140P1221R0007_Final_combined_synopsis-solicitation.pdf

COMBINED

SYNOPSIS/SOLICITATION

Document No.

140P1221R0007

Document Title

BRYCE CANYON NATIONAL PARK

SHUTTLE BUS SERVICE

Page

I. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in

Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued.

(ii) This action is being processed in accordance with FAR Part 12, and FAR Part 15. The solicitation number is

140P1221R0007. This solicitation is issued as a Request for Proposals (RFP). The solicitation will result in the award of a firm fixed priced contract based upon the operational hours each year. The National Park Service, Interior

Regions 6, 7 & 8, Lakewood MABO, on behalf of the National Park Service, Bryce Canyon National Park, is issuing this combined solicitation/synopsis.

(iii) The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition

Circular Number 2021-05, which was effective March 10, 2021.

(iv) This requirement is set aside for Total Small Business. The NAICS code is 485113 and the size standard is $16.5 million.

(v) Section B of this document contains the Price Schedule. Section C of this document contains the Performance

Work Statement.

(vi) Description of the requirements: See Section C, Performance Work Statement (PWS). Period of Performance shall be a sixty (60) month base period and five (5) 12-month option periods.

PERFORMANCE SCHEDULE

The performance schedule for this effort is as follows:

• 03/01/2022 through 02/28/2027 – Base Award Years

• 03/01/2027 through 02/28/2028 – Option year 1

• 03/01/2028 through 02/28/2029 – Option year 2

• 03/01/2029 through 02/28/2030 - Option year 3

• 03/01/2030 through 02/28/2031 – Option year 4

• 03/01/2031 through 02/28/2032 – Option year 5

(vii) Proposals shall be e-mailed to Kris O’Neil, Contract Specialist at : Kris_ONeil@nps.gov by 4 pm MT on August

13, 2021.

(viii) The provision at FAR 52.212-1, Instructions to Offerors—Commercial (JUN 2020), is incorporated by reference and applies to this acquisition. The provision may be read and printed at www.acquisition.gov/browse/index/far.

(ix) The provision at FAR 52.212-2, Evaluation—Commercial Items (Oct 2014), applies to this acquisition. See Page

77 for full text of the provision, along with the specific evaluation criteria to be included.

(x) Offerors must include a completed copy of the provision at FAR 52.212-3 (FEB 2021), Offeror Representations and Certifications – Commercial Items, with their quotes. The offeror shall complete only paragraphs (b) of this provision if the Offeror has completed the annual representations and certification electronically via the System for mailto:Kris_ONeil@nps.gov

Document No.

140P1221R0007

Document Title

BRYCE CANYON NATIONAL PARK

SHUTTLE BUS SERVICE

Award Management (SAM) website accessed through http://www.sam.gov. If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (p) of this provision. See Page 62 for full text of this provision.

(xi) The clause at FAR 52.212-4 Alt. 1 (JAN 2017), Contract Terms and Conditions—Commercial Items, applies to this acquisition. This clause may be printed in full at the following website: www.acquisition.gov/browse/index/far

(xii)The clause at FAR 52.212-5 (JAN 2021), Contract Terms and Conditions Required To Implement Statutes or

Executive Orders—Commercial Items, applies to this acquisition. See Page 52 for a full text of this clause and the additional FAR clauses cited within the clause and applicable to the acquisition.

(xiii) See Pages 4-80 for additional contract requirements and other terms and conditions.

(xiv) There is no Defense Priorities and Allocations System (DPAS) rating for this combined solicitation/synopsis.

(xv) The date, time, and place offers are due: 4 pm MT, August 13, 2021. Proposals shall be e-mailed to

Kris_ONeil@nps.gov

Questions/Proposals Due: Questions are due August 2, 2021 by 3 pm MT. Any questions received after this date/time may not be answered. The proposal must be emailed and is due 4pm MT on August 13, 2021. Any proposals received after this date/time will be deemed non-responsive and will not be considered.

(xvi) Point of Contact: Kris O’Neil, Contract Specialist; Kris_ONeil@nps.gov; (970) 227-3366 http://www.sam.gov/ mailto:Kris_ONeil@nps.gov

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SHUTTLE BUS SERVICE

SECTION B -- SUPPLIES OR SERVICES AND PRICES

B.1 PRICE SCHEDULE

Base Award: 03/01/2022 through 02/28/2027 Five (5) year base contract

Option Years 1 – 5: 03/01/2027 through 02/28/2031 Five (5) 12-Month Option Years

Price Schedule Notes: The contractor shall furnish all necessary personnel, materials, equipment and non-personal services to perform transportation services at the Bryce Canyon National Park in accordance with Section C, Performance Work

Statement (PWS), and provide required reports as identified in the PWS. Contractors shall submit prices on all lines in the tables below. Incomplete price proposals will not be eligible for award. If error in summation occurs, the unit price will prevail. Per the Executive Order signed on April 27, 2021 the federal minimum wage beginning January 30, 2022 is

$15.00/hour.

Base contract lines:

The base contract hourly rate includes Elements A (Shuttle Bus Operations) and B (Parking Lot Attendants).

The price schedule includes line items broken down in some detail to support the hourly rate. All service contract hourly wage rates shall be priced as the fully encumbered rate, including all benefits.

Option Lines:

Option Line 1 adds a 3-hour narrated Rainbow Point tour of BRCA’s southern overlooks 2 – 3 times per day. Contractor manages all bookings/reservations for this tour.

Option Line 2 extends the shuttle route to include an express bus to Fairyland point during the morning. This bus becomes a relief bus for the shuttle route in the afternoon

Option Line 3 provides shuttle bus service to the week-long astronomy festival. This service is operated at night.

Option Line 4 includes the staffing of greeters for park visitors at 3 information windows: the shuttle bus station and 2 kiosks in Bryce Canyon City.

The price for these option lines includes all costs required to furnish these services.

If the Government determines to exercise one of the Option Lines above, the contractor will receive 30 days advance notice.

Document No.

140P1221R0007

Document Title

BRYCE CANYON NATIONAL PARK

SHUTTLE BUS SERVICE

BASE YEAR ONE – CLIN 0010 - PRICE SCHEDULE March 1, 2022 – February 28, 2023

CLIN Description Contract

Operational

Hours

Unit of

Measure

Unit

Price

Total

0010 Shuttle Bus Operations -

Element A Total for Base Yr 1

13,578 Operational

Hour

0010 Parking Lot Attendants -

Element B total for Base Yr 1

6,251 Operational

Total Base Year One CLIN 0010 Elements A & B

Price Schedule for Base Year, Option Lines 1 – 4

Contract Option Lines Qty Unit Unit

Price

Total

Option

Line 1

Rainbow Point Tour 1,422 Operational

Option

Line 2

Fairyland Hiker Express / Relief

Bus

816 Operational

Line 3

Astronomy Festival 100 Operational

Line 4

Visitor Services 6,009 Operational

Total Price Base Year One - Options 1-4:

Total Price Base Year One CLIN 0010 Elements A & B with options 1-4:

BASE YEAR TWO – CLIN 0020 - PRICE SCHEDULE March 1, 2023 – February 28, 2024

Operational

Hours

Unit of Measure Unit Price Total

0020 Shuttle Bus Operations - Element A

Total for Base Yr 2

13,242 Operational Hour

0020 Parking Lot Attendants - Element B total for Base Yr 2

6,111 Operational Hour

Total Base Year Two CLIN 0020 - Elements A & B

Price Schedule for Base Year Two, Option Lines 1 – 4:

Contract Option Lines Qty Unit Unit Price Total

Option

Line 1

Rainbow Point Tour 1,380 Operational Hour

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Option

Fairyland Hiker Express / Relief Bus 816 Operational Hour

Astronomy Festival 100 Operational Hour

Option

Visitor Services 5,820 Operational Hour

Total Price Base Year Two - Options 1-4:

Total Price Base Year Two CLIN 0020 - Elements A & B with options 1-4:

BASE YEAR THREE - CLIN 0030 - PRICE SCHEDULE March 1, 2024 – February 28, 2025

Operational

Hours

Unit of Measure Unit Price Total

0030 Shuttle Bus Operations - Element A

Total for Base Yr 3

13,338 Operational Hour

0030 Parking Lot Attendants - Element B total for Base Yr 3

6,151 Operational Hour

Total Base Year Three CLIN 0030 - Elements A & B

Price Schedule for Base Year Three, Option Lines 1 – 4:

Option

Line 1

Rainbow Point Tour 1,392 Operational Hour

Option

Astronomy Festival 100 Operational Hour

Option

Visitor Services 5,874 Operational Hour

Total Price Base Year Three - Options 1-4:

Total Price Base Year Three CLIN 0030 - Elements A & B with Options 1-4:

BASE YEAR FOUR – CLIN 0040 - PRICE SCHEDULE March 1, 2025 – February 28, 2026

Hours

Unit of Measure Unit Price Total

0040 Shuttle Bus Operations - Element A

Total for Base Yr 4

13,424 Operational Hour

0040 Parking Lot Attendants - Element B total for Base Yr 4

6,216 Operational Hour

Total Base Year Four CLIN 0040 - Elements A & B

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SHUTTLE BUS SERVICE

Price Schedule for Base Year Four, Option Lines 1 – 4:

Line 1

Rainbow Point Tour 1,338 Operational Hour

Option

Astronomy Festival 100 Operational Hour

Option

Visitor Services 5,834 Operational Hour

Total Price Base Year Four - Options 1-4:

Total Price Base Year Four CLIN 0040 - Elements A & B with Options 1-4:

BASE YEAR FIVE - CLIN 0050 - PRICE SCHEDULE March 1, 2026 – February 28, 2027

Hours

Unit of Measure Unit Price Total

0050 Shuttle Bus Operations - Element A

Total for Base Yr 5

13,424 Operational Hours

0050 Parking Lot Attendants - Element B total for Base Yr 5

6,216 Operational Hours

Total Base Year Five CLIN 0050 - Elements A & B

Price Schedule for Base Year Five, Option Lines 1 – 4:

Line 1

Rainbow Point Tour 1,401 Operational Hour

Option

Fairyland Hiker Express / Relief Bus 872 Operational Hour

Astronomy Festival 100 Operational Hour

Option

Visitor Services 5,834 Operational Hour

Total Price Base Year Five - Options 1-4:

Total Price Base Year Five CLIN 0050 - Elements A & B with Options 1-4:

Document No.

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Document Title

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SHUTTLE BUS SERVICE

OPTION YEAR ONE – CLIN 0060 - PRICE SCHEDULE March 1, 2027 – February 28, 2028

Hours

Unit of Measure Unit Price Total

0060 Shuttle Bus Operations - Element A

Total for Option Year one

13,578 Operational Hours

0060 Parking Lot Attendants - Element B total for Option Year one

6,251 Operational Hours

Total Option Year One CLIN 0060 - Elements A & B

Price Schedule for Option Year One, Option Lines 1 – 4:

Line 1

Rainbow Point Tour 1,422 Operational Hour

Option

Astronomy Festival 100 Operational Hour

Option

Visitor Services 6,009 Operational Hour

Total Option Year One - Options 1-4:

Total Price Option Year One CLIN 0060 - Elements A & B with Options 1-4:

OPTION YEAR TWO – CLIN 0070 - PRICE SCHEDULE March 1, 2028 – February 28, 2029

Hours

Unit of Measure Unit Price Total

0070 Shuttle Bus Operations - Element A

Total for Option Year two

13,242 Operational Hours

0070 Parking Lot Attendants - Element B total for Option Year two

6,111 Operational Hours

Total Option Year Two CLIN 0070 - Elements A & B

Price Schedule for Option Year Two, Option Lines 1 – 4:

Line 1

Rainbow Point Tour 1,380 Operational Hour

Option

Astronomy Festival 100 Operational Hour

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Option

Total Price Option Year Two - Options 1-4:

Total Price Option Year Two CLIN 0070 - Elements A & B with Options 1-4:

OPTION YEAR THREE – CLIN 00080 - PRICE SCHEDULE March 1, 2029 – February 28, 2030

Operational

Hours

Unit of Measure Unit Price Total

0080 Shuttle Bus Operations - Element A

Total for Option Year three

13,242 Operational Hours

0080 Parking Lot Attendants - Element B total for Option Year three

Total Option Year Three CLIN 0080 - Elements A & B

Price Schedule for Option Year Three, Option Lines 1 – 4:

Option

Line 1

Rainbow Point Tour 1,380 Operational Hour

Option

Astronomy Festival 100 Operational Hour

Option

Total Price Option Year Three - Options 1-4:

Total Price Option Year Three CLIN 0080 - Elements A & B with Options 1-4:

OPTION YEAR FOUR – CLIN 0090 - PRICE SCHEDULE March 1, 2030 – February 28, 2031

Operational

Hours

Unit of Measure Unit Price Total

0090 Shuttle Bus Operations - Element A

Total for Option Year four

13,578 Operational Hours

0090 Parking Lot Attendants - Element B total for Option Year four

Total Option Year Four CLIN 0090 - Elements A & B

Price Schedule for Option Year Four, Option Lines 1 – 4:

Line 1

Rainbow Point Tour 1,380 Operational Hour

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Document Title

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SHUTTLE BUS SERVICE

OPTION YEAR FIVE – CLIN 0100- PRICE SCHEDULE March 1, 2031 – February 28, 2032

Operational

Hours

Unit of Measure Unit Price Total

0100 Shuttle Bus Operations - Element A

Total for Option Year five

13,424 Operational Hours

0100 Parking Lot Attendants - Element B total for Option Year five

6,216 Operational Hours

Total Option Year Five CLIN 0100 - Elements A & B

Price Schedule for Option Year Five, Option Lines 1 – 4:

Option

Line 1

Rainbow Point Tour 1,338 Operational Hour

Option

Astronomy Festival 100 Operational Hour

Option

Total Price Option Year Five - Options 1-4:

Total Price Option Year Five CLIN 0100 - Elements A & B with Options 1-4:

Astronomy Festival 100 Operational Hour

Option

Total Price Option Year Four - Options 1-4:

Total Price Option Year Four CLIN 0090 - Elements A & B with Options 1-4:

Document No.

140P1221R0007

Document Title

BRYCE CANYON NATIONAL PARK

SHUTTLE BUS SERVICE

SECTION C – PERFORMANCE WORK STATEMENT

Table of Contents

C.1. BACKGROUND AND DEFINITIONS

C.1.1. BACKGROUND: Park and Transit System

C.1.1.2. Purpose

C.1.1.3. Objectives

C.1.1.4. Partnership

C.1.2. DEFINITIONS

C.2. – TRANSIT INFORMATION –ROUTE, SCHEDULE, CHANGES, EMERGENCY CHANGES

C.2.1. TRANSIT SERVICE

C.2.1.1. General

C.2.2. ROUTE DESCRIPTION AND OPERATIONAL DETAILS

C.2.2.1. Element A: The Shuttle Route

C.2.2.2. Option #1 Rainbow Point Tour

C.2.2.3. Option #2 Fairyland Express / Relief Bus

C.2.2.4. Option #3 Astronomy Festival

C.2.2.5. Route Exclusion

C.2.3.2. Period of Performance and Hours of Operation

C.2.3. ROUTE SCHEDULE

C.2.3.1. Schedule Limiting Factors

C.2.3.2. Period of Performance and Hours of Operation

C.2.4 SHUTTLE BUS VEHICLES AND TRANSPORTATION EQUIPMENT

C.2.4.1. General

C.2.4.2 Specifications and Operations Requirements

C.2.5 CHANGES IN TRANSPORTATION SERVICES

C.2.6 EMERGENCY CHANGES TO TRANSPORTATION SERVICES

C.2.7 OUT-OF-CONTRACT USE OF FLEET

C.2.8. TRANSIT VEHICLE MAINTENANCE

C.2.8.1. GENERAL

C.2.8.2. Preventative Maintenance

C.2.8.3. Mechanical Maintenance

C.2.8.4. Bus Cleanliness

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C.3. TRANSPORTATION LIAISONS (TLs)

C.3.1. Service Requirements

C.3.1.1 Transportation Liaison Duties

C.3.1.2. Transportation Liaison Supervisor’s Duties

C.3.1.3 Coordination with NPS Law Enforcement

C.3.1.3 Coordination with Bryce Canyon Shuttle

C.3.2. Hours of Service

C.3.3. Duty Station

C.3.4. Staffing Levels

C.4 – SHUTTLE STATION AND INFORMATION KIOSKS

C.4.1. LEASE AGREEMENT WITH BCC

C.4.2. NPS STANDARDS AND BUSINESS CONSTRAINTS

C.4.3. CONTRACT OPTION #4 VISITOR SERVICES

C.5 – NPS EQUIPMENT, FACILITIES, & RESPONSIBILITIES

C.5.1. NPS FURNISHED PROPERTY

C.5.1.1. Equipment

C.5.1.2. Warranties

C.5.2 NPS FURNISHED FACILITIES

C.5.2.1. The Shuttle Station

C.5.3. NPS RESPONSIBILITIES

C.6. CONTRACTOR RESPONSIBILITIES AND CONTRACTOR-FURNISHED EQUIPMENT & SUPPLIES

C.6.1. CONTRACTOR SHUTTLE STATATION

C.6.2. CONTRACTOR-FURNISHED EQUIPMENT

C.6.2.1 Contractor Radio Communications

C.6.3. CONTRACTOR-FURNISHED SUPPLIES

C.6.3.1 Employee Uniform Guidelines

C.7. CONTRACTOR REQUIREMENTS

C.7.1. PERSONNEL REQUIREMENTS

C.7.1.1. Contractor Hiring Requirement

C.7.1.2. Contractor Personnel Training

C.7.1.3. Substance Abuse, Records and Training requirements for Bus Drivers

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C.7.1.4. Personnel Background and Reference Checks

C.7.1.5. Conduct of Contractor Personnel

C.7.2 KEY PERSONNEL

C.7.2.1. RESERVED

C.7.2.2 The Contractor’s Operations Manager shall:

C.7.2.3 Vehicle Maintenance Supervisor:

C.7.2.4 Drivers shall:

C.8 PERSONNEL TRAINING and MINIMUM REQUIREMENTS

C.8.1 CONTRACTOR’S ON-SITE OPERATIONS MANAGER

C.8.2 DISPATCHERS

C.8.3 BUS DRIVERS

C.8.4. DRIVER REASONS FOR REJECTION OF APPLICATION

C.9. CONTRACTOR REPORTING REQUIREMENTS

C.9.1 GENERAL

C.9.2 SERVICE HOURS DETAILS

C.9.3. SERVICE STATISTICS

C.9.4. SERVICE NARRATIVES

C.9.4.1. The Monthly Service Report

C.9.4.2. End of the Service Year Report

C.9.5 SPECIAL REPORTS

C.9.5.1 Emergency Reports.

C.9.5.2. Collision Reports.

C.9.5.3. Other Reports.

C.9.6. VEHICLE DATA AND MAINTENANCE FILES

C.9.7. PAYMENT FOR SERVICES

C.9.7.1. Monthly Payments.

C.9.7.2 Accounting and Reporting Standards

C.10. QUALITY OF WORK, BUS QUALITY AND INSPECTIONS, EMPLOYEE PERFORMANCE

C.10.1. COMPLAINTS

C.10.2. QUALITY ASSURANCE AND PERFORMANCE PLAN

C.10.2.1 Performance Inspection by the Government

C.10.3 OPERATIONAL HOURS ALLOCATION PLAN

C.10.4. SAFETY AND SAFETY TRAINING PROGRAM

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C.10.4.1 Safety

C.10.4.2. Safety Training and Refresher Training

C.11. PHYSICAL SECURITY

C.11.1. GOVERNMENT FACILITIES AND EQUIPMENT

C.11.2. MEDIA CONTACT AND BUS PASSENGERS

C.11.3. SURVEYS OF BUS PASSENGERS

C.12. LOST AND FOUND

C.13 POST AWARD CONFERENCE AND QUALITY CONTROL PLAN SUBMISSION

Document No.

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Document Title

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SHUTTLE BUS SERVICE

SECTION C – PERFORMANCE WORK STATEMENT

C.1. OVERVIEW AND DEFINITIONS

C.1.1. OVERVIEW: Transit System and Parking Management

The National Park Service (NPS) at Bryce Canyon National Park (BRCA) has provided the Bryce Canyon Shuttle (BCS) as operated by government contract, since the year 2000. Currently BRCA hosts over 2.5 million visitors and the ridership is

~800,000. Those numbers are anticipated to increase by 2% per year. The common denominator for this firm, fixed price, 10-year service contract (5 base years, with 5 option years) is the Operation Hour (see definitions below). NOTE: All terms beginning with capital letters are defined in the definitions section C.1.2 DEFINITIONS. The base requirement for this contract includes Elements A and B, described below. This contract also has 4 contract option lines

Contract Requirement Element A

The Contractor must provide, maintain, and operate the fleet of shuttle buses, following the 15-mile, 15-stop, out-and-back route established by the NPS. Ten of the 15 stops occur inside BRCA with the remaining 5 stops being in the gateway community of BCC.

Through a separate agreement with Bryce Canyon City (BCC), the Contractor leases and operates the Shuttle Station, located 1 mile north of the park boundary. This facility includes restrooms, office space, a large parking lot, and an information window. In addition to this facility, 2 other kiosks serve as key points of contact for Park Visitors staying overnight in BCC. These facilities are not owned by the NPS but must be leased by Contractor from BCC. The Contractor will have the option of providing basic visitor services for all 3 of these facilities using their own staff (see Contract Option

#4).

Contract Requirement Element B

Additionally, the Contractor must recruit, hire, train, and manage a staff of parking attendants known as Transportation

Liaisons (TLs) to expertly manage BRCA’s most busy parking lots. The 3 most busy parking lots are Sunset Point, Bryce

Point, and Inspiration Point.

Four Contract Options

Option#1 “Rainbow Point Tour” adds a 2-3 times daily (depending on season), 3-hour narrated bus tour of BRCA’s southern overlooks.

Option#2 “Fairyland Point Express / Relief Bus” requires a bus to make 4 direct round trips per hour to Fairyland Point in the morning and function as a relief bus for the Shuttle Route in the afternoon.

Option#3 “Astronomy Festival” authorized an extra 100 Operational Hours to provide shuttle service for attendees of Bryce

Canyon’s 4-night annual Astronomy Festival.

Option#4 “Visitor Services” includes staffing “Greeters” at the Shuttle Station and the 2 kiosks: one at Ruby’s Campground and at the other at the entrance to Ruby’s Inn lobby.

Route Maps and Ridership data are provided as attachments in Section J of the solicitation. Additional information about the park, past and current shuttle operations, can be researched at www.nps.gov/brca.

http://www.nps.gov/brca

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C.1.1.2. Purpose

The Bryce Canyon Shuttle’s (BCS) primary purpose, and this contract’s element A, is to provide park visitors, with mass-transit access to the most popular overlooks/trailheads within Bryce Canyon National Park (BRCA), while simultaneously alleviating parking congestion at those same locations. Riding the BCS is not mandatory. However, the qualitative goal of this contract is to provide such excellent visitor transportation and management services, that Park Visitors will be glad they choose to park their cars and RVs exterior to BRCA, or at their overnight stay locations within the park, and used the BCS instead.

Element B of this service contract is to provide parking lot attendants with advanced customer service skills to staff the park’s most busy parking lots. Known as Transportation Liaisons, these individuals work closely with bus drivers, dispatchers, and park rangers to avoid having to temporarily close parking lots as they approach capacity. Success in this endeavor is measured by how efficiently buses of the Bryce Canyon Shuttle can navigate these 1-way, loop parking lots.

Whenever shuttles are significantly delayed in loading and unloading riders, the whole park suffers. In worst case scenarios, temporarily closing parking lots to visitor vehicles is the only way to keep the shuttle system working efficiently.

Closing one or more parking lots to visitor vehicles puts increased pressure on the other parking areas. On busy holiday weekends, sometimes there is no choice but for the entire park to become restricted to “Shuttle Only” access for a few hours in the afternoon. A contractor who can manage and coordinate both of these elements effectively, creates tremendous value to the NPS and the Park Visitors we serve.

C.1.1.3. Objectives

The Contractor shall operate The Bryce Canyon Shuttle (BCS) 7-days per week, including all holidays from April thru

October, by providing, maintaining, and overseeing:

a) A right-sized fleet of shuttle buses capable of:

- accommodating 60 riders per bus with seating for a minimum of 35,

- safely navigating the 15-mile, 15-stop, out-and-back Shuttle Route, in less than 60 minutes,

- ensuring that headways average less than 10-minutes during the peak hours of peak season,

- ensuring that headways average 15-minutes during off-peak hours and during the shoulder seasons,

- enhancing the national park experience by minimizing both vehicle emissions and noise pollution.

b) An agreement with Bryce Canyon City (BCC) for the use and operation of the Shuttle Station and information kiosks at

Ruby’s Inn and Ruby’s Campground.

c) A workforce of professional and courteous parking attendants known as Transportation Liaisons who improve the efficiency of the BCS by:

- redirecting motorists to less busy parking lots where they can board shuttles to continue their visit,

- discouraging motorists from impeding flow by circling, or stalking the departure of others,

- reporting parking violations, fender benders, medical emergencies or issues necessitating action by Law Enforcement

Rangers.

d) Accurate and actionable ridership data collection with real-time publishing as provided by an advanced telematics system so that Contractor, NPS, and Park Visitors can all monitor current conditions of the BCS and thus add efficiency to the system by making informed choices. An example of this public-facing side of this contract-required technology can be reviewed at www.brycecanyonshuttle.com.

e) Employee training specific to all of the job descriptions above, emphasizing technical skills and safety, as well as customer service training to create a workforce united in the common cause of providing competent, professional, and courteous service to park employees, park partners, and especially Park Visitors.

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C.1.1.4. Partnership

The Contractor’s On-Site Operations Manager is a key member of the park community and is expected to attend and participate in meetings hosted by BRCA Superintendent as facilitated by the COR, especially those where decision making pertains to and/or can benefit from the involvement of the BCS.

C.1.2. DEFINITIONS

The following words are defined based on their relevance to the Bryce Canyon Shuttle (BCS) and the service contract that authorizes and guides its operation.

Backcountry Hiker – Usually a hiker of advanced ability who is exploring the most remote sections of BRCA by hiking the more primitive trails in the park. Staying overnight in the backcountry requires a backcountry permit which can only be issued by the NPS. Operating Contract Option#1 “Rainbow Point Tour” requires the Contractor to allow Backcountry

Hikers to make pick-up and drop-off bookings for trailheads along Rainbow Point Tour route.

Bryce Canyon City (BCC) – Small gateway community, located on the north central boundary of Bryce Canyon National

Park and where the headquarters (aka Shuttle Station) for the Bryce Canyon Shuttle is located.

Bryce Canyon National Park (BRCA) – World famous, small, but diverse national park featuring unique and colorful limestone pillars of rock known as hoodoos. BRCA is the 2nd most visited national park in Utah and, like many such locations, is made vulnerable by its popularity.

Contracting Officer (CO) – A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contracting Officer Representative (COR) – NPS-designated individual authorized by the CO to inspect the Contractor’s performance and other delegations as assigned.

Federal Acquisition Regulation (FAR) – Provides uniform policies and procedures for acquisitions by executive agencies of the federal government.

Headway – Time elapsed between bus arrivals at any given stop along the Shuttle Route.

Inspection – Examining and testing supplies or services to determine whether they conform to contract requirements.

National Park Service (NPS) – Established in 1916, the NPS is the federal custodian of all our nation’s federal parks and monuments. It has the responsibility of preserving and protecting the environmental and cultural values of our national parks, allowing for “the enjoyment of the people in a manner and by such means as to leave them unimpaired for future generations.”

Off-peak Hours – 8:00 am to 10:00 am and 5:00 pm to 8:00 pm: These are the time windows during Peak Season schedule when ridership demand requires equivalent capacity of (5) 40-ft buses running the route simultaneously. Ridership is higher than for Shoulder Season but less than Peak Hours.

Operational Hour – Fundamental unit of measure used in both Elements and all 3 Contract Options, upon which pricing, ridership, and other quantities of service are based. Note that the keyword ‘operational’ literally means when buses are in motion or Traffic Liaisons are working parking lots. The NPS will not directly compensate the Contractor for training hours, vehicle maintenance, lunch breaks, warming-up buses before they go on shift, or cleaning buses after they go out-of-service. All of those essential expenses and any others incurred by the contractor over the course of a service year, must be incorporated into the price bid for that type of Operational Hour, before those costs can be compensated by the government.

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Operational Season – Time period when Bryce Canyon Shuttle is transporting passengers along The Shuttle Route

(Element A) and when Transportation Liaisons are staffing parking lots (Element B). Ideally this is from 1st Friday in April through the last Sunday in October but may be reduced by unseasonably late or early snowfall.

Park Visitors – Tourists visiting Bryce Canyon.

Peak Season – Calendar window of 2nd Friday in May through 3rd Sunday in September when shuttle service runs from

8:00am to 8:00pm. Ridership demand requires the minimum equivalent of (7) 40-ft buses running the route simultaneously during the Peak Hours of 10:00am through 5:00pm, with (5) 40-ft buses sufficient for minimum service in the morning and evening hours.

Peak Hours – 10:00am to 5:00pm time-window during Peak Season where a significant increase in ridership, necessitates a minimum of (7) 40-ft buses running the route simultaneously.

Performance Plan – Contractor’s system to control the equipment, systems, or services so that they meet the contract requirements.

Performance Standard – An acknowledged measure of comparison.

Proposal Submission – Collection of documents, as specified in Section L, that comprises a prospective contractor’s entire proposal and price-bid in response to a solicitation for contracted work.

Relief Bus – The Relief Bus as directed by dispatch, short-circuits the Shuttle Route to alleviate ridership congestion at stops that are overflowing. It is the afternoon re-tasking of the same vehicle used to fulfill the morning runs of the Fairyland

Point Express bus (Option #2).

Root Cause Analysis – The investigative process where preceding events or conditions are studied to determine which ones contributed to the occurrence of a safety violation or an incident like a motor vehicle accident.

Shuttle Route – The specific 15-mile, 15-stop route that is the primary element of this contract. This is NOT to be confused with the Rainbow Point Tour, Contract Option #1, which is a formal narrated bus tour and not a shuttle service.

Shoulder Season – Two calendar windows: Start of season, 1st Friday in April (exact date may vary due to snow and timing of Easter Holiday) through 2nd Thursday in May; and 3rd Monday in September, through the end of season, last Sunday in

October (exact date may vary due to snow). Headway requirements dictate a minimum of (4) 40-ft buses running the route simultaneously from 8:00am to 6:00pm.

Shuttle Station – Located in BCC, UT this facility is approximately one mile north of the Bryce Canyon boundary and 2 miles north of the Bryce Canyon Visitor Center. The Shuttle Station includes a single building consisting of a small business office, a dispatch office, public restrooms, visitor information window, and a covered waiting area for riders. The associated parking lot has 2 paved acres and an additional acre as gravel.

Telematics – “Smart” bus management system that includes Automatic Vehicle Locator (AVL), automatic ridership counting of entry and exits, geo-fencing, and a public-facing smart-device application that allows park visitors to monitor where buses are along the route (with ETAs) and their real time capacities.

Transportation Liaisons – Parking Attendants who excel in customer service and situational awareness so as to improve the efficiency of the BCS either by temporarily closing busy parking lots to visitor vehicles, or ideally, just rerouting motorists to less busy locations where they can park and then ride the BCS.

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C.2. – TRANSIT INFORMATION –ROUTE, SCHEDULE, CHANGES, EMERGENCY CHANGES

C.2.1. TRANSIT SERVICE

C.2.1.1. General

The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to provide the transit service as defined in this Performance Work Statement (PWS), and in accordance with the laws, regulations, codes, etc. The one exception is that the NPS will loan ~4 NPS radios to expedite emergency communication between the NPS and the Contractor’s dispatch office, the Manager, and the lead Transportation Liaison.

C.2.2. ROUTE DESCRIPTIONS AND OPERATIONAL DETAILS

C.2.2.1. Element A: The Shuttle Route Element A: The Shuttle Route begins at the Shuttle Station. From there the buses follow this route :

- In Bryce Canyon City (four stops traveling northward before looping back south):

o Ruby’s Old Town (row of curio shops), o Bryce Canyon Grand Hotel, o Ruby’s Inn, and o Ruby’s Campground

- Inside Bryce Canyon National Park (south to Bryce before looping back north):

o Bryce Canyon Visitor Center, (1 of 2 key bidirectional stops allowing riders to transfer to buses heading the other direction and thus short-cutting the route) o Sunset Campground (the other bidirectional stop) o Bryce Point (after climbing 0.5-mile, 6.1% grade - steepest section of the route arriving at 8,309 ft above sea level) o Sunset Campground, o Bryce Canyon Lodge, o Sunrise Point o Bryce Canyon Visitor Center (before exiting the park).

Each bus needs to complete this 15-mile circuit in less than 60-minutes with 8-10-minute “headways” during Peak Season.

C.2.2.2. Option #1: Rainbow Point Tour The Rainbow Point Tour is specifically a tour (riders stay with the same bus for the duration of the trip) of BRCA’s southern overlooks that are not part of the normal Shuttle Route. This bus also provides the service of pick-up and drop-off for Backcountry Hikers.

When awarded this option, the Contractor is required to dedicate to this daily activity, a motor coach or equivalent for transporting a minimum of 45 seated passengers. Between the Friday immediately preceding Memorial Day and through

Labor Day, the Rainbow Point Tour makes 3 trips per day with departures at 8:00am, Noon, and 4:00pm. Otherwise, this tour departs twice daily at 9:00am and 1:00pm.

Critical to the performance of this option is that this 3-hour bus tour comes with an educational, and live narration provided by the driver or an on-board guide. The NPS will NOT provide a script for this narration. Research, writing, memorization, and delivery of these presentations will be the responsibility of the Contractor and/or his employees appropriately skilled or trained in these talents. The COR or designees such as BRCA’s NPS “interpreters” [aka naturalists or guides] will periodically audit these narrated tours providing coaching comments to the Contractor to improve accuracy and overall quality.

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As with the Shuttle Route, this tour starts in BCC at the Shuttle Station and then also picks up reservation-holding riders at the Visitor Center and these overnight stay locations in this sequence:

- Grand Hotel,

- Ruby’s Inn,

- Ruby’s Campground,

- Visitor Center,

- Bryce Canyon Lodge,

- and Sunset Campground.

The actual tour begins after the bus continues south from Sunset Campground and makes the following stops sequenced below.

- Rainbow Point

- Ponderosa Canyon*

- Agua Canyon

- Natural Bridge

- Farview Point

- Whiteman Bench*

- Swamp Canyon*

* These locations are “Whistle Stops” for Backcountry Hikers, who upon booking their Rainbow Point Tour, indicated they wished to be either picked up or dropped off at these trailheads. Otherwise the driver does not need to stop at these locations.

The duration at each stop is at the driver’s discretion but should be sufficient for all riders to disembark, enjoy the view, takes some pictures, or use restrooms where provided (Rainbow Point and Farview Overlooks).

Additionally, drivers of the Rainbow Point Tour can make brief unscheduled stops to take advantage of wildlife viewing at designated pull-outs (as defined as having a paved/concrete surface with an concrete curb) large enough for the entire bus to fit to the right of the fog line. For traffic safety reasons, riders will NOT be allowed to disembark at any such locations unless they are specifically named as a geographic location in the Bryce Canyon Brochure or Newspaper. These unscheduled stops are ONLY allowed as part of the Rainbow Point Tour.

Rainbow Point Tour Reservations

The Rainbow Point Tour is a “reservation-only” experience. Advance reservations will be made available at www.recreation.gov.

Reserved Tickets

Finally, for the accommodation of Backpackers needing the Rainbow Point Tour for drop-off and/or pick-up trailhead-services, and to accommodate “walk-ins” (aka “same-day bookings”), a small reserve of 5-10 tickets, (adjusted as

Contractor’s experience dictates what is optimal), will be held in reserve so that they can only be booked 48-24 hours prior to the corresponding Rainbow Point Tour’s departure time.

C.2.2.3. Option #2: Fairyland Point Express / Relief Bus When this Contract option has been awarded, the BCS must dedicate an additional bus to provide express service from the

Bryce Canyon Visitor Center’s Overflow Parking Lot to Fairyland Point from 8:00am to Noon. Fairyland Point includes an important trailhead and a scenic, secluded overlook. Geographically, this location lies fully 1-mile east of the park’s main road corridor and therefore cannot be included in the Shuttle Route without significantly increasing headways. This 4.5-mile round-trip circuit should be completed an average of 4 times per hour.

In the afternoon, 1:00 – 5:00pm, this same bus functions as a Relief Bus. Until needed, the driver strategically positions this bus, out of sight of the public (to minimize confusion), near the center of the Shuttle Route, waiting for specific instructions from dispatch. By monitoring the telematics, communicating with other drivers or the TLs, the dispatcher will then send this

Relief Bus directly to stop locations along the Shuttle Route that are overflowing with potential riders. After making this http://www.recreation.gov/

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Page first relief pick-up, the Relief Bus continues along the Shuttle Route normally. After the bus becomes empty or when and where time-correction pauses, or other bus doubling-up opportunities allow for the Relief Bus to move its passengers to another bus with sufficient room, it can then return to its staged position to await another relief assignment.

C.2.2.4. Option #3: Astronomy Festival When this 100-Operational Hour, Contract Option has been awarded, the BCS provides nighttime (8:00pm to 1:00am) shuttle service in support of the Bryce Canyon Astronomy Festival. This well attended 4-night event is usually scheduled for a Wednesday through Saturday closest to the New Moon in June. Each night, five buses from the regular Shuttle Route, run a similar version of the Shuttle Route (excluding Bryce, Inspiration, and Sunset Point). For this event, the purpose of the

BCS is to transport astronomy enthusiasts (~1000 each night) from their overnight stay locations in both BCC and the park itself, to 3 different presentation venues inside the park (Bryce Canyon Lodge, North Campground Amphitheater, and Bryce

Canyon Visitor Center). Upon the conclusion of these 3 simultaneous presentations (with staggered start and end times), buses then transport attendees to where the telescopes are set up in a primitive gravel parking lot, just outside of the NPS boundary on the canyon rim, due east of BCC. As stargazers become cold, tired, or satiated, they return via shuttle to their overnight stay locations.

The telescope location lies at the end of 0.70 miles of well-maintained and mostly flat gravel road. Buses must traverse the last section of this gravel approach with their headlights off. Instead, drivers must rely on running / parking lights only so as not to ruin the stargazing experience with light pollution. For that reason, Ebenezer’s Barn and Grill (which on the keynote speaker is the only pre-stargazing presentation venue), is the “no private vehicles beyond this point” location where stargazers must ride the BCS to reach the telescope field. Even those with valid handicapped placards or license plates are encouraged to ride the buses so that only experienced drivers are approaching the location without full headlights.

C.2.2.5. Route Exclusions

Buses used in the operation of the BCS can only operate within the boundaries of BCC and BRCA, and along State Route

63 which traverses a small strip of Dixie National Forest land connecting the two. The only standard exception (not requiring additional approval) is traveling for the strict purposes of repair, maintenance, or upgrade work that is unavailable in BCC. Otherwise, the COR must be notified in writing of any out-of-contract use, 2 weeks prior. This notification must also include an assurance that no Contract Elements nor any awarded Contract Option(s) will be negatively impacted by the vehicle(s) temporary absence. See additional terms for Out-of-Contract use below.

BCS must observe all state and federal traffic rules. BCS must observe any temporary closures or detours as dictated by the

NPS, other than those resulting from the temporary closure of the most popular parking lots as managed by the TLs and for the exact purpose of making shuttle bus navigation of those parking lots more efficient.

BCS is not allowed to operate on the paved Shared Use Path (BRCA’s bicycle path) or any dirt or gravel roads inside

BRCA except in emergency and at the direction of the NPS. NOTE: when Option#3 “Astronomy Festival” is awarded, BCS will be REQUIRED to operate on the 0.70 miles of gravel road in BCC that terminates at the telescope field.

Stopping in designated pull-outs, as described above in the Rainbow Point Tour, Contract Option #1, is NOT allowed for

Contractor’s buses operating the Shuttle Route because it is certain to negatively impact approximating the Route Schedule.

Unless directed otherwise by the NPS, BCS buses must use the Shuttle / Emergency Lane when passing through the entrance station adjacent to the Bryce Canyon Visitor Center.

Due to the small size of the Paria View parking area, that dead-end spur section of road is entirely off-limits to all shuttles and buses, except in the event of an unforeseen emergency and at the direction of the NPS.

C.2.3. ROUTE SCHEDULE

C.2.3.1. Schedule Adherence

The Contractor shall develop and submit a Route Schedule on an annual and seasonal (Shoulder Seasons or Peak Season) basis, due 1-month prior to start of service each season. Adhering to a strict stop-schedule is not nearly as important as

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Page providing enough capacity per operational hour to reduce the number of visitors left waiting at any stop for a second bus.

Nevertheless, the following conditions must be satisfied daily.

● The Shoulder Season daily hours of operation for the Shuttle Route are 8:00 AM to 6:00 PM.

● The Peak Season daily hours of operation for the Shuttle Route are 8:00 AM to 8:00 PM.

● Start time of 8:00 AM means that the first shuttle departs the Shuttle Station fully ready for service promptly at 8:00

AM.

● End time of 8:00 PM (or 6:00 PM during Shoulder Season) means the last northbound (aka “returning”) bus CANNOT leave the Bryce Canyon Visitor Center before 8:00 PM (or 6:00 PM during Shoulder Season).

● Headways must not exceed 10 minutes during the Peak Hours of Peak Season.

● Headways must average 15 minutes during Off Peak Hours of Peak Season, and during the Shoulder Seasons.

● Shuttle Route must be followed precisely, all stops included and in the designated sequence except in emergencies, otherwise directed by the NPS, or when either Option #2 “Fairyland Point Express / Relief Bus” or Option #3

“Astronomy Festival” has been awarded, and then ONLY in ways specified under those Contract Options (see above).

C.2.3.2. Period of Performance and Operational Season

This Service Contract consists of 5 base years, followed by up to 5 additional option years. Each service year is a 12-month period of performance. The Operational Season is when the BCS is transporting passengers along the Shuttle Route

(Element A) and when Transportation Liaisons are staffing in parking lots (Element B).

The target start dates for each season (but may be reduced by unseasonably late or early snowfall) are:

- Spring Shoulder Season, 1st Friday in April continuing through 2nd Thursday in May.

- Peak Season, 2nd Friday in May continuing through 3rd Season in September.

- Fall Shoulder Season, 3rd Monday in September continuing until end of the Operational Season

- Operational Season ends last Sunday in October.

Option #1: “Rainbow Point Tour” also has the same ~213-day season as Elements A & B. However, its season of increased service (going up from 2 trips per day to 3 trips per day) only extends from the Friday before Memorial Day through Labor

Day.

Option #2: “Fairyland Point Express / Relief Bus” only operates from the Friday before Memorial Day through Labor Day.

Option #3: “Astronomy Festival” Operational Season is only 4-nights long and usually, but not always, scheduled for the

Wednesday through Saturday closest to the New Moon in June.

Option #4: “Visitor Services” Operational Season is the same as Elements A & B with Shuttle Station ticket window having extended hours during Peak Season.

The Contractor may operate fleet up to 1 week after the end of the Operational Season as part of winterizing the fleet or testing new vehicles or equipment, provided that the vehicles’ reader boards clearly indicate “Out of Service.” Similarly, the

Contractor will be granted up to 2 weeks in advance of the April start date to road test drivers, and fleet along the established routes, provided that electronic reader boards also clearly state buses are “Out of Service” while doing so.

As per the definition of Operational Hour, any expenses incurred by the contractor outside of the Operational Season, will

NOT be directly compensated. It is the Contractor’s responsibility to accurately model these opening and closing expenses

(e.g. hiring, training, staffing, winterizing and de-winterizing fleet and buildings. etc.) and “roll them into” the Operational

Hour price that is presented to the NPS in the original bid.

C.2.4 SHUTTLE BUS VEHICLES AND TRANSPORTATION EQUIPMENT

C.2.4.1. General

The Contactor shall provide and maintain all vehicles necessary for the accomplishment of services for this contract including buses. Fleet size must meet the minimum equivalent of the Peak Hours of Peak Season of Element A, which is (7)

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40 ft buses with seating for 35 passengers and an additional standing room for 25. The contractor must also have 1 additional bus of the same size, immediately able to stand-in for any vehicle needing repair or otherwise even temporarily inoperable (e.g., flat tire). Note that Contract Options #1 and #2 both require at least 1 more bus. The

Contractor shall provide a detailed description of all buses the contractor intends to utilize to provide this service.

The following information must be provided:

a) Length

b) Width

c) Height

d) Wheelbase

e) Ground clearance

f) Turning radius

g) Floor height

h) Axle weight ratings

i) Gross vehicle weight

j) Seating capacity

k) Size of windows

l) Combined seating and standing capacity

m) Diagram of seating arrangement

n) Location of wheelchair lifts and bike racks

o) Location of exhaust pipe

p) Fuel type

q) Age of vehicle

r) VIN and current mileage on vehicle

s) Photos of proposed buses, trailers, and any related equipment.

C.2.4.2 Specifications and Operations Requirements

The buses shall be:

a) New, used or leased and/or a fleet comprised of a mixture of those. New equipment should have a life expectancy for the term of the contract and used or leased equipment should be within 4 years of age and under 400,000 miles of service when entering service under the contract. The contractor should provide a detail shuttle fleet plan, detailing the initial fleet at the start of the contract, any proposed replacement of shuttles during the contract, and any major overhaul or rebuilding plans for the fleet during the contract. The contractor should strive to have some uniformity in the proposed fleet. The contractor shall submit, as part of the proposal, a detailed description of the proposed fleet which includes the information noted below, of all shuttle vehicles.

a) Manufacturer

b) Length

c) Width

d) Height

e) Wheel base

f) Ground clearance

g) Turning radius

h) Floor height

i) Axle weight ratings

j) Gross vehicle weight

k) Seating capacity

l) Size of windows

m) Combined seating and standing capacity

n) Diagram of seating arrangement

o) Location of wheel chair lifts and bike racks

p) Location of exhaust pipe

q) Fuel type

r) Age of vehicle

s) VIN and current mileage on vehicle

t) Photos of proposed shuttle vehicles, trailers, and any related equipment.

b) A single vehicle 40 ft or longer having a capacity of at least 35 seated passengers, with standing room for a minimum of 25 more. The Contractor may add trailers to the main vehicle, or use articulating buses to increase seating and standing capacity. In general, preference will be given to proposals featuring vehicles with higher rider capacity provided they simultaneously meet the other criteria listed here.

c) Capable of navigating the shuttle route safely.

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d) Able to operate on diesel fuel, battery electricity, or other locally-available energy source.

e) Must be fully compliant or exceed EPA highest Emissions Standards (e.g., Tier 3 standards that, at the time of this writing, are still under review by the new Administration) for class of vehicles proposed. All other things being equal, selection preference will be given to vehicles with the lowest rated emissions.

f) If using diesel engines, they must be capable of rapid restart so they can be turned off while loading and…