CORRECT Final Questions and Responses _12-250-SOL-00034- 8-2-2012.docx

Questions and Responses

12-250-SOL-00034

1. The revised RFP removed the instructions regarding font size for tables and figures. The original RFP specified no smaller than 9 point font for tables and figures. Please confirm that the Times New Roman 12 pt. font requirement is for the narrative and not applicable to tables and figures. Typically, tables and figures are readable at font sizes as small as 8 pt. The use of a larger font size would cause the figures, tables, and diagrams to be continued on a second page, which detracts from the continuity intended in these exhibits.

No smaller than 9 point font for tables and figures.

2. Revised RFP paragraph L.1.4 specifies "12 inch font" for text. Please confirm this should be "12 point font."

12 point font

3. Revised RFP paragraph L.1.4 requires a searchable copy of the Business Proposal in MS Excel. Please clarify that spreadsheet data (i.e., not the entire Business Proposal) is required in MS Excel and that MS Word and PDF are acceptable for other content such as copies of financial statements, representations and certifications, and other required plans and narrative.

Spreadsheet data is required in MS Excel and MS Word and PDF are acceptable for other content such as copies of financial statements, representations and certifications, and other required plans and narrative.

4. Revised RFP paragraph L.5.2 states: "A detailed project plan must be submitted indicating how each aspect of the statement of work is to be accomplished." A project plan is traditionally a formal deliverable due after contract award and is a lengthy document that includes, among others, a detailed project plan schedule showing major activities, milestones, and resources.

a. Please clarify the content requirements for the detailed project plan due with proposal submission.

Detailed project plan shall indicate how each aspect of the statement of work is to be accomplished.

b. Given that this is a new requirement that will take significant time for offerors to develop, will the government extend the proposal due date by an additional two weeks?

No

c. Given that multiple awards will be made in Domain Two, with no tasks until a task order is competed and awarded to one of the Domain Two awardees of the IDIQ contract, how is the submission of a detailed project plan schedule applicable to offerors proposing on the IDIQ contract in Domain Two?

Please refer to the statement of work for Domain Two.

5. The revised RFP removed the requirement to submit the completed Standard Form 33 and Section B. Should these sections be included as part of the Business Proposal? Yes

6. The revised RFP requires copies of the current negotiated indirect rate agreement in two places.

a. Paragraph L.6.1.c requires a copy of the indirect rate agreement within the Cost and Pricing Data section of the Business Proposal.

b. Paragraph L.6.2.a.6 requires a copy of the indirect rate agreement within the Administrative and Management Data section of the Business Proposal.

Are these requirements correct (i.e., offerors should provide copies of the indirect rate agreement in two separate sections of the Business Proposal)?

See L.1.5.

7. Revised RFP paragraph L.6.2.a includes requirements for the Business Proposal that are addressed in the Technical Proposal:

L.6.2.a.2. Capability to meet delivery or performance schedules L.6.2.a.3. Record of past performance L.6.2.a.4. Possession of necessary organizational experience and technical skills to perform the work, or the ability to obtain them L.6.2.a.5. Possession of required facilities and equipment All of the above requirements also appear as part of the Technical Proposal instructions. Does the government want offerors to address these requirements in both the Technical Proposal and Business Proposal?

Yes Permitted teaming relationships and permissions for bidding Domain 1 and 2 are unclear. Where in the revised solicitation Section L does HRSA describe the permitted and prohibited teaming relationships in detail?

Teaming relationships are permitted. It is not addressed in detail in Section L.

8. Revised RFP paragraph M.5.1, Domain Two, subparagraph 7, specifies a 6-month transition period. Given that multiple awards will be made in Domain Two, with no tasks until a task order is competed and awarded to one of the Domain Two awardees of the IDIQ contract, how is the Transition Plan requirement applicable to offerors proposing in Domain Two? Tasks under Domain 2 such as training have to be transitioned.

What work in process are Domain Two contractors expected to transfer within six (6) months from the effective date of the contract?

Customer support and training for EHBs Will the government remove this requirement for Domain Two proposals or provide clarification on the work in process that the multiple awardees in Domain Two are expected to transfer within 6 months?

No

9. Revised RFP paragraph M.5.1, Domain Two, subparagraph 9, stipulates that questionnaires must be returned by fax at (301) 443-5462 or (301) 443-6038 (no exceptions). However, Attachment G, Past Performance Questionnaire, provides three modes of transmission (email, street address, and fax). Will the government amend Section L to allow email versus strictly fax?

No

10. Attachment G, Past Performance Questionnaire, in the revised RFP still references "Solicitation No. 09-HRSALogistics-CT entitled, "Logistical Support Services." It also still shows the August 6 due date.

a. Will the government revise the past performance questionnaire to remove the reference to the Logistical Support Services contract?

Yes

b. Will the August 6 due date be changed to reflect the new proposal due date?

Yes

c. Will the government provide the questionnaire in MS Word format to facilitate respondents in completing the questionnaire electronically?

Yes

d. Alternatively, may offerors convert the questionnaire from PDF to MS Word format?

Yes; however, offerors shall not alter the form.

11. Revised RFP paragraph M.5.1, Domain Two, subparagraph 3.c, includes "Systems Analyst" as a key position. Systems Analyst does not appear in the labor categories provided in the RFP. Should this be Business Analyst or Sr. Business Analyst?

Sr. Business Analyst

12. The table of labor categories for Domain Two shown in Section B.2.2 of the revised RFP does not match the table of labor categories for Domain Two posted as a separate document on July 26. Please clarify which labor categories offerors should use for Domain Two. The document posted as a separate file contains additional labor categories not shown in the revised RFP.

The document posted as a separate file.

13. Revised RFP paragraph L.6.1.a requires loaded rates while B.2.3 requires unloaded rates. Please clarify this discrepancy.

Both are required.

14. Please clarify the page allocation for the supplemental information section of the proposal. Is it 100 pages in total for Domain 1 or 2, or is it 85 pages for Domain 1 and 75 pages for Domain 2?

Page allocation is the same for Domain 1 and Domain 2.

15. Please clarify if we are to submit three or five contracts as references.

Three

16. L.1, p68, Page count instructions seem inconsistent. The RFP states: “The supplemental information section of the proposal shall be limited to one hundred (100) pages…,” then at the end of the paragraph states “The Government reserves the right to stop evaluation of a proposal after the page limitation (85 pages for Domain I and 75 pages for Domains II) has been reached.” Please resolve.

The supplemental information section has been removed.

17. What is our interaction with the Network teams prior to production release? Are there ITIL processes in place or will they need to be developed?

ITIL process will need to be developed.

18. Can a prime on Domain 1 be a sub on Domain 2, and vice versa?

A prime on Domain 2 can be a sub on Domain 1. Domain 2 is a 100% small business set aside.

19. Can a small business submit a proposal for Domain 2 while being a subcontractor to a large business prime submitting a proposal for Domain 1?

Yes

20. How many key personnel needed for each task listed under Domain II?

Approximately five

21. What (if any) automated Help Desk/Trouble Ticketing system is used today?

This contract does not include help desk tasks.

22. Who currently manages the HRSA Contact Center (HCC) – internal or external vendor resources?

Verizon

23. How many people currently support the HCC (number of on-line Help Desk support staff at any time)?

Seven

24. Who are the incumbents for Domain I and Domain II?

REI Systems, Inc. There is currently no incumbent for IV&V.

25. In reference to training and training development, is there a Learning Management Systems (LMS) in place that will be utilized? Also, will the contractor be required to develop any Computer Based Training (CBT) or Web Based Training (WBT)?

LMS will not be utilized. The contractor will be required to develop CBT and WBT.

ATTACHMENT G –PAST PERFORMANCE QUESTIONNAIRE LETTER

Date:

Dear Client:

We are currently responding to the Health Resources and Services Administration (HRSA) Solicitation No. 12-250-SOL-00034 entitled, “HRSA Electronic Handbooks.” The Government is placing increased emphasis in its acquisition process on past performance as a source selection factor and is requiring that clients of firms responding to HRSA solicitations be identified and their participation in the evaluation process be requested.

Therefore, enclosed is a past performance questionnaire for your completion. We are requesting that you complete the questionnaire and send it directly to HRSA at the following address:

ATTN: David Trejo 12-250-SOL-00034 HRSA/Office of Acquisitions Management and Policy Parklawn Building 5600 Fishers Lane, Room 13A-43 Rockville, Maryland 20857 Phone: 3014430534 Email: dtrejo@hrsa.gov or Fax: 3014435462

Since this information will be used as one of the evaluation factors for contract award, we are requesting that you complete this questionnaire and return it to the HRSA Contract Specialist at the above address no later than August 6, 2012 at 10:00 am or by email at dtrejo@hrsa.gov or fax at (301) 443-5462.

We thank you for your prompt response in this matter.

Sincerely, (To be signed by Offeror)

PAST PERFORMANCE INFORMATION SURVEY QUESTIONNAIRE

FOR: ________________________________________________________________________

Name of Company

PLEASE RETURN COMPLETED SURVEY TO:

HRSA/OAMP– Attn:

Parklawn Building 5600 Fishers Lane, Room 13A-43 Rockville, Maryland 20857 Email: dtrejo@hrsa.gov Fax: 301-443-5462

PLEASE FILL IN THE FOLLOWING:

Your Name: ____________________________ Your Agency:________________________ Address:___________________________________________________________________ Phone Number:_________________________ Fax :________________________________ Signature of Person Completing Survey:___________________________________________ Contract Number/Solicitation Number: ____________________________________________

YOUR ROLE IN THIS CONTRACT (circle one)

Project Officer Contracting Officer Contract Specialist

Approximate Percentage of Work Competed by Subcontractors: ______ % General Description or work or Title of Contract: _____________________________________________

RATINGS

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible.

Standard Contractor Performance Report

Additional or Alternate Contractor Name:

Requirement Description:

Ratings

Summarize contractor performance and check the number which corresponds to the rating for each rating category (See attached Rating Guidelines).

Quality of Product or Service _0=Unsatisfactory _1=Poor _2=Fair _3=Good _4=Excellent _5=Outstanding

Government Comments for Quality of Product or Service (2000 characters maximum):

Cost Control (Rating and Comments for Cost Control are not required if contract type is Fixed-Price) _0=Unsatisfactory _1=Poor _2=Fair _3=Good _4=Excellent _5=Outstanding

Government Comments for Cost Control (2000 characters maximum):

Timeliness of Performance _0=Unsatisfactory _1=Poor _2=Fair _3=Good _4=Excellent _5=Outstanding

Government Comments for Timeliness of Performance (2000 characters maximum):

Business Relations _0=Unsatisfactory _1=Poor _2=Fair _3=Good _4=Excellent _5=Outstanding

Government Comments for Business Relations (2000 characters maximum):

Additional Info

Subcontracts

Are subcontracts involved? __Yes __No (Check one) Comment on subcontracts (2000 characters maximum):

Contractor Key Personnel

Contractor Manager/Principal Investigator (name):

Comment on Contractor Manager/Principal Investigator (2000 characters maximum):

Contractor Key Person (name):

Comment on Contractor Key Person (2000 characters maximum):

Contractor Key Person (name):

Comment on Contractor Key Person (2000 characters maximum):

Customer Satisfaction

Is/was the contractor committed to customer satisfaction? _Yes _No (Check one)

Would you recommend the selection of this firm again? _Yes _No (Check one) –

Comments on Customer Satisfaction (2000 characters maximum):

Admin Info

Project Officer/COR Name:

Phone:

Fax:

E-mail Address:

Contracting Officer:

Name:

Phone:

Fax:

E-mail Address:

Rating Guidelines

Quality of Product or Service

0 = Unsatisfactory 1 = Poor 2 = Fair 3 = Good 4 = Excellent 5 = Outstanding

Cost Control

0 = Unsatisfactory 1 = Poor 2 = Fair 3 = Good 4 = Excellent 5 = Outstanding

Timeliness of Performance

Business Relations