requires one to two years of IT work experience in infrastructure (e.g.

PCs, Servers, Digital Video Recorder (DVRs), Network Video Recorder (NVRs), Data Communications Hardware, Printers, Laptops, etc.) and network environments.

27.2.3. Strong communication (verbal and written) and analytical skills to help others understand all the technical aspects of projects and systems supported.

27.2.4. Troubleshooting skills for PC and Laptop hardware/software, wireless/cellular, end user technology related issues, communications, and connectivity issues.

27.2.5. Provides daily operations support and maintenance for network systems, desktops, printers, laptops, communications (e.g., Wireless, Radio) Onboard Systems, Operating Systems, and Firmware Upgrades. May assist with small projects. Functions somewhat independently, under the general direction of supervisors or managers.

27.2.6. Ability to manage Active Directory users and groups and provide Tier 1 Infrastructure support.

27.2.7. Experience with Windows 11 or latest versions and MS Office Suite.

27.2.8. Inventory Management and Tracking.

27.2.9. Timely data entry and tracking of all work requests utilizing a Cherwell ticket tracking system.

27.2.10. Experience with mobile operating systems (Android, iOS, etc.) and support mobile devices, but not limited to, iPad, Android, etc.

27.2.11. Ability to troubleshoot Desktop, Laptop, Tablets, OS imaging and hardware related issues.

27.2.12. Network Printer and Scanner support.

27.2.13. Assist with installation and maintenance of security surveillance systems.

27.2.14. Support coverage may be during different shifts (e.g., Sunday -

Thursday, Tuesday - Saturday, 10 am - 6:30 pm, 12:00 pm - 8:30 pm).

28. SCOPE OF WORK FOR NETWORK ANALYST:

28.1. The Network Analyst provides Advanced IT support to various projects and existing systems of all sizes. A Network Analyst will provide expertise in network, data/voice communications, Backup Management Systems, and Infrastructure Support: The Network Analyst will be responsible for planning, analysis, development, development, installation, configuration, integration, deployment, administration and support of new and existing BCT computer systems with a hardware and communications focus. Projects involve technology that extends over the enterprise network and Onboard Systems that are integrated with Data Center hardware and software. The infrastructure involves Desktop/Laptops, Backup Management Systems, LAN/WAN/Wireless vehicle environments. Experience with procurement processes, printers, Active Directory, modems, VoIP, GPS devices, operating systems, MS Office.

Data bases, file servers, switches, wireless CCTV transit security system, and data communications equipment is expected of the Network Analyst(s) Responsible for designing, installing and troubleshooting network systems (including wireless) to meet the functional objectives of the business. Involved with the configuration and maintenance of physical and logical network components. Provides Tier 2 and 3 support. Involved in the evaluation of new products and services.

28.2. The preferred Network Analyst must have prior transit experience and knowledge of transit technologies.

28.3. It is preferred that the Network Analysts are able to provide or possess the following:

28.3.1. Bachelor's degree in Computer Science, Information Systems, or equivalent work experience.

28.3.2. Requires three to five years of IT work experience in infrastructure/network environments in network design, implementation, VMWare, Strategic Planning, Backup Management Systems, administration and support.

28.3.3. Extensive experience with Windows11 or latest versions, MS Office Suite, and SharePoint.

28.3.4. Excellent communication (verbal and written) and analytical skills to help others understand all the technical and complex aspects of projects and systems supported.

28.3.5. Strong Troubleshooting Skills of Wireless/Cellular, network, backup management systems, communication, and Connectivity Issues.

28.3.6. Operation of real-time remote management applications for monitoring (e.g. IP monitor).

28.3.7. Complexity: Intermediate professional level role. Works on projects/systems/issues of medium to high complexity. Provides support in designing, implementing, supporting and maintaining network systems and infrastructure. Works on one or more projects as a project team member, May also serve as a team lead representing the infrastructure domain.

28.3.8. Experience with complex architecture designs for infrastructure, Backup Management. Systems (e.g. NetBackup, and Virtual environments using VMWare).

28.3.9. Manage Active Directory users and groups.

28.3.10. Network Enterprise device setup and support.

28.3.11. Inventory Management and Tracking.

28.3.12. Timely data entry and tracking of all work requests utilizing a Cherwell ticket tracking system.

28.3.13. Experience with mobile operating systems (Android, iOS, etc.) and support mobile devices, but not limited to, iPad, Android, etc.

28.4. Desktop, Laptop, Tablets OS imaging and hardware troubleshooting:

28.4.1. Network Printer and scanner support.

28.4.2. Assist with Strategic and Disaster Recovery Planning.

28.4.3. Experience with Backup Management Systems Monitoring and Design

(e.g. NetBackup).

28.4.4. Assist with Design and planning of Infrastructure.

28.4.5. Professional IT Certifications are a plus, such as: Microsoft MCP, MCSA, or MCSE, CSSA, Cisco CCNA, or VMware VCP.

28.4.6. Technical Services and Support for Network Security.

28.4.7. Ability to consult across all aspects of the Infrastructure domain.

28.4.8. Support coverage may be during different shifts (e.g. Sunday -

29. SCOPE OF WORK FOR SYSTEMS ANALYST:

29.1. The Systems Analyst is responsible for working closely with BCT Functional

Departments and project team members to understand business requirements for business needs. Participate in the Software Development Life Cycle (e.g.

Waterfall and Lean Agile) for designing, testing, implementing, maintaining and supporting applications software and interfaces delivered as a part of support or projects. Design and develop functional specifications, produces deliverables related to the project(s) assigned and assists in post implementation, support and system enhancements. Technical Consulting is a part of day-to-day operations and projects on various programming techniques and solutions. Provides solution design and product evaluations along with buy

vs. build recommendations. Develops design and functional specifications, produces deliverables related to the project(s) assigned and assists in post implementation support and system enhancements. Responsible for selecting appropriate C.A.S.E. tools to develop systems and software. This role will primarily provide day-to-day maintenance and support of existing software solutions and interfaces along with new projects.

29.2. The Systems Analyst must have a strong IT and technical background with desired transit experience and knowledge of transit technologies. The preferred Systems Analyst must be able to provide or possesses the following:

29.2.1. Strong technical and analytical skills to facilitate in the design, coding, and testing of software solutions and integration projects.

29.2.2. Bachelor's degree in Computer Science, Information Systems, or other related field or equivalent work experience in an Application Development environment.

29.2.3. Requires one to three years of systems analysis/programming experience.

29.2.4. Develops systems solutions from analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or sometimes as a project lead.

29.2.5. Programming Experience is required with SQL, C++, .Net, or Jav.

29.2.6. Experience working with SQL and/or Oracle Databases.

29.2.7. Proficient with using MS XP, Windows 11 or latest versions and MS

Office Suite.

29.2.8. Advance experience in Designing, Unit Testing, and implementing software development solutions.

29.2.9. Knowledge of complex Object-Oriented Methodologies and Client

Server System architectures.

29.2.10. Advanced experience in troubleshooting and debugging.

29.2.11. Experience with reporting tools such as Crystal Reports.

29.2.12. Knowledge of and the ability to integrate enterprise level commercial off-the-shelf (COTS) application software products into existing or new BCT Software Solutions.

29.2.13. Timely data entry and tracking of all work requests utilizing a Cherwell ticket tracking system.

29.2.14. Support coverage may be during different shifts (e.g. Sunday -

30. SCOPE OF WORK FOR DATABASE ANALYST:

30.1. The Database Analyst is responsible for designing, modeling, developing, and supporting Relational Database Management Systems (RDBMS). Analyzes data requirements, application and processing architectures, data dictionaries, and database schema(s), and then designs, develops, amends, optimizes, and certifies database schema design to meet system(s) requirements. Gathers, analyzes, and normalizes relevant information related to, and from business processes, functions, and operations to evaluate data credibility and determine relevance and meaning. Develops database and warehousing designs across multiple platforms and computing environments. The Database Analysts will provide database support and maintenance for existing and new databases.

Knowledge of Software Lifecycle, office suite, HTML, VoIP, GPS devices, operating systems, Oracle and SQL databases, object-oriented methodologies, SQL, DB Clustering, and Database Tuning.

30.2. The IT Database Analyst must have a strong IT and technical background with desired prior transit experience and knowledge of transit technologies. The preferred IT Database Analyst must be able to provide or possesses the following:

30.2.1. Bachelor's degree in Computer Science, Information Systems, or other related field or equivalent work experience.

30.2.2. Requires three to five years of IT work experience as an OBA providing

RDBMS design and support for SQL and/or Oracle Databases.

30.2.3. Strong technical and analytical skills to help others understand all the technical and complex aspects of databases.

30.2.4. Two years of experience in data mapping and data conversion.

30.2.5. Extensive experience MS XP, Windows, and MS Office Suite.

30.2.6. Experience with complex database concepts, object-oriented methodologies, and client/server and web system architectures.

30.2.7. Two years of experience with OEM or SQL Database Management

Tools.

30.2.8. Experience working with Windows Server 2003/2008.

30.2.9. Two years of experience writing reports with Crystal Reports, Cognos, or other reporting tools.

30.2.10. Two years of writing SQL Queries.

30.2.11. Business office administration knowledge of purchasing, accounts payable, payroll and HR.

30.2.12. Cherwell Software ticket tracking system.

30.2.13. Database Tuning and Clustering.

30.2.14. Provide Tier 2 and 3 Support of databases and consulting.

30.2.15. Timely data entry and tracking of all work request utilizing a Cherwell ticket tracking system.

31. SCOPE OF WORK FOR DATABASE ADMINISTRATOR:

31.1. The Database Administrator is responsible for providing database systems analysis, design, maintenance, updates/patching, and database upgrades/implementation(s) related to multiple County business software systems as well as external vendor software applications.

31.2. The Database Administrator must have a strong IT and technical background and will have the following responsibilities:

31.2.1. Administer Microsoft SQL Server and/or Oracle databases in medium and large-sized production and non-production systems across multiple environments including Windows. Linux and UNIX Servers.

31.2.2. Provide independent decision making, troubleshooting and problem solving in support of best practice database administration and promotion of business application efficiency and data security.

31.2.3. Develop, maintain and adhere to standards and database administration procedures including best practices and maintaining database process flow and related support diagrams. Install, Configure, Patch, Tune, Test and Upgrade SQL Server and/or Oracle software.

31.2.4. Analyze and design data driven business solutions for agency customers. Work with ETS Technical team members (and vendors), and customers to implement new software solutions.

31.2.5. Independently evaluate and resolve database issues including troubleshooting CPU, memory, I/O and other issues as well as analyzing the underlying servers for problems. Proactively conduct Performance monitoring, tuning and database optimizations.

31.2.6. Implement high availability disaster recovery solutions including Log Shipping, Transactional Replication, Microsoft Windows Clustering, SQL Always on Availability Groups.

31.2.7. Manages and troubleshoot database security, auditing, encryption, network segmentations and firewall/appliance rules for all environments to ensure security and compliance.

31.2.8. Implement and supports databases in Azure, AWS, OCI or similar cloud Infrastructure environments.

31.2.9. Install and manage Power BI Reporting Services (PBIRS), SQL Reporting Services (SSRS), SQL Analysis Services (SSAS), and Integration Services (SSIS).

31.2.10. Install Oracle database software and architect related databases.

Create storage database structures with high-level security features.

Conduct performance tuning of the databases for optimal efficiency.

Maintain High Availability production database environments using Oracle Data Guard.

31.2.11. May manage and mentor other DBA project team members as the DBA subject matter expert.

31.3. The preferred Database Administrator must be able to provide or possesses the following:

31.3.1. Associate's degree or higher in business analysis, information technology, software engineering or related field. Or equivalent work experience.

31.3.2. Minimum two years prior experience in database fundamentals (configuring data access and auditing, back-up/restoration, monitoring, high availability/disaster recovery, storage and daily managing of multiple database versions and related…