ME ISD CD Interview Form.doc

ISD COUNTY DIRECTOR/TANF SUPERVISOR INTERVIEW

INCOME SUPPORT DIVISION

NMW Contractor

ISD Office

ISD County Director/TANF Supervisor

Date Responding

Address

Phone Number

Reviewer(s)

1. Are you familiar with the NMW Scope of Work? Are all TANF applicants referred to NM Works service providers?

2. Describe the procedures used for completing the monthly Disagg report. Are there regularly scheduled meetings with the NMW Contractor to review the Disagg report?

3. Describe the procedures used for assisting the NMW Contractor to collect the verification documents needed for the monthly Disagg sample.

4. Describe the inter-agency procedures for referring mandatory, non-mandatory and hardship parents to the NMW Contractor.

5. Describe the process for communicating parent status changes to the NMW Contractor.

6. Describe the procedure for obtaining policy clarifications as policy questions arise in your office.

7. Do you hold regular meetings with the NMW Contractor staff? If yes, how often do you meet and what are the topics of discussion? If you do not meet on a regular basis, would you want to see that process initiated, how often and for what purpose?

8. Please rate the NMW Contractor responsiveness to the needs of the TANF parents? (E=Excellent, G=Good, F= Fair, P=Poor, N/A=not applicable, U=unknown). Provide brief explanations for the rating you choose.

i. Flexibility (accommodating parent schedules)

ii. Timeliness and professionalism

iii. Placing parents in appropriate activities

iv. Placing parents in subsidized/unsubsidized employment

v. Helping parents identify and overcome their barriers

vi. Providing supportive services

vii. Explaining all regulations and requirements to parents

9. Please rate your working relationship with the NMW office?? (E=Excellent, G=Good, F= Fair, P=Poor, N/A=not applicable, U=unknown) Provide brief explanations for the rating you choose.

10. How effective is the internal communication process between your office and the NMW office with respect to sharing all needed parent information? Are there any significant communication challenges?

11. What do you think the NMW Contractor could do differently to improve the work participation rates?

12. Are there any additional comments you would like to make?

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