Billings Field Office Recreation Site Vault Latrine Cleaning Services Page 1

Bureau of Land Management Billings Field Office Recreation Sites

Vault Latrine Cleaning Services Performance Work Statement

Bureau of Land Management

Billings Field Office Eastern District

Billings Field Office Recreation Site Vault Latrine Cleaning Services Page 2

101 Project Scope

101.1

A. Scope of Work

This custodial services contract calls for regularly scheduled maintenance, including basic cleaning services for vault latrines at Acton Recreation Area, Shepherd Ah Nei OHV, Shepherd Horse Area, Four Dances Natural Area, and Sundance Recreation Area. The Contractor shall provide all management, tools, equipment, labor, supplies, and incidentals necessary to ensure custodial services are performed at the sites mentioned above. This contract will be for one base year with two option years.

101.2

B. Recreation Sites

The following is a list of the recreation sites that this custodial services contract applies to. The locations of each of these sites shall be included in an Attachment.

1. Acton Recreation Area

2. Shepherd Ah Nei OHV Area

3. Shepherd Ah Nei Horse Use Area

4. Four Dances Natural Area

5. Sundance Recreation Area (2 latrines)

101.3

C. Recreation Sites Visits per Week

Recreation Site Service Visit Rate Total Visits per Contract

Period Acton Recreation Area

April 1-May 30th Bi-weekly/Twice Per month June 1-Oct 31 weekly/ Four times per month

120 (24 per year)

Shepherd Ah Nei OHV Area

April 1-May 30th Bi-weekly/Twice Per month June 1-Oct 31 weekly/ Four times per month

120 (24 per year)

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Shepherd Ah Nei Horse Area

April 1-May 30th Bi-weekly/Twice Per month June 1-Oct 31 weekly/ Four times per month

120 (24 per year)

Four Dances Natural Area April 1-May 30th Bi-weekly/Twice Per month June 1-Oct 31 weekly/ Four times per month

120 (24 per year)

Sundance Recreation Area April 1-May 30th

Bi-weekly/Twice Per month

June 1-Oct 31 weekly/ Four times per month

120 (24 per year)

Sundance Recreation Area Latrine Two

April 1-May 30th Bi-weekly/Twice Per month June 1-Oct 31 weekly/ Four times per month

120 (24 per year)

102 Description of Work

102.1

A. Basic Cleaning Services

The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance

Work Statement.

1. Basic Cleaning Services; Vault Toilets Exterior wall surfaces at vault toilet locations, including Acton, Shepherd, Four Dances, and Sundance, should be washed whenever noticeable dust or dirt is present.

This ensures the sites remain visually appealing and hygienic for visitors.

Additionally, thorough cleaning must be performed every two weeks from April 1 to May 30, and weekly from June 1 to October 31 at these sites. The interior of each vault toilet shall be thoroughly cleaned during each recreation site visit. Cleaning shall include, vault pumping, removal of all human waste from the inside/outside the toilet, removal of trash and other debris in and around the building, completely refilling the toilet paper. Floors swept and pressure washed, sprayed with sanitizing solution. Remove all non BLM stickers, clean building interiors, including walls, partitions, windows, pipe chases and ceilings. Remove all mildew, webs and insect nests.

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• Toilet paper racks shall be completely refilled with paper, and partial rolls shall be left for use on the wall bar above the racks.

• Hand sanitizer dispensers should be refilled with new bags of sanitizer when bags are empty. Dispensers need to be checked each service for replacement.

The contractor shall report to the Government any significant damage to any facility that offers a safety hazard, compromises the functional operation of a facility, or seriously degrades the visual quality of a recreation site.

Safety and functional hazards shall be reported within 24 hours of any site visit. Visual problems shall be reported within 3 calendar days of any site visit.

Damage shall be reported to Jenny Alexander or Alex Nancarrow

Jenny Alexander Outdoor Recreation Planner

(406) 896-5248 jalexander@blm.gov

Alex Nancarrow Outdoor Recreation Planner 406-896-5223 hnancarrow@blm.gov

This procurement requires the use of biobased products. . For more information on the biobased program and to locate biobased products go to: http://www.biopreferred.gov.

The contractor shall report to https://www.sam.gov, with a copy to the Contracting Officer, on the product types and dollar value of any biobased products in USDA-designated product categories purchased by the Contractor during the previous Government fiscal year, between October 1 and September 30; and submit this report no later than—October 31 of each year during contract performance; and at the end of contract performance.

2. Recording of Service Visits

A Record of Service Visit form will be provided by the Government, this will be submitted at the time of each payment request. This form will have the name and phone number of the service provider, the date, the start and end time service was performed, and the recreation site.

mailto:jalexander@blm.gov http://www.biopreferred.gov/

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102.2

A. Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives. The performance standards briefly describe the minimum acceptable levels for each requirement.

These thresholds are critical to successful performance of the contract requirements.

102.3

B. Performance Standards Table 1

Performance Objective

Performance Standard Statement of Work

(SOW)

Acceptable Quality Levels

Method of Surveillance

Basic Cleaning Services - Vault Toilets

Vault toilet interiors at Acton, Shepherd, Four Dances, and Sundance sites must be thoroughly cleaned every two weeks from April 1 to May 30, and weekly from June 1 to October 31, using pressurized water washing. Cleaning tasks include removing all human waste from the toilet seat riser (inside and outside), sweeping and pressure washing the floors, refilling toilet paper racks with paper, and placing partial rolls on the wall bar above the racks. All non-BLM stickers must be removed, and building interiors—including walls, partitions, windows, pipe chases, and ceilings—should be cleaned. Additionally, mildew, webs, and insect nests must be eliminated, and exterior wall surfaces should be washed when noticeable dust or dirt is present.

See SOW 102.1-1

95% of all facilities meet the

Standards.

Periodic/random, observations, and complaints

Personal Appearance and Equipment

The Contractor, and all employees, shall dress in a manner

See PWS 102.4

95% of all facilities meet the

Standards.

Periodic/random, observations, and complaints

Billings Field Office Recreation Site Vault Latrine Cleaning Services Page 6 appropriate to represent the interest of the Government.

Clothing must be properly fitting, clean, and free of tears or holes which may be offensive to the public. The Contractor’s service vehicle shall be cleaned on a regular basis, and must be free of major body damage, rust, and exposed primer surfaces; both front and rear bumpers shall be present. The service vehicle shall remain free of trash/debris accumulation, except during times of transporting recreation site trash bags and other debris to authorized dump locations. An ongoing or frequent lack of personal or equipment appearance shall be grounds for the termination this of contract.

102.4

C. Personal Appearance and Equipment

The Contractor, and all employees, shall dress in a manner appropriate to represent the interest of the Government. Clothing must be properly fitting, clean, and free of tears or holes which may be offensive to the public. The Contractor’s service vehicle shall be cleaned on a regular basis, and must be free of major body damage, rust, and exposed primer surfaces; both front and rear bumpers shall be present. The service vehicle shall remain free of trash/debris accumulation, except during times of transporting recreation site trash bags and other debris to authorized dump locations. An ongoing or frequent lack of personal or equipment appearance shall be grounds for the termination this of contract.

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103 Government Furnished Properties

103.1

A. Description

The Government will not furnish any equipment or supplies.

104 General Information

104.1

A. Period of Performance

The period of performance shall be one base period with four option years, to provide janitorial/maintenance services to recreation sites listed under Section 101.2. Sites are to be cleaned from April 1-October 31, NO services will be provided November 1-March 31.

Period of Performance

1. Base run from 06/15/2026 to 03/31/2028

2. Option Period 1 from 04/01/2028 to 03/31/2029

3. Option Period 2 from 04/01/2029 to 03/31/2030

104.2

B. Quality Control Plan

The Contractor shall develop and maintain a quality control plan, to ensure custodial and maintenance services are performed in accordance with commonly accepted commercial practices. The plan shall be submitted to the contracting officer for approval after award.

104.3

C. Quality Assurance

The government will evaluate the Contractor’s performance through the use of periodic/random observation and complaints from federal employees or the public.

ATTACHMENT I

QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD:

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SURVEY PERIOD: ___________________

SURVEILLANCE METHOD (Check): _____ Random Sampling

_____ 100% Inspection

_____ Periodic Inspection

_____ Customer Complaint

LEVEL OF SURVEILLANCE SELECTED (Check):

_____ Monthly

_____ Quarterly

_____ As needed

PERCENTAGE OF ITEMS SAMPLED DURING SURVEY PERIOD: ______ %

ANALYSIS OF RESULTS:

OBSERVED SERVICE PROVIDER PERFORMANCE MEASUREMENT RATE = ______%

SERVICE PROVIDER’S PERFORMANCE (Check): ____ Meets Standards

____ Does Not Meet Standards

NARRATIVE OF PERFORMANCE DURING SURVEY PERIOD:

PREPARED BY: ___________________________________ DATE: _____________________

ATTACHMENT II

QUALITY ASSURANCE MONITORING FORM –

CUSTOMER COMPLAINT INVESTIGATION

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SERVICE or STANDARD:

SURVEY PERIOD: ___________________

DATE/TIME COMPLAINT RECEIVED: _____________ ________ AM / PM

SOURCE OF COMPLAINT: _______________________________ (NAME)

_______________________________ (ORGANIZATION)

_______________________________ (PHONE NUMBER)

_______________________________ (EMAIL ADDRESS)

NATURE OF COMPLAINT:

RESULTS OF COMPLAINT INVESTIGATION:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: _____________ ______AM / PM

CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER:

RECEIVED AND VALIDATED BY:__________________________________________________

PREPARED BY: ___________________________________ DATE: _____________________