Attachment_1_SOW_0003.docx

STATEMENT OF WORK

FOR

BUSINESS SUPPORT SERVICES (BSS)

Revised 01/31/2023 (Amendment 003)

GENERAL

Background The Indian Affairs offers an extensive scope of programs that covers the entire range of Federal, State, and local government services. Programs administered by either Tribes or Indian Affairs through the Bureau of Indian Education (BIE) include an education system consisting of 183 schools and dormitories educating approximately 42,000 elementary and secondary students and 28 tribal colleges, universities, and post-secondary schools. Programs administered through the Bureau of Indian Affairs (BIA) include social services, natural resources management on trust lands representing 55 million surface acres and 57 million acres of subsurface minerals estates, economic development programs in some of the most isolated and economically depressed areas of the United States, law enforcement and detention services, administration of tribal courts, implementation of land and water claim settlements, housing improvement, disaster relief, replacement and repair of schools, repair and maintenance of roads and bridges, and the repair of structural deficiencies on high hazard dams, the BIA operates a series irrigation systems and provides electricity to rural parts of Arizona.

Purpose Contractor personnel are required to provide business support services in several different areas of work. Since Indian Affairs supports 567 federally recognized tribes with a service population of about 1.9 million American Indian and Alaska Natives, the workload fluctuates at any given time depending on its needs. As a result, the BIA needs to be able to quickly adjust to increases and decreases in Human Resource, property and acquisition administration and other support services.

Scope of Work The purpose of this acquisition is to award multiple Business Support Services Indefinite Delivery, Indefinite Quantity (IDIQ) Contracts to provide Human Resource, and acquisition administration and other support services as needed.

The Government’s individual requirements at the Task Order level may be described in Statements of Objectives (SOO), Performance Work Statements (PWS), or Statements of Work (SOW).

Description of Services:

The contractor is responsible for providing qualified personnel to perform the work specified in this SOW. The contractor shall maintain the personnel, organizational and administrative controls necessary to ensure that the work delivered meets contract specifications and requirements. The work history of each contractor employee must contain experience directly related to the tasks and functions he/she is intended to perform under this contract. Personnel assigned to, or utilized by, the contractor in performance of work, shall be fully capable of performing the contemplated functions of the respective labor categories in an efficient, reliable, and professional manner. Personnel assigned to or utilized by the contractor in the performance of this contract shall, as a minimum, be a United States Citizen, meet the experience, education, or other background requirements set forth in the job description. Resumes are required in order to confirm the acceptability and availability of all proposed personnel.

The Government reserves the right, during the life of the resulting contract, to request work histories on any contractor employee for the purpose of verifying compliance with the contract requirements. If the Contracting Officer questions the qualification or competencies of any personnel performing under this SOW, the burden of proof to sustain that the candidate is qualified, as prescribed herein, shall rest with the contractor.

Labor categories and descriptions are stated in Attachment 2 IDIQ Pricing Schedule and Attachment 3 Labor Category Descriptions, respectively. Positions may have multiple levels associated with one position to cover different job duties, responsibilities, and salary requirements.

Labor categories are broken in to “Pools”. Each Pool represents a group of related labor categories and a broken down as Human Resources, Project Management, Acquisition, Administrative/Financial, and Subject Matter Experts. Contractors may propose one Pool, multiple Pools, or all Pools. No contractor will be penalized during IDIQ evaluation for the number of pools they do or do not propose. Successful contractors will only receive one IDIQ for the pools they proposed and will only be allowed to quote on Task Orders for the pools they proposed at the IDIQ level.

The Government reserves the right to modify the contract and add new labor categories that are within the general scope of the contract. The hourly rates for new labor categories will be negotiated with each multiple award contractor.

Service Contract Wage Determination(s) will be provided at the Individual Task Order level.

Task Areas/Pools The following task areas/pools account for the total scope of the Business Support Services IDIQ:

· Pool 1: Human Resources

The contractor shall provide a qualified team of personnel with expertise in all aspects of Human Resources. The following requirements are representative of the services (but not all-encompassing) available for ordering under Pool 1:

· position classification support, processing new hire onboarding packages, ensuring accurate and timely review and release of job postings, and providing administrative support to senior HR officials and/or office directors.

· Supports Human Resource offices with a range of on-boarding and out-processing requirements; to include recruiting, screening, interviewing, and placing employees.

· Assist with other human resources work, such as employee relations, compensation and benefits, and training.

· Pool 2: Program/Project Management

This pool consists of all program and/or project management support functions required to support the various missions across the Agency and its partners. The contractor shall provide task order level staff holding expertise in provisioning guidance and direction for projects and/or programs of various size, scope and complexity, which will be further defined at the task order level. The following requirements are representative of the services (but not all-encompassing) available for ordering under Pool 2:

· Interacts with the clients.

· Supports the completion of project-specific tasks within estimated time frames and budget constraints.

· Develops strategic approaches to improve program effectiveness, implements efficient work processes, and ensures quality assurance.

· Serves as the point of contact for marketing strategy, creative services, marketing/communications, information management and print/production management.

· Meets with client regularly to ensure work meets/exceeds client objectives, discuss initiatives, and set priorities.

· Assigns team responsibilities and supervises efforts. Monitors resources as necessary to complete duties in accordance with scheduled milestones and budgetary constraints.

· Performs quality checks of all work products.

· Work with program directors and consultants to create a communications strategy and map out the tasks needed to implement that strategy.

· Collaborate with program managers and other organizational stakeholders to create approved project plans and timelines.

· Maintain an up-to-date understanding of the organization and audiences to achieve desired results.

· Respond to general information inquiries.

· Build out and regularly update project plans.

· Support communication strategies by ensuring projects are delivered on time, on scope and on budget.

· Provide strategic counsel and executes project management best practices and tactics that align with objectives/goals.

· Develops and manages project timelines.

· Collaborates with a large group of diverse stakeholders

· Ensure functional specifications and requirement documents are met.

· Pool 3: Acquisitions Support

The contractor shall recruit and retain qualified personnel in the field of acquisitions support. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform cradle-to-grave acquisition support services. The work performed shall be in conformance with all Government regulations and policies including the Federal Acquisition Regulation (FAR), the Department of Interior Federal Acquisition Regulation Supplement (DIARS) and other agency supplemental regulations as appropriate. The following requirements are representative of the services (but not all-encompassing) available for ordering under Pool 3:

· Provide advice, recommendations, drafting and document support to multiple offices in all areas of the acquisition and financial assistance requirements phase. The contractor shall provide all necessary support, by working with BIA, BIE and AS/IA and other Government customers, in a team environment, to review draft documents and assist customers to the extent necessary to produce executable acquisition strategies, contractible requirements, Statements of Work, and sound Independent Government Estimates (IGE).

· Assist in development and preparation of pre-award Statements of Work (SOW), Statements of Objective (SOO) and other requirements documents. This effort includes assisting program offices in researching and drafting specifications and standards, including Performance-based Work Statements (PWS); developing performance measures, providing consultation and recommendations; and coordinating requirements documents. The Contractor shall prepare pre-award documents such as Determinations and Findings (D&F), Single Source Determinations, Limited Source Determinations, and Justifications for Other Than Full and Open Competition (JOFOC) and other necessary contract file documents. All final decisions will be made by appropriate Government personnel. The Contractor shall guide the customer through the evaluation process and prepare written documentation to support either informal or formal evaluation procedures. The Contractor shall guide the evaluators with guidance from the CO to identify pre-negotiation objectives and assist the CO with discussions with offerors.

· Provide advice and recommendations for all elements in acquisition plans, including approaches, options, strategies, risks, contracting methods, competition, sources, cost, milestone schedule, etc. Research existing Government- wide contracts for available products and services. Evaluate different approaches to and sources for acquisition support. Research available suppliers and compare the services and costs of obtaining support from the different providers. Assist with Economy Act applicability determinations.

· Contractor shall provide assistance in preparing IGCEs. Such assistance may include but is not limited to, research and analysis of past purchases of similar products or services, current market value of the products or services, other agency purchases of similar products and services.

· Assist in conducting market research to identify potential sources and contract vehicles. Potential sources should include socio-economic program participants (i.e., ISBEE, IEE, small businesses, small and disadvantaged businesses, HUB Zone businesses). Potential vehicles should include GSA Schedule vendors, Government-wide Agency Contracts, and other agency contracts. Conduct market surveys and prepare written documentation of market research. Support program offices in documenting small business capability analysis. Prepare SAM.gov and other electronic posting announcements.

· Assist contracting officers and program personnel with developing and drafting documents supporting solicitations and pre-award documents.

· Provide advice to program personnel to exercise option years, re-compete new contracts, and assist/advise on contract problems/issues.

· Assist customers with contract/grant award and/or administration, from providing guidance to customer, recommending modification(s), and drafting modification documents and any duties as required to provide exemplary contract/grant administration support.

· Pool 4: Administrative/Finance

The contractor shall provide the full spectrum of administrative and/or financial support services specialists. The following requirements are representative of the services (but not all-encompassing) available for ordering under Pool 4:

· contractor shall provide personnel that have varying expertise in all areas of financial processes, including but not limited to accounting, auditing and budget formulation and/or execution.

· prepare and update financial training materials for end users, coordinating training events, delivery of training to end users, and post-event communications with the training team.

support customers by researching, identifying, and troubleshooting problems, as well as communicating with users on resolution.

· develop and deliver financial reporting artifacts and tools

· analyze financial data from various sources and/or synthesize financial data into a dashboard or similar visualization method.

· assist in development and preparation of memos, reports, case studies, tasker and other documents. This effort includes assisting program offices in researching and drafting of documents, developing performance measures, providing consultation and recommendations.

· coordinating with all levels of staff within the bureaus/offices and aid with the establishment and set up of projects. All final decisions will be made by appropriate Government personnel.

· Pool 5: Subject Matter Expert Support

The contractor shall ensure the consistent availability of subject matter expertise/consultant support to assist DOI bureaus and offices in achieving mission objectives. SME support may be utilized by customers requiring high level consultation related to (but not limited to) program direction/modernization, policy changes, industry best practices, business process improvement and/or reengineering, change management, and related support services. The following requirements are representative of the services (but not all-encompassing) available for ordering under Pool 5:

· Possesses extensive demonstrated knowledge in designated field or discipline.

· Provides strategic guidance, insight and/or advice concerning task or project strategic direction and outcomes.

· May contribute to the evaluation, analysis, and development of recommended solutions.

· Resolves complex problems, which require an in-depth knowledge of subject matter related to the designated field or discipline.

· Applies principles and methods of the subject matter to specialized solutions.

· Capable of planning, directing and implementing initiatives.

· Provides advanced specialized scientific, engineering and other functional support required to complete high visibility (or high priority) projects.

· Provides program-wide advisory assistance in the planning, troubleshooting, integration, research, design, development, testing, modeling, simulation and training on the most complex work requirements.