Past.Performance.Customer.Satisfaction.SurveyJCNO.doc

DOC document 82 KB Posted Sep 16, 2020

Attached to: Harpers Ferry Job Corps Center Multiple Building Renovations
Solicitation number: 1282A720R0016
Issued by: Department of Agriculture Forest Service

About this file

Written by GovTribe AI · Dec 28, 2023

This document contains a customer satisfaction survey and details of a federal contract opportunity for building renovations. The customer satisfaction survey collects feedback on a contractor's past performance on an unspecified previous contract. It requests ratings on project understanding, problem resolution, resource management, personnel provision, schedule adherence, deliverable quality, contractual compliance, and cost control. Separately, the federal contract opportunity is for multiple building renovations at the Harpers Ferry Job Corps Center in West Virginia. It will be set aside for small businesses and awarded as a firm-fixed price contract by the US Department of Agriculture Forest Service. Interested parties must register in SAM and monitor beta.sam.gov for the full solicitation release and any subsequent amendments.

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Other files

File	Type	Posted
1282A720R0016_amend.pdf	PDF	Dec 30, 2020
1282A720R0016_amend.pdf	PDF	Dec 30, 2020
HFJCC DormGymRehab Dwgs Final Dec2020.pdf	PDF	Dec 21, 2020
QA Document 1.docx	DOCX document	Dec 21, 2020
J-2 HFJCC DormGymRehab Dwgs Final Dec2020.pdf	PDF	Dec 8, 2020
Schedule.pdf	PDF	Dec 8, 2020
J-1 1282A720R0016.pdf	PDF	Dec 8, 2020
J-3 HFJCC DormGymRehab Specs Final Dec2020.pdf	PDF	Dec 8, 2020
QA Document.docx	DOCX document	Oct 14, 2020
QA Document.docx	DOCX document	Oct 7, 2020
J-1 1282A720R0016.pdf	PDF	Sep 24, 2020
J-3 HAFmultBldgModsDWGs.pdf	PDF	Sep 16, 2020
J-2 Amended_HarpersSpecBinderV2.pdf	PDF	Sep 16, 2020
J-1 1282A720R0016.pdf	PDF	Sep 16, 2020
J-4 DBA WD WV20200037 06052020.pdf	PDF	Sep 16, 2020

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CUSTOMER SATISFACTION SURVEY INSTRUCTIONS

USDA Forest Service – Job Corps National Office Acquisitions Lakewood, CO.

The information obtained from this questionnaire will be utilized to evaluate the past and present performance of offerors submitting proposals in response to the 1282A720R0016. The information provided will be instrumental in allowing the Government to evaluate how well the contractor performed under your contract(s).

Please complete all sections of the attached questionnaire. Include your name and title, organizational address, e-mail address, telephone and fax number.

Include the contractor’s name and address, the title and/or description of the type of work performed, the award number, the value of the contract (including options), the award and completion date of the project and the type of award/solicitation.

Use the rating scale found on the bottom left corner of the questionnaire to rate each performance element.

Comments are encouraged and would be appreciated. The last page may be used if additional space is needed for comments. Clear handwritten responses are sufficient.

Thank you for your time and participation.

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY

Your Name & Title yOUR Organizational Address

TEL NO.

FAX :

E-MAIL:

CONTRACTOR’S NAME & ADDRESS

TITLE OR DESCRIPTION OF REQUIREMENT:

CONTRACT NUMBER:

CONTRACT VALUE (INCLUDING OPTIONS):

CONTRACT TYPE:

FORMCHECKBOX

FIXED PRICE

FORMCHECKBOX

COST + FEE

FORMCHECKBOX

COMPETITIVE

FORMCHECKBOX

NON-COMPETITIVE

FORMCHECKBOX

SET-ASIDE

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

FORMCHECKBOX

SEALED BID

FORMCHECKBOX

NEGOTIATED

CONTRACT AWARD & COMPLETION DATE:

PAST PERFORMANCE ELEMENT

RATING

Contractor demonstrated a thorough understanding of technical requirements of the contract/task.

FORMCHECKBOX

Comments:

Contractor anticipated/identified and resolved problems effectively.

FORMCHECKBOX

Comments:

Contractor managed and directed resources (i.e. personnel, subcontractors, equipment, etc.) effectively.

FORMCHECKBOX

Comments:

Contractor provided the necessary skilled personnel to perform the required work.

FORMCHECKBOX

Comments:

Contractor retained the necessary skilled personnel and maintained a low turnover rate.

FORMCHECKBOX

Comments:

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY

Contractor met scheduled contract delivery dates.

FORMCHECKBOX

Comments:

Contractor provided accurate, complete and high quality deliverables.

FORMCHECKBOX

Comments:

Contractor complied with the terms of the contract.

FORMCHECKBOX

Comments:

Contractor was diligent in forecasting and controlling contract cost.

FORMCHECKBOX

Comments:

10. I would recommend award to this contractor again.

FORMCHECKBOX

Comments:

0 – 25% of the time

Strongly Disagree

26 – 40% of the time

Disagree

41 – 55% of the time

Somewhat Disagree

56 – 70% of the time

Somewhat Agree

71 – 85% of the time

Agree

86 – 100% of the time

Strongly Agree

No Knowledge of This Element

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

File details come from the government source that posted it. Updated Sep 16, 2020.