13-Specifications and Requirements.pdf
PDF 105 KB Posted
- Attached to
- Cellular Training Platform for Taxi Drivers
- Solicitation number
- TCH2132644B1
- Issued by
- Broward County, Florida
About this file
This is a specifications and requirements document for Broward County, Florida's procurement of a cellular training platform for taxi drivers through an open-end contract administered by Enterprise Technology Services and available to various County agencies. The County seeks to procure Engage by Cell or an approved equivalent cloud-based SMS and mobile web development platform designed for workforce training delivery. The platform must support multiple access methods including keywords, QR codes, and text messaging, accommodate micro-learning and targeted communication, enable scheduled content release with reminders and surveys, support diverse content formats including text, photos, videos, audio, presentations, documents, and interactive elements, and provide real-time reporting with timestamped engagement metrics accessible via dashboard or export functionality. Vendors must submit responses electronically through BPRO by the specified closing date and time to receive a submission receipt, with the County strongly encouraging submission of all relevant documents including optional items for comprehensive evaluation.
The contractor must be an authorized Engage by Cell reseller or distributor at bid submittal and maintain authorization throughout the contract term, with demonstrated capacity to directly interface with the manufacturer for software subscription registry and support plan maintenance. The contractor shall provide pre-sales consultation via telephone, website, or chat, including an account representative authorized to quote and resolve account issues and a pre-sales solutions representative to assist with service identification and product enhancement consultation. Electronic license deliveries must be completed within five business days of purchase order receipt, while physical deliveries must be completed within twenty-one calendar days, with written notification required for any shipment delays. The solicitation incorporates Broward County's Office of Economic and Small Business Development requirements regarding procurement preferences for Small Business Enterprises and County Business Enterprises, and vendors are directed to submit questions through BPRO during the specified questions period.
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Text version
SPECIFICATIONS AND REQUIREMENTS
CELLULAR TRAINING PLATFORM FOR TAXI DRIVERS
1. Introduction: The County seeks to procure Engage by Cell or approved equal for taxi driver cellular training.
2. Training Platform must:
i. be a cloud-based SMS and mobile web development platform specifically designed for workforce development and training that enables the delivery of mobile-responsive training and content via text messaging without requiring users to download a native application.
ii. be a platform that must allow access using keywords, QR Code and text.
iii. support micro-learning and targeted communication with specific audiences.
iv. enable the scheduled release of training content, reminders, surveys, and links to resources directly to a user's native mobile device.
v. accommodate a variety of content formats including plain text, photos, videos, audio, presentations, Word documents, PDFs, quizzes, tests, polls, and surveys, but not need to be Sharable Content Object Reference Model (SCORM) compliant.
vi. provide real-time reporting with engagement metrics, where all interactions are time-stamped and can be viewed on a dashboard or exported for record-keeping.
3. Contractor Responsibilities
i. The Contractor must be an authorized Engage by Cell reseller or distributor of Engage by Cell or of approved equal at the time of bid submittal and shall remain authorized throughout the contract term.
ii. Capacity/Delivery: Contractor must possess the ability to directly interface with the manufacturer for registry of all software subscriptions and maintenance support plans.
iii. The Contractor shall provide the County Pre-Sales consultation on product selection by either telephone, website, or chat. Support required from Contractor includes the following:
i. Account Representative. The Contractor shall provide, an account representative able and authorized to quote, recommend, and resolve all account-related issues.
ii. Pre-Sales Support Representative. The Contractor shall provide a pre-sales solutions representative to assist the County identify required services and consult on existing production software enhancements, new
SPECIFICATIONS AND REQUIREMENTS
offerings, and quantities required for the solution.
iii. Delivery: Electronic deliveries (licenses or maintenance) should be complete within five (5) business days; physical deliveries (if any) should be complete within twenty-one (21) calendar days after receipt of Purchase Order. The Contractor shall notify the contact listed on the Purchase Order of any delays, in writing, immediately upon determination of shipment delay.
| CELLULAR TRAINING PLATFORM FOR TAXI DRIVERS |
| 2. Training Platform must: |
| 3. Contractor Responsibilities |
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