ATTACHMENT_2-_PAST_PERFORMANCE_SURVEY.docx

ATTACHMENT 2:

BUREAU OF LAND MANAGEMENT WYOMING

Past Performance Survey for Paper Shredding Services

PAST PERFORMANCE QUESTIONAIRE

The evaluation will use the following rating system:

1. The attached questionnaire shall be utilized in the evaluation process of each past performance evaluation. After each factor has been rated in a particular section the evaluator will assign an overall risk rating to the section. The following criteria shall be considered when rating each part of the questionnaire:

Exceptional (E) Performance meets all or exceeds many of the contractual requirements. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good (VG) Performance meets all or exceeds some of the contractual requirements. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory (S) Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal (M) Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective.

Unsatisfactory (U) Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Unknown (N/A) Did not observe performance in this area.

2. Please respond to the following questions regarding the contractor’s past performance. For all ratings, please provide a narrative explaining how the contractor either exceeded your requirement or how the contractor failed to meet your requirement. If the contractor had problems in a specific area, but you determined them not to have had an impact to the mission, please state such in your narrative remarks.

Identification

a. Contractor’s Name: ________________________________________

b. Contract Number: _________________________________________

c. Program Title: _____________________________________________

e. Period of Performance: ______________________________________

f. Total Contract Dollar Value (as of this date): _____________________

g. Total Number of Contractor Personnel (as of this date): ____________

h. Brief Description of Contracted Item(s) or Service(s):

2. Please respond to the following questions regarding the contractor’s past performance. For all ratings, please provide a narrative explaining how the contractor either exceeded your requirement or how the contractor failed to meet your requirement. If the contractor had problems in a specific area, but you determined them to have not had an impact to the mission, please state as such in your narrative remarks.

a. How would you rate the contractor’s overall performance in terms of quality, timeliness, professionalism, and courtesy?

Narrative:

b. How would you rate the overall quality and reliability of the service performed by the contractor?

Narrative:

c. How would you rate the offeror’s emphasis on customer satisfaction?

Narrative:

d. How would you rate the contractor’s equipment used for service provided?

Narrative:

e. Please rate the contractor’s effectiveness in managing and resolving problems.

Narrative:

f. Please rate the contractor’s overall compliance with the contract terms and conditions.

Narrative:

g. Delivery Schedule: How well did the contractor meet required schedule?

Narrative:

h. How well did the contractor plan for and execute quality control?

Narrative:

i. How effective was the contractor in identifying and resolving problem areas?

Narrative:

j. How effective is the contractor’s local management team and were they effective in hiring qualified and experienced employees?

Narrative:

k. If applicable, did the contractor effectively manage the Small Business subcontracting plan?

Narrative:

l. If applicable, did the contractor successfully meet established Small Business subcontracting plan goals?

Narrative:

Narrative:

n. Based on your judgment of the contractor’s performance; would you award the contractor another service contract?

|_| Yes (please explain) |_| No (please explain) Narrative:

o. What were the contractor's strong points, if any, and what did you like best about their performance?

Narrative:

p. What were the contractor's weak points, if any, and what did you like least about their performance?

Narrative:

q. Please rate overall customer satisfaction with the contractor's performance.

Narrative:

3. The following information will help us track the responses received, as well as resolve whatever differences may arise between your perception of the contractor’s performance and the contractor’s perception of their performance.

a. Evaluator’s Name:

b. Title:

c. Telephone Number:

d. Organization, Office Symbol, and Address:

e. Length of involvement in the contract:

f. Date of questionnaire completion:

4. Again, thank you for your time and effort in assisting us with our requirement.

5. Please provide narrative explanations for each answer. If more space is needed, please use the back of this questionnaire, or attach additional sheets of paper. Please identify the performance area if additional information is provided.

6. You are urged to supplement your knowledge of the contractor’s performance with the judgment of others in your organization. In addition to completing the attached questionnaire Shredding Services we solicit your comments on other similar programs for which your organization has contracts with this contractor.

7. Please return the completed questionnaire to Bureau of Land Management, Attn: Heather Skalet, by email to hskalet@blm.gov. Not to arrive later than 2:00 PM MT May 24, 2024.

Heather Skalet Contracting Specialist