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NMW SITE DIRECTOR INTERVIEW
INCOME SUPPORT DIVISION
NMW Contractor
NMW Office
NMW Site Director
Date Responding
Address
Phone Number
Reviewer(s)
Date Reviewed
Site Review (Program Access)
| 1 |
| Is access to public transportation readily available to/from office? |
| 2 |
| Are bilingual services readily available? (Which languages?) |
| 3 |
| What are the hours of operation for the NMW office? Do the NMW business hours match ISD field office business hours and holiday schedule? |
| 4 |
| Describe accommodations that have been made for parents with disabilities. |
| 5 |
| If you work with sub-contractors, how often are program reviews done for each sub-contractor? Who are the sub-contractors? |
| 6 |
| How effective is the internal communication process between your office and the ISD office with respect to sharing all needed parent information? Are there any significant communication challenges? |
| II |
| Confidentiality; Parents’ Rights & Responsibilities; Good Cause; Conciliation; Sanctions; Fair Hearings |
| 7 |
| How many home visits have been conducted YTD for this fiscal year in this office? What is the approximate number per CDS? |
| 8 |
| How many fair hearings and pre-hearings have been attended by your staff YTD for this fiscal year? |
| III |
| HSD and NMW Service Provider Responsibilities, NMW Service Provider Staffing, Training |
| 9 |
| What is the parent/CDS ratio overall? |
| 10 |
| Where are regular monthly meetings for parents in rural areas scheduled? Are these held at easily accessible locations? |
| 11 |
| What is the procedure for setting up meetings with local CDs and ROMs to discuss individual cases and how often is this done? |
| 12 |
| When are regular quality reviews being conducted and how are they used for corrective action and training of staff? |
| 13 |
| What specific trainings are available to or required of staff? |
| 14 |
| What trainings need to be provided for the NMW staff by ISD? |
| IV |
| Case Management - Functions, Triage Case Management, Assessments, Case Narratives, Work Activity Planning |
| 15 |
| Are orientations conducted as individual or group orientations? |
| 16 |
| How and when are parents scheduled for orientation and a comprehensive assessment once they have been approved for benefits? |
| 17 |
| Are parents who have been assessed for barriers referred to community partners? Who are the community partners? (Please provide a list of agency name, service provided, contact name and phone number) |
| 18 |
| Does your staff meet internally and with community partners to discuss resources and placements for the most challenged parents? |
| V |
| Multiple Activity Tracks – Purpose, Defined |
Family Stabilization/Job Readiness Track; Education and Training Track; Non-paid Work Activity Track; Employment Track; Waiver From Full Participation Track
| 19 |
| How does your staff determine who should be enrolled in the Stabilization Track? Of your current mandatory caseload, what percentage is enrolled in Family Stabilization Track? |
| 20 |
| What are the procedures to ensure that all parents (mandatory and voluntary) are placed in the appropriate activity tract for the appropriate amount of time? |
| 21 |
| What do the CDS’s use to trigger reminder flags, such as, the parent expired the 12 month waiver for children under one? |
| 22 |
| What activities and resources are provided for Job Readiness parents? |
| 23 |
| Describe the type of life skills activities available in your area. |
| 24 |
| Where do parents attend Life Skills classes? |
| 25 |
| Are literacy (including ABE, ESL, and GED) programs available to parents? If yes, where are classes held? |
| 26 |
| Describe the type of vocational training programs available in your area to enable parents to become job ready. |
| 27 |
| Explain the process for developing the list of skills to be achieved at the work experience site. Who develops the lists and monitors the quality of the placements? |
| 28 |
| What do you do with parents who request waivers? |
| 29 |
| What instructions and resources are provided to Job Search (JS) parents to conduct their job search? |
| 30 |
| How are job search contacts being evaluated for appropriateness? |
| 31 |
| Who is your job developer for this office? What are the activities that the job developer is involved with locally? |
| 32 |
| What is the monitoring process used to determine that community partners are meeting with the referred parents in a timely manner and are assisting the parents effectively? |
| 33 |
| What are some of the challenges in referring parents to the community partners? |
| VII |
| Validation and Performance Standards |
| 34 |
| Describe the procedures used for complying with Data Reporting Bureau’s Disagg verification requirements. |
| 35 |
| What is the work participation rate in your office for the last three months? If you are not meeting the federal participation rates, what steps are you taking to improve the rates? |
| 36 |
| How are the E & T parents served? What accesses to services are available for the E & T parents? |
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