1240BK25Q0024 Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

PROJECT TITLE: Umpqua NF, Tiller Ranger District Janitorial Services

GENERAL INFORMATION

1.0 Purpose: This is a non-personal services contract. Providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. The Contractor shall provide all transportation, labor, equipment, supervision, materials, and supplies except those listed as Government Furnished Property, for the performance of this contract. As such the Government shall not exercise any supervision or control over the Contractor’s employees.

1.0.1 Description of Services: The Contractor shall provide janitorial services for the Tiller Ranger District

Umpqua National Forest Tiller, OR. The scope of the work includes the year-around weekly, monthly and semiannual janitorial service for approximately 8,635 square feet of office space and restrooms, in two separate buildings on the Tiller Ranger District Compound.

1.0.2 Place of Performance: (Attachment 5)

Umpqua National Forest Tiller Ranger District 27812 Tiller-Trail Hwy Tiller, Oregon 97484 Attn: Amy Rusk, p: 541-825-3131, amy.rusk@usda.gov

1.0.3 Period of Performance:

Base Period: Estimated May 1, 2026 thru April 30, 2026 Option Period One: May 1, 2026 thru April 30, 2027 Option Period Two: May 1, 2027 thru April 30, 2028 Option Period Three: May 1, 2028 thru April 30, 2029 Option Period Four: May 1, 2029 thru April 30, 2030

1.0.4 Government Regular Working Hours: The Government’s regular working hours are Monday through Friday from 0800-1730 except federal observed holidays.

1.0.5 Contractor Hours of Performance: Janitorial services shall be provided two days a week (Wednesday, and weekend) for the Main Office Building, and monthly for Riverside Retreat. Semiannual services of window washing, carpet cleaning, and floor strip and wax shall be scheduled for both buildings. Monthly and semiannual service dates shall be approved by COR. All services shall be provided outside government regular working hours, except while background investigations are in progress. During the background investigation, Contractor personnel shall perform janitorial services during government business hours.

Arrangements shall be made with CO/COR for days and times to meet this requirement.

1.0.6 A listing of Federal Holidays and dates can be found at https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

Federal Observed Holidays:

New Year’s Day MLK Jr.’s Birthday President’s Day Memorial Day

Independence Day Juneteenth Labor Day

Columbus Day Veteran’s Day Thanksgiving Day Christmas Day mailto:amy.rusk@usda.gov https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/ https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/

1.0.7 Service Interruptions: If any services must be interrupted (even temporarily), the Contractor shall notify the CO, and COR at least three working days in advance. If the service is due to an emergency the Contractor shall notify the CO and COR as soon as practicable.

1.0.8 Bio-based Materials: Contractor shall use products made from bio-based materials (e.g., bio-based cleaners, degreasers, and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. The Contractor shall submit a list to the COR within fourteen (14) calendar days after contract award and any changes indicating the name of the manufacturer, brand name, Safety Data Sheets (SDS), and intended use of each product used in the performance of this contract in accordance with 29 CFR 1910.1200. Deliverable 01

1.0.9 Conservation of Utilities: The Contractor shall instruct employees in utility conservation practices. The

Contractor shall be responsible for operating under conditions which preclude the waste of utilities, including but not limited to the following activities: lights shall be used only in areas where and at a time when work is being performed; heating, ventilation, and air conditioning controls shall not be adjusted by the Contractor’s employees;

water faucets and valves shall be turned off after use.

1.0.10 Quality Control Program (QC): The Contractor shall develop and maintain a QC to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor prepares a Quality Control Plan (QCP) by which the Contractor ensures that work complies with the requirements of the contract. A final QCP (versus the sample provided with your Quote response) shall be delivered to the CO within fourteen (14) days from the date of award.

After acceptance of the QCP, the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to the QCP. Deliverable 02. The Contracting Officer may direct modification(s) to the contractor’s QCP to address performance issues.

1.0.11 Contractor Work Plan: The Contractor shall develop and maintain a work plan to ensure services are performed in accordance with this PWS. At a minimum the plan shall include the contractor’s daily work schedule and any planned sub-contracting. The plan shall identify the janitor, by name, and provide contact information. The Final Work Plan (versus the sample prepared for the Solicitation Phase) is submitted to the COR within fourteen (14) days from the date of award. Deliverable 03. The Contracting Officer may direct modification(s) to the contractor’s work plan to address performance issues.

1.0.12 Quality Assurance: The Contractor shall comply with the quality assurance program as defined in the Quality

Assurance Surveillance Plan (QASP) (Attachment 3). It defines how the performance standards will be applied, the frequency of surveillance, and the minimum Acceptable Quality Level(s) (AQL). The QASP should address:

1) A system to ensure that the Contractor’s employees are notified of any deficiencies in their area of responsibility.

2) A plan to monitor and correct customer complaints within 24 hours of expected cleaning/missed cleaning.

3) A plan for immediately forwarding customer complaints that are not the responsibility of the Contractor to the

COR.

4) A part of the QASP will include a stand-alone Checklist that is utilized by the Contractor to check off completed work for each service date. The Checklist is used for the Contractor’s self-inspection and for COR reference. The checklist should include work completed daily, weekly, and monthly, and initialed by janitor upon completion of tasks. The Checklist shall be kept in a central location (like janitor’s closest or locker) that is accessible for viewing. Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.0.13 Beyond Customary Cleaning: Any situation requiring cleaning services beyond those normally encountered in routine cleaning work will be considered “beyond customary cleaning”. Situations requiring this type of cleaning will be referred to the Contracting Officer or COR prior to commencing work. If the Contracting Officer determines that the situation requires extra effort on the part of the Contractor, equitable reimbursement will be provided to the Contractor for the level of effort over and above that normally required, (e.g. fire or flood damage, construction work, etc.). Residue from relocating furniture or litter left from meetings or routine gatherings are not considered beyond customary cleaning.

1.1 Type of Contract: The Government will award a firm fixed price contract.

1.2 Period of Performance: The period of performance shall be for one (1) Base Period of twelve (12) months, and four (4) option periods of twelve (12) Months.

The Periods of Performance read as follows:

Base Period: 1 May 2025 thru 30 April 2026 Option Period One: 1 May 2026 thru 30 April 2027 Option Period Two: 1 May 2027 thru 30 April 2028 Option Period Three: 1 May 2028 thru 30 April 2029 Option Period Four: 1 May 2029 thru 30 April 2030

1.3 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The CO and/or COR shall meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.4 Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions:

ensure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communication with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of deficiencies; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract.

1.5 Contractor Personnel:

1.5.01 Contract Manager: The Contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the Contractor on all contract matters relating to this contract. The Contract Manager or alternate shall be available during the Government's regular working hours and shall be geographically located within commuting distance to perform regularly scheduled inspections during: 1) Government's regular working hours or 2) outside Government working hours when background investigations are complete. The Contractor shall submit the name and contact information of the contract manager in writing to the COR within 14 calendar days of award, if different than name provided at time of Quote, or immediately when changes occur. Deliverable 04.

1.5.02 Quality Control Representative: The Contract Manager shall inspect the work of janitorial personnel, in person, on site.

1.5.03 Janitorial Personnel: The Contractor shall provide personnel to perform services under this contract.

1.5.04 Training or Experience: The Contractor shall ensure bio-hazard cleaning and disposal of bio-hazard materials is performed by qualified and certified personnel, as per OSHA Code of Federal Regulations, 29 CFR 1910.1030 (A thru I and Appendix A).

1.5.05 Conduct of Personnel: The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or if they are found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agents. Contractor employee shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is in the best interests of the Government. Such removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

1.6 Security Requirements: Contractor personnel or any representative of the Contractor entering the Government facilities shall abide by all security regulations. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.7 Background Investigation:

1.7.01 Background investigations are required to comply with Presidential Directive HSPD-12 that requires “for unescorted entry into a federal facility, the individual will have a background investigation on file.” Contractors must have a Tier 2 Background Investigation (BI) initiated. USDA, US Forest Service pays the expense for Tier 2 BIs. As of

7/19/2024.Within seven (7) calendar days of contract award, or a new employee being selected for work on this contract, provide a complete list of the name, address, social security number, date of birth, and work phone of each employee engaged in the performance of this contract. Request spreadsheet to collect data from Contracting Officer. Deliverable 05

1.7.02 Timely response to Background Investigation and complete required training. Contractor should plan time outside janitorial services for personnel to respond to the computerized online questionnaire for background investigation and take online training. Contractor personnel must have their own email address and be capable of responding, by computer, in a timely manner to investigation inquiries. The various training modules cover security and human resources related topics. Finger printing and to collect ID badge (called LincPass) may require contractor staff to travel for these activities. See clause: Background Investigation Requirements for Contractor Personnel.

The contractor shall ensure that all required personnel/employees respond within one week of each prompt for action or information (initial or additional) as part of the HSPD-12 Background Investigation requirement and its associated maintenance. For each member of the Contractor's personnel/ employee(s) to access the Government facility unaccompanied by the Government (i.e. for overnight cleaning), submittal to the mandatory background investigation includes the provision of pertinent information to the Government, fingerprinting, and response to any queries from the Person Model point of contact. Maintenance activities may include but may not be limited to mandatory annual completion of a short information security training exam, materials for which will be available online or provided via email or in hard copy, if requested.

Failure of the Contractor's personnel/ employee(s) to respond within one week of receiving any prompt in the background investigation process may result in the issuance of Cure Notices, requirement of removal of the Contractor's personnel/ employee(s) from the premises, or termination of the contract.

1.7.03 When the premises covered under the contract require or utilize Linc Pass keycards for building entry, the Contractor's personnel/ employees must also travel to a USDA Activation Center to obtain a physical LincPass keycard. Visitation of an Activation Center may not required for any Contractor's personnel employees whose worksite buildings utilize traditional keys or non-Linc Pass keycards.

As required through mandate or policy changes, additional requirements to those listed may be added to the contract. Alerts regarding requirements needing attention are generally sent to the Contractor via email to the address(es) provided during the HSPD-12 Background Investigation application.

1.7.04 USDA Forest Service Requirements for on-boarding and Background check process

All Contractor employees working inside a federal building will be required to complete computer based online training courses. Once the new contractor employee’s information has successfully been entered into the onboarding tracking software, they will be contact by email. The emails will contain links to the websites where the employee can complete the courses. Each course should take 45 to 60 minutes to complete. Contractor employees will need to have access to a computer to complete the trainings online.

Course Name Frequency Method of Training

Length of Training

Completion Date

*Information Security Awareness

Annually AgLearn 60 minutes 1 year since last completion date

Understanding and Interrupting

Unconscious Bias

Annually AgLearn 90 minutes 90 days after assignment in AgLearn

Anti-Harassment Training: Identifying and Preventing Workplace

Harassment

Annually AgLearn 60 minutes 90 days after assignment in AgLearn

USDA Records Management

Annually AgLearn Or Paper-based

60 minutes 60 days after assignment

Section 508 Annually AgLearn 60 minutes 45 days after assignment

* This course needs to be completed within 7 days of receipt of the email notification. The course must be completed first. Failure to complete this course in the time allotted will result in a termination of the onboarding process. Once the course is complete the background check process may start.

1.7.05 Tier 2 Background Investigation Requirements for Awarded Contracts (may not be inclusive of all forms)

• Declaration of Federal Employment (OF306)

• National Background Investigation Services (NBIS) security questionnaire

• Fingerprinting (if you have not already enrolled for a LincPass or completed Field Print).

These actions must be completed within 14 days. Extensions will be granted on a case-by-case basis.

OF306

The OF306 is an encrypted (password-protect) PDF, with instructions, to be sent to the government email provided.

The PDF should have password-protect for viewing, not just editing, otherwise data is just as open as not password-protecting it.

NBIS Security Questionnaire

The Background investigation will be initiated through the following internet browser address: https://myinvestigation.nbis.mil/subjectportal/ A user ID and temporary password are issued through separate emails from the NBIS system.

Fingerprinting

Depending on the location of the Contractor employee the fingerprint location maybe multiple hours driving distance away. Total travel time and finger process may take 4 to 8 hours total.

Fingerprinting will be done in one of these ways.

• Enrollment within USAccess for a credential (LincPass)

Notify PIV Sponsor if you have already been fingerprinted for your credential or if you plan to have an enrollment appointment within the next 14 days.

• Field Print

If this method is used, you are required to schedule an appointment within 7 days.

1.8 Key Control: The Contractor will establish and implement methods to ensure that all keys/ keycards issued by the Government are kept secure in the Contractor's possession are not used by unauthorized persons. No keys/ keycards issued by the Government are to be duplicated. All keys that are provided to the Contractor will require a logged entry, signed signature, and date. It is the Contractor's responsibility to ensure any security access codes are secured in the contractor's possession and not to be used by unauthorized persons.

The Contractor will be required to reimburse the Government for replacement of locks or re-keying as a result of Contractor loss of keys. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system and the total cost will be deducted from the payment due the Contractor.

https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmyinvestigation.nbis.mil%2Fsubjectportal%2F&data=05%7C01%7Cjared.machgan%40usda.gov%7Cd06086c60cf247027fa908dbd665a7e4%7Ced5b36e701ee4ebc867ee03cfa0d4697%7C1%7C0%7C638339504320855284%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MEAUSwCKE%2Bs4%2BseVm3MdoQx0Zb4nzzwR04emhQxN2Lk%3D&reserved=0

The Contractor will report the occurrence of a lost key/ keycard to the COR or CO immediately.

It is the responsibility of the Contractor to prohibit the use of keys/ keycards issued by the Government to any person other than the Contractor's employees. Keys shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. Contractor's employees are prohibited from opening locked areas to permit entrance by other persons (except for other Contractor's employees).

1.9 Safety: The Contractor shall instruct employees in appropriate measures as specified by applicable provisions of the Occupational Safety and Health Act, 1970, PL 91-596 (84 Stat 1590). The Contractor shall provide a copy of the Safety Data Sheet (SDS) for each of the products used to perform services to the CO and COR within ten (10) days from the date of award, to be approved by the CO. Once products are approved for use on site, the Contractor shall furnish a copy of the SDS at each location where products are stored.

1.10 Accidents: Report any accident within 24 hours from occurrence to the COR. Deliverable 06

1.11 Fire Protection and Prevention: All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products which are free of any spontaneous heating capability. Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified nationally recognized testing organization shall be considered as meeting these requirements. The Contractor shall not store combustible supplies including rags, paper, and other like items near possible sources of combustion such as steam pipes, high wattage lamp bulbs, and other like items.

2.0 DEFINITIONS,

2.1 Acceptable Quality Level (AQL). The allowable leeway or variance from a standard before the Government will reject the specific service. An AQL does not say that the Contractor may knowingly offer defective service. It implies that the Government recognizes that defective performance sometimes happens unintentionally. As long as the percent of defective performance does not exceed the AQL, the service will not be rejected by the Government. The Contractor, however, must re-perform the defective service when possible.

2.2 Clean. “Clean” shall be defined as free of dirt, dust, odors, spots, streaks, stains, smudges, film, discoloration, litter, debris, foreign matter, and other residue or evidence of soil. Any maintenance solution or cleaning product residue that is not an air-dry product shall be removed.

2.3 Contracting Officer (CO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer. "Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts. A single Contracting Officer may be responsible for duties in any or all of these areas. In accordance with 48 CFR chapter 1, Administrative Contracting Officer does not-Require that a duty be performed at a particular office or activity; or Restrict in any way a contracting officer in the performance of any duty properly assigned.

2.4 Contractor. The term Contractor as used herein refers to both the prime Contractor and any sub-contractors. The prime Contractor shall ensure that his/her sub-contractors comply with the provisions of the contract. The term in this contract refers to the prime.

2.5 Contracting Officer’s Representative (COR). The Government employee designated by the Contracting Officer to be responsible for monitoring of Contractor performance.

2.6 Disinfect. Cleaning in order to destroy any harmful micro-organisms by application of an approved chemical agent.

2.7 Facility. An establishment, structure, or assembly of equipment designated for a specific function.

2.8 Frequency of Service.

2.8.1 Semiannual. Services performed twice during each 12-month period of the contract. These services are to be conducted in accordance with the specified schedule unless change is scheduled in writing.

2.8.2 Two Times a Week. Services performed twice weekly at intervals of three to four calendar days

2.8.3 Monthly. Services performed at intervals of 28 to 31 calendar days.

2.8.4 Daily. Services to be performed in intervals in accordance with the PWS.

2.9 Moveable Item. Includes chairs and trash receptacles.

2.10 Non-Personal Services. The person rendering services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.11 Performance Requirements Summary (PRS). Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the Contractor meets standards.

2.12 Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor for each item of the Performance Requirements Summary.

2.13 Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

2.14 Quality Control (QC). A method used by the Contractor to control the quality of goods and services provided.

2.15 Random Sampling. A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

2.16 Space. An area to receive custodial services, which may or may not be considered a room by common definition.

Examples of space are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

2.17 Sub-Contractor: One that enters into a contract with a prime Contractor. The Government does not have privy of contract with the sub-contractor.

3.0 CONTRACTOR REQUIREMENTS: SPECIFIC TASKS AND QUALITY PERFORMANCE STANDARDS

3.1 Basic Services: The contractor shall provide cleaning of two buildings (a total of approximately 8,635 square feet). All work performed under this contract shall be accomplished outside of regular business hours.

Buildings Include:

3.2 Main office building - consisting of approximately 7,585 square feet of office space on first floor and basement, six restrooms, public area, and adjacent walkways and kiosk. The “telephone room” and “Furnace room” are excluded from service. Approximately 720 square feet of non-carpeted (tile and linoleum) floor space and 6865 square feet of carpeting.

3.3 Riverside Retreat building (meeting room) – consisting of approximately 900 square feet of carpeting and 150 square feet of linoleum with 1 restroom, on one level.

3.4 Table of Specific Tasks:

TASK 1: JANITORIAL SERVICES - MAIN OFFICE BUILDING

Duties to be performed twice per week (Wednesday and Weekend) (excluding the "telephone room" and “furnace room”)

Task Required Service Minimum Acceptable Quality Level

1.1 Remove Trash

All trash containers shall be checked; when containers are at least half full or have an odor, trash shall be disposed of in outside dumpster. The Contractor shall replace any obviously soiled or torn liners. Trash receptacles shall be returned to their initial location and left clean, free of foreign matter, and free of odors.

Contractor shall not remove contents of recycling bins or boxes.

1.2 Clean Non-carpeted

Floors

All non-carpeted floor surfaces shall be cleaned to ensure they have a uniform, clean appearance free of dirt, debris, stains and streaks.

Moveable items shall be tilted or moved to access the floor underneath those items and shall be returned to their original position after cleaning.

1.3 Vacuum Carpets

All carpeted areas including rugs, shall be vacuumed to ensure a clean, uniform surface. All tears, burns, and raveling shall be brought to the attention of the COR as soon as practicable. Moveable items shall be tilted or moved to access the floor underneath those items and shall be returned to their original position after cleaning.

1.4 Vacuum and Clean

Floor Coverings

Interior floor mats and rugs shall be vacuumed and cleaned. Soil and debris underneath mats shall be removed, and mats returned to their original location.

1.5 Dusting

Dusting shall be performed as needed to eliminate dust, debris, cobwebs, dead insects and stains.

Dusting includes but is not limited to counters, tabletops, desks clear of papers and IT, computer stands, filing cabinets, chairs, fans, shelving, walls, ceilings and light fixtures. A long wand may be used to reach areas above 7’ height.

Surfaces with papers and other items, and IT equipment shall not be cleaned. IT equipment includes phones, fax machines, printers, computers, tablets, and screens.

Contractor shall not remove paperwork from desks or other work areas to dust or clean; if surfaces are not clear then it is not necessary to dust or clean.

1.6 Spot Clean

Spot cleaning shall be performed on a continual basis. Spot cleaning includes but is not limited to removing or cleaning smudges, fingerprints, marks, streaks, spills, cobwebs, dead insects etc. from washable surfaces of all walls, partitions, vents, windowsills, window coverings, doors, door guards, door handles, push-bars, kick-plates, light switches, temperature controls, and fixtures.

All carpeted and non-carpeted areas shall be free of spots and stains in accordance with carpet/flooring manufacturers’ approved methods.

1.7 Clean and Disinfect

Restrooms

All surfaces of sinks, toilets, urinals, dispensers, plumbing fixtures, hand driers, partitions, walls, stall doors, entry doors (including kick plates, handle, ventilation grates, metal guards), and other such surfaces shall be cleaned and disinfected using a germicidal agent.

1.8 Re-stock Restroom

Supplies

Contractor shall stock restroom supplies in dispensers to ensure supplies do not run out before the next scheduled cleaning. Supplies include toilet paper, toilet seat covers, urinal cakes, paper towels, and liquid hand soap.

JANITORIAL SERVICES – MAIN OFFICE BUILDING:

Duties to be performed one day per week.

Required Service Minimum Acceptable Quality

1.9 Clean Glass in

Visitor’s Area

Clean windows and door glass (inside and outside) and display cases, brochure boxes and plexiglass in visitor area at front entrance as needed to remove dirt, smudges, streaks and cobwebs.

1.10 Clean Exterior Sidewalk and Kiosk Area

Sweep or leaf-blow debris from sidewalk along front parking lot, front entrance and kiosk area. Clean door mat and boot brush. Empty trash from trash can and ashtray outside front door.

1.11 Clean Water Bottle

Filling Station

All metal surfaces including drain and exterior surfaces of shall be cleaned, descaled and disinfected.

1.12 De-scale Fixtures De-scaling shall be performed as necessary to keep areas free of water spots, scale buildup, soap scum, rust, odor, and any other deposits.

Duties to be performed monthly.

Required Service Minimum Acceptable Quality Levels

1.13 Clean Exterior Sidewalk, Door Mats and Overhangs

Sweep or Leaf blow sidewalks around Main Office Building to remove dirt, leaves and debris. Clean under low eaves (to 8 feet high) to remove debris and cobwebs. Clean door mats and underneath.

1.14 Clean Kiosk Outside

Front Entrance

Exhibit walls, ceiling, ledges, panels, brochure boxes and fixtures shall be cleaned and brushed off to remove cobwebs, dirt, dead insects, and debris.

Duties to be performed twice per year. Date shall be scheduled with COR.

Required Service Minimum Acceptable Quality Levels

1.15 Strip, Scrub, Seal, and Wax Floors Non- Carpeted Floors

Floors shall be stripped, scrubbed, sealed, and waxed to maintain a uniform glossy appearance. Contractor shall meet the requirements of commercial practices to include the application of a non-skid commercial wax. A uniform glossy appearance is free of scuff marks, heel marks, wax build-up, air bubbles and other stains and discoloration.

1.16 Shampoo Carpets

All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. Moveable items shall be moved to access the floor underneath those items and shall be returned to their original position after cleaning.

1.17 Clean Exterior

Windows

Exterior of all windows except second floor windows of Main Office Building, shall be cleaned. Window frames, casings, sills, and glass shall have a clean, uniform appearance.

TASK 2: JANITORIAL SERVICES – RIVERSIDE RETREAT

Duties to be performed once per month for identified months. Months of service are January, April, June, July, August, September, November

Required Service Minimum Acceptable Quality Levels

2.1 Clean Non-carpeted

Floors

All non-carpeted floor surfaces shall be cleaned to ensure they have a uniform, clean appearance free of dirt, debris, stains and streaks.

Moveable items shall be tilted or moved to access the floor underneath those items and shall be returned to their original position after cleaning.

2.2 Vacuum Carpets

All carpeted areas including rugs, corners, and edges shall be vacuumed to ensure a clean, uniform surface. All tears, burns, and raveling shall be brought to the attention of the COR as soon as practicable. Moveable items shall be tilted or moved to access the floor underneath those items and shall be returned to their original position after cleaning.

2.3 Clean Restroom All surfaces of sink, toilet, dispensers, plumbing fixtures, walls and other surfaces shall be cleaned and disinfected using a germicidal agent.

2.4 Re-Stock Restroom

Supplies

Contractor shall stock restroom supplies in dispensers to ensure supplies.

Supplies include toilet paper, toilet seat covers, paper towels, and liquid hand soap.

JANITORIAL SERVICES – RIVERSIDE RETREAT

Duties to be performed twice per year. Date shall be scheduled with COR.

Required Service Minimum Acceptable Quality Levels

2.5 Strip, Scrub, Seal, and Wax Floors Non- Carpeted Floors

Floors shall be stripped, scrubbed, sealed, and waxed to maintain a uniform glossy appearance. Contractor shall meet the requirements of commercial practices to include the application of a non-skid commercial wax. A uniform glossy appearance is free of scuff marks, heel marks, wax build-up, air bubbles and other stains and discoloration.

2.6 Shampoo Carpets

All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. Moveable items shall be moved to access the floor underneath those items and shall be returned to their original position after cleaning.

2.7 Clean Exterior

Windows

Exterior of all windows shall be cleaned. Window frames, casings, sills, and glass shall have a clean, uniform appearance.

4.0 DELIVERABLES

4.1 Deliverables Schedule

DELIVERABLE

REFERENCE

FREQUENCY

SUBMIT TO

01 – Bio-based

Materials

In accordance with paragraph 1.0.8

Within fourteen (14) calendar days after contract award and any changes.

To the Contracting Officer via the Contracting Officers’ Representative

(COR)

02 - Quality Control

Plan (QCP) paragraph 1.0.10

Within fourteen (14) calendar days after contract award.

To the Contracting Officer via the Contracting Officers’ Representative

03 – Contractor Work

Plan paragraph 1.0.11

Within fourteen (14) calendar days after contract award.

To the Contracting Officer’s Representative (COR) and/or Contracting

Officer.

04– Contract Manager paragraph 1.5.01

Within fourteen (14) calendar days after contract award.

To the Contracting Officer via the Contracting Officers’ Representative

05 – Background

Investigation paragraph 1.7

Within seven (7) calendar days after contract award.

And any changes.

To the Contracting Officer via the Contracting Officers’ Representative (COR)

06 – Reporting

Accidents paragraph 1.10

Report any accident within 24 hours from occurrence.

To the Contracting Officer’s Representative (COR) and/or Contracting

Officer.

5.0 PROPERTY

5.1 Government Furnished Property:

The Government will provide the following item(s) of Government property to the Contractor for use in the performance of this contract:

• Janitor storage areas. Main office has a janitor closet (approximately 5’ x 9’) with sink and storage shelves. Riverside Retreat has a small cabinet in restroom and another cabinet under kitchen sink that may be used for supply storage.

• Dumpster – located outside main office building

• Water and Electrical Power

• Parking

• Keys for access to buildings

• Paper towels - post-consumer fiber content 40-60%, total recovered fiber content 40-100%

• Toilet paper - Post-consumer Fiber content 20-60%, total recovered fiber content 20-100%

• Toilet seat covers - 100% biodegradable and septic safe

• Liquid soap - Bio-based content minimum 64%

• Trash bags - Post-consumer Content 10-100%

• Urinal cakes

5.2 Contractor Furnished Property:

The Contractor shall supply ALL other supplies and equipment (ex. steam cleaner, brooms, buckets, vacuum cleaner, cleaning supplies, etc.) See FAR 52.208-9

PERFORMANCE REQUIREMENT MEASURES: Refer to Table 3.4 for specific tasks.

Performance Objective

Table of Technical

Tasks Performance

Standard Method of

Surveillance Corrective Action

Meet the minimum acceptable quality levels listed for

JANITORIAL

SERVICES – MAIN

OFFICE BUILDING

TASK 1 –

All

95% of requirement satisfied

Random Sampling

Contractor shall complete all work that is not within compliance prior to invoice payment

Meet the minimum acceptable quality levels listed for

JANITORIAL

SERVICES –

RIVERSIDE

RETREAT

TASK 2 –

All

95% of requirement satisfied

Random Sampling

Contractor shall complete all work that is not within compliance prior to invoice payment