2023_AviatCare_SOW-DAT_1.docx
DOCX document 52 KB Posted
- Attached to
- YOSEMITE NP AVIATCARE WARRANTY AND SUPPORT
- Solicitation number
- 140P8524Q0008
About this file
This document outlines a statement of work for a three-year warranty and technical support contract for communications equipment at Yosemite National Park. The contract would provide warranty plus support, priority technical support 24/7, repair services with a 20-day turnaround time on Aviat Networks manufactured equipment, provision software support with priority technical support 24/7 and updates through the coverage period. The support would cover Aviat microwave equipment at nine locations within and surrounding Yosemite National Park. The vendor would be required to deliver any repair or replacement parts to the Telecommunications Shop at Yosemite National Park. The related federal contract opportunity is solicitation number 140P8524Q0008 for AviatCare warranty and support services through the Department of the Interior National Park Service.
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| File | Type | Posted |
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| 2023_AviatCare_JOFOC_Under__250K-DAT-REV1_1.docx | DOCX document |
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Text version
Yosemite National Park Communications Branch P.O. Box 700-W El Portal, CA 95318 209-379-1212
National Park Service U.S. Department of the Interior
AVIATCARE Warranty Plus and Provision Support 3 Year Contract Objective:
The objective of this requirement is to provide technical support and warranty for parts for the CDN, a critical communications Park infrastructure over a three-year period commencing after contract award. The estimated period of performance is as follows:
Period of Performance: 19 December 2023 – 18 December 2026 Required services:
· Warranty Plus Support
· Priority Technical Support: Available 24 X 7.
· Aviat Cloud Support Portal (Web Support): Available 24 X 7, Level 2.
· Repair Services: 20 Calendar Day turnaround time (Unlimited) on Aviat Networks manufactured equipment.
· Advance Replacement – 3-5 Business Day turnaround time on Aviat manufactured equipment; Based on availability of inventory.
· Repair Logistics Program - Aviat handles shipping both ways.
· ProVision Software Support
· Priority Technical Support: Available 24 X 7.
· AviatCloud Support Portal: Available 24 X 7 Level 2.
· Provide general availability releases and product updates to the Customer free of charge during the coverage period.
Performance:
Due to the nature of the service the work required will be accomplished outside of Yosemite National Park. The Aviat microwave equipment to be covered are located at the following locations: El Portal, Henness Ridge, Turtleback Dome, Sentinel Dome, Yosemite Valley, Crane Flat Heli-base, Hodgdon Meadows, Wawona Point, and Wawona. However, if a repair/replacement part is required the vendor is required to deliver the supplies to Telecommunications Shop, Yosemite NP, 5083 Foresta Road El Portal, CA 95318. Delivery shall be made Monday through Friday, with the exception of Federal Holidays, from 0800-1600.
Contact, David Thorpe, Telecommunications Branch Chief, 209-379-1090
EXPERIENCE YOUR AMERICA
The National Park Service cares for special places saved by the American people so that all may experience our heritage.
EXPERIENCE YOUR AMERICA
The National Park Service cares for special places saved by the American people so that all may experience our heritage.
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