1333BJ21R00151001 - PTS SOW Attachment 10 Performance Metrics.pdf
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- Attached to
- Patent Technical Services Federal contract opportunity
- Solicitation number
- 1333BJ21R00151001
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This attachment provides performance metrics for a technical services contract with the United States Patent and Trademark Office. The contractor will perform various file maintenance and clerical tasks involving patent application processing with accuracy rates of 98-100% and timeline requirements of one to ten business days for completion. Duties include artifact file maintenance, copying of documents, mail processing, fee collection, formality reviews, PCT activities, and general clerical support. The contractor must correct any errors within four to eight hours of notification from the government. The related federal contract opportunity is a 100% small business set-aside to provide patent technical services to the Department of Commerce US Patent and Trademark Office as described in the attached request for proposals.
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ATTACHMENT 10: PERFORMANCE METRICS
*Please note any re-work to correct contractor errors will be not be charged to the Government.
Deliverable SOW
Sections
Accuracy Timeliness Turnaround Times Corrective Action
Task 1 File
Maintenance
99% 99% 4-hours within the receipt; Pickup artifact files from Tech Center (TC);
refile artifact 4-hours of receipt from
TC.
Contractor shall correct any problems or deficiencies within eight (8) hours of receiving notification from the Government.*
Task 2AA Other
Copying
98% 98% Complete all copying and deliver of the folder to the designated location within 8 work hours after pickup
Contractor shall correct any problems or deficiencies within eight (8) hours of receiving notification from the Government*
Task 2AB Office
Action Copying
98% 98% 1 business day Contractor shall correct any problems or deficiencies within eight (8) hours of receiving notification from the Government.*
Task 2AC Copying
(PCT)
98% 98% 1 business day Contractor shall correct any problems or deficiencies within eight (8) hours of receiving notification from the Government.*
Task 3AA DRAM
Incoming Mail
99% 99% 2 business day Contractor shall correct any problems or deficiencies within four
(4) hours of receiving notification from the Government.*
Task 3AB DRAM
Outgoing Mail
99% 99% Notice of Allowance within (1) business day of retrieval from pickup location. Accelerated Mail Notice within (1) business hour. All other mailing immediately following retrieval from printers; seal envelopes available for mailroom pickup no later than (2) business days after retrieval of work.
Contractor shall correct any problems or deficiencies within four (4) hours of receiving notification from the
Government.*
Task 4 Print Working
Folder
100% 98% 1 business day Contractor shall correct any problems or deficiencies within four (4) hours of receiving notification from the
Government.*
Task 5 (AA, AB, AC) Incoming Mail
Processing (US, PCT, Faxes)
99% 99% Perform mail processing tasks several times each workday. Central Fax -
Keep log of all documents that do not print within (1) business day of receipt.
Open and Sort - Complete opening, sorting and accurate routing of all non-fee mail within (2) business days of receipt.
Contractor shall correct any problems or deficiencies within four (4) hours of receiving notification from the
Government.*
Task 6 Customer
Service Window
99% 99% Perform mail processing tasks during
Window hours of 8:30 am to 12 midnight. Open and Sort - Complete opening, sorting and accurate routing of all non-fee mail within (2) business days of receipt.
Contractor shall correct any problems or deficiencies within four (4) hours of receiving notification from the
Government.*
Task 7 (AA, AB) Fee
Collection- New
Applications (US
Applications & PCT
Applications)
100%, for posting to correct application number; 98% for accuracy for other fee collection tasks.
98% Process all fees within 2 business days of receipt
Contractor shall correct any problems or deficiencies within four (4) hours of receiving notification from the
Government.*
Task 8 (AA, AB ,AC)
Fee Collection –Other
Applications (US
Applications, PCT
Applications, Refund
Processing)
100%, for posting to correct application number; 98% for accuracy for other fee collection tasks.
98% Process all fees within 2 business days of receipt Contractor shall correct any problems or deficiencies within four (4) hours of receiving notification from the
Government.*
Task 9 (AA, AB, AC, AD, AE) Formality
Review – New
Applications (Utility, Design, Direct Hague
Industrial Design, Indirect Hague Industrial
Design, Provisional)
99% 99% Process within 10 business days of receipt Contractor shall correct any problems or deficiencies within eight (8) hours of
Task 10 (AA, AB, AC, AD, AE, AF, AG)
Formality Review –
Follow-
Ons(Abandonment
Processing, Missing
Parts Responses, Change of Address, Corrected
Filing Receipt Request, PDX Request)
99% 99% Process within 10 business days of receipt
Contractor shall correct any problems or deficiencies within eight (8) hours of
Task 11 (AA, AB) PCT
National Stage – (PCT
National Stage Bib Data, PCT National Stage
Mailing
98% 98% 2 business days of receipt Contractor shall correct any problems or deficiencies within four (4) hours of receiving notification from the
Government.*
Task 12 (AA, AB) PCT
International – (PCT
International Bib Data, Printing & Mailing)
99% 99% 2 business days of receipt Contractor shall correct any problems or deficiencies within four (4) hours of receiving notification from the
Government.*
Task 13 (AA, AB, AC, AD, AE) General
Clerical Support
N/A N/A Perform various clerical duties as assigned by various Program Offices.
Contractor shall correct any problems or deficiencies within eight (8) hours of
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