Attachment 1 - PWS for SEADC Janitorial Services (Revised).pdf

Performance Work Statement SEADC Janitorial Services

1.0 General Information

1.1 General: This is a non-personal services contract to provide commercial janitorial services to the Southeast

Alaska Discovery Center (SEADC). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.2 Background: SEADC officially opened in 1995. In addition to being a visitors center for the Tongass

National Forest, the Discovery Center is one of 4 Alaska Public Lands Information Centers (APLIC) in the state. The APLIC visitor centers were created to provide information and education about Alaska's public lands. SEADC is managed by the USDA Forest Service and represents all the APLIC partner agencies. In 2022 SEADC hosted approximately 50,000 visitors, with the numbers increasing yearly.

SEADC features 3 primary levels. The Learning Center and Cape Fox Foundation Gift Shop are located on the lower level, the mid-level contains the lobby, theater (occupancy 210 bench seats), 2 business offices, employee breakroom, and public restrooms. The upper level contains 4 exhibit rooms: Temperate Rainforest, Native Traditions, Ecosystems Room, and Resources Room connected by carpeted ramps.

1.3 Purpose: Provide janitorial services to maintain a clean and attractive workplace that presents the facility in its best appearance to enhance public relations and attractiveness of the facility.

1.4 Description of Services: The Contractor shall provide all labor, supplies, supervision, management, tools, materials, equipment, facilities, transportation, and other items and non-personal services necessary to provide janitorial services at SEADC in accordance with (IAW) this Performance Work Statement (PWS), its attachments, and all federal, state, and local laws and regulations.

1.5 Place of Performance: The work shall be performed at the Southeast Alaska Discovery Center (SEADC) located at 50 Main Street, Ketchikan, Alaska. The visitor center is located in downtown Ketchikan. The center is open year-round but operates on a reduced schedule during winter.

1.6 Period of Performance (POP): The period of performance shall be for 1 Base Period of 12-months and 4

Option Periods of 12-months each.

Period POP Start Date POP End Date Base Period Date of Award 30 April 2024 Option Period 1 1 May 2024 30 April 2025 Option Period 2 1 May 2025 30 April 2026 Option Period 3 1 May 2026 30 April 2027 Option Period 4 1 May 2027 30 April 2028

1.7 Contract Type: The Government will award a Firm-Fixed Priced (FFP), Requirements, service contract with up to a 5-year ordering period. Performance shall be made only as authorized by Task Orders issued IAW the Ordering Clause. Subject to any limitations in the Order Limitations Clause or elsewhere in this contract, the Contractor shall furnish to the Government all supplies or services specified in the Schedule and called for by orders issued IAW the Ordering Clause. Note: Task Orders will be issued at the rates specified in the Schedule of Items.

1.8 Government Regular Working Hours: The Government's regular working hours will vary depending on the season. The contractor shall be responsible for conducting business after the hours specified in paragraphs 1.8.1 and 1.8.2, and to at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government installation is not closed due to federal observed holidays (unless specified otherwise), local or national emergencies, administrative closings, or similar government directed closings.

1.8.1 Summer Season (1 May through 30 September): The Government’s regular working hours for the summer season are from 0730 to 1630, 7 days a week, including the following federal holidays: Memorial Day, Juneteenth, Independence Day, and Labor Day.

1.8.2 Winter Season (1 October through 30 April): The Government’s regular working hours for the winter season are Monday through Thursday from 0730 to 1630, Fridays from 0800 to 1900, and one Saturday a month from 1200 to 1500, except observed federal holidays.

1.9 Federal Observed Holidays: When a federal holiday occurs on a Saturday, federal employees are normally granted the previous Friday as the holiday observance. When a federal holiday occurs on a Sunday, federal employees are normally granted the following Monday as the holiday observance. If a holiday falls on a scheduled Contractor workday, the following or proceeding workday will be used to schedule the work to be accomplished. Below is the list of recognized federal holidays:

Federal Holidays

New Year’s Day (January) Labor Day (September) Martin Luther King Jr’s Birthday (January) Columbus Day (October) President’s Day (February) Veteran’s Day (November) Memorial Day (May) Thanksgiving Day (November) Juneteenth Day (June) Christmas Day (December) Independence Day (July)

1.10 Post-Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The CO and/or COR shall meet periodically with the Contractor to review the contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.11 Quality Control Plan (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which the Contractor assures that their work complies with the requirements of the contract. The Contractor’s QCP shall be provided to the CO and COR within 10 business days after contract award. After acceptance of the QCP, the Contractor shall receive the CO’s acceptance in writing of any proposed change to the

QCP.

1.12 Contractor Key Personnel: The following contractor personnel are considered key personnel by the

Government: Contract Manager and Quality Control Representative.

1.12.1 Contract Manager: The Contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the Contractor on all contract matters relating to this contract.

The Contract Manager or alternate shall be available during the Government's regular working hours.

1.12.2 Quality Control Representative: The Contractor shall provide a Quality Control Representative who shall be responsible for the Contractor’s QCP to ensure services are performed IAW the PWS. The Quality Control Representative shall implement and maintain full compliance of the QCP throughout the contract period.

1.13 Government Key Personnel: The following government personnel are considered key personnel:

Contracting Officer and Contracting Officer’s Representative.

1.13.1 Contracting Officer (CO): The CO is the only person with the authority to: enter into, administer, and or terminate contracts; make related determinations and findings on behalf of the government; and legally bind the government. The CO shall ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO shall determine and document the final assessment of the contractor's performance in the government’s past performance tracking system.

1.13.2 Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communication with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of deficiencies;

and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract or any resulting task order.

1.14 Inspection and Acceptance: Inspection and acceptance will be at the location specified in each task order.

The designated Contracting Officer’s Representative (COR) will act as the representative of the Contracting Officer for purposes of inspection and acceptance of services to ensure compliance with the terms, conditions, and specifications of the subject contract. The COR has no authority to make any changes to the terms and conditions of the contract.

1.15 Changes: The government reserves the right to make changes, additions, or deletions to this contract at any time. Changes will only be authorized by a Contracting Officer.

1.16 Invoicing: All contractor invoices shall be submitted via the Invoice Processing Platform (IPP) using contract line item numbers (CLINs). The contractor shall be required to establish account(s), access method(s), log-in(s), and necessary training in order to submit invoices through IPP. Invoices not submitted via IPP shall not be accepted or paid.

1.17 Special Qualifications: The Contractor shall ensure bio-hazard cleaning and disposal of bio-hazard materials be performed by qualified and certified personnel, as per OSHA Code of Federal Regulations, 29 CFR 1910.1030 (a thru i and Appendix A).

1.18 Biobased Materials: Contractor shall utilize products made from bio-based materials (e.g., bio-based cleaners, degreasers, and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces.

See http://www.biopreferred.gov/ for acceptable products. The Contractor shall submit a list indicating the name of the manufacturer, brand name, intended use of each of the products and the Safety Data Sheets (SDS) used in the performance of requirements of the PWS, IAW 29 CFR 1910.1200. SDS shall be provided within 10 days from the date of award for approval by the Contracting Officer (CO) or the Contracting Officer Representative (COR).

1.19 Conservation of Utilities: The contractor shall instruct employees in utility conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include but are not limited to the following: lights shall be used only in areas where and at a time when work is actually being performed; heating, ventilation and air conditioning (HVAC) controls shall not be adjusted by Contractor employees; and water faucets and valves shall be turned off after each use.

2.0 Contractor Requirements

2.1 General: The SEADC is open year around with peak visitation between May 1st and September 30th and limited services in April and October. Services will be required throughout the year at varying levels. The level of effort required by the contractor, task(s), quantity, frequency, and period of performance shall be specified on each task order.

2.1.1 Summer Season (1 May through 30 September): During the summer season, the contractor shall provide cleaning services 7 days a week, including the following federal holidays: Memorial Day, Juneteenth, Independence Day, and Labor Day. Services shall be provided after the Government regular working hours.

2.1.2 Winter Season (1 October through 30 April): During the winter season, the contractor shall provide cleaning services once a week. Services shall be provided after the Government regular working hours.

The contractor shall coordinate with the COR the day of the week chosen to perform the cleaning.

2.2 Facility Information: The SEADC covers approximately 21,407 square feet of public space including:

exhibit, conference, and information areas; public restrooms; staff breakroom, office space, and restrooms for SEADC staff. There is approximately 20,000 square feet of floor carpet surface. The SEADC floor covering is either carpet, hardwood flooring, ceramic tile, or vinyl linoleum.

2.2.1 Upper Level – Exhibits: There are 7 upholstered Stickley chairs in the exhibit spaces. The flooring is carpet or wood planking. There are 4 glass display cases in the Native Traditions exhibit, 7 glass display cases in the Ecosystems exhibit, and 1 glass display case in the Resources exhibit. The Ecosystems room also hosts a spotting scope.

2.2.2 Mid-Level - Theater, Public Restrooms, Offices, and Staff Breakroom: There are 2 public restrooms, one for women and one for men. The women’s restroom has 6 stalls, 5 sinks, 1 mirror and a baby changing table. The men’s restroom has 3 stalls, 4 urinals, 4 sinks, 1 mirror and a baby changing table. Both public restrooms have ceramic tile floors, granite counter tops and painted walls. There are 2 drinking fountains, one with a water bottle fill station near these public restrooms. The theatre has upholstered bench seating and carpeted flooring. The staff breakroom has a kitchenette with 1 sink, 1 microwave, 1 refrigerator, table seating and counter area. The 2 office spaces are secured areas, with carpeted flooring.

2.2.3 Lower Level - Gift Shop, Learning Center, and Employee Restrooms: There are 2 restrooms that are not available to the public, one for women and one for men. The women’s restroom is equipped with 1 toilet, 1 sink and 1 mirror. The men’s restroom is equipped with 1 toilet, 1 urinal, 1 sink and 1 mirror. The learning center including the adjacent hallway is equipped with 1 kitchenette sink and 1 bottle filling station with drinking fountain. The hallway and learning center are carpeted flooring. The learning center has upholstered window seating and upholstered office chairs. The room has multiple folding tables, 1 round table with 2 upholstered side chairs, 2 display shelving units with glass doors, and 2 open display shelving units. The conference room and gift shop on the lower level contains upholstered bench and window seats.

2.4 Technical Requirements/Tasks

2.4.1 Task 1 – Basic Janitorial Services: The duties on this task shall be performed as defined by each task order. Services are required daily (7 days a week) during the summer season and once a week during the winter season.

Duties Description 1 Clean Drinking

Fountains Clean all polished metal surfaces and exterior surfaces of fountain.

2 Remove Trash All trash containers shall be emptied, and trash disposed of in the external dumpster located behind the SEADC building. The Contractor will ensure that no spillage of fluid or trash remain behind. Boxes, cans, and paper placed near trash receptacles and marked “TRASH” shall be removed. Trash receptacles shall be left clean with appropriately sized liners replaced, and returned to their initial location. The Contractor shall provide appropriately sized liners for trash receptacles.

3 Clean Floor Surfaces Clean all non-carpeted floor surfaces, to include: stairways, landings, risers, riser entrances, vestibules, lobbies, and all walking surfaces by a combination of sweeping, dust mopping, damp mopping, and vacuum.

Moveable items (i.e., chairs, trash receptacles and any easily movable item of 50 pounds or less) shall be tilted or moved to access the floor surface to sweep, dust mop, damp mop or vacuum underneath those items. Moved items shall be returned to their original position after cleaning. Baseboards, corners, and wall/floor edges shall also be clean.

4 Vacuum Cleaning of Carpeted Areas

Carpeted areas, to include area and throw rugs, shall be free of all visible dirt, debris, dust, litter, and any other foreign matter. Remove all spots and stains with a carpet manufacturer’s approved method. Stains and spots shall be removed during each service. All tears, burns, and raveling shall be brought to the attention of the COR.

5 Spot Clean Floors/Carpets

Spot clean floor surfaces to remove spots as big as 1 square foot or less. Spot removal shall be included during normal service schedule.

6 Clean Interior Glass/Mirrors

Clean all interior glass, including windows, glass in doors, partitions, walls, display cases, directory boards with an edge lower than 7 feet from floor.

7 General Dusting All horizontal surfaces up to 7 feet height must be dusted or cleaned to eliminate dust collection.

8 Clean Floor Mounted Signs

All bases of floor mounted signs shall be cleaned and dusted.

9 Disinfect Metal Handrails, Door Push Panels and Spotting Scope

All polished metal shall be disinfected.

2.4.2 Task 2 – Basic Janitorial Services-Restrooms: The duties on this task shall be performed as defined by each task order. Services are required daily (7 days a week) during the summer season and once a week during the winter season.

1 Clean and Disinfect Clean and disinfect all surfaces of mirrors, sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, benches, partitions, doors, walls, stall doors, entry doors (including kick plates, handle, ventilation grates, metal guards), and other such surfaces. All surfaces shall be cleaned and disinfected using germicidal agent. Mirrors shall be clean and have no streaks or other removable matter. Vents (within 7 feet of the floor) shall be clean.

Walls and grout shall be free of all film, spots, and detergent buildup.

2 De-Scale Toilets/Urinals/Sinks

De-scaling shall be performed to keep areas free of spots, water spots, scale buildup, soap scum, rust, odor, and any other deposits.

3 Clean Floor Surfaces Clean all floor surfaces. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue or any evidence of soil, stain, film or standing water. Moveable items (i.e., chairs, trash receptacles and any easily movable item of 50 pounds or less) shall be tilted or moved to access the floor surface to sweep and damp mop underneath those items. Moved items shall be returned to their original position after cleaning. Baseboards, corners, and wall/floor edges shall also be clean.

4 Remove Trash All trash containers shall be emptied, and trash disposed of in the external dumpster located behind the SEADC building. The Contractor will ensure that no spillage of fluid or trash remain behind. Boxes, cans, and paper placed near trash receptacles and marked “TRASH” shall be removed. Trash receptacles shall be left clean with appropriately sized liners replaced, and returned to their initial location. The Contractor shall provide appropriately sized liners for trash receptacles.

5 Stock Restroom Supplies

Contractor shall ensure restroom supplies are sufficiently stocked in dispensers to ensure supplies do not run out before the next scheduled cleaning, including: full wall mounted liquid soap dispensers and toilet paper dispensers. Toilet paper dispensers shall always be stocked with

3 rolls with at least 75% of toilet paper remaining. The remaining bottom toilet paper roll shall be restocked when less than 10% of the roll remains.

2.4.3 Task 3 – Semi-Annual Windows and Doors Deep Cleaning: The duties on this task shall be performed as defined by each task order. Services are required twice a year, generally in April and September. Schedule with the COR 72 hours prior to services.

1 Deep Clean Interior and Exterior Windows and Doors

Clean all interior and exterior windows and doors, including glass surfaces, frames, casings, and sills.

2.4.4 Task 4 – Annual Deep Cleaning: The duties on this task shall be performed as defined by each task order. Services are required once a year, generally in April. Schedule with the COR 72 hours prior to services.

1 Clean Doors and Door

Windows Clean All door windows (interior and exterior).

2 Dust and Spot Clean Dust and spot clean all exhibit walls and picture frames; remove cobwebs; dust windowsills, window ledges, thermostats, fire extinguisher boxes, baseboards, molding, wainscoting, heater registers, wooden benches, and any other horizontal surfaces throughout the building, furniture, information desks and sales areas.

3 Clean/Shampoo Carpets and Upholstered Furniture

All carpet flooring and upholstered furniture shall be cleaned in accordance with industry customary commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the area shall be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items.

4 Strip, Scrub, Seal and Wax Floor

Strip, scrub, seal, and wax floors, as necessary, to maintain a uniform glossy appearance free from dirt, debris, dust, scuff marks, discoloration, and other foreign matter. Contractor shall meet the requirements of commercial practices to include the application of a non-skid commercial wax. Baseboards, corners, and wall/floor edges shall be clean. All solutions shall be removed from baseboards, furniture, trash receptacles, etc.

5 Return Movable Items to Its Original Position

Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location.

6 Clean and Disinfect Metal Handrails Door Push Panels

All polished metal shall be cleaned and disinfected.

2.4.5 Task 5 – Emergency Cleaning (Service Calls): The contractor shall perform emergency cleaning in any building area or room covered under this contract. The services required under this task include, but are not limited to, the cleanup of vomit or any other body fluids/functions, water damage from leaking pipes, and fire damage.

The COR will initiate the service call and the contractor shall respond within 2 hours of receiving notification that there is a need for emergency cleaning. The contractor shall report to the work location, survey the area, and provide to the COR the estimated time and cost of the emergency cleaning. The contractor shall commence work after receiving approval from the CO. Each emergency cleaning shall be billed as a separate line item with each months invoice if applicable.

3.0 Deliverables Schedule

3.1 The contractor shall submit an electronic copy of all deliverables to the CO and COR in PDF format and phrased in layperson language.

Deliverable Objective Frequency 1 Biobased

Products Under Service Contracts Report

Report to SAM.gov, with a copy to the CO, on the product types and dollar value of any USDA-designated biobased products purchased by the contractor IAW FAR clause 52.223-2.

No later than October 31 of each year.

2 Quality Control Plan (QCP)

Provide a QCP detailing the procedures to be implemented to identify, prevent, and ensure non-recurrence of defective services.

No later than 10 business days after contract award. An updated copy shall be provided to the CO and COR as changes occur.

3 List of Contractor Personnel

Provide a list of all contractor personnel, including subcontractors, assigned to this contract and their point of contacts.

Identify all personnel requiring routine physical access to federal controlled facilities.

No later than 5 business days after contract award. An updated copy shall be provided to the CO and COR as changes occur.

4 Invoices Invoices shall be submitted via IPP. No later than 10 business days after work performance.

4.0 Travel

4.1 The Contractor shall be responsible for all travel to and from the work site location.

5.0 Security and Safety Requirements

5.1 Security: Contractor personnel or any representative of the contractor entering Government facilities shall abide by all security regulations. At the close of each work period, government facilities, equipment, and materials shall be secured.

5.2 Identification of Contractor Employees: All contract personnel working in situations where their contractor status is not obvious to third parties are required to identify themselves by wearing clearly written and visible nametags at all times, as such to avoid creating an impression in the minds of members of the public that they are Government officials.

5.3 Conduct of Personnel: The Contracting Officer may require the contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employee shall be subject to dismissal from the premises upon determination by the contracting officer that such action is in the best interests of the government. Such removal from the job site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

5.4 Key Control: If the contractor is provided with key fobs programed with door access codes (to allow access to buildings) and/or keys for storage, dumpster, rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The contractor shall not remove the keys from the premises nor are these keys to be duplicated. All keys that are provided to the contractor will require a logged entry with signature and date. Keys shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. All keys lost by Contractor’s personnel shall be reported to the COR immediately and shall be replaced at the Contractor’s expense.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock(s); however, the Government, at its option, may replace the affected lock(s) or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of rekeying or the replacement of the lock(s) shall be deducted from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total costs deducted from the monthly payment due to the Contractor.

5.5 Safety: The Contractor shall instruct employees in appropriate measures as specified by the applicable provisions of the Occupational Safety and Health Act, 1970, PL 91-596 (84 Stat 1590). The Contractor’s employees shall not place mops, brooms, machines or other equipment in traffic lanes or other locations in such manner as to create safety hazards.

When the cleaning of public traffic areas (lobbies, halls, or corridors) results in the temporary hazard of wet or slippery floor surfaces, parallel wet mopping or cleaning procedures shall be accomplished so that at no time will it be necessary for personnel to cross a wet surface to gain access to other parts of the area.

Whenever this is possible, the Contractor shall use adequate warning signs or devices to warn the public of the hazard.

5.6 Safety Data Sheet (SDS): The Contractor shall provide a copy of the SDS for each of the products used to perform services to the CO and COR 10 days from the date of award, to be approved by the CO. Once products are approved for use, the Contractor shall provide each facility manager a copy of the SDS that will be located where products are stored prior to start of full contract performance.

5.7 Fire Protection and Prevention: All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products, which are free of any spontaneous heating capability. Listings of these products as free of this capability by the Underwriters’ Laboratory Inc.

or other qualified nationally recognized testing organization, shall be considered as meeting these requirements.

The Contractor shall not store combustible supplies, including rags, paper, and other like items near possible sources of combustion such as, steam pipes, high wattage lamp bulbs, and other like items.

However, dust rags may be stored in airtight metal containers at floor level. Rags, mops, brushes, wax, and other cleaning tools which contain a residue of animal, vegetable or mineral oils which are subject to spontaneous combustion shall be disposed of, processed by daily laundering, or removed off-site.

6.0 Performance Requirement Measures

6.1 The government expects the contractor to work at an acceptable performance level throughout the life of the contract, and the contractor’s performance shall be given significant consideration when evaluating recommendations for future government contracts and/or awards.

6.2 Acceptable Performance: Acceptable performance is achieved if 100% of the requirement is successfully satisfied. The Contractor’s acceptable performance will be rated in COR reports and in the Contractor Performance Assessment Reporting System (CPARS) as Satisfactory, Very Good, or Exceptional.

6.3 Unacceptable Performance: Unacceptable performance is achieved if less than 100% of the requirement is satisfied (e.g., work specified by contract is incomplete or work is not IAW the PWS, task order, and manufacturer’s specifications). If the performance is deemed unacceptable for any objective (required task), the COR will determine the possible cause of this unacceptable performance. Unacceptable performance caused by actions of the Contractor shall be reported to the Contractor’s on-site representative and request its signature on documentation acknowledging notification. Unacceptable performance caused by actions of the Government shall not be held against the Contractor. If the Contractor disputes the results of surveillance, the COR must refer the Contractor to the CO for resolution.

The Contractor’s unacceptable performance will be rated in COR reports and in CPARS as Marginal or Unsatisfactory.

6.4 Performance Requirements Summary:

Task Performance Objective

Performance Standard

Method of Surveillance

Remedy

Task 1:

Basic Janitorial Services

The contractor shall provide cleaning and disinfecting services.

All work shall be performed IAW this PWS (Paragraph 2.4.1), the terms of each task order, and all federal, state, and local laws and regulations.

95% of the requirement satisfied and/or no more than 2 valid customer complaints per month.

Random Sampling, Periodic Surveillance, and/or Validated Customer Complaints.

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

Task 2:

Basic Janitorial Services - Restrooms

The contractor shall provide restrooms cleaning and disinfecting services.

All work shall be performed IAW this PWS (Paragraph 2.4.2), the terms of each task order, and all federal, state, and local laws and regulations.

95% of the requirement satisfied and/or no more than 2 valid customer complaints per month.

Random Sampling, Periodic Surveillance, and/or Validated Customer Complaints.

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

Task 3:

Semi- Annual Windows and Doors Deep Cleaning

The contractor shall provide semi-annual interior and exterior window cleaning services. All work shall be performed IAW this PWS (Paragraph 2.4.3), the terms of each task order, and all federal, state, and local laws and regulations.

95% of the requirement satisfied.

100% Inspection.

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

Task 4:

Annual Deep Cleaning

The contractor shall provide annual interior and exterior deep cleaning services. All work shall be performed IAW this PWS (Paragraph 2.4.4), the terms of each task order, and all federal, state, and local laws and regulations.

95% of the requirement satisfied.

100% Inspection.

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

Task 5:

Emergency Cleaning (Service Calls)

The contractor shall provide emergency cleaning services. All work shall be performed IAW this PWS (Paragraph 2.4.5), the terms of each task

95% of the requirement satisfied.

100% Inspection.

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful order, and all federal, state, and local laws and regulations.

completion and acceptance.

6.5 Customer Complaints: Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing and give the Contractor additional time to correct the defect. Should the Contractor disagree with the complaint after investigation of the site, the Contractor shall notify the COR. The COR will review the matter to re-examine the validity of the complaint. The COR will re-inspect the services for compliance prior to acceptance.

7.0 Government Furnished Property (GFP)

7.1 The Government shall furnish the following items of government property to the Contractor for use in the performance of this contract. All GFP shall be used and maintained by the Contractor during the performance of this contract.

Description Quantity Location 1 Dumpster for Trash Disposal 1 SEADC 2 Set of Keys to Access Building, Storage

Closet, and Dispensers

1 SEADC

3 Storage Closet 1 SEADC 4 Water As needed following conservation of utilities practices.

SEADC

5 Electric Power As needed following conservation of utilities practices.

SEADC

8.0 Contractor Furnished Property

8.1 The Contractor shall furnish all supplies, tools, materials, and equipment (ex. steam cleaner, vacuum cleaner, cleaning supplies, etc.) necessary to satisfactorily meet or exceed the performance standards of this contract.

9.0 Definitions

9.1 Acceptable Quality Level: The allowable leeway or variance from a standard before the government will reject the specific service. An AQL does not say that the contractor may knowingly offer defective service.

It implies that the government recognizes that defective performance sometimes happens unintentionally.

As long as the percent of defective performance does not exceed the AQL, the service will not be rejected by the government. The contractor, however, must re-perform the defective service when possible.

9.2 Business Day: Refers to any day in which government normal business operations are conducted. For this contract, a business day will be in accordance with PWS Paragraph 1.8, Government Regular Working Hours.

9.3 Calendar Day: Refers to the period of elapse time, using Coordinated Universal Time or local time that begins at midnight and ends 24 hours later at the next midnight.

9.4 Clean: This term shall be defined as free of dirt, odors, dust, spots, streaks, stains, smudges, litter, debris, and other residue. Remove any floor maintenance solutions or cleaning product residue that may have splashed or is not an air-dry product. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items.

9.5 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

"Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts.

"Termination Contracting Officer (TCO)" refers to a Contracting Officer who is settling terminated contracts.

A single Contracting Officer may be responsible for duties in any or all of these areas.

9.6 Contracting Officer’s Representative (COR): An individual, including a Contracting Officer’s Technical

Representative (COTR), designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

9.7 Contractor: The term Contractor as used herein refers to both the prime Contractor and any sub-contractors. The prime Contractor shall ensure that his/her sub-contractors comply with the provisions of the contract. The term in this contract refers to the prime.

9.8 Defective Service: A service output that does not meet the standard of performance associated with the

Performance Work Statement.

9.9 Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

9.10 Disinfect: Cleaning in order to destroy any harmful micro-organisms by application of an approved chemical agent.

9.11 Facility: An establishment, structure, or assembly of equipment designated for a specific function;

something designed, built, installed, etc., to serve a specific function affording a convenience or service.

9.12 Frequency of Service: For the purpose of this contract, the frequency of services shall be defined as stated below:

9.12.1 Annual: Services to be performed once in a 12-month period during the term of the contract or as specified in each task order.

9.12.2 Semi-Annual: Services to be performed twice in a 12-month period (usually every 6 months) during the term of the contract or as specified in each task order.

9.12.3 Quarterly: Services to be performed 4 times in a 12-month period (usually every 4 months) during the term of the contract or as specified in each task order.

9.12.4 Monthly: Services to be performed once a month during the term of the contract or as specified in each task order.

9.12.5 Weekly: Services to be performed once a week during the term of the contract or as specified in each task order.

9.12.6 Bi-Weekly: Services to be performed twice a week during the term of the contract or as specified in each task order.

9.12.7 Daily: Services to be performed once a day during the term of the contract or as specified in each task order.

9.13 Government-Furnished Property (GFP): Property in the possession of, or directly acquired by, the

Government and subsequently furnished to the Contractor for performance of a contract.

9.14 Government Property: All property owned or leased by the Government. Government property includes both government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

9.15 Inspection: Examining and testing supplies or services (including, when appropriate, raw materials, components, and intermediates assemblies) to determine whether they conform to contract requirements.

9.16 Non-Personal Services Contract: A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

9.17 Performance Objectives: Describe the work that is to take place.

9.18 Performance Requirements Summary (PRS): Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the Contractor meets standards.

9.19 Performance Standard: Describe the desired results that are to be achieved. A measure of comparison;

an acceptability criterion; a benchmark or yardstick against which a service will be measured.

9.20 Quality Assurance (QA): A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

9.21 Quality Assurance Surveillance Plan (QASP): An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor for each item of the Performance Requirements Summary.

9.22 Quality Control (QC): A method used by the Contractor to control the quality of goods and services provided.

9.23 Random Sampling: A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

9.24 Serviceable Condition: Refers to items that are usable; ready for use; in proper operating condition;

durable; clean and in good condition; usable for its intended purpose.

9.25 Space: An area to receive janitorial services, which may or may not be considered to be a room by common definition. Examples of space are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

9.26 Sub-Contractor: One that enters into a contract with a prime Contractor. The Government does not have privy of contract with the sub-contractor.

9.27 Waste Containers: Trash receptacles such as wastebaskets, trashcans, wastepaper baskets, ashtrays, or any container holding trash, paper, or refuse of any type.