Attachment J-5 OMS Task Order 1 Program Management PWS Terms and Conditions_A0001.pdf

Attachment J-5

U.S. Department of Commerce

Operations, Maintenance, and Sustainment

(OMS) IDIQ

Task Order 1 Program Management

Performance Work Statement (PWS), Terms, and Conditions

National Oceanic and Atmospheric Administration (NOAA)

Acquisition and Grants Office (AGO) Satellite and Information Acquisition Division (SIAD)

SECTION B - SUPPLIES OR SERVICES AND PRICE/COST

B.1 TERMS AND CONDITIONS

All terms and conditions of Operations, Maintenance, and Sustainment (OMS) Indefinite-Delivery Indefinite-Quantity (IDIQ) contract # to be completed at time of award apply to this task order in addition to those included herein. “Contracting Officer”statements contained herein refer to the Task Order Contracting Officer.

B.2 CONTRACT TYPE

This is a Firm Fixed Price (FFP) and Time and Materials (T&M) hybrid order. Labor CLINs x001 are FFP and Other Direct Cost (ODC) CLINs x002 are T&M. ODC’s consist of training and travel.

B.3 CONTRACT LINE ITEM NUMBER (CLIN) STRUCTURE

BASE PERIOD – January 1, 2021 to December 31, 2021*

CLIN DESCRIPTION TYPE QTY UNIT UNIT PRICE EXTENDED

PRICE

Program Management Services

FFP 12 MO

<to be completed at time of award>

<to be completed at time of award>

0002 Other Direct Costs

(NTE) T&M 1 TK $8,155 $8,155

BASE PERIOD TOTAL

<to be completed at time of award>

OPTION PERIOD 1 – January 1, 2022 to December 31, 2022*

Program Management Services

FFP 12 MO

<to be completed at time of award>

<to be completed at time of award>

1002 Other Direct Costs

(NTE) T&M 1 TK $9,219 $9,219

OPTON PERIOD 1 TOTAL

<to be completed at time of award>

OPTION PERIOD 2 – January 1, 2023 to December 31, 2023*

Program Management Services

FFP 12 MO

<to be completed at time of award>

<to be completed at time of award>

2002 Other Direct Costs

(NTE) T&M 1 TK $9,264 $9,264

OPTION PERIOD 2 TOTAL <to be completed at time of award>

OPTION PERIOD 3 – January 1, 2024 to December 31, 2024*

Program Management Services

FFP 12 MO

<to be completed at time of award>

<to be completed at time of award>

3002 Other Direct Costs

(NTE) T&M 1 TK $9,317 $9,317

OPTION PERIOD 3 TOTAL

<to be completed at time of award>

OPTION PERIOD 4 – January 1, 2025 to December 31, 2025*

Program Management Services

FFP 12 MO

<to be completed at time of award>

<to be completed at time of award>

4002 Other Direct Costs

(NTE) T&M 1 TK $9,154 $9,154

OPTION PERIOD 4 TOTAL

<to be completed at time of award>

TASK ORDER 1 TOTAL VALUE

<to be completed at time of award>

*The dates above are anticipated and may be revised if necessary to reflect the actual task order award date.

B.4 COMMERCE ACQUISITION REGULATION (CAR) 1352.216-77 CEILING

PRICE (APR 2010)

The ceiling price of this contract is to be completed at time of award for the T&M CLINs only.

The contractor shall not make expenditures nor incur obligations in the performance of this contract which exceed the ceiling price specified herein, except at the contractor's own risk.

(End of Clause)

B.5 NOAA ACQUISITION MANUAL (NAM) 1330-52.232-70 NOAA LIMITATION

OF FUNDS ON TIME AND MATERIALS AND LABOR HOUR CONTRACTS

(MAY 2015)

It is estimated that the total cost to the Government for the performance of this task order shall not exceed the ceiling price of to be completed at time of award for the T&M CLINs only.

Funds in the amount of to be completed at time of award are hereby allotted. The balance of this contract’s estimated ceiling will be allotted upon availability of funds through a unilateral modification(s).

Limitation of Funds on Time-and-Materials and Labor-Hour Contracts (MAY 2015)

(a) The parties estimate that performance of this task order will not cost the Government more than the ceiling amount specified in the contract. The Contractor agrees to use its best efforts to perform the work specified in the Schedule and all obligations under this contract within the ceiling amount.

(b) The Schedule specifies the amount of funds presently available for payment by the Government and allotted to this contract as well as the items covered. The parties contemplate that the Government will allot additional funds incrementally to the task order up to the full estimated cost to the Government specified in the Schedule, provided that funds become available. The Contractor agrees to perform work on the task order up to the point at which the total amount paid and payable by the Government under the contract approximates but does not exceed the total amount actually allotted by the Government to the task order.

(c) The Contractor shall notify the Contracting Officer in writing whenever it has reason to believe that the costs it expects to incur under this contract in the next 60 days, when added to all costs previously incurred, will exceed 85% of the total funded amount so far allotted to the task order by the Government. The notice shall state the additional funds required to continue performance for the period specified in the Schedule.

(d) Except as required by other provisions of this contract, specifically citing and stated to be an exception to this clause –

(1) The Government is not obligated to reimburse the Contractor for costs incurred in excess of the total amount allotted by the Government to this task order; and

(2) The Contractor is not obligated to continue performance under this task order or otherwise incur costs in excess of the amount then allotted to the task order by the Government until the Contracting Officer notifies the contractor in writing that the amount allotted by the Government has been increased and specifies an increased amount, which shall then constitute the total amount allotted by the Government to this task order.

(e) Change orders shall not be considered an authorization to exceed the amount allotted by the Government specified in the Schedule, unless they contain a statement increasing the amount allotted.

(f) Nothing in this language shall affect the right of the Government to terminate this task order.

If this task order is terminated, the Government and the Contractor shall negotiate an equitable distribution of all property produced or purchased under the contract, based upon the share of costs incurred by each.

(End of Contract Language)

(END OF SECTION B)

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

The Government requires the services described in attachment #J-TO1-01 – Task Order 1 Performance Work Statement (PWS).

(END OF SECTION C)

SECTION D - PACKAGING AND MARKING

No additional packaging or marking requirements apply to this task order.

(END OF SECTION D)

SECTION E - INSPECTION AND ACCEPTANCE

E.1 CAR 1352.246-70 PLACE OF ACCEPTANCE (APR 2010)

The Contracting Officer or the duly authorized representative will accept supplies and services to be provided under this contract.

The places of acceptance will be the places of performance under section F.2 of this task order.

(END OF SECTION E)

SECTION F - DELIVERIES OR PERFORMANCE

F.1 CAR 1352.270-70 PERIOD OF PERFORMANCE (APR 2010)*

(a) The base period of performance of this contract is from January 1, 2021 through December 31, 2021. If an option is exercised, the period of performance shall be extended through the end of that option period.

(b) The option periods that may be exercised are as follows:

Period Start date End date

Option I January 1, 2022 December 31, 2022

Option II January 1, 2023 December 31, 2023

Option III January 1, 2024 December 31, 2024

Option IV January 1, 2025 December 31, 2025

(c) The notice requirements for unilateral exercise of option periods are set out in FAR 52.217-9.

*The dates above are anticipated and may be revised if necessary to reflect the actual task order award date.

F.2 PLACE OF PERFORMANCE

The places of performance for this task order will be:

Primary Locations:

NOAA Satellite Operations Facility 4231 Suitland Road Suitland, MD 20746

Office of Satellite Ground Services (OSGS) Goddard Space Flight Center 8800 Greenbelt Road Code 410, Building 6, Room C100 Greenbelt, MD 20771

Office of Satellite Ground Services (OSGS) 1315 East-West Highway, SSMC3, 4th Floor Silver Spring, MD 20910

NOAA Center for Weather and Climate Prediction (NCWCP) 5830 University Research Ct College Park, MD 20740

Remote Equipment Locations:

Remote Ground System (RGS) (and other associated sites in Australia) Dongara, Australia SSC Space Australia Pty Ltd Deport Hill Road, North

RSN 2142

Mingenew, WA 6522

Lockheed Martin Facility 1111 Lockheed Martin Way Sunnyvale, CA 94089

NASA’s Goddard Space Flight Center 8800 Greenbelt Rd Greenbelt, MD 20771

NOAA Command and Data Acquisition (CDA) Station 64203 Observatory Lane Utqiagvik, AK 99723

F.3 NAM 1330-52.215-70 SCHEDULE OF DELIVERABLES (SEPT 2005)

The following is a schedule of all deliverables, including administrative deliverables, required during the period of performance of this task order: See attachment J-TO1-01 (Task Order 1 PWS) Appendix A Deliverables.

(END OF SECTION F)

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 CAR 1352.201-72 TASK ORDER CONTRACTING OFFICER’S

REPRESENTATIVE (COR) (APR 2010)

(a) To be designated at time of award is hereby designated as the Task Order Contracting Officer's Representative (TO COR). The TO COR may be changed at any time by the Government without prior notice to the contractor by a unilateral modification to the contract.

The TO COR is located at:

Address: NOAA Satellite Operations Facility (NSOF) 4231 Suitland Road Suitland, MD 20746

Phone Number:

Email:

(b) The responsibilities and limitations of the TO COR are as follows:

(1) The TO COR is responsible for the technical aspects of the contract and serves as technical liaison with the contractor. The TO COR is also responsible for the final inspection and acceptance of all deliverables and such other responsibilities as may be specified in the contract.

(2) The TO COR is not authorized to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract price, terms or conditions. Any contractor request for changes shall be referred to the Contracting Officer directly or through the TO COR. No such changes shall be made without the express written prior authorization of the Contracting Officer. The Contracting Officer may designate assistant or alternate TO COR(s) to act for the TO COR by naming such assistant/alternate(s) in writing and transmitting a copy of such designation to the contractor.

(3) The TO COR does not have authority to alter the Contractor’s obligations or to change the task order specifications, price, terms, or conditions. If, as a result of technical discussions, it is desirable to modify task order obligations or the specification, changes will be issued in writing and signed by the CO.

G.2 NAM 1330-52.242-70 SUBMITTAL OF INVOICES (FEB 2011)

The Contractor shall prepare and submit an invoice to the TO COR for approval, and copy the following individuals as follows:

Contracting Officer: To be filled in at time of award Contract Specialist(s): To be filled in at time of award IDIQ Contracting Officer Representative (COR): To be filled in at time of award

All invoices shall be submitted by the 10th day of the subsequent month.

To constitute a proper invoice, the contractor’s invoice shall be prepared in accordance with, and contain all elements specified in, the paragraph titled, “Contractor’s Invoice,” of the applicable prompt payment provision of the contract (e.g., FAR 52.232-25, Prompt Payment; FAR 52.232-26, Prompt Payment for Fixed-Price Architect Engineer Contracts; or FAR 52.232-27, Prompt Payment for Construction Contracts). For contracts and orders for commercial items and services, paragraph (g) of FAR 52.212-4, titled, “Invoices,” applies. If the invoice does not comply with the applicable prompt payment provision of the contract, the TO COR will return it to the contractor within seven days after the date the designated office received the invoice along with a statement as to the reasons why it is not a proper invoice.

(END OF SECTION G)

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 CAR 1352.237-75 KEY PERSONNEL (APR 2010)

(a) The contractor shall assign to this contract the following key personnel:

(Name - to be completed at time of award) ( Program Manager) (Name - to be completed at time of award) (O&M Security Liaison) (Name - to be completed at time of award) (Sustainment Security Liaison)

(b) The contractor shall obtain the consent of the Contracting Officer prior to making Key Personnel substitutions. Replacements for Key Personnel must possess qualifications equal to or exceeding the qualifications of the personnel being replaced, unless an exception is approved by the Contracting Officer.

(c) Requests for changes in Key Personnel shall be submitted to the Contracting Officer at least fifteen (15) working days prior to making any permanent substitutions. The request should contain a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the Contracting Officer. The Contracting Officer will notify the Contractor within ten (10) working days after receipt of all required information of the decision on substitutions. The contract will be modified to reflect any approved changes.

H.2 POST AWARD CONFERENCE

The Contractor shall participate in a post award conference to be held within ten (10) business days after award of the subject IDIQ. The purpose of the post award conference is to aid both the Contractor and the Government in achieving a clear and mutual understanding of all IDIQ and task order requirements and identify and resolve potential problems (See FAR Subpart 42.5, Post-award Orientation).

The Contracting Officer is responsible for establishing the time and place of the conference and will notify the appropriate Government representatives and the Contractors. The conference will be conducted at a location within the Washington, D.C. commuting area at the Government’s discretion. Briefing materials for the post award conference shall be provided to the Government no later than 3 business days prior to the meeting.

(END OF SECTION H)

SECTION I - CONTRACT CLAUSES

I.1 FAR 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)*

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed six (6) months. The Contracting Officer may exercise the option by written notice to the Contractor before the contract expires.

*Inclusion of FAR clause 52.217-8, Option to Extend Services, in the order is for use by the Government as outlined at FAR 37.111, Extension of Services. The option will be exercised as needed at any time during the life of the order using the rates applicable at the time of exercise.

I.2 FAR 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT

(MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor anytime within the current performance period of the contract; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 5 years.

(END OF SECTION I)

SECTION J - ATTACHMENTS (continues on next page)

Attachment J-TO1-01 Task Order 1 Performance Work Statement

(END OF SECTION J)

Attachment J-TO1-01

National Environmental Satellite, Data, and Information Service (NESDIS)

Office of Satellite and Product Operations (OSPO) and

Office of Satellite Ground Services (OSGS)

Program Management Task Order 1

Performance Work Statement (PWS)

April 8, 2020

OPERATIONS, MAINTENANCE, AND SUSTAINMENT (OMS)

TASK ORDER 1 PWS - PROGRAM MANAGEMENT

Table of Contents

1.0 Overview 4

2.0 Scope 4

2.1 Place of Performance 4

2.2 References 4

3.0 Requirements 5

3.1 Program Management 5

3.1.1 Configuration and Document Management 9

3.1.2 Quality Assurance 10

3.1.3 Risk Management 11

3.1.4 Training 11

3.1.5 Procurement and Property Support 12

3.1.5.1 Hardware Procurement Support 12

3.1.5.2 Software and Software License Procurement and Maintenance Support 12

3.1.5.3 Software License Management 12

3.1.5.4 Shipping and Receiving Equipment 13

3.1.5.5 Property Management - Property Contact 13

3.1.6 Cyber Security Program Management 15

3.1.6.1 Cyber Security Awareness & Training 15

3.1.6.2 Cyber Security Assessment & Authorization

3.1.6.2.1 Continuous Monitoring and Assessment & Authorization (A&A) 15

3.1.6.2.2 Plans of Action & Milestones (POA&M) Management 15

3.1.6.2.3 System Interconnection 15

3.1.6.2.4 System Security Documentation 16

3.1.6.3 Security Support for Systems Engineering and Change & Configuration Management 16

3.1.6.4 Cyber Security Management and Oversight 16

4.0 Contract Transition 17

5.0 Performance Requirements Summary 18

Appendix A. Deliverables 21

Appendix B. Meeting Support Requirements 25

Appendix C. Acronym Listing 29

1.0 Overview

The Office of Satellite and Product Operations (OSPO) and the Office of Satellite Ground Services (OSGS) have shared responsibilities in managing satellite ground systems and product processing systems. The Task Order 1 Performance Work Statement (PWS) specifies the OMS program management requirements applicable to NESDIS ground systems support functions.

2.0 Scope

The Task Order 1 PWS specifies the Program Management requirements to support operations, maintenance, and sustainment of the assigned NESDIS ground segments within the OMS contract. Program management responsibilities include: project management, program management reporting and review packages, delivery of products and services, financial operations and cost management, staff management, configuration management, data management, systems engineering support, asset and property management with related inventories/audits, purchasing and hardware/software license management, quality management, risk process management, training requirements, and contract transition management.

Individual system inventories, drawings, descriptions and interfaces are available in the OMS Acquisition Document Library.

The Contractor shall provide qualified personnel with professional and technical expertise commensurate with their responsibilities, and any certifications in accordance with IDIQ Attachment J-2 Labor Categories Descriptions.

2.1 Place of Performance

The work locations for this task order are listed below:

● NOAA Satellite Operations Facility (NSOF) located in Suitland, MD

● OSGS Program Offices located in Greenbelt MD and Silver Spring MD

● NOAA Center for Weather and Climate Prediction (NCWCP) located in College Park, MD

Other remote work locations may require infrequent ad hoc visits and are identified in the individual task orders.

2.2 References

The most current edition of the following reference documents are included in the OMS Acquisition Library and apply to this task order:

● OSPO System Descriptions

● OSPO System Inventories

● OSPO Configuration Management Plan

● OSPO Configuration Management Procedures

● OSPO Configuration Control Board Charters

● OSGS Change and Configuration Management Process

● OSPO Technical Documentation Rules and Procedures

● OSPO Risk Management Plan

● IT Systems Component Inventory Management Policy and Procedures

● NOAA Property Bulletin

3.0 Requirements

3.1 Program Management

PWS-TO1-PM01: The Contractor shall provide program/project management services, personnel, and various documentation required to execute all requirements set forth in the IDIQ contract and all task orders. The Contractor shall:

● Create and maintain a comprehensive Program Management Plan (PMP) that shall cover programmatic activities for the OMS IDIQ contract and all task orders The initial PMP shall be submitted with the proposal, and the final one shall be submitted (1) month after contract award. Subsequent updates shall be mutually agreed and updated to cover new scope (i.e. new or modified task orders, as required) [D-TO1-001].

● Create and maintain a comprehensive file management structure for the OMS deliverables repository that shall be segmented by each task order within (1) month after contract award.

● Ensure all active Task Order deliverables are submitted on time per the specified distribution method.

● Develop and submit all programmatic documentation deliverables (see Appendix A, Deliverables).

● Deliver a quarterly Program Review Status Package [D-TO1-002] containing a high level summary of important status, activities, issues, corrective actions, progress, and accomplishments from all task orders for the prior quarter including staffing, contract funds status report, other direct cost (ODC) status/plan/forecast, maintenance plan status, Integrated Master Schedule (IMS), release backlog status, and a table containing all required contract metrics from all task orders.

● Deliver a monthly IMS [D-TO1-003].

● Deliver a monthly Consolidated Contract Financial Report [D-TO1-004]. The report shall contain at a minimum the following: planned vs. actual costs, burn rates, and projections for each task order and CLIN each month and forecasted throughout the year.

● Conduct programmatic meetings to provide status of contract activities covering technical, schedule, financial activities, and regularly scheduled status meetings (e.g. tag up meetings, risk management, change control and any other ad hoc special topic or technical interchange meetings, phone calls, and response to data calls as requested by the Government).

PWS-TO1-PM02: The Contractor shall provide and maintain a monthly IMS to include operations, maintenance and sustainment activities and all deliverables. The IMS is also required to include linked milestones for all contract transitions and task orders, procurement activities (as predecessors to sustainment activities), and all external dependencies such as Critical Weather Days. The IMS shall be included in the quarterly program management review status package.

The contractor shall support additional schedule updates, when requested, supporting such activities as estimation of new, or modified activities, and developing impact assessments.

PWS-TO1-PM03: The Contractor shall provide a Contract Funds Status Report to the Government (monthly) for each task order [D-TO1-005]. The contractor may submit a consolidated contract funds status for the program covering all task orders.

PWS-TO1-PM04: The Contractor shall submit to the Government monthly invoices for each individual task order [D-TO1-006].

PWS-TO1-PM05: The Contractor shall provide and maintain an annual Spend Plan for Government approval [D-TO1-007]. The Spend Plan shall run from 01 October through 30 September of the following fiscal year and have monthly increments and milestones. The spending in the plan shall be presented in Work Year Equivalents (WYE) for labor and dollars in thousands to one decimal place for material purchases. The Spend Plan shall be submitted annually.

PWS-TO1-PM06: The Contractor shall provide a written Weekly Status Report (work status and plan) covering Monday through Sunday no later than the close of business (COB) the first business day of the week [D-TO1-008].

PWS-TO1-PM07: The Contractor shall support the Government use of the Enterprise Configuration Management Tool (ECMT) to estimate work hours. The Government uses ECMT to monitor work hours for operations, maintenance, and sustainment support. ECMT is used cooperatively to accurately estimate work hours needed for helpdesk tickets, work requests, and configuration changes.

PWS-TO1-PM08: The Contractor shall provide an initial Staffing Plan for each task order with the proposal response. A final Staffing Plan [D-TO1-009] is due within 5 business days after contract award and shall consolidate all task order Staffing Plans from proposal submission. The Staffing Plan shall include the Contractor’s strategy for workforce recruitment, training, and retainment; organization chart and identified roles and responsibilities; a labor mix and labor hour breakdown; and key personnel resumes. The Staffing Plan shall be updated upon issuance of new task orders and as required when key personnel or organizational changes occur. A contract Staffing List [D-TO1-010] covering all task orders shall be provided weekly, and show vacancies and onboarding status. Further, advance written notification of 10 days shall be provided in the event of personnel changes. Contractor personnel shall possess the requisite professional and technical certifications, or comparable experience, commensurate with their responsibilities. The Contractor shall provide personnel that meet the qualification requirements for High Risk contracts as specified by CAM 1337.70 section 2.2.

PWS-TO1-PM09: The Contractor shall maintain a list of all training taken by the Contract staff relevant to, or required by, work performed on the Contract. The Contractor shall report changes to this as a part of their weekly status briefings. This list shall include at a minimum, the Contract staff members, name, position, training taken, date and the training relevance to the contract or mandate it fulfills. The Contractor shall also produce and deliver to the Government an updated list when requested for a data call.

PWS-TO1-PM10: The Contractor shall provide meeting management services to the Government for all task orders. These services include scheduling meetings; creating meeting agendas; documenting meeting minutes for all attended meetings; tracking action items;

distributing agendas, schedules, and minutes [D-TO1-011] and posting any documentation to the Government-designated location. See Appendix B Meetings for details.

PWS-TO1-PM11: The Contractor shall provide trained staff to support the Government in the use of enterprise tools listed in Table 3.1-1.

The Government will provide to the Contractor’s personnel on-site familiarization with the Government’s implementation of the enterprise tools.

Table 3.1-1 Government Furnished Enterprise Tools

Function / Guidance Tool(s) [Vendor/Basis]

Requirements Management / OSGS 5820.03A Requirements Management

Process

Dynamic Object Oriented Requirements System (DOORS) [IBM Rational]

Risk Management / OSGS 5820.04A Risk, Issue and Opportunity Management

Process Document

Active Risk Manager (ARM) [Sword – ActiveRisk]

Property Management Tracking Tool Sunflower Systems

Enterprise Scheduler System Customer Relationship Management

(CRM) Solution

Configuration Control /OSGS 5820.02B Change and Configuration Management

Process Document

Enterprise Configuration Management Tool

(ECMT)

Enterprise Help Desk IBM ClearCase/ClearQuest

Network Monitoring Solarwinds

Asset / Patch Management Altiris / BigFix

Log Management Tripwire / ArcSight

Web Management WebInspect

Vulnerability Management NESSUS

Document Management SharePoint / Google Docs

PWS-TO1-PM12: The Contractor shall provide completed travel request forms for non-emergency travel to the COR no less than 14 business days prior to the first day of planned travel. Travel must be deemed necessary and authorized by submission and subsequent approval of a travel request by the COR in order to be paid for by the Government.

PWS-TO1-PM13: The Contractor, as required by the COR, shall travel to OMS work sites to support project activities, continuity of operations, maintenance and sustainment activities and/or meetings/site visits as required by individual task orders. The Contractor shall comply with the following:

● All OMS contract-related travel shall be planned, coordinated, and approved in writing by the COR in advance.

● Travel shall be in accordance with the Federal Travel Regulations.

● The Contractor shall submit travel costs on its monthly invoices within 30 days of travel.

● Submit any program requested travel for other Government funded travel (e.g. support conferences, workshops, etc.) per submission processes to obtain any additional levels of Government approval required.

3.1.1 Configuration and Document Management

The Government performs Configuration Control and Configuration Management following the guidelines provided in the OSPO Configuration Management Plan. The Government will provide a Configuration Management (CM) tool. IBM Rational ClearCase/ClearQuest based Enterprise Configuration Management Tool (ECMT) is currently being used to track hardware and software configuration items (CI).

PWS-TO1-CM01: The Contractor shall support the Government daily in operating and maintaining ECMT for all OSPO systems. The OSPO Configuration Management Process consists of a CM Plan, Procedure, and Configuration Control Board (CCB) Charters that will be provided in the OMS Acquisition Library.

PWS-TO1-CM02: The Contractor shall submit Configuration Change Requests (CCR) [D-TO1-012] with all required documentation for all changes made during operations, maintenance, and sustainment of any hardware or software. The Government will provide a Microsoft SharePoint based document management system for creating or modifying documentation describing the maintenance and operations of hardware or software and information in general about hardware or software. The contractor shall provide current metrics on CCRs in the Configuration Change Request Report [D-TO1-013].

PWS-TO1-CM03: The Contractor shall perform and provide Mission Impact Assessments (MIA) [D-TO1-014] for each CCR with an open problem report, which may include details related to system performance analysis, capacity planning, and cost estimates over the performance period. The MIA may result in technical direction letters or contract modifications depending on the scope and magnitude of the request.

PWS-TO1-CM04: The Contractor shall utilize the Government’s enterprise Microsoft SharePoint tool. Sharepoint will be the enterprise tool for the OMS technical documentation library for all OSPO systems.

PWS-TO1-CM05: The Contractor shall manage and maintain the SharePoint Technical Documentation Library in accordance with the OSPO Technical Documentation Rules and Procedures.

PWS-TO1-CM06: The Contractor shall provide one or more Contractor resources as the responsible party for maintaining each operating procedure, document, diagram, data set, configuration file, or technical data package used in the operations, maintenance and sustainment of all Assigned Systems.

The responsible party will track CCRs to their assigned materials and make recommendations to the Government for when they should issue a new revision of the materials.

PWS-TO1-CM07: The Contractor shall submit CCRs for Document Change Requests.

Operations, Maintenance and Sustainment documentation is varied and extensive. It includes operating procedures, documents, diagrams, data sets, configuration files, build forms, network diagrams, operational event logs, data flow diagrams, computer room rack layouts, operations checklists, program descriptions, security audit logs, firewall rules, system descriptions, interface control documents, system security plans, software and hardware inventories, IT security artifacts, memoranda, maintenance manuals, contractual documentation, and technical data packages.

PWS-TO1-CM08: The Contractor shall support the Government CCB by providing an Executive Secretary experienced with Configuration Control and Management processes to create, maintain, and track completion of agendas, minutes, and action items.

PWS-TO1-CM09: The contractor shall maintain (and develop, as required) a comprehensive set of Government-owned contract documentation. The maintenance of this contract documentation shall include the following tasks:

● Provide/report a log of all documents created or modified. The list of modified documentation shall be logged monthly.

● Create or modify contract documentation while maintaining the required government /contract markings.

○ Contractor markings (i.e. corporate identifiers/logos, proprietary, internal use only etc.) are not permitted on OMS contract documentation.

○ Contractor markings allowed include company name, address, telephone number, email address and website (on a single page inside the cover of multi-page documents, or on a single slide or frame at the beginning of a multimedia presentation).

● Maintain the current document format.

3.1.2 Quality Assurance

PWS-TO1-QA01: The Contractor shall provide their methods and processes for how they plan to ensure processes are carried out as planned while meeting all contract requirements in a Quality Assurance Plan (QAP) [D-TO1-015]. The QAP shall be included in the proposal submission and be updated as required. This plan explicitly describes Contractor processes and measures for subcontractor/vendor performance and deliverables.

PWS-TO1-QA02: The Contractor shall provide a Quality Assurance Standard Operating Procedure (SOP) [D-TO1-016] within 60 days of the start of the contract and update it annually or as requested by the Government. The Quality Assurance SOP shall contain procedures aligned with the QAP that provide an independent assessment of quality assurance objectives.

PWS-TO1-QA03: The Contractor shall present performance metrics as part of the quarterly program review meeting. Metrics shall cover all task orders. Metrics shall be mutually agreed at the start of the contract, and may include modified or new metrics, as required, to accurately reflect contract performance.

PWS-TO1-QA04: The Contractor shall participate in the Government’s process improvement activities.

The Government will provide a SharePoint-based Action Information Management System (AIMS) for organizing its data calls.

PWS-TO1-QA05: The Contractor shall support organizational data call requests.

3.1.3 Risk Management

PWS-TO1-RM01: The Contractor shall comply with the OSPO Risk Management Plan.

PWS-TO1-RM02: The Contractor shall prepare a monthly Risk Report [D-TO1-017] describing any contract or operational risks associated with the OMS contract.

PWS-TO1-RM03: The Contractor shall support the Government in risk management activities and maintaining risk related data in the Government-provided risk management tool, Active Risk Manager (ARM).

PWS-TO1-RM04: The Contractor shall collaborate with the Government on risk management activities and report risk status at the quarterly contract reviews.

3.1.4 Training

PWS-TO1-TR01: The Contractor shall provide personnel that are trained and experienced in the activities they support.

PWS-TO1-TR02: The Contractor shall assist the Government in identifying training for Government and Contractor personnel that will improve operations, maintenance and sustainment of Assigned Systems.

3.1.5 Procurement and Property Support

3.1.5.1 Hardware Procurement Support

PWS-TO1-PS01: The Contractor shall support hardware purchases (ODCs). Tasks include:

● Support Government procurement of hardware and hardware maintenance support and submit Procurement Data Packages to the government for review and approval.

● Consolidate hardware maintenance support requests and hardware and software;

consolidation includes grouping requested products by manufacturer, model number, and software version.

● Develop cost estimates to support procurement of hardware maintenance.

● Maintain current list and status of hardware maintenance purchases [D-TO1-018].

3.1.5.2 Software and Software License Procurement and Maintenance Support

PWS-TO1-PS02: The Contractor shall provide procurement of software and maintenance support. Tasks include:

● Procure software licenses and software support, and coordinate efforts with the Government.

● Consolidate software license and software support procurement requests, and document results in a Government-provided format. Consolidation includes grouping requested products by manufacturer and version.

● Develop cost estimates to support procurement of software licenses and software support.

● Maintain current list and status of all software licenses and software support activities

[D-TO1-018].

3.1.5.3 Software License Management

PWS-TO1-PS03: The Contractor shall provide support for software license management. The Government IT Systems Component Inventory Management Policy and Procedures shall be used as a guide for tracking licenses. Tasks include:

● Track software licenses utilizing NOAA’s collaborative tool, Google Docs or the tool chosen by the Government.

● Provide a 90 day notification of expiring software licenses and obtain Government approval prior to purchase.

● Report differences in the quantity of software licenses on hand and in use.

● Respond to NOAA Data calls associated with the Software License Status Report

(PWS-TO2-M17).

● Maintain a list of accounts for software manufacturer’s software license and warranty portal database access.

PWS-TO1-PS04: The Contractor shall support the Government in the management of software licenses and software support agreements. These activities include maintaining a current software license and support agreement inventory, period of performance, renewal/replacement/ warranty dates such that there are no gaps in service, and entering related data in the Government provided tool.

3.1.5.4 Shipping and Receiving Equipment

PWS-TO1-PS05: The Contractor shall provide services and support for shipment and receipt activities. Tasks include:

● Perform shipping and receiving functions for equipment or spare parts acquired or items for return to vendors or suppliers, including equipment or spare parts received for repair.

● Assemble items, containers, boxes and crates to be shipped and prepare identifying information and shipping instructions.

● Unpack and route items received to appropriate storage areas.

● Utilize Government-provided shipping accounts with carriers to ship packages to the required locations upon request of the authorized Government official.

● Obtain or help to obtain export licences and documentation or customs documentation.

PWS-TO1-PS06: The Contractor shall provide services for the hardware and software items received on the contract. Tasks include:

● Prepare hardware and software purchase packages.

● Validate that all correct, accurate property data is conveyed to NOAA/NESDIS through the Government mandated property reporting activities. The Government maintains strict accountability of property via use of the DOC-mandated Personal Property system.

● Perform and verify proper tagging of all Government equipment with DOC barcodes and any other identifying information during quarterly inventories, per property management guidelines.

3.1.5.5 Property Management - Property Contact

PWS-TO1-PS07: Provide a property contact to support 6 OSPO Property Custodians who maintain 7100+ components. The Contractor shall provide a property contact support aligned with NOAA’s property management policy (NOAA Property Bulletin) to perform the following functions:

A Contractor Property Contact is designated by the Government Property authority to assist with acquire, inventory, and disposal of NOAA property assigned to the custodial area. The Property Contact performs various functions to support the management of NOAA property, e.g. affixing a PIN, submitting paperwork, or conducting the inventory, including:

● Assist with maintenance of records for accountable personal property within an assigned custodial area.

● Assist in initiating or processing documents affecting the accountability or custody of personal property in accordance with NESDIS procedures.

● Maintain a listing of personal property used for official purposes.

● Identify/ report to the Government excess property.

● Submit reports to the Government regarding lost, missing, stolen, destroyed, damaged, or rendered unserviceable accountable personal property.

● Affix PIN labels onto accountable personal property.

● Assist the Government with physical inventories and reconciling inventory records.

● Assist with employee separation clearance process by ensuring that all assigned property has been accounted for.

● Maintain record of accountable personal property assigned to the custodial area that is removed for use or repair outside of the custodial area.

● Verify loaned accountable personal property is returned upon expiration of the loan.

● Coordinate with the appropriate NOAA Property Custodian to verify all assets are documented, managed, and maintained per NOAA SOPs, including but not limited to the following:

○ Verify completed forms for handling assign, transfer and the surplus of equipment.

○ Create, update, and deliver a monthly audit report of property assets [D-TO1-019], which includes the disposition of any assets that have been removed from the inventory.

PWS-TO1-PS08: The Contractor shall perform shipping and receiving functions for all equipment, spare parts and items for return to vendors, suppliers and repair facilities.

Shipping and Receiving activities include assembling items, containers, boxes and crates to be shipped and preparing identifying information and shipping instructions; unpacking and routing items received to appropriate storage areas; and shipment of packages to required locations using Government-provided carrier shipping accounts.

PWS-TO1-PS09: The Contractor shall perform semi-annual and annual touch inventory and deliver a Discrepancy Property Audit Report [D-TO1-020] to the Property Custodian.

3.1.6 Cyber Security Program Management

3.1.6.1 Cyber Security Awareness & Training

PWS-TO1-ICS01: Contractor personnel shall complete all NOAA required training, including, but not limited to: No FEAR Act Training, NOAA Safety Awareness Training, NOAA Safety and Environment Awareness Training, and NOAA IT Security Awareness Training.

PWS-TO1-ICS02: All Contractor staff shall complete required Role-Based Security Training 30 days before the NOAA required deadline each fiscal year.

3.1.6.2 Cyber Security Assessment & Authorization

3.1.6.2.1 Continuous Monitoring and Assessment & Authorization (A&A)

PWS-TO1-ICS03: The Contractor shall support security related processes required to be compliant with Government security mandates, and obtain/maintain an Authority to Operate (ATO) for each system.

PWS-TO1-ICS04: The Contractor shall submit assigned Security Control Assessment (SCA) [D-TO1-021] artifacts yearly for each assigned system per the agreed schedule.

3.1.6.2.2 Plans of Action & Milestones (POA&M) Management

PWS-TO1-ICS05: The Contractor shall manage technical POA&M milestones using OSPO’s Configuration Management tool, including automated tools. The Contractor shall provide weekly POA&M Milestone Status Reports [D-TO1-022] indicating open/closed milestones, any risks associated with completing POA&M milestones on-time, and overall POA&M milestone closure rate.

3.1.6.2.3 System Interconnection

PWS-TO1-ICS06: The Contractor shall provide data for information requests for all system Interconnection Security Agreements (ISA).

PWS-TO1-ICS07: The Contractor shall review and implement any and all interfaces per system Interface Control Documents (ICDs). Discrepancies or changes shall be reported to the Government for follow up.

3.1.6.2.4 System Security Documentation

PWS-TO1-ICS08: The Contractor shall support information requests for Security Authorization Packages for all assigned OSPO systems, including all required documents, and additional information when updates are made to DOC, NOAA, NESDIS, or OSPO policies, and Information & Cyber Security Support procedures.

3.1.6.3 Security Support for Systems Engineering and Change & Configuration Management

PWS-TO1-ICS09: The Contractor shall comply with configuration management requirements per section 3.5.2.3 of the OMS IDIQ PWS.

3.1.6.4 Cyber Security Management and Oversight

PWS-T01-ICS10: The contractor shall provide management for each OMS Task Order to ensure the Cyber Security requirements specified in the OMS IDIQ PWS are compliant. The details of the responsibilities are specified in the OMS IDIQ PWS Sections 3.5, Information & Cyber Security Support, and Appendix A, OMS Information & Cyber Security Support Task Accountability Matrix. The typical tasks for cyber security management and oversight include:

● Perform activities, as coordinated between the OMS contract and OSPO IT Security Compliance Office.

● Attend ISSO briefings to be cognizant of IT Security tasks requiring O&M input, to report progress of ongoing IT Security tasks such as vulnerability remediation, POA&M activities, and SCA activities.

● Maintain a current set of required artifacts for auditors for each IT Security boundary and control, and provide artifacts per schedule. Key audits shall be reflected in the OMS schedule.

● Support and manage audit activities, including interviews of O&M personnel during audits.

● Lead maintenance activities of IT Security Inventory, and investigate and resolve discrepancies.

● Ensure, monitor, and report completion of all IT security required training (including all users and position-specific support positions).

● Support O&M-related readiness and execution of the annual Continuity of Operations (COOP) exercises and deployments.

● Support disaster recovery activities and ensure routine disaster recovery backups are tested and fully functional in advance to ensure their functionality.

● Report status of O&M security activities to the Government.

● Perform risk management activities for the OMS contract to the Risk Management Board.

● Lead Contractor activities for investigating IT security incidents.

4.0 Contract Transition

The transition of an expiring contract’s scope to the OMS contract is a programmatic activity managed by the OMS Contractor and incumbent contractor, in coordination with the Government. The OMS Contractor shall accurately and effectively capture (document), and manage all contract transition activities contained in OMS task orders in a transition plan.

PWS-TO1-CT01: The Contractor shall provide an initial Contract Phase-In Transition Plan [D-TO1-023] for each task order with the proposal response that describes how they will transition work from the incumbent contractor(s) to itself with no interruption to ongoing services (to include a checklist of all required tasks and activities to complete the transition successfully). A final Contract Phase-in Transition Plan is due within 30 days after contract award and shall consolidate all Task Order (1-4) Contract Phase-in Transition Plans from proposal submission. For new Task Orders an initial Contract Phase-in Transition Plan shall be submitted at task order proposal response, and the final two weeks after task order start.

PWS-TO1-CT02: The Contractor shall transition work performance from any incumbent contractor(s) to itself for any Assigned System within 60 days of assignment. The Contractor shall manage the transition with no interruption in ongoing services. Typical activities occurring in transition include:

● Staffing.

● Training.

● Transfer of operations, inventory, and assets.

● Transfer of accounts, passwords, and permissions.

● Monitor maintenance and sustainment activities.

● Configuration control, administration, Book Boss custodianship of data sets, software scripts, documentation, procedures, and checklists.

● IT Security activities.

● Hardware and software license management, and warranty activity.

PWS-TO1-CT03: The Contractor shall document and report verbally the Phase-In Transition status to the Government PMO weekly.

PWS-TO1-CT04: The Contractor shall deliver a Contract Phase-Out Transition Plan [D-TO1-024] in the event any work transitions to another contract at least 60 days prior to the transition, to include:

● Staffing.

● Training.

● Transfer of operations, inventory, and assets.

● Transfer of accounts, passwords, and permissions.

● Monitor maintenance and sustainment activities.

● Configuration control, administration, Book Boss custodianship of data sets, software scripts, documentation, procedures, and checklists.

● IT Security activities.

● Hardware and software license management, and warranty activity.

5.0 Performance Requirements Summary

The Contractor’s service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PWS Section

Performance

Objectives

Minimum Acceptable

Quality Level

(AQL)

Monitoring Method Incentive/ Disincentive

Appendix A Deliverables

Contractor shall submit all active Task Order deliverables, as scheduled per invoice period

98% submitted on time per invoice period.

Inspection/review of deliverables

≥ 98% submitted on time or earlier = to be filled in upon award % CLIN x001 payment

97.9 - 90% submitted on time = to be filled in upon award % CLIN x001 payment

89.9 - 85% submitted on time = to be filled in upon award % CLIN x001 payment

84.9 - 80% submitted on time = to be filled in upon award % CLIN x001 payment

< 80% submitted on time = invoice payment withheld until ≥ 80% of deliverables have been received, then to be filled in upon award % CLIN x001 payment

Appendix A Deliverables

Deliverables are accurate and complete

No missing data or miscalculations

Inspection/review of deliverables

CPARS ratings;

positive/negative Government correspondence

PWS-TO1-PM12 Submission of contract-related travel documentation for approval

2 weeks prior to start travel for non-emergency

Travel costs invoiced within 30 days of travel

Inspection/review of travel approval documents, and invoices

CPARS ratings;

positive/negative Government correspondence

PWS-TO1-CT02,

CT03: Contract Transition In

Successful completion of contract transition for all task orders

On time delivery

Checklist contains all transition elements

100% disposition of all transfer elements

Inspection of transition plan documentation

CPARS ratings;

positive/negative Government correspondence

PWS-TO1-CM02

PWS-TO1-CM06

PWS-TO1-CM07

CM Request…