Sol_12444822Q0025_Amd_0001_Editable.pdf

Solicitation Number: 12444822Q0027

US Department of Agriculture

Forest Service Forest Products Lab One Gifford Pinchot Drive Madison, WI 53705-2389

(i) This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued.

(ii) This solicitation is issued as Request for Quotation (RFQ).

(iii) The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2022-06.

(iv) This procurement is set aside for Small Business. The NAICS code is 561720 and the Small Business Size Standard is Janitorial Services $19.50.

(v) Schedule of Items/Price Schedule

SCHEDULE OF ITEMS

Forest Products Laboratory Janitorial Services for FPL

Item No.

Description Qty Unit Unit Price Total Price

BASE YEAR FY 2022

September 1, 2022 to August 31, 2023

1 Janitorial Services 1 Year

BASE YEAR TOTAL

OPTION YEAR 1 FY 2023

September 1, 2023 to August 31, 2024 2 Janitorial Services 1 Year

OPTION YEAR 1 TOTAL

OPTION YEAR 2 FY 2024

September 1, 2024 to August 31, 2025 3 Janitorial Services 1 Year

OPTION YEAR 2 TOTAL

OPTION YEAR 3 FY 2025

September 1, 2025 to August 31, 2026 4 Janitorial Services 1 Year

OPTION YEAR 3 TOTAL

OPTION YEAR 4 FY 2026

September 1, 2026 to August 31, 2027 5 Janitorial Services 1 Year

OPTION YEAR 4 TOTAL

Contract Total

PART I THE SCHEDULE

SECTION C: DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

Clause No Clause Page

C.1 GENERAL INTENTION.........................………………………………… C 1

C.2 GENERAL REQUIREMENTS..........................………………………. C 1

C.3 DEFINITIONS TECHNICAL................................…………………… C 1

C.4 GOVERNMENT FURNISHED PROPERTY AND SERVICES..... …. C 3

C.5 CONTRACTOR FURNISHED ITEMS...... ……………………………… C 3

C.6 PERSONNEL QUALIFICATIONS.......................... ……………… C 4

C.7 STANDARDS OF CONDUCT………………………………………. C 5

C.8 CUSTODIAL SERVICES REQUIREMENTS/STANDARDS........ …….. C 6

C.9 QUALITY CONTROL.......................................……… ………….. C 8

PART I THE SCHEDULE

SECTION C: DESCRIPTION/SPECIFICATIONS/ PERFORMANCE WORK STATEMENT

C.1: GENERAL INTENTION.

The intention of this solicitation is to obtain custodial services for Forest Products Laboratory a nine building 22-acre campus with approximately 222,006 sq. ft. Located at One Gifford Pinchot Drive, Madison Wisconsin 53726 by means of a combination firm fixed price and indefinite quantity contract.

C.2: GENERAL REQUIREMENTS.

The Contractor shall provide all labor, supplies, supervision, tools, materials, equipment, and transportation necessary to provide custodial services in accordance with this specification. Custodial service applies to all designated spaces including, but not limited to, halls, restrooms, offices, laboratories, bay areas, catwalks, work areas, entrance ways, lobbies, storage areas, elevators, and stairways.

Services shall include, but not be limited to: vacuuming all carpeted areas, removing minor carpet stains, wiping off counters, empty trash cans, cleaning showers, locker rooms, toilets, sinks, sweeping, mopping floors to include buffing, stripping and waxing. Steam cleaning carpeted areas and rugs.

C.3: DEFINITIONS TECHNICAL.

As used throughout this contract, the following terms shall have the meaning set forth below.

1. Where "as shown", "as indicated", "as detailed", or words of similar import are used, it shall be understood that reference is made to this specification and the drawings accompanying this specification unless stated otherwise.

2. Where "as directed", "as required", "as permitted", "approval", "acceptance", or words of similar import are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

3. Clean.

"Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

4. Contracting Officer.

The Contracting Officer, (CO) is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives (Contract Officers Representative/COR) of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

5. Contractor.

The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

6. Contractor Representative.

A foreman or superintendent assigned in accordance with the "CONTRACTOR

EMPLOYEES”.

7. Defective Service.

A service output that does not meet the standard of performance requirement specified in the contract for that service.

8. Disinfect.

Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

9. Facility.

An establishment, structure, or assembly of units of equipment designated for a specific function.

10. Frequency of Service.

a. Annual (A) Services performed once during each 12-month period of the contract at intervals of 345 to 385 days.

b. Weekly (W) Services performed 52 times during each 12-month period of the contract at intervals of six to eight calendar days.

c. Twice Weekly (2W) Services performed twice a week, such as Monday and Thursday or Tuesday and Friday.

d. Three Times Weekly (3W) Services performed three times a week, such as Monday, Wednesday and Friday.

e. Daily (D5) Services performed once each calendar day, Monday through Friday, including holidays unless otherwise noted.

f. Once Monthly (1M) Services performed once monthly, every four weeks, such as every fourth Monday.

g. Twice Monthly (2M) Services performed every two weeks, such as every other Wednesday.

h. Once Every Quarter (1/4Y) Services performed every three months such as March, June, September and December.

11. Inspector.

The Government employee assigned the responsibility and authority to inspect the Contractor’s work for compliance with the specifications, and to report his findings to the COR and/or CO.

12. Performance Requirement.

The point that divides acceptable and unacceptable performance of a task according to the Performance Requirements Summary (PRS) J-4. It is the number of defects that are acceptable.

13. Quality Assurance (QA).

A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

14. Quality Control (QC).

A method used by the Contractor to control the quality of goods and services produced.

15. Regular Working Hours.

The regular (normal) working hours are from 0400 to 1200, Mondays through Fridays except:

16. Holidays observed by the US Government:

New Year’s Day, January 1* Birthday of Martin Luther King, Jr., third Monday in January Washington’s Birthday, third Monday in February Memorial Day, last Monday in May Juneteenth, June 19* Independence Day, July 4* Labor Day, first Monday in September Columbus Day, second Monday in October Veteran’s Day, November 11* Thanksgiving Day, Fourth Thursday in November Christmas Day, December 25*

NOTE: When a service is required less than three times per week and the time for that service falls on a holiday, the work shall be accomplished on the day following or preceding the holiday.

17. Space.

A space is an area to receive custodial services which may or may not be considered a room by common definition. Examples of spaces are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

18. Waste Containers.

Waste containers are defined as trash receptacles, waste baskets, trash cans, wastepaper baskets, ash trays, or any container holding trash, paper, or refuse of any type.

C.4 GOVERNMENT FURNISHED PROPERTY AND SERVICES.

The Government will provide the Contractor the option of using certain Government owned facilities and utilities for use only in connection with this contract. The use of Government furnished property and services for other purposes is prohibited. All such facilities will be provided in "as is" condition.

1. Government Furnished Facilities.

Office space and storage facilities will be designated at time of award. The Contractor shall be responsible and accountable for such facilities accepted for use and shall take adequate precautions to prevent fire hazards, odors, and vermin. Custodial services for Government furnished facilities shall be provided by the Contractor. The Contractor shall obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of all materials which cannot be accounted for by issue/use documentation. The Contractor shall be held responsible for the cost of all repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

2. Additional Storage.

The COR will assign space in each building for supplies and equipment related to this contract. Quantity and type of supplies and equipment are subject to approval by the COR.

All janitor closets will be cleaned daily. Sink rooms are located on each floor and are available for use by the contractor, aisles to sinks shall not be blocked.

3. Government Furnished Equipment and Materials.

The Government will provide a template for evaluating the proper water flow on emergency eyewash stations and a collection device for water collection for flushing both eyewash and shower stations, no other equipment or materials will be provided.

Availability of Utilities. The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, steam, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). The contractor shall make sure employees practice utilities conservation and shall be responsible for operating under conditions that prevent waste of utilities.

a. Utilities specified above will be furnished at no cost to the Contractor.

b. A restricted telephone line for local calls will be provided by the Government at no cost to the Contractor.

C.5 CONTRACTOR FURNISHED ITEMS.

The Contractor shall provide all necessary supplies needed for the performance of the work of this contract in a timely manner. Lack of Contractor furnished supplies or materials shall not be considered an acceptable cause for non-performance of this contract. The Contractor shall be responsible for ordering determining inventory levels, processing receipts, storing material, etc.

The Contractor shall furnish all necessary cleaning equipment including floor cleaning equipment;

vacuum cleaner equipment with High Efficiency Particulate Air (HEPA) filters able to trap at least

99.97 percent of all airborne particles that are collected by the vacuum cleaners. Such equipment shall be of the size, type, and condition customarily used in this work, shall conform to all applicable safety codes, and shall meet the approval of the COR. Defective equipment shall be repaired or replaced at the Contractor’s expense within 48 hours. All equipment must be properly guarded and meet all applicable OSHA standards. HEPA vacuum cleaners should meet the minimum requirements of the Carpet and Rug institute’s Green Label Program. Filters should be replaced as necessary and in accordance with manufacturer’s directions. The Contractor shall immediately stop using equipment that needs repair. Repair or replacement of damage equipment must be made within 48 hours. Equipment will be used only for its intended purpose. Contractor shall never use any equipment that is in need of repair, or unsafe.

Biobased Products

In performing this contract, the contractor shall make maximum use of biobased products designated by USDA. The USDA Bio Preferred Catalog is available on-line https://www.biopreferred.gov/BioPreferred/ . (See clause 52.223-2 Affirmative Procurement of Biobased Products for exceptions to using biobased products.)

Contractor shall prepare a list of biobased products proposed for use and submit the list with the original solicitation proposal.

The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed more than one category). Labeling shall be printed on all containers:

All-purpose Cleaner Heavy-Duty Cleaner

Carpet Shampoo Disinfectant Sanitizer

Extraction Fluid Hard Floor Cleaner

Neutral Cleaner (liquid) Spot & Stain Remover

Bathroom Cleaner Glass Cleaner

Line & Scale Remover Stainless Steel Polish

Toilet Bowl Cleaner Floor Tile/Grout Cleaner

Floor Wax Floor Wax Stripper

Floor Buffing Spray/liquid Wood Cleaner

The Contractor shall use Environmentally Preferable Product and Services. “Environmentally preferable” means that a product or service has a lesser or reduced detrimental effect on human health and the environment when compared with competing products or services that serve the same purpose. USDA is committed to occupying “green” facilities and working toward sustainable development.

The Contractor will take every precaution to ensure that only safe and environmentally preferable products are used. Information can be obtained from Federal, state, and local agencies concerning safe chemical cleaning materials. Preference will be given to cleaning products meeting the criteria under Green Seal’s Standard GS-37 for Commercial and Institutional Cleaners (www.greenseal.org).

If products do not have the “Green Seal” label, they may have a third-party certification that shows their product meets the “Green Seal” criteria.

The Contractor shall not use materials, chemicals, or compounds which the Contracting Officer Representative determines would be unsuitable for the intended purpose, or harmful to the surfaces to which applied, or as might be the case for such items as paper or soap products, unsatisfactory for use by occupants.

C.6 PERSONNEL QUALIFICATIONS.

The Contractor shall manage the total work effort associated with the custodial services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein. The contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity.

1. The Contractor's supervisory personnel in charge of work under this contract shall be available at all times to receive and implement orders or special instructions from the Contracting Officer concerning matters which affect the operation, protection and/or security of assigned areas.

2. The Contractor shall arrange for continuous supervisory observation and evaluation of all work force personnel and take appropriate corrective measures for all indications of inadequacies noted in the course of performance of assigned services and duties.

3. The Contractor Representative and supervisory personnel shall be able to read, write, speak and understand English.

a. Additional Required Training. Prior to on site assignment to the Contractor's personnel shall have the following training.

i. Fire and natural disaster drills.

ii. Sexual Harassment training.

iii. How to report fire and hazardous conditions.

iv. The appropriate actions to be take concerning all chemical, electrical and mechanical safety hazards, accidents and incidents, (This information can be obtained from the Contracting Officer’s Representative).

v. How to report items in need of repair.

vi. Personal Protective Equipment (PPE).

4. Work Control.

The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports on the status of service and indefinite quantity work items shall be provided when requested by the Contracting Officer.

5. Work Schedule.

The Contractor's initial work schedule shall indicate the hours of the day that twice weekly or more frequent services will be performed and the day of the week that weekly or less frequent services will be performed. The schedule shall list the type of work to be performed, the areas to be worked, and the estimated time to complete the work in each area. When scheduled services performed twice weekly or less frequently fall on a holiday, alternate dates shall be specified. Once approved, all work shall be performed in compliance with the work schedule to facilitate the Government's inspection of the work. Changes to the work schedule shall be submitted for the Contracting Officer’s Representative prior to performance. In preparing the work schedule, the Contractor shall comply with the following general requirements:

a. Except as may otherwise be specified, all firm fixed price work can be performed before or after the Government's regular working hours (See section f. Interference with Government Business below). If the Contractor desires to carry on work during regular working hours, or on Saturdays, Sundays, or holidays, prior approval shall be obtained from the Contracting Officer’s Representative.

b. The Government reserves the right to specify various assigned floor care at any time.

6. Interference with Government Business.

The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. No power equipment shall be used for floor work or any other cleaning until 1600 hours. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

7. Protection of Government Property.

During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The Contractor shall immediately report the damage to the COR and return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

C.7 STANDARDS OF CONDUCT.

The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action against his/her employees as may be necessary.

Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the U. S. Department of Agriculture, Forest Service and the Federal Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct. The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government.

1. Appearance.

The Government requires a favorable image and considers it to be a major asset. The employee's attitude, courtesy, and job knowledge are influential in creating a favorable image.

However, most people form an opinion by the appearance of employees.

2. Neglect of duties.

Shall not be condoned. This includes unreasonable delays or failures to carry out assigned tasks and conducting personal affairs during duty hours.

3. Disorderly conduct.

Use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities which interfere with normal and efficient Government operations.

4. Intoxicants.

The Contractor shall not allow any employee (while on duty) to possess, sell, consume, or be under the influence of intoxicants, drugs, or substances which produce similar effects.

5. Criminal actions.

Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include, but are not limited to, the following:

a. Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents, records or property.

b. Unauthorized use of Government property or equipment, theft, vandalism, or immoral conduct.

c. Security violations.

C.8: CUSTODIAL SERVICES REQUIREMENTS/STANDARDS.

The Contractor shall provide the custodial services described herein. Custodial services requirements are divided into two groups: basic services and project (indefinite quantity) work requirements. An inventory of the areas to receive custodial services is included in Attachment J 1.

1. Basic Services.

|Basic services shall be performed at the locations shown on EXHIBIT 1: MAPS OF FOREST PRODUCTS LABORATORY as well as areas NOT listed in Attachments J-1 Areas Not Included & Pre-Scheduled Cleaning and all restrooms listed in J-2 RESTROOMS services shall consist of those listed for the specified spaces. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. All basic services will be paid for under the firm fixed price portion of the contract.

Performance requirements for these services include the following:

a. Space Cleaning.

Space cleaning shall consist of the following services each time a space is cleaned.

i. Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring shall be free of all loose dirt, dust, and debris.

ii. Vacuuming Carpets and Rugs. Carpeted areas and rugs shall be free of all loose soil and debris. This includes underneath all desks bookcases and heat radiators edging and corners. All tears, burns and raveling shall be reported to the Contracting Officer’s Representative.

iii. Emptying Waste Containers. All waste containers shall be emptied and free for debris and odors inside and out. Boxes, cans, bottles, and other items placed adjacent to waste containers and marked "TRASH" shall also be removed.

iv. Low Dusting/Cleaning. All furniture, partitions, radiators, hand railings in stairways, grills, horizontal ledges/sills, partitions hardware and metals shall be free of dust and smudges.

v. Cleaning Walk off Mats. Walk off mats shall be kept free of dirt debris and salt. The Contractor shall report, in writing to the Contracting Officer, all walk off mats that are worn out to the point of being ineffective.

vi. Cleaning Cafe and Lunchroom Areas. The Cafe in building 1, room 3 and lunchrooms in building 33, room 154. Floors, tabletops and counters shall be clear of food debris including interiors of microwaves.

b. Floor Care.

Floor care shall be performed in the spaces as shown on the EXHIBIT 1: MAPS OF FOREST PRODUCTS LABORATORY Campus Maps and shall consist of the following services.

i. Spray Cleaning and Buffing. Floors shall be spray cleaned and buffed to remove traffic marks, heavy soil, etc. The floor finish shall be uniform from wall to wall. Furniture or other equipment moved during floor care shall be returned to their original positions.

ii. Waxing and Buffing. In the event that spray cleaning and buffing is not sufficient to maintain a uniform glossy finish, floors shall be completely waxed and buffed. A uniform gloss finish free from dirt, traffic marks, and stains.

Furniture or other equipment moved during floor care shall be returned to their original positions.

iii. Stripping and Rewaxing Floors. Resilient flooring free from wax buildup, imbedded debris. And shall have a uniform sheen from wall to wall, including corners. Furniture or other equipment moved during floor stripping and rewaxing shall be returned to their original positions.

2. Restroom Services.

Restroom services shall consist of the following each time services are performed.

a. Cleaning Restrooms.

Restroom fixtures, partitions, walls and doors, including water closets, stools, urinals and sinks shall be washed inside and outside utilizing a disinfectant, and shall be free of stains and odors. Approved pumice products and toilet bowl cleaner shall be used to remove stains and water deposit buildup from urinals and stools. Floors shall be free of dirt debris and stains. Floor drains shall be cleaned and flushed. with a disinfectant. Mirrors shall be cleaned and polished. All metal fixtures and hardware shall be cleaned.

b. Waste containers shall be emptied, disinfected, and plastic liners replaced. If present, shower stall rooms and locker/dressing rooms shall be considered part of the restrooms and cleaned accordingly.

3. Servicing Restrooms.

Servicing restrooms shall include inspecting, replenishing, and cleaning supply dispensers.

Restroom supplies shall include, but are not limited to, paper towels, toilet tissue, and soap.

The Contractor shall stock restrooms with sufficient supplies to ensure that the supplies will last until the next scheduled service.

4. Other Services.

a. Service Call Work.

Service call work for the buildings/spaces listed in J-1 Areas Not Included & Pre- Scheduled Cleaning shall consist of providing labor and material to perform unscheduled custodial services that are brief in scope. The Government will receive service call requests from Laboratory personnel and notify the Contractor of the work required. The Contractor shall provide adequate procedures for receiving and responding to service calls made during regular working hours. All services specified in this paragraph will be paid for under the firm fixed price portion of the contract.

b. Collection of Paper for Recycling.

The Laboratory has a paper recycling program for both white and colored paper generated by administrative activities. Centrally located containers for recycling are 32-gallon plastic containers. There are approximately 50 of these containers located throughout all buildings. These locations are subject to change as paper generation patterns and activities vary. The contractor will furnish the labor and equipment required to transport the contents of central containers to bins located in the carpenter shop annex (Room 6B, Building 1).

c. The frequency of transporting may vary. The contractor is responsible for keeping the white paper and colored paper separate during all handling operations. The area around the bins is to be kept free of loose paper.

d. Flushing Emergency Eyewash and Shower Stations. Emergency eyewash stations are to be activated every two weeks to ensure that they are operating properly and that contaminants are flushed from the water supply lines. Each unit is to remain activated until 4 gallons of water has been collected or the water is clear of discoloration. The flow of the water will be evaluated and adjusted with a template that will be provided. See inventory in J 3 INVENTORY OF

FACILITIES.

e. Emergency safety showers will be tested quarterly, (every three months) to flush any contaminants from the water supply lines and to verify the proper operation of the unit.

The showers will be tested using a portable collection device which will be provided to contain the water. Emergency showers are to be activated for one minute or until the water is clear of discoloration. See inventory in J 3 INVENTORY OF FACILITIES.

C-9 QUALITY CONTROL.

The contractor shall provide a quality control plan that contains as a minimum the items listed below to the Contracting Officer for acceptance. The Contractor shall make appropriate modifications and obtain acceptance of the plan by the Contracting Officer once the contract has been awarded

1. The plan shall include:

a. A description of the inspection system to cover all services listed above in Custodial

Services Requirements C.8. The description shall include specifics as to the areas to be inspected on both scheduled and unscheduled basis, frequency of inspections, and the organizational title of the inspector, control procedures for any government provided keys, lock combinations and access cards shall be included.

a. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

b. A description of records to be kept to document inspections and corrective or preventive actions taken.

c. The records of inspection shall be kept on file Copies will be given to the Contracting Officers Representative after each inspection throughout the contract performance period as well as for the period after contract completion or until final settlement of any claims that may be under this contract.

d. A record of daily tasks completed for the COR such as a daily diary or log, to be completed and turned in at each shifts end. This log shall indicate tasks completed during each 8-hour shift, including a listing of rooms and areas in which floor care was done

2. Quality Assurance. The Government will evaluate the contractor’s performance under this contract. For those tasks listed on the J-4 PERFORMANCE REQUIREMENTS SUMMARY TABLE (PRS), the Contracting Officer’s Representative (COR) or evaluators will follow the methods of surveillance specified in this contract. Government personnel will record all surveillance observations.

a. Customer Complaint Forms (Exhibit 5) will be used as an evaluator for the contractors’ performance in addition to surveillance methods. The validity of the complaint will be reviewed, and the applicability determined by the COR or evaluators. The COR’s determination will be final.

b. When an observation indicates defective performance, the COR will require the contract manager or representative to initial the observation made. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance.

Government surveillance of tasks not listed in the PRS or by methods other than those listed in the PRS may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the Contracting Officer as a result of surveillance will be in accordance with the terms of this contract.

END OF SECTION C

Section J - Documents, Exhibits, and Other Attachments

JANITORIAL SERVICES—FOREST PRODUCTS LABORATORY

ATTACHMENT A: THIS IS AN ANNUAL OPTIONAL WHICH THE GOVERNMENT MAY

OR MAY NOT CHOOSE TO EXCERCISE.

STATEMENT OF WORK FOR WINDOW WASHING AT FOREST PRODUCTS

LABORATORY, MADISON, WISCONSIN

The general intent is to obtain window-washing services at the Forest Products Laboratory (FPL) Madison, Wisconsin for 9 buildings ranging in size and height.

I. SCOPE

The Contractor shall provide labor, materials supplies and equipment to wash the interior and exterior of windows on nine FPL buildings; this is to include cleaning of screens and sills where applicable.

The window screens and sills shall be free of all streaks, dust, dirt and debris when cleaning is complete.

The following is a synopsis of each building and its general characteristics.

Building 1 is a six story, tiered building and consists of combination, standard and commercial spandrel windows. Floors ground through two may be completed by ladder. All ladders must be placed on a temporary stable hard surface to avoid doing damage to the roof below the pebble covering. Floors 4 and five can be washed via hydraulic lift using an apparatus that does not damage the side seal of the roof application. The contractor is responsible for any broken mechanisms, glass and screens and or damage to roofing.

Building 33 is a four-story building. These windows may be cleaned using ladders. No access from the roof needed.

Building 34 is a three-story building. These windows may be cleaned using ladders or lift. No access should be needed from the roof.

Building 29 is a testing facility with two main floors and a open testing area where window reach from ground to ceiling in places. Ladders and a boom/lift may be used inside and out with no access needed from the roof.

Buildings 4 and 15 are one story buildings windows may be cleaned via ladder with no access from the roof required

The contractor shall work with FPL personnel to schedule each building floor by floor for employee notices and Research Facility Engineering assistance with items such as traffic flow and employee parking.

There are seven different types of windows, designated by Style A – G.

Each style may have several different sizes of windowpanes. No towers (main building) or stairwells are included in this report. This following is broken down by:

style of window, total of each style, interior or exterior, size and style of window for each building.

The total square footage for exterior glass is 30,014 and as broken down as follows:

Style A) Black Panel --- In-between floors & columns = 9,252 Sq. Ft.

Style B) Fixed Panel = 17,890 Sq. Ft.

Style C) Air Conditioners = 2,872 Sq. Ft.

Style D) Inside / Outside Combination = 0

Style E) Courtyard Combination = 0

Style F) Door Windows = 0

Style G) Contractor will likely need a lift to get to windows = 0

The total square footage for interior glass is 61,917 and as broken down as follows:

Style A) Black Panel --- In-between floors & columns = 0

Style B) Fixed Panel = 15,426 Sq. Ft.

Style C) Air Conditioners = 2,920 Sq. Ft.

Style D) Inside / Outside Combination = 30,395 Sq. Ft.

Style E) Courtyard Combination = 10,881 Sq. Ft.

Style F) Door Windows = 676 Sq. Ft.

Style G) Contractor will likely need lift to get to windows = 1,698,957 Sq. ft.

EXHIBIT 1: MAPS OF FOREST PRODUCTS LABORATORY

Building 1 Ground Floor:

Building 1 First Floor:

Building 1 Second Floor:

Building 1 Third Floor:

Building 1 Fourth Floor:

Building 1 Fifth Floor:

Building 4:

Building 5:

Building 29 Ground Floor:

Building 29 First Floor:

Building 29 Second Floor:

Building 29 Third Floor:

Building 33 Ground Floor:

Building 33 First Floor:

Building 33 Second Floor:

Building 33 Third Floor:

Building 34 Ground Floor

Building 34 First Floor:

Building 34 Second Floor

Building 48 Basement

Building 48 First Floor

Building 48 Second Floor

Building 50 Ground Floor

Building 50 First Floor

SQUARE FOOTAGE ESTIMATES

Building Approximate Sq. Ft.

1 131965

4 3269

29 39620

33 25074

34 20197

48 2816

50 73938

801 – Smoking Shelter 91

TOTAL 296970

Restrooms & Locker

33 6,667

Walk off Mats 224

EXHIBIT 2: MAJOR SERVICES INCLUDED UNDER CONTRACT - PERFORMANCE-

BASED SPECIFICATIONS

Detailed requirements follow below listing of services/areas

I. Interior Space Brass Polishing Carpet Cleaning/Maintenance

Carpet Spot Cleaning Carpet Vacuuming Cleaning (Low) – Surfaces and objects in buildings with in 72” of floor (e.g., wood, metal, glass surfaces) Cleaning (High) – Surfaces and objects in buildings 72” or more from the floor (e.g., walls, ceilings, piping, glass, light fixtures) Doors (Interior/Exterior) Drinking Fountains/Sinks and Countertops Dusting (Low) all horizontal surfaces of furniture and other items such as windowsills, hand railings, air conditioners and vents, base boards.

Elevators Entrances, Lobbies, Corridors Floor Cleaning/Maintenance, tile, wood, terrazzo and cement Reception Desk Area Meeting Rooms Rest Rooms and Locker Rooms – Cleaning & Sanitation Supply and

Restocking Café, Vending Area, Break Rooms, and Microwaves Office Space, Laboratory Space, and Test Floor areas Stairwells and Landings Trash Receptacles (Interior & Exterior) Including Ash Receptacles Waste & Debris Removal and Disposal (Interior) Recycling such as paper products, cans and bottles Emergency Eye wash and Shower station testing and flushing.

II. Specific Instructions/Standards for Building Custodial Services The frequencies of tasks shall be determined by the Contractor to achieve and maintain the following required performance standards.

A. Clean and Polish Brass The Contractor shall clean and polish all brass plated fixtures or decorations to include but not limited to, door plates, door handles, and locks. Contractor shall ensure no residue is left or touches non-brass items. Upon completion of cleaning and polishing, the brass shall have a clean, shiny and uniform appearance.

B. Carpet Cleaning/Maintenance Under this contract the Contractor is required to clean/shampoo the carpets in all public areas such as, lobbies, hallways, conference rooms, entrances, elevators, entrance matting/rugs. General office space will be scheduled upon request form the COR. In performing the required maintenance, the Contractor shall move easily moveable items such as chairs, trash receptacles etc. to maintain the carpets underneath. All moved items shall be returned to their proper positions when the carpet maintenance operations are complete. All tears, burns, and raveling shall be brought to the attention of the COR. Carpet maintenance includes vacuuming, spot-cleaning/shampooing and area cleaning/shampooing.

1) Spot Clean Carpets. All carpets shall be spot cleaned to remove stains.

Excessive buildup, spillages or crusted material shall be removed along with spots, smears and stains. There shall be no evidence of excessive rubbing or brushing. Cleaned areas shall blend with adjacent areas of carpeting. Spot cleaning involves all carpeted areas including, offices, elevators, lobbies, conference rooms, hallways, entrances, and stairwell landings. General office space will be as needed or upon request form the COR.

2) Vacuum Carpets. The Contractor shall vacuum all carpets including but not limited to, office space, hallways, lobbies, landings, conference rooms, lobbies, and walk off mats. Carpeting shall be clear of all sand, dust, dirt and debris.

3) Carpet Shampooing. Under this contract the Contractor shall shampoo all carpeted areas including but not limited to office space, hallways, lobbies, and conference rooms. Carpets shall be clear of traffic pattern dirt, excessive buildup, and maintain a uniform appearance. In performing the required maintenance, the Contractor shall move easily moveable items such as chairs, desks, trash receptacles etc. to maintain the carpets underneath It is the Contractors responsibility to inform the COR of the need for additional or new rugs.

C. Low Cleaning The Contractor shall clean surfaces and objects in the buildings within 72 inches from the floor. All wood, drapes, glass and metal surfaces shall be cleaned and polished this includes but is not limited to base boards, windowsills, wood paneling, conference tables, lobby furniture, and cabinet surfaces. Break area, laboratory counters, and tabletops shall be cleaned and disinfected. All horizontal and vertical surfaces shall be clean. Elevator tracks and surfaces and all interior walls shall be clean. Glass, on which damp wiping is performed shall be clean and free of streaks or smears. Cleaning shall be done without causing any unsightly discolorations. Care should be taken not to allow any cleansers or cleaners to come in to contact with another surface in which it may discolor or harm.

D. High Cleaning The Contractor shall clean surfaces and objects in the buildings 72 inches or more from the floor; this includes but is not limited to drapes, blinds, walls, ceilings, piping, light fixtures, transoms and glass above doors, wall and ceiling areas adjacent to ventilating and air conditioning units. Wood, glass and bright metal surfaces shall be cleaned and polished and free of smears or streaks. Cleaning shall be done without causing any unsightly discolorations. Care should be taken not to allow any cleansers or cleaners to come in to contact with another surface in which it may discolor or harm.

E. Doors (Interior and Exterior) The Contractor shall clean both sides of all doors, including office door, building entrance doors, glass doors, any glass surrounding doors, door parts including but not limited to polished metal, stainless steel, kick plates and push plates, passenger and freight elevator doors and frames.

F. Drinking Fountains The Contractor shall clean and disinfect all drinking fountain surfaces, including orifices and drains, as well as exterior surfaces of fountains. The stainless-steel surfaces shall be clean, bright and free from residues or smears.

G. Low Dusting The Contractor shall ensure that horizontal surfaces of all furniture (e.g. chairs, tables, files, bookcases, etc.) and other items such as window sills, handrails, air conditioning vents, baseboards, blinds, picture frames shall be cleaned within 72 inches of the floor, vertical surfaces and under surfaces (knee wells, chair rungs, table legs etc.) There shall be no evidence of oils, spots or smudges on any dusted surface caused by dusting materials or techniques. Services are to be performed in but not limited to the following areas, office space, laboratory space, hallways stairwells, lobbies, library, and conference rooms. All surfaces shall be kept free of dust and debris.

H. Elevators (passenger and freight) The Contractor shall keep all interior surfaces of the car shall be kept clear of any dust or dirt including the floor track, doors and frames. Any bright surfaces shall be kept cleaned/polished and bright. The exterior surfaces of the doors, floors, and frames shall be cleaned. Carpets shall be vacuumed and kept clean of dirt grime, buildup and crusted materials. Wooden flooring shall be kept clean and free of trash and foreign matter. There shall not be any dirt left in corners, crevices door tracks, or where sweepings were picked up.

I. Entrances Lobbies and Corridors

a) Entrance flooring shall be kept clean of dirt, debris, grime, excessive buildup and crusted materials. Carpets shall be spot cleaned and cleaned on a regular basis, tiling shall be maintained to a debris free finish, and terrazzo shall be maintained on a regular basis as to keep a clear debris free finish.

All surfaces wood, glass, brass and other bright surfaces shall be kept dusted, cleaned, polished and streak free. Entrance Floor mats shall be kept clean and odor free. During inclement weather floor mats shall be replaced when they become so wet or dirty that they fail to prevent water or dirt from being tracked on the floor surfaces. It is the Contractors responsibility to report any rugs that need replacement as well as additional needs for mats to the COR so that they may be replaced or added as soon as possible.

b) Lobbies flooring shall be kept clean of dirt, debris, grime, excessive buildup and crusted materials, tiling shall be maintained to a clear debris free finish, and terrazzo shall be maintained on a regular basis as to keep a clear debris free finish. During inclement weather floor mats shall be replaced when they become so wet or dirty that they fail to prevent water or dirt from being tracked on the floor surfaces. It is the Contractors responsibility to report any rugs that need replacement as well as additional needs for mats to the COR so that they may be replaced or added as soon as possible. All surfaces wood, glass, brass and other bright surfaces shall be kept dusted, cleaned, polished and streak free.

c) Corridors/Hallways all flooring shall be kept clean of traffic pattern dirt, debris, grime, excessive buildup and crusted materials, tiling shall be maintained to a clean clear debris free finish. Carpeting shall be kept clean of dirt, debris, grime, excessive buildup and crusted materials. Carpets shall be spot cleaned and cleaned on a regular basis. Any damage such a unraveling, tears etc. shall be reported to the COR immediately.

J. Floor Cleaning/Maintenance The Contractor shall ensure that all accessible flooring, shall receive regular floor maintenance in keeping with the performance standards. Chairs trash receptacles, and easily moveable items shall be moved to maintain floors underneath. All moved items should be returned to their proper position when floor maintenance operations are complete. Floor maintenance includes the techniques of sweeping, dust mopping, damp or wet mopping, vacuuming, carpet spot cleaning, carpet shampooing, spray buffing, stripping, scrubbing, sealing, and waxing. The techniques used depend upon the flooring, material, the equipment, supplies and personnel used to perform the job. All floor maintenance solutions shall be removed from baseboards, thresholds, furniture, trash receptacles, etc. All floor maintenance other that damp mopping and sweeping shall be performed after 1700 hours. The Contractor must be sure to use the proper signage to indicate, persons working in the area, “Wet Floor”, “Danger” etc. to ensure that pedestrian traffic it rerouted or limited in the area. All flooring shall maintain a uniform appearance, without traces of old finish sealers, or wax, they shall be with out streaking, discolorations, excessive buildup, or evidence of harsh rubbing or brushing. All hard surfaces shall be slip resistant.

K. Reception Desk and Area The reception shall be maintained clean and dust free with no streaks or smudges in appearance and without residue of oils or cleaners. This includes all surfaces and flooring.

L. Conference Rooms and Reception Lobby Areas The Contractor shall maintain all conference rooms by performing low and high dusting, low cleaning and high cleaning, floor cleaning and maintenance as well as trash removal and liner replacement on a regular basis.

M. Restrooms and Locker Rooms Cleaning and Sanitation The contractor shall provide cleaning services for all rest room and locker rooms in all buildings. This includes all Utility Closets. The service must be done on regular basis to maintain the performance standard. It is the Contractors responsibility to report the need for fixture replacement or repairs to the COR.

a. Sweep and Wet-mop Floors. The Contractor shall sweep and scrub all accessible flooring areas utilizing a cleaner/disinfectant. All surfaces shall be dry and corners clean. The finished area shall have a uniform luster and be free from all mold mildew and debris.

b. Clean and Disinfect Fixtures. The Contractor shall thoroughly clean and disinfect all fixtures and surfaces of washbasins, urinals, toilets, toilet seats, shower stalls, sinks etc., including metal, chrome, composite, or tile surfaces with a cleaner/disinfectant. Fixtures and metal surfaces (washbasins, urinals, toilets and shower stalls, trash receptacles etc.) shall be clean and bright. The Contractor shall insure that cleaning materials used do not tarnish or discolor fixtures. In addition, this task also includes the dusting of horizontal surfaces, ledges grilles, piping and spot cleaning of wall surfaces partitions and doors. There shall be no oils, spots, or smudges on dusted surfaces caused by dusting or cleaning techniques. Floor tiling shall be scheduled for scrubbing on a regular basis.

c. Empty Sanitary Napkin Receptacles. The Contractor shall empty, clean, and disinfect sanitary napkin receptacles and insert new bags. The receptacles shall be properly dried and new liners shall be provided daily.

d. Mirror Cleaning. The Contractor shall clean all mirrors, and adjacent trim and sills. All glass shall be free of streaks and residues.

e. Re-supply Restroom Dispensers. The Contractor shall ensure all restroom dispenser (hand soap, paper towel, toilet tissue, and sanitary napkin/tampon dispensers etc.) are stocked so that supplied do not run out. The re-supplying of restrooms shall be completed daily.

f. Operation Check. All washbasins, urinals, toilets, soap dispensers and shower stalls shall be checked daily for operation of fixtures and drains. All malfunctions shall be reported to the COR immediately.

g. Utility Closets. The contractor shall keep all utility closets clean, odor free and orderly with stock and equipment. All sinks and drains are to be kept clean; any drain or fixture problems are to be reported to the COR. All materials stored in these closets must be clearly marked with the contents;

equipment shall be clearly marked with the Contractor’s name.

N. Café, Vending Area and Break Rooms.

The Contractor shall thoroughly clean and disinfect all fixtures and surfaces (i.e.

tables, chairs counters and sinks). All accessible flooring shall receive regular floor maintenance in keeping with the performance standards. Chairs, tables, trash receptacles, and easily moveable items shall be moved to maintain floors underneath. All moved items should be returned to their proper position when floor maintenance operations are complete. Trash receptacles and recycling receptacles shall be cleaned emptied with a new liner replacement. High and low dusting applies to these rooms as well as high and low cleaning schedules. The interior and exterior of all microwaves shall be cleaned and disinfected daily.

O. Office, Laboratory Spaces, and Test Floor Areas.

The Contractor shall maintain all accessible flooring, in these areas they shall receive floor cleaning and maintenance on a regular schedule, type, depending on the surface (carpet, tile, and cement).