14 CC-BLRI004-25 Exhibit H Maintenance Plan.pdf

CC-BLRI004-25 Contract Exhibit H: Maintenance Plan Table of Contents

Exhibit H: Maintenance Plan Table of Contents

1) INTRODUCTION

2) PART A – GENERAL STANDARDS

A) GENERAL CONCESSION FACILITIES STANDARDS

B) DEFINITIONS

C) CONCESSIONER RESPONSIBILITIES

D) NATIONAL PARK SERVICE RESPONSIBILITIES

3) PART B – AREA SPECIFIC CONCESSIONER RESPONSIBILITIES

A) GENERAL

B) HISTORIC BUILDINGS, STRUCTURES AND LANDSCAPES

C) NON-HISTORIC STRUCTURES

D) QUALIFIED PERSONNEL

E) CAPITAL IMPROVEMENTS

F) DEFERRED MAINTENANCE (DM)

G) CYCLIC MAINTENANCE/RECURRING MAINTENANCE (RM)

H) STRUCTURAL FIRE PREVENTION, PROTECTION, AND SUPPRESSION

I) UTILITIES

J) SIGNS

K) GROUNDS, LANDSCAPING, AND PEST MANAGEMENT

L) ROADS, TRAILS, PARKING AREAS, AND WALKWAYS

M) ALL RESTROOMS WITHIN CONCESSION FACILITIES

N) GOVERNMENT ASSIGNED PERSONAL PROPERTY

O) NATIONAL PARK SERVICE RESPONSIBILITIES

4) PART C – CONCESSIONER ENVIRONMENTAL RESPONSIBILITIES

A) GENERAL

B) AIR QUALITY

C) HAZARDOUS SUBSTANCES

D) HAZARDOUS, UNIVERSAL AND OTHER MISCELLANEOUS MAINTENANCE WASTES

E) PEST MANAGEMENT

F) SOLID WASTE REDUCTION, STORAGE, COLLECTION, AND DISPOSAL

G) WATER AND ENERGY EFFICIENCY

H) WASTEWATER

5) PART D – CONCESSIONER MAINTENANCE PLANNING AND REPORTING RESPONSIBILITIES

A) GENERAL

6) PART E - REPORTING SCHEDULE

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EXHIBIT H

MAINTENANCE PLAN

1) INTRODUCTION

This Maintenance Plan between insert concessioner name (Concessioner) and the National Park Service (Service) states the Concessioner’s and the Service’s maintenance duties regarding those Blue Ridge Parkway (Area) lands and facilities that are assigned to the Concessioner for the purposes the Contract authorized. If there is any conflict between the Contract terms and this Maintenance Plan, the Contract terms, including any amendments, will prevail. Following the Maintenance Plan requirements is required to satisfy the Concessioner’s Maintenance duties under the Contract terms.

This plan will remain in effect until superseded or amended. After consulting with the Concessioner, the Service will review and revise this plan annually, or as the Superintendent of the Area decides is necessary.

Revisions may not conflict with the main body of the Contract terms. Any revisions must be reasonable and further the Contract’s purposes.

2) PART A – GENERAL STANDARDS

A) General Concession Facilities Standards

Under the Contract, the Concessioner is solely responsible for the Maintenance of all Concession Facilities to the Service’s satisfaction. In fulfilling its duty, the Concessioner must follow the Maintenance Plan.

The Concessioner maintenance activities must follow Applicable Laws, as the Contract defined that term. Applicable Laws include, but are not limited to, applicable codes and standards, Service standards, DOI and NPS Asset Management Plans, NPS Management Policies, and manufacturer recommendations and specifications.

B) Definitions Besides the defined terms in the Contract, the following definitions apply to this Maintenance Plan.

Asset – Real Property that the National Park Service desires to track and manage as a distinct identifiable entity. An Asset may be a physical structure or grouping of structures, land features, or other tangible property that has a specific service or function like an office building, lodge, motel, cabin, residence, campground, marina, etc.

Capital Improvement – Capital Improvement must have the meaning as Exhibit A to the Contract states.

Component – A portion of an Asset.

Component Renewal (CR) – The planned Replacement of a Component at the end of its Useful Life. Component Renewal examples include the replacement of foundations, building frames, window frames, windows, doors, sheathing, subfloors, drainage and roofs; the replacement of building systems like electrical distribution systems, built-in heating and cooling systems, and plumbing systems; and the rehabilitation of Components of historic Concession Facilities.

Component Renewal includes the deconstruction of the existing Component and the Replacement of that Component with a new Component of equal or superior capability and performance. These actions recur on a periodic cycle of greater than seven years.

Component Renewal Reserve (CRR) – A Concessioner reserve account that is established in the main body of the Contract. CRR funds may only be used to carry out Component Renewal on a project basis that is authorized in writing by the Service and that is non-recurring within a seven year time frame. CRR funds may not be expended to construct or install Capital Improvements.

Concession Facilities – Concession Facilities must have the same meaning as the main body of the Contract.

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Days – Days means calendar days, unless otherwise specified.

Deferred Maintenance (DM) – Maintenance that was not timely or properly conducted.

Continued Deferred Maintenance will result in Deficiencies.

Deficiencies – Defects in an Asset or Component that result when Maintenance is not performed in a timely or effective manner. Deficiencies may not have immediately observable physical consequences, but when allowed to accumulate uncorrected, lead to deterioration of Asset performance, loss of Asset value, or both.

Facility Operations – Operational actions the Concessioner performs regularly that meet the Concession Facilities’ daily operational needs . Typical Facility Operations work includes janitorial and custodial services, snow removal, the operation of utilities, and grounds keeping. Exhibit B (Operating Plan) to the Contract may include Certain Facility Operations requirements.

Maintenance – The Concession Facilities maintenance as this Maintenance Plan describes.

Maintenance includes, but is not limited to, actions taken under the following maintenance categories: Component Renewal; Recurring Maintenance; Facility Operations; Preventive Maintenance; and Repair.

Personal Property –Personal Property means manufactured items of independent form and utility, including equipment and objects, that the Concessioner uses solely to conduct business. Personal Property includes, without limit, removable equipment, furniture and goods, necessary for Concessioner operations under the Contract. Personal Property may be manufactured items of independent form and utility, including equipment and objects that the Government owns but assigned temporarily to the Concessioner so that the Concessioner may use them in its operations under the Contract.

Preventive Maintenance (PM) – Planned, scheduled periodic Maintenance activities that are performed weekly, monthly, quarterly, semi-annually, or annually on selected Assets or Components, typically including, but not limited to, inspection, lubrication, and adjustment.

Recurring Maintenance (RM) – Planned work activities to sustain the Useful Life of an Asset or Component that reoccur on a periodic cycle of greater than one year. Typical Recurring Maintenance projects include, but are not limited to painting, pump and motor replacement, cleaning, repair and replacement of lighting, engine overhaul, replacement of carpeting, and refinishing hardwood floors.

Repair – Work undertaken to restore damaged or worn-out Assets or Components to a fully functional operating condition.

Replacement – Exchange or substitution of one Asset or Component for another that can perform the same function at a utility and service level equivalent or superior to the utility and service level of the original Asset or Component.

Useful Life – The Asset or Component serviceable life.

C) Concessioner Responsibilities

(1) In General

(a) All personnel conducting Maintenance must have the appropriate skills, experience, licenses and certifications to conduct the work.

(a) The Concessioner, where applicable, must submit project plans to the Service that are stamped by a Professional Engineer or Registered Architect licensed in the appropriate State.

(b) The Concessioner, where applicable, must obtain the appropriate permits which federal, state or local law require and must provide copies of the permits to the Service.

(c) The Concessioner must follow, at minimum, those LEED (Leadership in Energy and Environmental Design) standards set for achieving a silver rating for applicable maintenance.

However, the Concessioner is not required to apply for and receive third-party verification or certification of LEED compliance.

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(d) The Concessioner must not construct or install Real Property Improvements as Exhibit A to the Contract defines that term as part of Maintenance or otherwise, except following the Contract including, without limit, Exhibits A and F1 clauses.

(b) The Concessioner must follow the Component Renewal Reserve procedures and requirements Exhibit F2 to the Contract state before, during, and after expending CRR funds.

(2) Environmental, Historic, and Cultural Compliance

(a) Certain Maintenance actions must follow compliance procedures under the National Environmental Policy Act (NEPA), National Historic Preservation Act (NHPA), and other Applicable Laws.

(b) Any proposed Maintenance actions that are subject to these compliance procedures must be submitted to the Service by the Concessioner in the format required.

(c) The Concessioner may be required to prepare, at its expense, environmental assessments, environmental impact statements, Section 106: NHPA, or related documents for certain Maintenance actions. The Service will give guidance to the Concessioner concerning proper process and procedure.

(3) Maintenance Tracking

(a) The Concessioner must schedule and track completion of all of its Maintenance actions and associated expenditures in an electronic format. The electronic format must be acceptable to the Service and must effectively provide the Service the Maintenance information that the Concessioner is required to provide under this Maintenance Plan.

(b) The Concessioner must, on a frequency determined by the Service and in an electronic format acceptable to the Service, provide the Service with Maintenance information that the Service requests. This information may include but is not limited to: (1) outstanding Component Renewal and Deferred, Recurring, Preventive, scheduled, and unscheduled Maintenance listed by Asset; and (2) budgeted and actual expenditures listed by Asset for Component Renewal and Deferred, Recurring, Preventive, scheduled, and unscheduled Maintenance. The Service, after consulting with the Concessioner, will define the specific requirements for providing requested information, including data export formats, required fields, and data structure.

(4) Concessioner Inspections. The Concessioner must inspect Concession Facilities (no less than annually) to track how it follows this Maintenance Plan and compile information that will help in developing future Maintenance requirements.

D) National Park Service Responsibilities Nothing in this Maintenance Plan may be construed to require the Service to conduct Maintenance of Concession Facilities of any kind except as the Maintenance Plan expressly states. Part B of this Maintenance Plan may describe certain National Park Service duties for particular Maintenance of Concession Facilities elements. Any approval or consent the Service gives , whether of any plan, permit, report, inspection, or otherwise, under this Maintenance Plan does not relieve the Concessioner or the Concessioner’s contractors of any responsibility for any errors or omissions or from duty to follow the Maintenance Plan or the Contract requirements.

(1) Inspections. The Service will from time to time (as the Service determines is necessary but no less than annually) inspect Concession Facilities condition and the progress and quality of Maintenance activities. The Concessioner must provide qualified personnel to accompany the Service when a Concession Facilities inspection is performed.

(2) Evaluation of Concessioner Maintenance. The Service will provide the Concessioner with an annual Concession Facilities evaluation. The evaluation will be provided to the Concessioner as a record of Concession Facilities condition and will document the Concessioner’s compliance with its duty to perform all necessary Maintenance. The Asset Management Program Evaluation Report (form 10-AMP) will document the evaluation findings and results and will be incorporated into the Concessioner’s Annual Overall Rating (AOR).

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3) PART B – AREA SPECIFIC CONCESSIONER RESPONSIBILITIES

A) General

(1) The Concessioner must correct any Deficiencies timely to achieve the basic goals the Service’s

Concession Guidelines describes regard all services the Contract required.

B) Historic Buildings, Structures and Landscapes.

(1) The Concessioner must perform repairs and maintenance of historically significant structures consistent with the Secretary of the Interior’s Standards, including The Secretary of the Interior’s Standards for Rehabilitation (36 C.F.R Part 67.7) and The Secretary of the Interior’s Standards for the Treatment of Historic Properties (36 C.F.R. Part 68), and with NHPA, as amended. More information can be located at https://www.nps.gov/subjects/historicpreservationfund/understanding-the-secretary-s-standards.htm. The Concessioner must coordinate with the Service before for maintenance work involving historic structures to assure Secretary’s Standards and compliance requirements are met.

C) Non-Historic Structures

(1) The Concessioner must work with the Service to develop a Programmatic Compliance Agreement in one year following the Contract’s effective date, which will generate appropriate NEPA Compliance approval for routine or frequent activities involving non-historic structures. This will likely include most Maintenance Activities and certain Component Renewal activities. The Concessioner and the Service will update this plan as needed.

D) Qualified Personnel

(1) All personnel conducting Maintenance activities must have the appropriate skills, experience, licenses (as applicable), and certifications (as applicable) to perform the work.

(2) For work conducted on historic structures, the Concessioner must use only qualified personnel and ensure that work is completed per the Secretary of the Interior’s Standards for Treatment of Historic Properties.

(3) Training. The Concessioner must provide repair and Maintenance training to employees who perform repairs and Maintenance. Training must include an emphasis on historic preservation work and provide employees with a complete understanding of the relevant requirements per the Secretary of the Interior’s Standards for Treatment of Historic Properties.

E) Capital Improvements

(1) The Concessioner must submit conceptual plans and construction documents for new construction, additions to structures, major rehabilitations, and all other Capital Improvements per Exhibit F1. The Service will review and comment on plans within 60 days of receipt. The Service will not review or approve plans that a Professional Engineer (P.E.) or Registered Architect (R.A.)

has not stamped.

(2) The Concessioner must house construction workers and stage construction materials outside of the Area or at a location the Service approves.

(3) From time to time, the Service may undertake and fund construction and Capital Improvements within Concession Facilities. The Service will work with the Concessioner to manage impacts to Visitor Services and Concessioner operations. The Concessioner must work with the Service to achieve objectives and complete a quality project in a timely manner.

F) Deferred Maintenance (DM).

(1) The Concessioner must cure, in the first two years of the Contract’s term, all DM and legislatively mandated (LM) work for all Concession Facilities.

(2) In the first year of the Contract, the Service will work with the Concessioner to develop a prioritized and comprehensive list of DM and LM task orders. (The Service will provide the Concessioner the list of work orders previously provided as an appendix to the Prospectus, which is a point-in-time list of work orders the Service believes properly represents the DM and LM that will need to be cured at the start of the Contract. Conditions and quantities at the start of the Contract may vary from the descriptions and quantities provided in the list.)

https://www.nps.gov/subjects/historicpreservationfund/understanding-the-secretary-s-standards.htm.

https://www.nps.gov/subjects/historicpreservationfund/understanding-the-secretary-s-standards.htm.

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G) Cyclic Maintenance/Recurring Maintenance (RM)

(1) Painting.

(a) Unless required more frequently per the manufacturer’s recommendation or local conditions, the Concessioner must paint surfaces on a regular cycle, exteriors not less than once every five years, and interiors not less than once every seven years.

(b) The Concessioner must obtain approval of the quality and type of paint products from the Service. The Concessioner must use reprocessed, low volatile organic content (VOC), latex coatings when technically feasible and appropriate.

(c) When oil-based paints are used, the Concessioner must minimize solvent use whenever possible.

(d) The Concessioner must maintain data that includes paint type, formulas, and supplier information for all paint products used, including historic colors.

(e) Oil-based paints and solvents must be properly stored in the Area between paint cycles.

Exterior paint color must be brown and approved by the Service. Exterior paint on all buildings in the Area must be consistent in terms of color and finish. A matte or semi-gloss finish is preferred.

(2) Carpet. The Concessioner must keep carpeting clean, stain free, and in good repair. Unless required more frequently per the manufacturer’s recommendation, or local conditions, the Concessioner must replace carpet at least every seven years. If the Service decides that carpet scheduled for replacement on the seven-year cycle does not warrant replacement, the Service may allow the Concessioner to postpone replacement until a future date the Service authorizes.

The Concessioner must use recyclable and recycled content carpet where feasible.

(3) Interior. The Concessioner must ensure that all interior spaces are clean.

(a) The Concessioner must maintain walls and ceilings free of cracks and stains, with a fresh appearance.

(b) Windows must be clean and unbroken.

(c) Grouting must be clean and in good repair.

(d) The Concessioner must maintain and routinely test guest unit door locking devices to ensure effectiveness.

(4) Interior lighting. The Concessioner must maintain interior lighting as appropriate for its use.

Where feasible and appropriate, the Concessioner will replace incandescent lights with energy conserving fluorescent (ECFL) or light emitting diode (LED) lights and incandescent exit lights with LED lights. Where feasible and appropriate, the Concessioner will use photo and motion sensors for lighting systems.

(5) Exterior Lighting. The Concessioner must ensure lights are consistent with Area standards and shield them to cast light downward to preserve dark night skies. Exterior lighting must provide the minimum necessary lighting for visitor safety and security of facilities. The Service must approve new installations. The Concessioner must not use standard incandescent lighting for any of its facilities. Where feasible, the Concessioner must use motion-sensor lighting.

(6) Flooring. The Concessioner must keep floors clean and litter and stain free. Vinyl floor coverings must be clean, waxed or buffed, free of cracks, chips, and worn places. free of Masonry or flagstone grouting must be clean and in good repair. Wood floors must be clean and waxed or otherwise sealed. Wood floors must be refinished or replaced at the satisfaction of the Service.

(7) Asbestos. The Concessioner must maintain health and safety standards in the presence of asbestos in all Concessions Facilities. The Concessioner must repair or replace any asbestos containing surfaces per all applicable standards, including but not limited to, current OSHA regulations.

(8) Lead Paint. The Concessioner must ensure health and safety standards are met in the presence of lead paint in all Concessions Facilities. The Concessioner must repair or replace any lead paint containing surfaces per all applicable standards, including but not limited to, current OSHA regulations.

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(9) Exterior. The Concessioner must maintain the structural and architectural integrity of Concession Facilities, including performing the following activities.

(a) The Concessioner must inspect roofs annually to ensure that roofing materials are intact and free of deterioration that may affect structural quality, and that roofs are not jeopardized by adjacent vegetation or overhanging tree limbs.

(b) The Concessioner must ensure that gutters, downspouts, and roof drains remain attached to each of the buildings, and must inspect and clean gutters, downspouts and roof drains at least annually or as necessary to maintain the system free of obstructions and operational.

(c) The Concessioner must inspect doors and windows at least quarterly and maintain them to prevent moisture from causing deterioration of materials or structural damage to the building.

(d) The Concessioner must inspect siding at least quarterly and maintain it to prevent moisture from entering the building or causing deterioration of the siding material.

(e) The Concessioner must maintain the Concession Facilities walls and trim clean and unblemished, with no cracks, chipped paint or other visible damage.

(f) The Concessioner must inspect and maintain structural ventilation at least annually to permit air circulation as designed and to prevent wildlife entry.

(g) The Concessioner must inspect foundations and exterior walls annually to ensure they are structurally sound and maintain them to prevent settlement or displacement.

(10) Excavation. The Concessioner must complete all necessary NEPA and NHPA compliance before ground disturbing activities. If excavation through a road or paved area is necessary to repair water, sewer, utilities, etc., the Concessioner must repair roads. If excavation for repairs disturbs vegetated areas, the Concessioner must preserve and replace topsoil and re-vegetate as required.

When repairs to water lines are completed, the Concessioner must disinfect repaired lines per Service procedures.

H) Structural Fire Prevention, Protection, and Suppression

(1) Fire Prevention Program. The Concessioner must implement a fire prevention program to conduct all operations and maintain the Concession Facilities in a way that minimizes the risk of fire. The Concessioner is responsible for fire prevention, detection, and protection in the Concession Facilities, following the Director’s Order (DO)/Reference Manual (RM)-58, International Fire Code (IFC) and National Fire Protection Association (NFPA) codes and standards latest versions, Area’s Structural Fire Management Plan and as the Maintenance Plan outlines the Service’s help. Trained and experienced personnel, whether Concession staff or qualified fire protection contractors, with National Institute for Certification in Engineering Technologies (NICET) certifications at appropriate levels, must perform all required inspections, testing, and maintenance.

a) Fire Prevention Plan. The Concessioner must prepare a documented Fire Prevention Plan per Applicable Laws and Service policy for review and approval by the Fire Code Official (FCO) or the Park Structural Fire Coordinator (PSFC) in 60 days of the Contract effective date, with updates submitted by March 15 annually. The plan will address this Maintenance Plan section requirements.

b) Structural Fire Manager. The Concessioner must designate a structural fire representative to serve as the manager who will ensure the Concessioner follows its fire protection duties.

This designated person will serve as the Service’s point of contact for all fire protection duties; yet, the Concessioner can appoint several persons for coordination, reporting and leadership duties for the different fire protection program parts. These Structural Fire Managers will have appropriate training levels for the area they represent. (Examples: NICET for fire systems, IFC or NFPA for fire inspectors, etc. as the Fire Code Official (FCO) or the Park Structural Fire Coordinator (PSFC)).

Individuals in these positions must have documented training and experience with fire prevention programs, and fire systems and an understanding of using and applying IFC, NFPA and RM-58 for the pertinent aspects of the program that they will serve as lead on.

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They will have appropriate certifications for the area they represent. (Examples: NICET for fire systems, Level 2 for maintenance, Level 3 for design, IFC or NFPA for fire inspectors, etc.

as designated by the FCO or the PSFC.).

Structural Fire Managers will coordinate with the PSFC, on the following topics.

• Inspection reports for:

o Fire protection systems inspections, testing and maintenance o Fire Prevention and life safety inspections o Fire drills

• Hot Work Permitting

• Correction of fire and life safety deficiencies, hazards, and violations

• All Concessioner new construction and renovation projects

• Annual Certificates of Occupancy

c) Fire Prevention Inspections. The Concessioner must ensure fire prevention inspections are conducted on all Concession Facilities. The inspections must be conducted at least annually, or more frequently, as applicable fire codes require . Before undertaking any inspection, the PSFC must be approve inspection form format and content This form should be a checklist to ensure that all pertinent parts of the fire prevention program are reviewed and documented.

• Personnel performing fire protection and life safety inspections will have documented training to meet the IFC or NFPA Certified Fire Inspector qualifications. The PSFC must review and approve NICET Certifications and associated Qualifications . The FCO or FCO’s designee will witness Acceptance testing of fire detection and suppression systems.

• The Concessioner must report the required inspections completion and submit the Fire Prevention Inspection reports for the preceding year to the Area’s Concessions Management Office and PSFC by March 15 of the following year for Service review.

• If any inspection, conducted by either the Concessioner or Service, identifies hazards or deficiencies, the Concessioner must correct or abate them using the following processes:

o The Concessioner must report all hazards or deficiencies noted on the fire prevention annual inspection to the Service within three working days, with a mitigation or correction plan the PSFC approved.

o If the hazard or deficiency is an immediate life safety issue, the Concessioner must correct the hazard immediately. If the Concessioner cannot correct the hazard or deficiency immediately, the Concessioner must contact the Area’s Concession Management Office and the PSFC. The Service may take interim control measures to reduce the risk to an acceptable level (including, but not limited to, closing the area or facility, or shutting down service).

o If the hazard or deficiency is not an immediate life-safety issue, the Concessioner must correct the hazard as soon as possible. The Service will follow-up within twenty business days (four weeks) to ensure the Concessioner has made the correction.

d) The Concessioner must employ a “no tolerance” policy and immediately discipline any employee found to have tampered with smoke or heat detectors, fire suppression systems, or fire extinguishers.

e) The Concessioner must respond to all fire system alarms ensuring appropriate measures are taken for the employees’ and visitors’ safety. The Concessioner is prohibited from silencing the fire alarm signals unless the Service approved The Concessioner must cooperate with the Service in providing security when fire evacuation, vandalism, damage, theft, or unlawful

CC-BLRI004-25 Contract Exhibit H: Maintenance Plan Page H-9 entry occur frequently or are likely to occur. Response actions must always be per established and pre-determined procedure the Service approved.

f) The Concessioner must immediately report all fires (regardless of size or severity), all alarms (including false alarms), and all portable fire extinguisher use to the Blue Ridge Parkway Dispatch Center at (828) 298-2491.

g) The Concessioner must ensure that appropriately trained employees are available 24 hours a day, 7 days a week to respond to alarms and fires at Concession Facilities when occupied.

This may be security personnel. Training must include use of fire extinguishers, evacuation procedures, and radios to report to the Blue Ridge Parkway Dispatch Center. The PSFC must approve the Concessioners Alarm response reporting plan.

h) The Concessioner must conduct and document fire drills per the International Fire Code requirements, or as required by the PSFC, to ensure competency of all personnel with specific fire protection and emergency situation duties and responsibilities. The Blue Ridge Parkway Dispatch Center must be notified one day before all fire drills. Drills may take place before a facility is open to the public to ensure that the personnel responsible for fire protection and emergency situation duties are understood, practiced and effective.

• An initial fire drill will be conducted within seven business days before occupancy following the opening of a seasonal facility and as required for new staff.

• Reports of conducted fire drills will be provided to the Service upon request.

i) Roof Debris. The Concessioner, no less than annually, must undertake activities, like cleaning gutters and roofs, when the operating season begins or in the spring, to remove leaf and pine needle build-up, to reduce structural and wildland fire danger.

j) Lint Traps. The Concessioner must inspect and clean lint collectors, duct work, and vents on clothes dryers in all facilities, including public and employee laundries and dormitories at the end of the season and on a cyclic schedule, including monthly re-inspections. The Concessioner must inspect and clean lint traps on clothes dryers monthly and on more frequent increased basis depending on operational use frequency as part of its housekeeping program.

k) Fireplace, Vents, and Chimneys. Chimneys and equipment must be maintained and inspected as to not create a fire hazard per the IFC and manufacturer’s requirements. All Repair and Component Renewal projects must meet the International Mechanical Code (IMC) requirements.

l) Kitchen hoods, grease removal devices, fans, ducts, and other appurtenances must be cleaned to remove combustible contaminants before surfaces becoming heavily contaminated with grease or oily sludge.

(i) Inspection. The entire exhaust system must be inspected for grease buildup semi-annually by a properly trained, qualified and certified person(s) acceptable to the PSFC.

(ii) Cleaning. If, upon inspection, the exhaust system is found to be contaminated with deposits from grease-laden vapors, the contaminated portions of the exhaust system must be cleaned by a properly trained, qualified, and certified person(s) acceptable to the PSFC.

(iii) Documentation. After cleaning or inspection is completed, the exhaust cleaning company and the person performing the work at the location must give the system owner with a written report that also specifies areas that were inaccessible or not cleaned that will be submitted to the PSFC.

(m) Hot Work. The Concessioner must develop a Hot Work Policy that follow the NPS Director’s Order (DO)/Reference Manual (RM)-58 and the Park’s Structural Fire Management Plan. The Concessioner must submit this policy to the PSFC for review and approval within 90 days of the Contract effective date. A job site operating without a Hot Work Permit may be subject to temporary closure.

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(n) Work. All planned work that could impair the operation or protection of installed fire protection systems, like minor construction, electrical work, parking lot work, must be reviewed by the PSFC.

(2) Fire Protection Systems

(a) General. The Concessioner must ensure all buildings, facilities, and support equipment within Concession Facilities meet or exceed the International Fire Code (IFC) and the National Fire Protection Association (NFPA), unless a specific variance or alternate method is approved in writing by the Service. Additionally, the Concessioner must follow requirements of NPS Director’s Order (DO)/Reference Manual (RM)-58 and the Area’s Structural Fire Management Plan.

(b) The Concessioner must submit an annual plan for the upcoming year by January 1, annually, for the required inspections, testing, and maintenance of all fire protection systems for the PSFC’s review and approval.

(c) The Concessioner must inspect, test, operate and maintain its fire protection systems including residential and commercial smoke alarms, carbon monoxide detectors, commercial fire detection and alarm systems, main fire control panels, kitchen hood systems, portable fire extinguishers, emergency lighting and signs, and fixed and portable automatic fire suppression systems and equipment, pull stations, fire doors, etc. annually. The inspection, testing and maintenance (ITM) must be conducted per the IFC and applicable NFPA codes and standards, and manufacturer requirements.

(d) The Concessioner must verify function and conditions of systems through documented inspections by qualified personnel annually. The Concessioner must submit copies of required annual inspections for the previous year by March 15 of each year to the PSFC.

(e) The Concessioner must test all battery-powered fire alarms, egress lighting, and residential smoke alarms.

(i) The Concessioner must test monthly all smoke alarms and carbon monoxide (CO) alarms when the operating season begins. Alarm devices with standard batteries must have batteries replaced annually or when the operating season begins. Alarm devices with long-life (10-year) batteries must have batteries replaced per the alarm equipment manufacturer’s published instructions. Alarms must be replaced when they fail to respond to operability tests.

(ii) Smoke alarms must not remain in service longer than 10 years from the date of manufacture, unless the manufacturer’s published instructions provides otherwise.

Carbon monoxide alarms must be replaced when either the end-of-life signal is actuated, or the manufacturer’s replacement date is reached. Combination smoke and carbon monoxide alarms must be replaced when the end-of-life signal actuates or 10 years from the date of manufacture, whichever comes first, unless the manufacturer's published instructions otherwise provides.

(iii) The Concessioner must test all battery-powered egress lighting and exit signage annually or at beginning of the operating season and on a monthly basis per the IFC. Annual power tests must include a 90-minute functional test. Monthly tests must include a functional test of not less than 30 seconds.

(iv) The Concessioner must give the PSFC documents showing the results of the alarm and egress and exit battery testing for the previous year by March 15 of each year.

(f) The Concessioner must install, inspect, and maintain portable fire extinguishers per IFC and applicable NFPA standards. The Concessioner must provide the PSFC with records documenting monthly inspections, testing, and maintenance of all fire extinguishers for the previous year by March 15 of each year.

(g) Fixed Fire Suppression Systems. The Concessioner must inspect, test, and maintain all fixed fire suppression systems, using qualified personnel, per the IFC and applicable NFPA standards. The Concessioner must give the PSFC records documenting inspections, testing and maintenance of all fixed fire suppression systems by March 15 of each year. All

CC-BLRI004-25 Contract Exhibit H: Maintenance Plan Page H-11 proposed changes, upgrades, or system replacements must be approved in advance by the Area’s Concession Management Office. The Concessioner will give FCO a set of plans for review and approval before any work begins. All new systems commissioning will be witnessed by the NPS FCO or FCO’s designee. Any changes or upgrades must be done by qualified personnel as defined by IFC and applicable NFPA standards with appropriate NICET requirements.

(h) Repairs and Outages. The Concessioner must ensure that fire protection systems are in service at all times. The Concessioner must complete repairs as soon as possible and during times the systems are unavailable, provide adequate means of alternate protection. The Concessioner must notify the Service’s Concessions Management Division and the Blue Ridge Parkway Dispatch Center immediately about any system failures or when systems are inoperable, when the systems are returned to service, and if any changes are made to the system that may affect the Service’s ability to respond to any fires timely. This notification must include details of what caused the system to become inoperable as well as mitigation measures (for example, fire watch patrols) that the Concessioner initiated for the system outage duration. The PSFC will approve mitigation measures. Impairment procedures will follow applicable fire codes, NPS policies, and FCO requirements.

I) Utilities

(1) General. The Concessioner must contract with independent suppliers to give year-round telephone service, internet service, and propane. The Concessioner must pay these suppliers directly.

(2) Utility work. The Concessioner must coordinate with the Service for utility work to be completed before surface disturbance (repairing roads, etc.) except for routine or emergency repairs.

(3) Electricity

(a) The Concessioner must maintain all secondary electrical lines and equipment (conduit, fuses, panels, switches, lines, photovoltaic arrays, etc.) in the Concession Facilities including all fixtures (lamps, cords and equipment) affixed to secondary electrical lines.

(b) The Concessioner must repair or replace all electrical system damage in Concession Facilities, and damage occurring beyond the Concession Facilities that result from actions of the Concessioner's employees or its contractors.

(c) The Concessioner must ensure that all electrical circuits under its control meet all applicable codes including but not limited to the National Electric Code.

(4) Water

(a) The Concessioner must maintain and repair the water system within the Facilities. All work on water systems must follow Applicable Laws including, without limit, state Department of Environmental Quality (DEQ) requirements. These Maintenance and repair activities include, but are not limited to, fire lines (hoses), water pipes, water heaters, faucets, and spigots. The Concessioner must activate, deactivate, and winterize system components as necessary, as part of normal Maintenance. The Concessioner must maintain and repair the water lines branching off from the main lines in the Concession Facilities.

(b) The Concessioner must repair or replace, as the Service directs, any water system damage in the Concession Facilities, and damage occurring beyond the Concession Facilities that results from the Concessioner acts, the Concessioner's employees, or its contractors.

(c) The Concessioner must maintain backflow prevention devices as needed. The Concessioner must test backflow prevention devices annually. The Concessioner must provide a copy of the annual test report to the Area’s Concessions Management Office upon completion.

(d) The Concessioner must purchase and install meters and backflow prevention devices in all new construction.

(e) The Concessioner must have approved backflow devices on all outside spigots and must implement and track Maintenance procedures for these devices.

(f) The Concessioner must test for and repair leaks in Concession Facilities.

CC-BLRI004-25 Contract Exhibit H: Maintenance Plan Page H-12

(g) Before opening any facility that has been closed, the Concessioner must thoroughly flush lines with potable water. After lines are flushed, the Concessioner must ensure a steady stream of water flows from spigots until demand creates a constant flow.

(h) Before work commences on water distribution systems, the Concessioner must obtain the Service’s approval and perform the work to per Applicable Laws including, without limit, state DEQ standards and National Plumbing Code construction specifications.

(i) For all repairs and replacements to water systems, the Concessioner must notify the Concessions Management Office to ensure work is inspected for proper installation, repair, disinfection, and flushing of the water lines.

(5) Sewer

(a) The Concessioner must maintain all sewage disposal systems, grease traps and sewer lines in the buildings and all laterals, up to the point of connection with the main sewage collection manhole.

(6) Telephone and Internet

(a) The Concessioner must provide and maintain all telephone and internet services and lines in and for Concession Facilities.

(b) The Concessioner must repair and maintain on-premises telephone and internet equipment and wiring on the user side of the connections and panels.

(7) Grease Traps and Kitchen Hoods

(a) The Concessioner must maintain grease traps per manufacturer’s recommendations. The Concessioner must contract to have each of the grease traps pumped once a month and provide documents to the Concessions Management Office on request. The Concessioner must dispose of the grease outside the Area. The Concessioner must notify the Service within 24 hours of a grease trap failure.

(b) The Concessioner must submit new construction and system modification designs to the Service for review and approval.

(c) The Concessioner must clean kitchen hoods, grease removal devices, fans, ducts, and other appurtenances to remove combustible contaminants before surfaces becoming heavily contaminated with grease or oily sludge.

(d) Inspection. The entire exhaust system must be inspected monthly for grease buildup by a properly trained, qualified, and certified person(s) acceptable to the Area Structural Fire Coordinator.

(e) Cleaning. The entire exhaust system must be cleaned once a year at minimum. If, on inspection, the exhaust system is found to be contaminated with deposits from grease-laden vapors, the contaminated portions of the exhaust system must be cleaned by a properly trained, qualified, and certified person(s) acceptable to the Area Structural Fire Coordinator.

(f) Documentation. After cleaning or inspection is completed, the exhaust cleaning company and the person performing the work at the location must provide the Concessioner with a written report that also specifies areas that were inaccessible or not cleaned that will be submitted to the Area Structural Fire Coordinator.

(g) Drain lines and adjacent sewer mains that serve kitchen and cooking facilities and are susceptible to grease condensation and buildup must be jetted or otherwise routed and the discharged grease collected for proper disposal on regularly. Other intervals of jetting and routing will apply based on facility history or on an as needed basis identified by routine inspections.

(h) The Concessioner must track all grease preventative Maintenance and include in the Annual Maintenance Plan and Annual Maintenance Report.

(8) Other Removable Equipment.

(a) The Concessioner must maintain, service, and repair (per manufacturer’s recommendations) all Concessioner operated appliances, machinery, and equipment, including parts, supplies, and related materials, and replace them as necessary.

CC-BLRI004-25 Contract Exhibit H: Maintenance Plan Page H-13

(b) The Concessioner must annually clean and inspect active chimneys and exhaust ducts.

(9) Fuel Storage Tanks

(a) The Concessioner is responsible for all fuel storage tanks including propane tanks and portable gasoline or fuel tanks in the Concession Facilities. All maintenance, testing, repairs, replacement, and fuel spill mitigation must be consistent with applicable environmental laws, regulations, and codes.

(b) The Concessioner must maintain leak detection methods or systems for all fuel tanks, associated equipment like underground and aboveground piping, hoses, and dispensing systems that are assigned to the Concessioner per Applicable Law. The Director must approve all the methods and systems before the Concessioner implements them. The Concessioner must maintain fuel storage tank system leak detection and maintenance logs and it must make the logs available to the Director on request.

(c) The Concessioner must notify the Blue Ridge Parkway Dispatch Center immediately of any fuel spill and notify the Concession Management Office within 24 hours.

(d) The Concessioner must obtain Service written approval of all plans to install new fuel storage tanks and for any work to existing propane fuel storage tanks before the Concessioner begins work.

(e) The Concessioner must provide secondary containment for any new fuel tank systems and replacement equipment to the extent feasible and appropriate, unless Applicable Laws requires otherwise. (Propane and natural gas systems are excluded from this secondary containment requirement).

J) Signs

(1) The Concessioner must install, maintain, and when needed, replace all interior and exterior signs regarding operations and services in Concession Facilities. Examples of this responsibility are signs identifying the location of functions (when attached to Concessioner-operated buildings or on grounds assigned to the Concessioner), signs identifying operating services and hours, and signs identifying the Concessioner's rules or policies. The Concessioner must prepare signs professionally, appropriate for the purpose they serve, compatible with the site’s historic nature, consistent with Service guidelines.

(2) The Concessioner must maintain all signage and ensure the information is accurate. The Concessioner must replace any signs that have been defaced or removed within seven days unless the sign addresses a life safety issue, in which case the Concessioner must replace it immediately with a professional looking temporary sign.

(3) The Concessioner must ensure that its signs follow Service sign standards including but not limited to DO 52, Park Signage. The Concessioner must submit plans for all new sign installations to the Superintendent for approval before installation. The Concessioner may not use handwritten or typed signs in Concession Facilities unless the Service approves exceptions. Public signs for which the Concessioner is responsible must be appropriately located, accurate, attractive, and well maintained.

K) Grounds, Landscaping, and Pest Management

(1) The Concessioner must conduct its business and daily activities in such a manner as to minimize negative impacts to the natural resources. This must involve protecting native vegetation, controlling erosion, minimizing disturbance to historical and natural geological features, protecting wildlife habitats, and storm and wastewater mitigation.

(2) The Concessioner must maintain landscaping, grounds care (watering, mowing, weeding, planting, fertilizing, pruning, etc.) and improvement of the Concession Facilities, as shown on the maps in Exhibit D.

(3) The Concessioner may place ashtrays in outdoor areas where smoking is permitted and outside building entrances within Concession Facilities. If used, the ashtrays or receptacles must be metal, tube-style rather than open sand, and have easily readable signage indicating that the ashtray is provided for convenience only and the area around it is not a smoking area. Additionally, the

CC-BLRI004-25 Contract Exhibit H: Maintenance Plan Page H-14

Concessioner must empty the receptacles and remove stray butts from the area at least once daily.

(4) The Concessioner must always keep the Concession Facilities free and clear of safety hazards (broken glass, sharp objects, etc.).

(5) Defensible Space. Within the Concession Facilities, the Concessioner must maintain landscaping around structures and grounds to the Service’s satisfaction for wildland-urban interface clearing to ensure appropriate practices for vegetation plantings, defendable spaces between plantings and structures, and removal of hazardous fuels. The Concessioner must dispose of refuse, debris, and salvageable material from clearing in adherence with Service regulations and policy. The Concessioner must develop and maintain defendable space between buildings and open areas (100 feet up slope from buildings, maintain 30 feet space of selected vegetation clearance), including application of Service-approved herbicides in selected areas to control invasive species.

(6) Hazard Tree Removal and Maintenance. The Concessioner is responsible for hazardous tree removal, trimming care, and cleanup, but may not remove hazard trees from the Concession Facilities without the Service’s prior specific approval unless there is an imminent hazard. The Service will grant approval per the established Service policy for hazard tree removal. The Concessioner must remove trees promptly after receiving Service approval and dispose of salvageable material per Service regulations and policy. The Service periodically monitors and identifies hazardous trees and wildland-urban interface clearance standards in the Concession Facilities.

L) Roads, Trails, Parking Areas, and Walkways

(1) The Concessioner must maintain and repair all roads, sidewalks, trails, curbs, gutters, culverts, and stone retaining structures in the Concession Facilities.