PWS NAL Janitorial Services 2-3-26.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

JANITORIAL SUPPORT SERVICES

AT THE

National Agricultural Library 10301 Baltimore Ave Beltsville, MD 20705

February 3, 2026

Page 1 | 1

TABLE OF CONTENTS

Table of Contents

1. BACKGROUND

The National Agricultural Library (NAL) is one of four national libraries of the United States and one of the world's largest libraries devoted to agriculture and its related sciences. It is in Beltsville Maryland and houses a collection of more than 3.5 million items, approximately 80 employees, and is visited by approximately 10,000 people each year. It is open to the public from 8:30 a.m. to 4:30 p.m. Monday through Friday.

2. GENERAL SCOPE OF WORK

The Contractor shall provide all supervision, labor, supplies, materials, equipment (including vehicles), and employee training as necessary to ensure custodial (basic cleaning, restroom cleaning, refuse removal) services are performed. Performance shall be in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance at all times, at frequencies determined by the contractor. All work shall be in accordance with commercial standards, requirements of this PWS, and all federal, state, and local laws.

Performance will be based on the government’s evaluation of results, not the frequency or method of performance. The evaluation of results will be based on customer satisfaction, inspections, best trade practices, etc. Final results will be the determining factor for the success or failure of this contract.

3. FUTURE OCCUPANCY LEVELS

The maximum number of occupants to the building could increase to 350 within the next few years. There is also a potential increase from that number to 500. In the event the occupant levels increase to these numbers, the contractor shall have the option to restructure their price points as such to reflect the level of effort to maintain the cleaning schedules listed in section 10 of this PWS.

4. THE CONTRACTOR SHALL MAINTAIN THE FOLLOWING:

The NAL facility consists of approximately 315,000 SF of area, 185,700 SF of which (including 35 restrooms) will be maintained under this contract.

5. PLACE OF PERFORMANCE

The NAL is located at 10301 Baltimore Ave, Beltsville MD.

6. SERVICE WORK AND HOURS OF OPERATION

Services will be performed between the hours of 8:00 a.m. and 6:30 p.m., Monday through Friday, excluding federal holidays. Adjustments to those hours must be approved by the COR and Contracting Officer.

7. FEDERALLY OBSERVED HOLIDAYS AND BUILDING CLOSURES

Fourth of July

The NAL building is closed on the days depicted above and any other day(s) declared by the President as a federal holiday. If the Contractor elects to work on a federal holiday, services shall be rendered to the government with no additional compensation. When administrative leave is granted to Government employees as a result of inclement weather, potentially hazardous conditions or any other special circumstances the Contractor personnel shall be dismissed without loss.

8. QUALITY CONTROL

The Contractor shall perform the requirements of the PWS in accordance with a Quality Assurance Surveillance Plan (QASP) that identifies how the Performance Work Statement and standards in the Services Summary will be maintained.

9. QUALITY ASSURANCE

9.1 An NAL representative will monitor the quality of the services provided in accordance with the Quality Assurance Surveillance Plan (QASP). Work will be inspected using Exhibits 2 and 4 of the QASP. Deductions will be made for work not meeting the standard in accordance with the QASP. If work does not meet the standards the first recourse is to have the work re-performed by the contractor. If the contractor is unable to re-perform the work, additional work for the same amount will be performed or other considerations will be requested and agreed to between the contracting officer and contractor with COR input.

9.2 Deductions will be based on performance deficiencies for which the Contractor did not or could not take the appropriate corrective action and are identified in the Services Summary. The preference is to have the contractor re-perform the QASP identifies the Acceptable Quality Level (AQL) for each functional area of work.

10. PERFORMANCE REQUIRMENTS (TASKS)

Prior to the start of work under this contract, the contractor shall submit a cleaning frequency schedule to the COR and the Contracting Officer. This schedule identifies cleaning frequencies for the requirements listed below.

10.1 Trash Collection, Recycling and Removal

10.1.1 Empty and return all trash receptacles to their original location in common areas, hallways, lobby areas, office areas, bathroom facilities, storage areas, on the grounds near bathrooms and throughout the NAL building. This includes removing empty boxes, cans, and paper that is either marked as “Trash” or known to be trash. If additional refuse pick-ups are required, the contractor will be notified by the COR. Trash receptacles in the restrooms and lobby areas shall be emptied throughout the day as needed to ensure trash does not overflow. Other trash receptacles shall be emptied at least once a day.

10.1.2 Ensure all receptacle containers are clean and have a trash receptacle liner. Soiled or torn trash receptacle liners shall be replaced with new liners.

10.1.3 Dispose of all boxes or anything marked "TRASH" found in the building.

10.1.4 Trash will not be left in the building overnight. The lids shall be kept closed on trash collection containers. In the event trash becomes scattered on grounds because of open lids or spillage, the contractor shall clean the area.

10.1.5 Pick up all litter found inside and outside the building. Outside is defined as clearing the main entrance stone walkway, employee entrance walkways, loading dock entrance walkways, & exterior trash cans into the trash compactor. Pick up any trash that may fall onto the facility or grounds during removal of such collected trash. Trash shall be deposited in the exterior trash collection point. To maintain a clean, neat appearance ensure NAL grounds are free of litter daily.

10.1.6 Monitor cans designated for recycling materials to prevent overflow of paper and cardboard paper. Recyclables shall be deposited into designated recycling storage bins and designated dumpsters for cardboard. Procedures for removal will be addressed by the COR at the post-award conference.

10.1.7 Empty outside cigarette receptacles to ensure the area has a neat orderly appearance. Cigarette receptacles shall be emptied with debris daily.

10.2 Non-Carpet Floor Maintenance

10.2.1 Clean all non-carpet floors and keep them free of any dirt, litter, grime to ensure a clean appearance; non-carpeted areas, shall be swept, dust mopped, damp mopped to ensure they are free from dirt, debris, dust, scuff marks, heel marks and any other foreign matter. All accessible areas shall be mopped. After being mopped the floor shall have a uniform appearance with no streaks, swirl marks detergent residue or any evidence of soil, stains, film debris, or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc. or mop strands remaining in the area. Baseboards, corners, walls, and floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc.

10.2.2 Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper placement.

10.2.3 Mop, all non-carpeted floors. If after one (1) hour floors which are found to be wet, sticky, or have a visual spill, will need to be re-mopped. Use floor signs to alert building occupants of any slippery and/or wet surfaces. Mopping will be done on a weekly basis.

10.2.4 Take precautions and post signs alerting building occupants of wet and/or slippery floor condition during inclement weather, as well as during cleaning operations. Signs shall be posted where easily visible to minimize accidents.

10.2.5 Buff all non-carpeted floors throughout the facility to ensure they display a high gloss shine. This includes stripping and waxing for all floors except 6 through 13 (floors 6 through 13 will be buffed without stripping or waxing). Submit a buffing schedule to the COR one (1) work week in advance prior to any buffing being performed in the facility. Buffing shall be performed in accordance with the COR and the contractor agreed to schedule.

10.2.6 Ensure that when furniture or equipment must be moved, no chairs, wastepaper baskets, or other similar items are stacked on desks, tables, windowsills, laboratory benches, or other stationary equipment. Upon completion of work, all furniture and equipment shall be returned to its original position.

10.2.7 Additional floor requirements:

10.2.7.1 Terrazzo, tile, and wood floor areas located in facilities including corners, radiators, and doors, under furniture, etc. must be kept clean and free of debris. No heel or wheel marks, dust or water streaks should be visible, and the floor shall not appear dingy or cloudy. Floors shall be cleaned and finished to display a high glossy shine but shall be maintained to provide safe anti-slip walking conditions.

10.2.7.2 The floors shall be cleaned in such a manner so that no dust is raised. Debris shall be deposited in the receptacle(s) provided for this purpose.

10.2.7.3 Special attention should be given to floors around urinals and commodes for the elimination of odors and stains and to provide a uniformly clean appearance.

9.2.7.4. For security reasons, the following areas must be cleaned between the hours of 8:00 a.m. and 4:00 p.m.:

1. NAL thirteenth floor cage

2. NAL twelfth floor cage

3. NAL fifth floor Special Collections area.

9.2.7.5. The contractor shall develop a written procedure for cleaning vinyl asbestos flooring, with asbestos-containing mastic, within the NAL building in accordance with the applicable federal state and local regulations and submit those procedures to the COR for review and approval. https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=INTERPRETATIONS&p_id=22812 https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=INTERPRETATIONS&p_id=22812

9.2.7.6. The contractor shall provide annual training for every employee and supervisor on asbestos awareness, vinyl asbestos flooring cleaning and finishing, and cleaning and finishing equipment use. Records of annual employee training and a comprehensive list of all equipment and cleaning and finishing supplies to be used within the NAL shall be provided to the COR for review and approval.

10.3 Carpeted Floor Maintenance

10.3.1 Vacuum all carpeted areas including mats throughout the facility to ensure they are free of any accumulated dirt and debris. This includes but is not limited to sand, grit, soil, dust, cigarette ashes, and other types of non-adhesives.

10.3.2 All vacuuming shall be done during normal working hours.

10.3.3 Clean with government approved biodegradable cleaning agents. Any carpeted area that still displays a spill, soiled, stained appearance after two (2) hours will be re- accomplished to ensure no carpeted area is left discolored or showing excessive wetness.

10.3.4 There shall be no spots, smears, stains, dirt streaks, spillage, or crusted material.

10.3.5 Notify COR by the end of the workday if unable to remove spots or stains. That includes rips, tears or other carpet defects.

10.3.6 Assure that there shall be no evidence of frizzing caused by harsh rubbing or brushing of carpet fibers.

10.3.7 Assure that debris is deposited in receptacles provided for this purpose.

10.3.8 Use of HEPA vacuums is mandatory for all vacuuming tasks. Vacuums shall be leakproof to the filter and equipped with HEPA filters. Filters on vacuums shall conform to ASSE Z9.2 and UL 586. The contractor shall submit all the equipment proposed to be used to the COR for review and approval before initial use.

10.3.9 All carpeted areas will be shampooed/steam cleaned once a year. The contractor shall notify the COR two weeks before work begins on carpets.

10.4 Restroom Maintenance

10.4.1 Restroom maintenance is required daily and as specified the Contractor shall:

10.4.1.1 Thoroughly clean all restrooms at least once a day and provide additional cleaning as necessary during peak seasons, high visitations, and special events. Clean all restroom toilets, sinks, urinals, mirrors, stall doors, plumbing fixtures, mop floors, trash receptacles, soap dispensers, paper towel dispensers, and sanitary dispensers to ensure they are free of foul odors, have a fresh, clean odor and a sanitized appearance that is free of any unsightly trash, dirt, grime, debris, scale deposits, excess water, or foreign matter. This includes: all wall surfaces, partitions, window frames, sills, floor drains, and shelving areas. Urinal traps shall be free of foul odors. If dispensers are found defective, notify the COR prior to the end of the workday with the location and type of dispenser.

10.4.1.2 Descaling of sinks, plumbing fixtures, toilets, and urinals shall be performed as required to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

10.4.1.3 Periodically the contractor may be required to plunge a toilet and clean up spills that happen throughout the normal duty day. If the toilet is beyond plunging or normal janitorial duties the contractor shall notify the COR for building maintenance to repair.

10.4.1.4 Replenish restroom supplies such as paper towels, toilet paper, hand soap, seat cover sheets, where required. Restroom supplies shall be always available to the user.

10.4.1.5 Waste and sanitary napkin receptacles shall be emptied, disinfected and new bags inserted, as necessary, to ensure a sanitary environment throughout the day.

10.4.1.6 Notify the COR immediately upon discovery or notification of any defective contractor equipment or property. Notify COR of any defective equipment found that is in need of repair throughout the buildings or grounds.

10.5 Miscellaneous Cleaning

10.5.1 Doors and Walls: Performed daily. Clean all interior/exterior glass doors including entry way doors as identified. After cleaning the glass there shall be no traces of film, dirt, smudges, water, or other foreign matter. Also, clean walls to the Lobby area of main building entrance to ensure they are free of any smudges, fingerprints, lint, cleaning marks, cobwebs, stains, marks and streaks, paying particular attention to walls or glass areas adjacent to drinking fountains, toilet walls, stalls, and partitions. The doors and walls shall have a clean appearance and be free of cleaning film.

10.5.2 Elevators: Performed three (3) times a week. Clean and polish the elevator interior and elevator doors. All exterior surfaces shall be cleaned including crevices in the corridor, front facing entrances, and door channels. The car interior shall be clean and free of debris and foul odors.

10.5.3 Dusting: Performed three (3) times a week. Dust all common area walls, furniture, cabinets (exterior surfaces only), windowsills, ledges, and vertical blinds to ensure they are free of collected dust. Ensure the visual surface areas are free of oils, residue, spots, or discolored smudges. If necessary, clean windowsills with lightly dampened sponge using water only.

10.5.4 Drinking Fountains and sinks: Performed three (3) times a week. Clean, disinfect, descale all porcelain and polished metal surfaces including the orifices and drain as well as exterior surfaces of all drinking fountains to ensure they are kept free of dust, spots, mold, streaks, and stains.

9.5.6 Vacuum and clean interior carpet floor mats: Performed three (3) times a week. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Rubber or polyester entrance mats shall be swept, vacuumed, or hosed down outside to remove soil and grit. Soil and moisture underneath entrance mats shall be removed and mats returned to their normal locations.

9.5.7 Stairways: Performed three (3) times a week. Clean all stairways, handrails, ledges, grilles, fire extinguishers, exit signs, and stairway walls and doors to ensure they are free of foreign matter, dirt, and grime.

9.5.8 Restock Common Areas: Performed twice (2) a week. The contractor shall restock all supplies suitable for the dispensers located in the common areas, for example, roll towels for a roll towel dispenser. Supplies shall be placed in dispensers, if dispensers exist in the common area. No overstocking shall be permitted.

9.5.9 General spot cleaning: Performed three (3) times a week. All Hallways and Common Areas as specified. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc. from washable surfaces of all walls, partitions, vents, grillwork, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

9.5.10 Ceilings: Performed three (3) times a week. Shall be free of cobwebs.

9.5.11 Telephone Areas: Performed three (3) times a week. Clean, free of dirt, dust, spots, stains, streaks, trash, and foreign debris from surfaces.

9.5.12 Clean floors and baseboards in accordance with the following:

9.5.12.1 After sweeping/vacuuming floors, use a clean wet mop and clean water to mop floor.

9.5.12.2 Use water only, no cleaner or other additives. Floors and baseboards shall be free of marks and stains. If there are marks or stains, see (e) below.

9.5.12.3 Do not allow mop strings to hit walls, cabinets, doors, or stored materials.

9.5.12.4 It is mandatory that baseboards be wiped with a clean, water dampened sponge. Do not use cleaners or additives.

9.5.12.5 Where there are marks or stains that water will not remove, spray a small amount of All-Purpose Cleaner/Degreaser, to remove marks or stains, then mop or wipe with water until no cleaner residue remains. Advise the COR and Contractor Supervisor if marks and stains are not removed with water or all- Purpose Cleaner/Degreaser.

9.5.13 Clean Signage in accordance with the following: Performed three (3) times a week.

9.5.13.1 It is mandatory that signs and metal mesh be lightly dusted using feather duster or paint brush to avoid scratches and breakage.

9.5.13.2 If marks are found on signs, remove using all Purpose Cleaner/Degreaser and damp sponge. Advise the COR and Contractor Supervisor if marks cannot be removed with water or all-Purpose Cleaner/Degreaser.

9.5.14 Use of HEPA vacuums is mandatory for all vacuuming tasks. Vacuums shall be leakproof to the filter and equipped with HEPA filters. Filters on vacuums shall conform to ASSE Z9.2 and UL 586. The contractor shall submit all the equipment proposed to be used to the COR for review and approval before initial use.

9.5.15 Light Fixtures: Performed three (3) times a week. Clean inside and outside all lighting tubes and diffusers including all incandescent and fluorescent light fixtures that are found in emergency exit signs, outside entrance and loading dock canopy lights, table lamps, and all overhead light systems throughout the building.

9.5.16 Glass Cleaning: Performed three (3) times a week. Clean all exposed glass and plexiglass surfaces which are not an integral part of the exterior surface of the building such as glass partitions, interior glass doors, display cases, directory boards, glass draft shields of windows and mirrors to ensure they are clear and streak free. Notify the COR prior to the end of the workday of any glass found chipped, cracked or broken.

9.5.17 Blinds, Drapes and Curtains: Performed three (3) times a week. Clean all blinds, drapes and curtains, including removal of dust, dirt, lint and foreign matter. Notify the COR prior to the end of the workday of any items found worn, torn, frayed or damaged.

9.5.18 Furniture/Cabinets: Performed three (3) times a week. Clean wood and metal desktops, lockers, cabinets, radiators, windowsills, ledges, grills, light fixtures, vertical surfaces, tabletops, chairs, divans, and under surfaces (knee wells, chair rungs, etc.) and all other furniture/cabinets to ensure they are free of unsightly markings, dust, soil, stains and grease. Polish all wood and metal-finished furniture to ensure a gleaming shiny appearance.

9.5.19 Outside Entrances: Performed three (3) times a week. Sweep landings and entrance rugs, polish and clean both sides of entrance glass of main entrances. Clean both sides of ground floor lobby vestibule so that the area appears clean without debris, dust or fingerprints.

9.5.20 Bookshelves and Closets: Performed three (3) times a week. Vacuum, with a HEP-A filtered vacuum, the top surfaces and shelves of each bookshelf on all floors except for floors 5-13. Vacuum, with a HEP-A filtered vacuum, on top of ledges over 6ft and inside closets areas that are accessible and within reach on floor all. These areas will be vacuumed with a HEP-A filtered vacuum at a minimum once per month. The Janitorial staff will also document the date each area was last cleaned and provide that documentation to the Facility Operation Specialist.

10.6 Other Service Requirements

10.6.1 Ensure at least one (1) person is available during normal working hours for emergency cleaning requests and conference room set-ups in the building.

10.6.2 Report within one (1) working day, any termination action to the COR and the Contracting Officer. Report a new employee to the COR and Contracting Officer for coordination with the guards to ensure they have access to the facilities.

10.6.3 Report and turn over to the COR within twenty-four (24) hours any lost or unclaimed articles found by Contractor employees at the facilities. These items shall be tagged with the location and the time of discovery. The contractor shall report any findings to the Contracting Officer.

10.6.4 Turn off lights when not in use.

10.6.5 Immediately notify the COR/Security when an unauthorized or suspicious person is seen on the premises or if items noticed are suspicious in nature.

10.7 Special Collections 5th Floor

Due to the nature of the collections stored there, NAL’s 5th floor has special security and environmental requirements. Performed three (3) times a week.

10.7.1 The 5th floor, including the buffer zone shall only be cleaned with the Government provided cleaning equipment and supplies provided on the 5th floor. All cleaning equipment provided for the 5th floor will remain on the 5th floor at all times. No supplies or cleaning equipment from other parts of the building will be used or stored on the 5th floor. The Contractor will contact the COR when additional supplies are needed for use on the 5th floor.

10.7.2 If marks are found on walls or floors which cannot be removed using the Government provided cleaner/degreaser and damp sponge report location of marks or stains to head of Special Collections.

10.7.3 Empty vacuum cleaner bags immediately after cleaning if they contain insects. If bags contain only dust, it can be used until the bag is full.

10.7.4 Return magnetic door stops to the automatic door closing mechanism in the storage location following cleaning and ensure that doors are fully closed and locked.

10.7.5 Use equipment labeled “5th floor secure space” inside the secure area only. Use equipment labeled “5th floor buffer zone” in the buffer zone only.

10.7.6 Wash out mop with clean water and hang on rack to dry before placing and storing in the “clean dry” cabinet or closet after each use. Rinse and dry inside of bucket after each use.

11. GOVERNMENT FURNISHED SUPPORT, SUPPLIES, MATERIALS, UTILITIES AND PROPERTY

The Government shall furnish:

11.1 Electrical power outlets will be available for the Contractor.

11.2 Utilities to fulfil the requirements of this contract.

11.3 Government furnished property

11.3.1 ProTeam Super Coach Pro 10 backpack vacuum comes with all the tools & bags

11.3.2 Viper 1500 RPM high-speed floor burnisher comes with a 3-year warranty on the motor & parts. 20" burnishing path. 50' power cord

11.3.3 Viper AS5160 (56384810) is a 16-gallon highly productive 20" walk-behind automatic floor scrubber w/ pad driver, battery endurance & tank capacity to clean for hours.

11.3.4 Advance® Pacesetter™ 17" Floor Buffer w/ Pad Holder

11.3.5 ProTeam® ProForce® 1500XP Dual Motor Upright Vacuum w/ Tool Kit

11.4 The COR will provide space in the building for any of the specific uses described below. The COR and CO reserve the right to change the space if needed.

11.4.1 An office or other space for use by the Contractor in conducting the official business of this contract.

11.4.2 One (1) government radio will be provided and programmed to the NAL frequencies which can be used to communicate with the contract employees while they are away from their phone. Contractors will keep this radio on government property with them during duty hours when not in their office. The radio will remain in the offices at the end of each day. Contractor is responsible for the radio and will report any loss, damage or problems with the radios immediately to COR.

11.4.3 One Government phone for conducting business under this contract. This phone shall not be used to place long-distance telephone calls.

11.4.4 The use of one facsimile and copier for conducting business under this Government contract.

11.4.5 Space for storage of an inventory of supplies and equipment. The Contractor will not store any flammable or explosive liquids in the building. The Government will not be responsible in any way for damage to or loss of the Contractor's stored supplies, materials, or equipment.

11.4.6 Janitor's closets at various points throughout the buildings, for storing equipment including mops, brooms, dust cloths, etc. The contractor shall store all materials and supplies in compliance with applicable fire regulations. These closets and the stored equipment shall be kept clean and in an orderly manner by the Contractor. The contractor is responsible for safekeeping of government issued keys to all facilities and any storage or office door keys.

11.4.7 All defective government furnished property/equipment shall be reported to the COR immediately upon discovery or notification. Defective dispensers shall be reported to the COR by the end of the workday.

11.5 Cleaning supplies and equipment needed for cleaning the Special Collections area on the 5th floor. All other supplies will be provided by the Contractor.

11.6 The Contractor Shall Provide Materials or Supplies and Equipment Data Sheets (MSDS Sheet):

11.6.1 The government approved materials or supplies shall not be used in performance of this contract (or placed on Government property) until the applicable Material Safety Data Sheets (MSDS) for all hazardous materials (products containing CAUTION or WARNING labels) have been obtained by the Contractor. The Contractor shall maintain the MSDS in a location accessible to all employees and will advise the COR of their location. The MSDS will be available for inspection by the COR upon request.

11.6.2 The Contractor shall use recycled and bio-based products to the greatest extent possible. To the greatest extent possible, the contractor shall use commercially available chemicals, which meet Federal, State, and local codes, and are made with recycled materials.

11.6.3 Preference should be given to concentrated cleaning chemicals which use ecologically sound packaging, and are phosphate-free, non-corrosive, nonflammable, and fully biodegradable.

11.6.4 The Contractor shall take every precaution to ensure that only safe products are used at these facilities. Any damage caused to fixtures, walls, partitions, flooring, etc., will be the responsibility of the Contractor.

11.6.5 The Contractor shall maintain supplies and equipment in such a manner as to ensure its cleanliness and long life. If a piece of equipment needs repair and is determined unsafe by the COR, the Contractor shall immediately stop using the equipment. If the COR and the Contractor determine the equipment to be inoperable and unable to be repaired, the Contractor shall be responsible for its replacement at no additional cost to the Government.

11.6.6 The Government is not responsible for damages to Contractor stored equipment, supplies, materials, or employees' personal belongings.

12. SUPERVISION OF CONTRACT WORK

The supervisor shall be responsible for ensuring employees receive proper guidance in performing the various tasks under the resultant contract. The supervisor and/or alternate shall be on-site or available at all times while contract work is in progress

13. CONTRACTOR PERSONNEL CONDUCT/ADHERENCE TO USDA POLICIES

13.1 The Contractor shall require employees, including supervisors, to wear clean and visible uniforms with the Contractor's name for easy identification and display a USDA issued badge that identifies them as "Contractor Employee." All contractor staff must complete a National Agency Security Check and obtain a USDA site badge before they can begin work at NAL.

13.2 In addition, all personnel shall comply with NAL, ARS, USDA traffic, safety rules, and security regulations, adhere to energy conservation policies and any other instructions pertaining to conduct of personnel while in a Government facility. Employees shall be notified of infractions of any rules, regulations, or prohibitions and that they may be grounds for removal from the Government property.

14. TRAINING

The Contractor shall provide employees with training to broaden their technical skills, improve customer service, and to promote workplace safety. Training provided shall embrace the concepts of providing and maintaining quality cleaning that is safe, and healthy. The Contractor shall submit a copy of its plan for training employees on how they should perform in a research library/office environment. The Plan shall include course or subject title, date or planned date of training, description of course content and updated as new employees are hired.

15. ADDITIONAL/OR REDUCTION OF SERVICES

The COR and the Contracting Officer will give the contractor a written advanced notice stating the areas to be dropped or added from the contract and when to return to the normal cleaning schedule, as applicable.

16. SERVICE DELIVERY SUMMARY

9.2, 9.3 Not to exceed 5 customer complaints per month.

Restroom Cleaning Services.

Latrines and locker rooms are disinfected and free of dirt, deposits, streaks and odors; Showers are disinfected and free of soap films, scum and other deposits; Toilets and urinals are disinfected and free of scale, stains, scum and other deposits; Floors are free of litter, dirt, dust and debris; Supplies are adequate until next service; Trash is emptied into outdoor trash collection container.

Miscellaneous Cleaning.

Items are maintained as required. Restock all latrines.

17. HEALTH AND SAFETY

17.1 Identify and purchase EPA-registered disinfectants that meet the criteria for use against the SARSCoV-2 virus and are approved the surfaces on which they will be used. Establish procedures to store, mix, apply, and dispose of any leftover cleaning and disinfection products safely and in accordance with established regulations, including communicating hazards to employees handling the materials. (https://www.epa.gov/pesticide-registration/list-ndisinfectants-use-against-sars-cov-2) Ensure that ALL containers used to measure, store, transport, mix, and apply cleaning agents and disinfectants are properly labeled as to the contents, product name, and concentration if diluted.

17.2 Frequency of cleaning is dependent on the state of the pandemic, occupant usage patterns, population of the facility, and surfaces that are frequently touched by multiple people. Establish a specific, detailed list of items, surfaces, equipment, and locations to be cleaned and disinfected, and a schedule of how often that should occur. Identify “high touch” areas that require more frequent treatment, such as, but not limited to, door handles, light switches, handrails, etc.) as well as any other areas that should be frequently cleaned (such as, but not limited to, building entrances, elevators, public service areas, common staff areas, rest rooms, breakrooms, meeting rooms, etc.

END OF PWS