Attachment_1a__SOW_(Revised)_0001.pdf
PDF 134 KB Posted
- Attached to
- Transcription Services for BIA-OJS
- Solicitation number
- 140A1626Q0074
About this file
This is a Statement of Work for transcription services required by the Bureau of Indian Affairs (BIA), Office of Justice Services (OJS), Internal Affairs Division (IAD), headquartered in Albuquerque, New Mexico.
The contractor must provide transcription services for recorded administrative investigation interviews at a per-minute rate, with an estimated average volume of 2,000 audio minutes per month based on historical usage, though actual volume may vary. All transcribed documents must be delivered in editable Microsoft Word format within two government business days (excluding weekends and federal holidays) with a 99%-100% accuracy level. Documents shall be formatted to include speaker names in question-and-answer format, case title, page numbers, and transcription company identification. The contractor must securely receive and transmit media and transcription files through encrypted email and maintain a FedRAMP-authorized High impact level shared site accessible only to authorized IAD personnel, with data encrypted at rest and in transit and transcriptions retained for 30 days. Additional requirements include providing customer support services and a comprehensive "How-To Guide" for account creation, uploading, downloading, and adding notes. All original interview audio media (digital files, CDs, tapes) remain BIA OJS IAD property and must be returned; the contractor is strictly prohibited from duplicating or distributing any information received except to requesting IAD staff. The contractor must submit invoices via the Internet Payment Platform (IPP), and IAD personnel retain exclusive utilization rights with an authorized user roster provided on a recurring basis.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Sol_140A1626Q0074_Amd_0001.pdf | ||
| QUESTION_AND_ANSWER_7_28_2026_0001.pdf | ||
| Sol_140A1626Q0074.pdf | ||
| Attachment_2__IA_-_IEE_Representation_Form.pdf | ||
| Attachment_1__SOW.pdf |
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Text version
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United States Bureau of Indian Affairs
Office of Justice Services – Internal Affairs Division
STATEMENT OF WORK
Transcription Services (revised 7.28.2026)
Background
The Bureau of Indian Affairs (BIA), Office of Justice Services (OJS), Internal Affairs Division (IAD) is headquarters in Albuquerque, New Mexico. The Internal Affairs Division (IAD) requires transcription services to transcribe digital audio or video recorded administrative investigation interviews of employees, victims, witnesses, and complainants.
Scope
The Government requires transcription services from a contractor who provides timely, and highly accurate work. The Contractor shall be familiar with the transcriptions required by IAD. The Contractor shall be very reliable in producing the finished product within the specifications requested by IAD.
Accessibility, timely electronic delivery, and immediate availability of the finished product upon completion are important for IAD in fulfilling its mission.
Audio or video recorded interviews on various media, for example: tapes, CDs and digital audio or media files, will be submitted to the Contractor directly by IAD staff for transcription via electronic means allowable to IAD by its government IT systems such as (Email, SharePoint, etc.).
Task
1. The Contractor shall provide transcription services for recorded interviews based on a "per minute" rate. The requirement is estimated to average 2,000 audio minutes per month based on historical usage. This estimate is not guaranteed, and actual volume may be higher or lower. Payment will be based on actual audio minutes transcribed at the awarded per-minute rate.
2. All transcription documents shall be in Microsoft Word format and must be editable. Transcribed documents may be requested and sent through a web-based system.
3. The Contractor shall be able to securely receive and transmit media and transcription files through encrypted email.
4. All transcription documents shall be made available on a secure, reliable, and user-friendly contractor-maintained shared site accessible only to authorized IAD personnel. The shared site shall be FedRAMP authorized at the High impact level. Data shall be encrypted at rest and in transit. Transcriptions shall be retained for 30 days.
5. All transcription documents shall have an accuracy level of 99%-100%, and formatted as follows:
6. Should include the name of each speaker, listed in a question-and-answer format, case title, page number, and identification of Transcription Company.
7. The Contractor shall provide all transcribed documents within two Government business days, excluding weekends and Federal holidays. Requests received after normal Government business hours will be considered received on the next Government business day.
8. The Contractor shall provide customer support services and a comprehensive “How-To Guide” detailing the steps for creating an account, uploading, downloading, and adding notes.
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9. The Internal Affairs Division personnel shall only retain exclusive utilization rights for all services under this contract. A current roster of authorized users in Internal Affairs Division will be provided to the vendor on a recurring basis to ensure data integrity.
Security
All forms of media delivered via electronically, USPS, FedEx to the Contractor shall remain the property of the BIA OJS IAD, namely the interview audio (Digital, CDs, Tapes, etc.) and be returned to IAD. The
Contractor is strictly prohibited from duplicating or distributing any information received from IAD staff or any transcribed information, except to the IAD staff who requested it.
Invoices
The Contractor shall submit original invoices via the Internet Payment Platform (IPP).
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