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14G0321R0001

Exhibits and Attachments

List of Attachments and Exhibits

Contract Documents

Exhibit A Labor Category Price Matrix Exhibit A-1 Labor Category Definitions

Attachment A Contractor Employee Non-Disclosure Agreement Attachment B (removed) Attachment D Wage Determinations (as applicable)

Solicitation Documents STEP 1 Documents

Attachment EXP Experience Case Study Form

Solicitation Documents STEP 2 Docs – not included In STEP 1

Attachment EXP Experience Case Study Form

Attachment C Pricing Ramped Up Price (RUP) Matrix

Attachment TO1 Task Order #1 – PWS/SOW Attachment TO2 Task Order #2 – PWS/SOW Attachment TO3 Task Order #3 – PWS/SOW

Attachment PPQ Past Performance / Past Performance Questionnaire

Exhibit A Labor Category Price Matrix Exhibit A-1 Labor Category Definitions

Attachment A Contractor Employee Non-Disclosure Agreement

(Employee NDA to be provided at contract award)

Attachment D Wage Determinations

Wage Determinations for any work location may be obtained at the betaSAM.gov website.

Reston, VA WD 2015-4282

Denver, CO WD 2015-5419

Other locations may be found at the website noted above.

https://beta.sam.gov/search/?index=wd&page=1&sort=-modifiedDate&sfm%5Bstatus%5D%5Bis_active%5D=true https://beta.sam.gov/wage-determination/2015-4282/17 https://beta.sam.gov/wage-determination/2015-5419/15

Attachment C Ramped Up Price Matrix

(excel file)

Attachment TO#1

Task Order #1 (Hosting) - Performance SOW

Attachment TO#2

Task Order #2 (Hosting) - Performance SOW

Attachment TO#3

Task Order #3 (Telecom) - Performance SOW

Attachment TO - Suppl

Attachment PPQ Past Performance

Past Performance Questionnaire

Exhibits and Attachments

Sheet1

USGS Solicitation 140G0321R0001 <Offeror Name - Fill - in >

EXHIBIT A - ORDERING PRICES BY LABOR CATEGORY

Hourly Rates, by Calendar Year

(Fully burdened rates)

LC# Labor Category Year 1 Year 2 Year 3 Year 4 Year 5

1 Applications Programmer

2 Applications Systems Analyst/Programmer - Intermediate

3 Applications Systems Analyst/Programmer - Senior

4 Business Process Consultant

5 Business Subject Matter Specialist

6 Business Systems Analyst - Intermediate

7 Business Systems Analyst - Senior

8 Business Systems Specialist

9 Client/Server Network Architect

10 Client/Server Support Analyst

11 Communications Analyst - Intermediate

12 Communications Analyst - - Senior

13 Communications Installer

14 Consultant

15 Data Architect

16 Data Communications Manager – Planning & Implementation

17 Data Entry Supervisor

18 Data Security Administration Manager

19 Data Security Analyst - Intermediate

20 Data Warehousing Administrator

21 Data Warehousing Analyst

22 Data Warehousing Programmer

23 Data Warehousing Project Manager

24 Data/Configuration Management Specialist

25 Database Administrator

26 Database Analyst/Programmer - Intermediate

27 Database Analyst/Programmer - Senior

28 Database Manager

29 Disaster Recovery Administrator

30 Disaster Recovery Analyst

31 Documentation Specialist - Intermediate

32 Documentation Specialist - Senior

33 Electronic Mail Coordinator

34 Engineering Subject Matter Specialist

35 ERP Business/Architectural Specialist

36 ERP Business Analyst - Intermediate

37 ERP Business Analyst - Senior

38 ERP Programmer

39 Graphics Specialist

40 Groupware

41 Help Desk Coordinator - Intermediate

42 Help Desk Coordinator - Senior

43 Help Desk Manager

44 Help Desk Specialist

45 Help Desk Support Services Specialist - Intermediate

46 Help Desk Support Services Specialist - Senior

47 Information Assurance Development Engineer

48 Information Assurance Engineer

49 Information Assurance Network Specialist

50 Information Assurance Systems/Network Specialist

51 Information Center Consultant

52 Information Center Specialist

53 Information Security Business Analyst

54 Information Services Consultant

55 Information Systems Auditor - Intermediate

56 Information Systems Auditor - Senior

57 Information Systems Training Specialist - Intermediate

58 Information Systems Training Specialist - Senior

59 Internal Communications Systems Consultant

60 IT Subject Matter Specialist

61 LAN Administrator - Intermediate

62 LAN Administrator - Senior

63 LAN Support Technician - Intermediate

64 LAN Support Technician - Senior

65 LAN/WAN Administrator

66 LAN/WAN Integrator

67 LAN/WAN/MAN Administrator

68 Network Control Technician

69 Network Engineer - Intermediate

70 Network Engineer - Senior

71 Network Operations Supervisor

72 Network Planning Analyst – Intermediate

73 Network Planning Analyst - Senior

74 Network Planning Manager

75 Network Systems Administrator

76 Network Systems Manager

77 Network/Hardware Support Technician

78 Operations Systems Manager

79 Operations/Network LAN Administrator

80 Operations/Technical Support Analyst

81 Operations/Technical Support Manager

82 PC Products Analyst

83 PC Systems Specialist

84 PC/LAN Management Analyst - Intermediate

85 PC/LAN Management Analyst - Senior

86 Project Engineer

87 Project Manager – Senior

88 Quality Assurance Analyst - Intermediate

89 Quality Assurance Analyst - Senior

90 Quality Assurance Specialist

91 Security Coordinator

92 Software Architect

93 Software Developer - Intermediate

94 Software Developer - Senior

95 Software Systems Engineer - Intermediate

96 Software Systems Engineer –Senior

97 Strategic Planner

98 Systems Administrator - Intermediate

99 Systems Administrator - Senior

100 Systems Analysis and Programming Director

101 Systems Engineer

102 Systems Management Technologist

103 Technical Editor

104 Technical Writer

105 Telecommunications Analyst/Technician

106 Telecommunications Engineer/Analyst – Intermediate

107 Telecommunications Engineer/Analyst - Senior

108 Telecommunications Manager - Single Incumbent

109 Telecommunications Network Help Desk

110 Telecommunications Programmer/Systems Analyst - Intermediate

111 Telecommunications Programmer/Systems Analyst - Senior

112 Telecommunications Technician

113 Telecommunications/Communications Integration Engineer

114 Test Engineer

115 UNIX Systems Administrator

116 Voice Communications Administrator

117 Voice Communications Manager – Planning & Implementation

118 Voice Communications Technician

119 Web Content Administrator

120 Web Content Analyst

121 Web Designer

122 Web Operations

123 Web Security Administrator

124 Web Security Analyst

125 Web Software Developer

126 Web Technical Administrator

All rates are fully burdened. Fully burdened means inclusive of any and all applicable fringe, overhead, G&A, profit, etc.

Sheet2

Sheet3

Exhibit A-1 Labor Category Listing and Definitions

Listing (Note: some/many of these are deleted from detailed descriptions, as they are not needed for SCAS III).

Applications Programmer Applications Systems Analyst/Programmer - Intermediate Applications Systems Analyst/Programmer - Senior Business Process Consultant Business Subject Matter Specialist Business Systems Analyst - Intermediate Business Systems Analyst - Senior Business Systems Specialist Chief Information Security Officer Client/Server Database Manager Client/Server Network Architect Client/Server Support Analyst Communications Analyst - Intermediate Communications Analyst - - Senior Communications Facility Engineer Communications Installer Communications Transmission Engineer Computer Operations Manager Consultant Data Architect Data Communications Manager – Planning & Data Entry Supervisor Data Security Administration Manager Data Security Analyst Data Security Analyst Data Warehousing Administrator Data Warehousing Analyst Labor Category Definitions Data Warehousing Programmer Data Warehousing Project Manager Data/Configuration Management Specialist Database Administrator Database Analyst/Programmer - Intermediate Database Analyst/Programmer - Senior Database Manager Disaster Recovery Administrator Disaster Recovery Analyst Documentation Specialist - Intermediate Documentation Specialist - Senior E-Business Manager Electronic Data Interchange (EDI) Manager Electronic Data Interchange (EDI) Specialist Electronic Mail Coordinator Engineering Subject Matter Specialist ERP Business/Architectural Specialist ERP Business Analyst - Intermediate

ERP Business Analyst - Senior ERP Programmer Graphics Specialist Groupware Help Desk Coordinator - Intermediate Help Desk Coordinator - Senior Help Desk Manager Help Desk Specialist Help Desk Support Services Specialist - Intermediate Help Desk Support Services Specialist - Senior Information Assurance Development Engineer Information Assurance Engineer Information Assurance Network Specialist Information Assurance Systems/Network Specialist Information Center Consultant Information Center Specialist Information Security Business Analyst Information Services Consultant Information Systems Auditor - Intermediate Information Systems Auditor - Information Systems Training Specialist - Information Systems Training Specialist - Senior Internal Communications Systems IT Subject Matter Specialist LAN Administrator - Intermediate LAN Administrator - Senior LAN Support Technician - LAN Support Technician - Senior LAN/WAN Administrator LAN/WAN Integrator LAN/WAN/MAN Administrator Network Control Technician Network Engineer - Intermediate Network Engineer - Senior Network Operations Supervisor Network Planning Analyst – Intermediate Network Planning Analyst - Senior Network Planning Manager Network Systems Administrator Network Systems Manager Network/Hardware Support Technician Operations Manager - Data Communications Operations Manager - Voice Communications Operations Systems Manager Operations/Network LAN Administrator Operations/Technical Support Analyst Operations/Technical Support Manager

PC Products Analyst PC Systems Specialist PC/LAN Management Analyst - Intermediate PC/LAN Management Analyst - Senior Project Engineer Project Manager – Senior Quality Assurance Analyst - Intermediate Quality Assurance Analyst - Senior Quality Assurance Specialist Security Coordinator Site Manager Software Architect Software Developer - Intermediate Software Developer - Senior Software Systems Engineer - Intermediate Software Systems Engineer –Senior Strategic Planner Systems Administrator - Intermediate Systems Administrator - Senior Systems Analysis and Programming Director Systems Engineer Systems Management Technologist Technical Editor Technical Writer Telecommunications Analyst/Technician Telecommunications Engineer/Analyst – Intermediate

Telecommunications Engineer/Analyst - Senior Telecommunications Manager - Multiple Incumbents Telecommunications Manager - Single Incumbent Telecommunications Network Help Desk Telecommunications Programmer/Systems Analyst - Intermediate Telecommunications Programmer/Systems Analyst - Senior Telecommunications Technician Telecommunications/Communications Integration Engineer Test Engineer UNIX Systems Administrator Voice Communications Voice Communications Manager – Planning & Implementation Voice Communications Technician Web Content Administrator Web Content Analyst Web Designer Web Marketing Manager Web Operations Web Security Administrator Web Security Analyst Web Software Developer Web Technical Administrator

Definitions:

Applications Programmer:

Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Designs, codes, tests, debugs, and documents.

Applications Systems Analyst/Programmer - Intermediate:

Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written.

Designs, codes, tests, debugs, documents, and maintains those programs. Competent to work on most phases of applications systems analysis and programming activities, but requires instruction and guidance in other phases.

Applications Systems Analyst/Programmer - Senior:

Under general direction, formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. Regularly provides guidance and training to less- experienced analyst/programmers.

Business Process Consultant:

Responsible for most complex systems process analysis, design, and simulation. Requires highest-level understanding of organization’s business systems and industry requirements. Focus is on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. Recommends and facilitates quality improvement efforts. May lead re-engineering team and act as project manager in some cases.

Business Subject Matter Specialist:

Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

Business Systems Analyst - Intermediate:

Under general supervision, formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies moderately complex information systems. Includes analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Guides and advises less-experienced Business Systems Analysts. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.

Business Systems Analyst - Senior:

Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Guides and advises less-experienced Business Systems Analysts. Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.

Business Systems Specialist :

Top-level technical contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to the organization’s business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects. Devises and/or modifies procedures to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results. Creates detailed specifications from which programs will be written.

May have quality assurance responsibilities.

Chief Information Security Officer:

Ensures that all information systems are functional and secure.

Client/Server Database Manager:

Projects long-range requirements for client/server database administration in conjunction with other managers in the information systems function as well as business function managers. Prepares activity and progress reports regarding the client/server database management section.

Client/Server Network Architect:

Top-level technical expert responsible for design and development of a client/server environment. Develops strategy of client/server system and the design infrastructure necessary to support that strategy. Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization (SQL, ORACLE, SYBASE, etc.).

Advises of feasibility of potential future projects to management.

Client/Server Support Analyst:

Under general supervision, assists with personal computer operating systems software and communication system software. Designs, tests, and maintains personal computer systems. Responsible for analyzing and solving personal computer-related problems. Responsible for security, integrity, and reliability of personal computer systems. Tests and integrates new hardware, systems and modifications to existing equipment and systems. Performs research/investigations, analysis, design, testing, and installation of supported hardware and software. Schedules installation of new hardware and software and modifications to existing systems. Monitors performance of hardware and its capacity in all assigned locations. Recommends and implements enhancements to existing hardware and systems.

Communications Analyst - Intermediate:

Under general supervision, assists Senior Level Communications Analyst or Department Manager in the planning, design, and implementation of communications networks. Responsible for providing assistance and technical support for network design activities. Assists in the review/assessment of user needs. May conduct feasibility studies for projects. May assist in the evaluation and selection of equipment. Typically requires two to four years experience in telecommunications with particular emphasis in traffic engineering and network design. Frequently reports to Data/Voice Communications Management or Internal Communications Systems Consultant.

Communications Analyst - - Senior:

Under general direction, assists in the planning, design, and implementation of communications networks.

Responsible primarily for the assessment and optimization of network design through review and assessment of user needs. Conducts feasibility studies for large projects, develops requests for proposal, evaluates vendor products, and makes recommendations on selection. May function as lead position providing guidance and training to less-experienced analysts. Typically requires at least five years of experience in telecommunications with strong emphasis in network design, traffic engineering, equipment vendors, and carriers. Frequently reports to a Data/Voice Communications Manager or Internal Communications Systems Consultant.

Communications Facility Engineer:

Provides technical direction and engineering knowledge for communications systems infrastructure activities, including planning, designing, and implementing communications infrastructure requirements for buildings and systems. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.

Communications Installer:

Assists in the planning, design, and implementation of communications networks. Responsible for providing assistance and technical support for network design activities. Assists in the review/assessment of user needs.

Performs feasibility studies for small projects. Assists in the evaluation and selection of equipment.

Communications Transmission Engineer:

Provides technical direction and engineering knowledge for communications activities including planning, designing, installing and maintaining large communications networks. Develops, operates, and maintains voice, wireless, video, and data communications systems. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

Computer Operations Manager:

Responsible for all activities relating to the operation of centralized data processing equipment and peripheral information systems equipment. Establishes detailed schedules for the utilization of all equipment in the computer operations section to obtain maximum utilization. Assigns personnel to various operations and directs their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding the computer operations section. Frequently reports to a Director of Information Systems Operations.

Consultant:

Works with end user groups to evaluate and solve technical problems. Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.

Data Architect:

Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Translates business needs into long-term architecture solutions.

Defines, designs, and builds dimensional databases. Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems. Evaluates reusability of current data for additional analyses. Reviews object and data models and the metadata repository to structure the data for better management and quicker access.

Data Communications Manager – Planning & Implementation:

Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation, and support of distributed processing client/server systems. Provides coordination in the analysis, acquisition, and installation of hardware, software, and facilities.

Manages the training and efforts of a staff engaged in system and network planning, analysis and monitoring activities. Typically requires eight to ten years of experience in software/hardware LAN and WAN network design and analysis. Frequently reports to a Telecommunications Department Director/Manager or Planning and Engineering Manager.

Data Entry Supervisor:

Supervises all data entry activities. Assigns work to personnel and directs activities. Reviews and evaluates work and prepares performance reports. Frequently reports to a Computer Operations Manager or Production Control Supervisor.

Data Security Administration Manager:

Directs and implements the necessary controls and procedures to cost-effectively protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Provides guidance and direction for the physical protection of information systems assets to other functional units. Provides reports to superiors regarding effectiveness of data security and makes recommendations for the adoption of new procedures. Assigns work to subordinates, monitors performance, and conducts performance appraisals. Interviews and makes recommendations for additional staff.

Data Security Analyst - Intermediate :

Under general supervision, performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. Conducts accurate evaluation of the level of security required. Provides management with status reports. Frequently reports to a Data Security Administration Manager.

Data Security Analyst - Senior :

Under general direction, performs all procedures necessary to ensure the safety of information systems and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. May require familiarity with domain structures, user authentication, and digital signatures. Conducts accurate evaluation of the level of security required. May require understanding of firewall theory and configuration. Must be able to weigh business needs against security concerns and articulate issues to management.

Data Warehousing Administrator:

Coordinates the data administration technical function for both data warehouse development and maintenance. Plans and oversees the technical transitions between development, testing, and production phases of the workplace.

Facilitates change control, problem management, and communication among data architects, programmers, analysts and engineers. Establishes and enforces processes to ensure a consistent, well-managed and well-integrated data warehouse infrastructure. Expands and improves data warehouse to includes data from all functions of the organization using data manipulation, transformation and cleansing tools. Requires three yeas of experience in the field.

Data Warehousing Analyst:

Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Reviews data loaded into the data warehouse for accuracy. Responsible for the development, maintenance and support of an enterprise data warehouse system and corresponding data marts. Troubleshoots and tunes existing data warehouse applications. Conducts research into new data warehouse applications and determines viability for adoption. Assists in establishing development standards. Evaluates existing subject areas stored in the data warehouse. Incorporates existing subject areas into an enterprise model. Creates new or enhanced components of the data warehouse. Requires two years experience in the field.

Data Warehousing Programmer:

Responsible for product support and maintenance of the data warehouse. Performs data warehouse design and construction. Codes and documents scripts and stored procedures. Designs/implements data strategy methods.

Develops appropriate programs and systems documentation. Assists with Meta data repository management.

Prepares/implements data verification and testing methods for the data warehouse. Creates index and view scripts.

Requires two years experience in the field.

Data Warehousing Project Manager:

Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Responsible for leading data warehouse team in development and enhancements of the data warehouse user interface. Establishes user requirements. Creates new standards and procedures related to end user and internal interface development. Works with Data Architect on technical issues and system architecture definition. Translates high-level work plans and converts to detailed assignments for team members. Monitors status of assignments and reviews work for completion and quality. Typically requires more than five years of experience.

Data/Configuration Management Specialist:

Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Database Administrator:

Participates in the design, creation, and maintenance of computerized databases. Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data.

Works with management to develop database strategies to support company needs. Consults with and advises users on access to various databases. Works directly with users to resolve data conflicts and inappropriate data usage.

Directs the maintenance and use of the corporate data dictionary. Typically requires two to four years of experience.

Database Analyst/Programmer - Intermediate:

Under general supervision, designs, implements and maintains moderately complex databases. Maintains database dictionaries and integration of systems through database design. Competent to work on most phases of database administration but may require some instruction and guidance in other phases. Requires two years experience in the field.

Database Analyst/Programmer - Senior:

Under general direction, designs, implements and maintains complex database with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods. Includes maintenance of database dictionaries, overall monitoring of standards and procedures and integration of systems through database design. Competent to work at the highest level of all phases of database management. Requires three years experience in the field.

Database Manager:

Responsible for all activities related to the administration of computerized databases. Assigns personnel to various projects and directs their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods.

Consults with and advises users of various databases. Projects long- range requirements for database administration in conjunction with other managers in the information systems function as well as business function managers.

Prepares activity and progress reports regarding the database management section. Typically requires five to seven years of experience.

Disaster Recovery Administrator:

Under general supervision, responsible for the overall security and integrity of organizational electronic data, data systems, and data networks. Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery. Oversees and reviews the testing and implementation of software, data systems, and data networks to ensure that the integrity and security of all electronic data and data systems are adequately protected. Oversees and facilitates the preparation of an organization-wide business resumption plan. Responsible for ensuring the business resumption plan adequately addresses the organization’s requirements and established time frames. Responsible for day-to-day security administration of the organization’s data systems and data networks including systems access administration. Typically requires five or more years of experience in disaster recovery/business resumption planning.

Disaster Recovery Analyst:

Responsible for security and integrity of assigned electronic data, data systems, and data networks. Designs and administers programs to include policies, standards, guidelines, training programs and a viable quality assurance process for disaster recovery. Oversees and reviews the testing and implementation of software, data systems and data networks to insure that the integrity and security of all electronic data and data systems are adequately protected. Oversees and facilitates the preparation of an organization-wide business resumption plan. Responsible for insuring the business resumption plan adequately addresses the organization's requirements and established time frames. Requires five years experience in the field.

Documentation Specialist - Intermediate:

Under general supervision, prepares and/or maintains systems, programming, and operations documentation, including user manuals. Maintains a current internal documentation library. Competent to work on most phases of documentation.

Documentation Specialist - Senior:

Under general supervision, is responsible for preparing and/or maintaining systems, programming, and operations documentation, procedures, and methods including user manuals and reference manuals. Maintains a current internal documentation library. Provides or coordinates special documentation services as required. Competent to work at the highest level of all phases of documentation. May act as project leader for large positions.

E-Business Manager:

Sets direction and guides action plans and priorities of electronic commerce, marketing and communications.

Develops and facilitates organizational models and structure changes needed to meet the evolving electronic business strategies. Establishes and implements enterprise-wide business systems.

Electronic Data Interchange (EDI) Manager:

Responsible for daily electronic data interchange (EDI) operations of an organization. Develops and executes strategies for Internet-based interchange capabilities. Coordinates and implements new EDI methods and systems and enhances and upgrades the existing systems. Finds EDI solutions for business operations. Establishes and maintains communications and trading partner routings, including online orders and fulfillment systems. Audits the quality of data provided, provides security and backup, and ensures system disaster recovery processes are in place.

Resolves trading partner’s technical problems involving EDI. Develops technical design documentation. Ensures customer/vendor agreements meet legal requirements. Responsible for internal training of EDI and related staff.

Electronic Data Interchange (EDI) Specialist:

Provides support for EDI database analysis, design, and operations. Establishes and maintains communications within organization and with partners. Conducts and managers product evaluations. Provides product installation, configuration, and training. Performs systems maintenance to update records, specifications, and operating procedures of partner systems. Maintains EDI account transaction activities. Frequently reports to an Electronic Data Interchange Manager.

Electronic Mail Coordinator:

Monitors servers, replication, and mail routing. Creates user accounts and maintains security levels on databases.

Provides first-level telephone support and troubleshoots. Monitors existing messaging infrastructure and server usage, ensuring proper working order.

Engineering Subject Matter Specialist:

Provides technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, and implementation advice on exceptionally complex problems that necessitate high-level knowledge of the subject matter for effective implementation.

Participates as needed in all phases of software development with emphasis on the planning, analysis, modeling, simulation, testing, integration, documentation and presentation phases.

ERP Business/Architectural Specialist:

Adapts functional business requirements and processes to technical solutions based upon comprehensive enterprise application solution sets. Enterprise resource planning and management processes, including but not limited to:

knowledge management, investment analysis, data warehousing, e-commerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, and information dissemination.

ERP Business Analyst - Intermediate:

Under general supervision, serves as subject matter expert associated with content, processes, and procedures associated with enterprise applications. Applies functional knowledge to design and customize workflow systems that provide seamless integration for client/server applications. Writes functional requirements, develops test plans, and works with production issues.

ERP Business Analyst - Senior:

Under general direction, serves as senior subject matter expert associated with content, processes, and procedures associated with ERP. Defines detailed requirements, analyzes business needs, and validates solutions with the client.

Details requirements through product development and other functions to support the project team. Monitors other business analysts in software development methods and processes and implementation of those methods. Evaluates development projects and assists in tailoring the development process to meet the project needs.

ERP Programmer:

Under general supervision, works primarily in ERP client/server enterprise application. Designs and develops all aspects of data conversion. Builds application tables, panels, and reports. Codes individual modules and complex functions. Develops application tables, panels, and reports for projects. Responsible for software integration and external interface development. Troubleshoots and resolves testing issues. Responsible for technical documentation.

Graphics Specialist:

Responsible for graphics design and use, operation, and setup of computer graphic systems for business communications. Executes graphic projects and assists in coordination of all graphic production scheduling.

Coordinates production support with outside vendors, as needed. Ensures that graphic projects are completed on time, within budget, and to user’s satisfaction. Interfaces with users to determine scope of project and best graphic medium. Trains other personnel in proper use of computer graphic equipment. Troubleshoots computer equipment problems and performs minor preventive maintenance. Frequently reports to a department manager or information systems management.

Groupware Specialist :

Responsible for the implementation, maintenance, and support of organization messaging system. May work closely with first tier support staff to solve system problems. Ensures smooth integration of all groupware systems in a particular environment. Provides technical support on local groupware replication and client dial- up access issues.

Prepares documentation that will assist in the maintenance of the groupware system. May serve as an internal consultant to developers, assisting them in the area of server supports, security, ID files, and other development issues that will aid the process. Requires solid working knowledge of WANs, LANs, and telecommunication concepts as they relate to the groupware system and database replication.

Help Desk Coordinator - Intermediate:

Under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. May involve use of problem management database and help desk systems.

Help Desk Coordinator - Senior:

Under general direction, responsible for ensuring the timely process through which problems are controlled.

Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of MIS environment. Typically involves use of problem management database and help desk system.

May provide guidance/training for less-experienced personnel.

Help Desk Manager:

Has overall responsibility for help desk operations associated with the identification, prioritization and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Requires 3 years experience in the field.

Help Desk Specialist:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Help Desk Support Services Specialist - Intermediate:

Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties.

Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level.

Help Desk Support Services Specialist - Senior:

Under general direction, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Information Assurance Development Engineer:

Analyzes and defines security requirement for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements.

Provides integration and implementation of the computer system security solution.

Information Assurance Engineer:

Establishes and satisfies complex system-wide information security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

Information Assurance Network Specialist:

Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Designs, develops, engineers, and implements solutions that meet network security requirements. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle.

Information Assurance Systems/Network Specialist:

Installs, configures and maintains organization's operating systems. Analyzes and resolves problems associated with server hardware, NT, applications software. Detects, diagnoses, and reports NT related problems on both NT server and NT desktop systems. Performs a wide variety of tasks in software/hardware maintenance and operational support of NT Server systems.

Information Center Consultant:

Under general supervision of Information Center Manager, may support unlimited end user groups. Works with users to solve problems with available technology including hardware, software and peripherals. Studies and analyzes systems needs, trains users on software and hardware, handles troubleshooting, and provides quality assurance review of user systems. Acts as project manager, typically performs time estimates, and regularly reviews status of projects. May have specialization in particular software that would be utilized in an end user environment.

Keeps abreast of technological developments and may install new hardware and software for user groups.

Frequently reports to an Information Center Manager.

Information Center Specialist:

Under general direction, advises and assists users in problem-solving activities using information center tools.

Assists in the selection and installation of information center tools. Evaluates new and existing software products.

Competent to work at the highest technical level of all phases of information center activities.

Information Security Business Analyst:

Determines enterprise information security standards. Develops and implements information security standards and procedures. Ensures that all information systems are functional and secure.

Information Services Consultant:

Top-level technical expert supporting unlimited end user groups. Works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. Requires high level of diverse technical experience related to studying and analyzing systems needs, systems development, systems process analysis, design, and re-engineering. Has skills and experience related to business management, systems engineering, operations research, and management engineering. Typically requires specialization in particular software or business application utilized in an end user environment. Keeps abreast of technological developments and applications.

Information Systems Auditor - Intermediate :

Under general supervision, audits moderately complex new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate, and that systems and procedures are in compliance with corporate standards. Competent to work on most phases of information systems auditing.

Information Systems Auditor - Senior :

Under general direction, audits the most complex new and existing information systems applications to ensure that appropriate controls exist, that processing is efficient and accurate, and that information systems procedures are in compliance with corporate standards. Competent to work at the highest level of all phases of information systems auditing.

Information Systems Training Specialist - Intermediate :

Under general supervision, organizes and conducts moderately complex training and educational programs for information systems or user personnel. Maintains records of training activities, employee progress, and program effectiveness. Competent to work on most phases of information systems training.

Information Systems Training Specialist - Senior:

Under general direction, organizes, prepares, and conducts complex training and educational programs for information systems or user personnel. May design and develop in-house programs. Maintains records of training activities, employee progress, and program effectiveness. Competent to work at the highest level of all phases of information systems training.

Internal Communications Systems Consultant :

Provides systems guidance for current and proposed investments in telecommunications and network facilities and/or services from the development of communications software through financial implementation review.

Researches present and future communication technologies. Works closely with system users to provide direction/assistance in identification and resolution of user problems. May supervise a group of planning analysts responsible for research/technical assistance for the user group. Typically requires eight to ten years of experience in telecommunications with emphasis on systems analysis, LAN/WAN telecommunications network design, and traffic engineering.

IT Subject Matter Specialist:

Provides extremely high-level subject matter proficiency for work described in the task. Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.

LAN Administrator - Intermediate:

Under general supervision, responsible for the acquisition, installation, maintenance, and usage of the organization’s local area network. Manages LAN performance and maintains LAN security. Ensures that security procedures are implemented and enforced. Installs all network software. Evaluates, develops and maintains telecommunications systems. Troubleshoots LAN problems. Establishes and implements LAN policies, procedures, and standards and ensures their conformance with information systems and organization objectives. Trains users on LAN operation.

Typically requires two to four years of experience. Frequently reports to a PC support manager or Senior LAN Administrator.

LAN Administrator - Senior:

Under general direction, responsible for administration and day-to-day operation of organization’s local area network (LAN). Provides integrated team support and maintenance of LAN hardware and software. Maintains integrity of the LAN hardware and software. Installs LAN software upgrades, including planning and scheduling, testing and coordination. Studies vendor products to determine those which best meet organization needs; assists in presentation of information to management resulting in purchase, and installation of hardware, software, and telecommunications equipment. Performs LAN security procedures, including implementing login requests.

Evaluates new products and technologies to determine impact on existing system configurations. Prepares proposals, cot/benefit analyses, and feasibility studies. Provides liaison support between the PC/LAN team, vendors and internal support group as needed. Typically requires five to seven years of experience. Frequently reports to an information systems executive.

LAN Support Technician - Intermediate :

Under general supervision, monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.