Attach_1_-_Performance_Work_Statement_-_revised_(3)_0003.docx

South Atlantic Water Science Center USGS – Charleston Field Office 5801 N Highway 17 Awendaw, SC 29429 (Located at Cape Romain Headquarters Building)

Performance Based Work Statement & Schedule of Services For Janitorial Services

SCHEDULE OF SERVICES

I. GENERAL INFORMATION

A. Introduction/Background:

The Charleston Field Office has a requirement for custodial services to be performed two days per week at 5801 N Highway 17 Awendaw, SC 29429 (located at Cape Romain Headquarters Building). The Period of performance of this contract shall be one year from the point of award with an option to extend an additional four years at the government’s discretion. Attachment 2 contains photos of spaces for cleaning.

B. Scope:

NOTE: The facility has no on-site waste disposal receptacles. Therefore, waste must be removed off-site by the janitorial company.

The work performed under this order shall be completed on Tuesdays and Thursdays between the business hours of 8:00 AM and 5:00 PM with the exception of Federal holidays, or administrative closures. Contractor personnel shall not be permitted in any facility during non-business hours unless prior arrangements have been made with the agency and there is a government employee accompanying them.

The Contractor will provide all services, supplies, materials, equipment, administration, supervision, and labor (except those items specifically provided by the Government as referenced elsewhere in this document) to adequately perform in strict accordance with all terms, conditions, general and special provisions, contained in this contract or incorporated by reference. Janitorial services will be performed in the spaces that include: eight (8) offices; one (1) kitchen/breakroom; one (1) conference room; one (1) Men’s restroom with stall, urinal, sink; one (1) Women’s restroom single room; and one (1) front entry way with desk. See Attachment 2 for photos of each space. Attachment 3 is a rough diagram of the facility.

The contractor shall work independently to maintain a high degree of cleanliness and sanitation throughout the facility. The contractor shall provide all necessary cleaning supplies and equipment under this contract. The contractor shall provide paper supplies (toilet paper, paper towels), hand soap, air fresheners for restrooms, and trash can liners.

The contractor shall be observant of prevailing conditions and be responsible for initiating corrective actions when and where necessary. If, for example, it snows and the floors get tracked with sand, salt, ice, and water, the contractor shall take the actions necessary to keep the floors clean and dry and free from damage by the elements.

II. WORK REQUIREMENTS

1. This section of the specifications covers custodial work to be performed. The work consists of furnishing all labor, tools, equipment materials and supplies for accomplishment of complete housekeeping services. Work shall be accomplished in compliance with the procedures and standards contained in this specification.

The contractor shall provide at a minimum the following services:

a. Doorways, windowsills, countertops, flat surfaces in vestibules, common area use furniture shall be dusted as needed, monthly at a minimum.

b. Cobwebs shall be removed from walls, and both interior and exterior windows and doors each week.

c. Surfaces shall be cleaned with appropriate disinfecting cleaning solutions each week to maintain a professionally cleaned appearance.

d. Flooring systems shall be vacuumed, swept, and mopped (as appropriate) to maintain a professionally cleaned appearance each week.

e. All restrooms shall be thoroughly cleaned every visit. Appropriate disinfectant cleaners shall be used on all contact touch-point surfaces such as door hands, fixtures stools, urinals, sinks, and/or showers (if applicable). Mirrors and bright work shall be polished, and countertops thoroughly cleaned each visit without exception.

f. Restroom floors shall be mopped each visit.

g. Glass doors and windows are cleaned to the point of no fingerprints, smears or dust each week.

h. Contractor shall empty and properly dispose of all trash. If onsite office dumpsters are not available, contractor shall remove all trash and properly dispose at appropriate trash accepting facilities.

i. Dusting

1. Blinds shall be dusted or cleaned by damp dusting not less than once every six months.

2. Furniture, low surfaces. Furniture, both movable and installed, windowsills, baseboards, woodwork, shelves, built in cabinets, bulletin boards, railings, ledges, chairs, desks, doors and door louvers, wall mounted cabinets, door frames and similar items shall be dusted weekly at a minimum with tools capable of picking up dust and not spreading it to other surfaces.

3. High dusting. Walls, ceilings, air conditioning grilles such as air-supply and air-return vents, ledges, light fixtures, and similar items shall be cleaned with vacuum equipment or appropriate tools at a minimum of once every three months.

j. Housekeeping personnel shall not use steel wool, abrasive metal cleaners or any other aerosol cleaning material or supply which could cause damage to Government property or create a hazard or hindrance to a health and safe working environment.

III. SPECIAL CONSIDERATIONS

1. Key personnel qualifications:

a. All work under this contract must be performed by personnel who are experienced and totally qualified to provide professional janitorial services with a minimum of 2 years of experience in an office building environment.

b. The Contractor or a designated representative must be present on the job site, when work of this contract is being performed. The Contractor or his representative will receive and respond to instructions from the Contracting Officer or his representative regarding work scheduling and contract compliance. Each employee will be furnished with written instructions by the Contractor, which will include operational procedures, frequency schedules, security procedures, and other information pertinent to the satisfactory performance of assigned duties. The Contracting Officer, or his designated representative is to be notified each time there is a change of personnel working in the Center. This notification should be made before the employee starts work in the Center.

2. Safety and Environment:

a. Safety Requirements: Contractor must perform this contract in a safe manner, observing all required OSHA regulations. The contractor will promptly correct any condition, which in the opinion of the Contracting Officer, or his authorized representative (Technical Liaison), endangers the safety of personnel and/or property during the performance of this contract. Failure to observe this requirement will result in contract termination, with the Contractor liable for any such damages that may occur. The Contractor is obligated to perform a thorough inspection each working day of all areas to assure that all necessary safeguards relative to safety and fire hazards are being taken. Special instructions on biological hazard areas must be always complied with.

b. Fire Prevention: The contractor will become familiar and require his employees to become familiar with the method of turning in a Fire Alarm. The contractor and his employees will be cognizant of and will observe all requirements for handling and storage of combustible supplies and materials, and for daily disposal of combustible waste and trash. During a Fire Alarm, or Fire, the contractor's employees will be trained to properly respond in accordance with applicable Center instructions and procedures.

c. Energy Conservation: In cooperation with Government Representatives, the Contractor will participate in an active program directed toward the efficient use of energy and water. All lights to be turned off upon completion of the contractor’s duties in each room.

3. Security/Privacy issues:

a. Facilities/Storage Space: Facilities and storage spaces (where they exist) will be made available to the contractor without cost to him. Facilities and spaces assigned to the Contractor will be maintained in a clean and sanitary manner. Light, heat, electricity, and water service as required for the performance of this contract will be made available to the Contractor. The Technical Liaison will have access to the facilities, spaces, and equipment at any time for inspection or for other purposes as required. The areas assigned will be returned at the completion of this contract in the same condition than existed at the beginning of this contract. These facilities will be available for the joint use of the Contractor and Center staff.

b. Contractor to provide uniforms or visually identifying clothing to personnel that will be on site working or visiting.

c. Damage Reporting: In all instances where Government property or equipment is damaged, a full report of the fact and extent of such damage will be submitted in writing to the Contracting Officer or his authorized representative within twenty-four (24) hours.

IV. QUALITY CONTROL PROGRAM (QCP)

Contractor Quality Control Plan: In accordance with the “FAR 52.246-4 Inspection of Services-Fixed Price” Clause hereby incorporated by reference, the Contractor shall establish and maintain a complete Quality Control Program (QCP) that is acceptable to the CO to assure the requirements of the contract are provided as specified. This QCP shall be submitted at the time of proposal submission and updated as required.

V. QUALITY ASSURANCE

The Government’s quality assurance surveillance program is not a substitute for Quality Control by the Contractor.

1. The Government will monitor the Contractor’s performance in each functional area under this contract and reserves the right to use additional surveillance procedures as is deemed appropriate. If the Contractor fails to complete a portion of work, or the work performed is unsatisfactory for any given service or portion thereof, the Contractor shall correct the deficient work at no additional cost.

2. The Government shall monitor the Contractor’s performance of services using random sampling, verified customer complaints, review of Contractor’s Quality Control documentation, or 100% inspection method. Customer complaints shall be substantiated by the Technical Liaison for validity. Should the Technical Liaison determine that the complaint is valid, the Technical Liaison shall inform the Contractor orally and in writing and give the Contractor additional time to correct the defect, if additional time is available. The Technical Liaison shall determine how much time is available based on the complaint. Should the Contractor disagree with the complaint after the investigation of the site, the Contractor shall notify the Technical Liaison; the Technical Liaison shall review the matter to re-examine the validity of the complaint.

3. Unscheduled inspections shall be performed at any time. The Government reserves the right to alter or change the type of inspection at its discretion at any time.

4. The Government will periodically assess the Contractor’s overall performance on this contract. The Contractor shall be afforded an opportunity to comment on each evaluation performed. The Contractor has seven (7) calendar days to submit written comments on unsatisfactory ratings.

VI. PERFORMANCE EVALUATION MEETINGS

The contracting officer may require the contract manager to attend a random inspection conducted by the Technical Liaison and to meet with the contracting officer, Technical Liaison, and other Government personnel as deemed necessary. The Contractor may request a meeting with the contracting officer when the Contractor believes such a meeting is necessary. Written minutes of such meetings shall be recorded in the contract and signed by the contract manager and the contracting officer. If the Contractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to the contracting officer within five (5) calendar days following receipt of the minutes.