12-Specifications and Requirements for CrowdStrike Falcon Complete Endpoint and Identity Solution.pdf

SPECIFICATIONS AND REQUIREMENTS

CROWDSTRIKE FALCON COMPLETE ENDPOINT AND IDENTITY SOLUTION

1. Introduction: The County seeks to procure CrowdStrike Falcon Complete Endpoint and Identity (“CrowdStrike”) software license subscription and ongoing support and maintenance services. This is a solicitation for CrowdStrike software only. No substitutions allowed.

2. Additional Purchases: The County may add licensing or related items during the term of this contract and may request additional discounts. The County, at its sole discretion, may choose to issue a separate solicitation for large requests. The process of purchases of non-fixed price line items is as:

i. The County will request a quote from the awarded Contractor, specifying the products and/or services requested (which may include a statement of work, if applicable).

ii. The Contractor shall provide the quote no later than five (5) calendar days of County’s request. Quote should include current MSRP; the discount percentage, and the County’s price (which must be no less than percent discount offered for this contract).

iii. Upon review and approval of the quote, County will issue a Purchase Order.

3. Contractor Responsibilities

a. The Contractor must be a CrowdStrike authorized reseller at the time of bid submittal and shall remain authorized throughout the contract term.

b. Contractor Capacity/Delivery: Contractor must possess the ability to directly interface with the manufacturer for registry of all software subscriptions and support plans.

c. The Contractor must maintain staff authorized to perform pre-sales consultation services on product purchases for product offerings.

d. The Contractor shall provide the County Pre-Sales consultation on product selection by either telephone, website, or chat. Support required from Contractor includes the following:

i. Account Representative. The Contractor shall provide, an account representative able and authorized to quote, recommend, and resolve all account-related issues.

ii. Pre-Sales Support Representative. The Contractor shall provide a pre-sales solutions representative to assist the County identify required services and consult on existing production software enhancements, new offerings, and quantities required for the solution.

iii. Delivery: All deliveries should be complete within twenty-one (21) calendar days after receipt of Purchase Order. The Contractor shall notify the contact listed on the Purchase Order of any delays, in writing, immediately upon determination of shipment delay.

iv. Breach Prevention Warranty: CrowdStrike will provide a warranty of Falcon Complete that covers up to $1 million in breach response expenses if there is a security incident within the environment protected by CrowdStrike Falcon Complete at no additional cost to the County. See below table 1 for coverage

SPECIFICATIONS AND REQUIREMENTS

tier for each annual warranty period.

Table 1.

Licensed Endpoint Quantity

Warranty Cap*

Up to 4,999 $100,000

5,000 – 10,000 $500,000

10,001 and above $1,000,000

*Subject to sublimit of $100,000 for cyber extortion payments

4. Renewal Invoicing and Payments: The County will issue Purchase Orders for ongoing license subscriptions (renewals) and maintenance annually. Payment for Maintenance and Support shall be made annually in advance, unless otherwise specified in the particular Quotation Request and resulting order. Payment shall be made within thirty (30) days after invoice after delivery and acceptance.

4. Renewal Invoicing and Payments: The County will issue Purchase Orders for ongoing license subscriptions (renewals) and maintenance annually. Payment for Maintenance and Support shall be made annually in advance, unless otherwise specified in the particular Quotation Request and resulting order. Payment shall be made within thirty (30) days after invoice after delivery and acceptance.