Janitorial SOW.pdf

US Department of Agriculture (USDA)

Janitorial Services for USDA APHIS NWRC

Statement of Work

Contents Project

General Information

1.0 Scope of Work

2.0 Background

Contractor Requirements

3.0 Technical Requirements / Tasks

3.1 Quality Standards

4.0 Government Contacts

5.0 Lost Items

6.0 State and Federal Regulations

7.0 Smoking

8.0 Quality Control…

9.0 Government Furnished

10.0 Travel

11.0 Contractor’s Key Personnel

12.0 Security Requirements

13.0 Data Rights

14.0 Section 508 – Electronic and Information Technology Standards

Project Janitorial Services for USDA APHIS NWRC Facility, Fort Collins, CO

General Information

1.0 Scope of Work

The United States Department of Agriculture (USDA), Animal and Plant Health Inspection Service (APHIS), Wildlife Services (WS), shall award a firm fixed price commercial services contract for janitorial services at their National Wildlife Research Center (NWRC) facility in Fort Collins, Colorado. The Contractor shall furnish all management, supervision, qualified custodial employees to provide janitorial services in accordance with the requirements specified herein.

2.0 Background

The contractor shall provide a qualified and capable contract manager who is the main point of contact for this contract and shall be responsible for the performance of the work under this contract as well as supervision of the custodians. The name, address and telephone number of this person and an alternate or alternate who shall act for the contractor when the manager is absent, shall be designated in writing to the NWRC Facilities Manager and Contracting Officer Representative five workdays before the contract start date. The contract manager or alternate shall have full authority to act for the contractor on all contracted matters relating to the daily operation of this contract. The contract manager or alternate shall be available during normal duty hours within 60 minutes by telephone to discuss problem areas. After normal duty hours, the manager or alternate shall be available within 2 hours by telephone. The contract manager and alternate or alternates must be able to read, write, speak, and understand English.

Contractor Requirements

3.0 Technical Requirements / Tasks

The contractor shall provide the required number of custodians to properly perform the specific duties outlined in this Facilities Task section. The contractor shall provide qualified, trained, replacement custodial personnel for emergency purposes, i.e., sickness, to start within one (1) hour of the regular tour of duty. In the event the contractor terminates the employment of a custodial employee, or the employee resigns, the contractor shall notify the NWRC Facilities Manager within 24 hours.

CUSTODIAL HOURS OF OPERATION. Janitorial services hours for this contract are available during the following hours:

Monday– Friday 3:30 pm to 8 pm

The Federal holidays are as follows:

New Year’s Day; Martin Luther King’s Day; Presidents Day; Memorial Day; Independence Day; Labor Day; Columbus Day;

Veterans Day; Thanksgiving Day; Christmas Day.

Deductions for unpaid absences will be calculated per hour and rounded to the nearest hour and deducted from the monthly rate.

The hourly rate for deductions will be based upon the employee’s hourly rate.

ARB Facility Tasks - Cleaning Schedule Area Task Frequency Reception / Entry & Open Areas Remove Trash Daily Reception / Entry & Open Areas Sweep – Spot / Mop Weekly Reception / Entry & Open Areas Vacuum Flooring Monthly Reception / Entry & Open Areas Dusting & Wiping Weekly Reception / Entry & Open Areas Glass cleaning entry door Weekly Offices & General Areas Sweep & Vacuum Carpet Weekly Offices & General Areas Remove Trash, Recycling &

Other Items Daily

Offices & General Areas Dust & Wipe all ledges Weekly Offices & General Areas Wipe Tables as able (don’t move anything) Weekly

Kitchen, Bathroom & Shower Areas

Remove Trash Daily

Kitchen, Bathroom & Shower Areas

Sweep Daily

Kitchen, Bathroom & Shower Areas

Mop Daily

Kitchen, Bathroom & Shower Areas

Clean appliances Daily

Hallways & Walkways Remove Trash Daily Hallways & Walkways Sweep Daily Hallways & Walkways Mop Weekly Hallways & Walkways Scrub flooring and wax Annually Hallways & Walkways Restock Paper Products As needed General Dust blinds Quarterly General Dust tops of pictures and artwork Quarterly

General Dust baseboards Quarterly General Remove trash and recycling Daily

BAS Facility Tasks – Cleaning Schedule Area Task Frequency Bathrooms and Office Remove trash Weekly Bathrooms and Office Sweep and mop Weekly Entry Sweep and spot mop Weekly

3.1 Quality Standards:

• Control floor appearance by vacuuming and/or sweeping.

• Dust and clean horizontal surfaces (cleared surfaces of desks, chairs, tables, filing cabinets, furniture, and unobstructed work areas).

• Empty waste receptacles and replace liners if necessary.

• Remove smudges around door jambs, push plates, light switches, glass partitions, counters and unobstructed work areas.

• Restrooms: Thoroughly clean and mop with germicide. Clean mirrors, partitions, urinals, toilets and sinks using disinfectants. Refilling soap and paper products will be performed with supplies available on site.

• Sweep surface of immediate exterior entry areas.

• Leave offices and furniture in a neat orderly fashion.

• Report any unusual occurrences, malfunctions or damages.

• Thoroughly dust baseboards and high-level shelving

• Sanitize telephones.

• Clean light switches.

• Remove soil on entrance doorframes, handles, glass and threshold.

• Mop hard surface floors.

• All cleaning supplied must be environmentally preferable products as defined by section 201 of executive order

13101. The database can be found at www.epa.gov/epp

Under the Comprehensive Procurement Guidelines (CPG) program, the Environmental Protection Agency (EPA) designates products that are or can be made with recovered materials and recommends practices for buying these products. Any designated product that is being offered or supplied under this contract shall meet the minimum recommended content levels as identified under the CPG program.

Visit https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program for a complete list of designated products and the associated recommended content levels. Offerors must be able to demonstrate that each offered product meets minimum content levels upon request.

4.0 Government Contacts.

The NWRC Facilities Manager will provide, in writing, the telephone numbers of the NWRC Facilities Manager and alternates to be contacted in case of emergency.

5.0 Lost Items.

The Contractor shall ensure that all articles of possible personal or monetary value found by the Contractor's employees on the premises of these installations are turned over to the NWRC Facilities Manager.

6.0 State and Federal Regulations.

The Contractor shall comply with Rules and Regulations Governing Conduct on Federal Property:

a) Title 41 CFR Part 102-74, subpart C(2003) https://www.gpo.gov/fdsys/pkg/CFR-2011-title41-vol3/pdf/CFR-2011-title41-vol3-part102-id987-app-id1151.pdf

b) United States Code, Title 18, Section 930, Possession of Firearms and Dangerous Weapons in Federal Facilities at https:// www.gpo.gov/fdsys/pkg/USCODE-2011-title18/pdf/USCODE-2011-title18-partI-chap44-sec930.pdf

7.0 Smoking.

Smoking is permitted in designated areas only. Smoking is not permitted while inside any federal buildings. Cigarette butts must be disposed of in a fire-proof container.

8.0 Quality Control.

The contractor shall establish a quality control program to assure the requirements of this contract are met as specified. The government will monitor quality control of this contract and evaluate the Contractor’s performance under this contract to determine if it meets the contract standards. A variety of methods may be used such as random customer sampling, customer complaints, and observation. Nonperformance or substandard task performance will be documented by the Contracting Officer Representative if and when it occurs.

9.0 Government Furnished

The Contractor shall furnish all management, supervision, qualified custodial employees to provide janitorial services in accordance with this requirement.

10.0 Travel

No Travel is anticipated in the performance of this contract.

11.0 Contractor’s Key Personnel

Custodial Personnel

12.0 Security Requirements

The contractor and contractor employees are responsible for safeguarding all government property provided for use. The contractor shall establish a method to safeguard and ensure that all card keys/keys, badges issued are not lost or misplaced and are not used by unauthorized persons. Keys shall be used only by authorized contractor personnel for contract related purposes. The contractor shall prohibit the use of keys issued by the government by any persons other than the contractor's employees. Opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas is prohibited. At the end of the contract period, all keys shall be returned to the NWRC Facilities Manager. Keys issued to the Contractor by the Government shall not be duplicated. The Contractor Supervisor shall ensure that all badges are returned upon termination of employment or at contract end.

The Contractor shall report the occurrence of any lost or stolen Government property immediately to the NWRC Facilities Manager and Contracting Officer Representative. If a key is lost, the lock will be replaced by the Government and the cost deducted from monies due to the Contractor. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. If the master key is lost or duplicated, the Government will replace all locks and keys for that system.

Contract employees shall display a USDA issued Federal ID Card at all times while at the USDA facilities. Under no circumstances will contract employees abuse the authority of the badge.

Due to the nature of work for this contract, the contractor personnel working under this contract at the USDA facilities are subject to satisfactory completion of a limited background investigation conducted by the Office of Personnel Management (OPM). In accordance with USDA regulations, the background investigation is required prior to starting work under this contract as well as maintaining it throughout the duration of the contract. The contractors will be required to complete the background investigation forms and submit them to the Contracting Officer Representative for submission to the APHIS, HR Personnel Security Office located in Minneapolis, Minnesota. The USDA APHIS, WS will be responsible for paying for these background investigations.

The contractor shall not employ persons for work on this contract if such employee is considered by the NWRC Facilities Manager and Contracting Officer Representative to be a potential threat to the health, safety, general well-being or operational mission of APHIS and the National Wildlife Research Center and its population.

If the NWRC Facilities Manager and Contracting Officer Representative finds a prospective employee to be unsuitable for his or her assigned duties, the contractor will be advised immediately that such employee can not continue to work or be assigned to work under the contract. The government shall have and exercise full and complete control over granting, denying, withholding, or terminating the background investigation clearance for employees.

13.0 Data Rights

Not Applicable – No Proprietary data developed

14.0 Section 508 – Electronic and Information Technology Standards Not Applicable – Not IT deliverables