FINAL_RFP_12_10_2022_0009.docx

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140G0122R0010 Cloud Hosting Solutions III Page 1 of 118

SECTION B - Supplies or Services/Prices

Description of Services

This is a single Indefinite Delivery, Indefinite Quantity (IDIQ) contract under which individual task orders will be issued for services of DOI Wide Cloud Hosting Solutions.

The contractor shall provide the necessary and qualified personnel and services as needed to perform the requirements set forth in the main Statement of Objectives (SOO) and as indicated in each individual task order Performance Statement of Work (PWS).

Type of Contract

This is a single IDIQ contract with provisions for Firm Fixed Price (FFP) and Time and Materials/Labor Hours (T&M/LH) type task orders.

Determination of Order Type/Price/Costs

The determination of individual task order type, FFP or T&M/LH, will be dependent on the level of detail that the Statement of Work provides. Each task order Request for Proposal (RFP) sent to the contractor will state the type of order determined appropriate by the Contracting Officer.

Contract Minimum and Maximum Amounts

In accordance with (IAW) FAR Clause 52.216-22 entitled, “Indefinite Quantity” the Maximum value of the CHS III contract is $1 Billion. During the contract period of performance, including any renewal periods, the Government shall place orders totaling a:

Minimum of $10 Million

Maximum amount not to exceed $1 Billion.

Determination of Task Order Type/Price/Costs

This single award IDIQ contract for the Department of the Interior allows for the placement of task orders by warranted ordering contracting officers. Task Order types permitted include fixed-price and time and materials/labor hour. The determination of individual Task Order type will be dependent on the level of detail that the Statement of Work provides. Each Request for Proposal (RFP) and Task Order sent to the contractor, will state the type of order determined appropriate by the Contracting Officer.

Other Direct Costs (ODCs)

Other Direct Costs, not identified herein, shall be Task Order dependent. The price(s) charged to the government for such item(s) or service(s) will be an amount not greater than the current commercial list price and procured in accordance with all required laws and regulations.

Travel

Travel is ultimately not anticipated nder this IDIQ contract. However, if travel is determined necessary at a later time, travel shall be in accordance with individual Task Order requirements and in accordance with the Federal Travel Regulations as applicable.

END OF SECTION B

SECTION C - Description/Specifications

1.0 INTRODUCTION

This Statement of Objectives (SOO) describes the objectives for Department of the Interior (DOI) wide Cloud Hosting Solutions (CHS) for Information Technology Modernization and an option for Data Hosting.

Offerors shall use this Statement of Objectives (SOO) as the basis for preparing their proposal. Offerors shall ensure that they thoroughly address all aspects of the request for proposal (RFP) and Day one SOOs in their proposals.

2.0 EXECUTIVE SUMMARY

The Department of Interior (DOI, Department) requires the ability to efficiently acquire secure cloud services on an ongoing basis. This acquisition will establish enterprise cloud services brokers to manage a portfolio of cloud computing, storage and application services across multiple vendor offerings, supplying DOI with a flexible solution for the delivery of those cloud services.

This request for proposal and inclusive statement of objectives (SOO) presents a framework for moving the DOI enterprise from the current state to a broader single hybrid Enterprise Cloud Cluster (ECC) including this cloud capability enabled state. We define the current enterprise, identify key objectives, and define goals in terms of how to move forward to attain cloud benefits. This will result in profound changes in the DOI computing environment, technology refresh and leverage existing efforts, forging a path on how to move pieces of the enterprise to full cloud adoption, significantly improving DOI’s delivery of enhancements to each of DOI’s unique bureaus and service delivery programs, driving down information technology (IT) sustainment costs, and enabling resources to fund high priority emerging requirements.

Cloud services provide a wealth of benefits that DOI can leverage to provide the right services, at the right place, at the right time in service to our country needs. Cloud services will enable the Bureaus to improve efficiency, align with administration goals and provide a sound technical platform for our future. DOI needs a consistent approach to reviewing, securing, managing and procuring cloud services to ensure optimized coordination and integration between vendors, which provides the best value for the taxpayer. A partnership between portfolio managers with DOI processes, will rapidly provide the benefits DOI needs for success.

The transition to enterprise cloud services:

· Makes the Department more efficient

· Migrates from capital expenditures to operating expenditures

· Provides a better response to supply and demand

· Enables quick to market

· Aligns with Governmental Goals

· Cloud Smart

· Data Center Consolidation

· Makes Technical Sense

· Provides a consistent platform/approach for development

· Enables new technology adoption

· Is portable across endpoints

· Embeds consistent security in all cloud solutions

3.0 BACKGROUND

The U.S. Department of the Interior (DOI, Department) is a Cabinet-level agency that manages America's vast natural and cultural resources. The Department employs an estimated 70,000 people, which includes expert scientists and resource-management professionals in nine technical bureaus to include the Bureau of Indian Affairs (BIA), Bureau of Land Management (BLM), Bureau of Ocean Energy Management (BOEM), Bureau of Reclamation (USBR), Bureau of Safety and Environmental Enforcement (BSEE), National Park Services (NPS), Office of Surface Mining Reclamation and Enforcement (OSMRE), Fish and Wildlife Services (FWS), and the U.S. Geological Survey (USGS). The Department:

· has over 2,400 operating locations nationwide;

· hosts over 280,000 volunteers annually;

· promotes energy security and critical minerals development to create jobs for Americans;

· directs its efforts towards increasing access to outdoor recreation opportunities for all Americans;

· promotes enhanced conservation stewardship, whereby all levels of government and private landowners work cooperatively together;

· works to improve the management of species and their habitats; and

· works to uphold trust and relationships with Indian tribes, Alaska Natives, and insular areas and to respect self-determination and sovereignty.

The DOI Office of the Chief Information Officer (OCIO), provides information technology support across the department to ensure that DOI meets the mission, vision, and strategic objectives of its agency priority goals. In alignment with these goals, OCIO’s mission is to provide available, adaptable, secure, and cost-effective information technology products and services to DOI programs/projects, enabling the staff to provide mission-critical support to the nation. Information Technology (IT) enables the DOI to support and facilitate critical services, improve action processing, and provide enhanced customer care and services to DOI bureaus while maintaining the Department’s information security posture.

The Cloud Hosting Solutions (CHS) III acquisition puts DOI bureaus in control of how, when, and where they wish to receive service. It is a catalyst to make DOI a world-class service provider and a framework for modernizing DOI’s culture, processes, and capabilities to put the needs, expectations, and interests of the clients first. Any employee or citizen accessing any DOI IT infrastructure should have a consistent, high-quality experience. To accomplish this, the five strategies that are fundamental to the transformation of DOI include:

· Improving the cloud services experience. At a minimum, every cloud service platform should be predictable, consistent, and efficient. The OCIO and USGS are working to make each touch point simplistic.

· Empowering DOI employees, who are the face of DOI. They provide the information, and access to important products and services, and they serve with distinction every day.

· Achieving support services excellence. Excellent support services will let employees and leaders focus on improved business processes, rather than worry about IT infrastructure improvements.

· Establishing a culture of continuous performance improvement. Employees who strive for performance improvement will apply lean strategies to examine their processes in new ways and build a culture of continuous improvement.

· Enhancing strategic partnerships. Enhanced partnerships will allow the Department to extend the reach of services available to stakeholders.

The DOI’s OCIO and USGS missions are to consistently identify, evaluate and leverage external resources to improve the business delivery experience, while enhancing productivity and efficiency across the enterprise. This strategy drives an unprecedented demand by our stakeholders and clients for IT services and benefits. To serve this demand, the DOI is streamlining operations to better serve the American public by consolidating 49 regions across 8 bureaus into 12 Unified Regions, encompassing all the Department’s bureaus except for the Bureau of Indian Affairs. The new organization reduces bureaucratic redundancy, improves communication between experts in the field and leaders in Washington, DC, and allows for the sharing of knowledge and resources more effectively among the Department’s field staff and local collaborators.

DOI is a federated organization that relies on bureaus and offices to manage the different infrastructure components. The DOI is attempting to move into the future state of cloud services by an overarching enterprise-wide strategic vision.

The main drivers of this effort are the increasing benefits and mandates for cloud migration and data center consolidation.

Cloud Migration: The Office of Management & Budget (OMB) 2019 Federal Cloud Smart Strategy outlines the impetus and benefits of cloud adoption in federal agencies, including acceleration of data center consolidation and better utilization of existing infrastructure assets.

Data Center Consolidation: The Federal Chief Information Officer initiated the Federal Data Center Consolidation Initiative (FDCCI) and the follow-on Data Center Optimization Initiative (DCOI) to reduce the IT footprint for agencies through the consolidation of traditional data centers to promote the use of Green IT, to reduce the cost of data center hardware, increase the overall IT security posture of the government, and to shift IT investments to more efficient computing platforms and technologies.

These two drivers, as well as the OMB guidance (most recent OMB M-21-05) and, from Cloud First to Cloud Smart (see cloud.cio.gov), highlight the importance of harnessing the fundamental shifts in IT investment patterns to increase IT efficiencies and reduce IT investments. Prior to migrating to the cloud or consolidating data centers, it is critical to understand the current IT environment, facilitate informed decisions with the Bureaus and offices about their portfolio, and make educated choices for applications that migrate to the cloud or an on-premise hosting facility.

4.0 SCOPE

The USGS and OCIO are working together on a department-wide procurement effort to obtain a single Virtual Private Center (VPC) cloud services that will support cloud and managed service requirements. The purpose of the proposed Cloud Hosting Solutions (CHS) III contract is to provide access to services needed to support the DOI VPC. These services can be broadly categorized as those typically presented by:

1. A public Cloud Support Services Provider that—as demonstrated with past performance—offers support services and subject matter expertise to include development (including migration/implementation), sustainment, and operations in the cloud.

2. A public Cloud Hosting Provider that offers a Federal Risk and Authorization Management Program (FEDRAMP) certified cloud platform and associated services and tools with domain expertise in the offering of cloud platform infrastructure and capabilities within their platform and developing industry standards.

This document outlines objectives related to each of these categories of support separately. The purpose of this effort is to acquire Cloud services to replace existing and aging infrastructure currently managed by DOI and its bureaus and offices, and to allow for growth and innovation of existing and new projects.

The cloud support service provider or broker must provide the DOI with a technical and organizational transformation roadmap that addresses all phases including architecture, engineering, implementation and sustainment as well as strategic partner engagement services to accomplish this agenda. A critical facet of this strategic partnership is to leverage new acquisition models built on cloud enablement to shift from acquisition of network infrastructure technology as an asset, to infrastructure technology as a service (ITaaS). The cloud support service provider or broker will also engage with the carriers to ensure they meet all service level agreements.

The goal of the proposed requirement is to develop and maintain general-purpose environments that support a broader U.S. Department of the Interior (DOI) Virtual Data Center (VDC) requirement, with associated Cloud-based infrastructure and services, which supports Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) with FedRAMP approved deployments. The DOI is open to contractor flexibility in proposing unique solutions and submitting alternative ideas as options that may increase the likelihood of meeting mission needs, result in less performance risk that may improve efficiency, and reduce DOI’s present and long-term risk with obtaining and utilizing cloud services.

Cloud services must be able to support the entire DOI as selected by projects within DOI and bureaus; therefore, internal users and mission partners, must provide a robust, agile, and interoperable infrastructure that provides connectivity and computing capability to deliver integrated services to clients.

DOI requires contractors who bring a mission focus to this program, which can continuously identify methods for applying IT processes to improve DOI’s mission performance and execution. The Department and bureaus require the expertise to continuously analyze, research, identify, and recommend the most effective and efficient application of technology to meet DOI’s mission requirements. They must also demonstrate the capability to design, engineer, install, and integrate IT infrastructure hardware, software and service components. DOI will require the contractor to:

Provide, under a performance-based contract, secure, highly reliable, and available IT infrastructure services that meet or exceed DOI customer expectations.

Continuously review, analyze, and take proactive measures to ensure that the DOI IT infrastructure stays current (up to date) with technological advances in the industry, while validating that infrastructure investments align with the DOI Hosting Strategy Vision and mission objectives.

Improve service through the implementation of standard service management and delivery frameworks and associated processes.

Develop and provide innovative solutions for consideration by DOI.

Provide transparency to customers and end-users on service cost, performance, and satisfaction as demonstrated and documented through customer satisfaction surveys.

Continuously monitor cost of services and customer satisfaction for services delivered throughout the life cycle of the IT infrastructure operations and support programs, as measured through Total Cost of Ownership (TCO) studies.

Achieve predictable costs for services to enable better budgeting for the customer base.

Effectively utilize subcontract and teaming arrangements as defined in the Federal Acquisition Regulation (FAR) Part 19 - Small Business Programs.

The primary functions of the anticipated Department-wide CHS III program are illustrated below and are based on each DOI bureaus’ unique business needs, to include:

The design, implementation, and maintenance of a well-architected Virtual Private Cloud (VPC).

An implementation and enforcement of various policies within the VPC environment.

A targeted location for customers to host their applications.

An offering of various “managed services,” which is optimized to run in the partner Cloud Service Provider (CSP) environment. These services are strategically offered to reduce the requirement for individual customers to build their own alternatives utilizing their existing dedicated spaces resources, and to increase the standardization of specific implementations of said services. Such standardizations should improve cost efficiency and scalability of the overall CHS offerings. Most of these services would likely be registered in a service catalog.

A central financial control center over the entire contract award, which entails gathering information for targeted billing back to customers and/or centralized common spend items that may be subsidized by various components in the DOI, and appropriately facilitating the fund transfers between relevant parties. Overall support for the ECC ecosystem (along with relevant partners, such as DOI telecom/network support, etc.) as would typically occur in any large enterprise data center located within the physical confines of a given company or agency.

The scope of any potential contract award may require:

Architectural advice on the configuration and deployment of the DOI Cloud Hosting Solutions (CHS) VPC.

Strategic advice on how to improve the support of the overall DOI CHS program.

Contract personnel to help complement the existing staff on the CHS team, at many ranges of expertise and experience, as requested by the DOI CHS program.

Contract personnel who would also be tasked with knowledge transfer to and training for government staff.

Access to an extremely robust CSP environment capable of supporting the wide-ranging needs of a Department the size of DOI.

Itemized and roll-up billing on a monthly basis to the DOI CHS program for all associated spend categories.

Along with government staff, provide consultation to existing and potential customers related to their specific IT support needs in the DOI CHS environment.

Upon request by the DOI CHS program, in-depth advice and possible active facilitation with specific customers (programs and projects) to help them rationalize, architect, and plan out migrations of significant existing internally deployed applications or systems into the DOI CHS VPC. This could potentially include other customers’ systems that are already in the Cloud via other task orders within DOI.

Upon request, any other services associated with what is typically needed to facilitate the support of an enterprise-scale data center deployed in an internal environment.

Specific support to seamlessly migrate all existing CHS systems and associated support services into an alternate environment in the event the DOI CHS would be sited at a CSP other than Amazon Web Services (AWS), where the USGS CHS VPC is presently hosted. Performance of the proposed migration does not require any significant impact on the DOI’s current operations.

The DOI will accept a technical proposal with associated cost estimates from contractor(s) who can contribute to reducing the Total Cost of Ownership (TCO), without compromising objectives or requirements; have existing partnerships with industry leading technology vendors and service providers; and demonstrate the ability to accomplish tasks and deliverables in accordance with stated or desired service levels and performance objectives.

Under a performance-based services contract, DOI will extensively use service level agreements (SLAs) and metrics to monitor the performance of this contract and tasks. The DOI and contractors will baseline and monitor progress, using agreed-upon performance metrics and service level agreements. The DOI expects the contractors to propose meaningful performance and quality assurance metrics and performance incentives in its proposal that will best advance the purposes of the contract on a cost-effective basis.

The overall objective is to perform as an enterprise cloud services provider or broker, and to continuously improve such performance based on lessons learned by execution of cloud brokerage responsibilities. The scope includes all cloud options, such as IaaS, Database-as-a-Service (DBaaS), and PaaS as most appropriate to the requirement, depending on the uniqueness of the requirement to the DOI versus commodity IT services needed by all federal agencies. The overall objectives are to:

Optimize selection of the most appropriate cloud provider for a given business requirement;

Reduce risk associated with consuming services (e.g., via federated security, cost, and compliance);

Integrate diverse cloud services to meet the diverse science mission needs;

Add significant value to services (e.g., context and analytics);

Provide subject matter expertise;

Achieve transparency in cost and performance of the cloud provider;

Centralize cloud services functionality (e.g., service aggregation, archival and auditability);

Provide a central point for governance according to federal government mandates;

Offer various IT services to help consumers with cloud service providers or broker-related project implementations, ranging from managed services to business process utility (BPU);

Streamline and simplify the IT services acquisition process;

Establish processes and tools to assure on-going, viable competition among selected cloud providers by assuring easy migration of all DOI intellectual property and data from one cloud provider to another under contract terms and conditions all parties agree to.

Provide access to all support services directly from the CSP that are typically offered in their normal commercial practice at no charge to the DOI; and Provide, at the DOI’s option, access to elevated levels of support from the CSP, in a tiered level with accompanying payment levels that are clearly defined.

The DOI-wide CSP shall enable:

Emerging Technology. New doors open to opportunities for service and benefits delivery that currently do not exist. This will give DOI staff and clients access information via a multitude of devices that may not be hardwired into DOI’s network.

Interoperable Applications. Enterprise and external systems use shared services to exchange, process, and present information to improve interoperability, reduce system development costs, and accelerate delivery.

Better Value Modern Applications. DOI makes more cost-effective investments in technology and interfaces that are understandable to end users. Using the most suitable Commercial off the shelf (COTS) and Government off the shelf (GOTS) tools, enterprise applications are built as dynamic websites that adapt to how various browsers need to translate and display information.

Flexible and Scalable Infrastructure. DOI uses technologies that provide elasticity and scalability that cloud technologies allow for the sharing of capacity and support mobility, data analytics, and authoritative data.

Secure Information and Networks. Information is encrypted as it traverses through the network. Devices, processes and staff are authenticated as they move between functions and are authorized based on their functional role.

Efficiency. Identify economies of scale, increase productivity and gain operational efficiencies. Ultimately, DOI seeks to drive out redundancies; replicate support service best practices; reengineer processes across the enterprise; establish service level agreements with clearly defined performance measures and targets; establish customer-driven frameworks; enable technology; manage performance; and apply common standards.

The cloud service provider or broker will provide DOI the ability to procure “third-party” services from vendors that provide services on a rental or “pay as you go” nature that are designed to enhance or complement the CSP environment associated with the award. CSP vendors typically have partners that offer specialized or complementary services that build on the core CSP platform or services. In their entirety, they present a more mature and expansive suite of Cloud services, which the Department can more fully utilize.

Business process latency—the state of existing but not yet fully developed or manifested—is problematic in all large organizations. DOI is no exception. Business process latency stifles effectiveness. A reduction in latency will enable DOI to fulfill its commitments, and then, regardless of location, establish efficient processes to implement our Data Hosting Vision and enable improved access to data.

The prime contractor is required to have demonstrated expertise in the realm of architecture, service delivery, and operational support in the CSP environment identified in the Cloud Hosting Solutions (CHS) procurement.

The prime contractor is required to have strong prior government experience integrating cloud hosting. Experience with billing and invoicing for a government customer will also be vital to the success of CHS. Awarding the contract to an experienced integrator with strong past performance is vital. The CSP or broker shall:

Provide access to all support services directly from the CSP at no charge to DOI that CSPs offer at no charge in their normal commercial practice.

Provide, at the DOI’s option, access to elevated levels of support from the CSP, in a tiered level with accompanying and clearly defined payment levels.

Monitoring dash-board tool must be able to integrate with the CSP.

The prime contractor must be capable of migrating all existing CHS (and possibly other DOI) Cloud-based systems from where they currently reside into the CHS environment that will be supported under the CHS III contract. It should be noted that the CSP under any new CHS award, may not be where CHS currently resides.

Provide, at the DOI’s option, consulting and other Cloud-related support services on an agreed-upon labor schedule. The USGS currently supports a VPC and associated support services with a combined government/contractor model. In general, contractors provide senior-level architecture guidance, high-end technical services, and knowledge transfer. The DOI anticipates it will continue to utilize contractors in that mode going forward. Additionally, periodic process and data integration analysis and support services will ensure optimization of processes that directly or indirectly affect cloud services, i.e. account, authentication, and configuration management. The overall footprint of an expanded VPC could proportionally increase the level of required contract support.

Assist, advise, architect, and implement a secure information system environment that complies with all required federal regulations and DOI specific security objectives.

Ensure data portability and migration assistance, as needed, to an in-house or another cloud platform upon contract completion.

Assist the DOI in creating solutions that allow the Department to monitor traffic moving in and out of the cloud environment in order to meet Trusted Internet Connections (TIC) and other security monitoring requirements.

Agree to generally bill for Cloud-related support services by the hour based on contractually established professional labor categories. Occasionally, both parties may identify and agree upon fixed-price tasks.

The DOI requires the Contractor to develop and maintain throughout the engagement, a Master Program Plan (MPP) that describes the overall target architecture, a roadmap to achieving that target architecture with major milestones, and an integrated master schedule that presents a detailed work breakdown structure and milestones for each of the major task groups identified.

5.0 PROGRAM AND PROJECT MANAGEMENT

The Contractor(s) shall provide the technical and functional activities necessary for the management of this SOO. The Contractor shall employ a technical approach, organizational resources and management controls to achieve cost, schedule and performance requirements throughout the engagement.

The contractor, at a minimum, shall perform the following program management activities:

Develop and manage Infrastructure Modernization Program Management Plan and Project Schedule, outlining the individual project Work Breakdown Structures (WBS) and resource allocation to accomplish each task.

Project coordination and management support between contractor employees and engineers, federal staff, vendors, and future customers of the various infrastructure systems to ensure integration points are in place throughout the project’s lifecycle.

Support deployment planning and overall project management for the multiple locations across the nationwide DOI enterprise.

Provide overall quality control throughout the project’s performance and escalate issues to federal management as needed.

Produce briefings, program plans, and other documentation as requested for presentation to the OCIO, USGS, and other bureau sponsors and stakeholders.

Provide communications and outreach materials to customers on CHS service offerings.

Provide executive coaching and instructional presentations regarding new functionality to DOI customers;

Provide meeting support such as agenda development, minutes, and action tracking; and Prepare status reports, on a weekly and ad-hoc basis, to provide an update on the project’s progress and specific areas that may require management’s action.

5.1 Reporting

At the request of the Contracting Officer Representative (COR), the contractor shall provide the COR with separate Project Status Reports that monitor the progress, cost, schedule, and labor hours expended to date for each Task Assignment issued under this SOO (monthly). The Project Status Reports shall include a discussion of overall personnel, financial, deliverables and milestones, risks (to include opportunities) and other issues, including potential impacts on schedules or project plans and recommended actions. Where relevant, the reports shall discuss these issues for each Task Assignment.

The Contractor/Subcontractor employee by task assignment shall include in the reports a summary of expended labor hours and dollars. They shall submit each report to the government COR and Project Manager in accordance with the delivery schedule agreed upon by the parties. The COR may change the format and content of the reports over time to reflect the dynamic nature of the assigned activities. Although the reports are due at the request of the COR, this shall not relieve the Contractor of the responsibility to proactively keep the government informed of issues or problems as they occur (including technical, cost or schedule issues).

The contractor shall also provide weekly updates that inform the COR about the status of each Task Assignment as requested.

6.0 Statement of Objectives (SOO)

The DOI seeks a single integrator and one or more Cloud Support Services Providers (CSPs) to assist with DOI leadership of data center consolidation and overall reduction of the DOI-owned and -managed data center footprint through vendor-managed cloud services. To maximize standardization and efficiency while minimizing duplicative administrative tasks, the CSP should have built in multi-tenancy capability to readily provide shared service across DOI. Where cloud services are not applicable, DOI continues to principally reduce application, system, and database inventories to essential enterprise levels by increasing the use of virtualization and DOI on-premise consolidation.

Leveraging cloud services and on-premise, traditional virtualization, DOI is committed to:

derive efficiency through the pooling of storage, network and compute resources, and on-demand dynamic resource allocation;

offer efficient shared service via Application Rationalization, use of container based and serverless technology;

enable automated Cloud Brokering, Multi-tenant capability, Zero Trust Networking; and leveraging DevOps industry standard practices.

Per federal guidance, through utilization of cloud hosting and the consolidation of data centers, DOI will modernize our IT infrastructure to improve efficiency, address material weaknesses, protect data, and ensure availability of IT infrastructure to staff and contractors in alignment with OMB guidance.

The DOI OCIO will perform ongoing analysis of existing and future DOI applications cloud hosting and provide updated recommendations on the location of application hosting.

The overarching DOI objectives for data center consolidation are to:

Maintain cross-agency goals for a highly available, scalable, and redundant data center infrastructure that will substantially reduce the government’s risk and provide for fiscally responsible future IT growth.

Transition to commercial cloud at the highest application service level (i.e. SaaS) as the default service while maintaining secure and efficient data center infrastructure to support systems which cannot or should not migrate to the virtual data center environment.

Optimize space and IT asset utilization and processing capacity to minimize environmental impacts and achieve cost savings through energy consumption reductions and economies of scale for purchasing and operational resources.

Increase the IT security posture of DOI enterprise IT systems through implementation of standardized processes and monitoring tools across all systems located in the consolidated and existing data centers.

Provide automated and standardized security hardening of hardware and software platforms in accordance with National Institute of Standards and Technology (NIST) 800-53 and Federal Information Security Management Act (FISMA) guidelines to ensure the integrity and confidentiality of DOI electronic information and systems.

Provide automated and standardized monitoring of IT systems for availability and performance to improve service levels across the Department of the Interior.

Ensure continuous IT system availability and performance through implementation of redundancy, load balancing, continuity of operations and disaster recovery measures.

Provide advisory services and solutions that will:

· Satisfy FITARA reporting requirements while expanding information to incorporate cloud hosting solutions.

· Catalog, standardize, and consolidate data center cloud hosting contracts.

· Standardize, catalog and centralize the consumption and deployment of cloud services in both process and technology.

· Develop a storefront for intake of development requests, create presentations, budget plans and projections, strategic roadmaps, and project plans to provide recommendations to the DOI/Bureau Cloud Services Team for cloud service offerings to address new requests for services, modernize our current cloud service portfolio, and determine which non-cloud offerings are migrated to the cloud and integrated into the cloud services portfolio.

· Provide a method to transition and/or migrate legacy applications to enterprise cloud solutions.

· Perform ongoing analysis of existing and future DOI applications cloud hosting solutions to provide recommendations on application hosting to the DOI cloud services managing partners.

· Establish fundamental criteria for new applications that ensure compatibility with DOI enterprise cloud solutions.

· Develop and implement solutions, procedures, communications and strategies that enforce cloud service provider adoptions.

To deliver increasing value to the stakeholders and clients, the DOI is modernizing the IT infrastructure across the enterprise. The purpose of this effort is to acquire professional services and the agency-wide support that the DOI requires in order to adequately support the modernization of the DOI Enterprise IT Infrastructure and ensure compliance with enterprise strategy and mandates for cloud migration and data center consolidation. Additionally, the DOI strategy has led to the identification of the following objectives:

1. Target vision and Architecture

2. Standardization and Governance

3. Business Processes

4. Automation/Orchestration wherever possible, e.g., adopting artificial intelligence

5. Migration to target architecture, e.g., Private Cloud/Optimized Data Center Infrastructure at Major Tiered Data Centers

6. Seamless integration between Private and Public Cloud

7. Tools standardization/integration

8. Security and Zero Trust Network (ZTN)

6.1 Cloud Technical Statement of Objectives

Contractor will provide cloud and professional support services and mechanisms that enable efficient enterprise IT shared services and consolidation of the U.S. Department of the Interior (DOI) data centers to a target state (and number) that promotes standardization, and operational efficiency across the Department without compromising availability, reliability, performance, business continuity, backup and security.

6.1.1 Provide Cloud Support Services

The cloud support services provider shall:

Provide a schedule and budget estimates for proposed work activities.

Monitor and adhere to baseline (or rebaseline) scope, schedule, and costs.

Communicate within project team, DOI and bureau program/project management, and other bureau leads as sponsors and/or stakeholders.

Promote continuous improvement in work processes to improve quality, timeliness, cost-effectiveness, and data interoperability.

Propose system improvements and enhancements to CHS III Program Management that affect scope, schedule, cost, functionality, performance, data management and user experience.

Support intra-project activities, CHS III enterprise activities, technical meetings and working groups, and proof of concepts that have a cloud component.

Participate in Department and cross-bureau collaborative activities and working groups with approval from the Program Manager.

Participate in interface control document (ICD) development between external partners and CHS III cloud-based systems.

Consult with CHS Program and Project Management on the development, maintenance and operations of enterprises solutions.

Support CHS III core system integration, trouble shooting, and interface issues, both during core hours and as needed outside of normal working hours.

Research new cloud and data center technologies to:

stay current and informed of changes regarding cloud providers and technologies determine how it may impact DOI; and recommend courses of action to the program manager.

Research and plan for new cloud activities involving multiple bureaus..

Provide a development and test mode as part of the platform for tools/services/applications in the Cloud within the DevOps model.

Travel to other bureaus, offices, or field centers as necessary in support of CHS III Cloud-based systems.

6.1.2 Deliverables

The contractor will submit the following:

Cloud Service Provider’s Assessment and Identification: Classification, locations, contracts and services, and DOI Services (Applications) provided;

Reporting mechanism(s);

1. Monthly cloud status reports to include task accomplishments, plans, progress, and problems.

Trip reports notes.

Meeting notes.

Cloud and Service Target Recommendations;

Information Technology Migration Plan;

Platform Implementation Plan (updated when contract options are exercised);

Platform IT Security Plan;

Platform Architecture Design (updated every two years);

System Engineering Management Plan (updated every two years);

Data Preservation Plan (updated every two years);

Configuration Management Plan (updated every two years);

Compliance Management Plan;

Consumer Management Plan;

Software Design Plan;

Tool Standardization/Rationalization/Integration (across Private cloud/On-premise/Public Cloud);

Data Rationalization;

Cloud affinity/brokering (guide optimal workload destination based on requirements input); and Lessons learned and program summary for the previous year of performance.

6.1.3 Assumptions and Constraints

The U.S. Government expects the cloud support services provider will:

1. Offer a tiered level of service.

2. Continue to identify and recommend potential system and/or operations flow efficiencies for the cloud-based systems as appropriate.

3. Provide access logs for all transactions at the request of the government.

4. Provide subject matter expertise as requested.

5. Provide interoperability across cloud platforms as integration between platforms (cloud and Department virtual data centers) continue to mature. (Interoperability is a significant hurdle for federal agencies in the current migration path towards Data Center Consolidation and the cloud infrastructure.)

6. Provide application rationalization services for Department needs to include understanding, consulting, advising, reviewing and recommendations to satisfy Department goals for management of the portfolio for services and tools.

6.2 Provide Cloud Hosting Solutions (Platform)

The cloud hosting solutions provider shall identify, leverage and establish cloud services through Federal Risk and Authorization Management Program (FedRAMP) accredited “-as a Service” solutions such as: Infrastructure, Platform, and Storage. This is the principal objective. In addition, requirements for accessibility based on Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) are determined to be relevant. See http://www.Section508.gov to obtain information about Section 508 Electronic and Information Technology (EIT) Accessibility Standards.

The U.S. Government expects the CHS provider to report through the prime integrator in regard to the following:

1. Provide scope, schedule and budget proposals for future work activities.

1. Monitor and adhere to baseline (or rebaseline) scope, schedule, and costs.

1. Communicate within project team, DOI and bureau program/project management, and other bureau leads as sponsors and/or stakeholders.

1. Promote continuous improvement in work processes to improve quality, timeliness, cost-effectiveness, and data interoperability.

1. Propose system improvements and enhancements to CHS III Program Management that affect scope, data and users/usage.

1. Support intra-project activities, CHS III enterprise activities, technical meetings and working groups, and proof of concepts that have a cloud component.

1. Participate in Department and cross-bureau collaborative activities and working groups with approval from the program manager.

1. Participate in Interface Control Document (ICD) development between external partners and CHS III cloud-based systems.

1. Consult with CHS Program and Project Management on the development, maintenance and operations of enterprises solutions.

1. Support CHS III core system integration, trouble shooting, and interface issues.

1. Research cloud technologies and stay current and cognizant of changes regarding cloud providers and technologies.

1. Research and plan for new cloud activities including multiple bureaus through the contract proposal process.

1. Provide a development and test mode as part of the platform for tools/services/applications in the Cloud.

1. Travel to other bureaus or field centers as necessary in support of CHS III Cloud-based systems.

6.2.1 Deliverables

For each initial, updated, and final plan the contractor will submit the following:

1. Cloud Service Provider’s Assessment and Identification: Classification, locations, contracts and services, and DOI Services (Applications) provided.

2. Reporting Mechanism(s);

a. Monthly cloud status charts to include task accomplishments, plans, progress, and problems.

b. Travel reports/notes.

c. Meeting Notes.

3. Cloud and Service Target Recommendations Report.

4. Master Program Plan (MPP).

5. Annual Work Plans for all current, planned and proposed development work.

6. Information Technology Migration Plans.

7. Closure and Equipment Disposal Plan (Full Shutdown of closed Hosting Spaces).

8. Data Center Contracting requirements standards, Service Level Agreement (SLA), creation of common compliance language.

9. Software Design Plan (platform).

10. Coordination and Communication Plan.

11. Compliance Management Plan.

12. Consumer Management Plan.

13. Annual lessons learned and program summary for the previous period of performance.

6.2.2 Assumptions and Constraints

The U.S. Government expects the cloud hosting solutions provider will:

1. Offer a tiered level of service.

2. Continue to identify and recommend potential system and/or operations flow efficiencies. for the cloud-based systems as appropriate.

3. Provide access logs for all transactions at the request of the government.

4. Provide subject matter expertise as requested.

5. Provide peta-byte volume and scale for storage and compute to meet the Departments growing needs.

6.3 Partnering Objectives

Creating a "partnership" between the DOI and the contractor(s) is a major intent of this SOO. The extent to which a contractor’s services advance DOI mission accomplishment through the completion, use, and documented results from the DOI infrastructure services and systems will determine its performance. Within the context of this SOO, "partnership" means an interactive, mutually supportive professional relationship that is open, collaborative, agile, and customer oriented. In addition to meeting the objectives described herein, the U.S. Government expects the contractor to:

1. Consistently take steps to understand DOI’s crucial business issues and opportunities.

2. Identify and propose improvements to frameworks, processes, and services throughout the performance period of the contract.

3. Share the risks and responsibilities of joint implementations and initiatives.

4. Ensure its products and services deliver tangible and meaningful business benefits.

5. Work collaboratively with other contractors, government agencies, and business partners to ensure project success.

6. Establish partnerships between cloud service contractors and cloud hosting solutions contractors.

7. Provide documentation of functional Work Breakdown Structure (WBS) to include Responsibility Assignment Matrix (RAM) for roles and responsibilities for each partner.

8. Develop architecture and code base on behalf of the U. S. government that they will share with the other contract teams and across the options of the entire CHS III contract offering.

9. Establish an efficient and effective billing process and re-use across the options of the contract to minimize impact with the U. S. government billing/invoicing systems. This billing process interval will be monthly and based on Gregorian calendar months.

10. Deliver a metrics operations dashboard to monitor and track ingest, egress, processing as an example of the many possible capabilities.

11. Break out the task basis of estimate (BOE) costs to the sub-system level of the work breakdown structure (WBS). In specific cases, the government may request the contractor to report at lower levels of the WBS and provide monthly detail upon request.

12. Cede control of application or data set to the U.S. Government as the data owner.

13. Provide secure connectivity infrastructure that conforms to U.S. Government information security and privacy regulatory requirements.

14. Provide access logs for all transactions at the request of the government.

15. Contain all hosting activities within the contiguous United States.

16. Provide interconnection solutions that meet the latest Government Trusted Internet Connection (TIC) requirements. The reseller may propose optional services that allow the government to utilize a “TIC in the Cloud” in which the vendor provides MTIPS capabilities as part of the cloud option.

17. Support the capability to store data as blocks, objects, files and/or lakes (concepts).

18. Continue to identify and recommend potential system and/or operations flow efficiencies for the cloud-based systems as appropriate.

19. Provide access logs for all transactions at the request of the government.

20. Support encryption for data-at-rest and data-in-transit using industry-standard algorithms.

21. Provide an effective configuration management process.

22. Identify any unique hardware and software requirements necessary beyond their standard configurations.

23. Support multi-factor authentication and demonstrate knowledge on government IT Security regulations.

24. Demonstrate knowledge on and efficiently implement:

a. event-based serverless compute processing.

b. extension of live storage for internal applications into the Cloud.

c. sensor stream processing services for both backward and forward data streams.

d. mass data import/export service via shipped physical devices up to exabyte in scale.

e. open-source container management and orchestration tools.

f. the ability to send notifications as a service on event triggers as necessitated.

g. optional market-based demand compute pricing model.

h. optional reserve compute capacity pricing model.

i. cluster compute service that supports high-performance computing (HPC) workloads.

j. services that directly support machine learning.

k. an ability to directly downlink targeted satellite data to the CSP environment with no outside intermediary systems.

l. support for Pangeo as a service (open-source big data climate science platform).

m. time series optimized databases.

n. Database-as-a-Service (DaaS) for the following Relational database management system (RDBMS) and NoSQL platforms including:

· Oracle

· Postgres

· MySql

· SqlServer

· Apache

· MongoDB

· Apache Cassandra

o. private and public internet protocol (IP) subnets (Ipv4 and Ipv6).

p. load balancing (both Network and Application) across multiple instances that provide health checks that allow non-responsive machines to be dropped from the load balancing group.

q. domain name system (DNS) failover.

25. Support Web…