Attachment_8_DOC_ES_TA_LCATs_List_and_Pricing_Template.xlsx
XLSX spreadsheet 20 KB Posted
- Attached to
- RFP - Managed Talent Acquisition Services
- Solicitation number
- 1331L5-18-R-13ES-0001
About this file
This document contains a list of labor categories (LCATs) and associated descriptions for a managed talent acquisition services contract opportunity with the Department of Commerce. The solicitation seeks to establish an indefinite delivery, indefinite quantity contract for talent acquisition services, including staffing and recruiting support, applicant tracking, case management, reporting and analytics. Offerors are required to provide fully burdened rates for each LCAT for the base year and four option years using the attached pricing template. The LCATs cover a range of talent acquisition functions including program management, transition management, analytics, staffing, recruiting, HR support, classification, contact center operations, and information technology roles. This contract aims to establish an integrated talent acquisition managed service for the Department of Commerce.
Attachment 8 Rate Card
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LCATs List
| Labor Category (LCAT) | Description |
| Program Manager | Serves as the overall program manager responsible for organizing, directing, and managing all aspects of contract functions involving multiple complex and inter-related project tasks. Provides overall direction of program activities. Manages and maintains contractor interface with the senior levels of the customer’s organization. Consults with customer to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules, costs, and contractual obligations. Interacts with leadership of other Enterprise Services private and public partners as part of an integrated Enterprise Services service delivery team. Ultimately responsible for quality and timely delivery of contract tasks. Establishes and maintains technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, and oversee the successful completion of all assigned tasks. |
| Deputy Project Manager | Leads team on large projects or significant segment of large complex projects. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, operations, methodology, tools, and solution components. Oversees all aspects of project workstream(s). Works closely with other Enterprise Services private and public partners to deliver integrated service to customers. |
| Transition/Mobilization Lead | Partners with the Program Manager and Deputy Project Manager with the planning, approach and coordination of the service implementation through go-live. Possesses extensive knowledge of what is required to perform a talent acquisition services transition across operations and technology; preferably in both the commercial and federal environments. Works closely with other Enterprise Services private and public partners to deliver integrated service to customers. |
| Innovation Lead | Facilitates innovation across the Talent Acquisition Managed Service Operations; creates a team culture that encourages innovation, leads the innovation process to evaluate and improve operational performance, develops innovation strategies, products, services and processes in alignment with Enterprise Services' needs. Continuously scanning the market to learn and apply new trends, solutions, ideas, etc. In-depth expertise with next generation human capital solution sets including robotics, artificial intelligence, analytics, etc. |
| Analytics Lead | Leads the development and execution of TA reporting and analytic capabilities to manage and continuously improve service delivery. Develops strategies for effective data analysis and reporting, defines metrics and data sources, selects, configures, and implements analytics solutions, and oversees analytics operations to correct discrepancies, ensure quality, and identify service enhancement. Oversees the transformation of raw data into actionable business insights, applies industry leading practices and innovation, such as predictive and cognitive analytics, to interpret data and improve performance, keeps abreast of commercial and Federal best practices. Possesses extensive expertise in the talent acquisition process and analytics; uses analytics to enlarge and enhance the talent pool. |
| Project Analyst | Provides analytical, research and/or consultative services required to administer programs throughout all phases. Analyzes and reviews budget, schedule, status, risks, and issues. Proposes risk and issue mitigation plans. |
| Administrative Assistant | Performs general administrative and clerical duties. Develops, drafts, writes, and edits reports, briefs, proposals, and other documents in support of a client’s requirements. Interfaces with personnel to coordinate meetings, maintain logs, records and files, and provides end-user support. |
| Functional Specialist Junior | Supports the analysis of process and process re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Recommends and facilitates business and quality improvement efforts. Evaluates, recommends, implements, and executes test strategies, approaches, tools, and reporting. Possesses an understanding of relevant talent functional processes. Work is generally performed under supervision. |
Functional Specialist Senior Analyzes process and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. Recommends and facilitates business and quality improvement efforts. Possesses and applies a comprehensive knowledge of relevant talent functions and shared services across key tasks and high impact assignments. Documents processes, requirements, and operating procedures. Brings leading practices to the facilitated process sessions. Facilitates business process reinterring sessions. Evaluates, recommends, implements, and executes test strategies, approaches, tools, and reporting. May supervise others.
| TA Operations Lead | Provides overall management of the contractor's day-to-day operations including resources, staff, facilities, contact center, business processing, and technologies. Serves as the operational liaison between the contractor's operations team, ES, and other appropriate stakeholders. Identifies, manages, and escalates issues and risks impacting operational performance. Drives continuous improvement and efficiency efforts across talent operations. Manages operational performance against performance measures (e.g., KPIs, SLAs, etc.). Works closely with other Enterprise Services private and public partners to deliver integrated service to customers. |
| Talent Operations Manager | Provides overall management of the contractor's talent processing team and activities. Plans, coordinates, and oversees day-to-day processing operations including integration with existing and new Enterprise Services/DOC operations. Serves as the liaison between the contractor's processing team, Enterprise Services, and other appropriate stakeholders for operations. Identifies, manages, and escalates issues and risks impacting processing performance. Drives continuous improvement and efficiency efforts across the processing team. Possesses in-depth knowledge of Federal HR processing requirements standards and guidelines. Manages resources to accommodate processing demand including volume surges. Ensures customer service and quality targets are met. |
| Operations Analyst | Supports the day-to-day operations of the contractor's talent services. Supports the identification and resolution of customer issues. Prepares reports by collecting analyzing, and summarizing information. Supports the monitoring of service adherence to quality, performance, and compliance requirements and measures. Assists in the analysis, development, and implementation of process corrections and improvement recommendations. |
| Staffing Supervisor | Oversees work in any area(s) of Human Resources that may require advanced knowledge of federal HR procedures, terminology, requirements, and operations. Requires capability to complete high-quality work under minimal supervision and providing guidance and advice to develop complex problem resolution. |
| Staffing Specialist Junior | Supports the staff acquisition process for the hiring and movement of staff and applicants including supporting the adjudication of qualifications and veteran’s preference, maintenance of applicant registers, and management of automated systems in support of staffing, records management, personnel management, and database accountability. Requires Delegated Examining Unit (DEU) Certification. Works under the discretion of the Staffing Specialist Senior and/or other HR managers/supervisors. |
| Staffing Specialist Senior | Performs the complete staff acquisition process for the hiring and movement of staff and applicants including developing workforce analysis and planning, performing staffing needs analysis, developing job analysis, rating criteria and materials, working with hiring managers to determine requirements and recruitment approaches, adjudicating qualifications and veteran’s preference, maintaining applicant registers, and maintaining automated systems in support of staffing, records management, personnel management, and database accountability. Requires DEU Certification. Drives staffing process improvements, innovation, and compliance into the operational processes. Will possibly oversee Staffing Specialist Junior and HR Assistants. |
| Staffing Assistant | Supports the full range of staffing and recruitment services required to support the federal hiring process. Required to be knowledgeable with category rating regulations, qualification standards, current hiring flexibilities, and merit promotion regulations, and holds a current DEU Certification. |
| Recruiter | Designs and implements proactive and innovative sourcing approaches and tools such as social media, Internet, analytics, and database mining to create talent pools and identify potential candidates for target positions in compliance with Federal guidelines, requirements, and standards. Performs recruiting activities to create and execute strategies to attract and maintain the interest of qualified candidates based on staffing needs. Sources and attracts candidates by using multiple channels. Actively manages candidate pools including passive candidates. Screens, interviews, and assesses candidates based on federal regulations. |
| HR Specialist Junior | Performs a myriad of activities to support the recruitment, retention, development, reward, and management of employees. Supports the documentation of HR processes and procedures. Works closely with customers to define and meet requirements. Generally works under the supervision of HR Specialist Senior and/or other more experienced HR leads. |
| HR Specialist Senior | Performs a myriad of activities to drive the recruitment, retention, development, reward, and management of employees. Leads the documentation of HR processes and procedures. Works closely with customers to define and meet requirements. Drives the documentation of HR processes and procedures. May manage the work of HR Specialist Junior(s). |
| HR Assistant | Assists with the administration and day-to-day operations of talent functions and duties, such as recruiting and staffing logistics, communications, employee records, documentation processing, and report preparation. |
| Classification Specialist Junior | Performs classification through expertise in evaluation statements, applying general schedule and wage system classification standards, and wage system classification standards. Work is typically overseen by the Classification Specialist Senior. |
| Classification Specialist Senior | Performs classification through expertise in evaluation statements, applying general schedule and wage system classification standards, and wage system classification standards. Conducts job audits and consistency reviews, reviews proposed revisions to or new classification standards, develops comments for submission to OPM;, and implements new or revised classification standards. Oversees HR programs and Classification Specialist Junior to ensure completion of various projects and reports within their assigned area of responsibility. |
| Contact Center Manager | Provides overall management of the contractor's contact center team and activities. Plans, coordinates, and oversees day-to-day contact center operations including integration with existing and new Enterprise Services/DOC operations. Serves as the liaison between the contractor's contact center team, Enterprise Services, and other appropriate stakeholders for contact center operations. Identifies, manages, and escalates issues and risks impacting contact center performance. Drives continuous improvement and efficiency efforts across the contact center. Possesses in-depth knowledge of contact center processes, technologies, performance measures, and customer relationship management. Manages resources to accommodate contact center demand including during volume surges. Ensures customer service targets are met. Works closely with other Enterprise Services private and public partners to deliver integrated service to customers. |
| Customer Service Representative Tier 1 | Performs Tier 1 help desk support to customers for talent inquiries and issues. Responds to and diagnoses routine problems through discussions with users via telephone, web, email, and other channels. Documents, tracks and, monitors cases for timely resolution. Routes cases to appropriate groups for support and resolution. Able to properly handle sensitive information and customer issues. |
| Customer Service Representative Tier 2 | Performs Tier 2 help desk support to customers for more complex, escalated talent inquiries and issues. Responds to and diagnoses complex problems through discussions with users via telephone, web, email, and other channels. Documents, tracks and monitors cases for timely resolution. Simulates or recreates user problems to resolve cases. Routes cases to appropriate groups for support and resolution. Possesses in-depth knowledge of relevant talent processes and requirements. Able to properly handle sensitive information and customer issues. |
| Document Management Analyst | Reviews, scans, summarizes, files, and organizes files and documents for talent processes and cases in compliance with all standards and requirements. Establishes and maintains an effective system for compiling, indexing, organizing, and retrieving information. Able to properly handle and dispose of sensitive information according to requirements. |
| Enterprise Architect | Develops, executes, and owns processes, standards, and architecture for TA services in alignment with DOC/Enterprise Services' overall enterprise architecture, service delivery model, and requirements. Responsible for making the strategic direction of the TA technical solution align with business and overall technology strategies of DOC/Enterprise Services. Drives integration of TA solution set with current and new DOC/Enterprise Services services and technologies. Possesses in-depth knowledge of talent services and systems and processes with a focus on innovation, interoperability and federal compliance. |
| Staffing SME | Provides expert direction for problem definition, analysis, requirements development, and implementation of talent operations processes and technologies. Provides and advises on the design, development, and implementation of the recommendations. Works with clients and contractor team to drive leading talent practices, innovation, continuous improvement, and quality to work products. Seen as an expert in their domain across the industry. |
| TA Technology Lead | Provides overall management of the contractor's technical team and activities. Plans, coordinates, and oversees the software development lifecycle for the talent technologies, including integration with existing and new Enterprise Services/DOC solutions. Serves as the technical liaison between the contractor's technical team, Enterprise Services, and other appropriate stakeholders. Identifies, manages, and escalates issues and risks impacting technical performance. Drives continuous improvement and efficiency efforts across the talent platform. Possesses in-depth knowledge of talent technologies and software development lifecycle activities within the Federal environment. Works closely with Enterprise Architect to ensure technical solution is developed and operated in accordance with overall strategy. |
| IT Specialist Junior | Develops, implements, and supports the management of operations for talent systems. Works with clients and other parties to define requirements, analyze and diagnose hardware, software, systems and business processes, and other workflow problems that are reported by users and then propose the proper work instructions in accordance with policies, standards, and approvals. Performs configuration and development activities for new solutions, functionality, enhancements, and/or fixes for existing functionality. Typically reports to a project leader or manager. |
| IT Specialist Senior | Develops, implements, and manages the operations for talent systems. Works with clients and other parties to define requirements, analyze and diagnose complex hardware, software, systems and business processes, and other workflow problems that are reported by users and then propose the proper work instructions in accordance with policies, standards, and approvals. Performs advanced configuration and development activities for new solutions, functionality, enhancements, and/or fixes for existing functionality. Keeps abreast of talent technology trends and developments. Typically reports to a project leader or manager. |
| Information Security Specialist Junior | Supports the implementation of security controls, performs ongoing maintenance, prevents, detects, analyzes, and proposes responses to security incidents. Conducts risk vulnerability assessments of planned and installed information systems to identify vulnerabilities, rules, and protection needs. Supports the development of processes and procedures to ensure IT security programs are integrated and coordinated among the organizations. Populates intuitive reports to provide status of issues. Analyzes and evaluates the proposed IT security initiatives. |
| Information Security Specialist Senior | Implements security controls, performs ongoing maintenance, prevents, detects, analyzes, and responds to security incidents. Conducts risk vulnerability assessments of planned and installed information systems to identify vulnerabilities, rules, and protection needs. Develops and standardizes processes and procedures to ensure IT security programs are integrated and coordinated among the organizations. Develops intuitive reports to provide the status. Documents security protocols and results. May lead and direct the work of others. |
| Quality Assurance Specialist | Establishes and maintains a process for evaluating services and associated documentation. Evaluates service operations on an ongoing basis to maintain the level of quality throughout the service transition and operations lifecycle including processing, technologies, contact center, etc. Conducts formal and informal reviews at pre-determined points throughout the life cycle. Provide daily supervision and direction to support staff. |
Pricing Template
| LCAT | Base Year Rate | OY1 Year Rate | OY2 Year Rate | OY3 Year Rate | OY4 Year Rate | |
| Program Manager | ||||||
| Deputy Project Manager | ||||||
| Transition/Mobilization Lead | Instructions to Contractors: |
-Please populate columns B through F for all LCATs listed -Please account for inflation and any other cost drivers, as needed
Key -OY = Option Year
| Innovation Lead |
| Analytics Lead |
| Project Analyst |
| Administrative Assistant |
| Functional Specialist Junior |
| Functional Specialist Senior |
| TA Operations Lead |
| Talent Operations Manager |
| Operations Analyst |
| Staffing Supervisor |
| Staffing Specialist Junior |
| Staffing Specialist Senior |
| Staffing Assistant |
| Recruiter |
| HR Specialist Junior |
| HR Specialist Senior |
| HR Assistant |
| Classification Specialist Junior |
| Classification Specialist Senior |
| Contact Center Manager |
| Customer Service Representative Tier 1 |
| Customer Service Representative Tier 2 |
| Document Management Analyst |
| Enterprise Architect |
| Staffing SME |
| TA Technology Lead |
| IT Specialist Junior |
| IT Specialist Senior |
| Information Security Specialist Junior |
| Information Security Specialist Senior |
| Quality Assurance Specialist |
File details come from the government source that posted it. Updated .